51 Customer Service & Helpdesk jobs in Australia

We are seeking a Customer Service Representative to join our dynamic team in the Real Estate industry. The ideal candidate will be responsible for providing exceptional customer service to clients and assisting them with inquiries and concerns related to their real estate transactions.

• Handle incoming calls and emails from clients regarding their real estate needs
• Provide information and guidance on available properties, pricing, and market trends
• Assist clients with scheduling property viewings and showings
• Coordinate with real estate agents and brokers to ensure smooth transactions
• Resolve customer complaints and issues in a timely and professional manner

• Previous customer service experience in the real estate industry preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in Microsoft Office and CRM software
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

If you are passionate about providing top-notch customer service and have a keen interest in the real estate industry, we encourage you to apply for this exciting opportunity!

Are you an excellent communicator with a passion for providing top-notch customer service? We are seeking a Remote Live Chat Specialist to join our dynamic team and help enhance our customers' online experience. In this role, you will be responsible for engaging with customers through live chat, answering queries, and resolving issues in real-time. Your ability to provide immediate assistance while maintaining professionalism and empathy will be crucial to our success. As a Remote Live Chat Specialist, you will work in a fast-paced environment, utilizing your problem-solving skills to ensure customer satisfaction while adhering to company policies and procedures. You will have the opportunity to work from the comfort of your own home while contributing to a supportive and collaborative team culture. We value adaptability and quick thinking, as this role requires responding to various customer inquiries that may span multiple topics. If you have strong writing skills, an ability to multitask, and a focus on delivering exceptional service, we invite you to apply for this exciting remote position. Join us and be part of a forward-thinking company that prioritizes both employee well-being and customer happiness!

• Engage with customers via live chat to provide immediate support and assistance.
• Respond to customer inquiries, concerns, and complaints in a professional and timely manner.
• Identify customer needs and offer appropriate solutions or alternatives to enhance their experience.
• Document and track customer interactions in our CRM system for follow-up and future reference.
• Collaborate with team members and departments to resolve complex issues effectively.
• Maintain up-to-date knowledge of products, services, and company policies to assist customers accurately.
• Monitor chat channels for quality assurance and suggest improvements based on customer feedback.

• Proven experience in customer service or support roles, preferably in a live chat environment.
• Excellent written communication skills with the ability to convey information clearly and concisely.
• Strong problem-solving abilities and ability to think quickly on your feet.
• Familiarity with CRM systems and live chat software is a plus.
• Ability to multitask and manage several customer interactions simultaneously.
• Strong attention to detail and a commitment to providing high-quality service.
• Reliable internet connection and a suitable remote work environment.

Your role as an Account Manager

Our Account Management team is integral in creating stellar customer experiences for our valued clients. As an Account Manager in the Customer Success team, you’ll be responsible for collaborating with others to collectively service clients, originating from diverse industries, experiences and backgrounds. 

As a member of one of Streem’s critical customer-facing teams, you will grow to become your clients’ go-to expert for all things media monitoring and insights. It will be your role to deliver top-tier customer service, maximise our users’ effective use of the Streem platform, and curate a client experience that is nothing short of exceptional.

Your day-to-day responsibilities

Now that we’ve covered your role at Streem, let’s dive into what you will do on a day-to-day basis as an Account Manager in our Customer Success team. 

• Set newly onboarded clients up for success by establishing, customising and managing their Streem account, including the creation of keyword and Boolean searches; 

• Build, maintain and grow strong client relationships by advocating for their experience, with internal and external stakeholders; 

• Educate users of Streem’s platform through virtual and face-to-face sessions;

• Collect customer feedback and collaborate internally to implement improvements;

• Collaboratively ideate sustainable solutions and opportunities to client challenges;

• Keep your finger on the pulse of the Australian media, and identify key events that may present opportunities to fortify client relationships; 

• Produce a range of reports, transcripts, summaries, and more, for client use. 

You can rest assured knowing that you will be provided with on-the-job training to build the skills necessary to complete these tasks with excellence.

Your skills and experience

If you have previous experience with customer service in a corporate environment and you are passionate about creating unforgettably positive client experiences, this is the role for you. 

