110 Customer Service & Helpdesk jobs in Australia

Job description

As a Customer Service Representative, you'll be the primary point of contact for our customers, providing exceptional support and resolving inquiries with a positive and helpful attitude. You'll be instrumental in ensuring customer satisfaction and building lasting relationships.

Benefits

Hourly Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Provide accurate information about products/services, pricing, and policies.

Troubleshoot and resolve customer issues, complaints, and concerns efficiently and effectively.

Document all customer interactions accurately in our system.

Identify opportunities to upsell or cross-sell products/services when appropriate.

Collaborate with other departments to ensure a seamless customer experience.

Stay up-to-date on product knowledge and company procedures

Requirements

High school diploma or equivalent; some college preferred.

1+ years of experience in a customer service role

Excellent verbal and written communication skills.

Strong active listening skills

Problem-solving aptitude

Ability to multitask, prioritize, and manage time effectively

Patience, professionalism, and a positive attitude

Ability to work independently and as part of a team.

This is a Client Services Coordinator - Drive role with Nine based in South Melbourne, VIC, AU
== Nine ==

Role Seniority - junior

More about the Client Services Coordinator - Drive role at Nine

Client Services Coordinator

9-17 Raglan St, South Melbourne VIC 3205, Australia

Full-time

Company Description

Drive is Nine’s brand appealing to the automotive enthusiast. Working with our industry leaders you will help us achieve our vision, to shape the future of automotive in Australia by providing authoritative reviews, detailed comparisons, and innovative commerce solutions.

Job Description

Drive is looking for the newest Client Services Coordinator to provide crucial sales support for our national accounts. If you're a detail-oriented professional with a passion for digital media and sales, join our fast-paced, high-energy team and help us deliver campaigns that exceed client expectations.

Day to day you will:

• Assess inventory and create insertion orders (IOs) during the pre-sales phase.

• Manage, delegate, and oversee campaign implementation across various teams.

• Act as the key liaison between the sales team, ad operations, and clients.

• Manage campaign assets and promptly address client change requests.

• Provide regular forecasting, reporting, and analysis throughout the campaign lifecycle.

Qualifications

What you'll bring:

• Strong written and verbal communication skills, with a good understanding of PowerPoint and Excel.

• A solid grasp of digital media and the client/media agency relationship.

• The ability to manage multiple projects with a high level of quality and attention to detail.

• A proactive approach to planning and organising tasks to meet deadlines.

• Experience with ad technologies and platforms like Google Ad Manager and Salesforce (desirable).

Additional information

Nine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands. 

Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones.

Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We’re evolving and we need people like you to bring new ideas, innovate and make your mark.

How we work

At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team. 

Our Commitment to Diversity and Inclusion:

We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Nine team will be there to support your growth.

This is a Program Specialist, Customer Experience role with Uber based in Sydney, NSW, AU
== Uber ==

Role Seniority - mid level, junior

More about the Program Specialist, Customer Experience role at Uber

About the Role

The ANZ Customer Experience Team is dedicated to delivering seamless and impactful customer experiences through considered policy development and enhancement, product launches, automation, and strategic initiatives.

We are seeking a data-driven professional with a passion for analytics and customer insights. In this role, you will analyse customer data, surface meaningful insights, and design experiments to enhance the end-to-end customer journey. You will also be responsible for presenting your findings and strategic recommendations to senior stakeholders, supporting data-informed decision-making across the business.

Your Impact in Role

1. Drive and manage CX programs – Oversee the planning, coordination, and execution of customer experience initiatives, ensuring programs are delivered on time, aligned to objectives, and effectively communicated across teams.

2. Identify opportunities for improvement – Collaborate with stakeholders to uncover and diagnose the root causes of challenges affecting customer experience.

3. Test and implement solutions – Work cross-functionally to design, test, and implement scalable initiatives that enhance the customer experience.

4. Leverage data for insight – Confidently query and interpret data at the appropriate level of detail, partnering with analytics experts across the organisation to drive evidence-based improvements.

