65 Hardware jobs in Australia
Tier 2 Hardware System Administrator (shift)
Alice Springs, Northern Territory
Leidos
Posted 5 days ago
Job Viewed
Job Description
**Description**
The Multi-Domain Solutions Group at Leidos currently has an opening for Tier 2 Hardware System Administrator (shift) for our Incident and Service Request Response Team to support a client's requirements in a challenging, dynamic setting located in the Alice Springs, AUS. The position requires an active TS/SCI with Polygraph security clearance and ability to pass US Government medical and psychological exams.
The Shift Tier 2 Hardware System Administrator receives and responds to service requests and problems reported by customers and escalated from Tier 1. The Tier 2 Hardware System Administrator will work in a highly collaborative environment with teammates, key stakeholders and the Government customer to ensure mission continuity and support to 24x7 operations.
**Primary Responsibilities:**
+ Communicate with customers and technical component's to fully understand the incident, service request or problem.
+ Research problems by accessing internal and external knowledge databases.
+ Perform hardware troubleshooting, repair, replacement and incident resolution.
+ Ensure performance meets established Performance Requirement Standards.
+ Facilitate technical communications between operations and development staff.
+ Distribute defect reports and system data collected during anomaly investigations.
+ Plan and coordinate maintenance activities, perform upgrades and support the transition and acceptance of new and modified systems.
+ Analyze customer problems and implement appropriate corrective action to initiate a repair, and return to service in the field.
+ Assist with property and asset management.
+ Monitor, review, update and disposition ServiceNow/HelpNow system tickets assigned to program per required Performance Requirements Standards and level of information details.
**Basic Qualifications:**
To be considered for this position, you must meet the knowledge, skills, and abilities listed below:
+ TS/SCI with Polygraph is required.
+ BA degree and 4-8 years of prior relevant experience, Masters with 2-6 years of prior relevant experience or additional years of experience in lieu of degree.
+ Security+.
+ Proven computer hardware and system troubleshooting skills.
+ System administration skills.
+ Ability to recognize and analyze problems, errors, provide innovative solutions to complex problems, and respond appropriately.
+ Ability to work in a fast-paced, collaborative team environment.
+ Ability to carry/lift 30 pounds of equipment.
**Preferred Qualifications:**
+ Working knowledge of ServiceNow/HelpNow.
+ Experience with shift work supporting 24x7 mission operations.
+ Experience in working with, collaborating with system users and customers.
+ Ability to be flexible and quickly adapt to changing situations.
+ Ability to demonstrate resourcefulness.
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
August 29, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
The Multi-Domain Solutions Group at Leidos currently has an opening for Tier 2 Hardware System Administrator (shift) for our Incident and Service Request Response Team to support a client's requirements in a challenging, dynamic setting located in the Alice Springs, AUS. The position requires an active TS/SCI with Polygraph security clearance and ability to pass US Government medical and psychological exams.
The Shift Tier 2 Hardware System Administrator receives and responds to service requests and problems reported by customers and escalated from Tier 1. The Tier 2 Hardware System Administrator will work in a highly collaborative environment with teammates, key stakeholders and the Government customer to ensure mission continuity and support to 24x7 operations.
**Primary Responsibilities:**
+ Communicate with customers and technical component's to fully understand the incident, service request or problem.
+ Research problems by accessing internal and external knowledge databases.
+ Perform hardware troubleshooting, repair, replacement and incident resolution.
+ Ensure performance meets established Performance Requirement Standards.
+ Facilitate technical communications between operations and development staff.
+ Distribute defect reports and system data collected during anomaly investigations.
+ Plan and coordinate maintenance activities, perform upgrades and support the transition and acceptance of new and modified systems.
+ Analyze customer problems and implement appropriate corrective action to initiate a repair, and return to service in the field.
+ Assist with property and asset management.
+ Monitor, review, update and disposition ServiceNow/HelpNow system tickets assigned to program per required Performance Requirements Standards and level of information details.
**Basic Qualifications:**
To be considered for this position, you must meet the knowledge, skills, and abilities listed below:
+ TS/SCI with Polygraph is required.
+ BA degree and 4-8 years of prior relevant experience, Masters with 2-6 years of prior relevant experience or additional years of experience in lieu of degree.
+ Security+.
+ Proven computer hardware and system troubleshooting skills.
+ System administration skills.
+ Ability to recognize and analyze problems, errors, provide innovative solutions to complex problems, and respond appropriately.
+ Ability to work in a fast-paced, collaborative team environment.
+ Ability to carry/lift 30 pounds of equipment.
**Preferred Qualifications:**
+ Working knowledge of ServiceNow/HelpNow.
+ Experience with shift work supporting 24x7 mission operations.
+ Experience in working with, collaborating with system users and customers.
+ Ability to be flexible and quickly adapt to changing situations.
+ Ability to demonstrate resourcefulness.
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
August 29, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
This advertiser has chosen not to accept applicants from your region.
0
Hardware Systems Administrator
Exmouth, Western Australia
Northrop Grumman
Posted 6 days ago
Job Viewed
Job Description
AUSTRALIAN CITIZENSHIP REQUIRED FOR THIS POSITION: Yes
RELOCATION ASSISTANCE: Relocation assistance may be available
CLEARANCE TYPE: AU- Secret (NV1)
TRAVEL: Yes, 10% of the Time
**Description**
We're building a reputation as the place to be in Defence. Uniquely aligned to our nation's strategic priorities, we are bringing to Australia leading-edge US capabilities that many can only imagine. We have an unparalleled local understanding of the needs of the ADF and an 800-strong team committed to doing the right thing for Australia and each other. No wonder we are increasingly recognised as a partner of choice for Defence, for industry and for those looking to define possible in their career.
DARC is a global network of three next-generation ground sensors, based in the United States, the United Kingdom, and Australia. Together, they will deliver a unique 24/7 all-weather capability, tracking objects in geosynchronous orbit - a testament to Northrop Grumman's commitment to enhancing security and safety in deep space on a global scale.
**Your Role**
Northrop Grumman Australia is seeking a highly skilled Hardware System Administrator (HWSA) to join the team in Exmouth, Western Australia. This key role provides onsite maintenance, mission readiness, and technical support while closely collaborating with the DARC Program Office in Colorado Springs, USA. This position will provide you with the opportunity to travel to the USA.
