Explore numerous customer support job opportunities. 190 Customer Support jobs in Australia
Customer Support Officer
3844 Traralgon, Victoria
Cardinia Shire Council
Posted today
Job Viewed
Job Description
Enjoy the variety of both fieldwork and customer engagement Continue using your hands on skills in a meaningful way 9-day fortnight Pakenham location $72, 472 $81,248 + super
Together, Different Future
As one of the fastest growing municipalities in Victoria, Cardinia Shire Council is a dynamic, progressive, and inclusive local council. Our success lies in working together, doing things differently and preparing for the future.
We’re looking for people who dream big and want to be part of creating meaningful change in our community.
About The Opportunity
Are you someone who enjoys blending hands-on technical work with meaningful customer interactions? This is a unique opportunity to join our dynamic Operations Team, where you'll play a vital role in maintaining our road network while being a trusted point of contact for the community. If you’re passionate about making a real impact, both on the ground and through exceptional service, this role offers the perfect balance of fieldwork, problem-solving, and people engagement.
You you will make impact by
Responding to community requests with professionalism, empathy, and transparency Conducting on-site inspections and audits of unsealed roads and related infrastructure Understanding of the operation earth-moving equipment and providing expert guidance on its use Collaborating with internal teams and external stakeholders to resolve issues Supporting emergency response efforts to ensure public safety and asset protection
What You Will Bring
Strong customer service skills Certificate III in Civil Construction/Road Transport or equivalent experience HR Driver’s Licence and Construction Induction Card Experience or understanding of the operation of earth-moving equipment (e.g., Grader, Excavator, Backhoe) Ability to collect accurate field data including photos, measurements, and assessments Familiarity with road asset conditions and drainage systems A collaborative mindset and ability to work safely within OH&S guidelines
Ready to make a difference in your community while continuing to grow your technical and customer service skills? Apply now and be part of a team that values your expertise and your passion for helping others.
Why work with us
Opportunities to work on innovative and impactful initiatives that make a real difference to the community. Professional development opportunities, including training and education programs, and leadership development initiatives. A commitment to sustainability and environmental stewardship, with initiatives to reduce the Council's carbon footprint and promote sustainable practices in the community. A focus on work-life balance, with programs and initiatives designed to support employees' physical and mental well-being. Discover these benefits and how we support and value our employees throughout their career journey. Click here.
To apply
Please complete the online application form, including uploading your resume and a brief cover letter demonstrating your suitability to the role. Applications close, 10th October 2025 For further information regarding the role please contact Adam Reynard, Team Leader Civil Maintenance on or refer to the position description.
Cardinia Shire Council is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTIQ+ and people from culturally diverse backgrounds to explore career opportunities with Cardinia Shire Council. If you have any support or access requirements, we encourage you to advise us at the time of application by contacting us on .
All successful applicants will be required to undertake a National Police Check and pre-employment medicals. Certain positions may also require a Financial Background Check, Traffic Check or Working with Children Check.
You must have valid Australian Working Rights to be considered for this role.
Position Description
Together, Different Future
As one of the fastest growing municipalities in Victoria, Cardinia Shire Council is a dynamic, progressive, and inclusive local council. Our success lies in working together, doing things differently and preparing for the future.
We’re looking for people who dream big and want to be part of creating meaningful change in our community.
About The Opportunity
Are you someone who enjoys blending hands-on technical work with meaningful customer interactions? This is a unique opportunity to join our dynamic Operations Team, where you'll play a vital role in maintaining our road network while being a trusted point of contact for the community. If you’re passionate about making a real impact, both on the ground and through exceptional service, this role offers the perfect balance of fieldwork, problem-solving, and people engagement.
You you will make impact by
Responding to community requests with professionalism, empathy, and transparency Conducting on-site inspections and audits of unsealed roads and related infrastructure Understanding of the operation earth-moving equipment and providing expert guidance on its use Collaborating with internal teams and external stakeholders to resolve issues Supporting emergency response efforts to ensure public safety and asset protection
What You Will Bring
Strong customer service skills Certificate III in Civil Construction/Road Transport or equivalent experience HR Driver’s Licence and Construction Induction Card Experience or understanding of the operation of earth-moving equipment (e.g., Grader, Excavator, Backhoe) Ability to collect accurate field data including photos, measurements, and assessments Familiarity with road asset conditions and drainage systems A collaborative mindset and ability to work safely within OH&S guidelines
Ready to make a difference in your community while continuing to grow your technical and customer service skills? Apply now and be part of a team that values your expertise and your passion for helping others.
Why work with us
Opportunities to work on innovative and impactful initiatives that make a real difference to the community. Professional development opportunities, including training and education programs, and leadership development initiatives. A commitment to sustainability and environmental stewardship, with initiatives to reduce the Council's carbon footprint and promote sustainable practices in the community. A focus on work-life balance, with programs and initiatives designed to support employees' physical and mental well-being. Discover these benefits and how we support and value our employees throughout their career journey. Click here.
