3 E Commerce & Social Media jobs in Australia
E-Commerce Manager | Head Office Sydney
Sydney, New South Wales
Tiffany & Co.
Posted 8 days ago
Job Viewed
Job Description
**About Tiffany & Co.**
Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. trailblazers in the luxury retail world.
**Your Role in the Tiffany Legacy**
We have a rare opportunity for an innovative and passionate individual striving for a career in the future of luxury retail. Become our next **E-Commerce Manager** for our ANZ Market.
Based at our Sydney Head office, this role will be responsible for improving customer conversion on Tiffany.com through data-driven merchandising, personalization, retargeting tactics, as well as testing & optimization, working closely with Brand Marketing, Client Care, and Global partners to ensure all Tiffany.com initiatives put the customer experience first, drive sales, build brand equity and enable seamless shopping experiences.
You will also lead the performance marketing strategy for the ANZ market, managing budgets across paid search and digital media to drive qualified traffic, improve ROI and ensure a consistent, high-quality brand presence online.
+ Manage website conversion strategies to maximize online and in-store purchases, influencing consumer browsing behavior on Tiffany.com.
+ Plan, implement, and monitor merchandising programs using product data analysis to drive sales and build brand equity through optimized website content.
+ Oversee the personalization plan, including the online product recommendation engine, in collaboration with the Global Omni-channel team.
+ Analyze product, price point, and collection trends to maximize consumer demand, drive conversion, and ensure optimal fulfillment levels.
+ Manage and optimize online client service features like chat and messaging to create seamless shopping experiences.
+ Define and manage the ANZ performance marketing strategy and budget (search, media, retargeting) to drive qualified traffic and conversion.
**About You**
To be successful in this role, you will have:
+ Minimum of 3-5 years of experience in performance digital environment.
+ Good understanding of omni-channel customer management across website, and in store.
+ Strong analytical and troubleshooting skills with a passion for testing and optimizing.
+ Exceptional interpersonal and stakeholder management skills and an ability to build effective relationships.
+ Great business acumen and strong analytical and project management skills.
+ Good verbal and written communication skills.
**Why Tiffany & Co.**
+ Generous salary, employee discounts and milestone gifts
+ High performing, caring, fun and dynamic team
+ Culture focused on wellbeing, innovation and growth
+ Continuous growth opportunities, international mobility program with LVMH - biggest luxury conglomerate in the world!
+ Never-ending training and individual up-skilling opportunities
+ Great coaching and mentoring from highly experienced management team
+ An opportunity to make an impact, drive the business and coach teams
**Create the dream. Apply now.**
**Job Identification** : 61623
**Job Category:** : Digital
**Assignment Category** : Regular Full-time
**Remote Positions** : No
**Professional Experience** : Minimum 3 Years
Equal Opportunity Employer
Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. trailblazers in the luxury retail world.
**Your Role in the Tiffany Legacy**
We have a rare opportunity for an innovative and passionate individual striving for a career in the future of luxury retail. Become our next **E-Commerce Manager** for our ANZ Market.
Based at our Sydney Head office, this role will be responsible for improving customer conversion on Tiffany.com through data-driven merchandising, personalization, retargeting tactics, as well as testing & optimization, working closely with Brand Marketing, Client Care, and Global partners to ensure all Tiffany.com initiatives put the customer experience first, drive sales, build brand equity and enable seamless shopping experiences.
You will also lead the performance marketing strategy for the ANZ market, managing budgets across paid search and digital media to drive qualified traffic, improve ROI and ensure a consistent, high-quality brand presence online.
+ Manage website conversion strategies to maximize online and in-store purchases, influencing consumer browsing behavior on Tiffany.com.
+ Plan, implement, and monitor merchandising programs using product data analysis to drive sales and build brand equity through optimized website content.
+ Oversee the personalization plan, including the online product recommendation engine, in collaboration with the Global Omni-channel team.
+ Analyze product, price point, and collection trends to maximize consumer demand, drive conversion, and ensure optimal fulfillment levels.
+ Manage and optimize online client service features like chat and messaging to create seamless shopping experiences.
+ Define and manage the ANZ performance marketing strategy and budget (search, media, retargeting) to drive qualified traffic and conversion.
**About You**
To be successful in this role, you will have:
+ Minimum of 3-5 years of experience in performance digital environment.
