73 Help Desk Support jobs in Australia
Desktop Support Analyst
Perth, Western Australia
Stantec
Posted 1 day ago
Job Viewed
Job Description
Desktop Support Analyst - ( HV )
**Description**
**About the role**
_The professional-level Desktop Support Analyst position is a customer-facing role that requires intermediate proficiency in a variety of IT systems and applications. This role is vital to ensuring the smooth operation of day-to-day business activities, with a strong focus on supporting Windows desktop environments and commonly used applications._
_As part of the IT support team, the analyst will be responsible for addressing user issues, maintaining system functionality, and contributing to a positive user experience. In addition to technical support, the position involves a range of operational and administrative duties that are essential for consistent and reliable service delivery. These responsibilities may include managing support requests, documenting procedures, and assisting with routine system checks, all of which help maintain the overall health and efficiency of the IT environment._
_The ideal candidate will bring a solid technical foundation in IT desktop support, with hands-on experience in troubleshooting hardware and software issues, configuring systems, and supporting end users. If you're currently working in a Service Desk Support role and looking to take the next step in your career, this position offers a great opportunity to gain more hands-on experience and broaden your technical skill set._
_Please note that employment visa sponsorship is not available for this role. Therefore, it is only suitable for candidates who are Australian citizens or permanent residents. Applicants on temporary visas or requiring sponsorship will not be considered._
**Key accountabilities for this role include:**
* Provide user facing operational support for desktops and applications. Contribute to the resolution of operational problems by working collaboratively with virtual peers
* Resolve requests using Stantec ticket system within agreed timeframes and ensure all tickets are correctly documented.
* Conduct Queue Management activities, including the management and auditing of the Incident and Service Request queues daily, and monitoring and alerting the RITC and RITM on trends.
* Conduct proactive maintenance and administration of designated services, including implementation, configuration, and monitoring.
* Maintain and create operational knowledge base documentation.
* Deploy software updates and security patches to workstations.
* Collaborate with other IT service teams and the Procurement team on lifecycle management to ensure that local IT assets are fully and effectively used during their effective life.
* Ensure the safe, secure and effective disposal of Stantec computing devices.
* Installation of all user related Software on receipt of an approved Service Request.
* Participate in cross training and mentoring with service delivery teams.
* Participate in IT projects as an operational resource performing tasks as required.
* Contribute to the development of operational procedures and documentation.
* Support corporate policies, procedures and best practices pertinent to supporting Stantec's Infrastructure.
* Complete all work in line with Stantec Health and Safety program
**Qualifications**
**Skills & Specifications:**
* Tertiary qualification in Information Technology (or equivalent) is preferred but not a requirement
* Some experience working in an IT environment required
* Travel (driving/flying to other Stantec offices (local and interstate will be required), must have valid driver's license.
* Suitable for Permanent Residency visa holders or Australia Citizens only
* Self-starter - The ability to work with minimal supervision
* Demonstrates an outstanding "customer orientated" service management experience
* Ability to build relationships through strong interpersonal skills (written and verbal)
* Demonstrated capability for problem solving, decision making, sound judgement and assertiveness
* Demonstrates the ability to tackle a problem by using a logical, systematic and sequential approach
* Awareness of the challenges and benefits of working in geographically and culturally dispersed, virtual teams, and willingness to work cooperatively with others in such teams
* Process orientated, able to work cross functionally in a team environment
* Exhibit a natural curiosity, passion, and a desire to find ways to apply technology to business challenges
* Promotes innovation and continual process improvement
**What we offer**
Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.
* Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment.
* Option to purchase up to 4 weeks additional leave.
* Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning
* Mentoring for your own development and the opportunity to mentor others
* A friendly team environment, with dedicated and enthusiastic staff committed to producing high quality service and deliverables
* Professional Memberships
* Salary Continuance Insurance (SCI)
* Mental Health and Wellbeing Programs
* Service Recognition Awards
* Employee Assistance Program
**About Stantec**
The Stantec community unites over 31,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life. Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships.
Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always design with community in mind. We care about the communities we serve-because they're our communities too. We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe.
**Culture**
Stantec is serious about healthy work-life balance, diversity, inclusion & equity, indigenous relations, innovation, community engagement, corporate sustainability, and social wellbeing. We have employee groups for women, LGBTQI , neurodiversity, and more! Our employees play sport, fundraise, volunteer, learn, and have fun together.
**How to apply**
If this position is of interest, submit your application online.
Please note that no agency applications will be accepted at this time.
