73 Customer Service & Helpdesk jobs in Australia

This is a Customer Success Manager role with Appetise based in Surry Hills, NSW, AU
== Appetise ==

Role Seniority - mid level

More about the Customer Success Manager role at Appetise

Description

FMCG brands spend millions trying to reach shoppers, but they're missing the moment that matters most, when people are planning what to cook and deciding what to buy.

We get grocery products into shopping trolleys and onto kitchen counters.

We connect brands with engaged grocery shoppers at the exact moment they're making purchase decisions. We don't just inspire: we drive trial, educate on new occasions, and turn recipe views into real sales. And unlike every other marketing channel, we can prove it.

What we deliver:

• Recipes+ : Strategic recipe placements that get food products purchased and into people's homes

• Insights : Consumer behaviour data that fuels smarter marketing and identifies new product opportunities

• Stock Checker : Real-time availability tracking across major retailers

We've cracked what the industry couldn't: recipe marketing that actually drives sales.

For too long, marketers have been stuck as the "cost centre" responsible for driving sales, finding customers, building awareness, and launching products, but without the tools to prove impact. We've built the performance platform that changes everything.

Finally, marketing that marketing teams can prove works.

We're 16 people across NZ and Sydney, moving fast with big ambitions. We need great people to help scale our customer success as we grow.

About the Role

As a Customer Success Manager , you have one job: turn our customers into raving fans who can't live without us. You'll be the strategic partner who ensures FMCG brands squeeze every drop of value from our platform - driving adoption, proving ROI, and growing their investment with us.

This isn't a "check-in once a quarter" role. You'll be deep in the trenches with customers, understanding their business challenges, spotting expansion opportunities, and making sure they're hitting their growth targets. When they win, we win.

You'll work directly with Sales, Marketing, and Product teams in our fast-moving startup environment, where customer feedback shapes what we build next and your relationships directly fuel our revenue engine.

Perfect for you if: You love solving real business problems, get energised by driving renewals, and want to be part of building something that actually moves the needle for brands.

Requirements

1. Customer Success & Renewals (50%)

• Own a portfolio of FMCG brands and make them successful.

• Build customer success plans that align our platform with their growth goals.

• Drive retention and renewals while spotting opportunities to expand their investment.

• Be the early warning system —catch problems before they become churn risks.

• Use hard data to prove ROI and show exactly how Appetise drives their business forward.

• Partner with Sales to negotiate renewals and upsells that make sense for both sides.

2. Onboarding & Adoption (25%)

• Get customers to their first win fast: no drawn-out onboarding cycles.

• Create training materials and playbooks that actually get used (and work).

• Work with Product & Marketing to boost engagement and reduce time-to-value.

• Hunt down disengaged users and bring them back into the fold.

3. Customer Voice & Product Influence (15%)

• Be the customer's champion internally: their needs shape what we build next.

• Feed real customer problems directly to Product to influence roadmap decisions.

• Collect feedback that makes Appetise better .

4. Scale & Optimise (10%)

• Build processes that scale as we grow our customer base.

• Develop playbooks and automation that multiply your impact.

• Define success metrics that actually matter and track what moves the needle.

Base salary range: $90,000 - $110,000. We're looking to fill two roles and are open to more experienced candidates. For senior CSM candidates, we're open to discussing compensation above this range based on experience and expertise.

Benefits

• High-Impact Role – Own and grow key customer relationships in a fast-scaling company.

• Global Expansion – Be part of a team taking Appetise from NZ/AU to global markets.

• Commercial Growth Opportunity – Drive renewals, expansions, and revenue growth in a fast-moving SaaS startup.

• Cross-Functional Exposure – Work closely with Sales, Product, and Marketing to influence strategy and execution.

• Flexible Work Culture – Work from our Surry Hills offices and from home.

• Fast Career Progression – Join early and grow fast —this is a role for future leaders.