To apply
Please complete the online application form, including uploading your resume and a brief cover letter demonstrating your suitability to the role. Applications close, 10th October 2025 For further information regarding the role please contact Adam Reynard, Team Leader Civil Maintenance on or refer to the position description.
Cardinia Shire Council is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTIQ+ and people from culturally diverse backgrounds to explore career opportunities with Cardinia Shire Council. If you have any support or access requirements, we encourage you to advise us at the time of application by contacting us on .
All successful applicants will be required to undertake a National Police Check and pre-employment medicals. Certain positions may also require a Financial Background Check, Traffic Check or Working with Children Check.
You must have valid Australian Working Rights to be considered for this role.
Position Description
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Officer
3844 Traralgon, Victoria
Cardinia Shire Council
Posted today
Job Viewed
Job Description
- Strong customer service skills
- Certificate III in Civil Construction/Road Transport or equivalent experience
- HR Driver’s Licence and Construction Induction Card
- Experience or understanding of the operation of earth-moving equipment (e.g., Grader, Excavator, Backhoe)
- Ability to collect accurate field data including photos, measurements, and assessments
- Familiarity with road asset conditions and drainage systems
- A collaborative mindset and ability to work safely within OH&S guidelines
Ready to make a difference in your community while continuing to grow your technical and customer service skills? Apply now and be part of a team that values your expertise and your passion for helping others.
Why work with us
- Opportunities to work on innovative and impactful initiatives that make a real difference to the community.
- Professional development opportunities, including training and education programs, and leadership development initiatives.
- A commitment to sustainability and environmental stewardship, with initiatives to reduce the Council's carbon footprint and promote sustainable practices in the community.
- A focus on work-life balance, with programs and initiatives designed to support employees' physical and mental well-being.
- Discover these benefits and how we support and value our employees throughout their career journey. Click here.
To apply
- Please complete the online application form, including uploading your resume and a brief cover letter demonstrating your suitability to the role.
- Applications close, 10th October 2025
- For further information regarding the role please contact Adam Reynard, Team Leader Civil Maintenance on or refer to the position description.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support and Data Entry
4000 Brisbane
$50 - $60 per hour
HAYS Specialist Recruitment
Posted 5 days ago
Job Viewed
Job Description
Main Job Description:
We are seeking a motivated and detail-oriented individual to join our team as a Customer Support and Data Entry Specialist . In this hybrid role, you will be responsible for managing customer inquiries, resolving issues, and ensuring data accuracy within internal systems. You will play a key role in supporting customer satisfaction while maintaining the integrity of data.
Responsibilities:
- Provide exceptional customer support via phone, email, and live chat.
- Resolve customer inquiries and complaints efficiently and professionally.
- Enter and update customer data in the system, ensuring accuracy and consistency.
- Assist in maintaining and organizing customer records.
- Identify and escalate issues that require further assistance or escalation.
- Perform data entry tasks, including entering customer orders, billing information, and other relevant details.
- Ensure all data entry tasks are completed in a timely and accurate manner.
- Collaborate with other departments to resolve complex customer issues.
Skills and Qualifications:
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Excel, Word, etc.) and data management tools.
- Previous experience in customer service or data entry is preferred.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and ability to handle challenging situations.
- Ability to adapt in a fast-paced environment.
Work Experience and Education:
- High school diploma or equivalent; a degree in business or a related field is a plus.
- At least 1-2 years of experience in customer service or data entry roles.
- Experience with CRM software and data management tools is preferred.
Provide exceptional customer support via phone, email, and live chat. - Kindly note: My name is Freya Campbell, and I am the designated contact for this recruitment process.
Company Details
Hays Specialist Recruitment is a leading global professional recruiting group, renowned for placing qualified, professional, and skilled people across a wide range of industries and professions. Founded in 1968 and headquartered in the UK, Hays operates in over 30 countries, offering expertise in permanent, temporary, and contract recruitment. The company focuses on specialist roles across sectors such as IT, construction, finance, healthcare, engineering, and more, connecting employers with top talent through deep market knowledge and innovative recruitment solutions.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support and Data Entry
6065 Wanneroo
$45 - $60 per hour
Adecco Permanent Recruitment
Posted 6 days ago
Job Viewed
Job Description
Main Job Description:
We are seeking a motivated and detail-oriented individual to join our team as a Customer Support and Data Entry Specialist . In this hybrid role, you will be responsible for managing customer inquiries, resolving issues, and ensuring data accuracy within internal systems. You will play a key role in supporting customer satisfaction while maintaining the integrity of data.
Responsibilities:
- Provide exceptional customer support via phone, email, and live chat.
- Enter and update customer data in the system, ensuring accuracy and consistency.
- Assist in maintaining and organizing customer records.
- Perform data entry tasks, including entering customer orders, billing information, and other relevant details.
- Collaborate with other departments to resolve complex customer issues.
Skills and Qualifications:
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Must be respectful and responsible.
