64 IT Helpdesk jobs in Australia
IT Service Desk Technician
Bungendore, New South Wales
Leidos
Posted 10 days ago
Job Viewed
Job Description
**Description**
+ **Bungendore Location** **- Free Parking and Site Gym, Subsidised Canteen.**
+ **Life Days** are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full-timers), you can accrue up to **12 days of leave** per year.
+ Due to the nature of the role, **you must be an Australian Citizen and hold an active NV-2** AGSVA security clearance.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**What Your Day Will Look Like**
No two days look the same, but you can expect to:
+ **Be the first point of support** for end users - helping them face-to-face, by phone, and through online channels.
+ **Troubleshoot technical issues** across desktops and applications, often resolving problems in real time to keep operations moving.
+ **Set up and manage accounts** for staff, ensuring the right access is granted quickly and securely.
+ **Deploy software updates** across the organisation, helping to keep systems safe and effective.
+ **Monitor system health** using enterprise-wide platforms to respond proactively and prevent downtime.
+ **Work closely with other technical teams** to escalate complex issues, share knowledge, and deliver solutions.
+ **Document fixes, procedures, and learnings** - building a playbook that makes the team smarter with every challenge.
**What This Role Can Lead To**
Joining our Service Desk team is an excellent launchpad into broader IT and defence technology careers. You'll have the chance to:
+ **Grow your technical depth** - gaining exposure to enterprise-scale platforms like VMware, NetApp, EMC, Citrix VDI, SCCM, and more.
+ **Progress into specialist areas** such as systems administration, cyber security, Business Analysis, or network engineering.
+ **Develop leadership skills** by mentoring new joiners or taking on responsibility for small projects.
+ **Move into project delivery roles** , contributing to system upgrades, deployments, and transformation initiatives.
+ **Shape your own career path** - with Leidos' size and diversity of programs, there's genuine scope to explore areas of IT that interest you most.
**What You'll Bring to Make An Impact**
We're looking for someone who is motivated to learn and has a solid grounding in IT support. Ideally, you'll have:
+ Experience in server, desktop, and Active Directory administration in a medium-to-large environment.
+ Understanding of Windows AD, DNS/DHCP, networking, storage, and backup.
+ Familiarity with tools and platforms such as SCCM, SCOM, SharePoint, VMware, and Cisco hardware.
+ A willingness to learn and develop new skills - we value curiosity and adaptability as much as technical expertise.
Don't worry if you don't tick all the boxes - if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
_Due to the nature of the role, you must be an Australian Citizen and hold an active NV-2 AGSVA security clearance._
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - 1 virtual interview and/or 1 face-to-face & background checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
+ **Bungendore Location** **- Free Parking and Site Gym, Subsidised Canteen.**
+ **Life Days** are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full-timers), you can accrue up to **12 days of leave** per year.
+ Due to the nature of the role, **you must be an Australian Citizen and hold an active NV-2** AGSVA security clearance.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**What Your Day Will Look Like**
No two days look the same, but you can expect to:
+ **Be the first point of support** for end users - helping them face-to-face, by phone, and through online channels.
+ **Troubleshoot technical issues** across desktops and applications, often resolving problems in real time to keep operations moving.
+ **Set up and manage accounts** for staff, ensuring the right access is granted quickly and securely.
+ **Deploy software updates** across the organisation, helping to keep systems safe and effective.
+ **Monitor system health** using enterprise-wide platforms to respond proactively and prevent downtime.
+ **Work closely with other technical teams** to escalate complex issues, share knowledge, and deliver solutions.
+ **Document fixes, procedures, and learnings** - building a playbook that makes the team smarter with every challenge.
**What This Role Can Lead To**
Joining our Service Desk team is an excellent launchpad into broader IT and defence technology careers. You'll have the chance to:
+ **Grow your technical depth** - gaining exposure to enterprise-scale platforms like VMware, NetApp, EMC, Citrix VDI, SCCM, and more.
+ **Progress into specialist areas** such as systems administration, cyber security, Business Analysis, or network engineering.
+ **Develop leadership skills** by mentoring new joiners or taking on responsibility for small projects.
+ **Move into project delivery roles** , contributing to system upgrades, deployments, and transformation initiatives.
+ **Shape your own career path** - with Leidos' size and diversity of programs, there's genuine scope to explore areas of IT that interest you most.
**What You'll Bring to Make An Impact**
We're looking for someone who is motivated to learn and has a solid grounding in IT support. Ideally, you'll have:
+ Experience in server, desktop, and Active Directory administration in a medium-to-large environment.
+ Understanding of Windows AD, DNS/DHCP, networking, storage, and backup.
+ Familiarity with tools and platforms such as SCCM, SCOM, SharePoint, VMware, and Cisco hardware.
+ A willingness to learn and develop new skills - we value curiosity and adaptability as much as technical expertise.
Don't worry if you don't tick all the boxes - if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
_Due to the nature of the role, you must be an Australian Citizen and hold an active NV-2 AGSVA security clearance._
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - 1 virtual interview and/or 1 face-to-face & background checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
This advertiser has chosen not to accept applicants from your region.
