83 IT Helpdesk jobs in Australia
Customer Support Agent (SaaS Helpdesk)
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Job Description
Fastmail has been the leading independent email service since 1999, headquartered in Melbourne, Australia, with a global customer base.
Our mission is to make email better. We make email better for our customers by providing the premium email service that people are proud to pay for. And we make email better for the world by leading standards, open source, and advocacy work.
We understand that these aims can only be achieved with a dedicated team passionate about serving our customers, improving our product, and driving the industry forward.
We're looking for a Customer Support Agent to join the Fastmail team in our Melbourne office. This full-time role is 37.5 hours per week, working 7:00 am to 3:00 pm Saturday through Wednesday, with Thursdays and Fridays off.
Our Culture and Values
At Fastmail, our guiding principles shape everything we do:
We are good internet citizens—we believe in open protocols, sharing technology, and fostering good relationships. We build the future—we are leaders in our industry, and build or improve standards and technology to further that. We seek understanding—we are curious and seek deep understanding of our systems. We value discussion—we reach agreement through constructive, iterative collaboration
About The Job
Fastmail customers choose us because they genuinely love email, value their privacy, and know they'll get world-class support when they need it. That's where you come in.
As a Customer Support Agent, you'll be joining our team of friendly experts behind every customer interaction. You'll spend your days crafting thoughtful responses that solve problems, answer questions, and make people feel genuinely heard! Whether you're troubleshooting a tricky IMAP configuration or helping someone understand our features, every response you write matters.
About You
Exceptional communicator: You excel at written communication (essential for our email-based support) and genuinely enjoy helping people. You adapt your style to connect with different customers and situations, and you know how to ask questions the right way to elicit the necessary information Tech-curious problem solver: You love digging into technical challenges, asking the right questions, and finding root causes. You're excited to learn about email systems, DNS, and other technologies that power our service Self-directed and organised: You notice patterns, make logical connections, and learn independently through reading technical documentation and internal updates sent via email. You know when to escalate complex issues Team player: You thrive in collaborative environments and contribute to open communication and shared problem-solving
Our application process
Send us your resume, cover letter, and completed answers to our selection criteria questions (included below)We will review your application—we will always email you with an update on your application, even if you aren't successful. If you don't see a message from us, check your spam folder. You may wish to whitelist *@*.workablemail.com now to ensure you don't miss a message from usIf we like what we see, you will be invited to an interview via ZoomIf this goes well, we will then like to meet you in person at our office in MelbourneWe may have another in-person interview before hopefully asking to complete reference and police checks.
Requirements
What we're looking for and need:
A Bachelor's degree in a relevant field OR 5+ years of customer support experience in similar rolesHands-on experience in providing customer support via emailOutstanding written communication skills—you must have professional-level proficiency, as most of your work requires writingA positive and engaging approach to all customer interactionsA genuine curiosity about technology—you get excited about learning how things workExperience with ticketing software (Zendesk is a plus!) and interest in email/calendar technologies
What are your responsibilities?
As a Customer Support Agent, you'll be responsible for:
Respond to incoming queries through various channels in a timely manner, with a strong focus on written communicationCommunicate with empathy and expertise, helping them solve problems while empowering self-service when possibleTroubleshoot and resolve technical issues, replicate and describe issues, and escalate as appropriateBecome familiar with and able to use support documentation and tools confidentlyWrite and maintain customer-facing help pages, internal documentation, and standard responses for our most common questionsHelp prevent spam, phishing, and abuse while applying privacy and security best practices to protect customer dataWork closely with our global team (US and India) through Slack, email, and daily huddles via Zoom—with occasional flexibility for time zone differencesStay current on product updates, trending issues, and evolving support best practicesPlus other tasks and duties as allocated to you
Salary
This role has a base salary of $74,360, plus weekend penalties (currently $11,514 annually), plus superannuation.
