80 IT Support Specialist jobs in Australia

It's all about the … Company!
Our client is a successful, leading Australian-owned manufacturer and distributor of smart sustainable products, delivering quality solutions to both commercial and residential customers across Australia. Their mission is to help households and businesses make the switch to more sustainable solutions. With a strong focus on innovation, quality, and customer experience, they are shaping the future of energy-efficient living with Smart IOT and Apps. This well-established business is experiencing significant growth through product diversification and market expansion, making it an exciting time to join the team.

It's all about the … Job!
This is an exciting role, where you will play a pivotal role supporting the “I nternet O f T hings” (IoT) Manager for enabled smart devices through an App for hot water systems, heat pumps and air conditioning units, ensuring and maintaining customer satisfaction. Your responsibilities will include answering enquiries through calls, emails and tickets, engaging with both internal and external stakeholders to troubleshoot with the team, tracking all the progress and keeping the customers updated. You will enjoy liaising with the teams, learning about the technology and will thrive on the variety, having the opportunity to take ownership of this role. You will be provided with full training and do not need an IT background as this is a Customer Support role. You will be provided an opportunity for your own growth in the role.

It's all about … You!
To be successful, you have 1-3 years' experience in a similar customer support role, and are now looking to grow your career. You have excellent communication skills, have a positive, proactive approach and enjoy sharing your ideas for process improvements. Bring your dynamic nature, problem-solving skills and you're keen to learn about Smart IOT’s! If you have experience with Jira/Zendesk and have a background in the energy-efficient technology or trade industry, this will be a bonus but not essential. In return, you will be provided with an opportunity to take full autonomy of your role, to drive and develop, in beautiful modern offices based on Sydney's Northern Beaches. This role is ideal for someone looking to take their next step in their career!
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Job ID #2389

Come and be a part of the rapid growth at PerfectGym. Operating in 40+ countries with over 120 team members globally, this is your chance to join the close-knit team here in Melbourne, Australia. An exciting opportunity exists for an enthusiastic, driven and organised individual to join our Application Support Team at our offices in Tullamarine.

Who are we?

Perfect Gym Solutions Pty Ltd is a cloud-based leisure management software, now in its 15th year of operation globally, having a footprint in the Australian and New Zealand markets since June 2016. We are a privately owned company with a close-knit team of developers, support, implementation and admin staff. We have gained an exceptional reputation amongst our customers for being a company that has a philosophy of excellence in both product and service. Our software is used in the fitness and leisure industry across 40+ countries where we count some of the largest and most successful Fitness chains, City Councils and Leisure Management Companies as our clients.

PerfectGym is part of the Sport Alliance group, headquartered in Hamburg. Sport Alliance is one of the leading software companies in the fitness industry, specializing in providing software solutions for efficient studio management, financial services, and mobile applications.

Together, Sport Alliance and PerfectGym represent the premier software provider for top fitness chains including servicing 14 out of Europe’s top 30 chains. It is also the market leader among leisure centres in Australia and services customers in over 130 international chains in more than 55 countries, spearheading the digital transformation of over 10,000 sports facilities globally.

PerfectGym are recognized as one of the best solutions for our target market, and are seen as the Go-To replacement for legacy offerings within the Fitness and Leisure markets.

What do we do?

The PerfectGym platform is a fully integrated business management system that includes, club management, end to end member management; including mobile app offering, point of sale solutions, marketing automation, seamless direct debiting, online bookings, courses, swim school, facility bookings, access control and much more.

Our software is a SaaS (Software as a Service ) offering, built on best in class industry frameworks in addition to modern front end technologies. We invest a substantial amount into research and development to ensure that Perfect Gym Solutions continues to be a market leader.

The PerfectGym platform is designed as a complete solution with the capacity to service large government leisure facilities, multi-location enterprise fitness chains, as well as premium standalone facilities.

Our clients range from 1-2 person businesses right up to multi-million dollar corporate groups.

About the position:

We are looking for a person with a wide range of abilities to join our team. This role will encompass all aspects of software support for our clients. This is not purely a help desk role – it is much more hands-on.

You will have the opportunity to work with different customers, systems and requirements whilst developing solutions for our customers using the software. This is an exciting and varied position that will allow you to experience the full cycle of commercial software development, implementation, support and may include any or all of the following:

• Installation and configuration of software

• Solution and systems design – how to use our software to solve a client's problem

• Software and Hardware support including technical (database queries, integrations with payment providers), Intermediate (“how do I use this function”), and high-level support (“how can I use the software to solve my problem “) support

• Participation in research, development and product improvement

• Project work (implementations)

• Creation of Knowledgebase articles and Internal Documentation

• Ability to work with initiative, gather information, analyse and solve problems

Are there any special personal attributes required?

PerfectGym are not looking for an entry-level candidate, but we do encourage people with experiences in different industries to apply for this position where you believe you have transferable skills. Your personal qualities and ability to interact with the other staff and clients are just as important as your technical skills. The following attributes and skills are essential.

• A strong work ethic and positive attitude towards your work

• Polite, courteous, honest and professional.