How We Hire

1. Apply now + a share quick note on why this role excites you.

2. If you’re a good fit, we’ll set up an intro call to learn more about you.

3. We’d then look to have a session with a few GTM team members

4. Successful candidates will have a final-stage interview with our CEO.

5. If you impress us, we’ll move fast —we’re looking for top talent NOW.

Applications close when we find the right person, so we encourage you to send in your info quickly if you’re interested.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Appetise team will be there to support your growth.

This is a Account Manager, Customer Success role with Streem based in Surry Hills, NSW, AU
== Streem ==

Role Seniority - junior

More about the Account Manager, Customer Success role at Streem

Your role as an Account Manager

Our Account Management team is integral in creating stellar customer experiences for our valued clients. As an Account Manager in the Customer Success team, you’ll be responsible for collaborating with others to collectively service clients, originating from diverse industries, experiences and backgrounds. 

As a member of one of Streem’s critical customer-facing teams, you will grow to become your clients’ go-to expert for all things media monitoring and insights. It will be your role to deliver top-tier customer service, maximise our users’ effective use of the Streem platform, and curate a client experience that is nothing short of exceptional.

Your day-to-day responsibilities

Now that we’ve covered your role at Streem, let’s dive into what you will do on a day-to-day basis as an Account Manager in our Customer Success team. 

• Set newly onboarded clients up for success by establishing, customising and managing their Streem account, including the creation of keyword and Boolean searches; 

• Build, maintain and grow strong client relationships by advocating for their experience, with internal and external stakeholders; 

• Educate users of Streem’s platform through virtual and face-to-face sessions;

• Collect customer feedback and collaborate internally to implement improvements;

• Collaboratively ideate sustainable solutions and opportunities to client challenges;

• Keep your finger on the pulse of the Australian media, and identify key events that may present opportunities to fortify client relationships; 

• Produce a range of reports, transcripts, summaries, and more, for client use. 

You can rest assured knowing that you will be provided with on-the-job training to build the skills necessary to complete these tasks with excellence.

Your skills and experience

If you have previous experience with customer service in a corporate environment and you are passionate about creating unforgettably positive client experiences, this is the role for you. 

• 1-2 years’ experience in a Customer Success, Corporate Customer Support or Account Management position;

• Unshakable customer-facing skills, with an ability to take initiative, adapt to changing situations and resolve challenges in a composed manner;

• Ability to proactively manage conflicting priorities and deadlines in a fast-paced environment, whilst maintaining a sharp attention to detail;

• Excellent verbal and written communication with an ability to express technical information to diverse non-technical audiences; 

• Strong ability and desire to collaborate with teammates, learn new skills and contribute to a supportive team culture;

• An interest in and understanding of the Australian Media Landscape.

A few other skills and qualifications that are advantageous, but not required, include:

• A completed Bachelors’ or Master’s degree in Communications, Media, Public Relations, Journalism, or another relevant field;

• Previous experience working within the media or news industries;

• Prior experience working with media monitoring, intelligence or social listening tools;

• Confidence working with Excel, Project Management Tools, CRM tools or Boolean.

Our purpose

At Streem, we help Australia’s most influential organisations stay ahead of the curve by providing real-time media monitoring and intelligence. From breaking news to trending social posts, we deliver instant access to media across Print, Online, TV, Radio, Podcasts, and Social Media, so our clients never miss a moment that matters.

We’re a SaaS company built by passionate people with decades of combined expertise in the media industry, and that sets us apart. Our five core values create an environment where innovation flourishes - we welcome responsibility, push the bar higher, remain easy to deal with, stay tuned in, and we bring the energy every day. 

If you thrive in a collaborative, dynamic (translation: fast-paced) environment where innovation is encouraged and impact is real, you’ll feel right at home at Streem.

Our culture

We believe in empowering our team and creating an environment where you can do your best work and grow. Happy teams create inspired products, so we always strive to curate a culture and benefits suite that supports, uplifts and develops our staff. 

