40 Operations Management jobs in Australia
Process Improvement and Change Practitioner
Brisbane, Queensland
The Boeing Company
Posted 3 days ago
Job Viewed
Job Description
**Job Description**
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Australia's **Process Improvement and Change Practitioner** will provide essential support to the Global Trade Control (GTC) team and Boeing Australia's programs, by helping the business navigate process, workflow, tool and behavioural changes in alignment with trade control requirements eventuating from trade control reform _._ The is a **Brisbane** based role with a **hybrid work model.**
The GTC process improvement and change practitioner will require methodical attention to detail, working with GTC to identify, co-develop and implement business-wide process changes in support of our trade control compliance posture and ensure effective integration of changes in a complex organisational environment.
Spanning the analysis, design and implementation of process improvements, this role contributes to an uplift in Boeing Australia's trade control capabilities by identifying inefficiencies, recommending solutions, and supporting change initiatives that enable compliance and enhance customer satisfaction. The practitioner also plays a key role in change management, ensuring the successful adoption of new processes and practices.
**Key Responsibilities:**
Navigate the Regulatory and Organisational Environment
+ Develop an understanding of, and implement changes to, Boeing Australia's existing trade control processes, tools and workflows used to effect organizational compliance.
+ Work with GTC Manager and Trade Control Specialists to understand emerging requirements, as per legislative updates.
+ Work with cross-functional stakeholders to identify where GTC requirements and processes must be included / updated / considered in their processes, policies and tools.
Change Management Planning
+ Undertake impact analysis and stakeholder assessments.
+ Develop and implement change management plans that embed change and mitigate risk.
+ Undertake training needs assessments as required and develop, or facilitate the development of, training materials.
+ Prepare and coordinate the distribution of communication materials related to change initiatives, including updates and reports.
+ Maintain and update enduring GTC communications material, such as the GTC intranet and other resources.
+ Develop and participate in GTC change management processes to ensure appropriate governance of change.
Process Management and Improvement
+ Co-design processes, tools, workflows, guidance, command media to support the roll out and implementation of legislative and Enterprise changes across Boeing Australia and its programs.
+ Design and lead process and workflow improvements across the GTC team, to improve and create efficiencies.
+ Seek opportunities to integrate GTC processes with other departmental change management processes such as program and system baseline change management.
+ Support the development and implementation of process management strategies to enhance routine tasks and create capacity for ad-hoc projects.
Participate in Continuous Improvement
+ Engage in continuous improvement by aligning to best practices, applying lessons learnt and maturing the change management capability and GTC processes.
+ Support the implementation of feedback mechanisms to enhance GTC processes and future change management activities.
**Basic Qualifications (Required Skills/Experience)**
+ 3+ years' experience in change management
+ Strong organisational skills with ability to deliver and assist in managing multiple tasks and projects simultaneously.
+ Strong process development skills with the ability to create, document, and communicate processes in a clear and structured manner.
+ Excellent interpersonal skills, with a willingness to work collaboratively across teams and ability to create meaningful working relationships across disciplines.
+ Highly proficient communications skills with the ability to translate complex information into compelling communication including presentations, training material, internal news articles and other artefacts as required.
+ Australian citizen with the ability to meet defence security requirements.
**Preferred Qualifications (Desired Skills/Experience)**
+ Bachelor's degree in Business, Project Management, or a related field (or equivalent experience)
+ Ability to contextualise regulatory requirements for application in a complex organisation.
+ Certifications in change management, continuous improvement, project management (e.g., Prosci, Lean, PMP)
+ A keen interest in process management methodologies and tools
**About Us**
Boeing employs more than 3,000 talented people in Australia bringing the best of Boeing and industry together to deliver world-best capabilities and systems. We combine global expertise with local knowledge to support Australia's defence priorities and technological advancement. Join us, and you can build something better for yourself, for our customers and for the world:
+ Lead strategic, high-impact initiatives that shape the future of defence technology.
+ Engage in a culture that values innovation, ethical leadership, and continuous learning.
+ Benefit from flexible working arrangements, competitive remuneration, and comprehensive wellbeing programs.
+ Access global career development opportunities within Boeing's extensive network.
+ Join a diverse and inclusive workplace committed to empowering all employees.
We encourage candidates who meet most of the criteria and possess the foundational experience to apply and contribute to our mission.
**Benefits**
+ Cutting edge projects
+ Flexible working options
+ Competitive remuneration and incentive plan available
+ Discounts for health insurance, travel and accommodation
+ Salary packaging options
+ Health and wellbeing benefits
Applications for this position will be accepted until **Aug. 23, 2025**
**Export Control Details:** Non - US based job
**Relocation**
Relocation assistance is not a negotiable benefit for this position.
**Security Clearance**
Applicants must be Australian Citizens to meet defence security requirements with the ability to obtain Australia Negative Vetting Level 1 clearance.
**Visa Sponsorship**
Employer will not sponsor applicants for employment visa status.
**Equal Opportunity Employer:**
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 ( and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Australia's **Process Improvement and Change Practitioner** will provide essential support to the Global Trade Control (GTC) team and Boeing Australia's programs, by helping the business navigate process, workflow, tool and behavioural changes in alignment with trade control requirements eventuating from trade control reform _._ The is a **Brisbane** based role with a **hybrid work model.**
The GTC process improvement and change practitioner will require methodical attention to detail, working with GTC to identify, co-develop and implement business-wide process changes in support of our trade control compliance posture and ensure effective integration of changes in a complex organisational environment.
Spanning the analysis, design and implementation of process improvements, this role contributes to an uplift in Boeing Australia's trade control capabilities by identifying inefficiencies, recommending solutions, and supporting change initiatives that enable compliance and enhance customer satisfaction. The practitioner also plays a key role in change management, ensuring the successful adoption of new processes and practices.
**Key Responsibilities:**
Navigate the Regulatory and Organisational Environment
+ Develop an understanding of, and implement changes to, Boeing Australia's existing trade control processes, tools and workflows used to effect organizational compliance.
