Explore numerous IT support job opportunities. These roles are vital for maintaining 645 IT Support jobs in Australia
Desktop Support Analyst
South Brisbane, Queensland
Stantec
Posted 6 days ago
Job Viewed
Job Description
Desktop Support Analyst - ( KY )
**Description**
_Please note that employment visa sponsorship is not available for this role. Therefore, it is only suitable for candidates who are Australian citizens or permanent residents. Applicants on temporary visas or requiring sponsorship will not be considered._
**About the role**
_The professional-level Desktop Support Analyst position is a customer-facing role that requires intermediate proficiency in a variety of IT systems and applications. This role is vital to ensuring the smooth operation of day-to-day business activities, with a strong focus on supporting Windows desktop environments and commonly used applications._
_As part of the IT support team, the analyst will be responsible for addressing user issues, maintaining system functionality, and contributing to a positive user experience. In addition to technical support, the position involves a range of operational and administrative duties that are essential for consistent and reliable service delivery. These responsibilities may include managing support requests, documenting procedures, and assisting with routine system checks, all of which help maintain the overall health and efficiency of the IT environment._
_The ideal candidate will bring a solid technical foundation in IT desktop support, with hands-on experience in troubleshooting hardware and software issues, configuring systems, and supporting end users. If you're currently working in a Service Desk Support role and looking to take the next step in your career, this position offers a great opportunity to gain more hands-on experience and broaden your technical skill set._
**Key accountabilities for this role include:**
* Provide user facing operational support for desktops and applications. Contribute to the resolution of operational problems by working collaboratively with virtual peers
* Resolve requests using Stantec ticket system within agreed timeframes and ensure all tickets are correctly documented.
* Conduct Queue Management activities, including the management and auditing of the Incident and Service Request queues daily, and monitoring and alerting the RITC and RITM on trends.
* Conduct proactive maintenance and administration of designated services, including implementation, configuration, and monitoring.
* Maintain and create operational knowledge base documentation.
* Deploy software updates and security patches to workstations.
* Collaborate with other IT service teams and the Procurement team on lifecycle management to ensure that local IT assets are fully and effectively used during their effective life.
* Ensure the safe, secure and effective disposal of Stantec computing devices.
* Installation of all user related Software on receipt of an approved Service Request.
* Participate in cross training and mentoring with service delivery teams.
* Participate in IT projects as an operational resource performing tasks as required.
* Contribute to the development of operational procedures and documentation.
* Support corporate policies, procedures and best practices pertinent to supporting Stantec's Infrastructure.
* Complete all work in line with Stantec Health and Safety program
**Qualifications**
**Skills & Specifications:**
* Tertiary qualification in Information Technology (or equivalent) is preferred but not a requirement
* Some experience working in an IT environment required
* Travel (driving/flying to other Stantec offices (local and interstate will be required), must have valid driver's license.
* Suitable for Permanent Residency visa holders or Australia Citizens only
* Self-starter - The ability to work with minimal supervision
* Demonstrates an outstanding "customer orientated" service management experience
* Ability to build relationships through strong interpersonal skills (written and verbal)
* Demonstrated capability for problem solving, decision making, sound judgement and assertiveness
* Demonstrates the ability to tackle a problem by using a logical, systematic and sequential approach
* Awareness of the challenges and benefits of working in geographically and culturally dispersed, virtual teams, and willingness to work cooperatively with others in such teams
* Process orientated, able to work cross functionally in a team environment
* Exhibit a natural curiosity, passion, and a desire to find ways to apply technology to business challenges
* Promotes innovation and continual process improvement
**About Stantec**
The Stantec community unites over 34,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life. Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships.
**What we offer**
Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.
* Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment.
* Option to purchase up to 4 weeks additional leave.
* Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning
* Mentoring for your own development and the opportunity to mentor others
* Professional Memberships
* Salary Continuance Insurance (SCI)
* Mental Health, Employee Assistance Program and Wellbeing Programs
* Service Recognition Awards
**How to apply**
If this position is of interest, submit your application online.
Please note that no agency applications will be accepted at this time.
