7 jobs in Shaw Industries Inc

Job Title
Digital & Brand Marketing Strategist - COREtec Floors
Position Overview
In 2012, COREtec® sparked a revolution in the world of hard flooring. What makes us different? A 100% waterproof core and a durable cork underlay. A new category of high‑quality multilayer flooring was born: COREtec®. We're the original - and you can feel it. Today, COREtec is part of Shaw Industries, a global Berkshire Hathaway flooring group, and this is your opportunity to help grow an established international brand as it expands across the Australian and New Zealand markets.
We're looking for a Digital & Brand Marketing Strategist to own brand, content, and campaign marketing for COREtec Floors across Australia and New Zealand. This is a hands‑on, digital‑first role for a builder‑of‑brands who can both set the strategy and execute it - running the social channels, creating the content, and getting targeted campaigns live that drive real sell‑through. You'll work hand‑in‑hand with the sales team, our Melbourne‑based creative agency, and the global USFloors brand team, with the autonomy to run the ANZ marketing function as your own. Based in Melbourne (preferred) or Sydney, this is a largely in‑office role (around four to five days a week) at the heart of our ANZ business.
Responsibilities
+ Brand Building & Awareness: Own COREtec's brand and awareness across ANZ, with a strong emphasis on social - keeping the brand consistent while adapting global USFloors guidelines to the local market.
+ Social & Paid Digital: Run the social ecosystem - TikTok, Instagram, Facebook, and LinkedIn - across both organic and paid, with a focus on cost‑effective, tightly targeted ads rather than broad spend.
+ Audience Targeting & Data: Build B2B campaigns that reach our customers and the trade directly. Source and use audience data to power and sharpen those campaigns.
+ Content Creation: Produce and adapt on‑brand content for online and offline channels using Adobe Creative Suite (Photoshop, Lightroom, InDesign), including photo and video built for social.
+ Campaign & Retail Display Rollout: Plan and project‑manage in‑market activations and retail display rollouts end to end - coordinating international supply and logistics timing, installation schedules, and sales‑training windows so everything lands on time. You'll partner with the sales team, including a Sydney‑based colleague, on execution.
+ Agency, Reporting & Stakeholders: Manage the creative/media agency and freelancers, analyse and report on campaign and agency performance, and present plans and results to APAC leadership - operating independently with a regular check‑in cadence with the ANZ lead.
Requirements
+ Experience: Minimum 3 years in a marketing role, ideally in building products, flooring, interiors, homewares, or a related trade, retail, or interior design sector.
+ Digital Skills: Proven hands‑on experience across social media, email marketing, and paid digital advertising (Meta, Google).
+ Content & Creative: Ability to create and adapt engaging content, brief agencies, manage creative production, and maintain brand consistency across all touchpoints.
+ Communication: Excellent written and verbal skills, with the ability to tailor messaging for both trade and consumer audiences.
+ Tools: Working knowledge of Adobe Creative Suite (Photoshop, InDesign, Lightroom).
+ Education: Bachelor's degree in Marketing or a related field, or equivalent hands‑on experience.
+ Location: Based in Melbourne or Sydney, with the right to work in Australia.
Highly Preferred Experiences
+ A track record running cost‑effective, targeted B2B social campaigns (TikTok, Instagram, Facebook) aimed at trade and builder audiences.
+ Data‑savvy - sourcing, segmenting, and using audience data to build and optimise targeted campaigns.
+ Project‑management strength - coordinating multi‑market campaign and retail‑display rollouts, including international supply timing and installation scheduling.
+ A self‑starter who thrives with autonomy and light direction, comfortable owning a marketing function largely solo with agency support.
+ Video and photography content creation for social (e.g., Premiere Pro).
+ Experience in flooring or building materials, or adapting global brand guidelines to local markets.
+ A genuinely digital‑first background - adjacent fields welcome (data/analytics, agency, or tech) with a strong portfolio to show for it.