+ Act as a Linux Systems Administrator, supporting multi-user systems in collaboration with network, software, and system engineers.
+ Ensure system stability and performance through regular maintenance, upgrades, patching, monitoring, and troubleshooting.
+ Evaluate, recommend, and implement system enhancements to improve reliability and efficiency.
+ Work with Cisco routers, switches, and firewalls, implementing and troubleshooting LAN and WAN technologies.Provide third-level network support and participate in after-hours or weekend support as required.
+ Work with HPC clusters, including GPUs, schedulers, and parallel file systems.
+ Liaise with vendors to evaluate products and services, ensuring compatibility with operational requirements.
+ Lift and install hardware components (up to 15kg).
**About You**
+ Australian Citizen (mandatory for security clearance).
+ NV1/NV2 Clearance (or eligibility to apply).
+ Valid Australian Driver's Licence.
+ Strong Linux/Red Hat Administration skills.
+ CCNA certification (or equivalent experience).
+ Excellent communication, interpersonal skills, and attention to detail.
+ Ability to manage multiple complex tasks efficiently.
**What we Offer**
Whatever your role, life stage or background, you can shape your career here in your way with highly challenging work, great colleagues and career development, plus a range of flexible benefits and working patterns.
+ Professional Development - further education, leadership development, professional industry memberships and unlimited access to a range of online training
+ Purchased annual leave
+ Salary packaging including novated car leases
+ Generous paid parental leave
+ Volunteer and enhanced Reservist Leave
+ Health & Wellbeing program
+ Employee Assistance Program
**Everyone Matters**
Doing the right thing and sharing success are two values underpinning how we behave at Northrop Grumman. Here, everyone matters including candidates from diverse backgrounds.
We are particularly proud of our commitment to reconciliation with Aboriginal and Torres Strait Islander people as demonstrated through our Second Innovate RAP ), ( and our support for Veteran employment, and welcome Aboriginal and Torres Strait Islander people and Veterans to apply to join our team.
_As a Defence security clearance is_ _required_ _for this role, you must be an Australian Citizen. International Traffic in Arms Regulations (ITAR) are applicable, as such your nationality may be a factor in_ _determining_ _your suitability for this role. You will also need to satisfy police checks and employment screening verification._
RELOCATION ASSISTANCE: Relocation assistance may be available
CLEARANCE TYPE: AU- Secret (NV1)
TRAVEL: Yes, 10% of the Time
**Description**
We're building a reputation as the place to be in Defence. Uniquely aligned to our nation's strategic priorities, we are bringing to Australia leading-edge US capabilities that many can only imagine. We have an unparalleled local understanding of the needs of the ADF and an 800-strong team committed to doing the right thing for Australia and each other. No wonder we are increasingly recognised as a partner of choice for Defence, for industry and for those looking to define possible in their career.
DARC is a global network of three next-generation ground sensors, based in the United States, the United Kingdom, and Australia. Together, they will deliver a unique 24/7 all-weather capability, tracking objects in geosynchronous orbit - a testament to Northrop Grumman's commitment to enhancing security and safety in deep space on a global scale.
**Your Role**
Northrop Grumman Australia is seeking a highly skilled Hardware System Administrator (HWSA) to join the team in Exmouth, Western Australia. This key role provides onsite maintenance, mission readiness, and technical support while closely collaborating with the DARC Program Office in Colorado Springs, USA. This position will provide you with the opportunity to travel to the USA.
+ Act as a Linux Systems Administrator, supporting multi-user systems in collaboration with network, software, and system engineers.
+ Ensure system stability and performance through regular maintenance, upgrades, patching, monitoring, and troubleshooting.
+ Evaluate, recommend, and implement system enhancements to improve reliability and efficiency.
+ Work with Cisco routers, switches, and firewalls, implementing and troubleshooting LAN and WAN technologies.Provide third-level network support and participate in after-hours or weekend support as required.
+ Work with HPC clusters, including GPUs, schedulers, and parallel file systems.
+ Liaise with vendors to evaluate products and services, ensuring compatibility with operational requirements.
+ Lift and install hardware components (up to 15kg).
**About You**
+ Australian Citizen (mandatory for security clearance).
+ NV1/NV2 Clearance (or eligibility to apply).
+ Valid Australian Driver's Licence.
+ Strong Linux/Red Hat Administration skills.
+ CCNA certification (or equivalent experience).
+ Excellent communication, interpersonal skills, and attention to detail.
+ Ability to manage multiple complex tasks efficiently.
**What we Offer**
Whatever your role, life stage or background, you can shape your career here in your way with highly challenging work, great colleagues and career development, plus a range of flexible benefits and working patterns.
+ Professional Development - further education, leadership development, professional industry memberships and unlimited access to a range of online training
+ Purchased annual leave
+ Salary packaging including novated car leases
+ Generous paid parental leave
+ Volunteer and enhanced Reservist Leave
+ Health & Wellbeing program
+ Employee Assistance Program
**Everyone Matters**
Doing the right thing and sharing success are two values underpinning how we behave at Northrop Grumman. Here, everyone matters including candidates from diverse backgrounds.
We are particularly proud of our commitment to reconciliation with Aboriginal and Torres Strait Islander people as demonstrated through our Second Innovate RAP ), ( and our support for Veteran employment, and welcome Aboriginal and Torres Strait Islander people and Veterans to apply to join our team.
_As a Defence security clearance is_ _required_ _for this role, you must be an Australian Citizen. International Traffic in Arms Regulations (ITAR) are applicable, as such your nationality may be a factor in_ _determining_ _your suitability for this role. You will also need to satisfy police checks and employment screening verification._
This advertiser has chosen not to accept applicants from your region.
1
Strategic Partnerships Development Manager, Hardware Partnerships
Sydney, New South Wales
Google
Posted 1 day ago
Job Viewed
Job Description
At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 7 years of experience in business development, partnerships, management consulting, or investment banking, in the Consumer Electronics, Auto, OEMs, Telecom, E-Commerce/Retail, Apps, Ads, Gaming, or Technology industries.
+ Experience working with C-level executives and cross-functionally across all levels of management.
+ Experience managing agreements or partnerships.
**Preferred qualifications:**
+ Experience in scaling the business in partnership with external partners.
+ Experience in sales in the mobile and technology industries, including experience in mobile phone sales, business development, or sales strategy with Australian Telecom carriers and retailers.
