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We are looking for a Client Success Manager who thrives on building strong client partnerships and driving measurable value. In this role, you will act as the go-to person for our clients, ensuring their goals are understood, documented, and supported through data-driven insights, day-to-day operational management, and proactive communication. You will also play a key role in growing client relationships by identifying opportunities, guiding renewals, and ensuring BaseUp continues to be a trusted partner.

You'll be responsible for

Reports, reviews and recommendations

Use BaseUp data to demonstrate impact and generate actionable insights. Prepare and deliver reports and program reviews, logged and tracked in Jira.

Cross-selling and growth opputunites

Identify relevant opportunities to foster and expand client relationships.

Contract Renewals

Drive renewals by demonstrating value and strengthening partnerships. Track renewal success rates and outcomes influenced by your involvement.

We are a streetwear label committed to combating youth homelessness.

We’re passionate about what we do, but we’ll try and keep the sales pitch brief. 100% of our profits go towards achieving our mission to support young people affected by homelessness or hardship.

We run programs to equip young people with the skills, confidence and experiences to be more work-ready and better prepared for their futures. So far, we’ve supported over 3,700 young people through our programs. We’re proud of what we’ve achieved so far, but we’re equally excited about what’s still to come.

What began as a pop-up in Melbourne Central in 2016 soon evolved into the opening of our flagship store on Brunswick Street in Fitzroy. Now, we're proud to return to where it all started, with the expansion of our impact programs and the launch of our second official store in Melbourne’s CBD. Our retail team continues to bring our mission to life, one customer at a time.

THE GIG

We're on the hunt for a Retail Store Manager to join our team and manage our flagship Fitzroy store as we expand into our new, modern, CBD location.

If you are ready to harness your retail know-how to make a positive impact on youth homelessness, then this could the job for you.

The Store Manager sits in the sweet spot where retail meets social enterprise. You’ll put your sales, training and leadership skills to good use, running the new CBD sister store to our flagship HoMie apparel store in Fitzroy.

This role is for a retail professional with a special interest in supporting young people to thrive at work. HoMie is a unique organisation that runs social impact programs out of its retail spaces, providing employment opportunities to young people affected by homelessness and hardship. Part of the function of this role is to help deliver these programs in HoMie’s retail environments, and as such this role will require close collaboration with the Programs team and youth workers.

1. Sales - hit sales targets to fund our incredible programs

2. Advocacy - sharing the HoMie mission with every customer who walks through the door

3. Training - using your retail expertise to support young people with on-the-job training

4. This is a Full-Time opportunity

You care about social issues and streetwear fashion – but the bottom line is, you’re a seasoned retailer who is in it for the team, the customers and the community.

You have a demonstrated track record in smashing retail targets and leading strong, diverse teams to organisational outcomes. You’re an empathetic and open-minded leader with strong EQ.

You align with our mission and can speak to the elements of exceptional customer service, store management and all things retail.

• Your engaging personality and inclusive outlook make it easy for you to connect with people from all walks of life

• You're passionate about training, coaching and developing people at the start of their career

• You can work calmly when challenges arise and are comfortable with change

• You care deeply about HoMie’s mission, you can speak sensitively about social issues and understand the importance of empowering language

• You have a leadership mindset and take initiative

• You are willing and open to learn about youth homelessness and how you can best support our impact programs

• You don't shy away from admin and are comfortable with internal comms, calendar coordination, email, reporting and online workspaces

• You're excited about advocacy and speaking on HoMie's mission to each person who walks through the door

• You are available on at least one weekend day

• Ideally, you are geared to blend in with multicultural Melbourne by being multilingual

Our stores are our main source of income and where we foster a community that helps young people feel safe and welcome. This is your chance to use your experience to increase sales, so we can keep powering our impact-driven programs.

You’ll call our Fitzroy flagship home. We are looking for a flexible team player who is happy to enjoy a change of scenery and a chance to soak up the vibes on both sides of town by occasionally working across both stores as required.

• Previous experience managing a retail clothing store

• Passionate about fashion, retail, community and HoMie’s mission

• Demonstrated ability to communicate clearly and sensitively to young people from a diverse range of cultural backgrounds

• Values align with 'Empathetic Employer'

• Demonstrated ability to lead staff development for employees at the start of their career (training/coaching)

• Previous experience with retail-related administration (rostering, online customer response, reporting, online work management systems, stock transfers, etc.)

• Being multilingual is a big plus, especially if you speak Mandarin

• We welcome and encourage creativity and self-expression

• You’ll work with and mould an engaged and supportive team who know that fun is an important part of a vibrant retail store.

• You’ll spend one day per week in our office and share the weekend shifts with other team members

• We are a registered charity and social enterprise that puts people first, and because of this, you can save some tax by taking up Salary Packaging

• We offer an exciting and varied work portfolio, including on-the-floor shifts, advocacy, events, cross-department collaboration and program implementation

• You’ll be supported by the Head of Retail with each Store Manager working closely together.

We’re actively working towards a fairer society. We know that the diversity of thought, identity and lived experience on our team is essential to helping us achieve this. We encourage Aboriginal and Torres Strait Islander people, members of the LGBTQIA+ community, people with disability and applicants from all cultural backgrounds to apply. We also welcome applications from people with lived experience of homelessness.

While our new CBD store will be fully accessible, the existing structure of our Fitzroy store, a heritage-listed building, has four steps at the entrance and is not currently wheelchair accessible. This is an ongoing challenge we are striving to address.

If you require any accommodations to support your application, please don't hesitate to ask - you can contact us via using the subject line: Retail Store Manager .

As a values-driven organisation, we want to know about you and why you are interested in being part of the HoMie team!

If you would like to be considered for this role, we ask that you complete the following three things:

1. Write us a cover letter that tells us about you and why you’d like to work with us,

2. Include an up-to-date resume

3. Give us a rundown on how you meet the key selection criteria – be sure to pop that in a separate doc, we want to see how you shine.

Click the 'Apply Now' button, come join the team.

Applications will be viewed and considered as they are received.

Got questions, or keen to chat about this opportunity? Please contact using the subject line: Retail Store Manager enquiry

All offers of employment are subject to HoMie’s screening process, including a Working with Children Check.

• Previous experience managing a retail clothing store

• Passionate about fashion, retail, community and HoMie’s mission

• Demonstrated ability to communicate clearly and sensitively to young people from a diverse range of cultural backgrounds

• Values align with 'Empathetic Employer'

• Demonstrated ability to lead staff development for employees at the start of their career (training/coaching)

• Previous experience with retail-related administration (rostering, online customer response, reporting, online work management systems, stock transfers, etc.)

• Being multilingual is a big plus, especially if you speak Mandarin