84 Customer Support jobs in Australia

This is a Customer Support Specialist role with GovConnex based in Sydney, NSW, AU
== GovConnex ==

Role Seniority - graduate, junior

More about the Customer Support Specialist role at GovConnex

Role : Customer Support Specialist

Location : Sydney CBD (Hybrid - 3-4 days/week in office)

Job Type: Full time

Reporting to : Head of Customer Success

Who is GovConnex?

GovConnex is a fast-growing SaaS company designed for public policy and corporate affairs professionals, founded in 2019.

GovConnex’s mission is to be the world’s leading provider of government information and workflow tools, allowing organisations to manage political and regulatory risk more efficiently. Our growing customer base includes ASX100 and Fortune 500 companies, as well as leading industry associations, consultancies and NFPs.

What You’ll Do:

GovConnex is looking for a Customer Support Specialist Manager to join our team during a critical growth phase.

Reporting directly to the Head of Customer Success, you will provide empathetic and efficient frontline support to our customer base. Additionally, you will help to facilitate our Customer Renewals and Accounts Receiveable process.

• Be a platform expert: Develop an in-depth knowledge of the GovConnex platform including our customer use cases, data sources and tech stack

• Be an omni-channel presence : Resolve customer queries primarily over live chat & email - but don’t be afraid to pick up the phone when it counts

• Provide best in class support: Communicate and escalate clearly for timely and empathetic customer support

• Provide critical internal feedback: Articulate and amplify challenges and opportunities for customer value, process improvement and feature prioritisation

• Drive renewal and accounts receivable operations: Assist Customer Success Managers with the management and communication of customer renewals, and assistance with the accounts receivable process.

• Improve how we operate: Internal processes, automations, software - you’re empowered to bring and execute your ideas

What We’re Looking For :

You are an early-career or graduate talent, looking to learn by doing. Our Support Specialists gain exposure to Engineering, Customer Success and Finance - with opportunities to grow into technical, customer facing or operational pathways.

• 0 - 2+ years in Customer Service, Technical Support or similar

• Exceptional communication and collaboration skills, with the ability to manage expectations

• Self-starter with a bias for action, comfortable navigating fast-paced and ambiguous environments

• A creative and active problem solver, motivated by curiosity and the best way to do things

• An organised and detail-oriented way of working

• Familiarity with Australian political or government relations sectors (Desirable, but not required

At GovConnex, we value curiosity, ambition, and a commitment to learning. If you’re excited about this role but don’t meet every single requirement, we still encourage you to apply. We welcome people from all backgrounds who are eager to grow and contribute.

Why Join Us:

GovConnex is a rapidly growing SaaS business, We present a unique opportunity for the right candidate to learn, grow and make an outsized impact.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the GovConnex team will be there to support your growth.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role**
+ Logging calls and incidents on the IT Service Desk and maintaining details of software / hardware problems detected.
+ Providing initial triage technical support; answering support queries via phone or e-mail in a timely efficient manner.
+ You will be escalating to internal or external support resources and Subject Matter Experts when necessary.
+ You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or training.
+ You will perform initial triage of customer cases with documented solutions and/or workarounds.
**To be successful in this role you have**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Technical background and ability to learn and absorb technology quickly.
+ Prior experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment is highly desired.
+ The ability to communicate effectively with people at all levels.
+ The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
+ The ability to work as part of a team and on their own initiative.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**About Us**
At Cargill, we're challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a 'zero harm' safety culture.
With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It's an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at Purpose and Impact**
As a Customer Support Specialist, you will play a key role in driving commercial success by proactively engaging with grower and broker customers to identify commercial opportunities, generate leads, and support our grain purchasing activities. You will initiate outbound calls, build lasting customer relationships, and collaborate closely with our Territory Managers to grow market presence. In addition to your business development efforts, you will provide exceptional service by managing multi-channel inbound inquiries leveraging your strong communication and problem-solving skills to ensure high levels of customer satisfaction.
**Key Accountabilities**
+ Proactive Customer Engagement: Initiate outbound calls to grower customers to identify grain marketing opportunities, generate leads, support purchasing decisions and collect feedback.
+ Sales Support: Assist in executing grain purchases and facilitate smooth transactions between growers and acquirers.
+ Relationship Building: Develop and maintain strong, trust-based relationships with customers to encourage repeat business and long-term loyalty.
+ Inbound & Digital Support: Respond to inbound calls, emails, and portal inquiries with professionalism and efficiency, ensuring high levels of customer satisfaction.
+ Field Team Collaboration: Work closely with Territory Managers to coordinate customer outreach, share insights, and support regional sales strategies.
+ Customer Education: Guide users through our digital platform, helping them navigate listings, offers, and transactions.
+ Lead Generation: Identify and qualify new business opportunities through proactive outreach and customer conversations.
+ Issue Resolution: Troubleshoot and resolve customer issues promptly, escalating where necessary to ensure timely solutions.
+ Perform other duties as required
**Qualifications**
**Required**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum of two years of related work experience
+ Excellent Communication and presentation skills
+ Able to build and maintain strong relationships
+ Strong analytical, project management and problem-solving skills
+ Ability to work independently and as part of a team
+ Confident and articulate phone communications skills
**Preferred**
+ Broad knowledge of Australian grains industry and regional locations
+ Computer literate and Microsoft Office proficient
+ Knowledge of Sales Cloud CRM
+ Innovation mindset
**We Offer**
+ In return to your experience, we offer:
+ A competitive remuneration package including performance incentive plan
+ Autonomy and scope for career development
+ The opportunity to work with some of the most talented people in the industry and inspiring leaders
+ A supportive working culture and an inclusive team environment
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
**_Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality._**

