64 Customer Support jobs in Australia

This is a Customer Support Officer role with Brighte based in Sydney, NSW, AU
== Brighte ==

Role Seniority - junior

More about the Customer Support Officer role at Brighte

Brighter Together

Our mission is to make consumer energy resources (CER) affordable and accessible for everyone.

Brighte is building the platform to enable and accelerate the energy transition by making it affordable, easy and less risky to buy and sell energy equipment.

Our founder and CEO, Katherine McConnell, has been awarded Telstra Business Woman of the year in 2020 as well as winning the Sustainability Crusader award at B&T's 2023 Women Leading Tech Awards. She is a passionate and humble leader who has a human first approach to business. As a business we have been awarded AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies!

We value different perspectives, skills and backgrounds and have been recognised for our strength in creating a diverse and inclusive workplace, winning Best Workplace Diversity (Finnies 2021).

Like what you've read so far? Read on for info on this role!

Role Overview

As a Customer Support Officer, you flex your communication style to respond to many different types of people. You’ll help to troubleshoot and solve customer problems effectively, while demonstrating empathy and understanding towards customer concerns. Maintain clean and updated data in CRM systems and utilise customer support experience across email, chat, or phone interactions, both inbound and outbound.

What You'll Do

• Account enquiries and document any customer details in the CRM

• Account detail adjustments

• Inbound vendor or merchants’ enquiries

• General enquiries / no account enquires

• Process payments and document any payment promises or arrangements in the system

• Assist with troubleshooting basic IT or application issues

• Withdrawals & cancellations

What You'll Bring

• You have a passion for all-things customer support and have experience in a similar role and are proficient in providing customer support via email, chat, or phone, both inbound and outbound.

• Excellent communication skills. This includes verbal and written communication, as well as active listening and empathy and the ability to stay calm and patient when handling challenging situations.

• Problem solving abilities: You have the capability to troubleshoot and resolve customer inquiries efficiently.

• Familiarity with CRM systems: You have used or are familiar with maintaining clean and updated data in CRM systems.

• Ability to work towards targets: Capability to meet or exceed KPIs and SLAs consistently.

• Attention to detail at top-level with the ability to accurately and thoroughly record information and data.

What's in it for you?

• Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility. Our in-office days are Monday through Thursday (4 days), with Friday as a remote day.

• Free lunch! Yes, there is such a thing! Kickstart your week with our Monday Mingle meaning lunch on us and great company. From tacos, to sushi, to charcoal chicken, it's a delicious way to catch up, unwind and connect.

• Get social. We host a range of social activities at Brighte. A fan-favorite being our weekly Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis.

• We want our employees to share in Brighte’s success. You may be given an opportunity to join our Employee Share Option Plans (ESOP).

• Snacks galore – who doesn’t love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies – you name it! We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.

• End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.

• Anniversary leave - your dedication at Brighte won’t go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.

Diversity and Inclusion

At Brighte, we celebrate diversity and encourage you to bring your whole self to work. Our inclusive culture is the foundation of our innovative and dynamic environment.

Named LinkedIn’s #10 Top Australian Start Up (2021), we know we wouldn’t be anywhere without our investors, who believe in our mission and the opportunities that lie ahead for a brighter future.

Airtree Ventures, Grok Investments, Kim Jackson and Scott Farquhar’s Skip Capital, and Qualgro Partners all continue to support Brighte in making this dream a reality!

If you want to join this mission-driven, inclusive, and highly collaborative team, click apply and upload your resume! All applicants will receive a response.

Note : as part of our process, we require all candidates to undertake references and background checks, which include a police check, anti-money laundering and bankruptcy checks.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Brighte team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

• Account enquiries
• Process payments
• ️ Troubleshoot IT issues

Key Strengths

• Customer support experience
• ️ Excellent communication skills
• ️ Problem-solving abilities
• Familiarity with CRM systems
• Ability to work towards targets
• Attention to detail

Why Brighte is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Brighte not with Hatch.

This is a Customer Support Specialist role with Sonder based in Waterloo, NSW, AU
== Sonder ==

Role Seniority - mid level

More about the Customer Support Specialist role at Sonder

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.

By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

An Exciting Time to Join Sonder!

Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.

Our impact and scale:

• 1,000,000+ members across multiple countries

• 200+ team members, plus an extensive network of on-the-ground responders

If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!