**Primary Location** : Australia-Queensland-South Brisbane
**Organization** : BC-3094 IT Services-AU Corporate
**Employee Status** : Regular
**Job Level** : Individual Contributor
**Travel** : No
**Schedule** : Full-time
**Job Posting** : Oct 12, 2025, 8:47:06 PM
**Req ID:** KY
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans
**Description**
_Please note that employment visa sponsorship is not available for this role. Therefore, it is only suitable for candidates who are Australian citizens or permanent residents. Applicants on temporary visas or requiring sponsorship will not be considered._
**About the role**
_The professional-level Desktop Support Analyst position is a customer-facing role that requires intermediate proficiency in a variety of IT systems and applications. This role is vital to ensuring the smooth operation of day-to-day business activities, with a strong focus on supporting Windows desktop environments and commonly used applications._
_As part of the IT support team, the analyst will be responsible for addressing user issues, maintaining system functionality, and contributing to a positive user experience. In addition to technical support, the position involves a range of operational and administrative duties that are essential for consistent and reliable service delivery. These responsibilities may include managing support requests, documenting procedures, and assisting with routine system checks, all of which help maintain the overall health and efficiency of the IT environment._
_The ideal candidate will bring a solid technical foundation in IT desktop support, with hands-on experience in troubleshooting hardware and software issues, configuring systems, and supporting end users. If you're currently working in a Service Desk Support role and looking to take the next step in your career, this position offers a great opportunity to gain more hands-on experience and broaden your technical skill set._
**Key accountabilities for this role include:**
* Provide user facing operational support for desktops and applications. Contribute to the resolution of operational problems by working collaboratively with virtual peers
* Resolve requests using Stantec ticket system within agreed timeframes and ensure all tickets are correctly documented.
* Conduct Queue Management activities, including the management and auditing of the Incident and Service Request queues daily, and monitoring and alerting the RITC and RITM on trends.
* Conduct proactive maintenance and administration of designated services, including implementation, configuration, and monitoring.
* Maintain and create operational knowledge base documentation.
* Deploy software updates and security patches to workstations.
* Collaborate with other IT service teams and the Procurement team on lifecycle management to ensure that local IT assets are fully and effectively used during their effective life.
* Ensure the safe, secure and effective disposal of Stantec computing devices.
* Installation of all user related Software on receipt of an approved Service Request.
* Participate in cross training and mentoring with service delivery teams.
* Participate in IT projects as an operational resource performing tasks as required.
* Contribute to the development of operational procedures and documentation.
* Support corporate policies, procedures and best practices pertinent to supporting Stantec's Infrastructure.
* Complete all work in line with Stantec Health and Safety program
**Qualifications**
**Skills & Specifications:**
* Tertiary qualification in Information Technology (or equivalent) is preferred but not a requirement
* Some experience working in an IT environment required
* Travel (driving/flying to other Stantec offices (local and interstate will be required), must have valid driver's license.
* Suitable for Permanent Residency visa holders or Australia Citizens only
* Self-starter - The ability to work with minimal supervision
* Demonstrates an outstanding "customer orientated" service management experience
* Ability to build relationships through strong interpersonal skills (written and verbal)
* Demonstrated capability for problem solving, decision making, sound judgement and assertiveness
* Demonstrates the ability to tackle a problem by using a logical, systematic and sequential approach
* Awareness of the challenges and benefits of working in geographically and culturally dispersed, virtual teams, and willingness to work cooperatively with others in such teams
* Process orientated, able to work cross functionally in a team environment
* Exhibit a natural curiosity, passion, and a desire to find ways to apply technology to business challenges
* Promotes innovation and continual process improvement
**About Stantec**
The Stantec community unites over 34,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life. Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships.
**What we offer**
Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.
* Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment.
* Option to purchase up to 4 weeks additional leave.
* Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning
* Mentoring for your own development and the opportunity to mentor others
* Professional Memberships
* Salary Continuance Insurance (SCI)
* Mental Health, Employee Assistance Program and Wellbeing Programs
* Service Recognition Awards
**How to apply**
If this position is of interest, submit your application online.
Please note that no agency applications will be accepted at this time.
**Primary Location** : Australia-Queensland-South Brisbane
**Organization** : BC-3094 IT Services-AU Corporate
**Employee Status** : Regular
**Job Level** : Individual Contributor
**Travel** : No
**Schedule** : Full-time
**Job Posting** : Oct 12, 2025, 8:47:06 PM
**Req ID:** KY
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans
This advertiser has chosen not to accept applicants from your region.
0
Desktop Support Engineer
Scoresby, Victoria
ThermoFisher Scientific
Posted 11 days ago
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Description - IT Desktop Support Engineer**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
**Location/Division Specific Information**
Located at our Scoresby site in Victoria, this position assists the Australian and New Zealand enterprise and works closely with IT teams at regional and global levels.