• 1-2 years’ experience in a Customer Success, Corporate Customer Support or Account Management position;

• Unshakable customer-facing skills, with an ability to take initiative, adapt to changing situations and resolve challenges in a composed manner;

• Ability to proactively manage conflicting priorities and deadlines in a fast-paced environment, whilst maintaining a sharp attention to detail;

• Excellent verbal and written communication with an ability to express technical information to diverse non-technical audiences; 

• Strong ability and desire to collaborate with teammates, learn new skills and contribute to a supportive team culture;

• An interest in and understanding of the Australian Media Landscape.

A few other skills and qualifications that are advantageous, but not required, include:

• A completed Bachelors’ or Master’s degree in Communications, Media, Public Relations, Journalism, or another relevant field;

• Previous experience working within the media or news industries;

• Prior experience working with media monitoring, intelligence or social listening tools;

• Confidence working with Excel, Project Management Tools, CRM tools or Boolean.

Our purpose

At Streem, we help Australia’s most influential organisations stay ahead of the curve by providing real-time media monitoring and intelligence. From breaking news to trending social posts, we deliver instant access to media across Print, Online, TV, Radio, Podcasts, and Social Media, so our clients never miss a moment that matters.

We’re a SaaS company built by passionate people with decades of combined expertise in the media industry, and that sets us apart. Our five core values create an environment where innovation flourishes - we welcome responsibility, push the bar higher, remain easy to deal with, stay tuned in, and we bring the energy every day. 

If you thrive in a collaborative, dynamic (translation: fast-paced) environment where innovation is encouraged and impact is real, you’ll feel right at home at Streem.

Our culture

We believe in empowering our team and creating an environment where you can do your best work and grow. Happy teams create inspired products, so we always strive to curate a culture and benefits suite that supports, uplifts and develops our staff. 

• Daily gourmet lunches and snacks, prepared by our in-house chef; 

• Hybrid working and access to our dog-friendly Surry Hills HQ, minutes away from Central; 

• Invest in your lifelong learning with an annual $3,000 upskilling allowance; 

• Access corporate discounts and memberships, e.g. One Playground, Anytime Fitness; 

• $2,000 Talent Referral Scheme and Novated Vehicle Leasing; 

• Paid Birthday Leave, Wellbeing Days, Volunteering Days and Blood Donation Leave.

Ready to help to make media meaningful? Apply now and take the next step in your career with one of Australia’s fastest-growing media intelligence platforms!

About the Role

The ANZ Customer Experience Team is dedicated to delivering seamless and impactful customer experiences through considered policy development and enhancement, product launches, automation, and strategic initiatives.

We are seeking a data-driven professional with a passion for analytics and customer insights. In this role, you will analyse customer data, surface meaningful insights, and design experiments to enhance the end-to-end customer journey. You will also be responsible for presenting your findings and strategic recommendations to senior stakeholders, supporting data-informed decision-making across the business.

Your Impact in Role

1. Drive and manage CX programs – Oversee the planning, coordination, and execution of customer experience initiatives, ensuring programs are delivered on time, aligned to objectives, and effectively communicated across teams.

2. Identify opportunities for improvement – Collaborate with stakeholders to uncover and diagnose the root causes of challenges affecting customer experience.

3. Test and implement solutions – Work cross-functionally to design, test, and implement scalable initiatives that enhance the customer experience.

4. Leverage data for insight – Confidently query and interpret data at the appropriate level of detail, partnering with analytics experts across the organisation to drive evidence-based improvements.

5. Engage stakeholders effectively – Act as a strong cross-functional partner by clearly articulating recommendations, trade-offs, and implications of customer experience initiatives.

6. Own BAU work streams – Own and maintain regular reporting processes (e.g. dashboards, performance tracking), ensuring stakeholders have timely and reliable access to customer experience metrics and trends.

The Experience You'll Bring

1. Consulting or in-house strategy / data & analytics experience

2. A true passion for data as advanced analytics skills or SQL are required

3. Strong communication and stakeholder management skills

4. Comfort with ambiguity and vague problem solving

5. Curiosity, a growth mindset and willingness to learn in a fast-paced environment

Preferred Qualifications

1. Proven ability to synthesise complex data into clear, actionable insights that influence business decisions

2. Proven ability to connect customer data with broader business goals, driving measurable outcomes

3. Experience with hypothesis testing is a plus

4. Familiarity with dashboard or data visualisation tools to communicate insights effectively