0
Intern/Cadetship Service Desk Analyst - Canberra
Canberra, Australian Capital Territory
Leidos
Posted 5 days ago
Job Viewed
Job Description
**Description**
+ Gain hands on work experience whilst completing your studies - minimum 18 month-24 month commitment
+ Support customers with technical issues related to IT systems
+ Excellent career development in a culture that embraces flexible work arrangements
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
This opportunity is for students currently studying an IT related degree, diploma or certification with 18 months - 24 months remaining.
We are seeking a Service Desk Analyst to be the primary contact for customer inquiries and technical issues related to corporate IT systems. The role involves diagnosing and resolving problems, supporting Windows environments, and troubleshooting Microsoft 365 applications.
We can train the technical aspects of this role, but if you're eager to learn, receptive to feedback, and a collaborative team player, we're committed to investing our time to help advance, or launch your career.
An average week for an Intern Service Desk Analyst could incorporate wide range of activities, including:
+ Provide first-line IT support to end-users in the Asia Pacific region.
+ Log and manage user incidents, service, and access requests.
+ Account Maintenance (Password resets, account unlocks, etc.)
+ Troubleshoot hardware, software, network, and telecommunication issues.
+ Ensure compliance with Service Level Agreements and maintain user communication.
+ Maintain documentation, and research issues and troubleshooting.
**What You'll Bring to Make An Impact**
Along with your education and any practical experience, Leidos values individuals who use their initiative and seek to understand the business and develop relationships based on respect.
Don't worry if you don't tick all the boxes - if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
+ Currently studying IT related Degree, Certification or Diploma with 18 months - 24 months remaining.
+ Experience in a customer-centric role.
+ Excellent communication skills and a proactive approach.
+ Experience with Microsoft 365, Azure, InTune, and all Windows operating systems.
+ Awareness of ITIL best practice methodology.
+ Be willing to work onsite in the Canberra office with responsibilities including phone calls and Onsite assistance.
+ Previous service desk experience is desirable.
_This role does require the successful applicant to be an Australian Citizen and be_ _willing to obtain and hold a NV-1 or greater security clearance._
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
To apply for this role, follow the links or apply via our Careers page.
Recruitment process - application screening, interview, and background checks.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
+ Gain hands on work experience whilst completing your studies - minimum 18 month-24 month commitment
+ Support customers with technical issues related to IT systems
+ Excellent career development in a culture that embraces flexible work arrangements
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
This opportunity is for students currently studying an IT related degree, diploma or certification with 18 months - 24 months remaining.
We are seeking a Service Desk Analyst to be the primary contact for customer inquiries and technical issues related to corporate IT systems. The role involves diagnosing and resolving problems, supporting Windows environments, and troubleshooting Microsoft 365 applications.
We can train the technical aspects of this role, but if you're eager to learn, receptive to feedback, and a collaborative team player, we're committed to investing our time to help advance, or launch your career.
An average week for an Intern Service Desk Analyst could incorporate wide range of activities, including:
+ Provide first-line IT support to end-users in the Asia Pacific region.
+ Log and manage user incidents, service, and access requests.
+ Account Maintenance (Password resets, account unlocks, etc.)
+ Troubleshoot hardware, software, network, and telecommunication issues.
+ Ensure compliance with Service Level Agreements and maintain user communication.
+ Maintain documentation, and research issues and troubleshooting.
**What You'll Bring to Make An Impact**
Along with your education and any practical experience, Leidos values individuals who use their initiative and seek to understand the business and develop relationships based on respect.
Don't worry if you don't tick all the boxes - if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
+ Currently studying IT related Degree, Certification or Diploma with 18 months - 24 months remaining.
+ Experience in a customer-centric role.
+ Excellent communication skills and a proactive approach.
+ Experience with Microsoft 365, Azure, InTune, and all Windows operating systems.
+ Awareness of ITIL best practice methodology.
+ Be willing to work onsite in the Canberra office with responsibilities including phone calls and Onsite assistance.
+ Previous service desk experience is desirable.
_This role does require the successful applicant to be an Australian Citizen and be_ _willing to obtain and hold a NV-1 or greater security clearance._
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
To apply for this role, follow the links or apply via our Careers page.
Recruitment process - application screening, interview, and background checks.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
This advertiser has chosen not to accept applicants from your region.
1
Manager, Technical Support, Amazon Robotics Technical Support
Melbourne, Victoria
Amazon
Posted 4 days ago
Job Viewed
Job Description
Description
Amazon is seeking a talented technical people leader with a passion for technology, curiosity for how things work, and the drive to tackle challenges in a deeply complex, rewarding environment.
This is your chance to lead a team of Amazon's premier Robotics problem solvers. As a part of our continued team expansion this newly created role will lead a newly created Melbourne based team of skilled support enginers. This is a mature solutions-focused environment free of a KPI-centric focus. The team provide remote technical support via tickets, phone, and chat mediums.
In this role your leadership will directly influence how state-of-the-art robotics and other technologies transform the future of Amazon fulfillment worldwide. In this role, you'll not only manage a team, you'll gain first hand knowledge of our ever evolving fulfillment technology helping to solve complex customer challenges along the way.
Key job responsibilities
- Manage, recruit, interview, hire, coach, and mentor your team of high-performing support engineers.