- Ability to adapt in a fast-paced environment.
Work Experience and Education:
- No experience required [one on one training would be provided]
Company Details
operates in over 60 countries. Adecco offers temporary staffing, permanent placement, outsourcing, and employee training services across various industries like finance, healthcare, engineering, and logistics. With a mission to improve the world of work, Adecco connects businesses with talent while empowering job seekers. The company leverages technology to match candidates with employers and promotes diversity, inclusion, and sustainability in the workplace.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support and Data Entry
1235-2891 Sydney
$45 - $60 per hour
Adecco Permanent Recruitment
Posted 6 days ago
Job Viewed
Job Description
Main Job Description:
We are seeking a motivated and detail-oriented individual to join our team as a Customer Support and Data Entry Specialist . In this hybrid role, you will be responsible for managing customer inquiries, resolving issues, and ensuring data accuracy within internal systems. You will play a key role in supporting customer satisfaction while maintaining the integrity of data.
Responsibilities:
- Provide exceptional customer support via phone, email, and live chat.
- Resolve customer inquiries and complaints efficiently and professionally.
- Enter and update customer data in the system, ensuring accuracy and consistency.
- Assist in maintaining and organizing customer records.
- Identify and escalate issues that require further assistance or escalation.
- Perform data entry tasks, including entering customer orders, billing information, and other relevant details.
- Ensure all data entry tasks are completed in a timely and accurate manner.
- Collaborate with other departments to resolve complex customer issues.
Skills and Qualifications:
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Excel, Word, etc.) and data management tools.
- Previous experience in customer service or data entry is preferred.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and ability to handle challenging situations.
- Ability to adapt in a fast-paced environment.
Work Experience and Education:
- High school diploma or equivalent; a degree in business or a related field is a plus.
- At least 1-2 years of experience in customer service or data entry roles.
- Experience with CRM software and data management tools is preferred.
Send in your CV or message us directly through
Company Details
operates in over 60 countries. Adecco offers temporary staffing, permanent placement, outsourcing, and employee training services across various industries like finance, healthcare, engineering, and logistics. With a mission to improve the world of work, Adecco connects businesses with talent while empowering job seekers. The company leverages technology to match candidates with employers and promotes diversity, inclusion, and sustainability in the workplace.
This advertiser has chosen not to accept applicants from your region.
4
ICT Customer Support Officer
Moorabbin, Victoria
Mansys Pty Ltd
Posted 19 days ago
Job Viewed
Job Description
ICT Support Technician (Customer Support)
We are Mansys Pty Ltd, recruitment consultants. Our client, Prolim Technologies, based out of Moorabbin (VIC) is actively looking for an ICT Support Technician (Customer Support) to join its team on a permanent full-time basis at Moorabbin. Prolim Technologies in Australia delivers end-to-end Product Lifecycle Management (PLM) and engineering solutions, including CAD/CAM/CAE tools such as Solid Edge, NX, Teamcenter, Simcenter, and IoT platforms. As a Siemens Expert Partner, they offer consulting, implementation, training, customization, and support to boost innovation, efficiency, and profitability for businesses across ANZ. They are seeking a dedicated and technically skilled ICT Support Technician (Customer Support) to join their dynamic team in Melbourne on full time basis. In this role, you will be providing essential support, education, and guidance in the deployment and maintenance of our clients' computer infrastructure. You will be responsible for diagnosing and resolving technical problems, directly contributing to the clients' engineering and product development success.
Main Responsibilities of the role are-
• Responding to inquiries and providing technical assistance and troubleshooting for PLM, CAM, and CAD software and hardware problems.
• Providing support to clients for Siemens PLM solutions, ensuring timely resolution of user issues and minimal disruption to business operations.
• Determining software and hardware requirements to provide effective solutions to client issues.
• Diagnosing, identifying, and resolving system problems and user-reported issues related to software functionality, data access, and workflows to ensure minimal downtime.
• Installing, downloading, and configuring PLM system infrastructure, including applications like Teamcenter and its integrations, ensuring efficient use of applications and equipment.
• Developing and conducting user training sessions and creating clear technical documentation, such as procedural and operational guides, to support end-users.
• Liaising with users and senior engineers to resolve complex technical issues, ensuring adherence to best practices and quality standards.
Must Have –
• A Bachelor’s degree in a relevant field such as Mechanical Engineering or Information Technology
• Minimum 5 years of demonstrated experience in a technical support role for CAD/CAM/PLM software
Skills Required-
• Proven expertise in PLM implementation and support, specifically with Siemens Teamcenter (including Rich Client, Active Workspace, & BMIDE).
• Strong proficiency in CAD software, particularly the Solid Edge Portfolio including NX Portfolio for Design (Modeling, Mold Wizard, etc.), and Rhino
• In-depth knowledge of PLM modules including Requirement Management, Change Management, BOM Management, and MCAD Integration and Programming & Technical Skills including TCL, VB.NET, HTML
Successful candidate will be on an annual salary of 80,000 - 90,000 Plus Bonus Plus Superannuation.