**About the Role:**
As a Frontline IT Support Specialist, your role will involve ensuring efficient performance of systems, networks, and devices across the ANZ business. You will work closely with IT teams at various levels - from regional to global- handling onboarding/offboarding processes and improving IT infrastructure.
**What You'll Do:**
+ Function as the key contact for IT issues at the Scoresby site and across ANZ.
+ Provide adaptable and proactive support to minimize downtime for users.
+ Handle IT aspects of user onboarding and offboarding, ensuring accounts, devices, and access are provisioned or revoked on time.
+ Configure, install, and maintain PCs, laptops, printers, phones, and network hardware.
+ Monitor and maintain IT asset records, ensuring accuracy of the asset management system.
+ Support server/system administration tasks and liaise with vendors for upgrades or fixes.
+ Lead IT induction for new staff and deliver excellent day-one IT experience.
+ Handle access management, file permissions, Active Directory groups, and distribution lists.
+ Maintain documentation, system records, and change control logs.
+ Assist IT projects, system upgrades, and network improvements for APAC and global teams.
+ Call out and partner with Level 3/global IT colleagues on complex issues.
+ Collaborate with external vendors (e.g. Fujitsu, Dell, Upstream, mobile carriers) to enhance infrastructure.
+ Participate in critical system failure responses and after-hours support when required.
**Keys to Success:**
**Education**
+ Tertiary qualification in Information Technology or related field.
+ ITIL certification preferred.
**Experience**
+ Solid experience supporting Office 365 and end-user computing environments.
+ Hands-on experience with desktop, laptop, mobile, and network hardware.
+ Prior exposure to ticketing systems (ServiceNow experience highly regarded)
**Knowledge, Skills, Abilities**
+ Strong problem-solving and issue resolution abilities.
+ Good communication and interpersonal abilities, with confidence supporting staff at all levels.
+ Ability to handle ambitious priorities and meet deadlines.
+ Collaborative approach to work optimally across local, regional, and global teams.
+ Adaptable and willing to support business needs outside of core hours if required.
**Physical Requirements / Work Environment**
+ Onsite presence at the Scoresby site is required to provide hands-on IT support.
+ Participation in on-call work may be required in line with company policy.
**Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.**
+ **Health & Wellbeing:** Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ **Flexibility:** Balance your work and personal life with flexible arrangements.
+ **Extra Leave:** Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ **Charitable Giving & Volunteering:** Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ **Learning & Development:** Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
**Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality**
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
**Apply today! Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Description - IT Desktop Support Engineer**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
**Location/Division Specific Information**
Located at our Scoresby site in Victoria, this position assists the Australian and New Zealand enterprise and works closely with IT teams at regional and global levels.
**About the Role:**
As a Frontline IT Support Specialist, your role will involve ensuring efficient performance of systems, networks, and devices across the ANZ business. You will work closely with IT teams at various levels - from regional to global- handling onboarding/offboarding processes and improving IT infrastructure.
**What You'll Do:**
+ Function as the key contact for IT issues at the Scoresby site and across ANZ.
+ Provide adaptable and proactive support to minimize downtime for users.
+ Handle IT aspects of user onboarding and offboarding, ensuring accounts, devices, and access are provisioned or revoked on time.
+ Configure, install, and maintain PCs, laptops, printers, phones, and network hardware.
+ Monitor and maintain IT asset records, ensuring accuracy of the asset management system.
+ Support server/system administration tasks and liaise with vendors for upgrades or fixes.
+ Lead IT induction for new staff and deliver excellent day-one IT experience.
+ Handle access management, file permissions, Active Directory groups, and distribution lists.
+ Maintain documentation, system records, and change control logs.
+ Assist IT projects, system upgrades, and network improvements for APAC and global teams.
+ Call out and partner with Level 3/global IT colleagues on complex issues.
+ Collaborate with external vendors (e.g. Fujitsu, Dell, Upstream, mobile carriers) to enhance infrastructure.
+ Participate in critical system failure responses and after-hours support when required.
**Keys to Success:**
**Education**
+ Tertiary qualification in Information Technology or related field.
+ ITIL certification preferred.
**Experience**
+ Solid experience supporting Office 365 and end-user computing environments.
+ Hands-on experience with desktop, laptop, mobile, and network hardware.
