247 Human Resources jobs in Australia

Apprentice Service Technician

Brisbane, Queensland The Toro Company

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Job Description

An opportunity exists for a dedicated and motivated people to become a qualified Service Technician, and join our Equipment team at Banyo, QLD.
Successful applicants to Toro Australia's Apprenticeship program will gain a trade qualification - Certificate III in Mobile Plant Technology - Diesel Mechanic and gain a wide variety of experience on precision turf equipment and other Ag-based products.
You will be joining a team of experienced OEM technicians, learning both in the workshop and out in the field. You will have the opportunity to fast track your learning through product-specific training and system based technical training.
The program will ensure all participants are equipped with the skills they need to forge a strong career as technicians within the Turf industry and beyond and completing their trade qualification.
Responsibilities
Reporting directly to the Service Manager, the Apprentice Technician is responsible for working in conjunction with senior technicians servicing, testing and repairing a nominated range of products ensuring the equipment conforms with company operating specifications and customer requirements.
Skills
+ Strong aptitude for learning.
+ Ability to interact with customers and colleagues.
+ Good communication skills.
+ Completed Year 10 Education, or higher-grade completion of schooling.
+ A valid Australian Motor Vehicle License.
Company CultureAround the world, Toro employees are joined in a mutual commitment that extends beyond servicing customers. It's a commitment to one another's growth and well-being, a pledge to work towards success together. It is Toro's guide astogether we strive to reach our greatest potential, both individually and collectively.
The successful candidate will embody this team spirit and be enthusiastically engaged in the Service Center's national success.
To applyShould you wish to join a market leading company with strong 'People Values' and believe you have the necessary skills to succeed please apply to the Human Resources department via our careers page toro.com.au/jobs-at-toro.
Only shortlisted candidates will be contacted.
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Technical Service Specialist II

Sunshine West, Victoria AGCO Corporation

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Technical Service Specialist II
Date: Oct 5, 2025
Req ID:
Location:
Sunshine West, VIC, AU
Workplace Type: Onsite
Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges at AGCO we are proud to be working towards a solution, come and join us as our new Supervisor, Technical Service and make your contribution.
This position will be considered either Onsite or Hybrid.
**Job Summary:**
The Technical Service Specialist is responsible for the dissemination of accurate and prompt service direction to AGCO field service inquiries via telephone, and the web for assigned AGCO products. Responsibilities include trouble-shooting and diagnostics for all technical issues and then communication in the forms of tele-service, web communication, service publications, dealer service training (supplemental assistance only), and warranty claim review (supplemental assistance only). The Specialist is expected to be a recognized service expert on their assigned product(s). In special circumstances, the Specialist may also support local manufacturing site activities (product line audits, end of line quality audits, aid in solving issues with product in the manufacturing environment). The Employee will be responsible to authoring technical documentation and to monitor the execution of the campaign in the regions.
**Your Impact will include, but not limited to the following**
+ Supervise the CS Escalation process and Full Harvesting portfolio of the region ensuring Issues are addressed quickly and solution develop/ communicate appropriately into the region.
+ Inquiries / communications: Responsible for processing inquiries related to product failure diagnostics, performance, reliability, product features, service administration, product training, and warranty. Structure responses in Salesforce consistent with defined standards governing case content, quality and structure; with sensitivity to cost of machine repairs to AGCO warranty, dealer, and customers. Responses will be tailored to include complete information as they are also available for future reference by other Specialists.
+ Problem investigation: Use existing tools ( Knowledge, Technical Publications, PPR tools, Engineering tools, etc.) to research technical solutions when said solutions are known. Otherwise, work with Team Leader and/or Product Performance, Engineerign other dept. on issues where technical solution is not known.
+ Technical Services and Support Improvements: Assist Product Performance Specialist and Product Performance Manager to identify product issues while maintaining or improving product performance, reliability, quality and customer satisfaction. This may involve drafting and developing PPR items and aiding in analysis.
+ Continuous Personal Growth: Expand skills and abilities through participation in training offered by the Technical Training department, internally facilitated training events, on-line and other available company offered training. A Specialist's skills will be reviewed and accessed semi-annually by the Team Leader. Complete miscellaneous assignments related to Technical Support as requested by Team Leader.
**Your Experience and Qualifications**
+ A comprehensive technical knowledge of AGCO products and of mechanical/electrical system. Knowledge of service/parts management methods
+ Good knowledge of mechanized agriculture and land preparation techniques
+ Good interpersonal skills. Commercial awareness
+ Good understanding of the farm machinery dealer network
+ High level PC expertise and Office Package. Ability to communicate at all levels
**Key Competencies**
+ Strategic thinking and planning
+ Relationship management
+ Sales and negotiation
+ Market awareness
+ Self-motivation and initiative
+ Problem-solving and adaptability
**Your Benefits**
+ Competitive base salary
+ A company performance related annual bonus
+ Employee Stock Purchase Plan
+ A supportive workplace culture
**Your Workplace**
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

**Join us as we bring agriculture into the future and apply now!**

AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

**Please note:**
1. As an essential part of our hiring process, you will be required to undertake a National Criminal Check.