**Primary Location** : Australia-Western Australia-Perth
**Organization** : BC-3094 IT Services-AU Corporate
**Employee Status** : Regular
**Job Level** : Individual Contributor
**Travel** : No
**Schedule** : Full-time
**Job Posting** : Sep 2, 2025, 6:20:25 PM
**Req ID:** HV
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans
**Description**
**About the role**
_The professional-level Desktop Support Analyst position is a customer-facing role that requires intermediate proficiency in a variety of IT systems and applications. This role is vital to ensuring the smooth operation of day-to-day business activities, with a strong focus on supporting Windows desktop environments and commonly used applications._
_As part of the IT support team, the analyst will be responsible for addressing user issues, maintaining system functionality, and contributing to a positive user experience. In addition to technical support, the position involves a range of operational and administrative duties that are essential for consistent and reliable service delivery. These responsibilities may include managing support requests, documenting procedures, and assisting with routine system checks, all of which help maintain the overall health and efficiency of the IT environment._
_The ideal candidate will bring a solid technical foundation in IT desktop support, with hands-on experience in troubleshooting hardware and software issues, configuring systems, and supporting end users. If you're currently working in a Service Desk Support role and looking to take the next step in your career, this position offers a great opportunity to gain more hands-on experience and broaden your technical skill set._
_Please note that employment visa sponsorship is not available for this role. Therefore, it is only suitable for candidates who are Australian citizens or permanent residents. Applicants on temporary visas or requiring sponsorship will not be considered._
**Key accountabilities for this role include:**
* Provide user facing operational support for desktops and applications. Contribute to the resolution of operational problems by working collaboratively with virtual peers
* Resolve requests using Stantec ticket system within agreed timeframes and ensure all tickets are correctly documented.
* Conduct Queue Management activities, including the management and auditing of the Incident and Service Request queues daily, and monitoring and alerting the RITC and RITM on trends.
* Conduct proactive maintenance and administration of designated services, including implementation, configuration, and monitoring.
* Maintain and create operational knowledge base documentation.
* Deploy software updates and security patches to workstations.
* Collaborate with other IT service teams and the Procurement team on lifecycle management to ensure that local IT assets are fully and effectively used during their effective life.
* Ensure the safe, secure and effective disposal of Stantec computing devices.
* Installation of all user related Software on receipt of an approved Service Request.
* Participate in cross training and mentoring with service delivery teams.
* Participate in IT projects as an operational resource performing tasks as required.
* Contribute to the development of operational procedures and documentation.
* Support corporate policies, procedures and best practices pertinent to supporting Stantec's Infrastructure.
* Complete all work in line with Stantec Health and Safety program
**Qualifications**
**Skills & Specifications:**
* Tertiary qualification in Information Technology (or equivalent) is preferred but not a requirement
* Some experience working in an IT environment required
* Travel (driving/flying to other Stantec offices (local and interstate will be required), must have valid driver's license.
* Suitable for Permanent Residency visa holders or Australia Citizens only
* Self-starter - The ability to work with minimal supervision
* Demonstrates an outstanding "customer orientated" service management experience
* Ability to build relationships through strong interpersonal skills (written and verbal)
* Demonstrated capability for problem solving, decision making, sound judgement and assertiveness
* Demonstrates the ability to tackle a problem by using a logical, systematic and sequential approach
* Awareness of the challenges and benefits of working in geographically and culturally dispersed, virtual teams, and willingness to work cooperatively with others in such teams
* Process orientated, able to work cross functionally in a team environment
* Exhibit a natural curiosity, passion, and a desire to find ways to apply technology to business challenges
* Promotes innovation and continual process improvement
**What we offer**
Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.
* Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment.
* Option to purchase up to 4 weeks additional leave.
* Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning
* Mentoring for your own development and the opportunity to mentor others
* A friendly team environment, with dedicated and enthusiastic staff committed to producing high quality service and deliverables
* Professional Memberships
* Salary Continuance Insurance (SCI)
* Mental Health and Wellbeing Programs
* Service Recognition Awards
* Employee Assistance Program
**About Stantec**
The Stantec community unites over 31,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life. Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships.
Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always design with community in mind. We care about the communities we serve-because they're our communities too. We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe.
**Culture**
Stantec is serious about healthy work-life balance, diversity, inclusion & equity, indigenous relations, innovation, community engagement, corporate sustainability, and social wellbeing. We have employee groups for women, LGBTQI , neurodiversity, and more! Our employees play sport, fundraise, volunteer, learn, and have fun together.
**How to apply**
If this position is of interest, submit your application online.
Please note that no agency applications will be accepted at this time.
**Primary Location** : Australia-Western Australia-Perth
**Organization** : BC-3094 IT Services-AU Corporate
**Employee Status** : Regular
**Job Level** : Individual Contributor
**Travel** : No
**Schedule** : Full-time
**Job Posting** : Sep 2, 2025, 6:20:25 PM
**Req ID:** HV
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans
This advertiser has chosen not to accept applicants from your region.
0
Desktop Support Analyst
Sydney, New South Wales
CBRE
Posted 15 days ago
Job Viewed
Job Description
Desktop Support Analyst
Job ID
Posted
10-Jun-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Sydney - New South Wales - Australia
**Provide superior tech support for CBRE employees**
**CBD newly refurbished offices**
**Sydney CBD | Land of the Gadigal people**
We are seeking a motivated Desktop Support Analyst to join our D&T team based in Sydney CBD. Based in the office 5 days per week you will provide technical support and solutions to internal users including troubleshooting desktop computers, applications, networking problems, communication devices & video conferencing.