+ Work with GTC Manager and Trade Control Specialists to understand emerging requirements, as per legislative updates.
+ Work with cross-functional stakeholders to identify where GTC requirements and processes must be included / updated / considered in their processes, policies and tools.
Change Management Planning
+ Undertake impact analysis and stakeholder assessments.
+ Develop and implement change management plans that embed change and mitigate risk.
+ Undertake training needs assessments as required and develop, or facilitate the development of, training materials.
+ Prepare and coordinate the distribution of communication materials related to change initiatives, including updates and reports.
+ Maintain and update enduring GTC communications material, such as the GTC intranet and other resources.
+ Develop and participate in GTC change management processes to ensure appropriate governance of change.
Process Management and Improvement
+ Co-design processes, tools, workflows, guidance, command media to support the roll out and implementation of legislative and Enterprise changes across Boeing Australia and its programs.
+ Design and lead process and workflow improvements across the GTC team, to improve and create efficiencies.
+ Seek opportunities to integrate GTC processes with other departmental change management processes such as program and system baseline change management.
+ Support the development and implementation of process management strategies to enhance routine tasks and create capacity for ad-hoc projects.
Participate in Continuous Improvement
+ Engage in continuous improvement by aligning to best practices, applying lessons learnt and maturing the change management capability and GTC processes.
+ Support the implementation of feedback mechanisms to enhance GTC processes and future change management activities.
**Basic Qualifications (Required Skills/Experience)**
+ 3+ years' experience in change management
+ Strong organisational skills with ability to deliver and assist in managing multiple tasks and projects simultaneously.
+ Strong process development skills with the ability to create, document, and communicate processes in a clear and structured manner.
+ Excellent interpersonal skills, with a willingness to work collaboratively across teams and ability to create meaningful working relationships across disciplines.
+ Highly proficient communications skills with the ability to translate complex information into compelling communication including presentations, training material, internal news articles and other artefacts as required.
+ Australian citizen with the ability to meet defence security requirements.
**Preferred Qualifications (Desired Skills/Experience)**
+ Bachelor's degree in Business, Project Management, or a related field (or equivalent experience)
+ Ability to contextualise regulatory requirements for application in a complex organisation.
+ Certifications in change management, continuous improvement, project management (e.g., Prosci, Lean, PMP)
+ A keen interest in process management methodologies and tools
**About Us**
Boeing employs more than 3,000 talented people in Australia bringing the best of Boeing and industry together to deliver world-best capabilities and systems. We combine global expertise with local knowledge to support Australia's defence priorities and technological advancement. Join us, and you can build something better for yourself, for our customers and for the world:
+ Lead strategic, high-impact initiatives that shape the future of defence technology.
+ Engage in a culture that values innovation, ethical leadership, and continuous learning.
+ Benefit from flexible working arrangements, competitive remuneration, and comprehensive wellbeing programs.
+ Access global career development opportunities within Boeing's extensive network.
+ Join a diverse and inclusive workplace committed to empowering all employees.
We encourage candidates who meet most of the criteria and possess the foundational experience to apply and contribute to our mission.
**Benefits**
+ Cutting edge projects
+ Flexible working options
+ Competitive remuneration and incentive plan available
+ Discounts for health insurance, travel and accommodation
+ Salary packaging options
+ Health and wellbeing benefits
Applications for this position will be accepted until **Aug. 23, 2025**
**Export Control Details:** Non - US based job
**Relocation**
Relocation assistance is not a negotiable benefit for this position.
**Security Clearance**
Applicants must be Australian Citizens to meet defence security requirements with the ability to obtain Australia Negative Vetting Level 1 clearance.
**Visa Sponsorship**
Employer will not sponsor applicants for employment visa status.
**Equal Opportunity Employer:**
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 ( and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
This advertiser has chosen not to accept applicants from your region.
0
Business Operations Manager
Alice Springs, Northern Territory
KBR
Posted 10 days ago
Job Viewed
Job Description
Title:
Business Operations Manager
Who We Are
KBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our solutions help ensure mission success on land, air, sea, space, and cyberspace for the Department of Defense, Intelligence Community, NASA, and other federal agencies. KBR's areas of expertise include engineering, logistics, operations, science, program management, mission IT, and cybersecurity.
This role is with KBR's Government Solutions U.S. division. This project will provide the Customer's Headquarters facilities and outlying buildings with services necessary to ensure optimal performance and utilization of the facility infrastructure, including, but not limited to, Operation & Maintenance (O&M), recapitalization, renovations, design, construction, records management, repairs to correct identified deficiencies or adverse impacts to operational capabilities, and improvements leveraging innovative and technological solutions.
Who You Are
KBR seeks a seasoned Business Operations Manager who, with broad autonomy, will lead the administrative and operational facets of one or more government services projects within the framework set by the Program Manager, customer needs, and contractual obligations. This role demands a professional who has honed their skills over at least a decade, with a minimum of five years in a management capacity, adept at navigating the complexities of project oversight and skilled at driving interdepartmental coordination to surpass review and approval benchmarks.
What You'll Do
As a Business Operations Manager, you will:
+ Ensuring the seamless 24x7 functioning of mission-critical environments, recognizing the paramount need for continuous infrastructure availability
+ Institute organizational structure, define departmental responsibilities, and form positive working relationships between internal functional areas improving communication and overall project management for the program.