Only shortlisted candidates will be contacted.
We are Mansys Pty Ltd, recruitment consultants. Our client, Prolim Technologies, based out of Moorabbin (VIC) is actively looking for an ICT Support Technician (Customer Support) to join its team on a permanent full-time basis at Moorabbin. Prolim Technologies in Australia delivers end-to-end Product Lifecycle Management (PLM) and engineering solutions, including CAD/CAM/CAE tools such as Solid Edge, NX, Teamcenter, Simcenter, and IoT platforms. As a Siemens Expert Partner, they offer consulting, implementation, training, customization, and support to boost innovation, efficiency, and profitability for businesses across ANZ. They are seeking a dedicated and technically skilled ICT Support Technician (Customer Support) to join their dynamic team in Melbourne on full time basis. In this role, you will be providing essential support, education, and guidance in the deployment and maintenance of our clients' computer infrastructure. You will be responsible for diagnosing and resolving technical problems, directly contributing to the clients' engineering and product development success.
Main Responsibilities of the role are-
• Responding to inquiries and providing technical assistance and troubleshooting for PLM, CAM, and CAD software and hardware problems.
• Providing support to clients for Siemens PLM solutions, ensuring timely resolution of user issues and minimal disruption to business operations.
• Determining software and hardware requirements to provide effective solutions to client issues.
• Diagnosing, identifying, and resolving system problems and user-reported issues related to software functionality, data access, and workflows to ensure minimal downtime.
• Installing, downloading, and configuring PLM system infrastructure, including applications like Teamcenter and its integrations, ensuring efficient use of applications and equipment.
• Developing and conducting user training sessions and creating clear technical documentation, such as procedural and operational guides, to support end-users.
• Liaising with users and senior engineers to resolve complex technical issues, ensuring adherence to best practices and quality standards.
Must Have –
• A Bachelor’s degree in a relevant field such as Mechanical Engineering or Information Technology
• Minimum 5 years of demonstrated experience in a technical support role for CAD/CAM/PLM software
Skills Required-
• Proven expertise in PLM implementation and support, specifically with Siemens Teamcenter (including Rich Client, Active Workspace, & BMIDE).
• Strong proficiency in CAD software, particularly the Solid Edge Portfolio including NX Portfolio for Design (Modeling, Mold Wizard, etc.), and Rhino
• In-depth knowledge of PLM modules including Requirement Management, Change Management, BOM Management, and MCAD Integration and Programming & Technical Skills including TCL, VB.NET, HTML
Successful candidate will be on an annual salary of 80,000 - 90,000 Plus Bonus Plus Superannuation.
Only shortlisted candidates will be contacted.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist @ Klaviyo
2000 Sydney, New South Wales
Hatch
Posted today
Job Viewed
Job Description
This is a Customer Support Specialist role with Klaviyo based in Sydney, NSW, AU
Salary: $100 - 110k pa.
Klaviyo is a unified customer platform for email, SMS, and more. We give more than 90K online brands direct ownership of their consumer data and interactions - so they can turn transactions with customers into productive long-term relationships, and grow on their own terms.
Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to our APAC customers who are scaling their businesses with Klaviyo.
We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.
How You Will Make a Difference
Develop an in-depth knowledge of the Klaviyo platformProvide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chatCommunicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologiesDiagnose software issues and resolve escalated customer complaints engage using established processesProvide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)Communicate thoughtfully and effectively with all Klaviyo customersDocument troubleshooting and problem resolution steps.
Who You Are
A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.Passionate about creative problem solving for customers and end usersSelf-motivated, eager to learn and thrive in a collaborative environmentCapable of adapting quickly to changing prioritiesExperience with or able to quickly pick-up:Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and SalesforceWeb works, networking, and software productsDNS, IPs and other networking conceptsAPIsEmail marketing platforms and E-Commerce platforms
Requirements
Full authorisation to work in Australia without any restrictionsAbility to work a Saturday - Wednesday working week (working weekends)
Please consider applying even if you don't meet 100% of what’s outlined
Key Responsibilities
Providing product support Diagnosing issues Documenting solutions
Key Strengths
Product knowledge Communication skills Problem-solving Technical proficiency Networking knowledge E-commerce familiarity
Why Klaviyo is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Klaviyo not with Hatch.
Salary: $100 - 110k pa.
Klaviyo is a unified customer platform for email, SMS, and more. We give more than 90K online brands direct ownership of their consumer data and interactions - so they can turn transactions with customers into productive long-term relationships, and grow on their own terms.
Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to our APAC customers who are scaling their businesses with Klaviyo.
We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.
How You Will Make a Difference
Develop an in-depth knowledge of the Klaviyo platformProvide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chatCommunicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologiesDiagnose software issues and resolve escalated customer complaints engage using established processesProvide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)Communicate thoughtfully and effectively with all Klaviyo customersDocument troubleshooting and problem resolution steps.