Work Shift
Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Job Title
National Account Manager - COREtec Floors
Position Overview
In 2012, COREtec® sparked a revolution in the world of hard flooring. What makes us different? A 100% waterproof core and a durable cork underlay. A new category of high ‑ quality multilayer flooring was born: COREtec®. We're the original - and you can feel it. Today, COREtec is part of Shaw Industries, a global Berkshire Hathaway flooring group, and this is your opportunity to help grow an established international brand as it expands across the Australian market.
We're looking for a National Key Account Manager to take full ownership of the COREtec Flooring brand across Australia - a high-activity, hands-on role for someone who prefers being out in the field rather than behind a desk. You'll lead an $8M+ national portfolio built around 120+ retail and distribution partners, making sure they're supported, their staff are trained, and COREtec remains their first choice for flooring. Reporting directly to the APAC management team and acting as the primary face of the brand nationwide, you'll be the driving force behind COREtec's flooring growth in one of its most important residential markets - backed by a leading global flooring group under Berkshire Hathaway. Our ideal candidate locations are b ased in (or open to relocating to) Melbourne or Sydney, where our offices are located - Melbourne preferred.
Responsibilities
+ Account Management: Maintain and grow relationships across a national base of 120+ retail and distribution partners, serving as the primary point of contact and negotiating with senior decision-makers, including managing directors, operations managers, and state sales managers.
+ Sales Training: Conduct in-person training for retail and distribution partners to give their teams the tools to sell COREtec effectively.
+ Presentations: Deliver clear, professional brand presentations to clients and stakeholders.
+ National Travel: Regular travel is required to cover WA, VIC, SA, NSW, and QLD - you'll be comfortable with frequent interstate trips (roughly 30%+ of your time in the field).
+ Reporting: Provide straightforward, analytical updates to the APAC management team on market conditions, account health, and sales progress.
Requirements
+ Experience: Minimum 3 years in a professional sales role.
+ Travel: A genuine willingness to travel interstate frequently.
+ Visa: Must have a valid Australian visa with full working rights.
+ Location: Must be based in QLD, NSW, or VIC.
+ Soft Skills: Organized enough to manage a large client list and confident enough to present to groups.
+ Technical Knowledge: No prior technical flooring knowledge is required; we will provide the necessary product training.
Highly Preferred Experiences
+ 5+ years of B2B sales experience in building products, flooring, or interiors.
+ Experience selling into the commercial builder / volume-builder channel, with the ability to grow that end of the business.
+ A track record of negotiating with and presenting to C-suite and senior decision-makers.
+ Strong digital acumen - confident using CRM systems for reporting and building account and marketing plans.
+ Team or people leadership experience.
+ Exposure to P&L responsibility, with the ability to grow into ownership of the Australia P&L.
+ Based in (or open to relocating to) Melbourne or Sydney, where our offices are located - Melbourne preferred.
+ A genuine motivation for frequent national travel and working out in the market.
Work Shift
Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Job Title
National Account Manager - COREtec Floors (New Zealand Market)
Position Overview
In 2012, COREtec® sparked a revolution in the world of hard flooring. What makes us different? A 100% waterproof core and a durable cork underlay. A new category of high‑quality multilayer flooring was born: COREtec®. We're the original - and you can feel it. Today, COREtec is part of Shaw Industries, a global Berkshire Hathaway flooring group, and this is your opportunity to help grow an established international brand as it expands across the Australian and New Zealand markets.
We're looking for a National Key Account Manager to take ownership of the COREtec Floors brand across the New Zealand market - a hands-on, service-led role for someone who builds trusted, long-term partnerships and enjoys being close to their customers. You'll manage and grow a key national account in New Zealand, making sure partners are well supported, their teams are trained and confident, and COREtec remains their first choice for flooring. Reporting directly to the APAC management team and acting as the primary face of the brand across New Zealand, you'll guide customers through ordering, service and growth - backed by a leading global flooring group under Berkshire Hathaway. This role is based in Australia - Sydney preferred - with regular travel to New Zealand, and a strong understanding of the New Zealand market is essential.
