49 IT Support Specialist jobs in Australia

**Date Posted:**
2025-02-06
**Country:**
Australia
**Location:**
AUSQLD122: Cannon Hill QLD, 101 Southgate Avenue, Cannon Hill, QLD, 4170, Australia
**Position Role Type:**
Unspecified
+ Fast track your career on breakthrough defence projects
+ Gain hands-on experience from concept to delivery
+ Learn from the best in a high calibre team with great benefits and professional development
Raytheon Australia is a trusted capability partner delivering some of the most complex, innovative and meaningful engineering projects for the Australian Defence Force. Right now, the company is experiencing exciting growth across the country, and we are looking for a smart and energised Supply Support Specialist to join our team.
Our Supply Support Specialists are world class and working on projects that truly contribute to the defence of our nation. We look for specialists with a talent for big picture thinking and attention to detail.
In return, we offer outstanding opportunities to grow, with Raytheon Australia's exclusive professional development programs, and a raft of employee benefits tailored to suit every stage of your career and lifestyle. Playing a key role in key projects is just one of the many reasons why it's great to work here.
**The role:**
+ Build a strong and responsive working relationship with internal and external stakeholders.
+ Data entry and upkeep of relevant Raytheon Australia and Commonwealth Inventory Management Systems.
+ Sourcing and preparation of quotes and requisitions for identified calibrations and repairs.
+ Monitoring of maintenance activities to ensure on time delivery of services.
+ Assist in achievement of key performance indicator and logistics governance metrics.
+ Export / Import (EXIM) compliance.
**The person:**
+ Minimum Certificate III in Supply/Logistics or Procurement related training.
+ At least 2 years repair management experience in a Defence sustainment/support program
+ Operation of MILIS is highly desirable.
+ Experience using SAP is highly desirable.
+ Certificate III or IV in a related field of Sustainment Life Cycle Management would be highly desirable.
+ Knowledge of EXIM, EHS and Quality policies, along with knowledge of Foreign Military Sales (FMS) processes.
+ Applicants must be eligible to obtain an Australian Defence Security Clearance
Don't miss the opportunity to build your career in a world class team and help build the defence systems that keep Australia safe.
As our employees say, we do great work at Raytheon Australia and it's great to #workhere. Come and find out why!
If you are looking for a challenging and rewarding career access your next mission now by clicking the "Apply" button below or contact us at
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Title:
Member Support Specialist
Job Description
**Join Our Expanding Team - Over 20 New Roles!**
We're excited to announce that our Australian Super team is growing rapidly due to our thriving business. We are looking for passionate customer experience professionals eager to support one of the nation's leading superannuation funds.
As we expand, leadership and support roles will become available, offering you opportunities for development and career growth. Whether you have call centre experience or are new to the field, we value your enthusiasm and dedication. We provide comprehensive training and the tools you need to succeed.
If you're ready to grow with us and make a significant impact, we want to hear from you!
**What You'll Do:**
+ Customer Support: Handle inbound calls and deliver clear, helpful support with online support, super accumulation, withdrawals, pension, investments, and employer contributions.
+ Problem Solving: Use internal systems to address enquiries and resolve issues.
+ Security and Compliance: Maintain the security of customer information and adhere to compliance protocols.
+ Guidance: Direct customers to additional resources when necessary
**Why You'll Love Working With Us:**
+ Comprehensive Training: Bring your customer service skills, and we'll equip you with everything else you need.
+ Flexible Start Dates: Start your journey with us at your convenience, with various intake dates available throughout June and July.
+ Work-Life Balance: Enjoy a Monday to Friday schedule with rotating shifts between 7 am and 8 pm.
+ Competitive Compensation: Earn $53,688 per year, plus superannuation and performance incentives.
+ Inspiring Workspace: Work from our modern office at 7 Tomlins Street, South Townsville, with beautiful scenic views.
+ Flexible Roles: Choose from full-time and part-time positions.
+ Career Growth: 80% of our frontline leaders on this account began in this role, providing clear pathways for advancement.
+ Supportive Culture: Join a team with regular social events, a relaxed dress code, and programs focused on employee wellbeing.
**What We're Looking For:**
+ Communication Skills: Friendly, professional demeanour in all interactions.
+ Multitasking Ability: Comfortable navigating multiple systems simultaneously.
+ Composure: Remain calm and focused in high-pressure situations.
+ Positive Attitude: Eager to learn and grow within the role.
+ Team Player: Strong individual accountability and a collaborative mindset.
**Ready to Apply?**
If you're looking for a stable, rewarding role where you can build real skills and grow your career, apply today, and see where a career at Concentrix can take you!
_Applicants must be at least 18 years old and have full working rights in Australia, with the ability to complete background, police, and credit checks._
Location:
AUS Townsville - River Quays, Level 6, 7 Tomlins Street
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Be an essential element to a brighter future.
We work together to transform essential resources into critical ingredients for mobility, energy, connectivity and health. Join our values-led organization committed to building a more resilient world with people and planet in mind. Our core values ( are the foundation that make us successful for ourselves, our customers and the planet.
**Job Description**
Kemerton is hiring a Production Support Specialist. This position is located on site at the Kemerton site.
**What You Will Do**
+ Have ownership for the administration of OSiPI on site for production.
+ Develop & build standardized OSiPi screens for each production area of the site to enable standardized operating philosophies.
+ Assist with Operations Excellence implementation within the Production areas.
+ Establish and maintain systems to track and report on overall equipment effectiveness.
+ Establish and maintain systems to raise, execute and implement resulting actions from RCA's related to Safety, Quality, Reliability and Production incidents.
+ Implement production related improvement projects.
+ Develop and maintain production reports.
+ Support end-of-the-month reporting by developing and maintaining production accounting systems.
+ Assist with developing key competencies for operators in the production departments.
+ Support all Area Production Coordinators for activities and any shutdown outage requirements.
+ Support the Production Team in all initiatives in the development of achieving good operational practices.
+ Support the procedural document development in the Production teams
+ Support, develop and implement production initiatives to improve production performance.
+ Collaborate with the maintenance and production teams to institute aligned focus.
**What You Bring**
**Required:**
+ Seven (7) + years' relevant experience in a production environment within a chemical manufacturing environment
+ Experience in chemical processing operations with respect to safety, environmental and responsible operations requirements, regulations and legislation
+ Excellent technical understanding and articulation, coupled with strong influencing capability.
+ A demonstrated ability to manage conflicting priorities while maintaining key stakeholder interests and relationships.
+ Exposure to and a strong understanding of production monitoring and reporting programs for plant performance and reliability.
**Preferred:**
+ Diploma level qualification in Engineering or Business highly desirable
**Benefits of Joining Albemarle**
+ Competitive compensation
+ Comprehensive benefits package
+ A diverse array of resources to support you professionally and personally.
We are partners to one another in pioneering new ways to be better for ourselves, our teams, and our communities. When you join Albemarle, you become our most essential element and you can anticipate competitive compensation, a comprehensive benefits package, and resources that foster your well-being and fuel your personal growth. Help us shape the future, build with purpose and grow together.