1. You are required to have Australia work rights as no work/ visa sponsorship is offered with this role.
**Job Segment:** Agricultural, Performance Management, Technical Support, Relationship Manager, Agriculture, Technology, Human Resources, Research, Customer Service
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F&B and Event Service Expert

Gold Coast, Queensland Marriott

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**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia, 4217VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY - F&B and Event Service Expert**
Our jobs aren't just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our F&B Service Experts is skilled in a wide range of event functions and able to take the initiative and deliver a wide range of services to make sure that guests' experience is well taken care of from start to finish. Whether setting tables and event materials communicating with the kitchen, interacting, and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.
Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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At Your Service Agent - Full Time

Adelaide, South Australia Marriott

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**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia, 5000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
As Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels At Your Service Agent, opportunity awaits.
**Position Summary:**
+ Support your Guest Services team with general operational tasks
+ Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
+ Assign rooms according to guest requests and preferences whenever possible
+ Handle general hotel enquiries, engage and inspire guests through each guest experience
+ Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
+ Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
**About You:**
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
**Our Benefits:**
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Service Owner

Canberra, Australian Capital Territory Leidos

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**Description**
+ We're a 'Family Friendly' certified workplace - we understand the diverse roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
We are seeking a collaborative and proactive Service Owner to support one of our largest Defence accounts, guiding both traditional business functions and Hybrid Cloud managed services. This senior role focuses on the holistic delivery, development, and continuous enhancement of services across multiple products and channels. You will build strong relationships with service consumers, business owners, and stakeholders, ensuring alignment with governance and business processes, while providing a supportive escalation point for delivery teams. The role also involves co-creating service lifecycle roadmaps that reflect customer and business goals, integrating services into the CMDB, and fostering performance improvements through teamwork and shared accountability.
While not a day-to-day operational lead, the Service Owner plays a key strategic and integrative role across Service Management, Chief Technology, Solution Architecture, and Service and Technology Operations-helping shape and guide Leidos' 'as-a-service' solutions. You will contribute to service strategy and design, and monitor meaningful metrics such as time to provision, SLA performance, Total Cost of Ownership, cost per use, industry benchmarks, risk and resiliency assessments, case metrics, and end-user experience across diverse user groups.
**Responsibilities:**
+ Build and maintain strong service relationships by addressing concerns with empathy, sharing key updates, and advocating for customer needs in internal forums.
+ Identify and manage risks collaboratively, coordinating post-reviews for Change, Incident, and Problem management to support continuous learning.
+ Lead service improvement initiatives by auditing performance, sharing insights, and encouraging innovation and productivity.
+ Support governance and planning by representing service delivery in forums, contributing to KPIs and Service Level Metrics, and engaging in SLA/OLA discussions.
+ Ensure smooth service execution by guiding changes, collaborating across teams, and staying informed on customer operations and industry best practices.
**What You'll Bring to Make an Impact:**
+ Deep experience in ICT Service Delivery Management, including working with diverse vendor models and subcontractor networks across government and private sectors.
+ Strong strategic thinking and planning skills, with a talent for developing business plans, product roadmaps, and aligning services to customer needs.
+ Inclusive leadership and consultancy experience, demonstrated in matrix-based environments and through trusted relationships with senior stakeholders.
+ Expertise in ITIL frameworks and ISO2000 compliance, with a track record of championing service management practices across teams.
+ Thoughtful problem-solving and analytical abilities, with a focus on detail, collaboration, and adaptability in both independent and team settings.
Don't worry if you don't tick all the boxes - if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
_This role does require the successful applicant to be an Australian Citizen and hold a NV-1 or greater security clearance._
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - interviews and background checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
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Guest Service Agent