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Xylem's focus is to be the leading global provider of efficient, innovative and sustainable water technologies. One of the best drivers of innovation is a diverse and inclusive environment. We listen, learn and adapt to local environments, working in partnership with our customers and communities to 'Solve Water'.
Our range of innovative Water Management solutions move, treat, analyse and monitor water creating a great opportunity for you to learn about pumps, treatment applications and all aspects of the Australian water industry.
The Customer Service team engages with our customers to understand and identify their specific needs, supporting them to get the right products to solve their water challenges.
In this role you will:
+ Assist with technical selections and product configuration
+ Build technical knowledge in targeted areas of expertise which enables rapid, accurate and high- quality response for Xylem customers.
+ Manage purchase orders from receipt through to delivery
+ Provide order status updates and follow up on any delays
+ Build relationships with our customers
Supported closely by our team and collaborating with other departments, you will have an interest in developing your product and technical knowledge to enable rapid responsiveness and customer satisfaction.
About you
+ Excellent interpersonal skills with the ability to successfully communicate with customers
+ A strong technical aptitude is highly desired
+ Willing to learn and grow with the business
+ Resourcefulness, creativity and a continuous improvement mindset
+ Strong collaboration skills, working as a team
+ Demonstrated problem-solving capability
+ Competency in using ERPs, CRM software and other applications
If you're ready to launch your sales career in the water industry **APPLY NOW!**
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

**Job Description Summary**
As a Customer Support Specialist at GE Healthcare Australia and New Zealand, you will be responsible for driving a first-class order management process, creating and managing service parts quotes to support sales growth and conversion, working directly with customers to answer queries and resolve issues, and building strong relationships with internal teams and external customers.
**Job Description**
**Essential Responsibilities (include but not limited to):**
+ **Order Processing** - Ensure customer orders are entered accurately and in accordance with customer requirements into the Oracle and Order Management system.
+ **Quote Management** - Create customer quotes, track their progress, and follow up to ensure timely closure.
+ **Customer Communication** - Answer customer questions from across New Zealand and Australia via phone and email.
+ **Cross-functional Collaboration** - Build strong working partnerships with Sales, Supply Chain, and Warehousing/Transportation teams.
+ **Returns & Credits** - Manage credits and returns efficiently and accurately.
+ **Quality Compliance** - Work in compliance with the documented quality system and report any anomalies.
+ **Proactive Engagement** - Follow up with customers to keep them informed of ongoing activities.
+ **Professional Conduct** - Act with professionalism, empathy, and integrity at all times.
+ **Adaptability** - Be flexible and positive in an evolving environment.
**About You**
You are a **Customer Service Representative with 2 years of experience** , known for thriving in fast-paced environments and delivering exceptional customer care. You're looking for an incredible career opportunity with a successful, growing, and global organization.
**Your Strengths Include:**
+ Proven experience in a similar commercial role.
+ High proficiency in MS Office (speed and accuracy are key!).
+ Excellent multitasking and communication skills.
+ Ability to work under pressure and autonomously with minimal supervision.
+ Dependable, reliable, responsible, and open to change.
+ High integrity and dedication to customer satisfaction.
**Highly Regarded Attributes:**
+ An empathetic approach to customer service.
+ Previous experience with Oracle Order Management.
+ Self-motivated with a proactive mindset.
+ Strong rapport-building skills across all levels of the organization.
+ Experience in triaging critical customer issues.
+ Calm and analytical problem-solving approach.
+ A positive team player contributing to a strong team culture.
**Additional Information**
**Relocation Assistance Provided:** No

This is a Customer Support (Superannuation) Specialist role with eToro based in Sydney, NSW, AU
== eToro ==

Role Seniority - mid level, junior

More about the Customer Support (Superannuation) Specialist role at eToro

Customer Support (Superannuation) Specialist

eToro is the trading and investing platform that empowers users to invest, share and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge. We have over 38 million registered users from 100 countries and our platform is available in 20 languages. We are a fast growing business with over 1,500 employees across 13 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

In 2024, eToro completed its acquisition of Australian investing app Spaceship, strengthening its presence in the Australian market and expanding into the superannuation and long term savings sector. 