**About the role:**
+ Troubleshooting PC related issues via phone, onsite, and using administration tools.
+ Incident ticket management
+ Provide recommendations on hardware replacements, program changes to correct software issues and contribute new ideas for new technical solutions, including testing and installation after new releases.
+ Clear and concise reporting of technical errors or escalations to specialist teams or management.
+ Client software packaging/installing and hardware kitting, PC setup (image cloning).
+ Extensive ongoing training and support provided to develop and improve your technical skills and capacity to assist the business.
**About you:**
+ Experience in a similar IT support role in a large corporate environment will enable you to hit the ground running.
+ Excellent written and verbal communication skills with strong ability to deal with technical and non-technical stakeholders across the business.
+ Knowledge and experience supporting Microsoft Office suites, Cisco, ITIL and Apple products.
+ Ability to support with Video Conferencing troubleshooting across Zoom, Teams, and Webex.
+ Valid driver's license, and own transportation.
+ As someone who is proactive, with excellent organisational and communication skills and enjoys investigating and solving problems, you'll flourish.
**So, what's in it for you?**
+ Joining our team means surrounding yourself with talented, driven professionals who are at the top of their field.
+ Uncapped opportunities to develop your career within the property Industry
+ Structured career development to support you and explore your learning potential and career goals
+ We are proud to be certified as a Family Inclusive Workplace in Australia. This is a great recognition to our different policies, programs and benefits which help us build a great family friendly workplace culture.
**Can we inspire you to join us?**
Join a highly regarded Digital & Technology team with a strong, customer service culture, and excellent opportunities to develop your skills and career.
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.
We welcome and encourage First Nations People to apply.
Be inspired to elevate your career to new heights.
Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
**_If you are successful in progressing, you may be asked to complete a short video interview as part of the recruitment process. _**
We look forward to hearing from you! #WeAreCBRE
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
Posted
10-Jun-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Sydney - New South Wales - Australia
**Provide superior tech support for CBRE employees**
**CBD newly refurbished offices**
**Sydney CBD | Land of the Gadigal people**
We are seeking a motivated Desktop Support Analyst to join our D&T team based in Sydney CBD. Based in the office 5 days per week you will provide technical support and solutions to internal users including troubleshooting desktop computers, applications, networking problems, communication devices & video conferencing.
**About the role:**
+ Troubleshooting PC related issues via phone, onsite, and using administration tools.
+ Incident ticket management
+ Provide recommendations on hardware replacements, program changes to correct software issues and contribute new ideas for new technical solutions, including testing and installation after new releases.
+ Clear and concise reporting of technical errors or escalations to specialist teams or management.
+ Client software packaging/installing and hardware kitting, PC setup (image cloning).
+ Extensive ongoing training and support provided to develop and improve your technical skills and capacity to assist the business.
**About you:**
+ Experience in a similar IT support role in a large corporate environment will enable you to hit the ground running.
+ Excellent written and verbal communication skills with strong ability to deal with technical and non-technical stakeholders across the business.
+ Knowledge and experience supporting Microsoft Office suites, Cisco, ITIL and Apple products.
+ Ability to support with Video Conferencing troubleshooting across Zoom, Teams, and Webex.
+ Valid driver's license, and own transportation.
+ As someone who is proactive, with excellent organisational and communication skills and enjoys investigating and solving problems, you'll flourish.
**So, what's in it for you?**
+ Joining our team means surrounding yourself with talented, driven professionals who are at the top of their field.
+ Uncapped opportunities to develop your career within the property Industry
+ Structured career development to support you and explore your learning potential and career goals
+ We are proud to be certified as a Family Inclusive Workplace in Australia. This is a great recognition to our different policies, programs and benefits which help us build a great family friendly workplace culture.
**Can we inspire you to join us?**
Join a highly regarded Digital & Technology team with a strong, customer service culture, and excellent opportunities to develop your skills and career.
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.
We welcome and encourage First Nations People to apply.
Be inspired to elevate your career to new heights.
Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
**_If you are successful in progressing, you may be asked to complete a short video interview as part of the recruitment process. _**
We look forward to hearing from you! #WeAreCBRE
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
This advertiser has chosen not to accept applicants from your region.
1
Team Lead Senior Desktop Support Officer
2600 Canberra, Australian Capital Territory
PowerData Group Consulting
Posted 15 days ago
Job Viewed
Job Description
Clearance: Must Have Baseline ClearanceLocation: This vacancy is based in Lindfield and North Ryde, although flexible or remote work arrangements may be considered. Duration: 12 months (with up to 2 x 12-month extensions)Hours: Full-time, 40 hours/weekExperience Level: Senior (APS6 equivalent)
Join a dynamic and fast-paced division driving the digital transformation agenda across the Department of Industry, Science and Resources. The Chief Information Officer (CIO) Division leads the delivery of innovative digital services, partnering with business units to:
Deliver on the department’s digital policy objectivesShape and define the department’s digital landscapeDrive innovation and transformation in ICT servicesWithin the CIO Division, the ICT Operations Branch ensures stable, secure, and high-quality technology services for all staff. The NMI ICT Operations Team , part of this branch, provides specialist technical support and customer service across the National Measurement Institute (NMI) and the broader department.
