8 Program Facilitator jobs in Australia

This is a Specialist, Prepaid Program Management role with Mastercard based in St Leonards, NSW, AU
== Mastercard ==

Role Seniority - junior

More about the Specialist, Prepaid Program Management role at Mastercard

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Specialist, Prepaid Program Management

Mastercard Overview

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Team Overview

Mastercard Prepaid Management Services sits within the wider Mastercard organisation and is a global Program Manager of prepaid programs. Our worldwide clients include Government Agencies, Financial Institutions, Travel partners and Fintechs.

Position Overview

The role sits within the Australasian Prepaid team and is part of a team managing and shaping the future of a significant Big 4 Financial Institution travel program.

Role - In This Position, You Will

• Drive Program Management return-to-sale strategy

• Work on the relationship team responsible for sales & revenue growth opportunities

• Lead and contribute to client facing regular meeting cadence

• Provide escalation support

• Work closely with our internal technical & engineering teams to resolve technical issues

• Research, analyse, and summarise customer data and create relevant reports

• Undertake competitor intel activities to drive product development opportunities

• Develop knowledge of wider Mastercard products and services

• Liaise with internal stakeholders and clients marketing team to develop marketing strategies

Other Requirements

• Asks meaningful and appropriate questions to understand and translate requirements into desired functionality

• Demonstrate ability to document basic business problems encountered on a day-to-day basis in a simple format

• Demonstrate basic understanding of own local market, payments industry and keeps self up-to-date on latest occurrences

• Takes initiative to build relationships with own team, contributing ideas in meetings and developing relationships with key internal partners within an assigned area

• Shows constant interest in learning while gaining greater depth of knowledge within one’s own subject matter area

• Monitors and reports on metrics, research and surveys

• Owns and manages product documentation ensuring they are clear and easily consumable by cross-functional and management teams

• Exhibits effective oral, written and non-verbal communications and delivers high quality work

• Identifies issues that will keep the product set from developing and delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize customer issues

About You

• 3+ years of Junior Account Management / Sales Support / Sales Administration experience

• Experience in financial services/with a Financial Institution a bonus

• Strong analytical skills with track record of translating data into compelling insights

• Proven project management experience, problem solving and planning skills, with a demonstrated record of success managing multiple projects with internal and external partners

• Proven ability to coordinate multi-functional teams and to lead and drive as a subject matter expert

• Proven leadership skills and ability to work independently

• Proven ability to execute and deliver on target against established objectives

• Hybrid / Flexible working arrangements

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

R-249509

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Mastercard team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

• Driving program management strategy
• Managing client relationships
• Leading client meetings

Key Strengths

• Analytical skills
• Project management
• ️ Communication skills
• Knowledge of financial services
• Leadership skills
• Flexibility

Why Mastercard is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Mastercard not with Hatch.