• A Customer-first mentality

• Excellent verbal and written communication skills – you must be able to communicate your ideas or problems clearly and fluently in English

• Good technical support and problem-solving abilities

• Attention to detail "near enough" is NOT good enough

• A can-do attitude and desire to get the best result out of every situation

• A logical and organised manner with the ability to relate to a real-world environment

• A willingness to learn and acceptance of new ideas

• Pride in your work

Are there any particular attributes that will help secure this position?

Any of the following skills or attributes will be seen as valuable – you may not have many of the skills listed below, but what you do have maybe just the thing we are looking for:

• Knowledge or experience in the Fitness, Aquatic and Leisure Industry

• Past Experience in an application support role

• Past Experience in a SaaS base business desirable

• Past Experience in customer service / direct service roles

• Autonomous work ethic with an ability to act proactively

• An understanding of how businesses operate and use business management software

• Familiarity with Microsoft Windows and Server Operating Systems

• Good technical writing and documentation abilities

• Familiarity and a basic understanding of Microsoft SQL; ability to create ‘selects’ and basic queries is highly desirable / or relational databases in general

• Basic understanding of Point of Sale hardware, peripherals and software drivers

• Experience with Helpdesk software (Salesforce Service Cloud or Similar)

• Experience with Issue tracking and development software (JIRA)

• Experience with ElasticSearch / Kibana

Education and experience:

You must have either experience or education that will allow you to fulfil the requirements listed above. You may be asked to sit a basic aptitude test as part of the interview process and while this won't be a deciding factor it will allow us to better understand the depth of your knowledge.

Is the job right for you?

This is a stable and fulfilling position working with a team in a comfortable atmosphere. Most importantly we will select the person who not only has the right aptitude but the right attitude towards their work and their customers.

If you have a sound work ethic and are interested in growing with our company you will share the rewards that come with being a part of a successful business and can become a very important and valued part of the team. If, however, you are after a job that offers little stimulus and encourages you to just cruise through the day, then this job is not for you.

This position will give someone the opportunity to make a niche for themselves within our business and become a key member of our team. As we are a growing company, the opportunities are only bounded by your enthusiasm and capabilities.

Now the important bits…

• This is a full-time position

• Located in Cargo Park Business Park Tullamarine, close to transport and shop's

• Remote work from regional Victoria, or interstate, will be considered for the right candidate

• Open to Australian residents only

• Applicant must hold a current Australian Driver's license

• We are an equal opportunity employer

How to Apply

To apply for this position please send your resume and a cover letter with a summary of yourself and why you would enjoy working in this position. If you're feeling a little tech-savvy feel free to put together a short video no longer than 4 mins; upload to YouTube and include the direct link in your cover letter.

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• Serve as the first point of contact for technical support across software, hardware, and connectivity issues


• Diagnose and resolve Tier 1 & Tier 2 issues using remote tools and hands-on troubleshooting


• Manage support requests via phone, email, and in-person, ensuring timely resolution and clear communication


• Collaborate with field service, installation, and project teams to implement and maintain STERIS solutions


• Assist with planning, setup, configuration, updates, and commissioning of IT systems


• Analyse logs and system data to prevent recurring issues and support escalations


• Provide after-hours support when required


• Contribute to tender submissions and respond to customer RFIs


• Maintain detailed documentation and generate reports for internal and external stakeholders


• Deliver training and proactive communication to empower users and improve system adoption

IT Support / Help Desk

Racing NSW - IT Department

Full time role in Sydney CBD

Salary negotiable based on experience.

Racing NSW is responsible for the leadership, supervision and regulation of thoroughbred horse racing within NSW.

Working full time from our Sydney head office, we have an exciting opportunity to join a small and dedicated IT department focused on servicing the NSW Thoroughbred Racing Industry.

In a typical day in this role, you might:

• Utilise effective technical and interpersonal skills to provide first and second level support for all desktop, infrastructure, and system issues both Face-to-face and remote users.

• Installing, configuring, and maintaining desktops, applications, and printers.

• Troubleshooting hardware network and software issues

• Ensure incidents and resolutions are recorded within the IT Service Desk and knowledge base.

• Perform routine checks, maintenance, and monitoring of IT infrastructure.

To be considered for this role, you should have:

• ‘Can do’ attitude and determination to get the job done.

• Three years’ experience working in a similar role.

• A tertiary level qualification in Information Technology.

• Thorough working knowledge of Microsoft Office 365 and Active Directory, endpoint security such as Sophos Antivirus/Encryption, VPN, Experience with Windows OS and patching.

• A fundamental knowledge of network and server infrastructure and troubleshooting.

• Demonstrated experience maintaining PCs, printers, servers, and application software.

• Knowledge in troubleshooting Apple and Android devices, Backups, VMWare, DNS, DHCP, GPO, AWS environment.

• Excellent customer service and communication skills and enjoy problem solving within a fast-paced environment.

• Initiative and the ability to work independently.

• Knowledge in updating content in a website CMS, such as WordPress, is definitely an advantage for this role.

To apply please attach your cover letter together with your CV