Who You Are
A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.Passionate about creative problem solving for customers and end usersSelf-motivated, eager to learn and thrive in a collaborative environmentCapable of adapting quickly to changing prioritiesExperience with or able to quickly pick-up:Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and SalesforceWeb works, networking, and software productsDNS, IPs and other networking conceptsAPIsEmail marketing platforms and E-Commerce platforms
Requirements
Full authorisation to work in Australia without any restrictionsAbility to work a Saturday - Wednesday working week (working weekends)
Please consider applying even if you don't meet 100% of what’s outlined
Key Responsibilities
Providing product support Diagnosing issues Documenting solutions
Key Strengths
Product knowledge Communication skills Problem-solving Technical proficiency Networking knowledge E-commerce familiarity
Why Klaviyo is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Klaviyo not with Hatch.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Customer support Jobs in Australia !
6
Customer Support SaaS Manager
3004 Melbourne, Victoria
Fenergo
Posted today
Job Viewed
Job Description
About Us
At Fenergo, we're not just building software—we're transforming how the world's leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world's top financial institutions, we're on a mission to change the game.
We're more than a global leader in AI-powered client lifecycle management—we're reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.
But we don't stop there.
At Fenergo, we believe in a world where financial institutions aren't just compliant—they're confident. Where technology doesn't just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.
Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We're tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.
Join us, and be part of a team that's building smart solutions, solving real problems, and shaping the future—together.
Overview Of Role
To enhance our global support team, we are hiring a Customer Support SaaS Manager with strong, proven customer facing services experience in the IT market to support our customers. The role will build and expand upon our professional and quality support service to Fenergo customers and ensure customer satisfaction by meeting or exceeding internal Service Level Agreement targets and expectations. The successful candidate is expected to maintain a professional, courteous and customer service focused attitude always.
This role will apply a mix of technical leadership, analysis of production defects, incident, activity prioritisation, as well as interacting directly with Fenergo's customers, and help manage day to day priorities of local Customer Support team. The role will have a regional team reporting into them and will need to align processes to worldwide standard.
Due to the global nature of our business and Customer Support team, there may be a requirement for travel and for work to be completed outside of usual business hours as per our flexible working policies.
Main Responsibilities
Primary responsibility is to provide excellent direct customer support service to Fenergo's clients in APACManage the customer support interactions with all customers in regional and team that supports themSupport & maintenance of SaaS web applications Ensure support requests are managed and resolved within the agreed service level agreement (SLA)Ownership of critical or major incidents for Fenergo's EMEA RegionProvide regular updates to Stakeholder (internal and external) to ensure they kept fully informed Retain ownership of customer escalations through to resolution to ensure a high level of user satisfactionWorking with engineers and developers to ensure deadlines are metCreation and updating Knowledge BaseClose cooperation with other members of the technical teams, external suppliers, and the technical team on the client sideInteracting with other teams within FenergoProviding proactive analysis of customer issues to ensure feedback into customer and Fenergo technical teams to overcome customer paint pointsProviding proactive notification and management of customer issuesManage team of support analysts, their priorities, objectives and goalsBe primary contact for customer escalations and own these through to resolution and customer satisfactionEnsure content for AI consumption and ensuring AI accuracy in responses
Requirements
Minimum Requirements
Experience working in a Technical Customer Support environment with SaaS applicationsGood understanding of SaaS software principles Ability to communicate clearly and effectively with customers and internal teamsDemonstrate Customer focus and empathy
Our promise to you
We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.
What we value is at the CORE of how we succeed:
Collaboration: Working together to achieve our best Outcomes: Drive Success in every engagement Respect: A collective feeling of inclusion and belonging Excellence: Continuously raising the bar
Benefits
What's in it for you?
Private healthcare cover23 days annual leave3 company days Annual bonus opportunityWork From Home set-up allowanceOpportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much moreBuddy system for all new startersCollaborative working environmentExtensive training programs, classroom and online, through ‘Fenergo University'Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologiesDefined training and role tracking to allow you see and assess your own career development and progressActive sports and social club
At Fenergo, we're not just building software—we're transforming how the world's leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world's top financial institutions, we're on a mission to change the game.
We're more than a global leader in AI-powered client lifecycle management—we're reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.
But we don't stop there.
At Fenergo, we believe in a world where financial institutions aren't just compliant—they're confident. Where technology doesn't just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.
Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We're tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.
Join us, and be part of a team that's building smart solutions, solving real problems, and shaping the future—together.
Overview Of Role
To enhance our global support team, we are hiring a Customer Support SaaS Manager with strong, proven customer facing services experience in the IT market to support our customers. The role will build and expand upon our professional and quality support service to Fenergo customers and ensure customer satisfaction by meeting or exceeding internal Service Level Agreement targets and expectations. The successful candidate is expected to maintain a professional, courteous and customer service focused attitude always.
