1,069 Management jobs in Australia

We're looking for a Territory Manager to join Stryker's Joint Replacement team on the Gold Coast. You'll be stepping into a high-performing territory led by a manager with over six years' industry experience, and supported by a team of long-tenured colleagues with a wealth of knowledge and expertise.
**In this role, you will:**
+ Manage and grow an established customer base within the territory
+ Support surgeons and hospital teams in the use of Stryker's joint replacement products in theatre
+ Provide product demonstrations, training and education to clinical staff
+ Develop and execute a territory plan in collaboration with your manager
+ Monitor competitor activity and share market insights with your team
+ Coordinate with internal teams to ensure the right products and instruments are ready for each procedure
+ Maintain accurate records of account activity, stock levels and customer interactions
**Who we're looking for:**
+ Someone with strong relationship-building skills and a proactive approach to supporting customers
+ The ability to work effectively in theatre and adapt quickly to the needs of the surgical team
+ Strong organisational skills and the ability to manage multiple priorities
+ Previous medical device or healthcare experience is an advantage, but not essential - full training will be provided
At Stryker, you'll be supported by a knowledgeable and collaborative team who are committed to delivering exceptional outcomes for customers and patients.
**Apply now** to explore how far your career could go with Stryker.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

**Additional Information**
**Job Number** 25131385
**Job Category** Sales & Marketing
**Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
Exploring your full potential and reaching career goals is a journey of self-discovery and ambition. It involves setting clear, achievable objectives, continuous learning, and embracing challenges along the way. Join us as at The Westin Melbourne as a Sales Manager and feel empowered by career growth opportunities in a people-first environment. We invest in individuals so they can transform their day-to-day tasks into steppingstones towards a fulfilling career path. At The Westin Melbourne, we rise to make each day better for our guests, our communities and each other.
**About You:**
+ Passionate about the hospitality and events industry
+ Proven sales experience with knowledge of corporate, PCO, and event management clients, accounts, and market trends
+ Experience driving group and catering-only business, with a track record of high proposal conversion rates
+ Skilled in relationship management, negotiations, and delivering strong sales results
+ Strong communication skills with the ability to work effectively across multiple teams and departments
+ Enthusiastic about growing your career and taking on new challenges
+ Self-motivated, driven, and energized in a fast-paced environment
+ Resourceful, solutions-focused, and armed with a can-do attitude
+ **Full working rights in Australia**
**About the Role:**
+ Manage large group and catering-related opportunities with significant revenue potential for MELWI
+ Develop and implement sales strategies to meet property objectives, supported by regular market analysis
+ Proactively identify business gaps, source new leads, and build a strong sales pipeline
+ Train in Marriott systems to generate proposals, maintain accurate reporting, and track business performance
+ Work collaboratively with the team to achieve the annual budget for group and catering revenue
+ Ensure client communication standards are met, including prompt follow-up on enquiries, connecting via phone, and sending proposals within 24 hours
+ Apply negotiation skills and creative selling techniques to close business and secure contracts
+ Build and maintain strong relationships with both existing and potential clients to encourage repeat bookings
+ Lead the Sales team to deliver exceptional service and consistently exceed guest expectations
+ Develop and manage relationships with key internal and external stakeholders
+ Uphold all company policies and procedures, ensuring timely completion of managerial responsibilities
+ Motivate, inspire, and support the team, fostering a positive and high-performing work culture
+ Plan and deliver team-building activities to strengthen engagement and promote associate well-being
**Our Benefits:**
+ Exclusive staff discounts on food, beverage, and hotel stays across Marriott International for you, your family, and friends
+ Access to _Life with the Works_ program, offering flexible working hours and locations, sabbatical leave, and paid leave during your birthday month
+ Opportunities for growth, development, and progression with internationally recognised training programs and global career pathways
+ Genuine care for your physical, emotional, and financial well-being through our Employee Assistance Program
+ Employee referral incentives for recommending friends to join the team
+ Be part of the largest hotel network in the world, where equality, diversity, and inclusion are core values
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global?team, and **become** the best version of you.