+ Understanding of mobile device categories issues, a goal for growth, and a commitment to advance strategies within the marketplace.
+ Ability to work in a matrixed organization, to build relationships, and to rally teams across organizational lines.
Google's line of products and services to our clients never stops growing. The Partnerships Development team is responsible for seeking and exploring new opportunities with Google's partners. Equipped with your business acumen and extensive product knowledge, you are right on the front line of interacting with our partners, and helping them find ways to grow using Google's newest product offerings. Your knowledge of relevant verticals and relationships with key industry players will help shape our great applications and content for products such as YouTube, Google TV and Commerce.
As Strategic Partnership Manager, you will be a key stakeholder in building and delivering a long-term strategy to sustainably scale our business. In close partnership with our Telco and Retail partners, you will recognize the opportunities to bring Google products to market in both traditional and unique ways. You will shape how new and existing products grow in a sales environment. You will work collaboratively with a team in a highly matrixed organization to achieve your goals aligned with Google's values of respect and inclusivity.
The Global Partnerships organization is responsible for exploring new opportunities with Google's partners. Google's Global Partnerships team works with a wide range of partners to bring the best of Google to power their business. The Global Partnerships team supports Google's own Product teams with essential partnerships to help Google's user experiences in advertising, Search, Assistant, Maps, Travel, Shopping, Payments and more. Teams create product-enabling partnerships, go-to-market strategies and incubate business growth for a variety of products.
**Responsibilities:**
+ Build, maintain, and evolve external relationships with partners and across the ecosystem, and manage strategic partnerships with entities of all sizes.
+ Develop cross-product area strategic partner initiatives and build go-to-market strategies to meet broader Google goals across rapidly changing industries.
+ Ideate and drive complex agreements with potential partners and renewals/expansions for existing partners, and build consensus with internal and external executives.
+ Serve as the relationship manager for our current existing agreements. Help realize and optimize value from these partnerships while building effective long-term relationships.
+ Engage with several internal cross-functional teams across multiple geographies to incubate, launch, improve, and scale new features and user experiences across markets and functional areas.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 7 years of experience in business development, partnerships, management consulting, or investment banking, in the Consumer Electronics, Auto, OEMs, Telecom, E-Commerce/Retail, Apps, Ads, Gaming, or Technology industries.
+ Experience working with C-level executives and cross-functionally across all levels of management.
+ Experience managing agreements or partnerships.
**Preferred qualifications:**
+ Experience in scaling the business in partnership with external partners.
+ Experience in sales in the mobile and technology industries, including experience in mobile phone sales, business development, or sales strategy with Australian Telecom carriers and retailers.
+ Understanding of mobile device categories issues, a goal for growth, and a commitment to advance strategies within the marketplace.
+ Ability to work in a matrixed organization, to build relationships, and to rally teams across organizational lines.
Google's line of products and services to our clients never stops growing. The Partnerships Development team is responsible for seeking and exploring new opportunities with Google's partners. Equipped with your business acumen and extensive product knowledge, you are right on the front line of interacting with our partners, and helping them find ways to grow using Google's newest product offerings. Your knowledge of relevant verticals and relationships with key industry players will help shape our great applications and content for products such as YouTube, Google TV and Commerce.
As Strategic Partnership Manager, you will be a key stakeholder in building and delivering a long-term strategy to sustainably scale our business. In close partnership with our Telco and Retail partners, you will recognize the opportunities to bring Google products to market in both traditional and unique ways. You will shape how new and existing products grow in a sales environment. You will work collaboratively with a team in a highly matrixed organization to achieve your goals aligned with Google's values of respect and inclusivity.
The Global Partnerships organization is responsible for exploring new opportunities with Google's partners. Google's Global Partnerships team works with a wide range of partners to bring the best of Google to power their business. The Global Partnerships team supports Google's own Product teams with essential partnerships to help Google's user experiences in advertising, Search, Assistant, Maps, Travel, Shopping, Payments and more. Teams create product-enabling partnerships, go-to-market strategies and incubate business growth for a variety of products.
**Responsibilities:**
+ Build, maintain, and evolve external relationships with partners and across the ecosystem, and manage strategic partnerships with entities of all sizes.
+ Develop cross-product area strategic partner initiatives and build go-to-market strategies to meet broader Google goals across rapidly changing industries.
+ Ideate and drive complex agreements with potential partners and renewals/expansions for existing partners, and build consensus with internal and external executives.
+ Serve as the relationship manager for our current existing agreements. Help realize and optimize value from these partnerships while building effective long-term relationships.
+ Engage with several internal cross-functional teams across multiple geographies to incubate, launch, improve, and scale new features and user experiences across markets and functional areas.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
This advertiser has chosen not to accept applicants from your region.
2
Validation & Verification and Hardware Engineering Manager
Sydney, New South Wales
RTX Corporation
Posted 6 days ago
Job Viewed
Job Description
**Date Posted:**
**Country:**
Australia
**Location:**
8640: Unit 8, 12 Mars Road, Lane Cove West, NSW 2066 Australia
**Position Role Type:**
Unspecified
**V&V and Hardware Engineering Manager**
+ **A new career opportunity with the world's largest Aerospace and Defence technology company**
+ **Key role in national defense programs joining our global engineering team**
+ **Join a friendly and collaborative team at Lane Cove West, NSW with free parking**
**Who we are**
At Collins Aerospace, we are dedicated to working on the toughest challenges in global aerospace and Defence. We are working side-by-side with our customers and partners to dream, design and deliver solutions that redefine the future of our industry. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever.
**Your role**
Dynamic and results-driven V&V and Hardware Engineering Manager with a proven track record in leading complex defence programs within a global largest Aerospace and Defence technology company. Expert in driving end-to-end Verification & Validation strategies, hardware development, and system integration in highly regulated environments. Adept at leading multidisciplinary teams, ensuring product excellence, and meeting stringent quality, safety, and compliance standards. Brings strong leadership, innovation, and stakeholder management to deliver mission-critical solutions that support national defence.
**Key responsibilities**
+ **Team Leadership** : model leadership behaviours to grow and develop team members - supporting their career development, as they work to meet project and customer requirements aligned with our company Values.
+ **Subject Matter Expert:** apply verification and validation, and hardware engineering expertise to deliver timely project outcomes; delivering superior quality of technical documentation to produce clear and concise content to meet required engineering and client standards.