+ Coordinate and streamline operational process, procedure and reporting across multiple sites
+ Support the Program Manager in reviewing business systems administration, resources, procedures and methods to improve operational effectiveness, utility and efficiency
+ Sustaining and enhancing client relationships through consistent communication, providing updates on KBR's initiatives, suggesting enhancements, responding to evolving requirements, fostering collaborative dynamics, and soliciting client feedback to gauge KBR's performance
+ Provide and lead an appropriately skilled workforce to carry out the functions of the SOW
+ Responsible for: Ensuring community of support during Contractor personnel change; Interfacing Contractor Officer (CO), COTR, and GPOC; Delivery of all site specific contract requirements
+ Coordinate, supervise, and plan the total work effort associated with renovations and capital improvement work
+ Establish procedures, develop, and implement programs for Mission critical and increase efficiencies
+ Act as the central point of contact for COTR or GPOC for facilities related work
+ Responsible for notifying GPOC on facilities significant events; Ability to compile summaries of events, critical actions accomplished, plans for completion or remediation and brief to site management in various forums
+ Responsible for the management of Work Orders to include resource management and interfacing with customer representatives
+ Adhering strictly to contractual terms to prevent revenue loss and maximize financial outcomes
+ Systematically managing risks by conducting regular evaluations and pinpointing substantial business risks for KBR, as delegated by the Program Manager or Deputy Program Manager
+ Anticipating future client needs and on contract growth opportunities by conducting thorough onsite assessments of client operations and proposing comprehensive project strategies
+ Utilizing analytical tools and methodologies to assess client organizations, secure engagements with considerable profitability potential, and guide the transformation of the client's current operations to their future state
+ Advocating for a culture that prioritizes Quality and Safety throughout all program aspects.
+ Instituting processes and protocols to accurately and promptly track and report data across all sites, ensuring compliance with contractual reporting requirements
+ Embracing new challenges with a propensity for inventive problem-solving and the enhancement or creation of procedures for optimized outcomes
This role will be located in Alice Springs, Australia at a 4,400-acre facility with approximately 687,000 square feet of mission and support space. The Business Operations Manager will be expected to travel between our facilities in Alice Springs and the local area. This position is expected to be onsite 100%.
Requirements
+ A degree in Finance, Business, or Accounting from an accredited university
+ Demonstrated experience working on programs utilizing foreign currency
+ Demonstrated analytical skills and programmatic planning for budgeting and contract management oversight
+ Demonstrated ability to meet short timelines
+ Possess an active TS/SCI U.S. Security Clearance with Counterintelligence polygraph or Host Nation PV clearance
+ A wealth of experience, with a minimum of 10 or more years experience in roles of increasing responsibility and complexity, preferably within a program managing 250+ personnel
+ A track record of establishing and maintaining practices that ensure maximum efficiency and effectiveness, supported by an analytical approach that leverages historical data to optimize equipment reliability and costs
+ Demonstrated expertise in strategic planning, organizing, directing, decisive problem-solving, and the ability to engage effectively with both staff and clients at all levels
+ Knowledge of process improvement models (e.g. LEAN/Six Sigma, ISO 9000)
+ Proficient knowledge and experience in the use of project management concepts to manage items including, but not limited to: project schedule, scope, cost, risk, and deliverables and related metrics
+ Experience planning and implementing large-scale facility and logistics projects
+ Knowledge of U.S. government exercise or crisis management communities and experience planning, coordinating and executing support to special events
+ Familiarity with 24/7/365 operational environment
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Business Operations Manager
Who We Are
KBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our solutions help ensure mission success on land, air, sea, space, and cyberspace for the Department of Defense, Intelligence Community, NASA, and other federal agencies. KBR's areas of expertise include engineering, logistics, operations, science, program management, mission IT, and cybersecurity.
This role is with KBR's Government Solutions U.S. division. This project will provide the Customer's Headquarters facilities and outlying buildings with services necessary to ensure optimal performance and utilization of the facility infrastructure, including, but not limited to, Operation & Maintenance (O&M), recapitalization, renovations, design, construction, records management, repairs to correct identified deficiencies or adverse impacts to operational capabilities, and improvements leveraging innovative and technological solutions.
Who You Are
KBR seeks a seasoned Business Operations Manager who, with broad autonomy, will lead the administrative and operational facets of one or more government services projects within the framework set by the Program Manager, customer needs, and contractual obligations. This role demands a professional who has honed their skills over at least a decade, with a minimum of five years in a management capacity, adept at navigating the complexities of project oversight and skilled at driving interdepartmental coordination to surpass review and approval benchmarks.
What You'll Do
As a Business Operations Manager, you will:
+ Ensuring the seamless 24x7 functioning of mission-critical environments, recognizing the paramount need for continuous infrastructure availability
+ Institute organizational structure, define departmental responsibilities, and form positive working relationships between internal functional areas improving communication and overall project management for the program.
+ Coordinate and streamline operational process, procedure and reporting across multiple sites
+ Support the Program Manager in reviewing business systems administration, resources, procedures and methods to improve operational effectiveness, utility and efficiency
+ Sustaining and enhancing client relationships through consistent communication, providing updates on KBR's initiatives, suggesting enhancements, responding to evolving requirements, fostering collaborative dynamics, and soliciting client feedback to gauge KBR's performance
+ Provide and lead an appropriately skilled workforce to carry out the functions of the SOW
+ Responsible for: Ensuring community of support during Contractor personnel change; Interfacing Contractor Officer (CO), COTR, and GPOC; Delivery of all site specific contract requirements
+ Coordinate, supervise, and plan the total work effort associated with renovations and capital improvement work
+ Establish procedures, develop, and implement programs for Mission critical and increase efficiencies
+ Act as the central point of contact for COTR or GPOC for facilities related work
+ Responsible for notifying GPOC on facilities significant events; Ability to compile summaries of events, critical actions accomplished, plans for completion or remediation and brief to site management in various forums
+ Responsible for the management of Work Orders to include resource management and interfacing with customer representatives
+ Adhering strictly to contractual terms to prevent revenue loss and maximize financial outcomes
+ Systematically managing risks by conducting regular evaluations and pinpointing substantial business risks for KBR, as delegated by the Program Manager or Deputy Program Manager
+ Anticipating future client needs and on contract growth opportunities by conducting thorough onsite assessments of client operations and proposing comprehensive project strategies
+ Utilizing analytical tools and methodologies to assess client organizations, secure engagements with considerable profitability potential, and guide the transformation of the client's current operations to their future state
+ Advocating for a culture that prioritizes Quality and Safety throughout all program aspects.