About the role

As a Customer Support Specialist at Sonder, you’ll play a vital role in delivering timely, empathetic, and effective support to our customers across multiple channels, including web chat, phone, and email. You'll work closely with our Customer Success and cross-functional teams to resolve issues, guide users through our platform, and ensure a seamless customer experience. Your focus areas will include:

What you’ll be doing

• Provide clear, concise, and empathetic support to customers across chat, phone, and email, ensuring every interaction reflects our commitment to care and quality.

• Resolve a wide range of technical and service-related enquiries, including customer complaints and escalations, with a solutions-focused approach.

• Guide users through the Sonder platform, supporting them at different stages of the customer lifecycle and helping them get the most from their experience.

• Work collaboratively with cross-functional teams, particularly Customer Success and Product, to troubleshoot issues and drive consistent, high-quality outcomes.

• Identify trends, inefficiencies, and recurring issues from customer interactions, and contribute ideas to improve processes and enhance the overall experience.

• Create and maintain clear, helpful customer-facing resources in our knowledge base to support self-service and reduce friction across the support journey.

• Ensure accurate documentation and system updates to support seamless handovers and internal visibility.

• Participate in regular team discussions and knowledge-sharing sessions to improve support workflows and service delivery.

Who are we looking for?

The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.

What you bring to the team;

• 3+ years of experience in customer support within a B2B environment, ideally with exposure to workplace health, safety, or wellbeing.

• Strong technical troubleshooting skills and the ability to confidently navigate multiple systems and tools.

• Proven ability to manage customer complaints with professionalism, empathy, and a solutions-focused mindset.

• Excellent written and verbal communication skills, with a strong attention to detail.

• A proactive and adaptable approach, comfortable working in fast-paced or evolving environments.

• Collaborative and team-oriented, with strong interpersonal skills and a genuine commitment to delivering excellent customer experiences.

Why join Sonder?

At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people’s lives every day.

• Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.

• Gain free access to the Sonder app for you and your family, offering 24/7 on-demand support for health, wellbeing, and safety.

• $1000 annual contribution as part of your development plan + 2 days of study leave.

• Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.

• Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder’s success.

• Salary packaging novated leasing.

• Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.

• Free coffee on Tuesdays and catered lunch on Thursdays.

• Team social fund to connect with your team, plus monthly company wide social events.

• Dog-friendly office.

• Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.

Check out our life page for more info -

At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role.

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC

#LI-Hybrid

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Sonder team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

• Providing support
• Resolving enquiries
• ️ Guiding users

Key Strengths

• Customer support experience
• ️ Technical troubleshooting skills
• ️ Communication skills
• Proactive approach
• Team-oriented
• Problem-solving mindset

Why Sonder is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Sonder not with Hatch.

This is a Customer Support Specialist role with Zip based in Sydney, NSW, AU
== Zip ==

Role Seniority - junior

More about the Customer Support Specialist role at Zip

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $0B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2 2 billion valuation and 370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! Your Role We’re looking for a Support teammate to join our small, but mighty team in Sydney. You’ll be supporting our customers, providing expert-level technical knowledge to resolve customer issues, and guidance on the advanced usage of the product. You’ll be doing everything from answering basic customer questions to taking deep dives into customer workflows to resolve customer problems. You’ll work closely with Engineering to facilitate end-to-end resolution of customer issues and help represent the voice of the customer to the Product team. As every business needs our type of product, you’ll work with various new clients and industries as Zip scales. We’re working with exciting customers, including Coinbase, Snowflake, Notion, Canva, Samsara, and Databricks. You Will

• Become a subject matter expert on all things Zip, with deep product knowledge

• Work with engineering to troubleshoot and resolve customer issues

• Be the face of Zip to our customers and their suppliers

• Use internal tooling to investigate data and customer configurations

• Partner with Product, representing the voice of the customer to help drive the Product Roadmap

• Partner with other post-sale stakeholders to triage, understand, and solve customer issues promptly and effectively

• Use broad product expertise and understanding of our customer base to increase product adoption

• Serve as a product-matter expert to support cross-functional teams

• Proactively identify opportunities to improve how we work, both in Customer Support and overall at Zip

• Use a Support Tool (Intercom), to deliver on best-in-class SLAs Qualifications

• 2-4 years in a customer-facing role

• Excellent verbal and written communication skills

• A real passion for working with customers

• Demonstrated ability to quickly learn complex technologies and software

• Growth mindset – an eagerness to learn, and approach change with optimism and resilience

• Willingness to get your hands dirty at an early-stage company

• Demonstrated ownership over problems, and ability to deliver for a customer, even when the going gets tough Nice to Haves

• Experience with modern support software (Intercom/Zendesk)

• Experience with operational automation software (Zapier) Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work.