5. Engage stakeholders effectively – Act as a strong cross-functional partner by clearly articulating recommendations, trade-offs, and implications of customer experience initiatives.

6. Own BAU work streams – Own and maintain regular reporting processes (e.g. dashboards, performance tracking), ensuring stakeholders have timely and reliable access to customer experience metrics and trends.

The Experience You'll Bring

1. Consulting or in-house strategy / data & analytics experience

2. A true passion for data as advanced analytics skills or SQL are required

3. Strong communication and stakeholder management skills

4. Comfort with ambiguity and vague problem solving

5. Curiosity, a growth mindset and willingness to learn in a fast-paced environment

Preferred Qualifications

1. Proven ability to synthesise complex data into clear, actionable insights that influence business decisions

2. Proven ability to connect customer data with broader business goals, driving measurable outcomes

3. Experience with hypothesis testing is a plus

4. Familiarity with dashboard or data visualisation tools to communicate insights effectively

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Uber team will be there to support your growth.

**Additional Information** Full Time basis
**Job Number** 25128122
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia, 6000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Team Leader (Service Experience)**
+ Beautiful location on the Elizabeth Quay waterfront
+ 5 minutes walk from Elizabeth Quay station and close to public transport
+ Free Employee Duty Meals
+ Free breakfast cereal, coffee and tea throughout the day
+ Discounts on hotel rooms and food and beverage with Marriott Internationally
+ Discounts on retail venues around the location
+ Marriott Life with the Works - Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave
+ Recognition and wellbeing programs
+ Training and Career Development opportunities within an international brand
+ Employee activities and celebrations throughout the year
**About the Role**
**Duties**
+ Answer, record, and process all guest calls, requests, questions, or concerns.
+ Contact appropriate individual or department to resolve guest call, request, or problem.
+ Follow up and ensure that any outstanding requests are resolved.
+ Advise guest of any messages received.
+ Verify and adjust billing.
+ Operate telephone switchboard station.
+ Monitor busy or unanswered lines, check back with callers on hold to update status, take messages.
+ Activate and deactivate guest room message lights.
+ Transfer guests with internet access issues to internet service provider's customer support line.
+ Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls.
+ Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation.
+ Supply guests with directions and property information.
**Skills & Experience**
+ Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
+ I'm Alert Food Safety Certification (from City of Perth)
+ Experience working in customer service role preferable
+ Passion for customer service
+ Unrestricted working rights for Australia
Only shortlisted candidates will be contacted to go through our selection process.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** Full Time basis
**Job Number** 25128115
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia, 6000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Guest Experience Expert (Service Experience)**
+ Beautiful location on the Elizabeth Quay waterfront
+ 5 minutes walk from Elizabeth Quay station and close to public transport
+ Free Employee Duty Meals
+ Free breakfast cereal, coffee and tea throughout the day
+ Discounts on hotel rooms and food and beverage with Marriott Internationally
+ Discounts on retail venues around the location
+ Marriott Life with the Works - Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave
+ Recognition and wellbeing programs
+ Training and Career Development opportunities within an international brand
+ Employee activities and celebrations throughout the year
**About the Role**
**Duties**
**Guest Service**
+ Provide guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings.
+ Process all guest check-ins by confirming reservations and issuing and activating room keys.
+ Coordinate with Housekeeping to track readiness of rooms for check-in.
+ Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
+ Process all payment types such as room charges, cash, checks, debit, or credit.
**Service Experience**
+ Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines.
+ Answer, record, and process all guest calls, requests, questions, or concerns.
+ Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
+ Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
**Concierge**
+ Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
+ Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
**Club Concierge**
+ Monitor club lounge for seating availability, service, safety, and wellbeing of guests.
+ Maintain cleanliness and condition of bar, bar unit, tables, and other tools.
+ Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies.
+ Wash dishes and serving utensils as needed.
+ Complete opening and closing duties. Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required. Secure liquors, beers, wines, coolers, cabinets, and storage areas.
+ Document pertinent information in department logbook.
+ Forecast additional meal requirements and communicate special requests to the kitchen.
**Skills & Experience**
+ Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
+ I'm Alert Food Safety Certification (from City of Perth)
+ Experience working in customer service role preferable
+ Passion for customer service
+ Unrestricted working rights for Australia
Only shortlisted candidates will be contacted to go through our selection process.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