+ Prior exposure to ticketing systems (ServiceNow experience highly regarded)
**Knowledge, Skills, Abilities**
+ Strong problem-solving and issue resolution abilities.
+ Good communication and interpersonal abilities, with confidence supporting staff at all levels.
+ Ability to handle ambitious priorities and meet deadlines.
+ Collaborative approach to work optimally across local, regional, and global teams.
+ Adaptable and willing to support business needs outside of core hours if required.
**Physical Requirements / Work Environment**
+ Onsite presence at the Scoresby site is required to provide hands-on IT support.
+ Participation in on-call work may be required in line with company policy.
**Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.**
+ **Health & Wellbeing:** Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ **Flexibility:** Balance your work and personal life with flexible arrangements.
+ **Extra Leave:** Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ **Charitable Giving & Volunteering:** Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ **Learning & Development:** Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
**Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality**
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
**Apply today! Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.
1
Desktop Support Engineer
5000 Adelaide, South Australia
Talent
Posted today
Job Viewed
Job Description
Desktop Support EngineerInitial Contract up until June 2026; Possibility for extensionAdelaide Based PositionThe Desktop Support Engineer provides high-quality technical support and customer service to enterprise users across the organisation. This role is responsible for maintaining, troubleshooting, and enhancing end-user computing environments, ensuring that desktop systems, applications, and hardware are reliable, secure, and optimised for business productivity.Key Responsibilities:End-User Support:Deliver timely and effective Level 2/3 support for desktops, laptops, mobile devices, and peripherals.Provide onsite and remote troubleshooting for hardware, operating systems, applications, and enterprise tools.Assist in onboarding and offboarding users, including account setup, access management, and equipment provisioning.System Administration & Maintenance:Manage and maintain Windows and/or macOS environments, ensuring compliance with security and configuration standards.Support enterprise collaboration platforms (e.g., Microsoft 365, Teams, SharePoint, Exchange).Deploy software packages, updates, and patches using enterprise deployment tools (e.g., Intune, SCCM).Incident, Problem & Change Management:Log, track, and resolve incidents and service requests in line with ITIL practices and SLAs.Escalate complex issues to higher-level support teams or vendors as required.Document fixes, procedures, and knowledge base articles for reusability.Enterprise Support:Support large-scale enterprise environments with hundreds/thousands of users across multiple sites.Assist with rollouts of enterprise initiatives such as OS upgrades, device refresh projects, and application deployments.Collaborate with network, infrastructure, and security teams to ensure seamless end-to-end service delivery.Customer Engagement:Deliver exceptional customer service, ensuring user satisfaction and minimal disruption to business operations.Provide user training and guidance on new technologies, systems, and IT policies. Key Skills & Experience:Proven experience in desktop support within a medium-to-large enterprise environment.Strong knowledge of Windows 10/11 and macOS operating systems.Proficiency with Active Directory, group policies, Exchange/Outlook, and identity/access management.Experience with enterprise device management tools (e.g., Microsoft Intune, SCCM, JAMF).Familiarity with ITIL-based service management processes.Strong troubleshooting skills across hardware, software, and network connectivity.Excellent communication and interpersonal skills, with a customer-first mindset.If the above role sounds of interest, please click on "Apply Now", or get in touch with Ivan via /
This advertiser has chosen not to accept applicants from your region.
2
Desktop Support EngineerL1
6230 Bunbury, Western Australia
MNL Technologies
Posted today
Job Viewed
Job Description
We're Hiring: L1 Desktop Support Technician
Location : Bunbury, Western Australia
Job Type : Casual | Schedule : Monday to Friday + On Call
Greetings from MNL Technologies!
MNL Technologies is a trusted provider of IT services across Australia, covering Desktop Support, Networking, Datacentres, and Server Infrastructure. We’re currently looking for an L1 Desktop Support Technician to support our clients in and around Bunbury, WA .
Key Responsibilities & Requirements:
- Minimum 1 year experience handling desktop support issues
- Installing & upgrading operating systems
- Patch installation
- Software & hardware break/fix
- Basic networking (LAN, WAN, switch/router config)
- WiFi troubleshooting fundamentals
- Installing & administering Microsoft Office
- Strong communication in business English + local language
- CCNA or higher certification (preferred)
Important Details:
- Work Location : Bunbury, WA
- Must be able to reliably commute or relocate before starting
- Eligibility : Australian Citizens only
- Please share your expected hourly rate
Contact Us To Apply:
Email :
Website :
Join a team where your skills are valued, and your growth is supported.