• Start-up equity

• Flexible PTO

• Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Zip team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

• ️ Supporting customers
• Collaborating with engineering
• Representing the voice of the customer

Key Strengths

• Customer support experience
• ️ Communication skills
• Technical aptitude
• ️ Experience with support software
• ️ Operational automation experience

Why Zip is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Zip not with Hatch.

**Coordinator Customer Support - Melbourne**
Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members - now and in the future, beginning day one. Your success is our success.
**Description**
**Job Summary:**
This customer facing position is the primary point of contact for owners, operators and maintenance personnel requesting support for Textron Aviation aircraft. Support requests will include, but are not limited to, technical parts questions, quote, procurement, and ordering of spare parts. Works with other Textron Aviation organizations/functional areas to develop and maintain a relationship with current and prospective Customers. **Job Responsibilities:**
* May be responsible for additional TAPD activities during off-shift coverage to include vendor expedites, factory expedites, and various other aspects of the business by coordinating closely with those TAPD areas upon their return.
* After hours monitoring of customer accounts for PAR status. Perform release verification per accounting flow chart.
* Help setup freight forwarder for international customers with customer account team.
* Responsible for training and guiding Sales Coordinators
* Coordinates tie-in between 1st shift and off shift coordinators to ensure AOG orders are being monitor and meeting shipping timeline.
* Review current training programs and process and work to improve and streamline process
* Provide daily activity report to the managers.
* Communicate/collaborate with the customer to identify and prioritize training needs.
* Provide quality standards training to employees.
* Identify and initiate training resulting from workmanship related issues.
**Qualifications**
**Education and Experience:**
* Requires high school education or equivalent plus general knowledge of aircraft parts and blueprint reading.
* 5 years of relative aftermarket, customer service, or manufacturing experience required.
* Aircraft experience is beneficial.
* SAP experience preferred. **Qualifications:**
* Ability to read, understand and analyze illustrated parts catalogs, overhaul manuals, and aircraft engine manuals.
* Must have a working knowledge of US export/import regulations and trade agreements. _The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified._
**Recruiting Company:** Textron Aviation
**Primary Location:** Australia-Victoria-Melbourne
**Job Function:** Product Support
**Schedule:** Full-time
**Job Level:** Individual Contributor
**Job Type:** Standard
**Shift:** First Shift
**Job Posting:** 05/06/2025, 10:42:36 PM
**Job Number:** 332282