+ **Resource Management:** Regularly review capabilities, performance, capacity, process, and system requirements against current and future needs, to identify and address gaps in conjunction with the management of the departmental budget.
+ **Innovation:** Lead and champion the development of new engineering practices, plans, techniques and technologies, systems and processes to deliver continuous improvement.
+ **Stakeholder Engagement:** Work collaboratively and communicate effectively with internal and external stakeholders to influence and ensure that programs are delivered on time and in full. Plan and deliver associated products and services to meet assigned objectives.
+ **Exemplify Leadership:** by example, as a technical contributor, produces engineering work of a high standard to meet project parameters; in a professional and collaborative manner.
**Experience and qualifications**
+ Bachelor of Engineering, Bachelor of Science degree or relevant applicable Degree.
+ Prior technical leadership of engineering projects that involve product development across the broad spectrum of complex systems, including full system integration.
+ Proven ability and experience representing the company as a technical expert across all stakeholder environments, including formal and informal presentations at both frontline and senior executive levels.
+ Proven background and experience mentoring, supporting and leading a team; making programmatic and technical decisions with accuracy and within set timeframes.
**Desirable**
+ Experience and knowledge of command, control and communications systems in a Defence environment. Experience involving tactical data links will be highly regarded.
+ An experienced systems engineer, with proven background involving the entirety of systems development processes, including requirements capture, design, decomposition, integration, and verification/validation, as well as transition to production.
+ Experience in hardware design leadership, and verification and validation during product development in an Australian Defence environment including familiarity with AUSDEFCON requirements.
+ Familiarity with engineering development in an agile and DEVSECOPS environment.
**Benefits**
+ Competitive salary package
+ Education and training resources and support
+ Flexible work options and leave options, including paid parental leave and additional leave per year
+ Opportunities to network and connect globally within the RTX network
+ Employee Assistance Program and other wellbeing programs
+ Free on-site parking
+ Free on-site EV charging
+ Novated lease
+ Fantastic team and amazing culture with career growth opportunities
**Apply:** Apply online at our website , and follow instructions.
Successful candidates must be eligible to obtain and maintain **an Australian Defence Security Clearance (NV1 standing)** ; eligibility can be found at This position requires **Australian Citizenship** and eligibility to be certified compliant with US ITAR technology access requirements.
**_We are Collins Aerospace, and we hope you join us for an exciting career in AEROSPACE and DEFENCE._**
_Collins Aerospace is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._
Privacy Policy and Terms: Click on this link ( to read the Policy and Terms
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
**Country:**
Australia
**Location:**
8640: Unit 8, 12 Mars Road, Lane Cove West, NSW 2066 Australia
**Position Role Type:**
Unspecified
**V&V and Hardware Engineering Manager**
+ **A new career opportunity with the world's largest Aerospace and Defence technology company**
+ **Key role in national defense programs joining our global engineering team**
+ **Join a friendly and collaborative team at Lane Cove West, NSW with free parking**
**Who we are**
At Collins Aerospace, we are dedicated to working on the toughest challenges in global aerospace and Defence. We are working side-by-side with our customers and partners to dream, design and deliver solutions that redefine the future of our industry. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever.
**Your role**
Dynamic and results-driven V&V and Hardware Engineering Manager with a proven track record in leading complex defence programs within a global largest Aerospace and Defence technology company. Expert in driving end-to-end Verification & Validation strategies, hardware development, and system integration in highly regulated environments. Adept at leading multidisciplinary teams, ensuring product excellence, and meeting stringent quality, safety, and compliance standards. Brings strong leadership, innovation, and stakeholder management to deliver mission-critical solutions that support national defence.
**Key responsibilities**
+ **Team Leadership** : model leadership behaviours to grow and develop team members - supporting their career development, as they work to meet project and customer requirements aligned with our company Values.
+ **Subject Matter Expert:** apply verification and validation, and hardware engineering expertise to deliver timely project outcomes; delivering superior quality of technical documentation to produce clear and concise content to meet required engineering and client standards.
+ **Resource Management:** Regularly review capabilities, performance, capacity, process, and system requirements against current and future needs, to identify and address gaps in conjunction with the management of the departmental budget.
+ **Innovation:** Lead and champion the development of new engineering practices, plans, techniques and technologies, systems and processes to deliver continuous improvement.
+ **Stakeholder Engagement:** Work collaboratively and communicate effectively with internal and external stakeholders to influence and ensure that programs are delivered on time and in full. Plan and deliver associated products and services to meet assigned objectives.
+ **Exemplify Leadership:** by example, as a technical contributor, produces engineering work of a high standard to meet project parameters; in a professional and collaborative manner.
**Experience and qualifications**
+ Bachelor of Engineering, Bachelor of Science degree or relevant applicable Degree.
+ Prior technical leadership of engineering projects that involve product development across the broad spectrum of complex systems, including full system integration.
+ Proven ability and experience representing the company as a technical expert across all stakeholder environments, including formal and informal presentations at both frontline and senior executive levels.
+ Proven background and experience mentoring, supporting and leading a team; making programmatic and technical decisions with accuracy and within set timeframes.
**Desirable**
+ Experience and knowledge of command, control and communications systems in a Defence environment. Experience involving tactical data links will be highly regarded.
+ An experienced systems engineer, with proven background involving the entirety of systems development processes, including requirements capture, design, decomposition, integration, and verification/validation, as well as transition to production.
+ Experience in hardware design leadership, and verification and validation during product development in an Australian Defence environment including familiarity with AUSDEFCON requirements.
+ Familiarity with engineering development in an agile and DEVSECOPS environment.
**Benefits**
+ Competitive salary package
+ Education and training resources and support
+ Flexible work options and leave options, including paid parental leave and additional leave per year
+ Opportunities to network and connect globally within the RTX network
+ Employee Assistance Program and other wellbeing programs
+ Free on-site parking
+ Free on-site EV charging
+ Novated lease
+ Fantastic team and amazing culture with career growth opportunities
**Apply:** Apply online at our website , and follow instructions.
Successful candidates must be eligible to obtain and maintain **an Australian Defence Security Clearance (NV1 standing)** ; eligibility can be found at This position requires **Australian Citizenship** and eligibility to be certified compliant with US ITAR technology access requirements.
**_We are Collins Aerospace, and we hope you join us for an exciting career in AEROSPACE and DEFENCE._**
_Collins Aerospace is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._
Privacy Policy and Terms: Click on this link ( to read the Policy and Terms
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
This advertiser has chosen not to accept applicants from your region.