+ Good understanding of omni-channel customer management across website, and in store.
+ Strong analytical and troubleshooting skills with a passion for testing and optimizing.
+ Exceptional interpersonal and stakeholder management skills and an ability to build effective relationships.
+ Great business acumen and strong analytical and project management skills.
+ Good verbal and written communication skills.
**Why Tiffany & Co.**
+ Generous salary, employee discounts and milestone gifts
+ High performing, caring, fun and dynamic team
+ Culture focused on wellbeing, innovation and growth
+ Continuous growth opportunities, international mobility program with LVMH - biggest luxury conglomerate in the world!
+ Never-ending training and individual up-skilling opportunities
+ Great coaching and mentoring from highly experienced management team
+ An opportunity to make an impact, drive the business and coach teams
**Create the dream. Apply now.**
**Job Identification** : 61623
**Job Category:** : Digital
**Assignment Category** : Regular Full-time
**Remote Positions** : No
**Professional Experience** : Minimum 3 Years
Equal Opportunity Employer
This advertiser has chosen not to accept applicants from your region.
0
Operations Analyst, Amazon Business Operations
Sydney, New South Wales
Amazon
Posted 8 days ago
Job Viewed
Job Description
Description
Amazon Business (AB) is re-inventing B2B eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection, low pricing, unique delivery experiences, and great customer service. WW Amazon Business Ops (AB Ops) is building the operations and supply chain solutions that will enable AB's rapid growth by re-engineering many parts of our supply chain to offer bulk, consolidated, pallet deliveries and many other services that business customers require.
The AB Operations Analyst will partner with program managers across AU AB Ops on improving last mile performance for AB commercial shipments, analysing delivery experience metrics, investigating complex customer issues and escalations, and lending execution support for bulk or high value orders. You will collaborate with a wide range of stakeholders across the business such as AB Sales, AB Customer Support, AMZL, AMXL and 3P. This role will be tactical in nature, and you'll conduct your own research and analysis, always with an eye on the long-term vision of the business. Skills such as cross-team coordination, data analysis and communicating to senior management are essential. This role provides a great opportunity to strengthen the foundations of Amazon's B2B operations in AU and offers the opportunity to influence business decisions and shape the future.
Key job responsibilities
- Manage high-level customer escalations and feedback, including analysing Voice of Customer (VOC) data and attending weekly business reviews
- Conduct deep-dive data analysis on top-performing locations, 3rd party vendor performance, and business operating hours
- Analyse data and drive improvements that are quantified with metrics
- Support program managers with critical business initiatives and programs
- Communicate updates to program managers and senior management
- Oversee the customer onboarding process for a key service offering
- Govern KPI reporting for portfolio programs, providing visibility to milestones, and performance
Basic Qualifications
- Bachelor's degree or equivalent
- 3+ years of working with computers and Microsoft Office products and applications experience
- 3+ years of data analysis and formula creation in Microsoft Excel experience
- Knowledge of SQL
- Knowledge of VBA and Excel Macro creation and modification
- Experience using data to drive root cause elimination and process improvement
Preferred Qualifications
- Experience with end-to-end project management
- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
- Familiarity with supply chain management concepts - forecasting, planning, optimization, logistics - gained through work experience or graduate level education.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon Business (AB) is re-inventing B2B eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection, low pricing, unique delivery experiences, and great customer service. WW Amazon Business Ops (AB Ops) is building the operations and supply chain solutions that will enable AB's rapid growth by re-engineering many parts of our supply chain to offer bulk, consolidated, pallet deliveries and many other services that business customers require.
The AB Operations Analyst will partner with program managers across AU AB Ops on improving last mile performance for AB commercial shipments, analysing delivery experience metrics, investigating complex customer issues and escalations, and lending execution support for bulk or high value orders. You will collaborate with a wide range of stakeholders across the business such as AB Sales, AB Customer Support, AMZL, AMXL and 3P. This role will be tactical in nature, and you'll conduct your own research and analysis, always with an eye on the long-term vision of the business. Skills such as cross-team coordination, data analysis and communicating to senior management are essential. This role provides a great opportunity to strengthen the foundations of Amazon's B2B operations in AU and offers the opportunity to influence business decisions and shape the future.