- Create and maintain a healthy, inclusive, and supportive work environment that promotes collaboration and growth.
- Implement and allign departmental objectives with company-wide initiatives to enhance the reliability of Amazon's robotics infrastructure, minimize faults, reduce incident resolution times, and drive lasting solutions that improve inventory processing and movement across the network.
- Identify challenges, develop solutions, and drive continuous improvement in processes and team performance.
- Review employee performance and team systems, identify trends, and recommend improvements to drive operational excellence.
- Support critical escalations: Act as an escalation point and incident manager during high-severity events, ensuring timely and effective resolution.
- Partner with global teams to ensure alignment, share best practices, and contribute to broader organizational success.
Basic Qualifications
- 2+ years of management or team leadership experience in a complex technical support environment from medium to large enterprise.
- 3+ years previous hands-on technical engineering experience in fields such as systems administration, networking, robotics, or software support.
- Proven track record in the design, implementation, and optimization of metrics, KPIs, and SLAs within large enterprise setting.
- Proven ability to evaluate processes, identify trends, and develop effective solutions.
- Experience leading high-severity incident restoration efforts as a technical lead or Incident Manager.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Preferred Qualifications
- 4+ years of technical support management or team leadership experience in a diverse, complex technical environment.
- 3+ years of hands-on experience as a technical engineer in fields such as systems administration, networking, robotics, or software support.
- Certifications in broad technical domains (e.g., Networking, Telecommunications, Cybersecurity, Cloud Technologies) such as AWS Certified Solutions Architect, Cisco CCNA/CCNP, CompTIA Security+, Certified Information Systems Security Professional (CISSP).
- Service/Project Management certifications such as ITIL.
- Proven ability to bridge technical expertise and leadership, enabling effective team guidance during complex incidents and technical escalations.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is seeking a talented technical people leader with a passion for technology, curiosity for how things work, and the drive to tackle challenges in a deeply complex, rewarding environment.
This is your chance to lead a team of Amazon's premier Robotics problem solvers. As a part of our continued team expansion this newly created role will lead a newly created Melbourne based team of skilled support enginers. This is a mature solutions-focused environment free of a KPI-centric focus. The team provide remote technical support via tickets, phone, and chat mediums.
In this role your leadership will directly influence how state-of-the-art robotics and other technologies transform the future of Amazon fulfillment worldwide. In this role, you'll not only manage a team, you'll gain first hand knowledge of our ever evolving fulfillment technology helping to solve complex customer challenges along the way.
Key job responsibilities
- Manage, recruit, interview, hire, coach, and mentor your team of high-performing support engineers.
- Create and maintain a healthy, inclusive, and supportive work environment that promotes collaboration and growth.
- Implement and allign departmental objectives with company-wide initiatives to enhance the reliability of Amazon's robotics infrastructure, minimize faults, reduce incident resolution times, and drive lasting solutions that improve inventory processing and movement across the network.
- Identify challenges, develop solutions, and drive continuous improvement in processes and team performance.
- Review employee performance and team systems, identify trends, and recommend improvements to drive operational excellence.
- Support critical escalations: Act as an escalation point and incident manager during high-severity events, ensuring timely and effective resolution.
- Partner with global teams to ensure alignment, share best practices, and contribute to broader organizational success.
Basic Qualifications
- 2+ years of management or team leadership experience in a complex technical support environment from medium to large enterprise.
- 3+ years previous hands-on technical engineering experience in fields such as systems administration, networking, robotics, or software support.
- Proven track record in the design, implementation, and optimization of metrics, KPIs, and SLAs within large enterprise setting.
- Proven ability to evaluate processes, identify trends, and develop effective solutions.
- Experience leading high-severity incident restoration efforts as a technical lead or Incident Manager.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Preferred Qualifications
- 4+ years of technical support management or team leadership experience in a diverse, complex technical environment.
- 3+ years of hands-on experience as a technical engineer in fields such as systems administration, networking, robotics, or software support.
- Certifications in broad technical domains (e.g., Networking, Telecommunications, Cybersecurity, Cloud Technologies) such as AWS Certified Solutions Architect, Cisco CCNA/CCNP, CompTIA Security+, Certified Information Systems Security Professional (CISSP).
- Service/Project Management certifications such as ITIL.
- Proven ability to bridge technical expertise and leadership, enabling effective team guidance during complex incidents and technical escalations.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Lead
2000 Sydney, New South Wales
United for Care
Posted 1 day ago
Job Viewed
Job Description
This is a Technical Support Lead role with United for Care based in Sydney, NSW, AU
== United for Care ==
Role Seniority - intern
More about the Technical Support Lead role at United for Care
== United for Care ==
Role Seniority - intern
More about the Technical Support Lead role at United for Care
Join an exciting journey as a Part-Time Technical Lead intern in Sydney! This hands-on opportunity allows you to support vital technical operations across impactful programs like CARED, United for Care, and Vertika. You'll gain invaluable experience in IT management while collaborating with a dynamic team that values innovation and growth.
You'll be responsible for
️
Managing technical requirements
Managing day-to-day technical requirements, ensuring smooth operations and quick resolution of issues across CARED, United for Care, and Vertika.