3
Manager, Technical Support, Amazon Robotics Technical Support
Melbourne, Victoria
Amazon
Posted 28 days ago
Job Viewed
Job Description
Description
Amazon is seeking a talented technical people leader with a passion for technology, curiosity for how things work, and the drive to tackle challenges in a deeply complex, rewarding environment.
This is your chance to lead a team of Amazon's premier Robotics problem solvers. As a part of our continued team expansion this newly created role will lead a newly created Melbourne based team of skilled support enginers. This is a mature solutions-focused environment free of a KPI-centric focus. The team provide remote technical support via tickets, phone, and chat mediums.
In this role your leadership will directly influence how state-of-the-art robotics and other technologies transform the future of Amazon fulfillment worldwide. In this role, you'll not only manage a team, you'll gain first hand knowledge of our ever evolving fulfillment technology helping to solve complex customer challenges along the way.
Key job responsibilities
- Manage, recruit, interview, hire, coach, and mentor your team of high-performing support engineers.
- Create and maintain a healthy, inclusive, and supportive work environment that promotes collaboration and growth.
- Implement and allign departmental objectives with company-wide initiatives to enhance the reliability of Amazon's robotics infrastructure, minimize faults, reduce incident resolution times, and drive lasting solutions that improve inventory processing and movement across the network.
- Identify challenges, develop solutions, and drive continuous improvement in processes and team performance.
- Review employee performance and team systems, identify trends, and recommend improvements to drive operational excellence.
- Support critical escalations: Act as an escalation point and incident manager during high-severity events, ensuring timely and effective resolution.
- Partner with global teams to ensure alignment, share best practices, and contribute to broader organizational success.
Basic Qualifications
- 2+ years of management or team leadership experience in a complex technical support environment from medium to large enterprise.
- 3+ years previous hands-on technical engineering experience in fields such as systems administration, networking, robotics, or software support.
- Proven track record in the design, implementation, and optimization of metrics, KPIs, and SLAs within large enterprise setting.
- Proven ability to evaluate processes, identify trends, and develop effective solutions.
- Experience leading high-severity incident restoration efforts as a technical lead or Incident Manager.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Preferred Qualifications
- 4+ years of technical support management or team leadership experience in a diverse, complex technical environment.
- 3+ years of hands-on experience as a technical engineer in fields such as systems administration, networking, robotics, or software support.
- Certifications in broad technical domains (e.g., Networking, Telecommunications, Cybersecurity, Cloud Technologies) such as AWS Certified Solutions Architect, Cisco CCNA/CCNP, CompTIA Security+, Certified Information Systems Security Professional (CISSP).
- Service/Project Management certifications such as ITIL.
- Proven ability to bridge technical expertise and leadership, enabling effective team guidance during complex incidents and technical escalations.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is seeking a talented technical people leader with a passion for technology, curiosity for how things work, and the drive to tackle challenges in a deeply complex, rewarding environment.
This is your chance to lead a team of Amazon's premier Robotics problem solvers. As a part of our continued team expansion this newly created role will lead a newly created Melbourne based team of skilled support enginers. This is a mature solutions-focused environment free of a KPI-centric focus. The team provide remote technical support via tickets, phone, and chat mediums.
In this role your leadership will directly influence how state-of-the-art robotics and other technologies transform the future of Amazon fulfillment worldwide. In this role, you'll not only manage a team, you'll gain first hand knowledge of our ever evolving fulfillment technology helping to solve complex customer challenges along the way.
Key job responsibilities
- Manage, recruit, interview, hire, coach, and mentor your team of high-performing support engineers.
- Create and maintain a healthy, inclusive, and supportive work environment that promotes collaboration and growth.
- Implement and allign departmental objectives with company-wide initiatives to enhance the reliability of Amazon's robotics infrastructure, minimize faults, reduce incident resolution times, and drive lasting solutions that improve inventory processing and movement across the network.
- Identify challenges, develop solutions, and drive continuous improvement in processes and team performance.
- Review employee performance and team systems, identify trends, and recommend improvements to drive operational excellence.
- Support critical escalations: Act as an escalation point and incident manager during high-severity events, ensuring timely and effective resolution.
- Partner with global teams to ensure alignment, share best practices, and contribute to broader organizational success.
Basic Qualifications
- 2+ years of management or team leadership experience in a complex technical support environment from medium to large enterprise.
- 3+ years previous hands-on technical engineering experience in fields such as systems administration, networking, robotics, or software support.
- Proven track record in the design, implementation, and optimization of metrics, KPIs, and SLAs within large enterprise setting.
- Proven ability to evaluate processes, identify trends, and develop effective solutions.
- Experience leading high-severity incident restoration efforts as a technical lead or Incident Manager.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Preferred Qualifications
- 4+ years of technical support management or team leadership experience in a diverse, complex technical environment.
- 3+ years of hands-on experience as a technical engineer in fields such as systems administration, networking, robotics, or software support.
- Certifications in broad technical domains (e.g., Networking, Telecommunications, Cybersecurity, Cloud Technologies) such as AWS Certified Solutions Architect, Cisco CCNA/CCNP, CompTIA Security+, Certified Information Systems Security Professional (CISSP).
- Service/Project Management certifications such as ITIL.
- Proven ability to bridge technical expertise and leadership, enabling effective team guidance during complex incidents and technical escalations.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Engineer
Sydney, New South Wales
ServiceNow, Inc.
Posted 1 day ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:** ** **
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
(INSERT SME TEAM - IE UX, Performance - SPECIFICS HERE)
**Qualifications and technical skills that will lead to success:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 0-2+ years customer facing technical support experience
+ Ability to troubleshoot difficult technical issues with ease and complexity
+ Ability to read basic Java/JavaScript code
+ Personal commitment to quality and customer service
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
**What you get to do in this role:** ** **
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
(INSERT SME TEAM - IE UX, Performance - SPECIFICS HERE)
**Qualifications and technical skills that will lead to success:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 0-2+ years customer facing technical support experience
+ Ability to troubleshoot difficult technical issues with ease and complexity
+ Ability to read basic Java/JavaScript code
+ Personal commitment to quality and customer service
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.
5
Lead, Technical Support
New South Wales, New South Wales
Proofpoint
Posted 1 day ago
Job Viewed
Job Description
About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
**Corporate Overview**
Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a leader in next-generation cybersecurity.