**About Abbott**
**Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.**
**Working at Abbott**
**At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:**
**Career development with an international company where you can grow the career you dream of .**
**Amazing health and wellness benefits and perks.**
**A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.**
**A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.**
**The Opportunity**
**This role works for the Point of Care (POC) business. Our Point of Care diagnostic portfolio spans key health and therapeutic areas, including cardiac troponin, blood gases and chemistries.**
**As the National Sales Manager, you'll be responsible for providing the Australian sales team with the coaching, leadership, direction, and resources to ensure sales targets are achieved. In addition, you'll liaise closely with marketing teams to provide market intel and assist in shaping short and long-term sales tactics and strategies**
**Responsibilities**
**Coach and develop sales team and lead the team to meet sales targets, commercial objectives and market share goals.**
**Translate marketing strategies into day-to-day sales activities and drive this through the sales team.**
**Proactively manage contact with senior customer sales stakeholders, key customers and industry associations to achieve the objectives of the division**
**Regularly track progress and undertake corrective coaching activities**
**Analyse sales data to diagnose commercial trends and initiate actions to drive performance and sales target achievement.**
**Develop and manage the expense budget within plan**
**Actively identify, analyse, and present new business opportunities**
**Maintain a supportive, collaborative working environment in line with Abbott core values.**
**Coordinate and oversee employee training and development and equipping with the resources available at Abbott to support their career**
**Openness to travel**
**Required Qualifications**
**Tertiary qualifications in a science, business, or management discipline or equivalent.**
**MBA preferred**
**Preferred Experience**
**Experience selling to Emergency Departments and the Public Health system highly desirable**
**Sales management experience within the medical device, pharmaceutical or healthcare industry.**
**Experience in leading a diverse team of sales professionals.**
**Experience in launching / winning adoption of new products**
**Diverse functional experience e.g Product Management, well regarded**
**Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity**
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Job Description**
As a recognized authority and leading contributor within the practice, this senior-level consulting professional has broad understanding of solutions, industry best practices, multiple business processes or technology designs across multiple product/technology families. Works directly with Consulting sales to analyze customer business needs.
Core -
+ Strong expertise in Java programming (Java SE and Java EE versions). Strong in Functional and technical analysis and must have good problem-solving and analytical skills.
+ Job would require candidates to be able to analyze requirements and providing solutions/workarounds.
+ Experience on development of banking applications based on micro-services architecture
+ Ability to write efficient code using JDK 1.8 standards and preferably knowledge of Java 22/23 as well. J2EE technologies
+ Knowledge on corporate Banking or Retail Banking will be preferred.
Working Experience with
+ JSP, JDBC, JMS, Frameworks (Spring, Hibernate etc.)
+ Design Patterns - Able to understand and implement various java design patterns. (Creational, structural, and behavioral)
+ Database - Working experience with relational databases such as Oracle and should be able to write SQL queries, Procedures, and functions.
+ Testing - Should be able to design and write Junit Test Suites / Cases and ensure maximum code coverage.
+ IDEs and Debugging - Should be comfortable in using Eclipse and Oracle JDeveloper and debug using these IDEs.
+ API Development - Experience with building and consuming RESTful and SOAP-based services (JAX-RS, JAX-WS) and working knowledge of SOAPUI/Postman to debug/test these APIs.
+ Version Management - Basic knowledge of Version Control system like SVN, GIT, Bit-Bucket etc.
+ CI/CD & DEVOPS tools - Should be familiar with using Jenkins, Git, etc.
+ Application Servers - Working experience with Applications Server preferably WebLogic.
Career Level - IC4
**Responsibilities**
Exercises judgment and business acumen in selecting methods and techniques to design non-routine and complex business solutions utilizing Oracle products and technology to meet customer needs. Influences customer leadership in acceptance of Oracle solutions and services to facilitate the closing of consulting deals. Contributes to statements of work, work breakdown structures and/or level of effort and staff plans. Presents and demonstrates solutions to customers. Builds and maintains a network and up-to-date specific industry or product knowledge. Responsible for transitioning deal knowledge to implementation team. Leads the domain specific solution design aspects of engagement(s) ensuring high quality and integrated business solutions. Anticipates project risks and suggest risk mitigation to project manager. Resolves complex customer issues by recommending solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Summary**
We are seeking a highly motivated and experienced IT Channel/Partner Manager to join our team and oversee the management and development of our partner relationships within QLD. In this role, you will be responsible for building and maintaining strong partnerships with IT channel partners, resellers, and vendors to drive revenue growth and achieve business objectives.
**Job Requirements**
+ Develop and execute a strategic plan to identify, engage, and onboard new IT channel partners in the territory.
+ Build and maintain strong relationships with existing channel partners, resellers, and vendors to maximize sales opportunities and customer satisfaction.
