21,968 Jobs in Australia

As a Customer Service Representative, you'll be the primary point of contact for our customers, providing exceptional support and resolving inquiries with a positive and helpful attitude. You'll be instrumental in ensuring customer satisfaction and building lasting relationships.

Benefits

Hourly Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Provide accurate information about products/services, pricing, and policies.

Troubleshoot and resolve customer issues, complaints, and concerns efficiently and effectively.

Document all customer interactions accurately in our system.

Identify opportunities to upsell or cross-sell products/services when appropriate.

Collaborate with other departments to ensure a seamless customer experience.

Stay up-to-date on product knowledge and company procedures

Requirements

High school diploma or equivalent; some college preferred.

1+ years of experience in a customer service role

Excellent verbal and written communication skills.

Strong active listening skills

Problem-solving aptitude

Ability to multitask, prioritize, and manage time effectively

Patience, professionalism, and a positive attitude

Ability to work independently and as part of a team.

Location - New South Wales/ Queensland/ Victoria, Australia

Function - New Business

Department - Global Sales

Working Pattern - Hybrid 

Benefits – Benefits and Rewards

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out.

We are looking for an Account Executive - New Business specializing in Mining, Utilities, and Construction focused sales especially around software and experience with a safety and compliance provider to take responsibility for driving revenue growth through the acquisition of new clients within the ANZ region.

This role focuses on selling Ideagen's SaaS solutions, leveraging industry expertise to address the specific needs of these sectors.

• Strategic Sales Planning – Develop and implement a sales strategy to achieve and exceed targets within the Mining, Utilities, and Construction sectors.

• Lead Generation & Deal Closure – Identify high-potential prospects in the ANZ region and manage the full sales cycle from lead generation to closing deals.

• Industry Expertise – Maintain a deep understanding of market trends, challenges, and opportunities in Mining, Utilities, and Construction to position Ideagen’s SaaS solutions effectively.

• Client Relationship Management – Build and nurture strong relationships with key decision-makers and stakeholders in target organizations.

• Needs Analysis & Presentations – Conduct thorough client needs assessments and deliver tailored SaaS solutions through compelling demonstrations and presentations.

• Cross-Functional Collaboration – Work closely with marketing, product, and customer success teams to align sales efforts with campaigns, market demands, and customer satisfaction.

• Sales Reporting & Forecasting – Maintain accurate CRM records, track pipeline activities, and provide regular forecasts and performance reports to management. The role will be focused on enterprise sales (average deal size >$250k) Have a proven track record in executing large sales using sales methodology across APAC region  

• Ongoing Learning & Development – Stay updated on industry trends, competitor activities, and emerging technologies while participating in training programs to enhance sales and product knowledge.

• Experience in B2B Sales – Minimum of 5 years of experience in B2B sales, focusing on the Mining, Utilities, or Construction sectors.

• Proven Sales Performance – Demonstrated success in meeting or exceeding sales targets, particularly with SaaS solutions.

• Industry Knowledge – Strong understanding of the Mining, Utilities, and Construction industries, including their unique challenges.

• Communication & Presentation Skills – Excellent ability to articulate complex solutions clearly and persuasively.

• Negotiation & Sales Approach – Strong negotiation and closing skills, utilizing a consultative sales approach.

• Technical Proficiency – Experience using CRM software and sales tools such as Salesforce and MEDDPICC.

• Work Ethic & Collaboration – Ability to work independently and within a team, with a proactive and results-driven mindset.

• Travel & Documentation – Willingness to travel within the ANZ region as needed, with a valid driver’s license and passport.

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible working arrangements. If this is something you are interested in, please let us know during the application process.

Enhance your career and make the world a safer place!

#LI-SA1 #LI-Sydney #LI-Fulltime #Melbourne #Brisbane

Location - Sydney, Australia

Function - Marketing

Department - Marketing

Working Pattern - Hybrid; Full-time

Benefits – Benefits and Rewards

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out

The Marketing Analytics & Insights Manager acts as a strategic and analytical partner to the APAC marketing team. This role is critical in driving data-informed decisions, measuring marketing effectiveness, and supporting revenue growth by optimizing campaigns, funnel and pipeline performance. 

• Partner with the APAC marketing team to define, monitor, and evaluate key performance indicators (KPIs) across all marketing initiatives.
• Deliver regular reporting and performance insights across campaigns, channels, and solutions to support marketing effectiveness and return on investment.
• Analyse marketing funnel performance (MAL to MQL to SQL to CW) and identify opportunities for conversion rate optimization.
• Build and maintain dashboards, scorecards, and reporting tools in partnership with the global Marketing Ops and Analytics team.
• Support monthly, quarterly and annual planning cycles with data modelling, forecasting, and budget-to-pipeline analysis.
• Ensure marketing data integrity and accurate attribution through ongoing review of Salesforce, BI and MCI reporting platforms.
• Act as the APAC liaison to the central Marketing Ops team, supporting data alignment, governance, and best practice.
• Collaborate with other regional Marketing Performance Business Partners (e.g., EMEA, NORAM) to standardize reporting, drive consistency, and share learnings globally.