Handling licensing tasks
Handling licensing tasks, including procurement, renewals, compliance checks, and vendor coordination.
Overseeing telco management
Overseeing telco (telecommunications) management, such as monitoring network connectivity, coordinating with service providers, and optimizing communication systems.
Skills you'll need
IT fundamentals
Basic understanding of hardware/software troubleshooting, networking, and telecommunications.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Engineer
Sydney, New South Wales
ServiceNow, Inc.
Posted 2 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:** ** **
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
**Qualifications and technical skills that will lead to success:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 0-2+ years customer facing technical support experience
+ Ability to troubleshoot difficult technical issues with ease and complexity
+ Ability to read basic Java/JavaScript code
+ Personal commitment to quality and customer service
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
**What you get to do in this role:** ** **
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
**Qualifications and technical skills that will lead to success:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 0-2+ years customer facing technical support experience
+ Ability to troubleshoot difficult technical issues with ease and complexity
+ Ability to read basic Java/JavaScript code
+ Personal commitment to quality and customer service
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
Canberra, Australian Capital Territory
KBR
Posted 4 days ago
Job Viewed
Job Description
Title:
Technical Support Specialist
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity:
The Technical Support Specialist is responsible for delivering responsive, effective, and professional technical support to internal users across desktop applications, hardware, and systems. Operating under the general direction of the IT Support Manager, this role acts as a key contact for end-user support and plays a crucial role in restoring service availability, system usability, and user productivity.
The Technical Support Specialist will respond to incidents, troubleshoot system and application-related issues, and liaise with network and development teams to resolve more complex problems. This position requires a strong customer service mindset, broad technical knowledge, and the ability to analyse and resolve issues using standard processes and procedures, while continuing to build technical depth and capability.
Responsibilities
Service Operations
+ Provide day-to-day support for desktop applications, end-user devices, and standard operating environments.
+ Monitor, log, and track user queries related to transactions, procedures, and system status.
+ Respond to service requests and incidents in a timely and professional manner, in line with service level agreements.
+ Escalate more complex issues to the appropriate internal teams (e.g., network services or application developers) for resolution.
+ Maintain system access, user accounts, and standard configurations as per organisational policies.
+ Assist in the setup and deployment of new hardware and software for end-users.
Incident & Problem Management
+ Analyse and troubleshoot technical issues using standard procedures and tools.
+ Identify recurring problems and contribute to root cause analysis and long-term resolutions.
+ Document incidents, support steps, and outcomes in ticketing systems and knowledge bases.
+ Support improvement of support services by sharing insights, trends, and suggestions with the wider team.
Maintenance & Continuous Improvement
+ Assist with system and application updates, patching, and configuration changes.
+ Contribute to continuous improvement of support processes and user experience.
+ Provide input to internal documentation, user guides, and training materials.
Collaboration & Communication
+ Work collaboratively with internal support and technical teams to ensure effective issue resolution and service delivery.
+ Communicate clearly with users of varying technical skill levels, ensuring they feel supported and informed.
+ Provide informal mentoring and guidance to junior team members as needed.
Qualifications, Skills and Experience
Essential
+ Experience supporting end users in a corporate IT environment, including desktop hardware, operating systems, and standard applications.
+ Strong communication and interpersonal skills with a focus on customer service.
+ Proven ability to diagnose and troubleshoot technical issues related to desktops, applications, and user accounts.
+ Working knowledge of Microsoft Windows OS, Office 365 suite, and basic networking principles (TCP/IP, DNS, DHCP).
+ Ability to follow standard operating procedures and escalate appropriately.
+ Completion of an undergraduate degree in a relevant field or equivalent work experience (minimum 2+ years).
Desirable
+ ITIL v3/v4 Foundation Certification.
+ Experience using ITSM tools such as ServiceNow, Remedy, or similar.
+ Familiarity with Active Directory, remote support tools, and mobile device management.
+ Exposure to working in secure or classified environments (e.g., Defence or Government).
+ NV1 or Baseline Security Clearance, or the ability to obtain one.
Benefits of KBR
+ A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1
Technical Support Specialist
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity:
The Technical Support Specialist is responsible for delivering responsive, effective, and professional technical support to internal users across desktop applications, hardware, and systems. Operating under the general direction of the IT Support Manager, this role acts as a key contact for end-user support and plays a crucial role in restoring service availability, system usability, and user productivity.
The Technical Support Specialist will respond to incidents, troubleshoot system and application-related issues, and liaise with network and development teams to resolve more complex problems. This position requires a strong customer service mindset, broad technical knowledge, and the ability to analyse and resolve issues using standard processes and procedures, while continuing to build technical depth and capability.
Responsibilities
Service Operations
+ Provide day-to-day support for desktop applications, end-user devices, and standard operating environments.
+ Monitor, log, and track user queries related to transactions, procedures, and system status.
+ Respond to service requests and incidents in a timely and professional manner, in line with service level agreements.
+ Escalate more complex issues to the appropriate internal teams (e.g., network services or application developers) for resolution.
+ Maintain system access, user accounts, and standard configurations as per organisational policies.
+ Assist in the setup and deployment of new hardware and software for end-users.