**Manager, Customer Success (Scale/Low Touch)**
**Why We Have This Role:**
The Customer Success Team is at the heart of Qualtrics. We consult with our customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their business goals and challenges and we provide them with best practice insight and solutions. Qualtrics is seeking a Manager for the APJ Scale Team in Customer Success located in Sydney supporting our Enterprise and Corporate customers. We are looking for a driven and resourceful leader to manage our team of Technical Success Managers and have a huge impact on customer retention and expansion. We have impressive members on the team, and are always looking for more amazing talent.
**How You'll Find Success:**
+ Demonstrated ability to build and lead teams to concrete and measurable results when it comes to renewals and and expanding customers' usage of Qualtrics.
+ Excellent analytical/technical problem-solving skills with a history of driving impact within an organization.
+ Being a great leader who can mentor your team, provide direct and actionable feedback and empathizes with your team members and customers.
+ Along with helping your customers, you will help your direct reports be successful and grow in their roles.
+ Detail-orientation and resourceful with an ability to juggle multiple priorities, thrive in a fast-paced environment of continuous innovation and change, and meet bold goals.
+ You use your expertise to consult on best practices, and refuse to give up until our clients succeed.
+ Successfully identify, recruit, and hire exceptional candidates who align with our company values and contribute to our organizational goals.
**How You'll Grow:**
+ You will have the opportunity to develop and refine your leadership skills managing a high performing global team.
+ You will collaborate closely with other leaders in Scale, Digital and Customer Success.
+ You will also have the chance to enhance your skills in customer relationship management, data analysis, and strategic planning.
+ Partnering with our sales, marketing, and product teams, gaining exposure to different aspects of the business and expanding your knowledge of customer success strategies.
+ We are committed to investing in the growth and development of our employees through continuous learning and professional development opportunities.
+ Maintain expert knowledge of the Qualtrics XM Platform and other products and drive improvements to product quality/customer experience.
**Things You'll Do:**
+ Grow and lead a diverse and high performing team of world-class Scale Technical Success Managers based in Sydney
+ Train, coach, and mentor your team members into top-flight consultants, who partner with our customers in frontline and XM Strategy roles
+ Assume revenue responsibility for one of our fast growing regions/segments with specific accountability for achieving quarterly renewal and expansion targets
+ Execute the global Scale operating model
+ Ensure frontline activation is set to a high standard
+ As a member of the Scale leadership team, help to guide and mature our Scale function
+ Work with cross-functional counterparts in Sales, Marketing, Global Ops to evolve and scale our global service offerings, mature our industry-leading platform, fine-tune our go-to-market motion and improve the overall customer experience.
+ Communicate team impact and results to key stakeholders globally across Qualtrics
**What We're Looking for on Your Resume:**
+ 10 years minimum experience in Customer Success or Strategy role (including at least 2 years people management experience)
+ Previous experience managing teams across the APJ region would be advantageous
+ Track record of owning and delivering targets at scale
+ Passion for coaching and mentoring high-performing team members
+ Proven track record of successfully bringing value to customers and delivering key business results
+ Strong prioritization skills with the ability to drive multiple concurrent projects from beginning to end
+ Ability to utilize data and metrics to communicate strategy to internal stakeholders
+ Entrepreneurial spirit with a high tolerance for ambiguity and complexity.
+ Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively
+ Willingness to work out of hours to attend global meetings when required
**What You Should Know about this Team:**
+ From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services.
+ We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face.
+ We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion.
+ We have impressive members on this team, and are always looking for more amazing talent!
**Our Team's Favorite Perks and Benefits**
+ A comprehensive total rewards package consisting of base, incentives and generous benefits. We believe in sharing Qualtrics success which is part of the compensation for all employees.
+ Private health insurance - top of the range coverage for medical and extras benefits.
+ $2,800 Annual Experience Bonus - we want to facilitate some great experiences for our employees. Put this bonus towards an experience you've always wanted to have.
+ $425 Quarterly Wellness Stipend - we take care of your physical and mental wellbeing with a fantastic reimbursement program.
+ Commuter allowance - we take care of your public transport expenses to the office!
+ Hybrid working environment - 3 days in office, 2 from home.
+ Catered lunches in our North Sydney office. We also have a well-stocked kitchen full of snacks, drinks and other goodies.
**The Qualtrics Hybrid Work Model:** Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
_Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic._
_?Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act ( ,Equal Opportunity Employment ( ,Employee Polygraph Protection Act ( is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know._
_Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit._