We are constantly growing and are excited to share that we are looking for a Customer Service Representative to join our team!

What will you be doing?

For a business that enables people to invest in their future, trust is everything. This makes our Customer Support team absolutely crucial to the success of Spaceship and its customers.

You will be joining a small team focused on delivering excellent customer experience at Spaceship. Your primary focus will be providing exceptional support to our superannuation members, while also supporting customers across our other products including managed investments (Spaceship Voyager) and US Investing services.

Building trust requires not only a deep understanding of superannuation regulations and processes, but also the ability to empathise with a diverse range of customers – from sophisticated investors who appreciate Spaceship's investment strategy to complete investing newcomers navigating their first super account.

Beyond handling enquiries and solving problems, you'll play a key role in product development by connecting customer feedback with different areas of the business including Product, Marketing, Engineering, Risk & Compliance and Investments.

• 2+ years of hands-on experience in superannuation customer support or working directly with super fund operations

• 2-3 years total experience in B2C customer support, customer success, or similar customer-facing roles

• Experience with customer support systems such as CRMs and online chat platforms

• Strong understanding of superannuation regulations, contribution rules, and member processes

• RG146 accreditation is highly preferred (we can support the right candidate in obtaining this)

• Experience with life insurance and investments is advantageous

• Full working rights in Australia

You will thrive in this position if you are:

• Excited by our mission and hungry for a challenge

• Passionate about forward-thinking fintech products, particularly superannuation and investment platforms

• Empathetic, patient and able to understand complex problems from different viewpoints

• Able to demonstrate initiative and persistence in solving customer problems

• Constantly iterating to find the best solutions for our members

• An exceptional communicator who thrives in a collaborative environment

• Inquisitive with a strong aptitude for continuous learning

• Detail-oriented with strong compliance awareness

This role will be based in our Sydney office. Candidates must have full working rights in Australia.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the eToro team will be there to support your growth.

Title:
IT Customer support analyst
The Opportunity
Are you passionate about delivering excellent customer service while solving complex technical issues? We're seeking an IT Customer Support Analyst to join our Site Services team, where you'll provide critical desktop and site support across our offices and project sites.
In this role, you'll work under general direction to troubleshoot and resolve issues within Microsoft Windows 11 desktop environments. You'll respond to break/fix and service requests for PCs, laptops, printers, and workstations-ensuring timely resolution in line with service level objectives. You'll also play a hands-on role in office and project site setups, equipment lifecycle management, and process improvements, while supporting and collaborating with our network, voice, and server teams.
Responsibilities include:
+ Uses experience and problem-solving skills to develop and improve processes and provides reports as required. May provide guidance to less experienced team members.
+ Deep understanding of Windows 11 and Microsoft Office with demonstrated troubleshooting capabilities
+ Proven desktop, laptop and workstation hardware trouble shooting skills
+ General knowledge to perform high level network trouble shooting analysis, Cisco knowledge preferred
+ Working knowledge of Dell Client & Server hardware
+ Familiarity with IPT voice technologies
+ Working knowledge of Microsoft server technologies
+ Data migration experience between PC's
+ Ability to successfully troubleshoot printing issues
Who are you?
You're a motivated IT professional who takes pride in delivering reliable customer support and technical solutions. You work well independently, yet thrive as part of a team, bringing strong communication skills and a proactive approach to problem solving.
To be successful in this role, you'll bring:
+ An undergraduate degree in IT (or equivalent experience) and 2+ years of relevant industry experience
+ Motivation to deliver high-quality support each day, with a continuous improvement mindset
+ The ability to work independently within established guidelines and processes
+ Strong communication skills, both written and verbal, with the ability to engage effectively with a wide variety of users
+ Dependability, organisation, and accountability in your approach to work
+ Flexibility to support multiple office and project site locations when required
+ A deep understanding of Windows 10/11 and Microsoft Office 365 with advanced troubleshooting capabilities
+ Proven skills in desktop, laptop, and workstation hardware troubleshooting
+ Familiarity with COE software applications and demonstrated ability to support them effectively
+ Ability to obtain and maintain an Australian Government Security Clearance (Australian Citizenship is essential).
About us
KBR's Infrastructure Solutions business works with customers across the nation to plan, design and deliver smarter, safer and more sustainable infrastructure to meet the demands of the future for all Australians. We're a team of over 1200 who deliver engineering, science and technology solutions across the water, transport, energy, sustainability, resources and defence sectors.
Please click the link below to learn more about Infrastructure Solutions Australia and the markets that we operate in.
Contents - Who we are ( perks
+ Industry leading salaries, reviewed annually
+ The opportunity to accrue an additional 8 hours of time off every 4 weeks
+ Salary packaging and Novated leases
+ Salary continuance (Income protection)
+ Paid Professional Membership Fees
+ Life/Health insurance discounts
+ Flexible work arrangements (start/finish times, WFH, Flex time)
+ End of trip facilities
+ Employee Stock Purchase Plans
+ Paid parental leave
+ Personal Career development plans
+ Growth and promotion opportunities
Our people are the heart of everything we do. We are dedicated to creating work environments in which every member of our team of teams feels safe, supported, respected, trusted and valued, and where each person is given opportunities to belong, connect and grow.
#LI-DNP #LI-DNI #S-DNI