Incident & Problem Management
+ Analyse and troubleshoot technical issues using standard procedures and tools.
+ Identify recurring problems and contribute to root cause analysis and long-term resolutions.
+ Document incidents, support steps, and outcomes in ticketing systems and knowledge bases.
+ Support improvement of support services by sharing insights, trends, and suggestions with the wider team.
Maintenance & Continuous Improvement
+ Assist with system and application updates, patching, and configuration changes.
+ Contribute to continuous improvement of support processes and user experience.
+ Provide input to internal documentation, user guides, and training materials.
Collaboration & Communication
+ Work collaboratively with internal support and technical teams to ensure effective issue resolution and service delivery.
+ Communicate clearly with users of varying technical skill levels, ensuring they feel supported and informed.
+ Provide informal mentoring and guidance to junior team members as needed.
Qualifications, Skills and Experience
Essential
+ Experience supporting end users in a corporate IT environment, including desktop hardware, operating systems, and standard applications.
+ Strong communication and interpersonal skills with a focus on customer service.
+ Proven ability to diagnose and troubleshoot technical issues related to desktops, applications, and user accounts.
+ Working knowledge of Microsoft Windows OS, Office 365 suite, and basic networking principles (TCP/IP, DNS, DHCP).
+ Ability to follow standard operating procedures and escalate appropriately.
+ Completion of an undergraduate degree in a relevant field or equivalent work experience (minimum 2+ years).
Desirable
+ ITIL v3/v4 Foundation Certification.
+ Experience using ITSM tools such as ServiceNow, Remedy, or similar.
+ Familiarity with Active Directory, remote support tools, and mobile device management.
+ Exposure to working in secure or classified environments (e.g., Defence or Government).
+ NV1 or Baseline Security Clearance, or the ability to obtain one.
Benefits of KBR
+ A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1
This advertiser has chosen not to accept applicants from your region.
5
Lead, Technical Support
New South Wales, New South Wales
Proofpoint
Posted 5 days ago
Job Viewed
Job Description
About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
**Corporate Overview**
Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a leader in next-generation cybersecurity.
Protection Starts with People. Proofpoint.
**The Role**
As an experienced engineer yourself, you will lead a team of support engineers responsible for assisting customers with various support and training requests. This assistance is primarily provided through our community portal and over the telephone. This role is perfect for individuals who enjoy interacting with customers and have knowledge of email administration, security, or DNS. However, we also welcome applicants with broader experience in customer-facing technical roles.
In this position, you will be responsible for establishing and managing systems that address common customer inquiries and issues. You will report any new or recurring problems to the design departments, ensure that representatives are trained on product upgrades or new releases, and oversee the selection, development, and evaluation of personnel to ensure efficient function/operation.
This individual will serve as the main point of contact for communication with customers, overseeing all efforts to resolve issues from initial identification to post-mortem analysis. Additionally, the role involves advocating for customers to drive enhancements across Proofpoint's business areas, including Customer Service, Professional Services, Product, Engineering, and Partner Management.
**Your day-to-day**
+ Provide Tier 1 support to administrators & enterprise-level partners during business hours _(Hours may differ depending on customer demand and business need)_
+ Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email
+ Advise customers regarding the product's proper use and address specific systems issues
+ Manage product escalations, act as a liaison between customers, and various levels of tiered support
+ Facilitate queue prioritization and assist engineers when required
+ Manage local support team of frontline engineers providing coaching, training, and development opportunities
+ Develop and implement support strategies to improve customer satisfaction and reduce response times
+ Manage shift rotations and provide coverage where gaps exist
+ Leverage the internal, cross-functional community to drive critical situations to resolution
+ Provide customer facing updates and internal reporting
+ Lead cross-departmental process improvement to maximize customer retention
+ Drive process improvement as part of the overall customer success group
+ Provide post-escalation analysis reporting that will capture and help drive process improvements throughout the organization.
+ Coordinate and research incident root cause and generate customer facing cause analysis documentation
+ Evaluate customer request for service level agreement violations
+ Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
+ Participate in on-call support 24x7 rotation as assigned.
+ Manage customer dissatisfaction and work to return customer to a promoter
**What you bring to the team**
+ Bachelor's Degree or relevant work experience
+ Extensive customer service experience with escalation management background
+ Familiarity with Linux command line and environments
+ Good understanding of Database and SaaS applications
+ An accomplished communicator and influencer, able to work with customers, users, senior level management, sales and peers
+ Strong business and leadership acumen
+ Possess the ability to resolve issues and conflicts, as well as be able to take ownership in challenging situations
+ Strong ability to independently debug broad, complex system environments involving multiple configurations and protocols
+ Knowledge of email privacy/protection, cloud services, software as a service (SaaS) is preferred
+ ITIL Service Management experience is a plus
+ Experience with next-generation support models, including but not limited to, email, phone, social media, communities, chat etc.
**Why Proofpoint**
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add', and we strongly encourage people from all walks of life to apply.
We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint
#LI-ML
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
- Competitive compensation
- Comprehensive benefits
- Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment: (Remote options, hybrid schedules, flexible hours, etc.).
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application here . We can't wait to hear from you!
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
**Corporate Overview**
Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a leader in next-generation cybersecurity.