Responsibilities
+ Account Management: Build, maintain and grow relationships across the New Zealand account and its network, serving as the primary point of contact and partnering with senior decision-makers, including managing directors, operations managers, and regional sales managers.
+ Customer Service & Support: Guide partners through ordering, product selection and after-sales support, providing the responsiveness and assurance a high-touch account depends on.
+ Sales Training: Conduct in-person training for retail and distribution partners across New Zealand to give their teams the tools and confidence to sell COREtec effectively.
+ Presentations: Deliver clear, professional brand presentations to clients and stakeholders.
+ Travel: Regular travel to New Zealand - including Auckland, Wellington and regional centres - is required, with frequent trans-Tasman trips (roughly 30%+ of your time in-market).
+ Reporting: Provide straightforward, analytical updates to the APAC management team on market conditions, account health, and sales progress.
Requirements
+ Experience: Minimum 3 years in a professional sales role.
+ New Zealand Market: Experience working in or with the New Zealand market, and a genuine understanding of how business is done there.
+ Travel: A genuine willingness to travel to New Zealand frequently.
+ Working Rights: Must have valid Australian working rights.
+ Location: Based in Sydney (NSW); Melbourne (VIC) considered.
+ Soft Skills: A consultative, relationship-led approach - patient, empathetic and organized, with the confidence to present to groups.
+ Technical Knowledge: No prior technical flooring knowledge is required; we will provide the necessary product training.
Highly Preferred Experiences
+ Established relationships and networks within the New Zealand market.
+ 5+ years of B2B sales experience in building products, flooring, or interiors.
+ A consultative, service-led selling style - guiding customers through ordering and building long-term trust, rather than a purely transactional approach.
+ A track record of managing key accounts and presenting to C-suite and senior decision-makers.
+ Strong digital acumen - confident using CRM systems for reporting and building account plans.
+ Familiarity with trans-Tasman business and travel.
+ A genuine motivation for frequent travel and being close to customers in-market.
Work Shift
Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Job Title
National Account Manager - COREtec Floors (New Zealand Market)
Position Overview
In 2012, COREtec® sparked a revolution in the world of hard flooring. What makes us different? A 100% waterproof core and a durable cork underlay. A new category of high‑quality multilayer flooring was born: COREtec®. We're the original - and you can feel it. Today, COREtec is part of Shaw Industries, a global Berkshire Hathaway flooring group, and this is your opportunity to help grow an established international brand as it expands across the Australian and New Zealand markets.
We're looking for a National Key Account Manager to take ownership of the COREtec Floors brand across the New Zealand market - a hands-on, service-led role for someone who builds trusted, long-term partnerships and enjoys being close to their customers. You'll manage and grow a key national account in New Zealand, making sure partners are well supported, their teams are trained and confident, and COREtec remains their first choice for flooring. Reporting directly to the APAC management team and acting as the primary face of the brand across New Zealand, you'll guide customers through ordering, service and growth - backed by a leading global flooring group under Berkshire Hathaway. This role is based in Australia - Sydney preferred - with regular travel to New Zealand, and a strong understanding of the New Zealand market is essential.
Responsibilities
+ Account Management: Build, maintain and grow relationships across the New Zealand account and its network, serving as the primary point of contact and partnering with senior decision-makers, including managing directors, operations managers, and regional sales managers.
+ Customer Service & Support: Guide partners through ordering, product selection and after-sales support, providing the responsiveness and assurance a high-touch account depends on.
+ Sales Training: Conduct in-person training for retail and distribution partners across New Zealand to give their teams the tools and confidence to sell COREtec effectively.
+ Presentations: Deliver clear, professional brand presentations to clients and stakeholders.
+ Travel: Regular travel to New Zealand - including Auckland, Wellington and regional centres - is required, with frequent trans-Tasman trips (roughly 30%+ of your time in-market).
+ Reporting: Provide straightforward, analytical updates to the APAC management team on market conditions, account health, and sales progress.
Requirements
+ Experience: Minimum 3 years in a professional sales role.