• 5+ years’ experience in marketing performance, commercial analytics, or a related role within a B2B SaaS business. Experience in due diligence or transaction advisory at a top-tier accounting firm is also highly regarded
• Strong knowledge of marketing KPIs, performance benchmarking, and demand generation metrics.
• Hands-on experience with marketing and sales systems (e.g., Salesforce, Google Analytics, Power BI and MCI (Marketing cloud intelligence).
• Proven ability to interpret complex data, develop actionable insights, and communicate effectively with stakeholders.
• Experience supporting marketing teams with performance tracking and strategic direction.
• Comfortable working cross-functionally in a fast-paced, matrixed environment.

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen! 

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at  . All matters will be treated with strict confidence.

 #LI-HT1 #LI-Hybrid #LI-Fulltime

Location -New South Wales/Queensland/Victoria, Australia 

Function - Pre-sales

Department - Sales

Working Pattern - Hybrid; Full-time

Benefits – Benefits and Rewards

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out



As a Solutions Engineer at Ideagen, you’ll work closely with the Sales Team to understand customer problems and show how Ideagen’s products can solve them. You’ll help guide the sales process, focusing on both enterprise and mid-market clients, and tailor your approach to different audiences. Your deep knowledge of the product and industry will make you a trusted advisor, helping customers see the value of the solution based on real-world experience. 

• Understand customer needs and business goals through consultations and discovery sessions
• Present tailored product demos that address customer pain points
• Work with the sales team to create customized proposals and solutions
• Build strong relationships with key decision-makers and stakeholders
• Offer expert advice on industry best practices and standards
• Support marketing through webinars and promoting core messages
• Stay updated on industry trends, technologies, and competitors
• Design and maintain demo environments for different markets
• Create demo scripts based on customer use cases
• Respond to technical and functional RFP requirements
• Assist the implementation team during customer handover

• 3+ years in Pre-Sales, Sales Engineering, or consulting in EHS or related fields
• Background in Business, Engineering, or EHS; certifications like Six Sigma, ISO, CSP are a plus
• Strong knowledge of product management software and SaaS platforms
• Familiar with APIs, interoperability, data warehousing, and software architecture
• Excellent communication and presentation skills, especially in explaining EHS solutions
• Analytical, customer-focused, and effective in fast-paced team settings
• Proven ability to manage multiple Pre-Sales projects
• Willing to travel and represent the company professionally
• Proficient in Microsoft Office tools

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen! 

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at  . All matters will be treated with strict confidence.

 #LI-HT1 #LI-Hybrid #LI-Fulltime

Location - Melbourne, Australia

Function - Sales

Department - BDR

Working Pattern - Hybrid; Full-time

Benefits – Benefits and Rewards

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out

We're looking for a driven Business Development Representative to generate new business opportunities within the Education and Government sectors, including Higher Education, Government agencies, and Local Government. The ideal candidate will have a strong understanding of sector-specific procurement cycles, budget limitations, and decision-making processes.

Primary Responsibilities

• Generate qualified opportunities within Higher Education and Government sectors
• Develop and maintain a robust pipeline of opportunities
• Work with assigned Account Executives to develop opportunities and approach targeted segments

Sector-Specific Activities

• Build relationships with key decision-makers (e.g., IT Directors, CIOs, Procurement Officers)
• Understand and align outreach with fiscal year planning and budget cycles
• Develop expertise in education GRC technology requirements and government compliance standards
• Participate in education conferences, government vendor fairs, and sector-specific events

• 1–3 years of B2B sales development or related experience
• Background in selling to education or government sectors preferred
• Knowledge of public sector procurement and RFP/RFQ processes
• Strong communicator with the ability to engage diverse stakeholders
• Skilled in research, account mapping, and navigating complex organizations
• Resilient, process-driven, and effective in managing long sales cycles
• Excellent time management and organizational abilities

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at  . All matters will be treated with strict confidence.

 #LI-HT1 #LI-Hybrid #LI-Fulltime

Location - Sydney, Australia

Function - Renewals

Department - Customer

Working Pattern - Hybrid; Full-time

Benefits – Benefits and Rewards

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out

We're looking for a sharp and detail-driven Renewals Manager to own the contract renewal process. You'll analyze customer agreements, clarify renewal terms and exit clauses, and communicate them clearly to clients. If you're analytical, a strong communicator, and thrive on precision, we’d love to hear from you.

• Review customer contracts to identify key renewal dates, terms, and termination clauses.
• Keep renewal data organized and up to date in our internal systems.
• Proactively communicate with customers about upcoming renewals and clearly explain their options.
• Handle customer questions on contract terms and processes with accuracy and clarity.
• Identify and escalate any contract disputes or discrepancies to appropriate internal teams.
• Partner with legal and finance to ensure compliance with policies and regulations.
• Help improve internal workflows for contract management and customer communication.
• Maintain detailed records of all customer interactions and communications related to contract renewals.