Apply now and make an impact with MNL Technologies!
Job Type: Casual
Pay: From $24.95 per hour
This advertiser has chosen not to accept applicants from your region.
3
Desktop Support Engineer (Level 1)
6000 Perth, Western Australia
Omni Executive
Posted today
Job Viewed
Job Description
Security Clearance Required Negative Vetting 1
Location of Role Perth, WA
Job Details
As a Desktop Support Engineer at Omni, you’ll be providing in-house, day-to-day IT support and asset management to staff across our national footprint—not just WA. You’ll work closely with the Senior Manager ICT and your Desktop Support Engineer colleagues to deliver reliable support across hardware, software, and networking, while ensuring all actions align with established policies and procedures. Whether you're answering support tickets, managing assets, or coordinating with vendors, your calm and respectful approach, passion for thorough documentation—whether it's a quick user interaction or a detailed knowledge article—and commitment to following policies and procedures will be key to your success.
You’ll also play a role in maintaining system integrity and compliance and contributing to infrastructure monitoring and documentation. This is a hands-on role where your ability to communicate clearly, adapt quickly, and build trust will make a real impact. You’ll be part of a team working together to continuously improve service delivery and uphold Omni’s high standards for security, performance, and professionalism.
Our Ideal Candidate
Our new Desktop Support Engineer will be a dependable and respectful IT professional who thrives in a fast-paced environment. They bring humility to their work, communicate clearly, and follow established policies and procedures when resolving issues or escalating to vendors. With a strong sense of trust and accountability, they deliver excellent support while adapting quickly to changing needs.
Follows policies, procedures, and escalation paths Consistently creating thorough documentation – Knowledge articles and interactions with users Builds trust through consistent, reliable support and clear communication with users and vendors Demonstrates humility and a willingness to learn from others Adapts quickly to change with an agile, solutions-focused mindset Works collaboratively and values diverse perspectives
Essential Requirements
The below key requirements are required to be demonstrated by all employees to Omni.
Be an Australian Citizen Hold a current Australian Government Security Clearance or be willing to obtain one Have excellent communication, negotiation and relationship building skills
In Addition, This Role Will Require
The ability to travel between Perth CBD and Jandakot Airport offices, where you will be primarily based in your role. Minimum two to three years’ IT support experience in a corporate environment Proficient in Microsoft 365 and related technologies, including Entra ID, Intune, Identity Management, Exchange Online, Teams, SharePoint, and Microsoft Defender. Asset management experience with Windows laptops and iPhones Networking experience with Cisco Meraki and Ubiquiti is desirable. Atlassian (Jira Service Management and Confluence) experience is desirable.
About Us
Since 2012, Omni has proudly stood as an Australian-owned company dedicated to serving clients across the Australian Government, Defence and Private Sector landscapes. Our strength, embodied by a team exceeding 400 members, emanates from our shared values and a relentless pursuit of excellence.
At Omni, we assemble a diverse team representing a spectrum of backgrounds, including intelligence, special operations, law enforcement, emergency services, engineering, and aviation. Guided by our core values of Respect, Trust, Agility and Humility, we tailor solutions to meet the unique needs of our clients, fostering enduring partnerships built on mutual respect and trust.
Applications will not be assessed until the closing date for this role. We welcome applications from a diverse range of candidates including veterans and those from the Defence Industry. Please ensure that you submit both your resume and cover letter addressing your suitability for the role. Only shortlisted candidates will be contacted. Join us in Securing Tomorrow, Today.
Location of Role Perth, WA
Job Details
As a Desktop Support Engineer at Omni, you’ll be providing in-house, day-to-day IT support and asset management to staff across our national footprint—not just WA. You’ll work closely with the Senior Manager ICT and your Desktop Support Engineer colleagues to deliver reliable support across hardware, software, and networking, while ensuring all actions align with established policies and procedures. Whether you're answering support tickets, managing assets, or coordinating with vendors, your calm and respectful approach, passion for thorough documentation—whether it's a quick user interaction or a detailed knowledge article—and commitment to following policies and procedures will be key to your success.
You’ll also play a role in maintaining system integrity and compliance and contributing to infrastructure monitoring and documentation. This is a hands-on role where your ability to communicate clearly, adapt quickly, and build trust will make a real impact. You’ll be part of a team working together to continuously improve service delivery and uphold Omni’s high standards for security, performance, and professionalism.