Sydney, New South Wales IHG

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Guest Service Agent Full-Time or Part-Time Opportunity Available
Are you a people person who loves creating memorable guest experiences? Join our Front Office team at Crowne Plaza Sydney Darling Harbour, where every day is an opportunity to make someone's stay special.
As a Guest Service Agent, you'll be the friendly face that welcomes our guests, the calm problem-solver who keeps things running smoothly, and the voice that ensures every interaction leaves a lasting impression.
**What you'll do:**
+ Deliver warm, professional service at check-in, check-out, and throughout the guest journey
+ Manage bookings, payments, and guest requests efficiently and accurately
+ Resolve issues with care and confidence to ensure guest satisfaction
+ Work closely with other departments to create a seamless stay for every guest
+ Maintain a well-presented front desk and uphold IHG brand standards
**What we're looking for:**
+ A passion for hospitality and genuine care for people
+ Strong communication and multitasking skills
+ Strong computer literacy and confidence using hotel or booking systems
+ Confidence in handling guest enquiries and challenges
+ Experience in Front Office or customer service is ideal, but not essential - we'll provide full training
+ Flexibility to work across a rotating roster, including mornings, evenings, weekends, and public holidays
**Why Join Us?**
+ Be part of a globally recognised brand that champions True Hospitality.
+ Enjoy competitive pay, full uniform, duty meals, and paid birthday leave.
+ Global hotel and travel discounts
+ Training, development, and career growth opportunities
+ An inclusive, welcoming culture where you can be yourself
+ Convenient location - just a 5-minute walk from Town Hall station
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
Join us and become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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Service Contract Manager - LSS (Lifecycle Solutions & Services)

Abbotsford, Victoria Honeywell

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**THE FUTURE IS WHAT WE MAKE IT.**
**Service Contract Manager - LSS (Lifecycle Solutions & Services)**
**Abbotsford, VIC**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and thrive in an environment that rewards and celebrates achievements.
**Join Us and Make an Impact.**
We're currently seeking a Service Contract Manager to join our HPS/LSS team. In this customer-facing role, you'll be the primary operations contact for designated service contract customers, ensuring contract fulfilment, driving performance improvements, and fostering long-term relationships.
You'll collaborate with internal teams, including Sales, Field Service, Engineering, and Leadership-to deliver exceptional service outcomes and identify growth opportunities.
**Key Responsibilities:**
+ Manage and renew assigned maintenance contracts with a focus on customer satisfaction and operational excellence.
+ Lead regular customer review meetings and ensure service delivery aligns with contractual commitments.
+ Build strong relationships with internal stakeholders and external customers.
+ Identify and escalate non-contractual issues and support resolution.
+ Maintain accurate CRM records and provide financial forecasting for contracts.
+ Promote Honeywell's HSE culture and compliance standards.
**Key Experience & Capabilities:**
+ Bachelor's degree or equivalent Honeywell experience.
+ Strong knowledge of Honeywell Distributed Control Systems and LSS product portfolio.
+ Proven experience in contract negotiation and customer engagement.
+ Commercially aware, highly organized, and customer focused.
+ Excellent communication, problem-solving, and relationship-building skills.
+ Ability to lead without formal reporting lines and work independently.
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: youtube.com/watch?v=CG-rmG0eKLk
**Discover More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
We are proud to be recognised as a great place to work for women by WORK180. Visit our WORK180 page to learn more about our commitment to creating a supportive and inclusive workplace for all. work180.com/en-au/for-women/employer/honeywell
Honeywell is a proud advocate of the LGBTQ+ community, and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee network, we encourage members of the LGBTQ+ community to apply to join our team of future shapers.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement.
If a disability prevents you from applying for a job through our website, email No other requests will be acknowledged.
**Copyright © 2025 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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Field Service Engineer