Benefits
What We Offer
At the heart of our success is our team and the culture we've built together:
A hybrid work style that values flexibility. We have a strong in-person culture and kindly request that you be present in the office on Mondays and Wednesdays. The rest of the week is up to you—work remotely or come in, whatever suits your rhythmA warm, welcoming team. We genuinely enjoy working together. Expect team lunches, friendly faces, and a kitchen full of snacks. We also plan low-key team activities to maintain strong connectionsSupport when you need it. Our Employee Assistance Program offers free, confidential support for mental health, well-being, and life's challengesA commitment to continuous learning and growth. We value individuals who are enthusiastic about learning and improving their skills, and we offer ongoing professional development opportunities to support our high-performing team
We welcome all applicants regardless of race, color, religion, age, pregnancy, gender identity or expression, disability, or sexual orientation. We cannot assist with a visa or sponsorship—you must already have the right to work in Australia.
IT Helpdesk Officer Analyst
Posted today
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Job Description
A leading company in milling, manufacturing, and distributing flour based food products. Our range includes bakery items, flour mixes, and food ingredients for retail, foodservice, and commercial customers. With strong expertise in flour milling and food ingredients we are known for reliable service, high quality products, and technical know how. We prioritize safety, employee engagement, and customer satisfaction. Our goal is to build a strong future by supporting teamwork, diversity, and innovation.
Key accountabilities include:
End Point Services:
Support and maintain desktop and mobile user platforms including Standard Operating Environment (SOE), procurement, lifecycle and maintenance of end point devices.
Support and maintain operation of printing devices, monitoring performance to identify potential issues.
Support and maintain mobile fixed voice end points according to requirement.
Maintain telephony systems as required.
IT Helpdesk Solutions:
Support and maintain User Access Management systems including on-boarding and off-boarding process, Active Directory, ADFS and VPN solutions.
Investigate, analyse and resolve hardware, software and telecommunications problems including performing repairs, maintenance, technical assistance and support on all computing equipment, peripherals, software and telecommunications systems.
Assist with system upgrades, install, integrate, customise, configure and test new systems and hardware, ensuring changes align with operational standards.
Assist in the development, administration and maintenance of a SOE for all workstations and servers for users. Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure / add new services and applications to improve performance and reduce downtime.
Actively promote and maintain a safe working environment (take ownership), in line with organisational safety and risk management procedures.
IT Training:
Assist in planning and delivering IT training, including preparation of materials.
The successful applicant will possess:
Bachelor degree in information systems / technology (Minimum).
1-3 years of experience in an IT support or engineering role.
Good understanding of mobile device technology.
Hands on experience in hardware, software and network troubleshooting.
Ability to handle ambiguity, pressure and change effectively.
Ability to learn new technical skills in a constantly changing environment.
Excellent IT skills and understanding of Windows Networking and Active Directory.
Strong technical understanding of Windows Servers/ Virtualisation, networking, Microsoft Office and Windows operating system, and network printers.
Ability to draw out the customers’ requirements and building rapport.
What is in it for you:
Our culture is warm, friendly, and inclusive, and we encourage each other to bring our authentic selves to work.
Work/Life balance.
Access to EAP.
Access to onsite swimming pool/tennis court.
Free morning coffee.
Living our Values: Act as One, Better Every day, Own It, Think Differently, and Enjoy the Ride.
If you are motivated and results driven professional with the required skills and experience, then this is an exciting opportunity for you be part of Allied Pinnacle.
To apply, please follow the prompts.
We appreciate every application and will reach out to shortlisted candidates.
IT Helpdesk Officer/Analyst
Posted today
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Job Description
An opportunity currently exists for an IT Helpdesk Officer/Analyst, based at our Head Office in Macquarie Park on a full-time permanent basis. This role is responsible for delivering ICT solutions support to all Allied Pinnacle departments, including the maintenance, management, and continuous improvement of ICT systems and networks. This role is responsible for diagnosing and resolving ICT systems and network issues, developing support procedures and strategies, and contributing to the improvement of system infrastructure and performance.
Key accountabilities include:
End Point Services:
Support and maintain desktop and mobile user platforms including Standard Operating Environment (SOE), procurement, lifecycle and maintenance of end point devices.Support and maintain operation of printing devices, monitoring performance to identify potential issues.Support and maintain mobile fixed voice end points according to requirement.Maintain telephony systems as required.