**Job Description Summary**
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
**Job Description**
At GE Vernova, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It's about making infrastructure more intelligent and advancing the industries critical to the world we live in.
The **Customer Support Delivery Manager** is a senior leader with specific deep expertise in customer relations, domain knowledge in electrical utilities, support process and technical software. This role is responsible for providing critical business operational leadership for strategic regional Vendor support delivery and performance. The manager works cross functionally at GEV to ensure delivery of high-quality support and long-term customer success. The primary responsibilities include developing and driving action plans to accelerate Vendor issue resolution, maintaining vendor-to-customer communications, and advocating for the customer to ensure the successful operation of GEV support with Vendor(s).
The **Customer Support Delivery Manager** shall ensure that the Vendor is delivering the best possible support services, coordinating with the regional support leadership, TAMs, and cross functional stakeholders in commercial, sales and service delivery functions, including partner and vendor community, during the operation life of the GEV deployed solutions.
Serving as a primary point of contact between GEV Support and the Vendor, managing performance and support delivery to enable and facilitate collaborative engagement aligned with customer and GEV Vendor SLA and SLOs. The successful candidate will be expected to engage directly in strategic Vendor reviews, oversee operational Vendor performance delivery, drive and own process improvement initiatives, and work with the wider team to identify solutions that meet critical contractual SLAs.
**Essential Responsibilities:**
+ Primary point of contact for GEV - Vendor support delivery across the region, enabling escalation and wider cross functional engagement, full lifecycle into and out of Vendor to GEV teams
+ Supporting the Vendor in managing daily priorities and providing leadership across product, services and support functions to ensure customer success with OneGEV. Focused on delivering exceptional customer success in collaboration with identified Vendor.
+ Vendor reviews to ensure consistency of service delivery, performance, quality commitment and critical acceptance criteria is met
+ Contribution to M&S proposals, especially concerning the analysis of customer requirements with the Vendor and the validation of quotations from the Vendor
**Operational Expertise, Quality Delivery & Process Improvement, including** :
+ Vendor delivery metrics: On time delivery, Backlog and span for support issues
+ Manage complex technical analysis, leading RCA across Vendor and cross functional teams, involvement in customer relations for matters related to the Vendor capabilities and performance
+ Proactively identifying & delivering Vendor/GEV process improvements, managing Vendor requests & questions linked to GEV processes & tools
+ Leadership and collaboration with technical expertise within Vendor community, Services & Engineering to ensure M&S commitments are met, assessing resources & skills needs and driving demand planning with the Vendor
+ Ensure consistent application of M&S process, collaborating within region to drive consistent repeatable best practice and where possible, to influence global alignment
+ Partner with product and engineering segment leads to align support policies with Product Lifecycle Policies
+ Promote GEV values and integrity to all levels in the organization, champion for the Support function
+ Commercial Support
+ Bid (ITO) into Software Support Interface: contributing to complex proposals
+ Enforcement of ITO_OTR handoff points
**Basic Qualifications:**
+ Minimum of 2 years working with utility customers to support mission critical systems
+ Bachelor's degree from an accredited university or college; preferred Computer Science or in "STEM" Majors (Science, Technology, Engineering and Math)
+ Strong background in Support Service delivery with emphasis on vendor management and/or customer facing strategic leadership
+ Customer orientated delivery leader with a sense of urgency delivering service, excellent vendor management skills, managing interactions to establish credibility and trust at senior level
+ Strong and proven experience of working in a matrix organization
+ Demonstrated record of delivering support, services or managing vendor in utility domain
+ Excellent oral and written communication skills and mastery of PPT, Excel, word
+ Ability to simplify complex issues, drive for creative and effective solutions
+ Good management skills and proven team leadership ability
**Desired Characteristics:**
+ Demonstrate strategic level skills in collaborating with different stakeholders, influencing decisions and an ability to take strategic view
+ Identify and address inefficient processes
+ Appraise and articulate the value of what is most important to the customer and how GEV products and/or services can meet those needs as part of Vendor strategy
+ Addresses all customer concerns/issues in a timely and satisfactory fashion
+ External customer focus understanding business processes within Vendor framework
As GE Vernova is a global organization, working across different time zones, and monitoring, reading and responding to contact outside normal working hours can be expected.
**Additional Information**
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

**About Us**
At Cargill, we're challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a 'zero harm' safety culture.
With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It's an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at Purpose and Impact**
As a Customer Support Specialist, you'll provide exceptional customer service and support to our grower and broker customers using your excellent communication and problem-solving skills. Your role will involve handling inbound and outbound calls, managing digital inquiries, and ensuring a high level of customer satisfaction. Additionally, you'll support our field team of Territory Managers, conduct proactive outbound calls, assist in purchasing grain, generate leads, and build strong customer relationships to drive business growth.
**Key Accountabilities**
+ Respond to customer inquiries and issues promptly and professionally, providing accurate information and solutions. Ensure all customer interactions are logged and tracked for follow-up.
+ Conduct proactive outreach to customers to offer support, gather feedback, promote services, and generate leads. Follow up on previous interactions to maintain engagement and build relationships.
+ Manage and respond to digital inquiries via email and chat. Ensure timely and effective communication across all digital channels.
+ Identify and resolve customer issues efficiently, escalating cases as necessary. Use problem-solving skills to find innovative solutions and improve customer experience.
+ Work closely with other departments, including sales, marketing, and field teams. Share insights and feedback from customers to help improve products and services.
+ Assist in the purchasing process by communicating with growers and brokers,
+ Identify potential customers and generate leads through various channels, including outbound calls and digital communication.
+ Perform other duties as required
**Qualifications**
**Required**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum of two years of related work experience
+ Excellent Communication and presentation skills
+ Able to build and maintain strong relationships
+ Strong analytical, project management and problem-solving skills
+ Ability to work independently and as part of a team
+ Confident and articulate phone communications skills
**Preferred**
+ Broad knowledge of Australian grains industry and regional locations
+ Computer literate and Microsoft Office proficient
+ Knowledge of Tableau and Power BI
+ Knowledge of Sales Cloud CRM
+ Innovation mindset
**We Offer**
+ In return to your experience, we offer:
+ A competitive remuneration package including performance incentive plan
+ Autonomy and scope for career development
+ The opportunity to work with some of the most talented people in the industry and inspiring leaders
+ A supportive working culture and an inclusive team environment
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
**_Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality._**