Protection Starts with People. Proofpoint.
**The Role**
As an experienced engineer yourself, you will lead a team of support engineers responsible for assisting customers with various support and training requests. This assistance is primarily provided through our community portal and over the telephone. This role is perfect for individuals who enjoy interacting with customers and have knowledge of email administration, security, or DNS. However, we also welcome applicants with broader experience in customer-facing technical roles.
In this position, you will be responsible for establishing and managing systems that address common customer inquiries and issues. You will report any new or recurring problems to the design departments, ensure that representatives are trained on product upgrades or new releases, and oversee the selection, development, and evaluation of personnel to ensure efficient function/operation.
This individual will serve as the main point of contact for communication with customers, overseeing all efforts to resolve issues from initial identification to post-mortem analysis. Additionally, the role involves advocating for customers to drive enhancements across Proofpoint's business areas, including Customer Service, Professional Services, Product, Engineering, and Partner Management.
**Your day-to-day**
+ Provide Tier 1 support to administrators & enterprise-level partners during business hours _(Hours may differ depending on customer demand and business need)_
+ Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email
+ Advise customers regarding the product's proper use and address specific systems issues
+ Manage product escalations, act as a liaison between customers, and various levels of tiered support
+ Facilitate queue prioritization and assist engineers when required
+ Manage local support team of frontline engineers providing coaching, training, and development opportunities
+ Develop and implement support strategies to improve customer satisfaction and reduce response times
+ Manage shift rotations and provide coverage where gaps exist
+ Leverage the internal, cross-functional community to drive critical situations to resolution
+ Provide customer facing updates and internal reporting
+ Lead cross-departmental process improvement to maximize customer retention
+ Drive process improvement as part of the overall customer success group
+ Provide post-escalation analysis reporting that will capture and help drive process improvements throughout the organization.
+ Coordinate and research incident root cause and generate customer facing cause analysis documentation
+ Evaluate customer request for service level agreement violations
+ Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
+ Participate in on-call support 24x7 rotation as assigned.
+ Manage customer dissatisfaction and work to return customer to a promoter
**What you bring to the team**
+ Bachelor's Degree or relevant work experience
+ Extensive customer service experience with escalation management background
+ Familiarity with Linux command line and environments
+ Good understanding of Database and SaaS applications
+ An accomplished communicator and influencer, able to work with customers, users, senior level management, sales and peers
+ Strong business and leadership acumen
+ Possess the ability to resolve issues and conflicts, as well as be able to take ownership in challenging situations
+ Strong ability to independently debug broad, complex system environments involving multiple configurations and protocols
+ Knowledge of email privacy/protection, cloud services, software as a service (SaaS) is preferred
+ ITIL Service Management experience is a plus
+ Experience with next-generation support models, including but not limited to, email, phone, social media, communities, chat etc.
**Why Proofpoint**
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add', and we strongly encourage people from all walks of life to apply.
We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint
#LI-ML
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
- Competitive compensation
- Comprehensive benefits
- Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment: (Remote options, hybrid schedules, flexible hours, etc.).
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application here . We can't wait to hear from you!
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
This advertiser has chosen not to accept applicants from your region.
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6
ILS Technical Support
Melbourne, Victoria
KBR
Posted 9 days ago
Job Viewed
Job Description
Title:
ILS Technical Support
At KBR - We do things that matter
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Learn more about KBR in Australia
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity:
Join KBR's Land Systems Division to provide expert Integrated Logistics Support (ILS) technical support within the Land Manoeuvre Systems Branch, a key enabler of Australia's land combat and tactical mobility capabilities. This role offers a unique opportunity to directly contribute to sustaining and enhancing the readiness, reliability, and supportability of advanced land manoeuvre platforms and associated systems.
You will work on:
+ Complex land platforms such as infantry mobility vehicles, armoured personnel carriers, command and control vehicles, and supporting subsystems.
+ Integrated soldier-warfighter systems interfacing with vehicle platforms as part of broader manoeuvre capabilities.
+ Ensuring logistic supportability, maintenance planning, supply chain optimisation, and spares provisioning aligned with Defence needs.
All candidates will be required to hold and maintain an active NV1 Defence Security Clearance. Only candidates holding a NV1 Clearance or above should apply.
Responsibilities:
+ Develop and implement Integrated Logistics Support (ILS) plans for Land Manoeuvre Systems
+ Analyse reliability, maintainability, availability, and lifecycle costs
+ Manage spares provisioning, maintenance planning, and supply chain logistics using Defence systems (MILIS, LNIDs, APLCrates, AMPS)
+ Review and validate logistics documentation including SCPM and AMPs
+ Provide expert advice on repair, maintenance, and support strategies to maximise readiness
+ Collaborate with project teams and Defence stakeholders to align logistics with operational needs
+ Monitor inventory and improve supply chain efficiency
+ Identify and recommend process or product improvements
As the ideal candidate you will bring:
+ 10+ years in Integrated Logistics Support or logistic engineering, with 5+ years in Defence or related industry
+ Experience supporting land manoeuvre or military vehicle systems logistics
+ Proficiency with Defence logistics management tools (MILIS, LNIDs, etc.)