**About Stryker**
Stryker is a global leader in medical technology, driven by a mission to make healthcare better. We design and deliver innovative solutions that improve patient outcomes-and we back our people with the tools, trust, and support to thrive.
**Why this role**
This is your opportunity to get your foot in the door with one of the world's leading medical technology companies.
In this entry-level role, you'll play a critical part in making sure our life-saving equipment gets where it needs to go-on time and ready to use. You'll gain hands-on experience working with teams across sales, service, and engineering, learning how medical devices are delivered and supported across hospitals in Australia and New Zealand.
**This is a 12 month fixed term contract with the potential to go permanent working on site in our St Leonards office Monday to Friday.**
**What you'll do**
+ Be a key support for our demo and service operations across Australia and New Zealand
+ Help manage the coordination of demo kits, service jobs, part orders, and repairs
+ Track inventory and ensure medical equipment is functional, clean, and ready for use
+ Prioritise tasks and communicate clearly, even under pressure
+ Keep records accurate and support the ongoing improvement of our systems
+ Learn about the medical device industry and develop a strong foundation for growth
**Who you are - Required**
+ Studies in biomedical science, nursing, healthcare, or a related field
+ Passionate about working in the medical or healthcare field
+ A clear communicator who can stay calm and professional in busy situations
+ Highly organised with strong attention to detail
+ Confident working with a wide range of people across different teams
+ **Hold full working rights in Australia and available for full-time onsite work**
**Why join Stryker**
+ Clear career pathways into the medical device industry
+ On-the-job training with a supportive, experienced team
+ Health, wellness, and insurance benefits from day one
+ Paid parental leave, volunteer days, and generous leave options
+ Onsite gym and a high-performing, people-focused culture
**Apply now**
We're looking for someone who's eager to make a real impact in healthcare. If you're ready to start your career in the medical field, learn new skills, and grow with a company that makes a difference-apply today.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Title:
Technical Support Specialist
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity:
The Technical Support Specialist is responsible for delivering responsive, effective, and professional technical support to internal users across desktop applications, hardware, and systems. Operating under the general direction of the IT Support Manager, this role acts as a key contact for end-user support and plays a crucial role in restoring service availability, system usability, and user productivity.
The Technical Support Specialist will respond to incidents, troubleshoot system and application-related issues, and liaise with network and development teams to resolve more complex problems. This position requires a strong customer service mindset, broad technical knowledge, and the ability to analyse and resolve issues using standard processes and procedures, while continuing to build technical depth and capability.
Responsibilities
Service Operations
+ Provide day-to-day support for desktop applications, end-user devices, and standard operating environments.
+ Monitor, log, and track user queries related to transactions, procedures, and system status.
+ Respond to service requests and incidents in a timely and professional manner, in line with service level agreements.
+ Escalate more complex issues to the appropriate internal teams (e.g., network services or application developers) for resolution.
+ Maintain system access, user accounts, and standard configurations as per organisational policies.
+ Assist in the setup and deployment of new hardware and software for end-users.
Incident & Problem Management
+ Analyse and troubleshoot technical issues using standard procedures and tools.
+ Identify recurring problems and contribute to root cause analysis and long-term resolutions.
+ Document incidents, support steps, and outcomes in ticketing systems and knowledge bases.
+ Support improvement of support services by sharing insights, trends, and suggestions with the wider team.
Maintenance & Continuous Improvement
+ Assist with system and application updates, patching, and configuration changes.
+ Contribute to continuous improvement of support processes and user experience.
+ Provide input to internal documentation, user guides, and training materials.
Collaboration & Communication
+ Work collaboratively with internal support and technical teams to ensure effective issue resolution and service delivery.
+ Communicate clearly with users of varying technical skill levels, ensuring they feel supported and informed.
+ Provide informal mentoring and guidance to junior team members as needed.
Qualifications, Skills and Experience
Essential
+ Experience supporting end users in a corporate IT environment, including desktop hardware, operating systems, and standard applications.
+ Strong communication and interpersonal skills with a focus on customer service.
+ Proven ability to diagnose and troubleshoot technical issues related to desktops, applications, and user accounts.
+ Working knowledge of Microsoft Windows OS, Office 365 suite, and basic networking principles (TCP/IP, DNS, DHCP).
+ Ability to follow standard operating procedures and escalate appropriately.
+ Completion of an undergraduate degree in a relevant field or equivalent work experience (minimum 2+ years).
Desirable
+ ITIL v3/v4 Foundation Certification.
+ Experience using ITSM tools such as ServiceNow, Remedy, or similar.
+ Familiarity with Active Directory, remote support tools, and mobile device management.
+ Exposure to working in secure or classified environments (e.g., Defence or Government).
+ NV1 or Baseline Security Clearance, or the ability to obtain one.
Benefits of KBR
+ A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

