56 Hardware jobs in Australia

**Job Description Summary**
The Lead Engineer develops practical and innovative ways to identify and meet goals required in aftermarket MRO. In this role you will be responsible for work that is less defined in scope, utilize your experience or expertise to solve problems, develop and execute objectives for self and others and have the ability to effect short-term and long-term business goals. You will oversee the technical aspects of aftermarket repair operations and ensures the development, maintenance, and optimization of test equipment and repair strategies. This role is critical to ensuring high-quality repairs, compliance with safety standards, and efficient operations.
This role also serves as the sites security leader which training will be provided.
**Job Description**
**Company Overview:**
Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!
**Site Overview:**
GE Aerospace in Australia, has sites in Brisbane, Newcastle, Richmond, Bundamba, and Matraville. Since 2005, we've driven innovation and supported avionics, propeller, and power systems across a diverse range of aircraft platforms for our customers. At our Brisbane facility, you'll work with highly skilled technicians on cutting-edge technology for civilian and military aircraft. We are committed to developing early career talent through student-focused programs and fostering a culture of respect and community support. Be part of a team that values giving back and making a difference in the aerospace industry.
**Role Overview:**
**Technical Leadership:**
+ Lead the execution of design, analysis, or evaluation of assigned projects using sound engineering principles and adhering to business standards, practices, procedures, and product / program requirements
+ Provide engineering expertise and guidance for the repair and testing of avionics systems _._
+ Provide technical leadership to other personnel and assigned teams and mentor others in the organization
+ Lead troubleshooting efforts for complex technical issues in the workshop and develop repair profiles for technicians.
+ Ensure compliance with industry standards, regulations, and company policies.
+ Ensure direct access to OEM support and documentation
**Test Equipment Management:**
+ Evaluate and maintain test equipment used for avionics and DOWTY repairs.
+ Collaborate with cross-functional teams to ensure test equipment meets operational needs.
+ Optimize test equipment performance to improve repair efficiency and accuracy.
**Process Improvement:**
+ Identify opportunities for process improvements in repair and testing workflows. Includes- GPM rework processes
+ Implement lean manufacturing principles to enhance efficiency and reduce waste.
+ Drive continuous improvement initiatives to meet SQDC (Safety, Quality, Delivery, Cost) priorities.
**Team Collaboration:**
+ Work closely with repair technicians, quality teams, and other engineering groups.
+ Lead engineering concession management
+ Provide training and mentorship to workshop staff on technical processes and equipment usage.
+ Act as a liaison between the workshop and other departments, such as design engineering and supply chain.
**Safety and Quality Assurance:**
+ Ensure all repair and testing activities adhere to strict safety protocols.
+ Maintain high-quality standards in all aspects of repair and testing operations.
+ Conduct regular audits and reviews to ensure compliance with regulatory requirements.
**Project Management:**
+ Lead projects related to the introduction of new test equipment or repair capabilities.
+ Support timelines, budgets, and resources for engineering initiatives within the workshop.
**Security Focal**
+ Oversee physical security operations across all company locations and work with site leads for implementation.
+ Conduct routine audits, training, tasks and oversee reporting tools to ensure standard requirements are met.
+ Support the Crisis Management Team activities and help lead standard tasks execution.
**Required Qualifications** **:**
+ Bachelor's degree or Diploma in Engineering (Electrical, Mechanical, Reliability or Aerospace) or equivalent engineering experience (min 5 years).
+ Strong interpersonal and leadership skills
+ Strong technical aptitude, including applicable engineering tools and systems
+ Willing to travel and be available afterhours to meet international time zones.
+ Full-time on-site position
**Preferred Qualifications:**
+ Experience in GE electronics/avionics systems, repair processes, and test equipment design.
+ Strong knowledge of lean manufacturing principles (e.g., Kaizen, Standard Work, etc.).
+ Excellent problem-solving, communication, and leadership skills.
+ Strong oral and written communication skills
+ Strong process orientation in approach to work
+ Project management and team organization experience
+ Ability to influence others and create cohesive groups
At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.
**Additional Information**
**Relocation Assistance Provided:** Yes
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Business Development Manager – Build a New Division from the Ground Up

On behalf of our client we are seeking a local, driven and experienced Business Development Manager/Sales Person to take the lead in a new and exciting venture. Our client is a trusted name and innovator in indoor and outdoor blinds and awnings, with a reputation for quality, style, and reliability.