This is a Customer Support Specialist role with Sonder based in Waterloo, NSW, AU
== Sonder ==

Role Seniority - mid level

More about the Customer Support Specialist role at Sonder

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.

By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

An Exciting Time to Join Sonder!

Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.

Our impact and scale:

• 1,000,000+ members across multiple countries

• 200+ team members, plus an extensive network of on-the-ground responders

If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!

About the role

As a Customer Support Specialist at Sonder, you’ll play a vital role in delivering timely, empathetic, and effective support to our customers across multiple channels, including web chat, phone, and email. You'll work closely with our Customer Success and cross-functional teams to resolve issues, guide users through our platform, and ensure a seamless customer experience. Your focus areas will include:

What you’ll be doing

• Provide clear, concise, and empathetic support to customers across chat, phone, and email, ensuring every interaction reflects our commitment to care and quality.

• Resolve a wide range of technical and service-related enquiries, including customer complaints and escalations, with a solutions-focused approach.

• Guide users through the Sonder platform, supporting them at different stages of the customer lifecycle and helping them get the most from their experience.

• Work collaboratively with cross-functional teams, particularly Customer Success and Product, to troubleshoot issues and drive consistent, high-quality outcomes.

• Identify trends, inefficiencies, and recurring issues from customer interactions, and contribute ideas to improve processes and enhance the overall experience.

• Create and maintain clear, helpful customer-facing resources in our knowledge base to support self-service and reduce friction across the support journey.

• Ensure accurate documentation and system updates to support seamless handovers and internal visibility.

• Participate in regular team discussions and knowledge-sharing sessions to improve support workflows and service delivery.

Who are we looking for?

The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.

What you bring to the team;

• 3+ years of experience in customer support within a B2B environment, ideally with exposure to workplace health, safety, or wellbeing.

• Strong technical troubleshooting skills and the ability to confidently navigate multiple systems and tools.

