Workplace Experience Coordinator

Brisbane, Queensland CBRE

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Workplace Experience Coordinator
Job ID
214415
Posted
03-Apr-2025
Role type
Part-time
Areas of Interest
Facilities Management
Location(s)
Brisbane - Queensland - Australia
+ **Expression of Interest Opportunity**
+ **Join CBRE a global leader in Commercial Real Estate**
+ **Work Your Way to suit your schedule**
+ **Career path opportunities**
+ **Brisbane | Land of the Turrbal Tribe**
Looking to transfer your skills and have flexibility to suit your lifestyle?
Are you looking for a pathway into something different and a work schedule that suits the days you want to work?
We are interested in people after casual work in the corporate sector to join our Work Your Way community to provide regular leave cover for a variety of different roles across our client accounts (well-known brands you will know!).
It's your dedication to customer service, exceptional work ethic and strong people skills, give you everything you need to deliver an amazing guest experience in a new environment-the workplace.
**The Opportunity:**
+ Assisting the Facilities Management team with day-to-day operations
+ Facilities administration work - purchase orders, data and maintenance registers
+ Provide superior customer service and build strong relationships with our client
+ We are looking for both part-time and full-time availability
**Our ideal person:**
+ Confident in performing administrative tasks and working collaboratively
+ Experience in customer service and/or front of house / client facing in a professional / corporate environment
+ Is dedicated to exceptional customer service and has a customer centric approach to all tasks
+ Excellent time management and organization skills with the ability to manage workflow and priorities and meet deadlines.
+ Ability to think quickly on their feet and problem solve
+ Intermediate to advanced skill level in core Microsoft Packages - Word, Excel and Outlook
+ Previous experience in facilities, property, or related role desired
**What's in it for you?**
+ Earn money while making invaluable industry connections
+ Gain hands-on experience across a range of different clients we serve
+ Rewarding career development opportunities across CBRE with free training and ongoing professional support
+ Being part of global leader who is dedicated to recognising and rewarding our employees in-line with the Company's RISE Values
Join our Community of Flexible Workers
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued and heard. Because when you belong, we all succeed.
Our roles are full of opportunity, experience, and collaboration. If you haven't followed a traditional journey to get where you are, that's okay. We value all types of experience- the diversity and variety is what makes us unique.
Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
We look forward to hearing from you!
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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Guest Experience Expert - Concierge

Brisbane, Queensland Marriott

Posted 1 day ago

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**Additional Information**
**Job Number** 25073124
**Job Category** Rooms & Guest Services Operations
**Location** Brisbane Marriott Hotel, 515 Queen Street, Brisbane, Queensland, Australia, 4000VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**Brisbane Marriott Hotel** is currently seeking a thoughtful and dynamic individual to join our Front Office team.
This is an exciting opportunity for a Part-Time position working mainly at our Concierge.
As Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Service Agent, opportunity awaits.
**Position Summary:**
+ Assist with Concierge duties including; Valet parking cars, assisting with guest luggage and deliveries whilst taking a proactive approach to assist the rooms division wherever needed
+ Handle general enquiries, engage and inspire guests through each guest experience
+ Be fully conversant at all times with activities and facilities within the hotel, operating hours, costs, etc., as well as all aspects of Brisbane and its services, specifically tourist attractions, restaurants, theatre, shopping, etc.
+ Ensure the foyer areas, driveways and Porte cochere are in a spotless condition at all times.
+ Ensure the Concierge Desk is adequately stocked with stationery and all other requirements, eg. maps, tourist information, etc
+ Valet park cars taking the utmost care as per departmental procedure.
+ Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
+ Support your Front Office team with general operational tasks
+ Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
+ Be the "face of the hotel" - engaging and inspiring guests through each guest interaction from arrival to departure
+ Respond to guest enquiries for special arrangements or services including but not limited to transportation, reservations and dry cleaning
+ Assist the Front Office and Executive Lounge team in general operational tasks whilst supporting other front office associates
+ Ensure all guest's requirements and requests are anticipated and completed in a timely manner
+ Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt & thorough manner
**About You:**
+ A current driver's license
+ Relevant experience in a similar role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
**Our Benefits:**
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
_Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!_
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.

Guest Experience Expert - Executive Lounge

Brisbane, Queensland Marriott

Posted today

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**Additional Information**
**Job Number** 25085057
**Job Category** Rooms & Guest Services Operations
**Location** Brisbane Marriott Hotel, 515 Queen Street, Brisbane, Queensland, Australia, 4000VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
As Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Loyalty Lounge Attendant, opportunity awaits.
**Position Summary:**
+ Assist with the Executive Lounge service period, tending bar and serving food to guests, fueling their curiosity and inspiring brilliance
+ Receive daily updates on hotel requests and action accordingly
+ Ensure the Executive Lounge is presentable and clean at all times
+ Assist with serving alcoholic and non-alcoholic beverages to guests, feeling empowered to make an impact
+ Understand guest requirements, engaging and inspiring guests with each customer experience
+ Support the Front Office Team in general operational tasks showcasing your readiness to adapt to any situation
+ Build and strengthen relationships with existing and new customers to enable future bookings
**About You:**
+ An up-to-date RSA
+ Relevant experience in a similar role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
**Our Benefits:**
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.