**Company Description**
"Working for AECOM means being given the platform to grow and develop your skills, that will contribute to building legacies for generations to come" **Tessa Guastavino, Water + Program Management VIC and SA**
**Come and grow with us.**
Our program management (PgM) team delivers structured, outcome-focused projects that generate social, economic, and environmental value. Leveraging our multi-disciplinary expertise and deep industry knowledge, we partner with public and private asset owners to manage critical programs across buildings, water, defence, transport, clean energy, and disaster recovery-from early planning through to completion, driving transformational change and long-term impact across geographies. Our PgM team comprises of a diverse group of project managers, contract administrators, advisory specialists, cost controllers, project planners and project administrators, all focussed on delivering the best outcomes for our clients and their projects.
Everyone belongs at AECOM
We're committed to diversity, equity, inclusion, and belonging - because great ideas come from diverse perspectives. AECOM is proud to be a **Fortune 500 Most Admired Company,** a **WGEA Employer of Choice for Gender Equality, #Work180 Equitable Workplace Awards 2025 Winner** and an **AWEI Bronze Tier LGBTQ+ Inclusive Employer.**
**Job Description**
We are looking for a Data, Integration and Reporting Specialist to help shape the future of infrastructure delivery through data-driven insights, system integration and high-level streamlined reporting. In this role, you will support the successful rollout of program management systems and reporting tools across large-scale infrastructure programs.
**How you'll make a difference:**
+ Develop, design and maintain Power BI dashboards that consolidate and present complex data from various sources to support executive and program-level reporting.
+ Support the implementation and integration of program management systems, ensuring data flows accurately between platforms and supports real-time reporting needs.
+ Generate Power BI data models, pulling data from multiple sources allowing AECOM to deliver timely and accurate reporting for major infrastructure programs, aligned with client and project requirements.
+ Use your experience through Microsoft SQL Server to translate data into actionable insights through clear visualisation, written commentary, and stakeholder presentations.
+ Collaborate across multidisciplinary teams to understand data requirements, support data management, identify gaps, and continuously improve reporting processes.
**Qualifications**
The following qualifications and experience are highly desired, but if you don't tick all the boxes, you could still be a perfect fit for this role. Please apply, all applications will be considered.
**The qualities that will help you thrive:**
+ Proven experience (ideally 10+ years) in data analysis, reporting and dashboard development, ideally within major projects or infrastructure programs.
+ Expert proficiency in Power BI and strong understanding of data modelling and transformation.
+ Experience in system implementation and integration, particularly in a project or program controls environment.
+ Strong analytical and problem-solving skills, with the ability to draw insights from large datasets ensuring data is presented accurately for the end-user.
+ Excellent communication skills, with experience presenting technical data to non-technical stakeholders. High proficiency in Microsoft Office products, especially Microsoft SQL Server, Microsoft Visual Studio & Microsoft Power BI.
+ Knowledge of other software platforms is advantageous, we utilise UniPhi, InEight Platform, Oracle Platform, IBM Cognos Business Analytics, Fulcrum, Primavera P6, Sharepoint, PowerAutomate, PowerApps.
**Additional Information**
**Why you'll love working with us:**
* Flexible work arrangements, including alternative start/finish times, part-time, job-sharing and hybrid work options
* Purchase up to 6 weeks additional annual leave per year
* Volunteer and representation leave
* Flex public holidays - swap Easter or other holidays for ones that suit you better
**Ready to push the limits of what's possible?**
We welcome applications from individuals of all backgrounds, including those with disabilities, additional health or mental health needs, and/or neurodiverse conditions. If you require any adjustments during the hiring process, please let us know.
Applications are reviewed as they come in, and the role may close earlier than expected, so if this opportunity sounds like you, we encourage you to apply as soon as possible. Learn more about life at AECOM: LinkedIn, Facebook , Instagram, X, YouTube - explore our AECOM voices, employee stories, latest projects, and much more!
AECOM acknowledges the Traditional Owners and Custodians of the lands on which we, our clients and our communities live and work around Australia. We pay our respects to their cultures and to their Elders - past, present, and emerging. We are committed to connecting to Country in our work through meaningful engagement with First Nations peoples and businesses. Find out more about our Australian Reconciliation Action Plan here: AECOM**
AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $13.1 billion in fiscal year 2022. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
**Freedom to Grow in a World of Opportunity**
You will have the flexibility you need to do your best work with hybrid work options. Whether you're working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion - a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We're the world's trusted global infrastructure firm, and we're in this together - your growth and success are ours too.
Join us, and you'll get all the benefits of being a part of a global, publicly traded firm - access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
**ReqID:** J10123665
**Business Line:** Water
**Business Group:** DCS
**Strategic Business Unit:** ANZ
**Career Area:** Information Technology
**Work Location Model:** Hybrid
**Legal Entity:** AECOM Australia Pty Ltd

This is a Senior Specialist, Prepaid Program Management role with Mastercard based in Sydney, NSW, AU
== Mastercard ==

Role Seniority - senior

More about the Senior Specialist, Prepaid Program Management role at Mastercard

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Senior Specialist, Prepaid Program Management

All About Us

Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment.

Join the industry’s most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world – A World Beyond Cash.

Overview

• The MPMS Program Management team maintains and grows Prepaid sales and distribution relationships within Australia and New Zealand

• We are a dynamic Program Management team that prides itself on building relationships with our customers through service excellence, sales growth strategies and implementation of strategic initiatives

• This role is responsible for supporting the tactical and strategic Prepaid relationship for a major Government organisation.

Role

Provide relationship management and account direction for a major Government organisation:

• Serve as the part of the relationship team with responsibility for sales and revenue achievement and growth

• Account relationship governance and responsibility

• Provide head office relationship contact and escalation support

• Support sales target achievement and management

• Some management of contractual responsibilities within the account

• Liaise and coordinate internal departments to deliver requirements and project delivery

• Serve as the day to day relationship contact to field questions / escalations / issue management

Develop strategies to grow sales and revenue a major Government organisation - from consumer campaigns to retail network engagement

• Tracking weekly and monthly performance to budget and Year or Year performance

• Identify Recovery strategies for under performance

• Ensure clients derive maximum value from our services.

• Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems

• Support the strategies to grow sales

Roll out and execute strategies in collaboration with our customer and internal stakeholders (marketing, advisors, product, legal, compliance)

• Customer staff training and engagement strategies

• Work with internal marketing team to deliver tactical marketing calendar

• Ensure all internal stakeholders are engaged with change management and product / project workflows

Identify opportunities to grow distribution of the prepaid products through engagement of retail network and stores

• Identify new opportunities from within existing accounts

• Support and deliver existing opportunities within the account

• Drive client retention, upsells and client satisfaction

Reporting and Analysis

• Prepare and deliver effective client presentations, including stakeholders at all levels of the organization

• Deliver weekly, monthly and quarterly status and results presentations to internal and external teams.