Key job responsibilities
- Manage high-level customer escalations and feedback, including analysing Voice of Customer (VOC) data and attending weekly business reviews
- Conduct deep-dive data analysis on top-performing locations, 3rd party vendor performance, and business operating hours
- Analyse data and drive improvements that are quantified with metrics
- Support program managers with critical business initiatives and programs
- Communicate updates to program managers and senior management
- Oversee the customer onboarding process for a key service offering
- Govern KPI reporting for portfolio programs, providing visibility to milestones, and performance
Basic Qualifications
- Bachelor's degree or equivalent
- 3+ years of working with computers and Microsoft Office products and applications experience
- 3+ years of data analysis and formula creation in Microsoft Excel experience
- Knowledge of SQL
- Knowledge of VBA and Excel Macro creation and modification
- Experience using data to drive root cause elimination and process improvement
Preferred Qualifications
- Experience with end-to-end project management
- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
- Familiarity with supply chain management concepts - forecasting, planning, optimization, logistics - gained through work experience or graduate level education.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
1
Account Manager, Amazon Marketplace
Sydney, New South Wales
Amazon
Posted 8 days ago
Job Viewed
Job Description
Description
Amazon Australia is seeking motivated and driven Account Managers to join our third-party marketplace team. We have several openings across various categories including Consumer Electronics, Home & Leisure, Fast-Moving Consumer Goods (FMCGs), Fashion, etc. As an Account Manager, you'll play a crucial role in shaping the future of e-commerce in Australia by creating and nurturing relationships with diverse Selling Partners and helping them maximise their success on our platform.
As a trusted advisor, you'll leverage Amazon's tools to help businesses expand their customer base and increase sales. This position offers more than just a job; it's an opportunity to influence the trajectory of online retail in Australia. Working within our collaborative and inclusive team, you'll immerse yourself in this fast-paced world, fostering valuable relationships and continuously enhancing your professional skills. Your expertise will be instrumental in driving the growth of our sellers and contributing to the broader e-commerce landscape in Australia.
If you're passionate about the ever-evolving world of e-commerce, thrive in a results-driven environment, and are eager to make a significant impact, we invite you to join Amazon. Together, we'll innovate and excel.
Our team operates out of our CBD office, conveniently located near many transportation options.
___
There are also a great range of benefits that make Amazon a great place to work, including our popular Dogs At Work program which has been proven to lower stress and boost morale and is now running successfully in our corporate offices around Australia.
Our commuter benefits scheme allows employees to save on the cost of getting to and from work while Amazon also offers subsidized health insurance for employees and their dependents on top of salary continuance (income protection), and life insurance.
Amazon has all kinds of jobs for all kinds of people, and prides itself on hiring individuals with all types of background and experiences and celebrates diversity of leadership and thought as a key component in its mission to create the most customer-centric company in the world.
This position requires full-time in-office presence 5 days per week at our CBD location.
Key job responsibilities
* Recruit and onboard new sellers, managing the full sales cycle from prospecting to launch
* Build and maintain strong relationships with new and/or existing Selling Partners, from major brands to innovative small and medium-sized businesses
* Drive growth across multiple categories by helping sellers adopt Amazon tools and services
* Analyse industry and Amazon internal data to identify trends, opportunities, and areas for improvement
* Collaborate with various internal teams to implement solutions that benefit both sellers and customers
* Meet or exceed targets for seller account management and growth
* Develop expertise in your category using internal and industry data to understand the competitive landscape, identify customer behaviors, trends and new opportunities
* Relay market needs and seller feedback to internal Amazon teams to improve seller and customer experiences
A day in the life
Your core responsibility will be to manage Selling Partners in your category. You'll work to accelerate and grow these businesses, helping them adopt Amazon tools and services to reach more customers. While the role will be primarily phone and email-based, you have flexibility in how you manage your accounts and achieve your goals. You'll also have the opportunity to take on additional projects according to your strengths, interests, and the needs of the business.
About the team
Our Account Management team is diverse, inclusive, and passionate about creating opportunities for sellers to thrive on Amazon. We come from various professional, educational, and cultural backgrounds, united by our commitment to customer obsession and seller success. Our collaborative environment encourages innovative thinking and supports professional growth.