Guest Experience Expert - Night Audit

Brisbane, Queensland Marriott

Posted 1 day ago

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Job Description

**Additional Information**
**Job Number** 25080555
**Job Category** Rooms & Guest Services Operations
**Location** Brisbane Marriott Hotel, 515 Queen Street, Brisbane, Queensland, Australia, 4000VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
As Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Concierge, opportunity awaits.
**The Role**
As Guest Experience Expert - Night Audit, you will be an ambassador for the hotel and deliver exceptional service to our valued guests. The successful candidate will be provided with the opportunity to work in all aspects of the Front Office Department including Reception, At Your Service (Switch Board), and Concierge, allowing a well-rounded skill set.
**Key Responsibilities:**
+ Host our Guests by welcoming all guests using a professional yet friendly manner
+ Check-in/Check-out guests, answer calls from both in-house and outside guests _._
+ Assist with Concierge duties including; Valet parking cars, assisting with guest luggage and deliveries whilst taking a proactive approach to assist the rooms division wherever needed
+ Be fully conversant at all times with activities and facilities within the hotel, operating hours, costs, etc., as well as all aspects of Brisbane and its services, specifically tourist attractions, restaurants, theatre, shopping, etc.
+ Anticipate guest needs and handle guest inquiries in a helpful and attentive manner
+ Handle reservations enquiries and assist with accommodation bookings
+ Balance department dockets and cash, and ensure credit cards are all in balance before closing shift
+ Record, store, access, and/or analyze computerized financial information
**About You:**
+ Relevant experience in a similar role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
+ Competent with OPERA Software or similar
+ Flexibility with working weekends
+ An up-to-date RSA and drivers licence
+ The ability to work evening shifts 11pm - 7am over a rotating roster as per business needs
+ Previous Night Audit experience an advantage
**Our Benefits:**
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.

Guest Experience Expert - Front Office

Brisbane, Queensland Marriott

Posted 1 day ago

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Job Description

**Additional Information**
**Job Number** 25072343
**Job Category** Rooms & Guest Services Operations
**Location** Brisbane Marriott Hotel, 515 Queen Street, Brisbane, Queensland, Australia, 4000VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
This is an exciting opportunity for a Full-Time position working across our Front Office Department including **Front Desk, At Your Service, Concierge and Executive Lounge.**
As Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Service Agent, opportunity awaits.
**Position Summary:**
+ Assist guests arriving and departing the hotel through the check in and departure process
+ Handle general enquiries, engage and inspire guests through each guest experience
+ Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
+ Support your Front Office team with general operational tasks
+ Take guest reservations and perform cash handling & credit card responsibilities
+ Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
+ Assign rooms according to guest requests and preferences whenever possible
+ Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
+ Be the "face of the hotel" - engaging and inspiring guests through each guest interaction from arrival to departure
+ Respond to guest enquiries for special arrangements or services including but not limited to transportation, reservations and dry cleaning
+ Assist the Concierge and Executive Lounge team in general operational tasks whilst supporting other front office associates
+ Ensure all guest's requirements and requests are anticipated and completed in a timely manner
+ Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt & thorough manner
**About You:**
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
**Our Benefits:**
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
_Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!_
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.

Senior Customer Experience Program Manager - Japanese Speaking

Brisbane, Queensland Microsoft Corporation

Posted 1 day ago

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Job Description

Microsoft is rapidly expanding its global data center (DC) footprint to meet our customers' cloud objectives. All DCs and service offerings require efficient and reliable capacity planning to meet exponentially growing customer demand. We are an agile, exciting, and fast-evolving engineering team focused on delivering capacity solutions for our customers worldwide, and across all Microsoft cloud offerings. As we grow, we need passionate and talented individuals with business and/or engineering backgrounds, a ton of energy, and a healthy dose of humility!
We're now seeking to hire a talented Senior Customer Experience Program Manager based in Australia, to support Asia. This role reports to the APAC Regional Lead and will partner closely with subsidiary leadership teams (Area Vice President and LT, Business Group Leads, Technical advisers, etc.) across Asia. The role will help Microsoft align cross-company sales initiatives, cloud capacity expansion, revenue performance, and gross margin targets to our capacity plans. More importantly, this role will help us plan for and enable some of our most important Customer solutions through strong partnerships and cloud co-planning efforts. We're encouraging a diverse cross-section of individuals with cloud sales, engineering/capacity planning, and program management experience to apply!
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ You will work closely with cross organizational teams, including analysis of the opportunity pipeline to develop leading indicators that predict business opportunities and expansion challenges with accuracy.
+ You will act as a capacity 'Account Manager' for all regional capacity opportunities and challenges.
+ You will become a trusted advisor to regional leadership teams for infrastructure planning, execution, and resolution of capacity-related issues.
+ You will synthesize key feedback from customers, partners, and field to HQ with the goal of identifying sales blockers and best practice process improvements to enhance worldwide selling capability and efficiency.
+ You will contribute to the Field Insights Team's rhythm of business (RoB) in support of the Integrated Business Planning (IBP) program gathering key insights to assist in making informed and efficient planning decisions.
+ You will develop a localized RoB to drive business efficiencies across all aspects of the Americas supply chain.
+ You will communicate progress, isolate key challenges and opportunities, and accelerate decision making.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 4+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management
+ OR equivalent experience.
**Other Requirements:**
+ Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ Proven ability to work across business groups in isolation, think critically, and act decisively in ambiguous situations.
+ Fluent Japanese speaker favoured.
+ BS/BA degree in Computer Science, Engineering, Finance or a related field, MBA preferred; ability to meet Microsoft, customer and/or government security screening requirements required.
+ 2+ years of experience in sales operations and/or direct customer engagement
#azurecorejobs
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
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