+ Instituting processes and protocols to accurately and promptly track and report data across all sites, ensuring compliance with contractual reporting requirements
+ Embracing new challenges with a propensity for inventive problem-solving and the enhancement or creation of procedures for optimized outcomes
This role will be located in Alice Springs, Australia at a 4,400-acre facility with approximately 687,000 square feet of mission and support space. The Business Operations Manager will be expected to travel between our facilities in Alice Springs and the local area. This position is expected to be onsite 100%.
Requirements
+ A degree in Finance, Business, or Accounting from an accredited university
+ Demonstrated experience working on programs utilizing foreign currency
+ Demonstrated analytical skills and programmatic planning for budgeting and contract management oversight
+ Demonstrated ability to meet short timelines
+ Possess an active TS/SCI U.S. Security Clearance with Counterintelligence polygraph or Host Nation PV clearance
+ A wealth of experience, with a minimum of 10 or more years experience in roles of increasing responsibility and complexity, preferably within a program managing 250+ personnel
+ A track record of establishing and maintaining practices that ensure maximum efficiency and effectiveness, supported by an analytical approach that leverages historical data to optimize equipment reliability and costs
+ Demonstrated expertise in strategic planning, organizing, directing, decisive problem-solving, and the ability to engage effectively with both staff and clients at all levels
+ Knowledge of process improvement models (e.g. LEAN/Six Sigma, ISO 9000)
+ Proficient knowledge and experience in the use of project management concepts to manage items including, but not limited to: project schedule, scope, cost, risk, and deliverables and related metrics
+ Experience planning and implementing large-scale facility and logistics projects
+ Knowledge of U.S. government exercise or crisis management communities and experience planning, coordinating and executing support to special events
+ Familiarity with 24/7/365 operational environment
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
This advertiser has chosen not to accept applicants from your region.
1
Program Manager, Amazon Business Operations
Sydney, New South Wales
Amazon
Posted 9 days ago
Job Viewed
Job Description
Description
This role is based out of Sydney AU.
Amazon Business (AB) is re-inventing B2B eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection, low pricing, and great customer service. WW Amazon Business Operations is building the operations and supply chain solutions that will enable AB's rapid growth by re-engineering many parts of our supply chain to offer bulk, consolidated, pallet deliveries and many other services that business customers require. As an early team member in AB AU, you will be involved in helping re-imagine what a B2B supply chain should look like and playing a key role in the technology that will power our supply chain.
We are looking for Program Managers in AU with a strong delivery record and proven program management experience to own strategic, tactical, cross-functional and technology projects and programs. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. This role will provide a great opportunity to build the foundations of Amazon's B2B supply chain in AU, and will work extensively in launching features in the complex last mile delivery space.
Key job responsibilities
- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations
- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver
- Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources
- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
- Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)
- Work with program managers and business leaders to communicate and impact critical business initiatives
- Develop, implement, and govern KPI reporting for portfolio programs, providing visibility to milestones, and performance.
- Engage other Amazon business units globally to share best practices and improve processes for Amazon Business operations
- Create, communicate, and manage budget for projects
A day in the life
You'll partner with operations leaders to develop strategic initiatives, analyze data-driven insights, and guide program implementation. You'll facilitate cross-team collaboration, mentor program managers, and present recommendations to stakeholders. Your work will directly impact how businesses receive their products and shape the future of delivery operations.
About the team
We are a collaborative team focused on reimagining supply chain operations for business customers. Our mission is to create seamless delivery experiences through innovative solutions. We value diverse perspectives and foster an environment of continuous learning and growth.
Learn More about Amazon Australia ( Qualifications
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 5+ years of communicating with and presenting to executive and senior audiences experience
- Master's degree in supply chain, business, engineering, finance or related technical or quantitative field
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This role is based out of Sydney AU.
Amazon Business (AB) is re-inventing B2B eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection, low pricing, and great customer service. WW Amazon Business Operations is building the operations and supply chain solutions that will enable AB's rapid growth by re-engineering many parts of our supply chain to offer bulk, consolidated, pallet deliveries and many other services that business customers require. As an early team member in AB AU, you will be involved in helping re-imagine what a B2B supply chain should look like and playing a key role in the technology that will power our supply chain.
We are looking for Program Managers in AU with a strong delivery record and proven program management experience to own strategic, tactical, cross-functional and technology projects and programs. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. This role will provide a great opportunity to build the foundations of Amazon's B2B supply chain in AU, and will work extensively in launching features in the complex last mile delivery space.
Key job responsibilities
- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations
- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver
- Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources
- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
- Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)
- Work with program managers and business leaders to communicate and impact critical business initiatives
- Develop, implement, and govern KPI reporting for portfolio programs, providing visibility to milestones, and performance.
- Engage other Amazon business units globally to share best practices and improve processes for Amazon Business operations
- Create, communicate, and manage budget for projects
A day in the life
You'll partner with operations leaders to develop strategic initiatives, analyze data-driven insights, and guide program implementation. You'll facilitate cross-team collaboration, mentor program managers, and present recommendations to stakeholders. Your work will directly impact how businesses receive their products and shape the future of delivery operations.
About the team
We are a collaborative team focused on reimagining supply chain operations for business customers. Our mission is to create seamless delivery experiences through innovative solutions. We value diverse perspectives and foster an environment of continuous learning and growth.
Learn More about Amazon Australia ( Qualifications
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 5+ years of communicating with and presenting to executive and senior audiences experience
- Master's degree in supply chain, business, engineering, finance or related technical or quantitative field
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
2
Recruiter, Global Business Operations
Sydney, New South Wales
Google
Posted 3 days ago
Job Viewed
Job Description
At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.
**Minimum qualifications:**
+ 2 years of experience in recruiting, human resources, business development, business operations or account management.
+ 1 year of recruiting experience at an agency or in-house recruiting team.
**Preferred qualifications:**
+ 2 years of full cycle recruiting experience in an agency or corporate setting.