We work hard but also prioritize work-life balance and team bonding. We celebrate achievements and milestones with activities such as harbor cruises, breakfast BBQs, bowling, and laser tag. Our modern CBD office provides a comfortable and inspiring workspace, easily accessible by public transport.
Basic Qualifications
- 2+ years of professional or military experience
- Knowledge of Microsoft Office products and applications
- Experience prospecting, qualifying, and cold-calling companies
- Bachelor's degree
Preferred Qualifications
- Experience and track record of exceeding sales goals
- Knowledge of SQL
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Experience within e-commerce or Retail fields
- Experience with pipeline management skills to include utilization of Salesforce or other CRM tools
- Experience working with clients
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon Australia is seeking motivated and driven Account Managers to join our third-party marketplace team. We have several openings across various categories including Consumer Electronics, Home & Leisure, Fast-Moving Consumer Goods (FMCGs), Fashion, etc. As an Account Manager, you'll play a crucial role in shaping the future of e-commerce in Australia by creating and nurturing relationships with diverse Selling Partners and helping them maximise their success on our platform.
As a trusted advisor, you'll leverage Amazon's tools to help businesses expand their customer base and increase sales. This position offers more than just a job; it's an opportunity to influence the trajectory of online retail in Australia. Working within our collaborative and inclusive team, you'll immerse yourself in this fast-paced world, fostering valuable relationships and continuously enhancing your professional skills. Your expertise will be instrumental in driving the growth of our sellers and contributing to the broader e-commerce landscape in Australia.
If you're passionate about the ever-evolving world of e-commerce, thrive in a results-driven environment, and are eager to make a significant impact, we invite you to join Amazon. Together, we'll innovate and excel.
Our team operates out of our CBD office, conveniently located near many transportation options.
___
There are also a great range of benefits that make Amazon a great place to work, including our popular Dogs At Work program which has been proven to lower stress and boost morale and is now running successfully in our corporate offices around Australia.
Our commuter benefits scheme allows employees to save on the cost of getting to and from work while Amazon also offers subsidized health insurance for employees and their dependents on top of salary continuance (income protection), and life insurance.
Amazon has all kinds of jobs for all kinds of people, and prides itself on hiring individuals with all types of background and experiences and celebrates diversity of leadership and thought as a key component in its mission to create the most customer-centric company in the world.
This position requires full-time in-office presence 5 days per week at our CBD location.
Key job responsibilities
* Recruit and onboard new sellers, managing the full sales cycle from prospecting to launch
* Build and maintain strong relationships with new and/or existing Selling Partners, from major brands to innovative small and medium-sized businesses
* Drive growth across multiple categories by helping sellers adopt Amazon tools and services
* Analyse industry and Amazon internal data to identify trends, opportunities, and areas for improvement
* Collaborate with various internal teams to implement solutions that benefit both sellers and customers
* Meet or exceed targets for seller account management and growth
* Develop expertise in your category using internal and industry data to understand the competitive landscape, identify customer behaviors, trends and new opportunities
* Relay market needs and seller feedback to internal Amazon teams to improve seller and customer experiences
A day in the life
Your core responsibility will be to manage Selling Partners in your category. You'll work to accelerate and grow these businesses, helping them adopt Amazon tools and services to reach more customers. While the role will be primarily phone and email-based, you have flexibility in how you manage your accounts and achieve your goals. You'll also have the opportunity to take on additional projects according to your strengths, interests, and the needs of the business.
About the team
Our Account Management team is diverse, inclusive, and passionate about creating opportunities for sellers to thrive on Amazon. We come from various professional, educational, and cultural backgrounds, united by our commitment to customer obsession and seller success. Our collaborative environment encourages innovative thinking and supports professional growth.
We work hard but also prioritize work-life balance and team bonding. We celebrate achievements and milestones with activities such as harbor cruises, breakfast BBQs, bowling, and laser tag. Our modern CBD office provides a comfortable and inspiring workspace, easily accessible by public transport.
Basic Qualifications
- 2+ years of professional or military experience
- Knowledge of Microsoft Office products and applications
- Experience prospecting, qualifying, and cold-calling companies
- Bachelor's degree
Preferred Qualifications
- Experience and track record of exceeding sales goals
- Knowledge of SQL
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Experience within e-commerce or Retail fields
- Experience with pipeline management skills to include utilization of Salesforce or other CRM tools
- Experience working with clients
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
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