280 Human Resources jobs in Australia

This is a Customer Service Representative - Drive role with Nine based in McMahons Point, NSW, AU
== Nine ==

Role Seniority - graduate, junior

More about the Customer Service Representative - Drive role at Nine

Customer Service Representative

52 Victoria St, McMahons Point NSW 2060, Australia

Full-time

Company Description

Drive is Nine’s brand appealing to the automotive enthusiast. Working with our industry leaders you will help us achieve our vision, to shape the future of automotive in Australia by providing authoritative reviews, detailed comparisons, and innovative commerce solutions.

2025 is an exciting year to be part of the Drive Marketplace team. Drive Marketplace is on a sharp growth trajectory with a vision to become Australia’s No.2 Automotive Marketplace in Australia.  

The expanding Drive Marketplace team has an ambitious, forward-thinking and highly collaborative culture, with a shared passion for the automotive industry. As the on-the-ground human faces of the Drive brand within the National Drive Dealer Network, genuine partnerships and a healthy dose of hard work and fun sit at the core of the team’s success to date.

Job Description

This exciting new position is crucial for enhancing customer and dealer experiences within our rapidly expanding Drive Marketplace, helping Australians discover the joy of finding and buying their next car. You'll be instrumental in ensuring timely interactions and proactively supporting dealers to meet their sales goals.

Day to day you will:

• Boost customer satisfaction and dealer retention by maintaining a high NPS score through exceptional service and follow-up.

• Deliver prompt first responses and effectively qualify leads, ensuring timely allocation to Drive dealer partners and managing follow-up surveys.

• Ensure data accuracy in all customer interactions and prepare timely dealer performance reports.

• Efficiently resolve issues by identifying and escalating problems, aiming to reduce repeat customer contacts.

• Stay informed on Drive Marketplace platform changes, product updates, and market trends to provide expert guidance to consumers and dealers.

Qualifications

What you'll bring:

• 1-2 years of customer service/success experience, ideally in digital advertising, e-commerce, or automotive.

• Strong communication skills with a customer-first approach.

• Proficiency in CRM platforms like Salesforce.

• A knack for data analysis to support client goals.

• Excellent organisational skills and the ability to multitask effectively.

• Comfort working independently and collaboratively with various teams.

Additional information

Nine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands. 

Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones.

Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We’re evolving and we need people like you to bring new ideas, innovate and make your mark.

How we work

At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team. 

More info at Nine Careers.

Our Commitment to Diversity and Inclusion:

We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Nine team will be there to support your growth.

This is a Client Service Manager role with Loan Market Group based in Richmond, VIC, AU
== Loan Market Group ==

Role Seniority - junior, mid level

More about the Client Service Manager role at Loan Market Group

Client Service Manager

Loan Market

3.727 reviews·View all jobs

Richmond, Melbourne VIC (Hybrid)

Client Services (Banking & Financial Services)

Full time

$75,000 – $85,000 + super per year

Posted 6h ago

About Us

At Loan Market, we’re passionate about helping clients achieve their financial goals through expert advice and personalised service. As one of Australia’s largest and most recognised broker groups, we combine the strength of a trusted national brand with the care and commitment of a local business.

Our culture is collaborative, supportive, and focused on achieving outstanding results – while ensuring a strong work-life balance.

About the Role

We’re seeking an experienced Client Service Manager with solid credit knowledge and end-to-end loan processing expertise.

This is a hands-on role for someone who has worked in a mortgage brokerage and can confidently manage the full lending process – from credit proposals and serviceability assessments to lodgement in AOL and settlement.

You’ll be an essential part of a high-performing, close-knit team where your ability to work independently and deliver exceptional client outcomes will be highly valued.

Key Responsibilities

• Client Support: Coordinate and confirm client appointments, conduct discovery calls, manage broker diaries, and follow up on documentation before and after meetings.

• Deal Support: Assist with pricing and valuations, prepare files for credit, manage fixed rate tasks, oversee settlement and approval processes, and keep CRM records up to date.

• Client Care & Retention: Conduct regular rate review calls, arrange client review appointments, and support client gifting and referral programs.

• Office & Admin Management: Oversee office supplies and upkeep, manage business expenses, coordinate meetings, and help celebrate team milestones.