This role will apply a mix of technical leadership, analysis of production defects, incident, activity prioritisation, as well as interacting directly with Fenergo's customers, and help manage day to day priorities of local Customer Support team. The role will have a regional team reporting into them and will need to align processes to worldwide standard.
Due to the global nature of our business and Customer Support team, there may be a requirement for travel and for work to be completed outside of usual business hours as per our flexible working policies.
Main Responsibilities
Primary responsibility is to provide excellent direct customer support service to Fenergo's clients in APACManage the customer support interactions with all customers in regional and team that supports themSupport & maintenance of SaaS web applications Ensure support requests are managed and resolved within the agreed service level agreement (SLA)Ownership of critical or major incidents for Fenergo's EMEA RegionProvide regular updates to Stakeholder (internal and external) to ensure they kept fully informed Retain ownership of customer escalations through to resolution to ensure a high level of user satisfactionWorking with engineers and developers to ensure deadlines are metCreation and updating Knowledge BaseClose cooperation with other members of the technical teams, external suppliers, and the technical team on the client sideInteracting with other teams within FenergoProviding proactive analysis of customer issues to ensure feedback into customer and Fenergo technical teams to overcome customer paint pointsProviding proactive notification and management of customer issuesManage team of support analysts, their priorities, objectives and goalsBe primary contact for customer escalations and own these through to resolution and customer satisfactionEnsure content for AI consumption and ensuring AI accuracy in responses
Requirements
Minimum Requirements
Experience working in a Technical Customer Support environment with SaaS applicationsGood understanding of SaaS software principles Ability to communicate clearly and effectively with customers and internal teamsDemonstrate Customer focus and empathy
Our promise to you
We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.
What we value is at the CORE of how we succeed:
Collaboration: Working together to achieve our best Outcomes: Drive Success in every engagement Respect: A collective feeling of inclusion and belonging Excellence: Continuously raising the bar
Benefits
What's in it for you?
Private healthcare cover23 days annual leave3 company days Annual bonus opportunityWork From Home set-up allowanceOpportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much moreBuddy system for all new startersCollaborative working environmentExtensive training programs, classroom and online, through ‘Fenergo University'Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologiesDefined training and role tracking to allow you see and assess your own career development and progressActive sports and social club
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Agent (SaaS Helpdesk)
3004 Melbourne, Victoria
Fastmail
Posted today
Job Viewed
Job Description
Fastmail Is a Small Company Making a Big Difference
Fastmail has been the leading independent email service since 1999, headquartered in Melbourne, Australia, with a global customer base.
Our mission is to make email better. We make email better for our customers by providing the premium email service that people are proud to pay for. And we make email better for the world by leading standards, open source, and advocacy work.
We understand that these aims can only be achieved with a dedicated team passionate about serving our customers, improving our product, and driving the industry forward.
We're looking for a Customer Support Agent to join the Fastmail team in our Melbourne office. This full-time role is 37.5 hours per week, working 7:00 am to 3:00 pm Saturday through Wednesday, with Thursdays and Fridays off.
Our Culture and Values
At Fastmail, our guiding principles shape everything we do:
We are good internet citizens—we believe in open protocols, sharing technology, and fostering good relationships. We build the future—we are leaders in our industry, and build or improve standards and technology to further that. We seek understanding—we are curious and seek deep understanding of our systems. We value discussion—we reach agreement through constructive, iterative collaboration
About The Job
Fastmail customers choose us because they genuinely love email, value their privacy, and know they'll get world-class support when they need it. That's where you come in.
As a Customer Support Agent, you'll be joining our team of friendly experts behind every customer interaction. You'll spend your days crafting thoughtful responses that solve problems, answer questions, and make people feel genuinely heard! Whether you're troubleshooting a tricky IMAP configuration or helping someone understand our features, every response you write matters.
About You
Exceptional communicator: You excel at written communication (essential for our email-based support) and genuinely enjoy helping people. You adapt your style to connect with different customers and situations, and you know how to ask questions the right way to elicit the necessary information Tech-curious problem solver: You love digging into technical challenges, asking the right questions, and finding root causes. You're excited to learn about email systems, DNS, and other technologies that power our service Self-directed and organised: You notice patterns, make logical connections, and learn independently through reading technical documentation and internal updates sent via email. You know when to escalate complex issues Team player: You thrive in collaborative environments and contribute to open communication and shared problem-solving
Our application process
Send us your resume, cover letter, and completed answers to our selection criteria questions (included below)We will review your application—we will always email you with an update on your application, even if you aren't successful. If you don't see a message from us, check your spam folder. You may wish to whitelist *@*.workablemail.com now to ensure you don't miss a message from usIf we like what we see, you will be invited to an interview via ZoomIf this goes well, we will then like to meet you in person at our office in MelbourneWe may have another in-person interview before hopefully asking to complete reference and police checks.