This is a rare, foundational opportunity to make a significant impact in Sydney’s architectural sector and directly shape the long-term success of the business.

If you thrive on challenges, are known for your influential network, and are motivated to deliver aggressive growth targets, this could be your career-defining move.

The Opportunity

• Build from Scratch: Define and execute the go-to-market strategy to establish our client as a leader in Sydney’s architectural hardware sector.

• Drive Growth: Spearhead the entire sales lifecycle, securing high-value projects with leading architects, designers, builders, and developers.
• Strategic Impact: Provide valuable market intelligence to influence product development and commercial strategy.
• Leverage Your Network: Use your established executive-level contacts to quickly secure specifications on major projects.
• Uncapped Potential: Be rewarded with a highly attractive remuneration structure that recognises exceptional performance.

About You

• Proven track record of exceeding multi-million-dollar sales targets, ideally in new business or market development roles.
• A strong, pre-existing network of C-suite and director-level contacts across Sydney’s architecture, design, and construction community.
• A natural “hunter” with sophisticated negotiation and C-level presentation skills.
• High commercial acumen and ability to operate autonomously.
• Technical knowledge of architectural hardware (or similar construction products) will be highly regarded.
• Proficiency with Microsoft Office 365 and CRM systems.
• Current NSW Driver’s Licence.

What’s on Offer

• A foundational role within a growing division of an established brand.
• A competitive executive remuneration package, including a strong base salary, substantial car allowance, and an uncapped commission structure.
• The autonomy to shape your territory and make key strategic decisions.
• Direct influence on the future direction of the business.

How to Apply

Click Apply on SEEK and include your CV and cover letter detailing how you are the right person for this role.

For a confidential chat, contact Growth HR on 3***.

Applicants must have the right to work in Australia. Growth HR recruits on behalf of our client and is an equal opportunity employer.

**Date Posted:**

**Country:**
Australia
**Location:**
8640: Unit 8, 12 Mars Road, Lane Cove West, NSW 2066 Australia
**Position Role Type:**
Unspecified
**V&V and Hardware Engineering Manager**
+ **A new career opportunity with the world's largest Aerospace and Defence technology company**
+ **Key role in national defense programs joining our global engineering team**
+ **Join a friendly and collaborative team at Lane Cove West, NSW with free parking**
**Who we are**
At Collins Aerospace, we are dedicated to working on the toughest challenges in global aerospace and Defence. We are working side-by-side with our customers and partners to dream, design and deliver solutions that redefine the future of our industry. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever.
**Your role**
Dynamic and results-driven V&V and Hardware Engineering Manager with a proven track record in leading complex defence programs within a global largest Aerospace and Defence technology company. Expert in driving end-to-end Verification & Validation strategies, hardware development, and system integration in highly regulated environments. Adept at leading multidisciplinary teams, ensuring product excellence, and meeting stringent quality, safety, and compliance standards. Brings strong leadership, innovation, and stakeholder management to deliver mission-critical solutions that support national defence.
**Key responsibilities**
+ **Team Leadership** : model leadership behaviours to grow and develop team members - supporting their career development, as they work to meet project and customer requirements aligned with our company Values.
+ **Subject Matter Expert:** apply verification and validation, and hardware engineering expertise to deliver timely project outcomes; delivering superior quality of technical documentation to produce clear and concise content to meet required engineering and client standards.
+ **Resource Management:** Regularly review capabilities, performance, capacity, process, and system requirements against current and future needs, to identify and address gaps in conjunction with the management of the departmental budget.
+ **Innovation:** Lead and champion the development of new engineering practices, plans, techniques and technologies, systems and processes to deliver continuous improvement.
+ **Stakeholder Engagement:** Work collaboratively and communicate effectively with internal and external stakeholders to influence and ensure that programs are delivered on time and in full. Plan and deliver associated products and services to meet assigned objectives.
+ **Exemplify Leadership:** by example, as a technical contributor, produces engineering work of a high standard to meet project parameters; in a professional and collaborative manner.
**Experience and qualifications**
+ Bachelor of Engineering, Bachelor of Science degree or relevant applicable Degree.
+ Prior technical leadership of engineering projects that involve product development across the broad spectrum of complex systems, including full system integration.
+ Proven ability and experience representing the company as a technical expert across all stakeholder environments, including formal and informal presentations at both frontline and senior executive levels.
+ Proven background and experience mentoring, supporting and leading a team; making programmatic and technical decisions with accuracy and within set timeframes.
**Desirable**
+ Experience and knowledge of command, control and communications systems in a Defence environment. Experience involving tactical data links will be highly regarded.
+ An experienced systems engineer, with proven background involving the entirety of systems development processes, including requirements capture, design, decomposition, integration, and verification/validation, as well as transition to production.
+ Experience in hardware design leadership, and verification and validation during product development in an Australian Defence environment including familiarity with AUSDEFCON requirements.
+ Familiarity with engineering development in an agile and DEVSECOPS environment.
**Benefits**
+ Competitive salary package
+ Education and training resources and support
+ Flexible work options and leave options, including paid parental leave and additional leave per year
+ Opportunities to network and connect globally within the RTX network
+ Employee Assistance Program and other wellbeing programs
+ Free on-site parking
+ Free on-site EV charging
+ Novated lease
+ Fantastic team and amazing culture with career growth opportunities
**Apply:** Apply online at our website , and follow instructions.
Successful candidates must be eligible to obtain and maintain **an Australian Defence Security Clearance (NV1 standing)** ; eligibility can be found at This position requires **Australian Citizenship** and eligibility to be certified compliant with US ITAR technology access requirements.
**_We are Collins Aerospace, and we hope you join us for an exciting career in AEROSPACE and DEFENCE._**
_Collins Aerospace is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._
Privacy Policy and Terms: Click on this link ( to read the Policy and Terms
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