• Daily gourmet lunches and snacks, prepared by our in-house chef; 

• Hybrid working and access to our dog-friendly Surry Hills HQ, minutes away from Central; 

• Invest in your lifelong learning with an annual $3,000 upskilling allowance; 

• Access corporate discounts and memberships, e.g. One Playground, Anytime Fitness; 

• $2,000 Talent Referral Scheme and Novated Vehicle Leasing; 

• Paid Birthday Leave, Wellbeing Days, Volunteering Days and Blood Donation Leave.

Ready to help to make media meaningful? Apply now and take the next step in your career with one of Australia’s fastest-growing media intelligence platforms!

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Streem team will be there to support your growth.

**About Us**
At Cargill, we're challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a 'zero harm' safety culture.
With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It's an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at Purpose and Impact**
As a Customer Support Specialist, you will play a key role in driving commercial success by proactively engaging with grower and broker customers to identify commercial opportunities, generate leads, and support our grain purchasing activities. You will initiate outbound calls, build lasting customer relationships, and collaborate closely with our Territory Managers to grow market presence. In addition to your business development efforts, you will provide exceptional service by managing multi-channel inbound inquiries leveraging your strong communication and problem-solving skills to ensure high levels of customer satisfaction.
**Key Accountabilities**
+ Proactive Customer Engagement: Initiate outbound calls to grower customers to identify grain marketing opportunities, generate leads, support purchasing decisions and collect feedback.
+ Sales Support: Assist in executing grain purchases and facilitate smooth transactions between growers and acquirers.
+ Relationship Building: Develop and maintain strong, trust-based relationships with customers to encourage repeat business and long-term loyalty.
+ Inbound & Digital Support: Respond to inbound calls, emails, and portal inquiries with professionalism and efficiency, ensuring high levels of customer satisfaction.
+ Field Team Collaboration: Work closely with Territory Managers to coordinate customer outreach, share insights, and support regional sales strategies.
+ Customer Education: Guide users through our digital platform, helping them navigate listings, offers, and transactions.
+ Lead Generation: Identify and qualify new business opportunities through proactive outreach and customer conversations.
+ Issue Resolution: Troubleshoot and resolve customer issues promptly, escalating where necessary to ensure timely solutions.
+ Perform other duties as required
**Qualifications**
**Required**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum of two years of related work experience
+ Excellent Communication and presentation skills
+ Able to build and maintain strong relationships
+ Strong analytical, project management and problem-solving skills
+ Ability to work independently and as part of a team
+ Confident and articulate phone communications skills
**Preferred**
+ Broad knowledge of Australian grains industry and regional locations
+ Computer literate and Microsoft Office proficient
+ Knowledge of Sales Cloud CRM
+ Innovation mindset
**We Offer**
+ In return to your experience, we offer:
+ A competitive remuneration package including performance incentive plan
+ Autonomy and scope for career development
+ The opportunity to work with some of the most talented people in the industry and inspiring leaders
+ A supportive working culture and an inclusive team environment
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
**_Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality._**