Requirements
What we're looking for and need:
A Bachelor's degree in a relevant field OR 5+ years of customer support experience in similar rolesHands-on experience in providing customer support via emailOutstanding written communication skills—you must have professional-level proficiency, as most of your work requires writingA positive and engaging approach to all customer interactionsA genuine curiosity about technology—you get excited about learning how things workExperience with ticketing software (Zendesk is a plus!) and interest in email/calendar technologies
What are your responsibilities?
As a Customer Support Agent, you'll be responsible for:
Respond to incoming queries through various channels in a timely manner, with a strong focus on written communicationCommunicate with empathy and expertise, helping them solve problems while empowering self-service when possibleTroubleshoot and resolve technical issues, replicate and describe issues, and escalate as appropriateBecome familiar with and able to use support documentation and tools confidentlyWrite and maintain customer-facing help pages, internal documentation, and standard responses for our most common questionsHelp prevent spam, phishing, and abuse while applying privacy and security best practices to protect customer dataWork closely with our global team (US and India) through Slack, email, and daily huddles via Zoom—with occasional flexibility for time zone differencesStay current on product updates, trending issues, and evolving support best practicesPlus other tasks and duties as allocated to you
Salary
This role has a base salary of $74,360, plus weekend penalties (currently $11,514 annually), plus superannuation.
Benefits
What We Offer
At the heart of our success is our team and the culture we've built together:
A hybrid work style that values flexibility. We have a strong in-person culture and kindly request that you be present in the office on Mondays and Wednesdays. The rest of the week is up to you—work remotely or come in, whatever suits your rhythmA warm, welcoming team. We genuinely enjoy working together. Expect team lunches, friendly faces, and a kitchen full of snacks. We also plan low-key team activities to maintain strong connectionsSupport when you need it. Our Employee Assistance Program offers free, confidential support for mental health, well-being, and life's challengesA commitment to continuous learning and growth. We value individuals who are enthusiastic about learning and improving their skills, and we offer ongoing professional development opportunities to support our high-performing team
We welcome all applicants regardless of race, color, religion, age, pregnancy, gender identity or expression, disability, or sexual orientation. We cannot assist with a visa or sponsorship—you must already have the right to work in Australia.
Fastmail has been the leading independent email service since 1999, headquartered in Melbourne, Australia, with a global customer base.
Our mission is to make email better. We make email better for our customers by providing the premium email service that people are proud to pay for. And we make email better for the world by leading standards, open source, and advocacy work.
We understand that these aims can only be achieved with a dedicated team passionate about serving our customers, improving our product, and driving the industry forward.
We're looking for a Customer Support Agent to join the Fastmail team in our Melbourne office. This full-time role is 37.5 hours per week, working 7:00 am to 3:00 pm Saturday through Wednesday, with Thursdays and Fridays off.
Our Culture and Values
At Fastmail, our guiding principles shape everything we do:
We are good internet citizens—we believe in open protocols, sharing technology, and fostering good relationships. We build the future—we are leaders in our industry, and build or improve standards and technology to further that. We seek understanding—we are curious and seek deep understanding of our systems. We value discussion—we reach agreement through constructive, iterative collaboration
About The Job
Fastmail customers choose us because they genuinely love email, value their privacy, and know they'll get world-class support when they need it. That's where you come in.
As a Customer Support Agent, you'll be joining our team of friendly experts behind every customer interaction. You'll spend your days crafting thoughtful responses that solve problems, answer questions, and make people feel genuinely heard! Whether you're troubleshooting a tricky IMAP configuration or helping someone understand our features, every response you write matters.
About You
Exceptional communicator: You excel at written communication (essential for our email-based support) and genuinely enjoy helping people. You adapt your style to connect with different customers and situations, and you know how to ask questions the right way to elicit the necessary information Tech-curious problem solver: You love digging into technical challenges, asking the right questions, and finding root causes. You're excited to learn about email systems, DNS, and other technologies that power our service Self-directed and organised: You notice patterns, make logical connections, and learn independently through reading technical documentation and internal updates sent via email. You know when to escalate complex issues Team player: You thrive in collaborative environments and contribute to open communication and shared problem-solving
Our application process
Send us your resume, cover letter, and completed answers to our selection criteria questions (included below)We will review your application—we will always email you with an update on your application, even if you aren't successful. If you don't see a message from us, check your spam folder. You may wish to whitelist *@*.workablemail.com now to ensure you don't miss a message from usIf we like what we see, you will be invited to an interview via ZoomIf this goes well, we will then like to meet you in person at our office in MelbourneWe may have another in-person interview before hopefully asking to complete reference and police checks.
Requirements
What we're looking for and need:
A Bachelor's degree in a relevant field OR 5+ years of customer support experience in similar rolesHands-on experience in providing customer support via emailOutstanding written communication skills—you must have professional-level proficiency, as most of your work requires writingA positive and engaging approach to all customer interactionsA genuine curiosity about technology—you get excited about learning how things workExperience with ticketing software (Zendesk is a plus!) and interest in email/calendar technologies
What are your responsibilities?