• Work closely with Analytics team to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed

• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

• Support technical teams to deliver enhancements and issue management

All About You

• 4+ year’s experience in admin, sales and/or Account Management

• Minimum 3 years in an ecommerce/digital environment within a marketing environment

• Previous experience in project management participation with complex projects involving multiple stakeholders

• Demonstrated previous experience in a high pressured environment where problem solving has been critical

• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business

• Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations

• A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables

• Business acumen, sound decision making, analytical and organizational skills in a fast paced environment

• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations

• Passionate about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients

• Strong analytical skills

• Demonstrated ability to work independently and remain motivated

• Organised with attention to detail

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

R-249510

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Mastercard team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

• Managing relationships
• Developing strategies
• Reporting and analysis

Key Strengths

• Relationship management
• Analytical skills
• ️ Communication skills
• Project management
• Sales strategy development
• E-commerce knowledge

Why Mastercard is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Mastercard not with Hatch.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant, Program Management, Advisors & Consulting Services
All About Us
The Services team is a key differentiator for Mastercard, providing expertise that helps our customers grow. This team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and information and risk management services. While specializing in the payments industry, Mastercard Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.
All About the Role
Make an Impact as an Associate Managing Consultant, Advisors Program Management.
Advisors Program Management is an execution-oriented client-facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:
- Developing new products and strategies and ensuring smooth and efficient delivery to market.
- Strengthening client's internal skills, knowledge and experience in critical areas.
- Successfully implementing complex technology assets and delivering the most challenging transformation programs to create the new business as usual.
- Transforming client processes and optimizing their management practices.
As an Associate Managing Consultant, you will manage multiple projects within a portfolio providing efficient and effective coordination of a complex range of activities by clearly defining project team and stakeholder roles and responsibilities that are aligned with the delivery of the expected benefits. You will also ensure effective identification of risks and pro-active solutioning to mitigate risks and impact on timelines.
All About You
- Experience in delivery of large, complex projects / programs of diverse size in a cross-functional, multicultural environment
- Formally trained in a range of project management and change management methodologies and techniques; accredited in one or more recognized PM/PMO/ Change/Service management methodologies is an advantage
- Able to plan and manage a multi-workstream program from inception to delivery providing support, direction and / or technical expertise to the project team across multiple disciplines and geographies
- Develop strong presence in the client organization extending beyond the immediate boundaries of the program
- Bring interesting & relevant industry perspectives, insights and ideas to key stakeholders in the client organization
- Think 'Out of the Box' and can challenge the status quo with supporting analysis.
- Strong interpersonal communication and presentation skills. Able to define scope, timelines and budgets in a clear, concise language in writing and verbally. Able to report on issues, risks, progress, timelines etc. accurately and summarize effectively offering analysis, options and credible solutions
- Able to handle multiple priorities, work independently, think laterally and manage multiple issues under the pressure of conflicting constraints and limited resources. Perform and articulate cost / benefit / risk analysis
- Able to lead, motivate and develop a team of professionals
All About Your Education & Skills
- Bachelor's degree or equivalent qualification. Advanced degree or MBA preferred
- 4-6 years of Project Management experience
- Professional accreditation such as Project Management Professional (PMP) desirable
- Exposure specifically in payments and/or retail banking or merchants and/or consultancies.
- Comfortable with significant client interaction and interest in building relationships
- Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
- Advanced Word, Excel, and PowerPoint skills required, knowledge of Project Management tools preferred
- Willingness to travel
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant/Senior Business Analyst, Advisors Program Management
All About Us
The Services team is a key differentiator for Mastercard, providing the right environment to help our customers grow. This team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.
All About the Role
The Senior Business Analyst (L7) within the APM team will play a crucial role in driving business analysis and project management efforts to support the team's strategic objectives. This position requires a highly analytical individual with strong business acumen and the ability to manage complex projects and initiatives.
All About You
Conduct detailed business analysis to identify opportunities for process improvements and optimization.
Collaborate with cross-functional teams to gather and analyze data, and provide actionable insights.
Develop and maintain project plans, timelines, and budgets.
Facilitate workshops and meetings to gather requirements and define project scope.
Create and present reports and dashboards to senior management.
Ensure compliance with industry standards and regulations.
Provide support for the implementation of new systems and processes.
Monitor and evaluate project performance, and make recommendations for improvements.
All About Your Education & Skills
Bachelor's degree in Business Administration, Finance, or a related field;
Minimum of 5-10 years of experience in business analysis, project management, or a related field.