EARTH AI is a fast-growing tech startup transforming the way critical metals are discovered. Founded in 2016 in Sydney, we are on a mission to secure the future of technology and infrastructure by responsibly sourcing the metals essential for global advancement. Using cutting-edge technology, we identify and develop new metal deposits with unmatched efficiency and sustainability. Our vision is to lead the industry by discovering and owning the majority of future metal deposits while becoming the most advanced, efficient, and responsible metal commodity company in the world.

We are looking for a passionate and motivated Mechanical Engineer to join our team. This is a fantastic opportunity to contribute to the design, development, and implementation of advanced hardware solutions that support Earth AI’s mission to create impactful AI systems for environmental applications. As a Mechanical Engineer, you will work closely with our multidisciplinary team to develop and maintain hardware that powers our AI systems, ensuring they are efficient, reliable, and ready for real-world challenges.

Key Responsibilities:

• Lead mechanical design and system integration of advanced drilling components (e.g. inner tubes, core barrels, downhole tools, rig assemblies)

• Drive R&D projects from concept through to field trials and production

• Oversee design verification, FEA, material selection, and testing under extreme conditions

• Collaborate with field teams, geologists, and suppliers to refine hardware performance

• Conduct field and site testing at our remote exploration sites across Australia

About You:

• BEng or higher in Mechanical Engineering (Chartered status a plus)

• 7+ years of experience in mechanical design for drilling, mining, or oil & gas equipment

• Proficient in CAD (SolidWorks), FEA tools, and tolerance stack-up analysis

• Knowledge of hydraulics, wear-resistant materials, and extreme environment design

• Field experience with drill rigs or tooling preferred

• Bonus: familiarity with manufacturing for small-batch prototyping and harsh field deployment

If you’re excited about the opportunity to work on groundbreaking technology and help make a positive impact on the planet, we’d love to hear from you!

About Us

Canon is the world's leading imaging organisation. As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable you to connect, communicate and achieve more than you thought possible.

When you join us, you'll find a rewarding culture that values you. You're empowered to focus on your career progression and turn your goals into reality. You'll be an integral part of the group success.