+ 1 year of experience short-listing applicants and negotiating compensation packages.
+ Ability to grow customer relationship management, provide consultative skills, and work in a team environment.
+ Excellent organizational skills with attention to detail, along with excellent communication skills, and the ability to take initiative and build relationships.
Google's known for our innovative technologies, products and services -- and for the people behind them. As part of our recruiting team, you're charged with finding the most interesting candidates who bring an entrepreneurial spirit to all they do. You're responsible for guiding candidates through our hiring process and connecting them to the magic of working at Google. You are creative and driven, which allows you to develop lasting relationships with both candidates and hiring managers. You're also comfortable with numbers and drawing insights from analytics to make our hiring process smarter and more efficient.
Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.
**Responsibilities:**
+ Develop talent by leveraging recruiting processes and tools, and gathering role requirements and recommendations.
+ Advocate for the applicant and create an experience, supporting applicant assessment, evaluating their skills and client needs, and driving the interview and offer process.
+ Influence hiring managers on their hiring strategy and provide status updates on open roles.
+ Manage recruiting initiatives to meet established goals. Improve the team member, new hire, hiring manager, and recruiter experience.
+ Partner with business, staffing, and hiring stakeholders to build solutions.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
**Minimum qualifications:**
+ 2 years of experience in recruiting, human resources, business development, business operations or account management.
+ 1 year of recruiting experience at an agency or in-house recruiting team.
**Preferred qualifications:**
+ 2 years of full cycle recruiting experience in an agency or corporate setting.
+ 1 year of experience short-listing applicants and negotiating compensation packages.
+ Ability to grow customer relationship management, provide consultative skills, and work in a team environment.
+ Excellent organizational skills with attention to detail, along with excellent communication skills, and the ability to take initiative and build relationships.
Google's known for our innovative technologies, products and services -- and for the people behind them. As part of our recruiting team, you're charged with finding the most interesting candidates who bring an entrepreneurial spirit to all they do. You're responsible for guiding candidates through our hiring process and connecting them to the magic of working at Google. You are creative and driven, which allows you to develop lasting relationships with both candidates and hiring managers. You're also comfortable with numbers and drawing insights from analytics to make our hiring process smarter and more efficient.
Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.
**Responsibilities:**
+ Develop talent by leveraging recruiting processes and tools, and gathering role requirements and recommendations.
+ Advocate for the applicant and create an experience, supporting applicant assessment, evaluating their skills and client needs, and driving the interview and offer process.
+ Influence hiring managers on their hiring strategy and provide status updates on open roles.
+ Manage recruiting initiatives to meet established goals. Improve the team member, new hire, hiring manager, and recruiter experience.
+ Partner with business, staffing, and hiring stakeholders to build solutions.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
This advertiser has chosen not to accept applicants from your region.
3
Operations Specialist II, Amazon Business Operations
Sydney, New South Wales
Amazon
Posted 3 days ago
Job Viewed
Job Description
Description
Amazon Business (AB) is re-inventing B2B eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection, low pricing, unique delivery experiences, and great customer service. WW Amazon Business Ops (AB Ops) is building the operations and supply chain solutions that will enable AB's rapid growth by re-engineering many parts of our supply chain to offer bulk, consolidated, pallet deliveries and many other services that business customers require.
The AB Operations Specialist II will partner with program managers across AU AB Ops on improving last mile performance for AB commercial shipments, analysing delivery experience metrics, investigating complex customer issues and escalations, and lending execution support for bulk or high value orders. You will collaborate with a wide range of stakeholders across the business such as AB Sales, AB Customer Support, AMZL, AMXL and 3P. This role will be tactical in nature, and you'll conduct your own research and analysis, always with an eye on the long-term vision of the business. Skills such as cross-team coordination, data analysis and communicating to senior management are essential. This role provides a great opportunity to strengthen the foundations of Amazon's B2B operations in AU and offers the opportunity to influence business decisions and shape the future.
Key job responsibilities
- Manage high-level customer escalations and feedback, including analysing Voice of Customer (VOC) data and attending weekly business reviews
- Conduct deep-dive data analysis on top-performing locations, 3rd party vendor performance, and business operating hours
- Analyse data and drive improvements that are quantified with metrics
- Support program managers with critical business initiatives and programs
- Communicate updates to program managers and senior management
- Oversee the customer onboarding process for a key service offering
- Govern KPI reporting for portfolio programs, providing visibility to milestones, and performance
Basic Qualifications
- Bachelor's degree or equivalent
- 3+ years of working with computers and Microsoft Office products and applications experience
- 3+ years of data analysis and formula creation in Microsoft Excel experience
- Knowledge of SQL
- Knowledge of VBA and Excel Macro creation and modification
- Experience using data to drive root cause elimination and process improvement
Preferred Qualifications
- Experience with end-to-end project management
- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
- Familiarity with supply chain management concepts - forecasting, planning, optimization, logistics - gained through work experience or graduate level education.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon Business (AB) is re-inventing B2B eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection, low pricing, unique delivery experiences, and great customer service. WW Amazon Business Ops (AB Ops) is building the operations and supply chain solutions that will enable AB's rapid growth by re-engineering many parts of our supply chain to offer bulk, consolidated, pallet deliveries and many other services that business customers require.
The AB Operations Specialist II will partner with program managers across AU AB Ops on improving last mile performance for AB commercial shipments, analysing delivery experience metrics, investigating complex customer issues and escalations, and lending execution support for bulk or high value orders. You will collaborate with a wide range of stakeholders across the business such as AB Sales, AB Customer Support, AMZL, AMXL and 3P. This role will be tactical in nature, and you'll conduct your own research and analysis, always with an eye on the long-term vision of the business. Skills such as cross-team coordination, data analysis and communicating to senior management are essential. This role provides a great opportunity to strengthen the foundations of Amazon's B2B operations in AU and offers the opportunity to influence business decisions and shape the future.