IT Helpdesk Solutions:
Support and maintain User Access Management systems including on-boarding and off-boarding process, Active Directory, ADFS and VPN solutions.Investigate, analyse and resolve hardware, software and telecommunications problems including performing repairs, maintenance, technical assistance and support on all computing equipment, peripherals, software and telecommunications systems.Assist with system upgrades, install, integrate, customise, configure and test new systems and hardware, ensuring changes align with operational standards.Assist in the development, administration and maintenance of a SOE for all workstations and servers for users. Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure / add new services and applications to improve performance and reduce downtime.Actively promote and maintain a safe working environment (take ownership), in line with organisational safety and risk management procedures.
IT Training:
Assist in planning and delivering IT training, including preparation of materials.
The successful applicant will possess:
Bachelor degree in information systems / technology (Minimum).1-3 years of experience in an IT support or engineering role.Good understanding of mobile device technology.Hands on experience in hardware, software and network troubleshooting.Ability to handle ambiguity, pressure and change effectively.Ability to learn new technical skills in a constantly changing environment.Excellent IT skills and understanding of Windows Networking and Active Directory.Strong technical understanding of Windows Servers/ Virtualisation, networking, Microsoft Office and Windows operating system, and network printers.Ability to draw out the customers’ requirements and building rapport.
What is in it for you:
Our culture is warm, friendly, and inclusive, and we encourage each other to bring our authentic selves to work.Work/Life balance.Access to EAP.Access to onsite swimming pool/tennis court.Free morning coffee.Salary range $80,000 - $90,000.
Living our Values: Act as One, Better Every day, Own It, Think Differently, and Enjoy the Ride.
If you are motivated and results driven professional with the required skills and experience, then this is an exciting opportunity for you be part of Allied Pinnacle.
To apply, please follow the prompts.
We appreciate every application and will reach out to shortlisted candidates.
Care Support Helpdesk Worker
Posted today
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Job Description
safe, respected and valued life.
Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are
disadvantaged and vulnerable.
We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.
We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse
backgrounds and abilities. .
If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
print), please don’t hesitate to get in touch with the contact person listed
on the ad.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and
Housing Victoria | Jobs (
THE ROLE
The Care Support Help Desk (CSHD) Worker reports to the CSHD Coordinator. The position works closely with Child Protection, Care Services, Kinship Engagement Teams, Out of Home Care Service providers and Peak organisations to support best outcomes for children in statutory care.The CSHD provides critical support activities for children in all care types with a focus of children entering care. The CSHD improve the consistency and timeliness of information, supports and document sharing, particularly critical identity documents for children in care such as birth certificates and Medicare cards.
A dedicated phone line operates in each division as a contact point to assist carers to navigate care processes and assist in identifying placement vulnerabilities and escalate issues/concerns on behalf of carers to the most appropriate program/services. The Care Support Help Desk Team provide support to unallocated kinship carers, through active outreach and providing vital documentation relating to the children in their care.
ACCOUNTABILITIES INCLUDE
- Completing administrative functions for children who have entered out of home care.
- Assist with day-to-day functions of the CSHD.
- Being part of the roster for the phone line and monitoring the team inbox.
Please open the position description to read more.
This role requires a Working with Children Check.
For more information on what this means, and all other requirements, please see the Position Description.
HOW TO APPLY
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (
Please apply to submit your interest in this position.
Helpdesk Support Australian Fintech Company
Posted today
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Job Description
ABOUT THE COMPANY
Quest Payment Systems Pty Ltd, based in Hawthorn, is an award-winning Australian Fintech company that produces a range of innovative “end-to-end” payment solutions, including payment terminal hardware, software, and transaction services, for major Australian retailers and financial institutions.
Find out more at:
ABOUT THE ROLE
We are looking for Level 1 team members to join our Helpdesk Support team and work from our office in Hawthorn where you will provide technical support to our national client base.