+ Strong knowledge of Defence contracting and procurement frameworks
+ Relevant tertiary qualification in logistics, supply chain, engineering, or related field
+ Active NV1 Defence Security Clearance or higher
+ Excellent problem-solving, organisational, and communication skills
All candidates will be required to hold and maintain an active NV1 Defence Security Clearance. Only candidates holding a NV1 Clearance or above should apply.
What we will offer you:
· A workplace culture certified as a Great Place To Work
· Flexible working
· Competitive salary (including annual reviews)
· Paid parental leave
· Income protection
· Corporate rewards
· Salary packaging/Novated leasing
· Employee stock purchase plans
· Flu shots, skin checks and discounted private health insurance
· Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes, or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.
ILS Technical Support
At KBR - We do things that matter
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Learn more about KBR in Australia
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity:
Join KBR's Land Systems Division to provide expert Integrated Logistics Support (ILS) technical support within the Land Manoeuvre Systems Branch, a key enabler of Australia's land combat and tactical mobility capabilities. This role offers a unique opportunity to directly contribute to sustaining and enhancing the readiness, reliability, and supportability of advanced land manoeuvre platforms and associated systems.
You will work on:
+ Complex land platforms such as infantry mobility vehicles, armoured personnel carriers, command and control vehicles, and supporting subsystems.
+ Integrated soldier-warfighter systems interfacing with vehicle platforms as part of broader manoeuvre capabilities.
+ Ensuring logistic supportability, maintenance planning, supply chain optimisation, and spares provisioning aligned with Defence needs.
All candidates will be required to hold and maintain an active NV1 Defence Security Clearance. Only candidates holding a NV1 Clearance or above should apply.
Responsibilities:
+ Develop and implement Integrated Logistics Support (ILS) plans for Land Manoeuvre Systems
+ Analyse reliability, maintainability, availability, and lifecycle costs
+ Manage spares provisioning, maintenance planning, and supply chain logistics using Defence systems (MILIS, LNIDs, APLCrates, AMPS)
+ Review and validate logistics documentation including SCPM and AMPs
+ Provide expert advice on repair, maintenance, and support strategies to maximise readiness
+ Collaborate with project teams and Defence stakeholders to align logistics with operational needs
+ Monitor inventory and improve supply chain efficiency
+ Identify and recommend process or product improvements
As the ideal candidate you will bring:
+ 10+ years in Integrated Logistics Support or logistic engineering, with 5+ years in Defence or related industry
+ Experience supporting land manoeuvre or military vehicle systems logistics
+ Proficiency with Defence logistics management tools (MILIS, LNIDs, etc.)
+ Strong knowledge of Defence contracting and procurement frameworks
+ Relevant tertiary qualification in logistics, supply chain, engineering, or related field
+ Active NV1 Defence Security Clearance or higher
+ Excellent problem-solving, organisational, and communication skills
All candidates will be required to hold and maintain an active NV1 Defence Security Clearance. Only candidates holding a NV1 Clearance or above should apply.
What we will offer you:
· A workplace culture certified as a Great Place To Work
· Flexible working
· Competitive salary (including annual reviews)
· Paid parental leave
· Income protection
· Corporate rewards
· Salary packaging/Novated leasing
· Employee stock purchase plans
· Flu shots, skin checks and discounted private health insurance
· Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes, or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Lead
Chatswood, New South Wales
RELX INC
Posted 25 days ago
Job Viewed
Job Description
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
The Technical Support Lead supervises and manages the activities of Second Line IT Desktop Support staff, overseeing operational effectiveness, identifying and addressing trends and issues, and providing strategic direction. This role involves evaluating and developing support policies and procedures, providing guidance to support staff, and supporting management in decision-making processes.
Responsibilities
+ Lead, supervise, and monitor the corporate technical support team, ensuring rapid resolution of operating issues, minimizing downtime, and maintaining service levels.
+ Develop and oversee technical documentation and standard operating procedures.
+ Regularly assess and update operating procedures based on evolving business needs.
+ Conduct detailed analyses of technical support performance, identifying trends, problems, and improvement opportunities, and reporting findings to management.
+ Provide advanced troubleshooting and problem resolution for IT infrastructure, hardware, software, telecommunications, and business applications.
+ Collaborate with other support teams to escalate and resolve complex issues.
+ Address internal and external user inquiries regarding hardware and software problems, providing expert guidance for resolution.
+ Participate in resource planning, technology rollouts, and special projects.
+ Identify opportunities to develop proactive solutions to improve the End User Experience.
+ Provide technical support for events such as trade shows, including equipment setup and configuration.
+ Execute management responsibilities, including hiring, training, performance appraisals, and staff development.
+ Foster a culture of accountability, continuous improvement, innovation, and proactive communication within the support team.
Requirements
+ 7+ years of IT support experience.
+ Bachelor's degree in Engineering, Computer Science, or equivalent experience.
+ Expertise in configuring and setting up workstations and laptops.
+ Advanced technical writing, documentation, and SOP development skills.
+ Proven ability to troubleshoot complex hardware, software, and infrastructure issues.
+ Proficiency in identifying when operational procedures require updating or revising.
+ Strong leadership and people management abilities, including delegation, prioritization, and performance management.