• Executive Support: Manage the Director’s emails and calls, maintain filing systems, and ensure compliance through monthly file audits.

About You

• Minimum 2 years’ experience in a similar role within a mortgage brokerage (loan processing, settlements, client services, credit management)

• Strong knowledge of credit policy, serviceability, and AOL lodgements

• Confident working independently and managing your own pipeline

• High attention to detail and strong communication skills

• Proficient in MyCRM (or similar broker platforms), Microsoft Office, and G Suite

• Proactive, solutions-focused, and a genuine team player

Ready to join a business that truly values your experience?

Click Apply Now – we’d love to connect with you.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Loan Market Group team will be there to support your growth.

This is a ANZ Background Check Specialist role with Uber based in Sydney, NSW, AU
== Uber ==

Role Seniority - junior, graduate

More about the ANZ Background Check Specialist role at Uber

About the Team

Community Operations is the heart and soul of our #buildwithheart approach at Uber. It deals with Uber’s matters between our customers, earners and partners at the enormous scale in which we operate. It is essentially the workhorse that helps operationalise every new and existing product and idea that Uber creates - it truly is an organisation that touches every part of the Uber business!

About the Role

As an ANZ Background Check Specialist , you will play a critical role in safeguarding Uber’s platform and ensuring compliance with legal and regulatory standards. You will be responsible for reviewing and adjudicating Background Checks (BGCs) for earners, with a focus on processing cases involving criminal record documentation. Using an internal decision matrix, you will determine eligibility outcomes while balancing regulatory obligations, privacy requirements, and business needs.

Your Impact in the Role:

• Review and adjudicate BGCs for offenses, applying Uber’s decision matrix consistently and fairly.

• Process criminal record documentation and determine eligibility outcomes for earners 

• Partner closely with Legal, Ops, and Identity teams to ensure decisions are robust, compliant, and defensible.

• Maintain a high level of accuracy and consistency in decision making, recognising the sensitivity of cases impacting both safety and compliance.

• Identify trends, recurring offences, and process bottlenecks, and provide insights that help refine our decision matrix and operational workflows.

• Support continuous improvement initiatives, ensuring Uber meets its regulatory obligations while delivering a seamless experience for earners.
  

The Experience You’ll Bring:

• Strong attention to detail - accuracy is essential when reviewing sensitive criminal record information.

• Strong problem-solving skills - ability to assess complex cases and apply policies consistently.

• Excellent comprehension skills - (active listening and reading) to understand case context and nuances in documentation.

• Excellent written and verbal communication skills - to document decisions clearly and collaborate with stakeholders.

• Ability to work independently and exercise sound judgment - while also thriving as part of a tight-knit, high-trust team.

• Stakeholder management skills - with the ability to build credibility and influence across multiple teams.

• Organised and self-driven - with the capacity to manage a high workload and competing priorities.

• Executional rigor - commitment to accuracy, process compliance, and defensible decision making.
  

Preferred but not essential:

• Experience in compliance, risk, background checks, legal operations, or safety-related roles.

• Familiarity with Uber tools and processes.

• Data analysis skills to help identify trends and insights.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Uber team will be there to support your growth.

This is a Talent Acquisition Recruiter role with Qantas based in Sydney, NSW, AU
== Qantas ==

Role Seniority - junior

More about the Talent Acquisition Recruiter role at Qantas

Talent Acquisition Recruiter   

• Great opportunity to build and expand on your Talent Acquisition experience in a fast-paced, diverse and dynamic industry  

• Challenge yourself to continuously improve and deliver an exceptional candidate experience  

• Permanent opportunities available managing Talent Acquisition services for Cabin Crew, Campaigns and Customer Service roles across the Qantas Group  

We’re growing and evolving our Talent Acquisition (TA) team - and we’re looking for curious, driven individuals to help us shape the future of recruitment at Qantas Group. 

 As a Talent Acquisition Recruiter, you’ll play a hands-on role in hiring for some of the most customer-facing and iconic parts of our business - Cabin Crew, Customer Service, and Campaigns. You’ll learn how to run job briefs, write engaging job ads, and use smart sourcing techniques to find great talent.  