You will be responsible for:
- Providing Level 1 technical support to clients via telephone and email
- Supporting and coordinating site installations
- Logging all call activities in the department's database system
- Escalating any issues for further troubleshooting until the problem is resolved
SKILLS AND EXPERIENCE
The ideal candidate will possess:
- Experience in a similar IT role
- Knowledge of payments, Fintech and technology industries
- Strong communication skills, both verbal and written
- Excellent problem-solving and time-management skills
- The ability to think on your feet and outside the box
- Strong technical background with an ability to understand complex technical systems and problems
- Reliable and resourceful
- Client-focused, quality-focused and process-orientated
- Self-motivated and a team player with an attitude of getting things done
BENEFITS
- Fantastic opportunity to start or take the next step in your IT career
- Work for an award-winning Fintech company
- Excellent salary package for the right candidate
- Innovative and collaborative team environment
Hours of work?
This position is located in our Hawthorn headquarters and requires on-site presence. Our operational hours run from 6 am to 10 pm every day, including public holidays. The role operates on a rotating schedule, planned three months in advance. Shifts generally fall within these time frames: 6 am to 3 pm, 8:30 am to 5:30 pm, 11 am to 8 pm, and 1 pm to 10 pm.
HOW TO APPLY
Come and join us!
Click APPLY and launch your career with Quest!
Just so you know, applications will only be considered from candidates who are currently Australian citizens or permanent residents.
Just so you know – only successful applicants will be contacted.
Just so you know - this role is an in-office role working from our headquarters in Hawthorn.
Just so you know - we are open 365 days a year from 6 am - 10 pm and this role works a rotating roster (provided three months in advance)
No Agencies.
Customer Technical Support Specialist
Posted today
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Job Description
AutoPlay is a software technology business and part of the growing Vela APX Group. We help automotive dealerships convert their hard-won Leads to buyers through better Lead management technology and customer handling processes. Currently we have an opportunity for a highly technical Customer Support superstar to join our team.
AutoPlay works with dealerships and dealer groups in the automotive space. Our core services include Listing data import, Lead management through our software; Sales Pipeline tool, email sales tools, analytics and automation with plans for much more in the future!
In this role you will deliver professional product support to our dealership and enterprise customers. You will work mostly via the telephone, online and video conference to provide technical support and ensure AutoPlay is working seamlessly for our customers businesses. Previous support or helpdesk experience is an advantage, but what you really need is the ability to troubleshoot, problem solve and above all, logically collect information to help diagnose and assist our development team. An analytical mindset to find solutions for customers and the communication skills to be able to clearly convey information to the wider team is critical to the role. The ability and discipline to remember and follow established processes will also be essential to your success in this role.
If you love working with people and solving technology challenges, in a fun, friendly and fast paced environment, we want to hear from you. You will bring your great customer focus and reliable team ethic to this role - we love self-starters who are motivated and bring their best to every situation. You will demonstrate that you are technically savvy and confident to prove it. You will need to be a fast learner and pick up new skills and knowledge within a fast-paced environment. If you are looking for an opportunity to be involved with variety and challenges in your day-to-day work, we want to hear from you.
Your responsibilities will include:
• Daily phone and web-based dealership support for our software products at highly technical level including ad hoc product guidance and training
• Troubleshooting reported issues with browser-based web applications on Desktop, Tablet and Smartphone
• Supporting our Customer Experience Team and other staff members with internal support where required to help them manage their customers
• Using our CRM and support ticketing system to update and accurately keep track of all customer support activities.
• Interaction with Development for escalation and QA issues
• Professional and high-quality interaction with clients - you have to genuinely love helping solve problems
• Onboarding new clients with AutoPlay services including Data Aggregation, Lead Management, Automation & more
To be successful you will:
• Demonstrate the capability to analyse issues and provide solutions.
• Prioritise and manage your workload effectively.
• Document and log activities and outcomes.
• Demonstrate the ability to self-organise and improve.
• Make reasonable but tough technical decisions.
• Ability to identify root cause of issues so that similar incident will not reoccur again.
• Be punctual (both start and end work time).
• Validate tasks after they are actioned on.
• Customer service experience in a technology setting will be an advantage.
• A professional manner and great work ethic.
• A passion for teamwork.
• Not afraid to pick up the phone or use online video meeting.
• Relevant tertiary or diploma level qualifications an advantage but not essential - we just want to know you can learn!