• Proven ability to manage customer complaints with professionalism, empathy, and a solutions-focused mindset.

• Excellent written and verbal communication skills, with a strong attention to detail.

• A proactive and adaptable approach, comfortable working in fast-paced or evolving environments.

• Collaborative and team-oriented, with strong interpersonal skills and a genuine commitment to delivering excellent customer experiences.

Why join Sonder?

At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people’s lives every day.

• Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.

• Gain free access to the Sonder app for you and your family, offering 24/7 on-demand support for health, wellbeing, and safety.

• $1000 annual contribution as part of your development plan + 2 days of study leave.

• Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.

• Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder’s success.

• Salary packaging novated leasing.

• Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.

• Free coffee on Tuesdays and catered lunch on Thursdays.

• Team social fund to connect with your team, plus monthly company wide social events.

• Dog-friendly office.

• Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.

Check out our life page for more info -

At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role.

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC

#LI-Hybrid

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Sonder team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

• Providing support
• Resolving enquiries
• ️ Guiding users

Key Strengths

• Customer support experience
• ️ Technical troubleshooting skills
• ️ Communication skills
• Proactive approach
• Team-oriented
• Problem-solving mindset

Why Sonder is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Sonder not with Hatch.

This is a Customer Support Specialist role with Mable based in Sydney, NSW, AU
== Mable ==

Role Seniority - junior

More about the Customer Support Specialist role at Mable

We’re powered by purpose Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we’ve been helping our community live their kind of independence, and today we’re one of Australia's largest and fastest growing healthtech platforms. We have been recognised in AFR’s Fast 100 list, Deloitte’s Tech Fast 50, and won the Australian Growth & Australian Technology Growth Company of the Year Award in 2020! So don’t miss your opportunity to join a thriving scale-up and deliver change to Australia’s care and support sector. The role of the Customer Support Specialist is uniquely designed to service all users of the Mable platform. The team is trained across everything Mable and is critical to driving customer engagement and loyalty. Key Responsibilities

• Assisting the Mable community in a high volume inbound call centre environment, also supporting additional channels as required.

• Display excellent interpersonal skills with an empathetic and compassionate approach to customers

• Recognise opportunities to increase customer satisfaction and work towards a resolution or escalate where required

• Provide information, advice, guidance, and support to our community, supporting our users to achieve their goals through our platform

• Proactively educate our users on getting the most out of Mable based on their individual needs.

• Advocate for customers to ensure their needs are met and inquiries resolved.

• Provide broader business teams with insights and feedback to support process and platform improvements

• Deliver standard service excellence that is in line with our code of conduct and company values

• Adhere to team processes and procedures and accurate record-keeping in Salesforce

• Meet individual and team KPIs, and undertake other duties and responsibilities as required Skills, Knowledge And Experience

• You are excited about working in a fast-paced, high-volume environment, think big, and act with a sense of urgency for our customers.

• You are a champion in delivering world-class customer service and have a passion for providing excellent customer outcomes.

• You are a good listener, problem-solver, critical thinker, and a people person.

• You care about your customers and will always go the extra mile to get them the best outcomes.

• You are resilient and a self-starter. You are motivated to get things done.

• You have experience using Salesforce or similar CRM systems and enjoy learning new things.

• You love working in a collaborative team that enjoys having fun and supporting each other.

• You exhibit adaptability, resilience, transparency, trustworthiness, passion, and innate curiosity. Our Values We’re Switched On We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights. We’re Bold We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas. We’re One We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking. We’re Impactful We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives. Our Benefits Power your career ️ Learn from industry experts, experienced leaders, and on-the-job opportunities. Work away Get a creative boost working overseas for 4 weeks in a rolling 12-month period. Access parental leave Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation. Work with flexibility We’re a hybrid workplace, balancing time in the office with remote work. Flexi Leave Days Get one extra paid leave day per quarter for what makes you happy. Hybrid set up allowance ️ Create your perfect home office setup! Whether it’s a comfy chair, a second screen, or faster Wi-Fi, we support you in making your home office more comfortable. Take a floating public holiday Acknowledge a significant day your way with family and friends. Be rewarded Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program. Inclusion at Mable Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees and candidates. People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply. We take pride in highlighting our dedication to our policies, fostering flexible work arrangements and championing inclusive practices for women in tech. If this role has stood out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well bring something to the Mablehood we are looking for! We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant. Where to find us online Careers Page - Glassdoor - YouTube - Instagram - Facebook - LinkedIn -

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Mable team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

• Assisting customers
• Educating users
• ️ Advocating for customers

Key Strengths

• Customer service excellence
• Problem-solving
• Salesforce or CRM experience
• Adaptability
• Team collaboration
• Creativity

Why Mable is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Mable not with Hatch.