Our Ideal Candidate
Our new Desktop Support Engineer will be a dependable and respectful IT professional who thrives in a fast-paced environment. They bring humility to their work, communicate clearly, and follow established policies and procedures when resolving issues or escalating to vendors. With a strong sense of trust and accountability, they deliver excellent support while adapting quickly to changing needs.
Follows policies, procedures, and escalation paths Consistently creating thorough documentation – Knowledge articles and interactions with users Builds trust through consistent, reliable support and clear communication with users and vendors Demonstrates humility and a willingness to learn from others Adapts quickly to change with an agile, solutions-focused mindset Works collaboratively and values diverse perspectives
Essential Requirements
The below key requirements are required to be demonstrated by all employees to Omni.
Be an Australian Citizen Hold a current Australian Government Security Clearance or be willing to obtain one Have excellent communication, negotiation and relationship building skills
In Addition, This Role Will Require
The ability to travel between Perth CBD and Jandakot Airport offices, where you will be primarily based in your role. Minimum two to three years’ IT support experience in a corporate environment Proficient in Microsoft 365 and related technologies, including Entra ID, Intune, Identity Management, Exchange Online, Teams, SharePoint, and Microsoft Defender. Asset management experience with Windows laptops and iPhones Networking experience with Cisco Meraki and Ubiquiti is desirable. Atlassian (Jira Service Management and Confluence) experience is desirable.
About Us
Since 2012, Omni has proudly stood as an Australian-owned company dedicated to serving clients across the Australian Government, Defence and Private Sector landscapes. Our strength, embodied by a team exceeding 400 members, emanates from our shared values and a relentless pursuit of excellence.
At Omni, we assemble a diverse team representing a spectrum of backgrounds, including intelligence, special operations, law enforcement, emergency services, engineering, and aviation. Guided by our core values of Respect, Trust, Agility and Humility, we tailor solutions to meet the unique needs of our clients, fostering enduring partnerships built on mutual respect and trust.
Applications will not be assessed until the closing date for this role. We welcome applications from a diverse range of candidates including veterans and those from the Defence Industry. Please ensure that you submit both your resume and cover letter addressing your suitability for the role. Only shortlisted candidates will be contacted. Join us in Securing Tomorrow, Today.
This advertiser has chosen not to accept applicants from your region.
4
IT Desktop Support (Level 1/2)
2060 Waverton, New South Wales
PharmaCare Laboratories
Posted today
Job Viewed
Job Description
Job Type: Permanent - Full Time
Location: Warriewood, NSW
Job Category: IT
About Us
At PharmaCare, we are dedicated to enriching people's lives through improved health and wellness. As an Australian born and built success story we are proud of our heritage and remain a 100% Australian owned and family operated business. We have built on our success at home, with sales and marketing operations in China and SE Asia, where we sell and market some of our well-known and trusted brands. These brands include Nature’s Way, Kids Smart, Bioglan, Sambucol, Redwin, Rosken, Norsca, Brut, Skin Doctors, Naturopathica, KP24, Promensil, BioMedica, Medlab and many more.
Our success comes from our performance led culture, and we want our people to succeed. We encourage ownership and integrity with an entrepreneurial flair. Based on the Northern Beaches we live the life we promote.
We are family owned with a global reach, our products are found in pharmacies, supermarkets, department and variety stores all over the world.
Extras we know you’ll love
On-site 3 level gym with dedicated personal trainers and daily classesFull time barista with free coffee and free smoothiesGenerous monthly product allowance to support your health and wellbeingPaid parental leave, subsidised health and salary continuance insuranceFlexible working hoursOnsite parkingEmployee assistance/wellbeing initiativesOngoing training and development programsLeave loading
Job Description
About the role
PharmaCare is seeking a skilled IT Desktop Support professional with basic to intermediate networking experience to join our dynamic team. As part of the IT department, you will play a crucial role in providing essential desktop support within our innovative and fast-paced environment. This permanent, full-time position offers an exciting opportunity for the right candidate to contribute to our ongoing success in the IT sector. If you are passionate about delivering top-notch technical support and thrive in a collaborative setting, we encourage you to apply and be part of our dedicated team.