Protection Starts with People. Proofpoint.
**The Role**
As an experienced engineer yourself, you will lead a team of support engineers responsible for assisting customers with various support and training requests. This assistance is primarily provided through our community portal and over the telephone. This role is perfect for individuals who enjoy interacting with customers and have knowledge of email administration, security, or DNS. However, we also welcome applicants with broader experience in customer-facing technical roles.
In this position, you will be responsible for establishing and managing systems that address common customer inquiries and issues. You will report any new or recurring problems to the design departments, ensure that representatives are trained on product upgrades or new releases, and oversee the selection, development, and evaluation of personnel to ensure efficient function/operation.
This individual will serve as the main point of contact for communication with customers, overseeing all efforts to resolve issues from initial identification to post-mortem analysis. Additionally, the role involves advocating for customers to drive enhancements across Proofpoint's business areas, including Customer Service, Professional Services, Product, Engineering, and Partner Management.
**Your day-to-day**
+ Provide Tier 1 support to administrators & enterprise-level partners during business hours _(Hours may differ depending on customer demand and business need)_
+ Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email
+ Advise customers regarding the product's proper use and address specific systems issues
+ Manage product escalations, act as a liaison between customers, and various levels of tiered support
+ Facilitate queue prioritization and assist engineers when required
+ Manage local support team of frontline engineers providing coaching, training, and development opportunities
+ Develop and implement support strategies to improve customer satisfaction and reduce response times
+ Manage shift rotations and provide coverage where gaps exist
+ Leverage the internal, cross-functional community to drive critical situations to resolution
+ Provide customer facing updates and internal reporting
+ Lead cross-departmental process improvement to maximize customer retention
+ Drive process improvement as part of the overall customer success group
+ Provide post-escalation analysis reporting that will capture and help drive process improvements throughout the organization.
+ Coordinate and research incident root cause and generate customer facing cause analysis documentation
+ Evaluate customer request for service level agreement violations
+ Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
+ Participate in on-call support 24x7 rotation as assigned.
+ Manage customer dissatisfaction and work to return customer to a promoter
**What you bring to the team**
+ Bachelor's Degree or relevant work experience
+ Extensive customer service experience with escalation management background
+ Familiarity with Linux command line and environments
+ Good understanding of Database and SaaS applications
+ An accomplished communicator and influencer, able to work with customers, users, senior level management, sales and peers
+ Strong business and leadership acumen
+ Possess the ability to resolve issues and conflicts, as well as be able to take ownership in challenging situations
+ Strong ability to independently debug broad, complex system environments involving multiple configurations and protocols
+ Knowledge of email privacy/protection, cloud services, software as a service (SaaS) is preferred
+ ITIL Service Management experience is a plus
+ Experience with next-generation support models, including but not limited to, email, phone, social media, communities, chat etc.
**Why Proofpoint**
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add', and we strongly encourage people from all walks of life to apply.
We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint
#LI-ML
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
- Competitive compensation
- Comprehensive benefits
- Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment: (Remote options, hybrid schedules, flexible hours, etc.).
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application here . We can't wait to hear from you!
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
**Corporate Overview**
Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a leader in next-generation cybersecurity.
Protection Starts with People. Proofpoint.
**The Role**
As an experienced engineer yourself, you will lead a team of support engineers responsible for assisting customers with various support and training requests. This assistance is primarily provided through our community portal and over the telephone. This role is perfect for individuals who enjoy interacting with customers and have knowledge of email administration, security, or DNS. However, we also welcome applicants with broader experience in customer-facing technical roles.
In this position, you will be responsible for establishing and managing systems that address common customer inquiries and issues. You will report any new or recurring problems to the design departments, ensure that representatives are trained on product upgrades or new releases, and oversee the selection, development, and evaluation of personnel to ensure efficient function/operation.
This individual will serve as the main point of contact for communication with customers, overseeing all efforts to resolve issues from initial identification to post-mortem analysis. Additionally, the role involves advocating for customers to drive enhancements across Proofpoint's business areas, including Customer Service, Professional Services, Product, Engineering, and Partner Management.
**Your day-to-day**
+ Provide Tier 1 support to administrators & enterprise-level partners during business hours _(Hours may differ depending on customer demand and business need)_
+ Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email
+ Advise customers regarding the product's proper use and address specific systems issues
+ Manage product escalations, act as a liaison between customers, and various levels of tiered support
+ Facilitate queue prioritization and assist engineers when required
+ Manage local support team of frontline engineers providing coaching, training, and development opportunities
+ Develop and implement support strategies to improve customer satisfaction and reduce response times
+ Manage shift rotations and provide coverage where gaps exist
+ Leverage the internal, cross-functional community to drive critical situations to resolution
+ Provide customer facing updates and internal reporting
+ Lead cross-departmental process improvement to maximize customer retention
+ Drive process improvement as part of the overall customer success group
+ Provide post-escalation analysis reporting that will capture and help drive process improvements throughout the organization.
+ Coordinate and research incident root cause and generate customer facing cause analysis documentation
+ Evaluate customer request for service level agreement violations
+ Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
+ Participate in on-call support 24x7 rotation as assigned.
+ Manage customer dissatisfaction and work to return customer to a promoter
**What you bring to the team**
+ Bachelor's Degree or relevant work experience
+ Extensive customer service experience with escalation management background
+ Familiarity with Linux command line and environments
+ Good understanding of Database and SaaS applications
+ An accomplished communicator and influencer, able to work with customers, users, senior level management, sales and peers
+ Strong business and leadership acumen
+ Possess the ability to resolve issues and conflicts, as well as be able to take ownership in challenging situations
+ Strong ability to independently debug broad, complex system environments involving multiple configurations and protocols
+ Knowledge of email privacy/protection, cloud services, software as a service (SaaS) is preferred
+ ITIL Service Management experience is a plus
+ Experience with next-generation support models, including but not limited to, email, phone, social media, communities, chat etc.
**Why Proofpoint**
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add', and we strongly encourage people from all walks of life to apply.
We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint
#LI-ML
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
- Competitive compensation
- Comprehensive benefits
- Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment: (Remote options, hybrid schedules, flexible hours, etc.).
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application here . We can't wait to hear from you!
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
This advertiser has chosen not to accept applicants from your region.