This is a Referrer Support Specialist role with Plenti based in Adelaide, SA, AU
== Plenti ==

Role Seniority - junior

More about the Referrer Support Specialist role at Plenti

Who is Plenti?

Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.

We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 200 people based in Australia, Plenti is small enough so everyone can make a difference in their role, but we have very big ambitions as a team, as we go about building Australia’s best lender.

Plenti is a founder led business that launched in 2014 and is now listed on the ASX, with annual revenue of over $200 million and a loan portfolio of over $2 billion.

Job Summary:

As a Referrer Support Specialist, you’ll be on the front line supporting our broker and installer partners as they guide customers through the loan acquisition journey. You’ll manage inbound calls and email enquiries from our business partners, helping them navigate our processes, resolve issues quickly, and deliver a seamless experience for their customers.

Your focus will be on building strong relationships with our referring partners, providing fast, accurate support, and representing Plenti with professionalism and empathy at every touchpoint.

Key Responsibilities :

• Provide exceptional support to brokers and installers throughout the loan acquisition journey, including application, approval, and settlement stages

• Respond to inbound phone calls and email enquiries in a timely, professional, and solution-focused manner

• Build strong, trusted relationships with referring partners by understanding their needs and proactively assisting with their enquiries

• Troubleshoot issues and navigate internal systems to find resolutions quickly, escalating where appropriate to ensure timely outcomes

• Collaborate with internal teams such as Sales, Credit, and Settlements to deliver a smooth and coordinated experience for our partners

• Maintain accurate records of interactions and ensure all communications comply with regulatory requirements and Plenti’s internal policies

• Continuously build product and process knowledge to confidently support a range of partner queries and provide up-to-date information

• Contribute to a positive team culture, sharing knowledge, supporting peers, and participating in training and team initiatives

• Identify trends or recurring issues and suggest process improvements to enhance the referrer experience

Key Qualifications:

• Experience in a customer or partner support role, ideally within financial services or a fast-paced, service-driven environment

• Strong written and verbal communication skills, with the ability to explain complex processes clearly and professionally

• Confidence using CRM systems and digital tools to manage enquiries and update records (e.g. Salesforce, Zendesk – desirable but not essential)

• Proven ability to manage multiple priorities while maintaining attention to detail

• Understanding of regulatory obligations in a customer-facing role (training provided, but awareness is a plus)

• Willingness to learn, adapt, and thrive in a dynamic and team-oriented environment

Competencies / Skills:

• Customer Service Excellence

• Team collaboration

• Data driven decision making

• Operational and queue management

What's life like at Plenti?

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good.

In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.

Plenti is committed to a diverse and inclusive workforce.

We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Plenti team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

• Providing exceptional support
• ️ Responding to enquiries
• Building strong relationships

Key Strengths

• Customer Service Excellence
• Team collaboration
• ️ Strong written and verbal communication skills
• Confidence using CRM systems
• Understanding of regulatory obligations
• Data driven decision making

Why Plenti is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Plenti not with Hatch.

This is a Customer Technical Support Specialist role with ASX based in Sydney, NSW, AU
== ASX ==

Role Seniority - junior

More about the Customer Technical Support Specialist role at ASX

ASX: Powering Australia's financial marketsWhy join the ASX? When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all. In your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub. Want to know why we are a great place to work, click on the link to learn more. We are more than a securities exchange! The ASX team brings together talented people from a diverse range of disciplines. We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance. We’re proud of the diversity of our organisation and the culture of inclusion that all our people help to build every day. Our employee-led groups are known for celebrating cultural and religious events, championing LGBTIQ+ inclusion (recently achieving AWEI Bronze), inspiring giving and volunteering, promoting gender equality, and wellbeing. We are an Employer of Choice for Gender Equality (WGEA) and a member of the Champions of Change Coalition for the advancement of gender equality in Australia. About The Team In this fast paced environment you will work in a high performing team as the first point of contact for technical queries for a wide range of ASX customers. You will be responsible for providing high quality technical support to customers who develop to and access ASX Markets and Information systems. You will also provide customer readiness support for ASX technical releases to ensure an outstanding customer experience. What You Will Be Doing

• Surrounded by subject matter experts you will learn how to support the financial technology that underpins the Australian Markets and Information Systems