Key job responsibilities
- Manage high-level customer escalations and feedback, including analysing Voice of Customer (VOC) data and attending weekly business reviews
- Conduct deep-dive data analysis on top-performing locations, 3rd party vendor performance, and business operating hours
- Analyse data and drive improvements that are quantified with metrics
- Support program managers with critical business initiatives and programs
- Communicate updates to program managers and senior management
- Oversee the customer onboarding process for a key service offering
- Govern KPI reporting for portfolio programs, providing visibility to milestones, and performance
Basic Qualifications
- Bachelor's degree or equivalent
- 3+ years of working with computers and Microsoft Office products and applications experience
- 3+ years of data analysis and formula creation in Microsoft Excel experience
- Knowledge of SQL
- Knowledge of VBA and Excel Macro creation and modification
- Experience using data to drive root cause elimination and process improvement
Preferred Qualifications
- Experience with end-to-end project management
- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
- Familiarity with supply chain management concepts - forecasting, planning, optimization, logistics - gained through work experience or graduate level education.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
4
Operations Manager
Geraldton, Western Australia
Cummins Inc.
Posted 10 days ago
Job Viewed
Job Description
**DESCRIPTION**
Our culture believes in **_POWERING YOUR POTENTIAL_** . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what **_#LifeAtCummins_** is all about.
We are seeking a self-motivated individual ready to step into a leadership position. The Geraldton Branch offers numerous growth opportunities, including support for the local port with automotive and marine services, as well as extensive gas genset work. Cummins Geraldton also hosts the Gas Engine Training Facility.
The **Operations Manager** role is a fantastic opportunity to grow the business and lead the service and parts teams. This position is a key appointment within the Western Region Leadership team and is accountable for achieving business objectives in the Midwest of WA.
**Key responsibilities:**
+ Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
+ Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
+ Responsible for all functions and financial metrics for the branch.
+ Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
+ Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
+ Manages compliance with health, safety, and environmental standards and compliance.
+ Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
+ Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
**Skills required:**
+ Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
+ Customer focus - Building strong customer relationships and delivering customer-centric solutions.
+ Decision quality - Making good and timely decisions that keep the organization moving forward.
+ Develops talent - Developing people to meet both their career goals and the organization's goals.
+ Drives results - Consistently achieving results, even under tough circumstances.
+ Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
**Compensation and Benefits:**
+ Annual Salary commensurate with experience
+ Superannuation
+ Participation in an annual variable compensation (bonus) program
+ Income protection insurance
+ PC software/hardware and a range of vehicles
+ Safety equipment / PPE and uniforms provided and a range of personal and professional benefits
**RESPONSIBILITIES**
The desirable skill set would be a Heavy Duty Automotive Trade or service experience in similar industry.
**QUALIFICATIONS**
+ Develops talent - Developing people to meet both their career goals and the organization's goals.
+ Drives results - Consistently achieving results, even under tough circumstances.
+ Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
**Job** General Management
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Exempt - Experienced
**ReqID** 2416773
**Relocation Package** No
Our culture believes in **_POWERING YOUR POTENTIAL_** . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what **_#LifeAtCummins_** is all about.
We are seeking a self-motivated individual ready to step into a leadership position. The Geraldton Branch offers numerous growth opportunities, including support for the local port with automotive and marine services, as well as extensive gas genset work. Cummins Geraldton also hosts the Gas Engine Training Facility.
The **Operations Manager** role is a fantastic opportunity to grow the business and lead the service and parts teams. This position is a key appointment within the Western Region Leadership team and is accountable for achieving business objectives in the Midwest of WA.
**Key responsibilities:**
+ Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
+ Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
+ Responsible for all functions and financial metrics for the branch.
+ Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
+ Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
+ Manages compliance with health, safety, and environmental standards and compliance.
+ Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
+ Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
**Skills required:**
+ Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
+ Customer focus - Building strong customer relationships and delivering customer-centric solutions.
+ Decision quality - Making good and timely decisions that keep the organization moving forward.
+ Develops talent - Developing people to meet both their career goals and the organization's goals.
+ Drives results - Consistently achieving results, even under tough circumstances.
+ Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
**Compensation and Benefits:**
+ Annual Salary commensurate with experience
+ Superannuation
+ Participation in an annual variable compensation (bonus) program
+ Income protection insurance
+ PC software/hardware and a range of vehicles
+ Safety equipment / PPE and uniforms provided and a range of personal and professional benefits
**RESPONSIBILITIES**
The desirable skill set would be a Heavy Duty Automotive Trade or service experience in similar industry.
**QUALIFICATIONS**
+ Develops talent - Developing people to meet both their career goals and the organization's goals.
+ Drives results - Consistently achieving results, even under tough circumstances.
+ Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
**Job** General Management
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Exempt - Experienced
**ReqID** 2416773
**Relocation Package** No
This advertiser has chosen not to accept applicants from your region.
5
Operations Manager
Sunshine West, Victoria
Amazon
Posted 10 days ago
Job Viewed
Job Description
Description
At Amazon, we are always looking for highly passionate, driven, and customer-obsessed leaders who thrive in fast-paced environments and love tackling complex challenges. Our Operations Managers are the backbone of Amazon Logistics (AMZL), ensuring that every package moves efficiently through our network and reaches our customers on time, every time.
This isn't just an operations role-it's an opportunity to lead, innovate, and make a real impact on the
way we deliver smiles to millions of customers. If you are someone who loves problem-solving, driving
continuous improvement, and leading high-performing teams, this is the role for you!
The Operations Manager (OM) is a critical leadership role responsible for overseeing daily logistics
operations, driving process improvements, ensuring safety and compliance, and leading teams to meet
Amazon's customer promise.
As an OM, you'll be directly responsible for supervising a team of Shift Managers and their direct reports meanwhile, you will report to the Site Lead of your Delivery Station.
Key job responsibilities
Key job responsibilities
- Manage and develop a team of Shift Managers and their direct reports.
- Proxy duties for the Site Lead.
- Review the operational forecast and determine productivity requirements the delivery station.