About the RoleAs the NMI Desktop Support Team Lead , you will oversee the daily operations of the Desktop Support Team, ensuring high-quality technical support and customer service. You will mentor and develop team members, manage incidents, and collaborate with internal and external stakeholders to continuously improve ICT processes and service delivery.
Key Responsibilities Lead and manage the NMI Desktop Support Team, fostering a collaborative and high-performing environmentProvide Level 2 technical support for desktop hardware, software, video conferencing systems, and peripheral devices across multiple NMI sitesCoach and mentor team members to build technical capability and support career developmentCoordinate provisioning and management of ICT equipment, maintaining accurate asset recordsCollaborate with Level 3 ICT teams and external vendors for hardware repairs, warranty services, and system upgradesAllocate team resources to meet business-as-usual (BAU) priorities and service level agreements (SLAs)Identify knowledge gaps and oversee the development of documentation and knowledge base articlesLead incident resolution and ensure high-quality customer service across the departmentWhat We’re Looking ForWe’re seeking an enthusiastic and reliable team leader with:
Proven experience managing technical support teams, including coaching and mentoringStrong problem-solving skills and the ability to resolve complex technical issuesDemonstrated Level 2 ICT support experience, including incident triage and equipment provisioningExcellent communication and interpersonal skills to build relationships and collaborate effectivelyStrategic thinking and organisational skills to manage competing priorities and drive improvementsExperience in documentation and knowledge management within ICT environmentsAdaptability and resilience in a dynamic service delivery settingSelection Criteria (SFIA Level 4) Customer Service Support – Monitor service delivery, apply standards, resolve/escalate issues, and deliver technical briefingsIncident Management – Diagnose, prioritise, and resolve incidents; escalate unresolved issues and contribute to process improvementPerformance Management – Provide direction, allocate tasks, monitor performance, coach team members, and foster collaborationQuality Assurance – Conduct assessments, analyse compliance, identify risks, and recommend corrective actionsStakeholder Relationship Management – Manage issues, implement engagement plans, gather feedback, and strengthen stakeholder relationships
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
2000 Sydney, New South Wales
Klaviyo
Posted 4 days ago
Job Viewed
Job Description
This is a Customer Support Specialist role with Klaviyo based in Sydney, NSW, AU
== Klaviyo ==
Role Seniority - junior
More about the Customer Support Specialist role at Klaviyo
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Klaviyo team will be there to support your growth.
== Klaviyo ==
Role Seniority - junior
More about the Customer Support Specialist role at Klaviyo
Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to our APAC customers who are scaling their businesses with Klaviyo.
We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.
How you will make a difference:
Develop an in-depth knowledge of the Klaviyo platform
Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
Diagnose software issues and resolve escalated customer complaints engage using established processes
Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
Communicate thoughtfully and effectively with all Klaviyo customers
Document troubleshooting and problem resolution steps.
Who You Are:
A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
Passionate about creative problem solving for customers and end users
Self-motivated, eager to learn and thrive in a collaborative environment
Capable of adapting quickly to changing priorities
Experience with or able to quickly pick-up:
Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
Web works, networking, and software products
DNS, IPs and other networking concepts
APIs
Email marketing platforms and E-Commerce platforms
Requirements:
Full authorisation to work in Australia without any restrictions
Ability to work a Saturday - Wednesday working week (working weekends)
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Klaviyo team will be there to support your growth.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
Perth, Western Australia
Xylem
Posted 13 days ago
Job Viewed
Job Description
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Xylem's focus is to be the leading global provider of efficient, innovative and sustainable water technologies. One of the best drivers of innovation is a diverse and inclusive environment. We listen, learn and adapt to local environments, working in partnership with our customers and communities to 'Solve Water'.
Our range of innovative Water Management solutions move, treat, analyse and monitor water creating a great opportunity for you to learn about pumps, treatment applications and all aspects of the Australian water industry. The Customer Service team engages with our customers to understand and identify their specific needs, supporting them to get the right products to solve their water challenges.
The Role:
+ Assist with technical selections and product configuration
+ Build technical knowledge in targeted areas of expertise which enables rapid, accurate and high- quality response for Xylem customers.
+ Manage purchase orders from receipt through to delivery
+ Provide order status updates and follow up on any delays
+ Build relationships with our customers
+ Supported closely by our team and collaborating with other departments, you will have an interest in developing your product and technical knowledge to enable rapid responsiveness and customer satisfaction.