• Actively monitor and maintain customer connectivity for ASX critical systems

• Take an active role in customer readiness for ASX system and product releases and provide regular and adhoc reporting for internal stakeholders

• Build and share knowledge of ASX customers through active engagement and support

• Deliver exceptional service to ASX customers; maintaining high standards of support and responsiveness on all technical related matters including production and development support

• Support ASX customer communications to ensure customer awareness

• Support the operation of ASX External Test and Production Environments; assisting in the development and refining of workflows between departments to ensure a streamlined and efficient customer experience

• Provide assistance to customers during various development and testing phases such as API Development,

• Qualification Testing, Customer End to End Testing, Implementation Rehearsals and Production Go-Live;

• Manage centralised customer hotlines and inboxes ensuring availability and servicing within support hours and agreed SLA

• Collaborate internally working closely with Operational, Business Development, Project and IT teams, to enhance the customer experience

• Participate as an engaged member of the Operations Group; contributing to initiatives and deliverables aligned with the Operations strategy

• Identify and implement initiatives related to operational risk reduction, technical change and process improvement What You Will Bring Must have

• Experience in providing technical support

• An understanding of the Australian financial markets

• Experience with technical systems, protocols or infrastructure

• Previous experience in a customer service orientated and delivery focused environment

• Knowledge of Participant systems, operations and connectivity models across Front, Middle or Back Office environments

• Proven verbal, written and communication skills including experience with data collation and report writing for management Nice to have

• Technical mindset with exposure to networking concepts

• Previous exposure to ASX products and systems

• Experience in FIX or other financial communication protocols

• Previous exposure to CRM systems (ideally Salesforce)

• Experience in using call logging and tracking system We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values. We encourage you to apply even if you don’t meet all the criteria of this role. If you need any adjustments during the application or interview process to help you present your best self, please let us know. At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements. We will arrange for successful candidates to have background checks, including reference and police checks completed as part of the on-boarding process.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the ASX team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

• Providing technical support
• Monitoring customer connectivity
• Collaborating with internal teams

Key Strengths

• ️ Technical support experience
• Understanding of Australian financial markets
• ️ Communication skills
• Networking concepts exposure
• Experience with ASX products
• CRM systems experience

Why ASX is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with ASX not with Hatch.

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE's Companies that Care. Lucid's solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.
Lucid Software's Customer Operations team helps the countless users who rely on Lucid understand how to use our product, and we use the incoming user data to improve the health of these products. We're an operational team that uses both direct support interactions as well as scalable solutions to engage with our global consumers.
As a Billing Support Specialist, you will work closely with various functions within Lucid to surface user issues, to help make our products better, and to streamline our internal operations. You will own the relationship between Lucid Software billing and our users. You will master solving complex billing related issues for individual users by taking personal initiative as well as working cross-functionally to address and solve user pain points in the subscription process. If you are passionate about making a difference in people's lives and providing exceptional service to our millions of customers around the world, then we would love to meet you!
**Responsibilities:**
+ Investigate and process customer requests for cancellation and refunds over email
+ Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments
+ Develop and maintain product and billing expertise and work closely with other team members to resolve user issues in a timely manner.
+ Develop a deep understanding of changing product offerings and account types and implement these changes into our billing processes
+ Develop an understanding of our customers' business objectives and align Lucid's strategies to support and achieve those objectives. Identify and monitor key user operational metrics focused on retention to help drive improvements to our product and support offerings
+ Continually work with accounts to support ongoing successful adoption of key Lucid products and features
+ Develop and execute data-driven recommendations at scale
+ Manage technical issues by investigating and troubleshooting problems, recognizing patterns, escalating billing issues, managing issues workflow and proactively identifying consumer needs.
+ Innovate processes and systems to drive improvements to our billing support offering-- recognize opportunities for improvement and take the initiative to implement solutions.
+ Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
**Requirements:**
+ Bachelor's degree with strong academic performance
+ 0-2 years of experience, preferably in a client-facing role
+ Able to think strategically and tackle open-ended problems
+ Detail-oriented, organized, and a good team player
+ A strong sense of personal ownership and responsibility
+ Strong communication skills, both written and verbal, with the ability to explain complex subjects to non-technical people
+ Empathy and a passion for problem solving
+ Bias towards finding solutions rather than dismissing ideas Ability to thrive in a fast-paced, dynamic environment
+ Additional language skills are a plus (ES, FR, JA, PT, DE)
+ Eligible to work in Australia
**Preferred Qualifications:**
+ Technical aptitude and passion to become a subject matter expert in the Lucid Suite and related domains
+ Desire to learn--you'll often be answering questions that have never been answered before, which requires a high level of intellectual curiosity and an eagerness to dive into new problems, domains, tools, and techniques
#LI-MK1
We welcome diversity at Lucid and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. We honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, our employees and our products. Lucid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email:

The Application Support Specialist's primary function is to analyze, evaluate, modify, test and implement site-wide information systems as well as support the Operating System. They will respond to user and systems problems and prepare application system specifications. In addition, identify, plan, implement and coordinate system upgrades, enhancements or maintenance. Reports directly to the Deputy or Functional Area Manager.
**_Applicants must be Australian Citizen who can obtain the appropriate level of security clearance._**
**ESSENTIAL RESPONSIBILITIES**
- Provide first and second level end-user support on a wide range of systems, including business applications, internet/intranet and web-based applications.
- Maintain and configure virtual servers and hardware, Cisco Call managers, VoIP phones and user accounts.
- Maintains accurate inventory of all IT equipment including networks configurations and drawings.
- Resolve user hardware and software problems with printers, laptops and desktop PCs.
- Sets up computers with software, security patches, email accounts, security and network connection settings.
- Provide technical support for Microsoft Windows 2012/Win7 and Linux operating systems.
- Correct system network problems and coordinate corrective action with third party vendors where applicable.
- Support remote access issues with FTP, RDP or VPN. Document Information Technology procedures and generates manuals for custom applications
- Contacts and follows up with Information Technology vendors and consultants
- Provides low-level support for minor internal application requirements, e.g. Microsoft Access, PHP, JSP, SQL.
- Research and negotiate pricing to make Information Technology purchases with multiple vendors
- Ensure, promote, and maintain health and safety practices/compliances at site and within the workplace.
- Any other reasonable duties as requested
**QUALIFICATIONS**
- Year 12 completion
- Comp TIA Security + Certification
- Formal qualifications in Computer Science or Information Technology
- Equivalent demonstrated experience (Field: Relevant or related discipline)
- MCSE/MCSA, Redhat Linux Certification
- Network + Certification
- ITIL Foundations Certificate
- VMWare Certification
- Equivalent demonstrated experience
**TICKETS AND LICENCES**
**Minimum Essential**
- Drivers License
- CPR
- White Card
- Confined Space
- Working at Heights
- Forklift License
- Elevated Work Platform
- First Aid
**EXPERIENCE AND SKILLS**
- 3 years' experience
- Strong communication skills and the ability to engage with varied stakeholders
- Experience with MS Officer operating system, VMWare, and Linux Operating Systems
- Understanding of TCP/IP and networks
- Knowledge of HTML, xHTML, CSS, MySQL, PHP, JSP, Oracle helpful
- End-user support skills
**WORK ENVIRONMENT, PHYSICAL DEMANDS, AND MENTAL DEMANDS**
- Typical office environment with no unusual hazards, occasional lifting to 10kgs, kneeling, standing and walking, routinely sitting and constant use of speech/hearing abilities for communication, constant mental alertness, and must be able to work under deadlines.
- The employee is frequently required to walk, sit, use hands to handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to stand.
**SECURITY CLEARANCE REQUIREMENT**
It is a condition of employment that employees obtain and retain the appropriate level of security clearance and medical clearance applicable to each role. The employee will require a Top-Secret Positive Vetting (TSPV) Department of Defence Security Clearance (Australian) .
**STATEMENT OF WORK REQUIREMENTS**
All personnel assigned shall be:
- At least 18 years of age.
- Able to fluently read, write and speak English
**EHS REQUIREMENT**
All Amentum personnel are responsible for understanding and complying with all site environmental, health and safety requirements. While Amentum is responsible for providing a safe workplace and is responsible for ensuring compliance with requirements of the EHS Handbook, each person is responsible for:
- Completing work tasks in a safe manner
- Reporting any unsafe acts or conditions to their supervisor and/or PMO/EHS Manager
- Continuous adherence to the environmental, health and safety procedures outlined in the EHS Handbook during the performance of their work
- Red-Carding a Job - Employee right and responsibility to "STOP WORK" if a job is unsafe or possess a danger to the environment
**QUALITY REQUIREMENT**
Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Program and carry out job activities in compliance with the Quality System documents and customer contracts. Each employee must read and understand their Quality Management and Customer Satisfaction responsibilities.
**PROCEDURE COMPLIANCE**
Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to their job.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters ( .