You will be responsible for providing technical assistance and support related to computer systems, hardware, and software and respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Support for end users with windows devices and application support including Windows OS and MS Office 365.Complete ongoing and regular maintenance, such as patching and updates for company devices.Build subject matter expertise and capability around key vendor solutions.Configure and manage network switches with VLANs and Wireless Access Point (WAP) controllersBe responsible for providing technical support and incident management across technology areas and platforms.Provide seamless onboarding and offboarding of staff.
Full time onsite role based in Warriewood on Sydney's northern beaches
Desired Skills And Experience
About you
Our ideal candidate will have 3+ years of experience in an IT service or service desk role, including network administration. Confident with troubleshooting and problem solving for desktop, network, and mobile technologies.
Proficient in using ticketing systems to manager workloadNetwork administration experience, including VLANs, Patching, Switches, DNS and DHCP servers and VPNDemonstrated understanding and working knowledge of Microsoft Windows, macOS, and IOSHybrid Active Directory/Group policiesMicrosoft Office 365 SuiteMDM solutions such as NinjaOne, Microsoft intune, or JamfEnterprise-grade cybersecurity solutionsVeeam backupITIL foundation certificationExperience with technical writingMS office 365 administration including SharePoint, Teams, OneDriveDriver's license and car to travel to other sites
Location: Warriewood, NSW
Job Category: IT
About Us
At PharmaCare, we are dedicated to enriching people's lives through improved health and wellness. As an Australian born and built success story we are proud of our heritage and remain a 100% Australian owned and family operated business. We have built on our success at home, with sales and marketing operations in China and SE Asia, where we sell and market some of our well-known and trusted brands. These brands include Nature’s Way, Kids Smart, Bioglan, Sambucol, Redwin, Rosken, Norsca, Brut, Skin Doctors, Naturopathica, KP24, Promensil, BioMedica, Medlab and many more.
Our success comes from our performance led culture, and we want our people to succeed. We encourage ownership and integrity with an entrepreneurial flair. Based on the Northern Beaches we live the life we promote.
We are family owned with a global reach, our products are found in pharmacies, supermarkets, department and variety stores all over the world.
Extras we know you’ll love
On-site 3 level gym with dedicated personal trainers and daily classesFull time barista with free coffee and free smoothiesGenerous monthly product allowance to support your health and wellbeingPaid parental leave, subsidised health and salary continuance insuranceFlexible working hoursOnsite parkingEmployee assistance/wellbeing initiativesOngoing training and development programsLeave loading
Job Description
About the role
PharmaCare is seeking a skilled IT Desktop Support professional with basic to intermediate networking experience to join our dynamic team. As part of the IT department, you will play a crucial role in providing essential desktop support within our innovative and fast-paced environment. This permanent, full-time position offers an exciting opportunity for the right candidate to contribute to our ongoing success in the IT sector. If you are passionate about delivering top-notch technical support and thrive in a collaborative setting, we encourage you to apply and be part of our dedicated team.
You will be responsible for providing technical assistance and support related to computer systems, hardware, and software and respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Support for end users with windows devices and application support including Windows OS and MS Office 365.Complete ongoing and regular maintenance, such as patching and updates for company devices.Build subject matter expertise and capability around key vendor solutions.Configure and manage network switches with VLANs and Wireless Access Point (WAP) controllersBe responsible for providing technical support and incident management across technology areas and platforms.Provide seamless onboarding and offboarding of staff.
Full time onsite role based in Warriewood on Sydney's northern beaches
Desired Skills And Experience
About you
Our ideal candidate will have 3+ years of experience in an IT service or service desk role, including network administration. Confident with troubleshooting and problem solving for desktop, network, and mobile technologies.
Proficient in using ticketing systems to manager workloadNetwork administration experience, including VLANs, Patching, Switches, DNS and DHCP servers and VPNDemonstrated understanding and working knowledge of Microsoft Windows, macOS, and IOSHybrid Active Directory/Group policiesMicrosoft Office 365 SuiteMDM solutions such as NinjaOne, Microsoft intune, or JamfEnterprise-grade cybersecurity solutionsVeeam backupITIL foundation certificationExperience with technical writingMS office 365 administration including SharePoint, Teams, OneDriveDriver's license and car to travel to other sites
This advertiser has chosen not to accept applicants from your region.
5
IT Support / Help Desk
2000 Sydney, New South Wales
Racing NSW
Posted today
Job Viewed
Job Description
IT Support / Help Desk
Racing NSW - IT Department
Full time role in Sydney CBD
Salary negotiable based on experience.