+ New Zealand Market: Experience working in or with the New Zealand market, and a genuine understanding of how business is done there.
+ Travel: A genuine willingness to travel to New Zealand frequently.
+ Working Rights: Must have valid Australian working rights.
+ Location: Based in Sydney (NSW); Melbourne (VIC) considered.
+ Soft Skills: A consultative, relationship-led approach - patient, empathetic and organized, with the confidence to present to groups.
+ Technical Knowledge: No prior technical flooring knowledge is required; we will provide the necessary product training.
Highly Preferred Experiences
+ Established relationships and networks within the New Zealand market.
+ 5+ years of B2B sales experience in building products, flooring, or interiors.
+ A consultative, service-led selling style - guiding customers through ordering and building long-term trust, rather than a purely transactional approach.
+ A track record of managing key accounts and presenting to C-suite and senior decision-makers.
+ Strong digital acumen - confident using CRM systems for reporting and building account plans.
+ Familiarity with trans-Tasman business and travel.
+ A genuine motivation for frequent travel and being close to customers in-market.
Work Shift
Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Job Title
National Account Manager - COREtec Floors
Position Overview
In 2012, COREtec® sparked a revolution in the world of hard flooring. What makes us different? A 100% waterproof core and a durable cork underlay. A new category of high ‑ quality multilayer flooring was born: COREtec®. We're the original - and you can feel it. Today, COREtec is part of Shaw Industries, a global Berkshire Hathaway flooring group, and this is your opportunity to help grow an established international brand as it expands across the Australian market.
We're looking for a National Key Account Manager to take full ownership of the COREtec Flooring brand across Australia - a high-activity, hands-on role for someone who prefers being out in the field rather than behind a desk. You'll lead an $8M+ national portfolio built around 120+ retail and distribution partners, making sure they're supported, their staff are trained, and COREtec remains their first choice for flooring. Reporting directly to the APAC management team and acting as the primary face of the brand nationwide, you'll be the driving force behind COREtec's flooring growth in one of its most important residential markets - backed by a leading global flooring group under Berkshire Hathaway. Our ideal candidate locations are b ased in (or open to relocating to) Melbourne or Sydney, where our offices are located - Melbourne preferred.
Responsibilities
+ Account Management: Maintain and grow relationships across a national base of 120+ retail and distribution partners, serving as the primary point of contact and negotiating with senior decision-makers, including managing directors, operations managers, and state sales managers.
+ Sales Training: Conduct in-person training for retail and distribution partners to give their teams the tools to sell COREtec effectively.
+ Presentations: Deliver clear, professional brand presentations to clients and stakeholders.
+ National Travel: Regular travel is required to cover WA, VIC, SA, NSW, and QLD - you'll be comfortable with frequent interstate trips (roughly 30%+ of your time in the field).
+ Reporting: Provide straightforward, analytical updates to the APAC management team on market conditions, account health, and sales progress.
Requirements
+ Experience: Minimum 3 years in a professional sales role.
+ Travel: A genuine willingness to travel interstate frequently.
+ Visa: Must have a valid Australian visa with full working rights.
+ Location: Must be based in QLD, NSW, or VIC.
+ Soft Skills: Organized enough to manage a large client list and confident enough to present to groups.
+ Technical Knowledge: No prior technical flooring knowledge is required; we will provide the necessary product training.
Highly Preferred Experiences
+ 5+ years of B2B sales experience in building products, flooring, or interiors.
+ Experience selling into the commercial builder / volume-builder channel, with the ability to grow that end of the business.
+ A track record of negotiating with and presenting to C-suite and senior decision-makers.
+ Strong digital acumen - confident using CRM systems for reporting and building account and marketing plans.
+ Team or people leadership experience.
+ Exposure to P&L responsibility, with the ability to grow into ownership of the Australia P&L.
+ Based in (or open to relocating to) Melbourne or Sydney, where our offices are located - Melbourne preferred.
+ A genuine motivation for frequent national travel and working out in the market.