• Ability and eagerness to learn new complex IT tools and web-based systems.
• Fantastic organisational skills: you must be able to manage multiple tasks simultaneously Ability to approach problems logically, troubleshoot and collect information to help your problem solve.
• Strong written and verbal English and communication skills.
• Willing and able to demonstrate most of the requirements stated.
Customer Support Specialist
Posted 24 days ago
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Job Description
At Cargill, we're challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a 'zero harm' safety culture.
With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It's an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at Purpose and Impact**
As a Customer Support Specialist, you will play a key role in driving commercial success by proactively engaging with grower and broker customers to identify commercial opportunities, generate leads, and support our grain purchasing activities. You will initiate outbound calls, build lasting customer relationships, and collaborate closely with our Territory Managers to grow market presence. In addition to your business development efforts, you will provide exceptional service by managing multi-channel inbound inquiries leveraging your strong communication and problem-solving skills to ensure high levels of customer satisfaction.
**Key Accountabilities**
+ Proactive Customer Engagement: Initiate outbound calls to grower customers to identify grain marketing opportunities, generate leads, support purchasing decisions and collect feedback.
+ Sales Support: Assist in executing grain purchases and facilitate smooth transactions between growers and acquirers.
+ Relationship Building: Develop and maintain strong, trust-based relationships with customers to encourage repeat business and long-term loyalty.
+ Inbound & Digital Support: Respond to inbound calls, emails, and portal inquiries with professionalism and efficiency, ensuring high levels of customer satisfaction.
+ Field Team Collaboration: Work closely with Territory Managers to coordinate customer outreach, share insights, and support regional sales strategies.
+ Customer Education: Guide users through our digital platform, helping them navigate listings, offers, and transactions.
+ Lead Generation: Identify and qualify new business opportunities through proactive outreach and customer conversations.
+ Issue Resolution: Troubleshoot and resolve customer issues promptly, escalating where necessary to ensure timely solutions.
+ Perform other duties as required
**Qualifications**
**Required**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum of two years of related work experience
+ Excellent Communication and presentation skills
+ Able to build and maintain strong relationships
+ Strong analytical, project management and problem-solving skills
+ Ability to work independently and as part of a team
+ Confident and articulate phone communications skills
**Preferred**
+ Broad knowledge of Australian grains industry and regional locations
+ Computer literate and Microsoft Office proficient
+ Knowledge of Sales Cloud CRM
+ Innovation mindset
**We Offer**
+ In return to your experience, we offer:
+ A competitive remuneration package including performance incentive plan
+ Autonomy and scope for career development
+ The opportunity to work with some of the most talented people in the industry and inspiring leaders
+ A supportive working culture and an inclusive team environment
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
**_Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality._**
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Customer Support Officer
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Together, Different Future
As one of the fastest growing municipalities in Victoria, Cardinia Shire Council is a dynamic, progressive, and inclusive local council. Our success lies in working together, doing things differently and preparing for the future.
We’re looking for people who dream big and want to be part of creating meaningful change in our community.
About The Opportunity
Are you someone who enjoys blending hands-on technical work with meaningful customer interactions? This is a unique opportunity to join our dynamic Operations Team, where you'll play a vital role in maintaining our road network while being a trusted point of contact for the community. If you’re passionate about making a real impact, both on the ground and through exceptional service, this role offers the perfect balance of fieldwork, problem-solving, and people engagement.
You you will make impact by
Responding to community requests with professionalism, empathy, and transparency Conducting on-site inspections and audits of unsealed roads and related infrastructure Understanding of the operation earth-moving equipment and providing expert guidance on its use Collaborating with internal teams and external stakeholders to resolve issues Supporting emergency response efforts to ensure public safety and asset protection
What You Will Bring
Strong customer service skills Certificate III in Civil Construction/Road Transport or equivalent experience HR Driver’s Licence and Construction Induction Card Experience or understanding of the operation of earth-moving equipment (e.g., Grader, Excavator, Backhoe) Ability to collect accurate field data including photos, measurements, and assessments Familiarity with road asset conditions and drainage systems A collaborative mindset and ability to work safely within OH&S guidelines
Ready to make a difference in your community while continuing to grow your technical and customer service skills? Apply now and be part of a team that values your expertise and your passion for helping others.