Position Title: Client Services Consultant
Reporting Line: Managed Services Manager
Position Purpose:
To provide optimal delivery of high quality payroll processing and support to internal and external clients of ADP as well as daily participation in Payline team and associated operational activities.
Key Responsibilities:
+ Processing of allocated client payrolls
+ Provide inbound telephone support with key objective of 1st Call Resolution
+ Ensure all relevant issues and activities are entered into ADP's Client Information System (CIS) accurately
+ All threatened business to be logged in CIS as per department guidelines & escalated as per requirements to, Management and Team Leaders
+ Ensure client payroll processing schedules are updated and communicated to client as per the Non Negotiable Standards
+ Opportunities for extension business to be identified and acted upon or escalated to relevant departments as appropriate
+ Actively participate in department, team and company activities and initiatives e.g. Occupational Health and Safety, Service Excellence, Australian Customer Service Association, ongoing learning/training activities, team meetings and team building activities
+ Assist with projects and tasks as needed, e.g. client profitability, client pricing, client ageing, etc
+ Daily issue management and closure of technical issues
+ Adherence to all statutory requirements
+ Provide technical support and implementation of the Payline product to our clients, including by not limited to General Ledger, Leave Reworks, On-Line Term Pay Calculations
+ Achievement of Payline & individual KPIs in line with department KPIs and goals
+ Promptly resolve client issues and/or escalate matter as required
+ Other payroll related tasks as requested
+ Client training as required
+ Work flexible hours when required.
Experience:
+ Minimum 18 months Call Centre/Helpdesk experience
+ Experience with MS Office Suite (Word, Excel, Outlook etc)
+ Payroll/customer service experience highly regarded.
+ Demonstrated effective communication to both clients and internal staff (written and verbal)
+ Commitment to delivering World Class Service
+ Ability to work under pressure of time constraints with ability prioritise client issues
+ Effective oral and written communication skills required
+ Must be able to work flexible hours
+ Collaboration as part of a team
+ Displaying excellent phone standards and prompt issue resolution.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.