 You’ll also help shortlist candidates and support hiring managers through the recruitment process. You’ll be part of a welcoming and collaborative team that’s passionate about helping each other grow. Whether it’s sharing knowledge, offering support, or celebrating wins, we work together to make sure everyone feels empowered and set up for success. 

This is a great opportunity if you’re early in your career - maybe you’ve just finished uni, or you’ve had a couple of years’ experience in recruitment or HR and want to take the next step. You’ll build real-world skills, gain exposure to high-impact roles, and be supported every step of the way. 

What You’ll Gain  

• Real experience in high-volume, fast-paced recruitment across Cabin Crew, Campaigns and Customer portfolios 

• A supportive team environment where learning and growth are part of the culture 

• Opportunities to contribute ideas, improve processes, and make an impact 

• A clear pathway to grow your career in Talent Acquisition and Human Resources  

 What We’re Looking For  

• Around 2+ years’ experience in recruitment or HR (internships, part-time roles, or agency experience all count!) 

• Strong organisation and time management skills 

• A proactive mindset - you’re curious, adaptable, and keen to learn 

• Great communication skills and confidence working with different people 

• Comfortable using tech and juggling multiple tasks 

 We firmly believe that the sky is the limit. It’s not uncommon to hear stories from our people who have achieved great things and gone on to experience roles across many different parts of our business. Demonstrate the right skill and attitude and we’ll place an incredible amount of trust in you to move on to bigger and better things. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Qantas team will be there to support your growth.

This is a Junior Recruiter - Executive Search role with Hays Recruitment based in Sydney, NSW, AU
== Hays Recruitment ==

Role Seniority - junior

More about the Junior Recruiter - Executive Search role at Hays Recruitment

Junior Recruiter - Executive Search - Sydney

Kickstart your career in executive recruitment

20th August, 2025

Your new company
  
At Hays, we believe in being long-term partners with our people, as well as our customers. Together, we will work for your tomorrow, and the possibilities are endless. With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions.
  
You will be part of the Hays Executive team which is a Global Executive Search Practice that addresses the need for inspirational leadership in specific industries and Executive Appointments. Our consultative approach and ability to assess unique requirements and demands for high performing talent globally has earned us a reputation for discreet and sound judgement in executive search appointments, as well as getting results for the people who place their careers in our hands.
Hays Executive partners with clients across a range of industries, from global companies to medium-sized businesses, entrepreneurial start-ups, private companies, public sector and not for profit organisations.
  
Your new role
  
Are you a recent graduate looking to kickstart your career in recruitment and talent management? Join a high-performing team and learn from one of our most experienced Senior Business Directors.
  
As a Junior Recruiter at Hays, you’ll help identify top talent for executive roles by using smart search strategies, engaging with professionals, and building strong relationships. You’ll work with a well-established database and referral network, giving you access to some of the best candidates in the market. This is a full time permanent role based in our Sydney CBD office.
  

• Sourcing and connecting with professionals across various industries

• Building relationships and trust with candidates

• Supporting recruitment projects and learning best practices

• Using tools like LinkedIn and our internal systems to find great talent

  
What you'll need to succeed
  

• A genuine interest in recruitment, talent management, or account management

• Strong communication skills and confidence engaging with people

• A proactive mindset and willingness to learn

• Ability to manage tasks and build relationships

  
What you'll get in return

This is a fantastic opportunity to shape your career where we will set you up to thrive. Our business growth mindset means a variety of clear career pathways are available to you. Go further in your career than you believed possible with the support of our expert managers. Here you get out what you put in, and your energy and dedication is always met by reward and celebration.

• Investment into your career with in-depth, industry leading training and development

• Cutting-edge tools and technology to enable you to make an extraordinary impact

• Flexible working arrangements to allow you to work how and where suits you best

• Generous leave entitlements to take advantage of parental leave, volunteering days, lifestyle and flex leave

• Celebrate success: Your success is our success, and we reward strong performance as a cornerstone of life at Hays

• Thrive in a workplace where diversity is celebrated, and everyone feels welcome

• Wellbeing rewards: Benefit from health, leisure and lifestyle partnership discounts

• Employee Resource Groups and Working Groups for you to connect and collaborate with like-minded colleagues

• Global career opportunities - make your mark locally or explore international opportunities with Hays

  
What you need to do now

Apply now - If you’re thinking of a new tomorrow for your career, let’s work together to create it.
  