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6
ILS Technical Support
Melbourne, Victoria
KBR
Posted 5 days ago
Job Viewed
Job Description
Title:
ILS Technical Support
At KBR - We do things that matter
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Learn more about KBR in Australia
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity:
Join KBR's Land Systems Division to provide expert Integrated Logistics Support (ILS) technical support within the Land Manoeuvre Systems Branch, a key enabler of Australia's land combat and tactical mobility capabilities. This role offers a unique opportunity to directly contribute to sustaining and enhancing the readiness, reliability, and supportability of advanced land manoeuvre platforms and associated systems.
You will work on:
+ Complex land platforms such as infantry mobility vehicles, armoured personnel carriers, command and control vehicles, and supporting subsystems.
+ Integrated soldier-warfighter systems interfacing with vehicle platforms as part of broader manoeuvre capabilities.
+ Ensuring logistic supportability, maintenance planning, supply chain optimisation, and spares provisioning aligned with Defence needs.
All candidates will be required to hold and maintain an active NV1 Defence Security Clearance. Only candidates holding a NV1 Clearance or above should apply.
Responsibilities:
+ Develop and implement Integrated Logistics Support (ILS) plans for Land Manoeuvre Systems
+ Analyse reliability, maintainability, availability, and lifecycle costs
+ Manage spares provisioning, maintenance planning, and supply chain logistics using Defence systems (MILIS, LNIDs, APLCrates, AMPS)
+ Review and validate logistics documentation including SCPM and AMPs
+ Provide expert advice on repair, maintenance, and support strategies to maximise readiness
+ Collaborate with project teams and Defence stakeholders to align logistics with operational needs
+ Monitor inventory and improve supply chain efficiency
+ Identify and recommend process or product improvements
As the ideal candidate you will bring:
+ 10+ years in Integrated Logistics Support or logistic engineering, with 5+ years in Defence or related industry
+ Experience supporting land manoeuvre or military vehicle systems logistics
+ Proficiency with Defence logistics management tools (MILIS, LNIDs, etc.)
+ Strong knowledge of Defence contracting and procurement frameworks
+ Relevant tertiary qualification in logistics, supply chain, engineering, or related field
+ Active NV1 Defence Security Clearance or higher
+ Excellent problem-solving, organisational, and communication skills
All candidates will be required to hold and maintain an active NV1 Defence Security Clearance. Only candidates holding a NV1 Clearance or above should apply.
What we will offer you:
· A workplace culture certified as a Great Place To Work
· Flexible working
· Competitive salary (including annual reviews)
· Paid parental leave
· Income protection
· Corporate rewards
· Salary packaging/Novated leasing
· Employee stock purchase plans
· Flu shots, skin checks and discounted private health insurance
· Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes, or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.
ILS Technical Support
At KBR - We do things that matter
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Learn more about KBR in Australia
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity:
Join KBR's Land Systems Division to provide expert Integrated Logistics Support (ILS) technical support within the Land Manoeuvre Systems Branch, a key enabler of Australia's land combat and tactical mobility capabilities. This role offers a unique opportunity to directly contribute to sustaining and enhancing the readiness, reliability, and supportability of advanced land manoeuvre platforms and associated systems.
You will work on:
+ Complex land platforms such as infantry mobility vehicles, armoured personnel carriers, command and control vehicles, and supporting subsystems.
+ Integrated soldier-warfighter systems interfacing with vehicle platforms as part of broader manoeuvre capabilities.
+ Ensuring logistic supportability, maintenance planning, supply chain optimisation, and spares provisioning aligned with Defence needs.
All candidates will be required to hold and maintain an active NV1 Defence Security Clearance. Only candidates holding a NV1 Clearance or above should apply.
Responsibilities:
+ Develop and implement Integrated Logistics Support (ILS) plans for Land Manoeuvre Systems
+ Analyse reliability, maintainability, availability, and lifecycle costs
+ Manage spares provisioning, maintenance planning, and supply chain logistics using Defence systems (MILIS, LNIDs, APLCrates, AMPS)
+ Review and validate logistics documentation including SCPM and AMPs
+ Provide expert advice on repair, maintenance, and support strategies to maximise readiness
+ Collaborate with project teams and Defence stakeholders to align logistics with operational needs
+ Monitor inventory and improve supply chain efficiency
+ Identify and recommend process or product improvements
As the ideal candidate you will bring:
+ 10+ years in Integrated Logistics Support or logistic engineering, with 5+ years in Defence or related industry
+ Experience supporting land manoeuvre or military vehicle systems logistics
+ Proficiency with Defence logistics management tools (MILIS, LNIDs, etc.)
+ Strong knowledge of Defence contracting and procurement frameworks
+ Relevant tertiary qualification in logistics, supply chain, engineering, or related field
+ Active NV1 Defence Security Clearance or higher
+ Excellent problem-solving, organisational, and communication skills
All candidates will be required to hold and maintain an active NV1 Defence Security Clearance. Only candidates holding a NV1 Clearance or above should apply.
What we will offer you:
· A workplace culture certified as a Great Place To Work
· Flexible working
· Competitive salary (including annual reviews)
· Paid parental leave
· Income protection
· Corporate rewards
· Salary packaging/Novated leasing
· Employee stock purchase plans
· Flu shots, skin checks and discounted private health insurance
· Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes, or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
Sydney, New South Wales
RELX INC
Posted 14 days ago
Job Viewed
Job Description
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
The Technical Support Specialist is an intermediate position where they provide technical assistance to computer system users and answers questions or resolves computer problems for clients involving interaction in person, by telephone, by email, etc. This position is also responsible for diagnosing, troubleshooting, and resolving desktop, laptop, printer, computer hardware and software issues, operating system, electronic mail, and related issues.
Responsibilities
- Under supervision, will monitor, support, troubleshoot, and resolve operating issues, including failures and service-level degradation.- Initiate corrective actions to ensure connectivity and minimize downtime, with the overall goal of ensuring availability of the IT environment to employees and customers.- Answer internal or external users' inquiries regarding computer hardware and software to resolve problems.- Configure and set up workstations and laptops.- Participate in troubleshooting and quickly arrive at workable solutions.- Advise others on resolution and solutions in issues.- Participate in the resolution of end user's desktop computer issues that may include but not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.- Provide support and technical setup at some trade shows which includes periodic travel.- Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.- Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned - hardware, software, telecommunication, business application, customer connectivity, etc.- All other duties as assigned.