Description
At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes, by designing our own hardware, enabling it with powerful software, and tying it all together in the cloud.
We are seeking a Sr. Network Support Specialist to provide exceptional customer support (via phone, email, and chat) on wireless networks enabled by eero devices. You should be comfortable working in a technical support environment, curious to learn about eero support processes and tools, committed to doing the best for your team, and intrinsically driven to help customers.
Knowledge of computer networking, along with WiFi and telecommunications, is advantageous but not essential. We provide comprehensive training on all technical aspects of the role, including WiFi fundamentals, networking concepts, and eero-specific tools. This role will be working out of our office in Sydney, Australia providing an opportunity to work with an amazing team of intelligent, motivated, and supportive colleagues and be part of a growing global company that offers a range of career opportunities.
Key job responsibilities
As a Sr. Network Support Specialist, you will:
- Provide advanced technical support to customers and Tier 1 colleagues via phone, email, or chat
- Configure network devices, including routers, switches, firewalls, and wireless access points
- Troubleshoot complex network issues, such as routing, switching, and firewall problems - alongside the devices connecting to them
- Thoroughly document all support interactions and their resolutions
- Identify and escalate complex issues to higher tier support teams
- Provide guidance, mentoring, and on-the-job training to help junior team members continuously learn and improve
A day in the life
As a Sr. Network Support Specialist, you will take part in the day to day delivery of support provided to eero customers across the globe. You'll serve as the escalation point of contact for customers and Tier 1 Network Support Specialists, seeking resolutions for technical and account related inquiries that require more in-depth problem-solving and may be time-sensitive. You will work directly with CS Engineering teams when issues are large, critical, or complex.
Basic Qualifications
- Minimum of 2 years customer facing support experience with a minimum of 12 months in a technical support capacity
- Experience Delivering courteous and efficient support to both external customers and internal colleagues
- Ability to identify and troubleshoot technical issues efficiently and logically
- Ability to Leverage data and analytics to solve problems effectively
- Ability to effectively tailor your communication style and content of technical information, both verbally and in writing, to the needs and understanding level of your audience
- Willingness for continuous learning that includes networking certifications during provided company time (e.g., CompTIA Network +)
Preferred Qualifications
- Understanding of TCP/IP protocol suite and network infrastructure components (routers, switches), network operations (manage switching, VLANs, ACLs, Management access etc.), and troubleshooting methodologies using the OSI Model.
- Certified Wireless Network Administrator (CWNA) certification (training provided)
- Cisco Certified Network Associate (CCNA) (training provided)
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

At Trade View we combine systematic trading with the latest advances in AI, giving traders tools to build, test and manage smarter strategies. We’re looking for someone who thrives in a fast-paced environment and wants to play a key role in client success.

The Role

You’ll be the first point of contact for our clients — resolving support issues, guiding them on our platform, and helping them get the most out of their trading journey. This role is hands-on and proactive, with a strong focus on building relationships, solving problems, and identifying opportunities to add value.

What You’ll Do Support and guide clients using Trade View X.Resolve tickets and client queries quickly and professionally.Keep clients engaged with regular calls and check-ins.Maintain detailed CRM notes and follow-ups.Identify opportunities to upsell and refer to the sales team.Contribute to content and community (videos, profiles, events).RequirementsWhat We’re Looking ForCalm, patient and professional approach. Excellent communication skills.Proactive, adaptable and commercially aware.Self-motivated with high execution standards.Previous customer service experience is valued — training provided.BenefitsWhy Trade View?

You’ll join a team at the forefront of trading and AI, working directly with clients while learning in one of the most exciting industries. If you’re serious about client success and hungry to grow, we want to hear from you.