• 3+ years of experience in renewals or complaints, ideally in SaaS or subscription-based environments.
• Strong attention to detail and administrative skills, paired with an analytical mindset and excellent organizational and time management abilities.
• Excellent communication skills—able to simplify legal terms for any audience.
• Proficiency in CRM and contract management tools.
• A customer-first attitude and a passion for building positive relationships.

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.

Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen! 

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at  . All matters will be treated with strict confidence.

 #LI-HT1 #LI-Hybrid #LI-Fulltime

Location - Sydney, Australia

Function - Renewals

Department - Customer

Working Pattern - Hybrid; Full-time

Benefits – Benefits and Rewards

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out

We're looking for a driven and experienced Senior Renewals Manager to lead renewal strategies for key accounts. You'll play a vital role in boosting customer retention and revenue by managing renewals, identifying upsell opportunities, and acting as a trusted advisor to ensure customers get lasting value from our solutions.

• Develop and execute comprehensive renewal strategies for a portfolio of assigned accounts, ensuring timely and successful renewals.
• Proactively engage with customers to understand their business needs, identify potential challenges, and address any concerns related to their existing contracts.
• Confidently discuss commercials with customers, negotiate renewal terms, and effectively articulate the value proposition of our products and services. Identify and capitalize on upsell and cross-sell opportunities to expand customer relationships and drive revenue growth.
• Accurately forecast renewal rates and maintain a detailed pipeline of upcoming renewals.
• Collaborate closely with internal teams, including Sales, Customer Success, and Finance, to ensure a seamless and efficient renewal process.
• Effectively navigate and resolve challenging customer situations, including objections and potential churn risks.
• Ability to take lead in mitigating escalated enterprise customers requiring cross functional stakeholder

• 7+ years in renewals, account management, or a similar customer-facing role—preferably in SaaS.
• Proven track record of exceeding renewal targets and driving revenue growth.
• Strong commercial acumen with experience in contract negotiations and management.
• Excellent communication and relationship-building skills, even in challenging conversations.
• Proficiency in CRM tools like Salesforce and a passion for delivering exceptional customer experiences.

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen! 

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at  . All matters will be treated with strict confidence.

#LI-HT1 #LI-Hybrid #LI-Fulltime

Location - Melbourne, Australia 

Function - Product R&D

Department - Product

Working Pattern - Hybrid 

Benefits – Benefits and Rewards

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out.

The Product Manager will drive the delivery of our solutions. This role is essential in ensuring the successful delivery of high-quality products from inception, product launch, and ongoing support and monitoring of key product metrics though to end of life.

• Product Strategy: Support the development and maintenance of the product vision and strategy in-line with the business goals and objectives.
• Stakeholder Engagement : Work with stakeholders to understand customer needs and gather feedback.
• Product Roadmap Execution : Manage the product roadmap, prioritizing features based on customer needs and business goals, ensuring timely delivery of features and enhancements.
• Collaboration : Work closely with technical product owners and development teams to translate product vision into actionable tasks.
• Customer Engagement : Engage with customers to gather feedback, understand their needs, and ensure our products meet their expectations.
• Cross-Functional Coordination : Coordinate with engineering, design, marketing, and sales teams to ensure cohesive product development and go-to-market strategies.
• Prototyping and Testing : Collaborate with design teams to produce and test prototypes, identify weaknesses, and obtain feedback from clients.

• Educational Background : Bachelor’s degree required.
• Experience : Minimum of 3 years of product management experience within the SaaS industry.
• Domain Expertise : Strong understanding of product functional domain, market landscape, customer requirements and leading practices.
• Technical Collaboration : Proven ability to work effectively with technical product owners and development teams.
• Analytical Skills : Strong problem-solving abilities, with a data-driven approach to decision-making.
• Communication Skills : Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and persuasively.
• Technical Proficiency : Familiarity with software development processes and technologies. Proficiency working with Jira and Aha!

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.

Every day millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We're building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you'll thrive at Ideagen!

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible working arrangements. If this is something you are interested in, please let us know during the application process.

Enhance your career and make the world a safer place!

#LI-WY #LI-Hybrid #LI-Fulltime #LI-Melbourne

Location - Sydney, Australia 

Department Customer

Sub function - Professional Services

Working Pattern - Hybrid 

Benefits - Benefits at Ideagen

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out!

Ideagen is on the lookout for a highly experienced Software Project Manager to lead the delivery of complex software implementation projects for our enterprise clients. If you're a strategic thinker with a passion for leadership and a background in software project delivery, we want to hear from you.

• Lead end-to-end delivery of mid-to-large scale software projects.
• Provide strategic oversight and manage project risks and escalations.
• Build strong relationships with enterprise clients and key stakeholders.
• Mentor and manage a team of 2–3 Project Managers.
• Oversee project financials and resource allocation.

• Experience in delivering complex software projects.
• Experience in a leadership role managing project teams.
• Strong client-facing and stakeholder management skills.
• Experience in WHS or compliance software is a plus.
• SaaS implementation knowledge and project management certification (e.g., PMP, PRINCE2) are desirable.

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.

Enhance your career and make the world a safer place!

#INDHP

#LI-SYDNEY