At Hays, we value diversity and inclusion and are passionate about placing people in roles where they can flourish and succeed. By joining Hays you’ll be part of an inclusive culture that celebrates diversity, recognising every individual for their unique differences. People from all culturally diverse backgrounds including Aboriginal & Torres Strait Islander Peoples are encouraged to apply and additional language skills will be highly regarded

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Hays Recruitment team will be there to support your growth.

This is a Talent Acquisition Advisor role with Glitch Productions based in Parramatta, NSW, AU
== Glitch Productions ==

Role Seniority - mid level

More about the Talent Acquisition Advisor role at Glitch Productions

Talent Acquisition Advisor – Glitch Productions

About us: Glitch Productions is an independent animation studio based in Australia making original, long form animated shows distributed on Youtube. Our channel has over 14 million subscribers, tens of millions of views per episode and is still growing strong. Our studio is filled with incredibly talented and passionate artists that are determined to change the way animation is produced and treated in the industry. Our biggest IP; Digital Circus, has amassed over 350 million views on the pilot alone and we have a lot more still to come.

Role Information:  

Our people are the heart of what we do, and we’re looking for someone who can help us grow, nurture, and celebrate our team while keeping our leaders supported and our culture thriving.

This isn’t your typical TA role — it’s a chance to bring your creativity to the forefront. You’ll be the go-to person supporting our HR Manager across recruitment, employer branding, and employee experience. One Talent Partner, and one part Culture Champion — you’ll play a key role in shaping how we attract, support, and retain incredible people at Glitch.

We want someone who’s ready to unleash bold ideas, experiment with new ways of showcasing our culture, and bring fresh market insights to how we grow our team. With the HR Manager’s support, you’ll get to own and shape our employer branding strategy, champion the employee experience end-to-end, and help uplift our leaders’ capability to spot dense talent, nurture high performers, and support future stars.

This is a role for someone who thrives on freedom, thrives on creativity, and thrives on impact. You’ll have the opportunity to make our employer brand stand out, showcase our unique employee value proposition to the world, and design experiences that grow the talent that fuels our studio.

Your duties will include:

HR Support

• Assist with preparation of HR-related reports, presentations, and documentation.

• Run hiring capability workshops and coaching initiatives for hiring managers, helping them spot, nurture, and support top talent.

Talent Recruitment

• Partner with hiring managers to source, attract, and hire top talent across creative, technical, and operational roles.

• Manage the end-to-end recruitment process, from briefing through to offer stage.

• Build and maintain a proactive pipeline of talent in the animation, creative, and digital/tech industries.

Employer Branding

• Collaborate with the HR Manager and Marketing team to shape and execute our employer branding strategy.

• Bring creativity and fresh ideas to showcase Glitch’s culture and employee value proposition through social media, careers pages, and events.

• Help position Glitch as an employer of choice in the entertainment and creative industries, making our brand more competitive in market.

Employee Experience

• Assist in designing and delivering employee engagement programs, recognition initiatives, and internal events.

• Gather feedback and champion initiatives to enhance the day-to-day experience of working at Glitch.

• Be a cultural ambassador, ensuring our values are lived and celebrated.

A successful candidate will have:

• Experience in a blended role across HR or Recruitment, ideally within creative, media, or entertainment industries.

• Strong organisational and multitasking skills, with the ability to switch gears quickly.

• A natural communicator who builds rapport easily and represents the company with warmth and professionalism.

• Passion for talent, culture, and the employee experience — someone who genuinely cares about people.

• Proactive, resourceful, and adaptable — happy to roll up your sleeves and make things happen.

• Creativity and market awareness, with the ability to spot opportunities to strengthen employer branding and elevate leadership capability.

Bonus Skills:

• An understanding or experience with the arts, animation, gaming, and/or ‘internet nerd’ culture.

• Positive, go-getter attitude with a passion for making things.

What we offer:

• A competitive starting salary with reviews every 6 months.