+ Collaborate with internal teams, including sales, marketing, and product management, to align partner strategies with business goals and objectives.
+ Provide training and support to partners on our products, services, and solutions to ensure their success in promoting and selling to the Federal government.
+ Conduct regular business reviews with partners to track and measure performance, identify areas of improvement, and develop action plans for growth.
+ Stay up-to-date with industry trends, market conditions, and competitor activities to identify new business opportunities and stay ahead of the competition.
+ Serve as the primary point of contact for partners, addressing their needs, concerns, and issues in a timely and effective manner.
**Skills and Education**
+ Proven experience as an IT Channel/Partner Manager or in a similar role.
+ Strong knowledge of IT products, solutions, and services.
+ Demonstrated success in building and managing partner relationships, driving revenue growth, and achieving business targets.
+ Excellent communication, negotiation, and presentation skills.
+ Ability to analyze data, identify trends, and make data-driven decisions.
+ Strong organizational and time management skills, with the ability to prioritize and manage multiple projects simultaneously.
+ Self-motivated and results-oriented, with a proactive approach to problem-solving.
131643
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you want to help us build knowledge and solve big problems, let's talk.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Role Summary**
The Global Client Manager (GCM) is responsible for generating new revenue through the sale of high-bandwidth IP transit services and associated value-added solutions to ISPs and internet-centric companies across domestic and international markets. This role is focused on transactional acquisition of new logos and requires strong analytical capabilities in both technical and commercial terms.
The GCM may also manage existing accounts, ensuring high levels of customer satisfaction while driving incremental revenue. The role demands strategic coordination across geographies and functions within the Global IP Network (GIN) ecosystem.
**Key Responsibilities**
+ Drive new business acquisition through targeted sales of IP transit and internet infrastructure services.
+ Analyze and negotiate complex technical and commercial terms with prospective clients.
+ Manage assigned accounts, ensuring retention, satisfaction, and growth.
+ Coordinate cross-functional engagement across GIN teams to deliver seamless client experiences.
+ Develop and execute strategic plans for customer engagement and revenue growth.
+ Maintain strong relationships with clients, especially those fluent in Chinese, Korean, and Bahasa Indonesia.
+ Stay current with industry trends, competitive landscape, and emerging technologies.
**Qualifications & Experience**
+ Proven experience in internet infrastructure sales, ideally with a telco or IP transit background.
+ Strong understanding of IP routing, cloud services, server environments, and internet backbone technologies.
+ Demonstrated success in managing complex sales cycles and achieving revenue targets.
+ Multilingual communication skills: Chinese preferred, with Korean and Bahasa Indonesia as strong assets.
+ Ability to work independently in a remote setup while coordinating across global teams.
+ Advanced planning and strategic thinking skills with high business acumen.
#L1-APAC
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Job Description**
**Are You Ready to Make It Happen at Mondelez International?**
**Join our Mission to Lead the Future of Snacking. Make It With Pride.**
Mondelez International empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic global and local brands such as Oreo, Cadbury Dairy Milk, Philadelphia, Pascall, The Natural Confectionery Company, Belvita, Ritz and Toblerone.
As a snacking powerhouse, we are looking for a highly motivated, results driven individual with an ability to build strong professional relationships while optimising base sales and promotions **within the Wollongong and Shellharbour areas.**
**How your day to day will look like:**
+ Visiting our customers through a planned cycle and supporting them to achieve the best outcomes while maximizing our sales and promotions
+ Ensuring a maximum visual impact and an optimum shelf availability through merchandising techniques
+ Implementation and monitoring of promotional activities across our retailers - major supermarkets, independent grocery, impulse and convenience stores
+ Ensuring point of buying materials placement and implementation
**Who we are looking for:**
+ A self-starter with strong planning, organizational skills and a high drive for results
+ **Experience in Sales within the fast-moving consumer goods industry is an advantage**
+ **Experience working in supermarkets is highly preferred**
+ Coaching capability, as you will be working with merchandisers in the team
+ **Willingness to travel - drives within the area**
+ Must hold a valid Australian driver's license
**There are many advantages in working for Mondelez. Just a few of these are:**
+ A great team to work with!