This is a Customer Technical Support Specialist role with ASX based in Sydney, NSW, AU
== ASX ==

Role Seniority - junior

More about the Customer Technical Support Specialist role at ASX

ASX: Powering Australia's financial marketsWhy join the ASX? When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all. In your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub. Want to know why we are a great place to work, click on the link to learn more. We are more than a securities exchange! The ASX team brings together talented people from a diverse range of disciplines. We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance. We’re proud of the diversity of our organisation and the culture of inclusion that all our people help to build every day. Our employee-led groups are known for celebrating cultural and religious events, championing LGBTIQ+ inclusion (recently achieving AWEI Bronze), inspiring giving and volunteering, promoting gender equality, and wellbeing. We are an Employer of Choice for Gender Equality (WGEA) and a member of the Champions of Change Coalition for the advancement of gender equality in Australia. About The Team In this fast paced environment you will work in a high performing team as the first point of contact for technical queries for a wide range of ASX customers. You will be responsible for providing high quality technical support to customers who develop to and access ASX Markets and Information systems. You will also provide customer readiness support for ASX technical releases to ensure an outstanding customer experience. What You Will Be Doing

• Surrounded by subject matter experts you will learn how to support the financial technology that underpins the Australian Markets and Information Systems

• Actively monitor and maintain customer connectivity for ASX critical systems

• Take an active role in customer readiness for ASX system and product releases and provide regular and adhoc reporting for internal stakeholders

• Build and share knowledge of ASX customers through active engagement and support

• Deliver exceptional service to ASX customers; maintaining high standards of support and responsiveness on all technical related matters including production and development support

• Support ASX customer communications to ensure customer awareness

• Support the operation of ASX External Test and Production Environments; assisting in the development and refining of workflows between departments to ensure a streamlined and efficient customer experience

• Provide assistance to customers during various development and testing phases such as API Development,

• Qualification Testing, Customer End to End Testing, Implementation Rehearsals and Production Go-Live;

• Manage centralised customer hotlines and inboxes ensuring availability and servicing within support hours and agreed SLA

• Collaborate internally working closely with Operational, Business Development, Project and IT teams, to enhance the customer experience

• Participate as an engaged member of the Operations Group; contributing to initiatives and deliverables aligned with the Operations strategy

• Identify and implement initiatives related to operational risk reduction, technical change and process improvement What You Will Bring Must have

• Experience in providing technical support

• An understanding of the Australian financial markets

• Experience with technical systems, protocols or infrastructure

• Previous experience in a customer service orientated and delivery focused environment

• Knowledge of Participant systems, operations and connectivity models across Front, Middle or Back Office environments

• Proven verbal, written and communication skills including experience with data collation and report writing for management Nice to have

• Technical mindset with exposure to networking concepts

• Previous exposure to ASX products and systems

• Experience in FIX or other financial communication protocols

• Previous exposure to CRM systems (ideally Salesforce)

• Experience in using call logging and tracking system We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values. We encourage you to apply even if you don’t meet all the criteria of this role. If you need any adjustments during the application or interview process to help you present your best self, please let us know. At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements. We will arrange for successful candidates to have background checks, including reference and police checks completed as part of the on-boarding process.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the ASX team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

• Providing technical support
• Monitoring customer connectivity
• Collaborating with internal teams

Key Strengths

• ️ Technical support experience
• Understanding of Australian financial markets
• ️ Communication skills
• Networking concepts exposure
• Experience with ASX products
• CRM systems experience

Why ASX is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with ASX not with Hatch.