• A flexible work arrangement and schedule, with options for work from home and flexi-hours.

• A casual and fun office environment where individual input is valued.

• Regular work functions, breakfasts/luncher and free entry to conventions and events.

• Close to public transport in the heart of Parramatta CBD.

• Paid for gym memberships.

• Opportunity to make a real impact on the way we grow and shape our team.

• A diverse team that values independent input and career development.

Our values

Glitch Productions has an art-first mindset. Regardless of which team we’re in, every single team member’s core mission is to create the best art possible, and delight our audience that has given us so much. We achieve this mission through our values:

Passion: First and foremost, every team member has a passion for the work we do and why we do it. It’s what allows us to contribute our creative energy, pitch new concepts, and give everything we make a personal touch that resonates with our fans.

Innovation: From cobbling together sets in a living room, to inventing new pipelines using breakthrough technology, we have always had a focus on innovation and new ideas. We always try to push the boundaries of our industry and keep things fresh and exciting for both the team and our audience.

Teamwork: Animation takes a big team of incredibly talented people and everyone is always ready to pitch in and lend a hand. We believe that our diversity and range of skills are what allows us to create works none of us could do on our own.

Integrity: Our integrity is the heart of our core mission. It’s what allows us to do right for our projects and for each other. 

At Glitch Productions, we’re passionate about fostering a diverse and inclusive workplace that reflects our values as a creative studio.

We hire based on skills, passion and potential, and celebrate the diverse perspectives that make our team stronger. We welcome people of all races, genders, sexual orientations, gender identities, ages, educational backgrounds, abilities, and experiences.

Simply put, if you’re a good person and share our passion for animation, we want to hear from you!