As a Customer Support Agent, you'll be responsible for:
Respond to incoming queries through various channels in a timely manner, with a strong focus on written communicationCommunicate with empathy and expertise, helping them solve problems while empowering self-service when possibleTroubleshoot and resolve technical issues, replicate and describe issues, and escalate as appropriateBecome familiar with and able to use support documentation and tools confidentlyWrite and maintain customer-facing help pages, internal documentation, and standard responses for our most common questionsHelp prevent spam, phishing, and abuse while applying privacy and security best practices to protect customer dataWork closely with our global team (US and India) through Slack, email, and daily huddles via Zoom—with occasional flexibility for time zone differencesStay current on product updates, trending issues, and evolving support best practicesPlus other tasks and duties as allocated to you
Salary
This role has a base salary of $74,360, plus weekend penalties (currently $11,514 annually), plus superannuation.
Benefits
What We Offer
At the heart of our success is our team and the culture we've built together:
A hybrid work style that values flexibility. We have a strong in-person culture and kindly request that you be present in the office on Mondays and Wednesdays. The rest of the week is up to you—work remotely or come in, whatever suits your rhythmA warm, welcoming team. We genuinely enjoy working together. Expect team lunches, friendly faces, and a kitchen full of snacks. We also plan low-key team activities to maintain strong connectionsSupport when you need it. Our Employee Assistance Program offers free, confidential support for mental health, well-being, and life's challengesA commitment to continuous learning and growth. We value individuals who are enthusiastic about learning and improving their skills, and we offer ongoing professional development opportunities to support our high-performing team
We welcome all applicants regardless of race, color, religion, age, pregnancy, gender identity or expression, disability, or sexual orientation. We cannot assist with a visa or sponsorship—you must already have the right to work in Australia.
This advertiser has chosen not to accept applicants from your region.
8
Customer Technical Support Specialist
6000 Perth, Western Australia
Autoplay Automotive Australia
Posted today
Job Viewed
Job Description
AutoPlay is a software technology business and part of the growing Vela APX Group. We help automotive dealerships convert their hard-won Leads to buyers through better Lead management technology and customer handling processes. Currently we have an opportunity for a highly technical Customer Support superstar to join our team.
AutoPlay works with dealerships and dealer groups in the automotive space. Our core services include Listing data import, Lead management through our software; Sales Pipeline tool, email sales tools, analytics and automation with plans for much more in the future!
In this role you will deliver professional product support to our dealership and enterprise customers. You will work mostly via the telephone, online and video conference to provide technical support and ensure AutoPlay is working seamlessly for our customers businesses. Previous support or helpdesk experience is an advantage, but what you really need is the ability to troubleshoot, problem solve and above all, logically collect information to help diagnose and assist our development team. An analytical mindset to find solutions for customers and the communication skills to be able to clearly convey information to the wider team is critical to the role. The ability and discipline to remember and follow established processes will also be essential to your success in this role.
If you love working with people and solving technology challenges, in a fun, friendly and fast paced environment, we want to hear from you. You will bring your great customer focus and reliable team ethic to this role - we love self-starters who are motivated and bring their best to every situation. You will demonstrate that you are technically savvy and confident to prove it. You will need to be a fast learner and pick up new skills and knowledge within a fast-paced environment. If you are looking for an opportunity to be involved with variety and challenges in your day-to-day work, we want to hear from you.
Your responsibilities will include:
• Daily phone and web-based dealership support for our software products at highly technical level including ad hoc product guidance and training
• Troubleshooting reported issues with browser-based web applications on Desktop, Tablet and Smartphone
• Supporting our Customer Experience Team and other staff members with internal support where required to help them manage their customers
• Using our CRM and support ticketing system to update and accurately keep track of all customer support activities.
• Interaction with Development for escalation and QA issues
• Professional and high-quality interaction with clients - you have to genuinely love helping solve problems
• Onboarding new clients with AutoPlay services including Data Aggregation, Lead Management, Automation & more
To be successful you will:
• Demonstrate the capability to analyse issues and provide solutions.
• Prioritise and manage your workload effectively.
• Document and log activities and outcomes.
• Demonstrate the ability to self-organise and improve.
• Make reasonable but tough technical decisions.
• Ability to identify root cause of issues so that similar incident will not reoccur again.
• Be punctual (both start and end work time).
• Validate tasks after they are actioned on.
• Customer service experience in a technology setting will be an advantage.
• A professional manner and great work ethic.
• A passion for teamwork.
• Not afraid to pick up the phone or use online video meeting.
• Relevant tertiary or diploma level qualifications an advantage but not essential - we just want to know you can learn!
• Ability and eagerness to learn new complex IT tools and web-based systems.
• Fantastic organisational skills: you must be able to manage multiple tasks simultaneously Ability to approach problems logically, troubleshoot and collect information to help your problem solve.
• Strong written and verbal English and communication skills.
• Willing and able to demonstrate most of the requirements stated.
This advertiser has chosen not to accept applicants from your region.
9