- Support all safety programs to ensure a safe work environment for all associates and Delivery
service providers.
- Proactively identify and lead process improvement initiatives and Lean tools.
- Analyze shift performance against relevant business objectives, and put in place actions to improve our operational excellence.
- Manage resource (manpower) plan and oversee shifts patterns managed by direct reports
including hours booking and staff holiday management.
A day in the life
A day in the life
You will be an inspiring leader within our Delivery Stations, where you will work to continuously improve
the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately,
and cost-effectively as possible. Along with your peers, you'll ensure that all workflows run smoothly
and that customer expectations are met.
About the team
Amazon Logistics (AMZL) handles 'last mile' delivery duties in partnership with third-party distribution
businesses. We utilize creative thinking and continuous improvement initiatives to get millions of
physical products into the hands of our customers. Our goal is to make our customers' delivery
experience as smooth as possible while focusing on continuous improvement.
There are two sides to what we do. Our 'under the roof' (UTR) associates process millions of products
for dispatch to our delivery teams. Meanwhile, our 'on the road' (OTR) people ensure the safe and
timely delivery of packages to our customers
Basic Qualifications
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
At Amazon, we are always looking for highly passionate, driven, and customer-obsessed leaders who thrive in fast-paced environments and love tackling complex challenges. Our Operations Managers are the backbone of Amazon Logistics (AMZL), ensuring that every package moves efficiently through our network and reaches our customers on time, every time.
This isn't just an operations role-it's an opportunity to lead, innovate, and make a real impact on the
way we deliver smiles to millions of customers. If you are someone who loves problem-solving, driving
continuous improvement, and leading high-performing teams, this is the role for you!
The Operations Manager (OM) is a critical leadership role responsible for overseeing daily logistics
operations, driving process improvements, ensuring safety and compliance, and leading teams to meet
Amazon's customer promise.
As an OM, you'll be directly responsible for supervising a team of Shift Managers and their direct reports meanwhile, you will report to the Site Lead of your Delivery Station.
Key job responsibilities
Key job responsibilities
- Manage and develop a team of Shift Managers and their direct reports.
- Proxy duties for the Site Lead.
- Review the operational forecast and determine productivity requirements the delivery station.
- Support all safety programs to ensure a safe work environment for all associates and Delivery
service providers.
- Proactively identify and lead process improvement initiatives and Lean tools.
- Analyze shift performance against relevant business objectives, and put in place actions to improve our operational excellence.
- Manage resource (manpower) plan and oversee shifts patterns managed by direct reports
including hours booking and staff holiday management.
A day in the life
A day in the life
You will be an inspiring leader within our Delivery Stations, where you will work to continuously improve
the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately,
and cost-effectively as possible. Along with your peers, you'll ensure that all workflows run smoothly
and that customer expectations are met.
About the team
Amazon Logistics (AMZL) handles 'last mile' delivery duties in partnership with third-party distribution
businesses. We utilize creative thinking and continuous improvement initiatives to get millions of
physical products into the hands of our customers. Our goal is to make our customers' delivery
experience as smooth as possible while focusing on continuous improvement.
There are two sides to what we do. Our 'under the roof' (UTR) associates process millions of products
for dispatch to our delivery teams. Meanwhile, our 'on the road' (OTR) people ensure the safe and
timely delivery of packages to our customers
Basic Qualifications
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
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6
Operations Manager - Campbellfield
Campbellfield, Victoria
Cummins Inc.
Posted 10 days ago
Job Viewed
Job Description
**DESCRIPTION**
**You will make an impact in the following ways:**
+ Responsible for all functions and financial metrics for the branch; including managing expenses to include meeting PBIT and manage WIP.
+ Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
+ Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
+ Responsible for all functions and financial metrics for the branch.
+ Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
+ Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
+ Manages compliance with health, safety, and environmental standards and compliance.
+ Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
+ Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
+ Customer focus - Building strong customer relationships and delivering customer-centric solutions
+ Decision quality - Making good and timely decisions that keep the organization moving forward
+ Develops talent - Developing people to meet both their career goals and the organization's goals
+ Drives results - Consistently achieving results, even under tough circumstances
+ Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions
+ Industry experience is advantageous
**QUALIFICATIONS**
**Compensation and Benefits:**
+ Annual Salary commensurate with experience
+ Superannuation
+ Participation in an annual variable compensation (bonus) program
+ Income protection insurance
+ PC software/hardware and a range of vehicles
+ Safety equipment / PPE and uniforms provided and a range of personal and professional benefits
**_At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law._**
**Job** General Management
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Exempt - Experienced
**ReqID** 2417268
**Relocation Package** No
**You will make an impact in the following ways:**
+ Responsible for all functions and financial metrics for the branch; including managing expenses to include meeting PBIT and manage WIP.
+ Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
+ Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
+ Responsible for all functions and financial metrics for the branch.
+ Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
+ Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
+ Manages compliance with health, safety, and environmental standards and compliance.
+ Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
+ Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
+ Customer focus - Building strong customer relationships and delivering customer-centric solutions
+ Decision quality - Making good and timely decisions that keep the organization moving forward
+ Develops talent - Developing people to meet both their career goals and the organization's goals
+ Drives results - Consistently achieving results, even under tough circumstances
+ Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions
+ Industry experience is advantageous
**QUALIFICATIONS**
**Compensation and Benefits:**
+ Annual Salary commensurate with experience
+ Superannuation
+ Participation in an annual variable compensation (bonus) program
+ Income protection insurance
+ PC software/hardware and a range of vehicles
+ Safety equipment / PPE and uniforms provided and a range of personal and professional benefits
**_At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law._**
**Job** General Management
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Exempt - Experienced
**ReqID** 2417268
**Relocation Package** No
This advertiser has chosen not to accept applicants from your region.
7
Commercial Operations Manager
Melbourne, Victoria
Cognizant
Posted 10 days ago
Job Viewed
Job Description
**About Cognizant**
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.