Racing NSW is responsible for the leadership, supervision and regulation of thoroughbred horse racing within NSW.
Working full time from our Sydney head office, we have an exciting opportunity to join a small and dedicated IT department focused on servicing the NSW Thoroughbred Racing Industry.
In a typical day in this role, you might:
Utilise effective technical and interpersonal skills to provide first and second level support for all desktop, infrastructure, and system issues both Face-to-face and remote users.
Installing, configuring, and maintaining desktops, applications, and printers.
Troubleshooting hardware network and software issues
Ensure incidents and resolutions are recorded within the IT Service Desk and knowledge base.
Perform routine checks, maintenance, and monitoring of IT infrastructure.
To be considered for this role, you should have:
‘Can do’ attitude and determination to get the job done.
Three years’ experience working in a similar role.
A tertiary level qualification in Information Technology.
Thorough working knowledge of Microsoft Office 365 and Active Directory, endpoint security such as Sophos Antivirus/Encryption, VPN, Experience with Windows OS and patching.
A fundamental knowledge of network and server infrastructure and troubleshooting.
Demonstrated experience maintaining PCs, printers, servers, and application software.
Knowledge in troubleshooting Apple and Android devices, Backups, VMWare, DNS, DHCP, GPO, AWS environment.
Excellent customer service and communication skills and enjoy problem solving within a fast-paced environment.
Initiative and the ability to work independently.
Knowledge in updating content in a website CMS, such as WordPress, is definitely an advantage for this role.
To apply please attach your cover letter together with your CV
This advertiser has chosen not to accept applicants from your region.
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6
Systems Engineer/ Desktop/ Network Support (Level 2-3)
4163 Cleveland, Queensland
Acworth Recruitment
Posted today
Job Viewed
Job Description
Time Out ! ComputersCyberSafeNSecure, pride themselves on being a 100% Australian owned Company that service SME’s including those that have offices in multiple cities across Australia and New Zealand.
They take a holistic approach to IT and Cyber Security, providing everything from the most complex of Networks and Server Managed SystemsEnvironments, whether they are hosted services (cloud) or located on-premise, or in multi-site offices.
They are looking for a talented Systems Engineer/Desktop/Network Support with industry certification to use their skills and expertise to deliver outstanding service and support outcomes to clients on a full time and permanent basis in their Brisbane office.
Core duties and responsibilities of the role will be to implement, monitor, administer and support core IT infrastructure and enterprise applications.
You are a natural problem solver with excellent troubleshooting skills. You will investigate and triage reported problems, including appropriate recording, and reporting via our service desk system and knowledgebase.
The ideal candidate will be able to manage high pressure and high volume in an evolving environment.
Your Demonstrated Experience:
Minimum 3 years Office 365 admin (Preferred)
Minimum 3 years Windows server admin
Minimum 3 years VMWare Esxi admin (Preferred)
Minimum 3 years MSP environment (Preferred)
Experience with 3CX Skills (VoIP) preferable
Proficient with Outlook/Email Routing essential
Proficient with Networking/Firewall essential
Experience with WHM/cPanel Administration skills preferred.
Proficient in Microsoft 365/Azure administration
Types of Software:
Windows server 2019+
Windows 10/11/MacOS/Linux
Corporate EDR – multi layered cybersecurity
Microsoft 365
3CX – VoIP Software
Cloud based File Share and Sync solutions
And the usual support software, Adobe etc.
What sort of person are we looking for?
Ability to deal with busy, high-pressure situations
Excellent communication skills - High level of customer service
Attention to Detail, follow-up on outstanding items
Ability to work independently with minimal supervision
What’s on Offer
Permanent Full-Time role based in Carindale – Work close to home.
Small close knit team –This role offers the chance to work across the full spectrum of IT support, giving you exposure to a wide range of technologies and client environments — not just a narrow slice of the industry.
A competitive salary will be offered dependant on qualifications and experience.
Potential for a vehicle to be included as part of the package.
Applications
If you are ready to build your career with a business that prides itself on providing exceptional customer service with a holistic approach, then send your application in now!
Applicants are asked to provide a current resume along with details/ evidence to support the above requirements of the role.
Please note that only applicants meeting the criteria outlined above will be contacted as part of the short-listing process.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Analyst
RELX INC
Posted 2 days ago
Job Viewed
Job Description
Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Analyst
Sydney, New South Wales
RELX INC
Posted 2 days ago
Job Viewed
Job Description
Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
9