Microsoft's **Customer Experience & Success (CE&S)** organization aims to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services.
Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
The **Customer Success Account Manager (CSAM)** is the primary delivery leader and trusted advisor for Microsoft's strategic customers. CSAMs orchestrate cross-functional teams across Microsoft and partners to accelerate customer value realization from Microsoft's cloud platforms.
By combining technical expertise, business acumen, and deep customer insight, CSAMs lead post-sales delivery and support, ensuring alignment to customer priorities and driving adoption, consumption, and operational health across the digital cloud platform.
Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
**Responsibilities**
+ **Customer Success Leadership** Accelerate adoption across Microsoft cloud & AI, ensuring value realization through strategic execution and governance.
+ **Strategic Customer Engagement** Build trusted relationships with key stakeholders to understand their goals, align Microsoft solutions, and set clear expectations for delivery and success programs.
+ **Delivery Orchestration & Execution** Oversee delivery governance, coordinate success programs, and ensure contracts are executed timely and accurately.
+ **Operational Excellence** Ensure effective execution of engagements, guiding expectations and leading delivery teams through managing change and evolving delivery models.
+ **Technical & Business Insight** Assess account complexity, share customer context with internal teams, and monitor customer health to ensure readiness and successful delivery.
**This position requires verification of Australian citizenship** due to citizenship-based legal restrictions applicable to the role and as a result, you will need to provide a valid passport to verify your citizenship.
**NV1 Clearance is also required.**
**Qualifications**
**Required Qualifications**
+ **NV1** (Negative Vetting Level 1) security clearance or higher.
+ **Bachelor's Degree** in Business, Sociology, Psychology, Computer Science, or related field **AND 3+ years Federal Government** industry experience in **Customer Success Management** (solution delivery, practice management, customer-facing consulting, or portfolio management) **OR 7+ years Federal Government** industry experience in **Customer Success Management** experience (solution delivery, practice management, customer-facing consulting, or portfolio management).
**Preferred Qualifications** in one or more of the following:
+ Microsoft certification fundamentals level or equivalent (e.g., AWS) in relevant technologies (e.g., Azure AI, M365, Security).
+ Service Management certification (e.g. ITIL)
+ Project Management certification (e.g. PMI)
+ Change Management certification (e.g. Prosci)
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team-one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization-it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.
If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.
Azure is the most comprehensive, innovative and flexible cloud platform today and Microsoft is seeking talented professionals that will drive customer cloud adoption within the most important companies in the market. We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other's ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.
Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Key Responsibilities**
Customer Strategy & Relationship Management
+ Build and maintain trusted relationships with customer stakeholders and technical professionals.
+ Align customer objectives with Microsoft's portfolio through Customer Success Plans (CSPs).
+ Drive adoption, usage, and value realisation across Microsoft's Cloud platforms.
Delivery Orchestration
+ Lead post-sales delivery planning and execution.
+ Coordinate cross-functional v-teams to align resources with customer outcomes.
+ Conduct customer-facing program reviews and prioritise engagements for strategic impact.
Business Development & Growth
+ Hunt for new opportunities within customer accounts to expand Microsoft's footprint.
+ Use strong business acumen to qualify opportunities, understand budget cycles, and articulate value.
+ Identify whitespace and growth areas, initiate strategic conversations, and convert insights into action.
+ Track consumption milestones, address adoption blockers, and drive expansion through proactive engagement.
+ Opportunity creation and growth are key success indicators for this role.
Leadership & Communication
+ Demonstrate executive presence and adapt communication style from boardroom to backroom.
+ Model Microsoft's cultural attributes of respect, integrity, accountability, and inclusion.
+ Collaborate with account teams and contribute to shared goals through strategic planning and execution.
**Charateristics of a Successful CSAM**
+ Proven experience in customer success, delivery management, or cloud transformation roles.
+ Strong business development mindset with a passion for uncovering and pursuing new opportunities.
+ Technical fluency to hold level 100 conversations across Microsoft's product portfolio.
+ Resilient and adaptable, with the ability to manage competing priorities and drive outcomes.
+ Experience engaging with senior executives and technical stakeholders.
+ Familiarity with IT Service Management and cloud adoption frameworks.
+ Strategic thinking and empathetic planning skills.
+ Experience with manufacturing industry and ERP systems is an added advantage.
**Qualifications**
**Required Qualifications**
+ Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience
+ **This position requires verification of Australian citizenship** due to citizenship-based legal restrictions applicable to the role and as a result, you will need to provide a valid passport to verify your citizenship.
**Preferred Qualifications**
+ Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience
+ 3+ years relevant work experience within customer industry
+ Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
+ Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
+ Project Management Institute (PMI) or equivalent Project Management certification
+ Prosci or equivalent certification
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Microsoft's **Customer Experience & Success (CE&S)** organization aims to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services.
Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
The **Customer Success Account Manager (CSAM)** is the primary delivery leader and trusted advisor for Microsoft's strategic customers. CSAMs orchestrate cross-functional teams across Microsoft and partners to accelerate customer value realization from Microsoft's cloud platforms.
By combining technical expertise, business acumen, and deep customer insight, CSAMs lead post-sales delivery and support, ensuring alignment to customer priorities and driving adoption, consumption, and operational health across the digital cloud platform.
Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
**Responsibilities**
+ **Customer Success Leadership** Accelerate adoption across Microsoft cloud & AI, ensuring value realization through strategic execution and governance.
+ **Strategic Customer Engagement** Build trusted relationships with key stakeholders to understand their goals, align Microsoft solutions, and set clear expectations for delivery and success programs.
+ **Delivery Orchestration & Execution** Oversee delivery governance, coordinate success programs, and ensure contracts are executed timely and accurately.
+ **Operational Excellence** Ensure effective execution of engagements, guiding expectations and leading delivery teams through managing change and evolving delivery models.
+ **Technical & Business Insight** Assess account complexity, share customer context with internal teams, and monitor customer health to ensure readiness and successful delivery.
**This position requires verification of Australian citizenship** due to citizenship-based legal restrictions applicable to the role and as a result, you will need to provide a valid passport to verify your citizenship.
**NV2 Clearance is also required.**
**Qualifications**
**Required Qualifications**
+ **NV2** (Negative Vetting Level 2) security clearance.
+ **Bachelor's Degree** in Business, Sociology, Psychology, Computer Science, or related field AND **3+ years Defence Industry** **Customer Success Management** experience (solution delivery, practice management, customer-facing consulting, or portfolio management) **OR** **7+ years Defence Industry Customer Success Management** experience (solution delivery, practice management, customer-facing consulting, or portfolio management).
**Preferred Qualifications** in one or more of the following:
+ **Microsoft certification** fundamentals level or equivalent (e.g., AWS) in relevant technologies (e.g., Azure AI, M365, Security).
+ **Service Management certification** (e.g. ITIL)
+ **Project Management certification** (e.g. PMI)
+ **Change Management certification** (e.g. Prosci)
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**How You'll Shine**
As a Call Centre Representative, you will:
+ Make outbound calls to our customers - selling holidays!
+ Receive inbound calls from customers with holiday enquiries
+ Be passionate about vacations and travel
+ Be a team player, you will be part of a friendly and supportive team environment
+ Be willing to learn, you will be open-minded and coachable
+ Be driven, dedicated and committed with a 'whatever it takes' attitude
+ Be rewarded for your success in a worldwide, industry-leading organisation
+ Be motivated to secure a long-term career, not just a job!
**How You'll Be Rewarded**
Build your career with an international value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
+ Highly attractive remuneration with great weekly bonuses
+ Flexible working hours
+ Small, supportive and friendly team
+ Career growth within the organisation
+ Discounted Hotel and Resort stays globally
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**Go where opportunity is always on**
If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our **Melbourne, Flinders Lane** team as a **Guest Experience Host** & **Face to Face Lead Generator Team Leader** today!
**How You'll Shine**
+ Manage the activities and performance of the Guest Experience Hosts in the absence of the Guest Experience Host Manager
+ Schedule onsite resident guests to Owner Updates or regular Club presentations, as appropriate, during the guest's stay at the resort propert
+ Greeting and registering of owners and guests
+ Providing information on local area attractions
+ Completion of all department-related paperwork
+ Using all communication equipment including telephones, facsimiles and computers
+ Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
+ Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
+ Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
+ Clearly articulate the benefit of traveling within Wyndham Destinations community
+ Meet targets and KPI's as set by the business
+ This role requires you to be available for weekend and public holiday shifts.
**How You'll Be Rewarded**
Build your career with a value-driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
+ Professional development funding
+ Discounted hotel stays across Australia, Fiji, New Zealand
+ Great career development opportunities
**What You'll Bring**
To be successful in this role, you will be:
+ Previous experience within a similar hotel position
+ Genuine passion for customer service and the local area
+ Excellent communicator with strong interpersonal skills
+ Enthusiastic, self-motivated and positive individual
+ Immaculate presentation and professional grooming standards
+ High levels of computer literacy
+ Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
+ Have the ability to recognize and solve problems in the workplace
+ Ability to work a flexible schedule, including nights, weekends, public and school holidays.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
N/A
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.