Why work with us
Opportunities to work on innovative and impactful initiatives that make a real difference to the community. Professional development opportunities, including training and education programs, and leadership development initiatives. A commitment to sustainability and environmental stewardship, with initiatives to reduce the Council's carbon footprint and promote sustainable practices in the community. A focus on work-life balance, with programs and initiatives designed to support employees' physical and mental well-being. Discover these benefits and how we support and value our employees throughout their career journey. Click here.
To apply
Please complete the online application form, including uploading your resume and a brief cover letter demonstrating your suitability to the role. Applications close, 10th October 2025 For further information regarding the role please contact Adam Reynard, Team Leader Civil Maintenance on or refer to the position description.
Cardinia Shire Council is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTIQ+ and people from culturally diverse backgrounds to explore career opportunities with Cardinia Shire Council. If you have any support or access requirements, we encourage you to advise us at the time of application by contacting us on .
All successful applicants will be required to undertake a National Police Check and pre-employment medicals. Certain positions may also require a Financial Background Check, Traffic Check or Working with Children Check.
You must have valid Australian Working Rights to be considered for this role.
Position Description
Customer Support Officer
Posted today
Job Viewed
Job Description
- Strong customer service skills
- Certificate III in Civil Construction/Road Transport or equivalent experience
- HR Driver’s Licence and Construction Induction Card
- Experience or understanding of the operation of earth-moving equipment (e.g., Grader, Excavator, Backhoe)
- Ability to collect accurate field data including photos, measurements, and assessments
- Familiarity with road asset conditions and drainage systems
- A collaborative mindset and ability to work safely within OH&S guidelines
Ready to make a difference in your community while continuing to grow your technical and customer service skills? Apply now and be part of a team that values your expertise and your passion for helping others.
Why work with us
- Opportunities to work on innovative and impactful initiatives that make a real difference to the community.
- Professional development opportunities, including training and education programs, and leadership development initiatives.
- A commitment to sustainability and environmental stewardship, with initiatives to reduce the Council's carbon footprint and promote sustainable practices in the community.
- A focus on work-life balance, with programs and initiatives designed to support employees' physical and mental well-being.
- Discover these benefits and how we support and value our employees throughout their career journey. Click here.
To apply
- Please complete the online application form, including uploading your resume and a brief cover letter demonstrating your suitability to the role.
- Applications close, 10th October 2025
- For further information regarding the role please contact Adam Reynard, Team Leader Civil Maintenance on or refer to the position description.
Customer Support and Data Entry
Posted 5 days ago
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Job Description
Main Job Description:
We are seeking a motivated and detail-oriented individual to join our team as a Customer Support and Data Entry Specialist . In this hybrid role, you will be responsible for managing customer inquiries, resolving issues, and ensuring data accuracy within internal systems. You will play a key role in supporting customer satisfaction while maintaining the integrity of data.
Responsibilities:
- Provide exceptional customer support via phone, email, and live chat.
- Resolve customer inquiries and complaints efficiently and professionally.
- Enter and update customer data in the system, ensuring accuracy and consistency.
- Assist in maintaining and organizing customer records.
- Identify and escalate issues that require further assistance or escalation.
- Perform data entry tasks, including entering customer orders, billing information, and other relevant details.
- Ensure all data entry tasks are completed in a timely and accurate manner.
- Collaborate with other departments to resolve complex customer issues.
Skills and Qualifications:
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Excel, Word, etc.) and data management tools.
- Previous experience in customer service or data entry is preferred.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and ability to handle challenging situations.
- Ability to adapt in a fast-paced environment.
Work Experience and Education:
- High school diploma or equivalent; a degree in business or a related field is a plus.
- At least 1-2 years of experience in customer service or data entry roles.
- Experience with CRM software and data management tools is preferred.
Provide exceptional customer support via phone, email, and live chat. - Kindly note: My name is Freya Campbell, and I am the designated contact for this recruitment process.