Smithfield, Queensland Fresenius Medical Care North America

Posted 2 days ago

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**Role Definition**
**Position Title: Service Technician**
**Department:** Technical
**Reports to:** Technical Operations Manager
**Primary purpose:**
To manage the repair, calibration and maintenance of FMC equipment and support systems used in the delivery of dialysis therapy. Inspect, install, perform inventory assessments and preventative maintenance, and assist medical staff and patients in the use of equipment.
**Key Result Area**
**Key Performance Indicator**
Customers feel supported and confident with FMC products
+ Demonstrate a high level of understanding, knowledge and skills in the entire Fresenius Medical Care portfolio
+ Demonstrate basic knowledge of renal disease and how FMC products benefit patients
+ Provide technical resources (brochures, manuals etc)
+ Identify technical learning needs of customers (e.g. biomeds) and patients in consultation with appropriate personnel in order to support individual learning plans.
Customers receive technical expertise as a value-add resource
+ Provide expert technical knowledge and instruction to personnel regarding equipment operation and maintenance
+ Provide technical support in person or via telephone to new and existing accounts. Support patients directly if/as required
+ Assist in-house biomedical technicians if/ as required and recommend further FMC training as appropriate
Carry out technical duties
+ Maintain and repair FMC equipment in accordance with the customer contract and the FMC training manual
+ Carry out proactive maintenance of all equipment as per the established servicing plan. Carry out fault finding and repair/replace equipment if/as required in order to maintain equipment in optimal performance condition.
+ Inventory levels and fleet are maintained
+ Resolve any unexpected technical difficulties and other problems that may arise at any time.
+ Communicate all maintenance and repair actions for information to customer management as required.
+ Complete the necessary paperwork for the completion of work and receive customer sign-off after their inspection
+ Promptly report all accidents, injuries and unsafe working conditions or practices
Support the achievement of business results and growth in patient numbers
+ Identify customer resource needs (e.g. new products, technical support or clinical training) and provide appropriate support through liaison with the technical, sales and marketing teams
+ Build and maintain positive/ value-add working customer relationships
+ Maintain and develop existing and new customers through planned individual account support. This may involve working with other FMC teams or discussing future targets with the regional business manager.
+ Monitor and report on competitor activities and provide relevant information to management
Individual work is performed in support of the local team and wider company
+ Update own technical knowledge by participating in educational opportunities; reading professional publications; maintaining professional networks
+ Demonstrate a commitment to professional development through membership of professional organisations/associations, including relevant participation in special interest groups.
+ Promote a team culture by assisting others during periods of high workloads, leave or absence so that overall objectives can be met
+ Provide input and support to technical programs as required
+ Where appropriate, become involved in FMC activities including attendance at staff meetings and involvement in company events
+ Undertake other tasks as required
**Competencies** (attitude, skills, typical qualifications & experience)
+ Good time management skills, able to work independently and prioritise own work schedule
+ Self motivated with sound analytical skills and problem solving skills
+ Excellent customer service and relationship building skills
+ Good communication skills, both written and verbal
+ High attention to detail, concern for quality and safety
**Other Details**
+ This role may require working with patients in their homes
+ Must have and maintain a current Drivers License
+ Multi-skilled an advantage. (Plumbing, Potable Water Systems, Mechanical, Electrical)
+ Ability to provide an out of hours service to hospital wards and/or patients
+ You may be required to attend meetings or conferences interstate from time to time which may be inclusive of week end.
_Please note that this is a description of the key result areas for this role at this moment in time, and as our organisation grows and changes, and as the incumbent develops in the role, the key result areas will also change and develop._
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Technician - Field Service

East Arm, Northern Territory Cummins Inc.

Posted 2 days ago

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**DESCRIPTION**
We are looking for a talented Diesel Technician to join our high performing team in Darwin, NT.
In this role you will diagnose and complete repairs to engines at the customer's site.
**You will make an impact in the following ways:**
+ Engage customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
+ Apply the use of specialized tools and follows documented procedures and policies to diagnose and complete repairs, including identifying and preparing required parts and tools.
+ Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
+ Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
+ Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
+ Identify additional service opportunities with customer.
+ Complete training in line with skill and business requirements.
+ Maintain service vehicle and tools for cleanliness and proper operation.
+ Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
+ Complete in workshop repairs as required
**RESPONSIBILITIES**
**Additional Information:**
+ Full Time / 38 hours per week
+ On Call Roster 1 week per month
+ Overtime as required - Penalty rates paid for all work above 38 hours
+ All your Safety equipment / PPE and uniforms are provided and laundered
+ Domestic Relocation from across Australia _may_ be offered for the right candidate
+ _Local Valid Drivers License is required_
+ _Remote Area Travel Required_
**To be successful in this role you will need the following:**
+ Apprentice Trained Engine Technician (Cert III) or equivalent
+ Basic level of workshop or field service experience required
+ Intermediate level knowledge of and/or experience with engine products
+ Heavy Vehicle Experience preferred
+ HR License preferred
+ _Cummins experience preferred but not essential_
+ _Power Generation (Mechanical) experience preferred but not essential_
**QUALIFICATIONS**
**Additional Information:**
+ Full Time / 38 hours per week
+ On Call Roster 1 week per month
+ Overtime as required - Penalty rates paid for all work above 38 hours
+ All your Safety equipment / PPE and uniforms are provided and laundered
+ Domestic Relocation from across Australia _may_ be offered for the right candidate
+ _Local Valid Drivers License is required_
+ _Remote Area Travel Required_
**To be successful in this role you will need the following:**
+ Apprentice Trained Engine Technician (Cert III) or equivalent
+ Basic level of workshop or field service experience required
+ Intermediate level knowledge of and/or experience with engine products
+ Heavy Vehicle Experience preferred
+ HR License preferred
+ _Cummins experience preferred but not essential_
+ _Power Generation (Mechanical) experience preferred but not essential_
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Technician
**ReqID**
**Relocation Package** No
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