**Introduction**
* Work closely with clients as leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance
* Review diagnostic information to assist in the isolation of a problem cause (which includes interpreting traces and dumps)
* Synergistically work with Development Engineers for knowledge transfer and code improvement
* Partner with other support teams and service units to provide seamless problem resolution that leads to delightful client perceptions
* Demonstrate proficiency in the products supported by maintaining applicable technical certifications
* Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction
* Demonstrate excellent oral and written communication skills
* Ability to manage multiple issues for customers and priotizing your workload appropriately
* Create knowledge-based articles to assist customers with using the product
**Your role and responsibilities**
IBM® Instana Observability is an observability platform that helps you analyze and troubleshoot microservices and containerized applications. It provides automated application performance monitoring, end-user experience monitoring, root cause analysis, and anomaly detection
We process and analyze millions of spans, traces, metrics, and events per second to provide actionable APM intelligence to our rapidly expanding customer base. Joining a multi-functional worldwide team, you will play a significant role in expanding Instana's excellent customer support.
As a Customer Support Engineer, you will participate in remote technical support for the Instana product. You will be part of an international team and organisation that is distributed around the globe. You will act as a global team member contributing to a seamless 24x7 "follow-the-sun" organisation. You will get to work with customers from everywhere in the world, you will experience different behaviours and attitudes with your customers and your peers, and you will learn to deal with cultural differences.
You will go beyond the industry standard technical support practices. You are expected to become an expert of the product, with a strong knowledge of product internals and a good understanding of how the solution is utilized in the business arena. Your priority is to assure the success of the clients through answering technical questions and resolving client product-related issues.
Technical Support Engineer responsibilities include resolving product configuration and usage, using remote desktop connection tools like MS Teams to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instructions, you will contact clients via phone and/or provide clear, written instructions and technical direction.
You will find this to be an excellent opportunity to work with the latest technologies and to grow your skills. You will be challenged to never stop learning. We want you to grow for our customers, for our company and for your own career.
**Required technical and professional expertise**
* Bachelor's Degree in Engineering, Computing or Computer Science
* At least 2-years experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting
* At least 2-years experience in Problem-solving technical software issues
* At least 1-years experience in Computer Networks and Communications
* At least 1-years experience with Cloud based platforms such as AWS,Azure, OpenShift, Google Cloud Provider
* At least 1-years experience in micrcoservices architecture
* Please note that this position should be Australian due to Business reason
**Preferred technical and professional experience**
* Master's degree in Computer Science/Networks & Communications or other related fields.
* Preferably 2-years experience with Application Performance Management concepts and products
* Preferably 1-years experience with coding languages such as Java, Python, Go
* Preferably 1-years experience with Application Servers (WebSphere, WebLogic, Tomcat)
* Preferably 1-years experience using REST APISs
* Preferably 2-year experience with OpenShift Container Platform/Kubernetes/Docker.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

It's not just about your career or job title. It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
**What are we offering you?**
+ Permanent full-time position with competitive remuneration
+ Rewards & Recognition Program
+ Discounted health insurance with Medibank
+ Lifestyle discounts with Woolworths, Coles, Avis, Quest, Accor Hotels etc
+ Access to our Employee Assistance Program
**Who will you be working with?** This role will report to the Customer Service and Supply Chain Manager ANZ.
**Where is the position located?** This position is located in Rydalmere, NSW
Key activities may include:
+ Answering and acting upon customer phone calls, emails, and fax enquiries;
+ Responding to customer requests and updating them on stock availability, delivery times etc;
+ Preparing and submitting quotations and other documentation;
+ Work in detail with the Sage ERP commercial system involving all aspects quotations, sales orders, shipping documents and invoices;
+ Collating and entering sales orders; and coordinating dispatches;
+ Interacting with external sales, service personnel, warehouse and accounts staff, as well as other business units as required;
+ Order handling involving preparing export documentation for stock shipped internationally when required. Monitor deliveries and expediting;
+ Establish and develop good working relationships with customers;
+ Commitment to Quality, Safety and Environmental requirements; and
+ Any other duties directed by your manager.
Qualifications and Skills;
+ Sales skills on the phone and by written correspondence;
+ Knowledge of modern business communication, including style and format of letters;
+ Experience in the use of MS Word & Excel and ERP Systems;
+ Excellent communication and interpersonal skills.;
+ An eye for detail; and
+ A proactive "can do" attitude.
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.