About you:
+ Excellent interpersonal skills with the ability to successfully communicate with customers
+ A strong technical aptitude is highly desired
+ Willing to learn and grow with the business
+ Resourcefulness, creativity and a continuous improvement mindset
+ Strong collaboration skills, working as a team
+ Demonstrated problem-solving capability
+ Competency in using ERPs, CRM software and other applications
If you're ready to launch your sales career in the water industry **APPLY NOW!**
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Xylem's focus is to be the leading global provider of efficient, innovative and sustainable water technologies. One of the best drivers of innovation is a diverse and inclusive environment. We listen, learn and adapt to local environments, working in partnership with our customers and communities to 'Solve Water'.
Our range of innovative Water Management solutions move, treat, analyse and monitor water creating a great opportunity for you to learn about pumps, treatment applications and all aspects of the Australian water industry. The Customer Service team engages with our customers to understand and identify their specific needs, supporting them to get the right products to solve their water challenges.
The Role:
+ Assist with technical selections and product configuration
+ Build technical knowledge in targeted areas of expertise which enables rapid, accurate and high- quality response for Xylem customers.
+ Manage purchase orders from receipt through to delivery
+ Provide order status updates and follow up on any delays
+ Build relationships with our customers
+ Supported closely by our team and collaborating with other departments, you will have an interest in developing your product and technical knowledge to enable rapid responsiveness and customer satisfaction.
About you:
+ Excellent interpersonal skills with the ability to successfully communicate with customers
+ A strong technical aptitude is highly desired
+ Willing to learn and grow with the business
+ Resourcefulness, creativity and a continuous improvement mindset
+ Strong collaboration skills, working as a team
+ Demonstrated problem-solving capability
+ Competency in using ERPs, CRM software and other applications
If you're ready to launch your sales career in the water industry **APPLY NOW!**
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support (Superannuation) Specialist
2000 Sydney, New South Wales
eToro
Posted 4 days ago
Job Viewed
Job Description
This is a Customer Support (Superannuation) Specialist role with eToro based in Sydney, NSW, AU
== eToro ==
Role Seniority - mid level, junior
More about the Customer Support (Superannuation) Specialist role at eToro
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the eToro team will be there to support your growth.
== eToro ==
Role Seniority - mid level, junior
More about the Customer Support (Superannuation) Specialist role at eToro
Customer Support (Superannuation) Specialist
eToro is the trading and investing platform that empowers users to invest, share and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge. We have over 38 million registered users from 100 countries and our platform is available in 20 languages. We are a fast growing business with over 1,500 employees across 13 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.
In 2024, eToro completed its acquisition of Australian investing app Spaceship, strengthening its presence in the Australian market and expanding into the superannuation and long term savings sector.
We are constantly growing and are excited to share that we are looking for a Customer Service Representative to join our team!
What will you be doing?
For a business that enables people to invest in their future, trust is everything. This makes our Customer Support team absolutely crucial to the success of Spaceship and its customers.
You will be joining a small team focused on delivering excellent customer experience at Spaceship. Your primary focus will be providing exceptional support to our superannuation members, while also supporting customers across our other products including managed investments (Spaceship Voyager) and US Investing services.
Building trust requires not only a deep understanding of superannuation regulations and processes, but also the ability to empathise with a diverse range of customers – from sophisticated investors who appreciate Spaceship's investment strategy to complete investing newcomers navigating their first super account.
Beyond handling enquiries and solving problems, you'll play a key role in product development by connecting customer feedback with different areas of the business including Product, Marketing, Engineering, Risk & Compliance and Investments.
2+ years of hands-on experience in superannuation customer support or working directly with super fund operations
2-3 years total experience in B2C customer support, customer success, or similar customer-facing roles
Experience with customer support systems such as CRMs and online chat platforms
Strong understanding of superannuation regulations, contribution rules, and member processes
RG146 accreditation is highly preferred (we can support the right candidate in obtaining this)
Experience with life insurance and investments is advantageous
Full working rights in Australia
You will thrive in this position if you are:
Excited by our mission and hungry for a challenge
Passionate about forward-thinking fintech products, particularly superannuation and investment platforms
Empathetic, patient and able to understand complex problems from different viewpoints
Able to demonstrate initiative and persistence in solving customer problems
Constantly iterating to find the best solutions for our members
An exceptional communicator who thrives in a collaborative environment
Inquisitive with a strong aptitude for continuous learning
Detail-oriented with strong compliance awareness
This role will be based in our Sydney office. Candidates must have full working rights in Australia.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the eToro team will be there to support your growth.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist - Parts
Melbourne, Victoria
The Toro Company
Posted 7 days ago
Job Viewed
Job Description
Are you passionate about providing exceptional customer service and looking to grow your career with an industry leader? Toro Australia is seeking a dedicated Customer Support Specialist - Parts to join our dynamic team in Braeside, VIC. As a key player, you'll support our parts equipment customers, including those in golf, sports fields, construction, and commercial sectors. If you thrive in a fast-paced environment and enjoy building strong relationships, this role is perfect for you!
What's In It For You?
+ Extensive training and development opportunities to grow your skills and advance your career within Toro.