+ Excellent organizational, project planning, and change management skills.
+ Exceptional problem-solving skills, capable of guiding teams through complex technical diagnostics and issue resolution.
+ Superior written and verbal communication, interpersonal, and customer service skills, able to engage effectively with all organizational levels.
+ Ability to travel occasionally (less than 25%).
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
The Technical Support Lead supervises and manages the activities of Second Line IT Desktop Support staff, overseeing operational effectiveness, identifying and addressing trends and issues, and providing strategic direction. This role involves evaluating and developing support policies and procedures, providing guidance to support staff, and supporting management in decision-making processes.
Responsibilities
+ Lead, supervise, and monitor the corporate technical support team, ensuring rapid resolution of operating issues, minimizing downtime, and maintaining service levels.
+ Develop and oversee technical documentation and standard operating procedures.
+ Regularly assess and update operating procedures based on evolving business needs.
+ Conduct detailed analyses of technical support performance, identifying trends, problems, and improvement opportunities, and reporting findings to management.
+ Provide advanced troubleshooting and problem resolution for IT infrastructure, hardware, software, telecommunications, and business applications.
+ Collaborate with other support teams to escalate and resolve complex issues.
+ Address internal and external user inquiries regarding hardware and software problems, providing expert guidance for resolution.
+ Participate in resource planning, technology rollouts, and special projects.
+ Identify opportunities to develop proactive solutions to improve the End User Experience.
+ Provide technical support for events such as trade shows, including equipment setup and configuration.
+ Execute management responsibilities, including hiring, training, performance appraisals, and staff development.
+ Foster a culture of accountability, continuous improvement, innovation, and proactive communication within the support team.
Requirements
+ 7+ years of IT support experience.
+ Bachelor's degree in Engineering, Computer Science, or equivalent experience.
+ Expertise in configuring and setting up workstations and laptops.
+ Advanced technical writing, documentation, and SOP development skills.
+ Proven ability to troubleshoot complex hardware, software, and infrastructure issues.
+ Proficiency in identifying when operational procedures require updating or revising.
+ Strong leadership and people management abilities, including delegation, prioritization, and performance management.
+ Excellent organizational, project planning, and change management skills.
+ Exceptional problem-solving skills, capable of guiding teams through complex technical diagnostics and issue resolution.
+ Superior written and verbal communication, interpersonal, and customer service skills, able to engage effectively with all organizational levels.
+ Ability to travel occasionally (less than 25%).
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
8
Software Technical Support Engineer
2113 Ryde, New South Wales
Schneider Electric
Posted 9 days ago
Job Viewed
Job Description
This is a Software Technical Support Engineer role with Schneider Electric based in Macquarie Park, NSW, AU
== Schneider Electric ==
Role Seniority - mid level
More about the Software Technical Support Engineer role at Schneider Electric
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Schneider Electric team will be there to support your growth.
== Schneider Electric ==
Role Seniority - mid level
More about the Software Technical Support Engineer role at Schneider Electric
Job Description
Join our dynamic Software Support team as a Software Technical Support Engineer for our Pacific Zone ANZ
1-2 years of experience in Application Support function is highly regarded
Hybrid role (3 days in office) located at our SMART office, Macquarie Park, plus benefits
About us:
Schneider Electric is a global specialist in energy management and automation. We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions. We invent technologies that will transform the places where we live, work and play. Our technologies ensure that Life Is On everywhere, for everyone at every moment. Our Mission is to be the trusted partner in Sustainability and Efficiency.
About the opportunity:
Our team is responsible for supporting customers in the “Industrial Automation” business in our Pacific Zone of Australia and New Zealand. We have an opportunity for an individual to join our team as a Software Technical Support Engineer.
Reporting into the Customer Success division, Pacific (Zone) and based in Macquarie Park NSW, the role is tasked with ensuring continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA.
The role also collaborates closely with other teams including pre-sales, sales, quotes and procurement within the organisation, focusing on the customer’s end to end experience with Schneider Electric.
Key responsibilities:
Owning, investigating and resolving complex software issues, proposing work-a-rounds for customers
Accurate and timely documentation of activities and findings in case management system
Contribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for our team
Collaboration with colleagues in other support centres and departments
Focus on customer experience, contributing a successful interaction. Managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutions
Learning every day and actively contributing to the team and our customers
About you:
To see success in this role, you will be able to demonstrate 2-4 years of experience in Application Support within an ASX top 100 business (supporting mainstream software applications and an array of customers), including proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC.
Your personal drivers, professional confidence, and desire to work for a value-based organization with leading edge solutions will be supported by a tertiary qualification in Engineering or Computer Science and complemented by a working understating of software and automation hardware communications and setup.
Key skills and experience:
Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA will be advantageous
Ability to demonstrate understanding of windows operating system, networking concepts and security
Knowledge of general windows operating system tools and commands that help with diagnosing and troubleshooting software
Working knowledge and understanding or experience with integrating hardware and software
Quick thinking, self-motivated and inspired action is a must to maintain customer satisfaction while resolving issues satisfactorily
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Schneider Electric team will be there to support your growth.
This advertiser has chosen not to accept applicants from your region.
9