• Work with a leading global brand in the business imaging products space
• Competitive package includes, laptop, phone & tools

About the Role

The role requires leading a field service team to successfully achieve productivity targets whilst ensuring optimum product and skills coverage. It also involves managing the resource planning of a field service team to ensure optimum customer satisfaction and retention.

This is a South Australia based reporting to the Manager - Service Performance.

Scope of Role

• Review performance and development of employees, including field-based coaching through regular field accompaniments.
• Effectively manage performance through monitoring, implementing and improving results both at team and individual level.
• Take ownership and responsibility where required within the escalation process to achieve a resolution.
• Provide in-field technical support to field technicians and dealers as required.
• Manage branch performance against customer satisfaction targets.
• Ensuring self and team members understand and are working to the Company's Health & Safety, Quality Management and performance standards.
• Provide assistance and information to branch employees on hardware, software and operational aspects of Services & Support products.
• Travel to regional and/or remote locations on an ad hoc basis.

The role also involves:

• Compliance on an ongoing basis to varied and dynamic Drug and Alcohol policies and/or procedure of Canon customers and clients
• Compliance and ongoing adaptation to varied and dynamic HSE, induction and compliance policies and/or procedures of Canon customers and clients

About You

You are someone who possesses experience supporting a broad range of business imaging products as well as supporting and managing customers. You are a technical expert who serves as the technical escalation point. You also have experience managing teams and their development. Possessing industry experience in a similar role would be highly preferred.

In return, we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We'll invest in your development and long-term future and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customers we support.

If this sounds like you, apply today!

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Benefits include but not limited to

• Bonus Leave including:
  • Birthday leave, to celebrate, relax or do something special
  • Canon Day, an extra day of leave during the Christmas holidays
  • Kyosei Day, or volunteer leave to take a paid day off to do good in your community
• Flexible working arrangements, where possible
• Training and development opportunities to help you bring your goals to life
• Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling
• Performance recognition, in the form of quarterly and annual awards programs for high-performers
• Canon products offered at discounted rates
• Education assistance to support the cost of any external training that gives you new skills for your job

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.

Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
The Technical Support Lead supervises and manages the activities of Second Line IT Desktop Support staff, overseeing operational effectiveness, identifying and addressing trends and issues, and providing strategic direction. This role involves evaluating and developing support policies and procedures, providing guidance to support staff, and supporting management in decision-making processes.
Responsibilities
+ Lead, supervise, and monitor the corporate technical support team, ensuring rapid resolution of operating issues, minimizing downtime, and maintaining service levels.
+ Develop and oversee technical documentation and standard operating procedures.
+ Regularly assess and update operating procedures based on evolving business needs.
+ Conduct detailed analyses of technical support performance, identifying trends, problems, and improvement opportunities, and reporting findings to management.
+ Provide advanced troubleshooting and problem resolution for IT infrastructure, hardware, software, telecommunications, and business applications.
+ Collaborate with other support teams to escalate and resolve complex issues.
+ Address internal and external user inquiries regarding hardware and software problems, providing expert guidance for resolution.
+ Participate in resource planning, technology rollouts, and special projects.
+ Identify opportunities to develop proactive solutions to improve the End User Experience.
+ Provide technical support for events such as trade shows, including equipment setup and configuration.
+ Execute management responsibilities, including hiring, training, performance appraisals, and staff development.
+ Foster a culture of accountability, continuous improvement, innovation, and proactive communication within the support team.
Requirements
+ 7+ years of IT support experience.
+ Bachelor's degree in Engineering, Computer Science, or equivalent experience.
+ Expertise in configuring and setting up workstations and laptops.
+ Advanced technical writing, documentation, and SOP development skills.
+ Proven ability to troubleshoot complex hardware, software, and infrastructure issues.
+ Proficiency in identifying when operational procedures require updating or revising.
+ Strong leadership and people management abilities, including delegation, prioritization, and performance management.
+ Excellent organizational, project planning, and change management skills.
+ Exceptional problem-solving skills, capable of guiding teams through complex technical diagnostics and issue resolution.
+ Superior written and verbal communication, interpersonal, and customer service skills, able to engage effectively with all organizational levels.
+ Ability to travel occasionally (less than 25%).
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.