+ Work in a collaborative environment where customer satisfaction is the top priority.
+ Engage with a diverse customer base , from commercial and consumer dealers to end-users, ensuring their needs are met and exceeded.
+ Enjoy a stable and supportive work schedule ( Part-time, Monday to Friday, 27.5 hours) with a market-leading company that values its employees.
What Will You Do?
+ Build and maintain strong relationships with Toro account holders, dealers, end-users, and internal colleagues to drive customer satisfaction.
+ Communicate effectively with customers, process orders, handle credits and returns, providing product advice to maximise sales opportunities.
+ Promote additional products through sales incentive programs, contributing to the growth of Toro's Parts business.
+ Handle customer complaints professionally , ensuring swift resolutions while maintaining successful business relationships.
What Do You Bring?
+ At least two years' experience in a customer service role within a fast-paced environment.
+ Strong sales, negotiation, and communication skills, with a focus on delivering customer satisfaction.
+ Proficiency in Microsoft Office and excellent numeracy and literacy skills.
+ SAP experience is desirable but not essential; willingness to learn is more important.
+ Highly organised and proactive approach, with the ability to adapt to changing situations and priorities.
We encourage applications from candidates of all backgrounds, abilities, and experiences. At our company, diversity is celebrated, and we are committed to creating an inclusive workplace where everyone feels valued and respected.
Who Are We?
Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You'll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.
How To Apply?
Please note that we commence shortlisting candidates as soon as possible and as such early submission of your application is encouraged to ensure you don't miss out on this great opportunity.
Should you wish to join a market leading company with strong 'People Values' and believe you have the necessary skills to succeed please apply to the Human Resources department via our careers page shortlisted candidates will be contacted.
What's In It For You?
+ Extensive training and development opportunities to grow your skills and advance your career within Toro.
+ Work in a collaborative environment where customer satisfaction is the top priority.
+ Engage with a diverse customer base , from commercial and consumer dealers to end-users, ensuring their needs are met and exceeded.
+ Enjoy a stable and supportive work schedule ( Part-time, Monday to Friday, 27.5 hours) with a market-leading company that values its employees.
What Will You Do?
+ Build and maintain strong relationships with Toro account holders, dealers, end-users, and internal colleagues to drive customer satisfaction.
+ Communicate effectively with customers, process orders, handle credits and returns, providing product advice to maximise sales opportunities.
+ Promote additional products through sales incentive programs, contributing to the growth of Toro's Parts business.
+ Handle customer complaints professionally , ensuring swift resolutions while maintaining successful business relationships.
What Do You Bring?
+ At least two years' experience in a customer service role within a fast-paced environment.
+ Strong sales, negotiation, and communication skills, with a focus on delivering customer satisfaction.
+ Proficiency in Microsoft Office and excellent numeracy and literacy skills.
+ SAP experience is desirable but not essential; willingness to learn is more important.
+ Highly organised and proactive approach, with the ability to adapt to changing situations and priorities.
We encourage applications from candidates of all backgrounds, abilities, and experiences. At our company, diversity is celebrated, and we are committed to creating an inclusive workplace where everyone feels valued and respected.
Who Are We?
Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You'll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.
How To Apply?
Please note that we commence shortlisting candidates as soon as possible and as such early submission of your application is encouraged to ensure you don't miss out on this great opportunity.
Should you wish to join a market leading company with strong 'People Values' and believe you have the necessary skills to succeed please apply to the Human Resources department via our careers page shortlisted candidates will be contacted.
This advertiser has chosen not to accept applicants from your region.
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6
Sr. Network Support Specialist (Customer Support)
Sydney, New South Wales
Amazon
Posted 6 days ago
Job Viewed
Job Description
Description
At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes, by designing our own hardware, enabling it with powerful software, and tying it all together in the cloud.
We are seeking a Sr. Network Support Specialist to provide exceptional customer support (via phone, email, and chat) on wireless networks enabled by eero devices. You should be comfortable working in a technical support environment, curious to learn about eero support processes and tools, committed to doing the best for your team, and intrinsically driven to help customers.
Knowledge of computer networking, along with WiFi and telecommunications, is advantageous but not essential. We provide comprehensive training on all technical aspects of the role, including WiFi fundamentals, networking concepts, and eero-specific tools. This role will be working out of our office in Sydney, Australia providing an opportunity to work with an amazing team of intelligent, motivated, and supportive colleagues and be part of a growing global company that offers a range of career opportunities.
Key job responsibilities
As a Sr. Network Support Specialist, you will:
- Provide advanced technical support to customers and Tier 1 colleagues via phone, email, or chat
- Configure network devices, including routers, switches, firewalls, and wireless access points
- Troubleshoot complex network issues, such as routing, switching, and firewall problems - alongside the devices connecting to them
- Thoroughly document all support interactions and their resolutions
- Identify and escalate complex issues to higher tier support teams
- Provide guidance, mentoring, and on-the-job training to help junior team members continuously learn and improve
A day in the life
As a Sr. Network Support Specialist, you will take part in the day to day delivery of support provided to eero customers across the globe. You'll serve as the escalation point of contact for customers and Tier 1 Network Support Specialists, seeking resolutions for technical and account related inquiries that require more in-depth problem-solving and may be time-sensitive. You will work directly with CS Engineering teams when issues are large, critical, or complex.