Strong analytical skills and the ability to interpret complex data sets.
Excellent communication and presentation skills.
Proficiency in project management tools and software.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.
Knowledge of Cards and Payments.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Description
Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.
We are seeking a Senior Program Manager who will be an integral part in driving changes across Amazon's operations and supporting top-down and bottom-up changes across our logistic network. In this role, you will be responsible for driving large-scale end-to-end process changes and partnering with multiple internal and external stakeholders to improve performance across multiple operational programs. You will be responsible for briefing senior leaders on portfolio performance across your assigned span of control. You will be responsible for providing expert guidance to operators and managers while managing the successful delivery of projects and goals across multiple organizations.
Key job responsibilities
- Manage and oversee various cross-functional programs, ensuring successful delivery.
- Develop and refine program strategies, effectively leading and motivating teams.
- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
- Foster collaboration with internal and external partners to optimize resource allocation and project success.
- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
- Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
- Identify and mitigate risks, preventing them from escalating into major issues.
- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
- Manage and communicate project budgets effectively.
A day in the life
As a Program Manager on the Flex Change Management team, you will work with initiative owners across Amazon Last Mile teams worldwide, assessing change scope, identifying and engaging key stakeholders, ensuring stakeholders are knowledgeable and prepared up and downstream for launch. You will ensure proper reviews or controls are in place and also provide senior Flex and Last Mile leaders worldwide with early visibility of key initiatives being launched.
Basic Qualifications
- 4+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Amazon Security is seeking an experienced and innovative Senior Technical Program Manager specialising in cybersecurity to join our Vulnerability Management and Remediation Operations (VMRO) team in Sydney, Australia. The VMRO team is a global team that is responsible for assessing, detecting, and driving the remediation of vulnerabilities across the Amazon ecosystem. As a Senior Technical Program Manager you will have solid technical expertise in security operations and program management to join us in building and maturing our VMR Operations programs. In this role, you will be responsible for driving the strategic, technical, and engineering direction of VMR's Vulnerability, Campaign and Issue Operations Management Programs, which enables builders and drives remediation actions across Amazon. You will leverage relationships with engineers across Stores Security, business teams, and leaders throughout Amazon to prioritise deliverables, escalate roadblocks, and improve operational processes. You will build trust with Principal Engineers and Principal TPMs and executive leaders by leveraging your technical expertise to understand technical challenges, design improved solutions, and hold a high program bar. Finally, you will use your information security expertise to champion and drive risk-based decisions across complex, multi-disciplinary programs to ensure Amazon properly manages security risk.
If you're excited about the opportunity to make a significant impact on the security of one of the world's largest and most complex technology ecosystems from our Sydney office, we'd love to hear from you!
Key job responsibilities
- Support vulnerability detection campaigns by working closely with Campaign Owners to launch and continuously improve the quality of campaigns across Amazon.
- Assess and negotiate with customers to drive down security risk by engaging with teams to remediate critical security vulnerabilities in their environments.
- Leveraging your technical expertise to understand technical challenges, design improved solutions, and hold a high program bar.
- Manage the operational help of the VMRO team by building and reporting SLA and KPI metrics to leadership and identifying improvements, and building programs to deliver these improvements.
- Work with internal stakeholders to improve campaign health and work with customers to drive remediation of security vulnerabilities across Amazon.
- Work closely with security engineers to maintain operational stability and inform priorities for innovative development efforts to drive high impact improvements to operational processes across Vulnerability Operations, Campaigns and Issue Health Management.
- Being part of a global operational team, this role also requires flexibility of schedule and the ability and willingness to work outside of normal daytime business hours.
Basic Qualifications
- Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Cybersecurity or related technical degree or equivalent; Masters degree; or 5+ years equivalent technology experience
- 6+ years of technical program management experience working directly with security, software engineering teams and senior leadership
- Experience managing programs across cross functional teams, building knowledge and processes, defining operational KPI's/SLA's and reporting to senior leadership
- Experience deep diving complex datasets, SQL, and building dashboards with business intelligence tools such as Amazon QuickSight
- Experience in working with software development teams to build and improve security vulnerability tooling in a large organisation
Preferred Qualifications
- 3+ years of experience in fields such a Security Operations, technology audit, or security vulnerability lifecycle
- Experience building and operating Vulnerability Management, Threat Intelligence, Incident Response, or other security programs with hundreds of stakeholders and executive leadership visibility
- High level communication and data presentation skills that allow you to clearly, compellingly, and effectively influence audiences internally and externally, across organizational boundaries
- Experience performing risk assessments of vulnerabilities and evaluating compensating and mitigating controls in large, complex infrastructures
- Experience working in a cross functional team across different global teams and timezones
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.