Work Shift
Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Job Title
Customer Experience Officer
Position Overview
Position Objective:The Customer Service Officer (CSO) efficiently handles diverse inquiries from customers and business partners about stock, lead times, orders, and directs requests to relevant teams. Using Salesforce, the CSO manages cases from start to resolution, escalating when needed, and consistently represents Shaw positively. The CSO also supports logistics and procurement functions as directed by the CXM and senior team members.Essential Duties & ResponsibilitiesCase Management & Workflow Ownership- Assign new cases from the worklist efficiently, distribute workload among CSOs, and keep customers updated. Manage cases proactively, document accurately, follow up as needed, resolve outcomes clearly, and escalate complex issues to senior staff when necessary.Order Management & Customer Support- Perform order entry, maintenance, and enquiry management accurately and in a timely manner, along with other duties as assigned.- Monitor orders and inventory positions as needed to maximise service outcomes and reduce inventory and handling costs.- Provide resolutions to routine questions and problems and recommend alternatives to meet customer needs where required.- Use sound judgement to control call interactions and strive for single-call resolution wherever possible.Logistics & Procurement- Processing purchase orders and transfer orders requested by other CX team members to support customer order fulfilment, and keeping notes, records, and cases up to date.- Assisting with the creation of sea container and airfreight bookings, including preparation of associated import documentation.- Preparing arrival and receiving documentation for the warehouse to support inbound processing.- Processing the transfer of goods and batch/lot movements within the ERP system to ensure accurate inventory positioning.- Providing regular updates to the CX and Sales teams on the status, ETAs, and arrival of inbound goods.- Monitoring inventory levels on a weekly basis against predetermined targets and raising replenishment orders when required.- Updating and maintaining daily logistics checklists as directed, ensuring tasks are captured, progressed, and marked complete.- Keeping documentation organised, and up to date, always with efficient communication maintained within existing systems and programmes.Communication & Cross-Functional Collaboration- Communicate frequently and proactively with customers to keep them informed, even when a resolution is still being sought.- Liaise with Logistics/Procurement, Finance, and Marketing in a timely manner to obtain information required to resolve customer enquiries.- Communicate stock availability risks or fulfilment concerns to Logistics where needed, if not already addressed.- Participate in daily team meetings, arriving prepared to discuss orders at risk- Assist ensuring cases of other team members are proactively managed in times of absence or rostered days off.Customer Experience (CX) & Associate Experience (AX)- Contribute to a positive customer experience through professionalism, product and process knowledge, and consistent effort-creating a climate in which the customer has confidence and feels looked after.- Contribute to a positive associate experience by treating colleagues and partners with respect, offering support and guidance when appropriate, and demonstrating fairness and kindness.- Personally promote a positive working environment by exemplifying honesty, integrity, accountability, and passion.Continuous Learning & Improvement- Maintain and continuously improve knowledge of systems, products, and processes to support ongoing development and performance.- Analyse job-related information and make decisions based on previous experience, policy, and customer/business needs.Physical Requirements- Ability to view a computer screen for long periods of time.- Ability to enter information using a computer keyboard for extended periods.- Sitting for extended periods is required; stretching and periodic standing is encouraged.- Ability to work in a phone-intensive environment and manage a high volume of calls per day.- Ability to work in a structured environment with a high level of accountability.- Must be able to bend, reach above one's head, and occasionally lift to a maximum of 16kg.- Ability to manage the pressure and stress associated with deadlines and competing priorities.Other Requirements (Qualifications & Experience)- Knowledge of Oracle, Salesforce and Microsoft Suite preferred.- High School Certificate required, bachelor's degree preferred.- Minimum of 2 years' experience in customer service, sales, or other highly interactive service roles.- Clear, professional, and concise written and verbal communication skills.- Proficient, adaptable computer skills and ability to learn new systems quickly.- Basic mathematical skills.- Self-motivated with strong organisational skills and the ability to manage competing priorities.This Position Description is not intended to describe every element of the role. From time to time, the employee may be required to perform additional job-related duties not listed above, including supporting other departments as required.
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Work Shift
Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.