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Glitch Productions team will be there to support your growth.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
**Job Description**
**Introduction:**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer!
**About the Role**
As an Engineer II, Field Service, you will play a crucial role in delivering outstanding service to our clients in NSW/ACT and across ANZ as needed. You will work with technically innovative instruments to provide service, technical expertise and support. The position will also help resolve customer critical issues and provide customer feedback to our global and local teams while developing your professional skills at the same time.
**Key Responsibilities**
+ Perform professional on-site Installation and Commissioning of Thermo Fisher Scientific equipment and support other instrumentation as the need arises
+ Train your customers in the accurate and safe operation of the equipment
+ Visit Customer sites for regular Maintenance Services such as Planned Maintenance, Repairs and proactively resolve difficult Breakdowns.
+ Ensure that all documentation related to in-house and on-site support activity is completed accurately and submitted on a timely basis. This includes maintenance of electronic files, PM reports, Qualification reports and Service Reports.
+ Interpret customers' needs and take ownership for problem resolution
+ Partner with local, regional and global specialist teams, use digital tools to provide remote resolution and improve the customer experience
+ Proactively resolve difficult repairs by using the Service Escalation process and liaising with APJ and Global Service Specialists.
+ Be a strong and efficient communicator with customers, our support teams and commercial teams
+ Travel throughout a designated service region on short notice to support Thermo Fisher's products
+ Support customers in an on-call and after-hours capacity according to the Thermo Fisher policy and be remunerated accordingly
+ Accurately maintain parts inventory, test equipment, tools, and technical data
+ Ensure that critical metrics are met and achieve Customer Satisfaction objectives
+ Interacts with customers to offer and close the sale of service contracts and other service products.
+ Discuss Life Sciences Service Products with customers and provide leads to Australasia Service Sales Rep as they arise.
**Qualifications**
+ Bachelor's degree with science or engineering major, or equivalent experience plus strong technical/scientific competence.
+ Requires a minimum of 2 years of relevant instrument experience in field service engineering, experience working with Life Science equipment is desirable
+ Proven IT skills, networking understanding and Linux proficiency
+ Candidate must possess excellent people skills to represent the company in a professional manner.
+ Exceptional communication skills as well as analytical and planning skills.
+ Ability to work independently, manage time/priorities, and maintain composure under high levels of demand is vital
+ Ability to adapt and thrive through organizational change and uncertainty.
+ Embodies company 4i values of integrity, intensity, innovation, and involvement.
+ Local daily work requires travel to customer site. Also able to travel up to 25% of the time for interstate and international travel.
Why Join Us?
+ Join a motivated, distributed team committed to making an impact.
+ Collaborate with colleagues who value diverse experiences and perspectives.
+ Access to continuous learning and development opportunities.
+ A competitive salary and performance related bonus structure.
Career development opportunities in a leading global organization
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Your role as Customer Service Representative supports the delivery of outstanding instrument service and support to our customers. You will be the key point of contact for customers requiring repair of an instrument for a defined business unit (Analytical Instruments, Laboratory Equipment, Environmental & Industrials Processes or Life Science/Genetic Sciences/Clinical). You will collaborate closely with the Field Service Engineers to ensure timely scheduling, completion of jobs and billing, being responsible for the process from beginning to completion. You will ensure service jobs are effectively and efficiently handled by meeting all measures critical in delivering a great customer experience.
The environment is dynamic, fast paced and supportive, with a culture of process improvement, collaboration and success.
**What You'll Do:**
+ Act as the primary interface between the customer and the Service team. Responsible for answering customer enquiries via telephone & Salesforce. Achieving the metrics on average speed of response and first call resolution.
+ Dispatch Service Orders to engineers, scheduling and confirming bookings.
+ Liaise between customer and engineer keeping both informed of any changes to job bookings.
+ Ensure service levels for customers are achieved, proactively calling out when there is a risk of non-compliance.
+ Daily invoicing to ensure job closure and revenue raising.
+ Investigating and completing credits for disputed invoices.
+ Completes general administrative tasks to support the service team.
+ General equipment packing responsibilities from time to time
+ Meets and exceeds quality and performance metrics as outlined.
+ Adheres to schedule, including regular, reliable and punctual attendance at work.
**Keys to Success:**
**Education**
+ 2+ years of Customer Service or Call Centre experience preferred
+ Bachelor's degree, science, engineering, technical field or business management preferred
**Experience**
+ Proficiency with Microsoft products, CRM (ideally SFDC) and ERPs
+ Ability to work within a team environment with minimal supervision
+ Demonstrate judgment, tact and subtlety in dealing with internal and external customers.
+ Need to have the ability to prioritize and solve problems and to multi-task under time pressure.
+ Take responsibility and act as an owner.
+ Customer Focused demeanour and Excellent rapport building are needed
**Knowledge, Skills, Abilities**
+ Customer Focused - Builds strong customer relationships and delivers customer centric solutions
+ Communicates effectively - Develops and delivers multi-mode communication that conveys a clear understanding to the desired audience
+ Situational adaptability - Adapting approach and demeanour in real time to match the shifting demands of different situations
+ Action Orientated - Taking on new opportunities and touch challenges with priority, high energy and enthusiasm
+ Resourcefulness - Securing and deploying resources effectively and efficiently
+ Balances partners - Anticipates and balancing the needs of multiple partners
+ Collaborates - Establishing relationships and rapport to meet shared objectives
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Diagnose and Repair Automatic Teller Machines (ATMs), Networking equipment as well as other NCR Atleos products
Parts management and organisation
Continuous training online and in face-to-face classrooms
Work autonomously in the field and office to resolve customer issues raised
May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 20kg.); bending/squatting, walking/standing or sitting for prolonged periods
Some interstate travel may be required
**Qualifications**
+ Must have PC hardware and software repair experience
+ Preferred Experience and Qualifications
+ Electro-mechanical device repair and aptitude an advantage
+ Previous experience with ATM and SelfServe Checkout repairs is a strong advantag
+ Network experience is an advantage
**To be successful for this role, you must have:a**
+ Passion for new technology
+ Willing to travel and complete service calls as required
+ Able to work autonomously, professionally and be an excellent communicator
+ Valid Driver's license
+ Strong Customer service skills
+ A minimum 2 years' experience with electromechanical equipment
+ High attention to detail
+ PR or Citizenship
**What we offer:**
+ Competitive salary package
+ Non-standard shift Allowance: Sunday-Thursday or Tuesday-Saturday, morning and/or afternoon/evening shift patterns
+ Ongoing training
+ Tool of trade vehicle
+ Tools/Phone/Laptop
+ Permanent position "
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.