**The role**
**Responsibilities**
In this role your responsibilities will include but not be limited to:
· Revenue and margin forecasting processes, including limited data entry/reporting
· Maintenance and update of resource planning models, including tracking of key metrics and providing advice to business on necessary improvements
· Provide key support to Sales Operations inputs, reporting and maintenance
· Build out and maintenance of AU country balanced scorecard and play a role in APJ reporting and BI initiatives.
· Build out of AU/NZ level reporting and analysis and support for commercial teams
· Program management of operational improvement initiatives, notably margin improvement
· Support for establishment of dashboarding initiatives
· Contribution to requirements and testing of group system initiatives (eg. UPLF, SO process)
· End to end process review and improvement
· Support for business where quantitative/analytical capability is required
· Modelling of new business initiatives
· Play a key role in AU and APJ Operations projects, where required provide reporting, oversee governance etc
· Assist in the building of knowledge management across Operations functions and provide support to associated areas with their operational cadence and governance.
· Assist in the design and development of an Operations Continuous Improvement program for AU and then across APJ
**Experience**
To be successful in this role, you will have
+ Proven experience as SM Operations or relevant role
+ Understanding of business functions such as HR, Finance, Delivery, etc.
+ Demonstrable competency in Sales Operations, strategic planning and business development
+ Sound knowledge of data analysis and performance/operation metrics
+ Aptitude in decision-making and problem-solving
+ Experience of implementing and running large scale reporting
+ Sound knowledge of Workforce planning practices, metrics etc
+ Experience in Project Management (planning, stakeholder management, governance, reporting)
+ Skills in developing and maintaining BI and Reporting tools
+ Experience of performance reporting and incentive schemes
+ Experience in professional services (IT, Consulting)
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.
**The role**
**Responsibilities**
In this role your responsibilities will include but not be limited to:
· Revenue and margin forecasting processes, including limited data entry/reporting
· Maintenance and update of resource planning models, including tracking of key metrics and providing advice to business on necessary improvements
· Provide key support to Sales Operations inputs, reporting and maintenance
· Build out and maintenance of AU country balanced scorecard and play a role in APJ reporting and BI initiatives.
· Build out of AU/NZ level reporting and analysis and support for commercial teams
· Program management of operational improvement initiatives, notably margin improvement
· Support for establishment of dashboarding initiatives
· Contribution to requirements and testing of group system initiatives (eg. UPLF, SO process)
· End to end process review and improvement
· Support for business where quantitative/analytical capability is required
· Modelling of new business initiatives
· Play a key role in AU and APJ Operations projects, where required provide reporting, oversee governance etc
· Assist in the building of knowledge management across Operations functions and provide support to associated areas with their operational cadence and governance.
· Assist in the design and development of an Operations Continuous Improvement program for AU and then across APJ
**Experience**
To be successful in this role, you will have
+ Proven experience as SM Operations or relevant role
+ Understanding of business functions such as HR, Finance, Delivery, etc.
+ Demonstrable competency in Sales Operations, strategic planning and business development
+ Sound knowledge of data analysis and performance/operation metrics
+ Aptitude in decision-making and problem-solving
+ Experience of implementing and running large scale reporting
+ Sound knowledge of Workforce planning practices, metrics etc
+ Experience in Project Management (planning, stakeholder management, governance, reporting)
+ Skills in developing and maintaining BI and Reporting tools
+ Experience of performance reporting and incentive schemes
+ Experience in professional services (IT, Consulting)
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
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Critical Environment Operations Manager
Melbourne, Victoria
Microsoft Corporation
Posted 6 days ago
Job Viewed
Job Description
Microsoft's Cloud Infrastructure and Operations (MCIO) is the engine that powers our cloud services. As a **Critical Environment Operations Manager** , you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, Office 365, Xbox, OneDrive and the Microsoft Azure platform.
Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**This role is based in Melbourne, Australia.**
**Australian Citizenship is required.**
**Responsibilities**
**Responsibilities** :
+ Empower a culture of safety, security, and compliance in all aspects of our Datacenter operations
+ Lead a team of Mechanical, Electrical and Control System professionals supporting Microsoft's online services
+ Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our Datacenters
+ Maximize Critical Environment (CE) availability to ensure optimal operational efficiency
+ Reduce high-impact and human-error Critical Environment (CE) incidents year over year
+ Deliver on cost/energy efficiency initiatives
+ Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
+ Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and business partners
+ Work with regional and global peers to share and build best practices across the entire datacenter portfolio
**Qualifications**
**Required Qualifications:**
+ High School Diploma or equivalent AND 2+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure).
While not required, we also look for the following **Preferred Qualifications** **:**
+ 5+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND 5+ years experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $500k+ Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field.
+ 3+ years experience in leading a diverse, technical team.
+ Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCP.
+ Bachelor's Degree or Technical College certification in mechanical or electrical engineering and/or services
+ Experience working on large scale CE projects
+ Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)
**Background Check Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
+ **Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements.**
+ NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**This role is based in Melbourne, Australia.**
**Australian Citizenship is required.**
**Responsibilities**
**Responsibilities** :
+ Empower a culture of safety, security, and compliance in all aspects of our Datacenter operations
+ Lead a team of Mechanical, Electrical and Control System professionals supporting Microsoft's online services
+ Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our Datacenters
+ Maximize Critical Environment (CE) availability to ensure optimal operational efficiency
+ Reduce high-impact and human-error Critical Environment (CE) incidents year over year
+ Deliver on cost/energy efficiency initiatives
+ Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
+ Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and business partners
+ Work with regional and global peers to share and build best practices across the entire datacenter portfolio
**Qualifications**
**Required Qualifications:**
+ High School Diploma or equivalent AND 2+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure).
While not required, we also look for the following **Preferred Qualifications** **:**
+ 5+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND 5+ years experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $500k+ Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field.
+ 3+ years experience in leading a diverse, technical team.
+ Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCP.
+ Bachelor's Degree or Technical College certification in mechanical or electrical engineering and/or services
+ Experience working on large scale CE projects
+ Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)
**Background Check Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
+ **Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements.**
+ NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
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