Basic Qualifications
- Minimum of 2 years customer facing support experience with a minimum of 12 months in a technical support capacity
- Experience Delivering courteous and efficient support to both external customers and internal colleagues
- Ability to identify and troubleshoot technical issues efficiently and logically
- Ability to Leverage data and analytics to solve problems effectively
- Ability to effectively tailor your communication style and content of technical information, both verbally and in writing, to the needs and understanding level of your audience
- Willingness for continuous learning that includes networking certifications during provided company time (e.g., CompTIA Network +)
Preferred Qualifications
- Understanding of TCP/IP protocol suite and network infrastructure components (routers, switches), network operations (manage switching, VLANs, ACLs, Management access etc.), and troubleshooting methodologies using the OSI Model.
- Certified Wireless Network Administrator (CWNA) certification (training provided)
- Cisco Certified Network Associate (CCNA) (training provided)
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes, by designing our own hardware, enabling it with powerful software, and tying it all together in the cloud.
We are seeking a Sr. Network Support Specialist to provide exceptional customer support (via phone, email, and chat) on wireless networks enabled by eero devices. You should be comfortable working in a technical support environment, curious to learn about eero support processes and tools, committed to doing the best for your team, and intrinsically driven to help customers.
Knowledge of computer networking, along with WiFi and telecommunications, is advantageous but not essential. We provide comprehensive training on all technical aspects of the role, including WiFi fundamentals, networking concepts, and eero-specific tools. This role will be working out of our office in Sydney, Australia providing an opportunity to work with an amazing team of intelligent, motivated, and supportive colleagues and be part of a growing global company that offers a range of career opportunities.
Key job responsibilities
As a Sr. Network Support Specialist, you will:
- Provide advanced technical support to customers and Tier 1 colleagues via phone, email, or chat
- Configure network devices, including routers, switches, firewalls, and wireless access points
- Troubleshoot complex network issues, such as routing, switching, and firewall problems - alongside the devices connecting to them
- Thoroughly document all support interactions and their resolutions
- Identify and escalate complex issues to higher tier support teams
- Provide guidance, mentoring, and on-the-job training to help junior team members continuously learn and improve
A day in the life
As a Sr. Network Support Specialist, you will take part in the day to day delivery of support provided to eero customers across the globe. You'll serve as the escalation point of contact for customers and Tier 1 Network Support Specialists, seeking resolutions for technical and account related inquiries that require more in-depth problem-solving and may be time-sensitive. You will work directly with CS Engineering teams when issues are large, critical, or complex.
Basic Qualifications
- Minimum of 2 years customer facing support experience with a minimum of 12 months in a technical support capacity
- Experience Delivering courteous and efficient support to both external customers and internal colleagues
- Ability to identify and troubleshoot technical issues efficiently and logically
- Ability to Leverage data and analytics to solve problems effectively
- Ability to effectively tailor your communication style and content of technical information, both verbally and in writing, to the needs and understanding level of your audience
- Willingness for continuous learning that includes networking certifications during provided company time (e.g., CompTIA Network +)
Preferred Qualifications
- Understanding of TCP/IP protocol suite and network infrastructure components (routers, switches), network operations (manage switching, VLANs, ACLs, Management access etc.), and troubleshooting methodologies using the OSI Model.
- Certified Wireless Network Administrator (CWNA) certification (training provided)
- Cisco Certified Network Associate (CCNA) (training provided)
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
7
Manager, Technical Support, Amazon Robotics Technical Support
Melbourne, Victoria
Amazon
Posted 28 days ago
Job Viewed
Job Description
Description
Amazon is seeking a talented technical people leader with a passion for technology, curiosity for how things work, and the drive to tackle challenges in a deeply complex, rewarding environment.
This is your chance to lead a team of Amazon's premier Robotics problem solvers. As a part of our continued team expansion this newly created role will lead a newly created Melbourne based team of skilled support enginers. This is a mature solutions-focused environment free of a KPI-centric focus. The team provide remote technical support via tickets, phone, and chat mediums.
In this role your leadership will directly influence how state-of-the-art robotics and other technologies transform the future of Amazon fulfillment worldwide. In this role, you'll not only manage a team, you'll gain first hand knowledge of our ever evolving fulfillment technology helping to solve complex customer challenges along the way.
Key job responsibilities
- Manage, recruit, interview, hire, coach, and mentor your team of high-performing support engineers.
- Create and maintain a healthy, inclusive, and supportive work environment that promotes collaboration and growth.
- Implement and allign departmental objectives with company-wide initiatives to enhance the reliability of Amazon's robotics infrastructure, minimize faults, reduce incident resolution times, and drive lasting solutions that improve inventory processing and movement across the network.
- Identify challenges, develop solutions, and drive continuous improvement in processes and team performance.
- Review employee performance and team systems, identify trends, and recommend improvements to drive operational excellence.
- Support critical escalations: Act as an escalation point and incident manager during high-severity events, ensuring timely and effective resolution.
- Partner with global teams to ensure alignment, share best practices, and contribute to broader organizational success.
Basic Qualifications
- 2+ years of management or team leadership experience in a complex technical support environment from medium to large enterprise.
- 3+ years previous hands-on technical engineering experience in fields such as systems administration, networking, robotics, or software support.
- Proven track record in the design, implementation, and optimization of metrics, KPIs, and SLAs within large enterprise setting.
- Proven ability to evaluate processes, identify trends, and develop effective solutions.
- Experience leading high-severity incident restoration efforts as a technical lead or Incident Manager.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Preferred Qualifications
- 4+ years of technical support management or team leadership experience in a diverse, complex technical environment.
- 3+ years of hands-on experience as a technical engineer in fields such as systems administration, networking, robotics, or software support.
- Certifications in broad technical domains (e.g., Networking, Telecommunications, Cybersecurity, Cloud Technologies) such as AWS Certified Solutions Architect, Cisco CCNA/CCNP, CompTIA Security+, Certified Information Systems Security Professional (CISSP).
- Service/Project Management certifications such as ITIL.
- Proven ability to bridge technical expertise and leadership, enabling effective team guidance during complex incidents and technical escalations.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is seeking a talented technical people leader with a passion for technology, curiosity for how things work, and the drive to tackle challenges in a deeply complex, rewarding environment.
This is your chance to lead a team of Amazon's premier Robotics problem solvers. As a part of our continued team expansion this newly created role will lead a newly created Melbourne based team of skilled support enginers. This is a mature solutions-focused environment free of a KPI-centric focus. The team provide remote technical support via tickets, phone, and chat mediums.
In this role your leadership will directly influence how state-of-the-art robotics and other technologies transform the future of Amazon fulfillment worldwide. In this role, you'll not only manage a team, you'll gain first hand knowledge of our ever evolving fulfillment technology helping to solve complex customer challenges along the way.
Key job responsibilities
- Manage, recruit, interview, hire, coach, and mentor your team of high-performing support engineers.
- Create and maintain a healthy, inclusive, and supportive work environment that promotes collaboration and growth.
- Implement and allign departmental objectives with company-wide initiatives to enhance the reliability of Amazon's robotics infrastructure, minimize faults, reduce incident resolution times, and drive lasting solutions that improve inventory processing and movement across the network.
- Identify challenges, develop solutions, and drive continuous improvement in processes and team performance.
- Review employee performance and team systems, identify trends, and recommend improvements to drive operational excellence.
- Support critical escalations: Act as an escalation point and incident manager during high-severity events, ensuring timely and effective resolution.
- Partner with global teams to ensure alignment, share best practices, and contribute to broader organizational success.
Basic Qualifications
- 2+ years of management or team leadership experience in a complex technical support environment from medium to large enterprise.
- 3+ years previous hands-on technical engineering experience in fields such as systems administration, networking, robotics, or software support.
- Proven track record in the design, implementation, and optimization of metrics, KPIs, and SLAs within large enterprise setting.
- Proven ability to evaluate processes, identify trends, and develop effective solutions.
- Experience leading high-severity incident restoration efforts as a technical lead or Incident Manager.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Preferred Qualifications
- 4+ years of technical support management or team leadership experience in a diverse, complex technical environment.
- 3+ years of hands-on experience as a technical engineer in fields such as systems administration, networking, robotics, or software support.
- Certifications in broad technical domains (e.g., Networking, Telecommunications, Cybersecurity, Cloud Technologies) such as AWS Certified Solutions Architect, Cisco CCNA/CCNP, CompTIA Security+, Certified Information Systems Security Professional (CISSP).
- Service/Project Management certifications such as ITIL.
- Proven ability to bridge technical expertise and leadership, enabling effective team guidance during complex incidents and technical escalations.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Engineer
Sydney, New South Wales
ServiceNow, Inc.
Posted 1 day ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:** ** **
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
(INSERT SME TEAM - IE UX, Performance - SPECIFICS HERE)
**Qualifications and technical skills that will lead to success:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 0-2+ years customer facing technical support experience
+ Ability to troubleshoot difficult technical issues with ease and complexity
+ Ability to read basic Java/JavaScript code
+ Personal commitment to quality and customer service
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
**What you get to do in this role:** ** **
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
(INSERT SME TEAM - IE UX, Performance - SPECIFICS HERE)
**Qualifications and technical skills that will lead to success:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 0-2+ years customer facing technical support experience
+ Ability to troubleshoot difficult technical issues with ease and complexity
+ Ability to read basic Java/JavaScript code
+ Personal commitment to quality and customer service
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.
9