Requirements
- 1+ years of Service Desk experience is preferred- High school-level knowledge of computer hardware and software high school degree, technical certifications, or equivalent work experience required- A+ Certification or other technology certifications a plus
- Ability to configure workstations/laptops.- Good written/verbal communication skills.- Ability to troubleshoot operations issues.- Ability to complete basic hardware/software installations.- Good hardware/software troubleshooting skills.- Basic understanding of software monitoring tools.- Understanding of backup procedures.- Good problem-solving skills.- Good organizational skills.
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
The Technical Support Specialist is an intermediate position where they provide technical assistance to computer system users and answers questions or resolves computer problems for clients involving interaction in person, by telephone, by email, etc. This position is also responsible for diagnosing, troubleshooting, and resolving desktop, laptop, printer, computer hardware and software issues, operating system, electronic mail, and related issues.
Responsibilities
- Under supervision, will monitor, support, troubleshoot, and resolve operating issues, including failures and service-level degradation.- Initiate corrective actions to ensure connectivity and minimize downtime, with the overall goal of ensuring availability of the IT environment to employees and customers.- Answer internal or external users' inquiries regarding computer hardware and software to resolve problems.- Configure and set up workstations and laptops.- Participate in troubleshooting and quickly arrive at workable solutions.- Advise others on resolution and solutions in issues.- Participate in the resolution of end user's desktop computer issues that may include but not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.- Provide support and technical setup at some trade shows which includes periodic travel.- Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.- Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned - hardware, software, telecommunication, business application, customer connectivity, etc.- All other duties as assigned.
Requirements
- 1+ years of Service Desk experience is preferred- High school-level knowledge of computer hardware and software high school degree, technical certifications, or equivalent work experience required- A+ Certification or other technology certifications a plus
- Ability to configure workstations/laptops.- Good written/verbal communication skills.- Ability to troubleshoot operations issues.- Ability to complete basic hardware/software installations.- Good hardware/software troubleshooting skills.- Basic understanding of software monitoring tools.- Understanding of backup procedures.- Good problem-solving skills.- Good organizational skills.
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Lead
Chatswood, New South Wales
RELX INC
Posted 21 days ago
Job Viewed
Job Description
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
The Technical Support Lead supervises and manages the activities of Second Line IT Desktop Support staff, overseeing operational effectiveness, identifying and addressing trends and issues, and providing strategic direction. This role involves evaluating and developing support policies and procedures, providing guidance to support staff, and supporting management in decision-making processes.
Responsibilities
+ Lead, supervise, and monitor the corporate technical support team, ensuring rapid resolution of operating issues, minimizing downtime, and maintaining service levels.
+ Develop and oversee technical documentation and standard operating procedures.
+ Regularly assess and update operating procedures based on evolving business needs.
+ Conduct detailed analyses of technical support performance, identifying trends, problems, and improvement opportunities, and reporting findings to management.
+ Provide advanced troubleshooting and problem resolution for IT infrastructure, hardware, software, telecommunications, and business applications.
+ Collaborate with other support teams to escalate and resolve complex issues.
+ Address internal and external user inquiries regarding hardware and software problems, providing expert guidance for resolution.
+ Participate in resource planning, technology rollouts, and special projects.
+ Identify opportunities to develop proactive solutions to improve the End User Experience.
+ Provide technical support for events such as trade shows, including equipment setup and configuration.
+ Execute management responsibilities, including hiring, training, performance appraisals, and staff development.
+ Foster a culture of accountability, continuous improvement, innovation, and proactive communication within the support team.
Requirements
+ 7+ years of IT support experience.
+ Bachelor's degree in Engineering, Computer Science, or equivalent experience.
+ Expertise in configuring and setting up workstations and laptops.
+ Advanced technical writing, documentation, and SOP development skills.
+ Proven ability to troubleshoot complex hardware, software, and infrastructure issues.
+ Proficiency in identifying when operational procedures require updating or revising.
+ Strong leadership and people management abilities, including delegation, prioritization, and performance management.
+ Excellent organizational, project planning, and change management skills.
+ Exceptional problem-solving skills, capable of guiding teams through complex technical diagnostics and issue resolution.
+ Superior written and verbal communication, interpersonal, and customer service skills, able to engage effectively with all organizational levels.
+ Ability to travel occasionally (less than 25%).
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
The Technical Support Lead supervises and manages the activities of Second Line IT Desktop Support staff, overseeing operational effectiveness, identifying and addressing trends and issues, and providing strategic direction. This role involves evaluating and developing support policies and procedures, providing guidance to support staff, and supporting management in decision-making processes.
Responsibilities
+ Lead, supervise, and monitor the corporate technical support team, ensuring rapid resolution of operating issues, minimizing downtime, and maintaining service levels.
+ Develop and oversee technical documentation and standard operating procedures.
+ Regularly assess and update operating procedures based on evolving business needs.
+ Conduct detailed analyses of technical support performance, identifying trends, problems, and improvement opportunities, and reporting findings to management.
+ Provide advanced troubleshooting and problem resolution for IT infrastructure, hardware, software, telecommunications, and business applications.
+ Collaborate with other support teams to escalate and resolve complex issues.
+ Address internal and external user inquiries regarding hardware and software problems, providing expert guidance for resolution.
+ Participate in resource planning, technology rollouts, and special projects.
+ Identify opportunities to develop proactive solutions to improve the End User Experience.
+ Provide technical support for events such as trade shows, including equipment setup and configuration.
+ Execute management responsibilities, including hiring, training, performance appraisals, and staff development.
+ Foster a culture of accountability, continuous improvement, innovation, and proactive communication within the support team.
Requirements
+ 7+ years of IT support experience.
+ Bachelor's degree in Engineering, Computer Science, or equivalent experience.
+ Expertise in configuring and setting up workstations and laptops.
+ Advanced technical writing, documentation, and SOP development skills.
+ Proven ability to troubleshoot complex hardware, software, and infrastructure issues.
+ Proficiency in identifying when operational procedures require updating or revising.
+ Strong leadership and people management abilities, including delegation, prioritization, and performance management.
+ Excellent organizational, project planning, and change management skills.
+ Exceptional problem-solving skills, capable of guiding teams through complex technical diagnostics and issue resolution.
+ Superior written and verbal communication, interpersonal, and customer service skills, able to engage effectively with all organizational levels.
+ Ability to travel occasionally (less than 25%).
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
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