+ Exciting bonus opportunities - Sales Incentive Plan
+ The opportunity to progress your career if you wish
+ Access to learning and development
+ A fully maintained company vehicle, as well as work tools - phone, laptop and iPad
+ Company-paid physio for both work and non-work aches & pains
+ Access to discounts at major retailers and service providers
+ Free access to the Mondelez Employee Assistance Program
No Relocation support available
**Business Unit Summary**
At Mondelez International, our mission is to provide consumers with the right snack, for the right moment, made in the right way. We are one of the largest snack companies in the world, with global net revenues exceeding $31 billion USD.
We have operations in more than 80 countries and employ approximately 91,000 diverse and talented employees in our factories, offices, research & development facilities and distribution activities around the world.
In Australia and New Zealand, we have 6 factories, and both global and local brands, employing over 2,000 people; Cadbury Dairy Milk, Oreo, Toblerone, Philadelphia, belVita, Pascall, The Natural Confectionery Company, Sour Patch Kids and Ritz.
Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Field Sales
Sales
At Mondelez International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.

**Job Description**
**Are You Ready to Make It Happen at Mondelez International?**
**Join our Mission to Lead the Future of Snacking. Make It With Pride.**
Mondelez International empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic global and local brands such as Oreo, Cadbury Dairy Milk, Philadelphia, Pascall, The Natural Confectionery Company, Belvita, Ritz and Toblerone.
As a snacking powerhouse, we are looking for a highly motivated, results driven individual with an ability to build strong professional relationships while optimising base sales and promotions **within the Far South Coast area - Ulladulla to Eden, including Cooma and Jindabyne.**
**How your day to day will look like:**
+ Visiting our customers through a planned cycle and supporting them to achieve the best outcomes while maximizing our sales and promotions
+ Ensuring a maximum visual impact and an optimum shelf availability through merchandising techniques
+ Implementation and monitoring of promotional activities across our retailers - major supermarkets, independent grocery, impulse and convenience stores
+ Ensuring point of buying materials placement and implementation
**Who we are looking for:**
+ A self-starter with strong planning, organizational skills and a high drive for results
+ **Experience in Sales within the fast-moving consumer goods industry is an advantage**
+ **Experience working in supermarkets is highly preferred**
+ Coaching capability, as you will be working with merchandisers in the team
+ **Willingness to travel, as this role requires overnight stays twice a month**
+ Must hold a valid Australian driver's license
**There are many advantages in working for Mondelez. Just a few of these are:**
+ A great team to work with!
+ Exciting bonus opportunities - Sales Incentive Plan
+ The opportunity to progress your career if you wish
+ Access to learning and development
+ A fully maintained company vehicle, as well as work tools - phone, laptop and iPad
+ Company-paid physio for both work and non-work aches & pains
+ Access to discounts at major retailers and service providers
+ Free access to the Mondelez Employee Assistance Program
No Relocation support available
**Business Unit Summary**
At Mondelez International, our mission is to provide consumers with the right snack, for the right moment, made in the right way. We are one of the largest snack companies in the world, with global net revenues exceeding $31 billion USD.
We have operations in more than 80 countries and employ approximately 91,000 diverse and talented employees in our factories, offices, research & development facilities and distribution activities around the world.
In Australia and New Zealand, we have 6 factories, and both global and local brands, employing over 2,000 people; Cadbury Dairy Milk, Oreo, Toblerone, Philadelphia, belVita, Pascall, The Natural Confectionery Company, Sour Patch Kids and Ritz.
Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Field Sales
Sales
At Mondelez International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people.
- Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks.
- Readiness: You ensure your team has the technical skills required to provide a great customer experience.
- Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools.
- Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience.
**Qualifications**
Required Qualifications:
- 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience
o OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience
o OR equivalent experience
- 1+ year(s) of people management experience
CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats-shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security
Preferred Qualifications
+ Chinese Proficiency
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
+ Ability to effectively communicate with customer managers and executives on technical and business issues.
+ Organization, time management, project management, and negotiation skills.
+ 3+ years of experience providing support for enterprise level premier customers.
+ Messaging Protection:- Experience or strong working knowledge of FP/RN, phishing and antimalware. - 2+ years of experience with Exchange or Office 365 (Exchange Online).- Preference will be given to candidates with exposure to email threat protection technologies such as phishing and malware detection, spam filtering, and impersonation detection. - Familiarity with Microsoft Defender for Office 365 features - including Safe Links, Safe Attachments, and quarantine policies - is considered an asset. - An understanding of mail flow, anti-spam/anti-phish policies, and the ability to interpret message headers to investigate spam or phish messages will be beneficial in this role.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .