34 Technical Support jobs in Australia

The Technical Support Specialist will provide high-quality technical assistance to end-users, ensuring seamless operations within the professional services industry. This role involves troubleshooting, resolving technical issues, and maintaining a high level of customer satisfaction.

Client Details

This opportunity is with a well-established, mid-sized organisation in the professional services sector. The company is recognised for its focus on delivering exceptional client outcomes and maintaining a robust technology infrastructure.

Description

• Provide first and second-level technical support to end-users through various communication channels.
• Troubleshoot and resolve hardware, software, and network-related issues promptly.
• Document and log all support activities in the ticketing system for tracking and reporting purposes.
• Assist with the installation, configuration, and maintenance of IT equipment and software.
• Collaborate with the Technology team to escalate and resolve complex issues.
• Deliver training and guidance to users on technology tools and best practices.
• Perform regular system checks to ensure optimal performance and security.
• Contribute to the development of technical support documentation and resources.

Profile

A successful Technical Support Specialist should have:

• 3+ years experience in IT systems, hardware, and software troubleshooting.
• Proficiency in supporting Windows operating systems and Microsoft Office Suite.
• Experience with remote desktop support tools and ticketing systems.
• Legal industry background is preferred
• Experience in Cisco and In tap
• Good communication and stakeholder management skills.
• Experience in training and mentoring Juniors.

Job Offer

• Opportunities for career growth and skill development within the technology department.
• Supportive and collaborative team environment.
• Access to ongoing training and resources to enhance your expertise.

If you are a motivated Technical Support Specialist looking to make an impact in the professional services industry, we encourage you to apply today!

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Hima Arafath on ***.

Technical Support Engineer UX
Are you ready to take on complex technical challenges while supporting one of the world’s leading digital workflow platforms? We’re looking for a Technical Support Engineer to help deliver outstanding solutions for platform customers and partners.
About the Role: You’ll be responsible for diagnosing and resolving some of the most challenging issues on the platform. You’ll build deep subject matter expertise, collaborate with talented colleagues, and provide exceptional technical guidance to high value customers.
What We’re Looking For: Proven ability to troubleshoot complex technical issues and ability to apply technical knowledge (Frontend/UX) in technical support focused role. Strong problem solving mindset with analytical skills Proficiency in log analysis & debugging concepts Knowledge and some experience with web technologies (JavaScript, CSS, XML, HTML, XHTML) Some understanding of relational databases (MySQL, Oracle) Knowledge of web application stacks
Soft Skills & Requirements:Excellent written & verbal communication skillsAbility to simplify complex problems for customersStrong stakeholder and customer management skills
Qualifications: Bachelor’s (or higher) in Computer Information Systems or equivalent experience
Location & Eligibility: Must be Sydney based (Hybrid working options are available) For this role only Permanent Residents or AU Citizens will be considered
If you’re passionate about solving technical challenges, thrive in customer-facing environments, and want to be part of a high-performing team we’d love to hear from you!

At Smart Energy, our Technical team gives our Home Electrification Specialists the confidence to recommend the right solution for every customer while upholding our high standards for safety, quality, and customer experience.

The Role

As the Technical Support Electrician you will work across the Technical team and will be responsible for reducing missing information handovers between Data Entry and Sales Specialists, scheduling and coordinating meter board upgrades, and managing return to site visits for technical issues that prevent deal lodgement.

You will also oversee product warranty claims, provide guidance to the Connects team on connection applications, and may assist with escalated maintenance activities as required by the business.

This role regularly liaises with contracted electricians to arrange works while keeping customers informed of progress. Leveraging their trade experience, the Technical Support Electrician acts as a subject matter expert on meter board upgrades, warranty processes, connection application requirements and common installation challenges. They ensure efficient resolution and stronger communication between office teams, field staff and customers.

As a Technical Support Electrician, you will be responsible for:

Scheduling return to site visits for any technical or maintenance work orders that prevent deal lodgementQuoting and scheduling meter board upgrades, including service fuses, and coordinating with contracted or non-contracted electriciansProviding guidance to the Connects team on connection application requirements and supporting them to resolve issues quicklyAssisting with the product warranty process by helping track the return of faulty stock and supporting confirmed warranty cases through to resolution in collaboration with the Warranty teamCommunicating with customers, installers and internal teams to support the progress of warranty and other technical casesWorking with solar technicians to solve escalated post install quality assurance issuesHelping our Support team address pre and post install technical questions from Sales Specialists and customersContributing to continual improvements of our internal knowledge base and procedures


What you bring:

Electrical trade qualification (e.g., Certificate III in Electrotechnology Electrician) or equivalentProven experience in solar PV system installation or electrical field work – advantageousCurrent Australian driver’s licenseWorking at Heights and Electrical Safety training certifications are advantageous


Valuable Skills And Attributes

Strong technical and practical skills in electrical and solar system installationExcellent problem solving and diagnostic abilitiesAttention to detail and commitment to quality workmanshipGood communication and customer service skillsAbility to work independently and as part of a teamCommitment to safety and adherence to WHS policiesPassion for renewable energy and sustainability


Why Join Smart Energy?

Smart Energy is not just another workplace. We’re a dynamic, fun and high performing team that values innovative thinking and strategic action. If you’re looking to make a substantial impact in a company that values your expertise, APPLY NOW and align your career with a business that’s as ambitious as you are.

Friday drinks

Young fun team with a work hard-play hard driven menatilty

Incredible annual Christmas Party held in either Byron or Sydney

Progression Pathways and ongoing support and training

Fantastic team culture (we work hard and have fun doing it)

We are a thriving start-up that has experienced remarkable growth of 115% this year. At our workplace, we actively welcome new ideas and foster open discussion. Our culture values and encourages creativity and innovation, making it an exciting time to become part of the team. Join us now and explore the potential for personal and professional development within our dynamic company.

Join an award-winning, well resourced start up, truly disrupting the Australian energy sector. With our growth trajectory, career opportunities beyond this role are inevitable.

APPLY NOW and joing the movement

It starts with YES!

Optus takes charge of the future by innovating with new technology and investments, embodying a challenger spirit.

As an Tier 3 Technical Support, you will play a pivotal role in energizing our operations with insight and capability. You will work closely with the Channel Support group to ensure our frontline teams and customers receive flawless service. By bringing to bear your specialized knowledge of our network and product offerings, you will determine root causes of issues and implement solutions effectively.

What you’ll be doing

• Remain attuned to the needs of frontline teams and customers, ensuring their concerns are addressed effectively.
• Leverage data and insights to quickly identify and resolve issues.
• Communicate major issues clearly and promptly to maintain service and operational continuity.
• Support key programs of work by contributing as a Subject Matter Expert on products, processes, and systems.
• Act as a point of escalation for complex or unresolved issues that require advanced technical, product, or process knowledge.
• Participate in UAT, BRT and PIT to identify and resolve defects before they impact our people, customers, or operations.
• Identify opportunities for process and training improvements, and ensure our frontline teams have the right knowledge to succeed.
• Monitor data and insights to proactively spot issues, resolve anomalies, and mitigate risks to our people and customers.
• Ensure business and service continuity during planned or unplanned issues.
• Share updates and knowledge on products, networks, and systems to enable our frontline to deliver exceptional customer service.
• Build and maintain strong relationships with stakeholders across frontline, leadership, product, and network teams.
• Work collaboratively with coaches, leaders, and analysts to improve process consistency and drive a customer-centric culture.
• Contribute to a culture of continuous improvement and champion the Optus values and behaviours every day.

What we’re looking for:

• Strong problem-solving skills and the ability to handle complex escalations.
• Knowledge across products, systems, and networks, with experience in customer contact channels a plus.
• Collaborative mindset and ability to influence across teams and stakeholders.
• Proven ability to work collaboratively within a team to drive positive outcomes.
• Outstanding communication skills to keep collaborators informed and engaged.
• Strong analytical skills to identify root causes and propose timely solutions.
• Ability to handle complex blocking issues necessitating strong technical and product understanding.
• Passion for improving customer and employee experience.

Perks we love at Optus

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive carer neutral paid Parental Leave of up to 16 weeks.
• Competitive leave including 2 'Connected Leave' days.
• All Optus colleagues have access to resources, webinars, and support via the ‘Parents at Work portal’.
• Own your growth by accessing an extensive online and facilitator-led learning catalogue.
• Connect at work through our colleague-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network, and Young Professionals.
• Vibrant campus life, with facilities including restaurants, cafes, gymnasium, GP, and post office.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email ***@optus.com.au or call . We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit

Reporting to the ICT Operations team lead and working closely with the team members within Digital Services, you will be responsible for supporting users on a day-to-day basis and managing Service Desk tickets. You will be encouraged to contribute to various projects to achieve Indigo/ILA cloud first based platform which are in line with our strategic direction.

• Provide ICT technical support
• Set up accounts for new users within Azure.
• Troubleshoot hardware and software errors by running diagnostics, prioritising, documenting and assessing impact
• Repair, rebuild and update equipment
• Develop an understanding for our core systems including Dynamics CRM, SharePoint, Amazon Connect, Microsoft 365 software

• Deliver onboarding training to new users
• Assist introduction of new cloud-based technologies.
• Support ICT developments and projects
• Continually improve existing applications and services
• Attend to and comply with established SLA expectations
• Excellent customer service

We are looking for a friendly, dedicated ICT professional with a desire to maximise the use of technology to help achieve our Organisational goals. You should be quick to learn, have excellent time management skills and a good communicator and collaborate effectively.

We are looking for someone who has excellent customer service, some experience in a similar role, a sound knowledge of help desk and Microsoft technologies and exposure to cloud-based ICT environments. However we are equally keen to hear from motivated recent graduates and will be happy to support your development.

• Rewarding work making a difference is people's lives and being part of a "Values based" Organisation.
• It’s a great place to work! The Digital Services Team are incredible!
• Get involved with latest technologies including AI
• Ongoing support, training and professional development

• Generous Salary Packaging, up to an additional $18,549 tax free FBT
• True Work Life Balance with additional 3.5 days leave (pro-rata) / ability to purchase additional leave.
• Employee Assistance Program for you and your immediate family, including 1:1 session with qualified coaches and psychologists
• Health & Well-being Program including partnerships with Medibank, Hesta, PeopleSense and many others.

*3 months contract*
Key Skills
• This technician would need to be able to support standard Windows endpoint support.• Support the manufacturing environment i.e., printers, iOT, devices, etc.• Experience working in an end-user desktop support role or computer operations environment required.• Advanced printer / peripheral device troubleshooting• Providing remote technical support to users of desktop and laptop, printer etc.• Manage end-user requests.• Configuring & trouble shooting problem w.r.t Operating System, Office Applications.• Handling VIP and escalation calls.• Interacting with senior users to understand the requirements.• Perform direct hands-on problem resolution and escalation management for end-user.• Serves end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities.• Extensive diagnostic information gathering, troubleshooting, problem analysis and resolution.• Investigation and resolution of issues and may also include performance monitoring• Good experience with Microsoft products and database, MAC OS, IOS and Networking Knowledge

Position overview

• Permanent, Full-Time opportunity
• Organisation with an award-winning culture that values diversity and inclusion
• $88,557.94 - $4,883.44 + 12% superannuation

About usWe’re on a mission to create a brighter future, where you can be a change maker at the actual source. We’re one of Australia’s largest water utilities with over 30% of Victoria’s population relying on us for their essential water and sanitation services.

Our award-winning culture fosters an inclusive, collaborative, and flexible environment that enables our people to thrive. Here, you’ll be inspired and challenged to grow alongside us.

We're committed to reconciliation and supporting the self-determined role for Traditional Owners/Custodians in water and land management.

The RoleAs a Network Technical Support Officer, you will be a key part of the team responsible for ensuring the safe and effective operation of Yarra Valley Water’s sewerage network. Your work is vital in providing reliable services for our customers and protecting community health and the environment. You'll assist in investigating and coordinating network faults, fixing issues, and managing planned interruptions to minimise risks and service impacts.

By collaborating closely with our technicians and providing technical advice to colleagues, contractors, and stakeholders, you'll help enable timely and effective solutions. Your proactive and collaborative efforts will contribute to a resilient sewer network and deliver positive outcomes for our customers and the community.

Your key responsibilities

• Contribute to the daily operations of our sewer network to meet customer and environmental service standards.
• Monitor network performance, analyse data, and investigate system alarms and faults.
• Support the team during planned and unplanned power outages, critical peak demand events, and emergency responses.
• Go on-site when needed to respond to and manage sewer spills, ensuring safety and compliance are always met.
• Help plan, coordinate, and follow up on fault rectification and site repairs to ensure issues are resolved effectively and sustainably.
• Identify, assess, and manage risks to customer service, public health, and the environment.
• Support the development and implementation of continuous improvement initiatives.
• Ensure compliance with all regulatory, safety, and environmental requirements.

What we’re looking for

• Comfort and confidence using IT systems, with a willingness to learn new technologies.
• Experience in an operational or environmental-related role, or a strong interest in this field.
• Knowledge of Occupational Health and Safety and Environmental regulations.
• Proficiency with computers and related technology for tasks like data entry, word processing, and electronic communications.

To view the full position description, click HERE.

Why Yarra Valley Water?We celebrate and encourage new thinking at every level. Creating opportunities for you to grow – both professionally, and personally. When you flourish, we all do.

• $88,557.94 - $ + 12% superannuation
• Flexible working arrangements where our people are empowered to design their days with their team. Read our hybrid playbook HERE.
• Free and secure on-site parking with on-site café at our Mitcham office
• 14 weeks paid leave parental leave
• 15 days paid personal leave, which can be used for caring, wellbeing, mental health, menstrual or menopause
• Request to swap certain public holidays for another day of paid leave

To read more about our benefits and culture, read our employee handbook HERE.

Did you know?Research shows that men apply to jobs when they meet an average of 60% of the criteria, while women and other marginalised people tend to only apply when they meet all of them. So, if you think you have what it takes, but don't necessarily tick every box, please apply or get in touch. We'd love to have a chat and see if you could be a great fit.

How to applyApplications should include a supporting Cover Letter and Resume. Closing date: Sunday, 5th October 2025 This position is available for Yarra Valley Water employees and external applicants.

We welcome applications from everyone, including Aboriginal and/or Torres Strait Islander peoples, people with disability, mature age and young job seekers, members of the LGBTIQA+ community and people of all cultural backgrounds. If you need this information in an accessible format or would like to discuss reasonable adjustments during the recruitment process, please call 2*** or email ***@yvw.com.au. If you need any help with the application process or would like to discuss the recruitment process, please contact us via email ***@yvw.com.au.

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position. This may also include a Police Check or AusCheck, where an offer will be subject to a satisfactory outcome of these checks.

It starts with YES!

Optus takes charge of the future by innovating with new technology and investments, embodying a challenger spirit.

As an Tier 3 Technical Support, you will play a pivotal role in energizing our operations with insight and capability. You will work closely with the Channel Support group to ensure our frontline teams and customers receive flawless service. By bringing to bear your specialized knowledge of our network and product offerings, you will determine root causes of issues and implement solutions effectively.

What you’ll be doing

• Remain attuned to the needs of frontline teams and customers, ensuring their concerns are addressed effectively.
• Leverage data and insights to quickly identify and resolve issues.
• Communicate major issues clearly and promptly to maintain service and operational continuity.
• Support key programs of work by contributing as a Subject Matter Expert on products, processes, and systems.
• Act as a point of escalation for complex or unresolved issues that require advanced technical, product, or process knowledge.
• Participate in UAT, BRT and PIT to identify and resolve defects before they impact our people, customers, or operations.
• Identify opportunities for process and training improvements, and ensure our frontline teams have the right knowledge to succeed.
• Monitor data and insights to proactively spot issues, resolve anomalies, and mitigate risks to our people and customers.
• Ensure business and service continuity during planned or unplanned issues.
• Share updates and knowledge on products, networks, and systems to enable our frontline to deliver exceptional customer service.
• Build and maintain strong relationships with stakeholders across frontline, leadership, product, and network teams.
• Work collaboratively with coaches, leaders, and analysts to improve process consistency and drive a customer-centric culture.
• Contribute to a culture of continuous improvement and champion the Optus values and behaviours every day.

What we’re looking for:

• Strong problem-solving skills and the ability to handle complex escalations.
• Knowledge across products, systems, and networks, with experience in customer contact channels a plus.
• Collaborative mindset and ability to influence across teams and stakeholders.
• Proven ability to work collaboratively within a team to drive positive outcomes.
• Outstanding communication skills to keep collaborators informed and engaged.
• Strong analytical skills to identify root causes and propose timely solutions.
• Ability to handle complex blocking issues necessitating strong technical and product understanding.
• Passion for improving customer and employee experience.

Perks we love at Optus

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive carer neutral paid Parental Leave of up to 16 weeks.
• Competitive leave including 2 'Connected Leave' days.
• All Optus colleagues have access to resources, webinars, and support via the ‘Parents at Work portal’.
• Own your growth by accessing an extensive online and facilitator-led learning catalogue.
• Connect at work through our colleague-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network, and Young Professionals.
• Vibrant campus life, with facilities including restaurants, cafes, gymnasium, GP, and post office.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email ***@optus.com.au or call . We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit

It starts with YES!

Optus takes charge of the future by innovating with new technology and investments, embodying a challenger spirit.

As an Tier 3 Technical Support, you will play a pivotal role in energizing our operations with insight and capability. You will work closely with the Channel Support group to ensure our frontline teams and customers receive flawless service. By bringing to bear your specialized knowledge of our network and product offerings, you will determine root causes of issues and implement solutions effectively.

What You’ll Be Doing

Remain attuned to the needs of frontline teams and customers, ensuring their concerns are addressed effectively. Leverage data and insights to quickly identify and resolve issues. Communicate major issues clearly and promptly to maintain service and operational continuity. Support key programs of work by contributing as a Subject Matter Expert on products, processes, and systems. Act as a point of escalation for complex or unresolved issues that require advanced technical, product, or process knowledge. Participate in UAT, BRT and PIT to identify and resolve defects before they impact our people, customers, or operations. Identify opportunities for process and training improvements, and ensure our frontline teams have the right knowledge to succeed. Monitor data and insights to proactively spot issues, resolve anomalies, and mitigate risks to our people and customers. Ensure business and service continuity during planned or unplanned issues. Share updates and knowledge on products, networks, and systems to enable our frontline to deliver exceptional customer service. Build and maintain strong relationships with stakeholders across frontline, leadership, product, and network teams. Work collaboratively with coaches, leaders, and analysts to improve process consistency and drive a customer-centric culture. Contribute to a culture of continuous improvement and champion the Optus values and behaviours every day.

What We’re Looking For

Strong problem-solving skills and the ability to handle complex escalations. Knowledge across products, systems, and networks, with experience in customer contact channels a plus. Collaborative mindset and ability to influence across teams and stakeholders. Proven ability to work collaboratively within a team to drive positive outcomes. Outstanding communication skills to keep collaborators informed and engaged. Strong analytical skills to identify root causes and propose timely solutions. Ability to handle complex blocking issues necessitating strong technical and product understanding. Passion for improving customer and employee experience.

Perks we love at Optus

3 days in the office, 2 days remote – with flexible hours to suit! Inclusive carer neutral paid Parental Leave of up to 16 weeks. Competitive leave including 2 'Connected Leave' days. All Optus colleagues have access to resources, webinars, and support via the ‘Parents at Work portal’. Own your growth by accessing an extensive online and facilitator-led learning catalogue. Connect at work through our colleague-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network, and Young Professionals. Vibrant campus life, with facilities including restaurants, cafes, gymnasium, GP, and post office. Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call . We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit