203 Client Support jobs in Australia

About the Role

To ensure person centred, timely, quality and cost-effective services are coordinated and provided to meet CTP Care clients’ needs and scheme objectives.

In this role you will be a point of contact for clients who are in the responsive segment. You will be required to manage complex and sensitive conversations, make decisions regarding clients’ entitlements to the scheme and priorities for service need, and understand how the long-term effects of injury impact on daily living and identify when the individual would benefit from intervention.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• icare day – access to an extra day’s leave
• 17.5% annual leave loading
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as Operational Support Officer you will be involved across:

• Effectively manage a portfolio of people with treatment and care claims using a person-centred approach within the CTP Scheme.
• Review and interpret medical / claim information from insurers, health professionals and other key stakeholders to identify needs and achieve optimal client outcomes.
• Identify complex cases / issues and escalate to Injury Management Specialist and/ or Team Leader.
• Liaise and collaborate with clients and external service providers, to gather and verify relevant information to support the client within legislative framework.
• Apply critical reasoning and thinking within a decision-making framework regarding approving recommendations for reasonable and necessary treatment and care within agreed financial delegations.
• Plan and develop treatment and care services to enhance each client’s capacity to achieve their goals, as identified in their Recovery Plan.
• Communicating (written/ verbal) regulatory requirements/ expectations and treatment and care decisions to stakeholders whilst providing optimal customer experience.
• Managing payments, including reviewing and processing treatment invoices within financial delegation.
• Maintain accurate records in the case management system, in a fast-paced environment, for the team/ business unit in accordance with record management policies.
• Experience in making and communicating complex decisions in a timely manner and applying reasonable and necessary decision-making criteria in line with the Motor Accident Guidelines.
• Adhere to the KPI’s that monitor and measure key areas of the role and the scheme.
• Assist with onboarding processes and be adaptable to role structure changes with changing business and client needs.
• Work collaboratively and communicate effectively with all members of the team/ business unit to support efficient operation of the team and service delivery.
• Apply empathy and an understanding of complex customer circumstances to resolve customer complaints in line with conduct principles, as the need arises.

Skills & Expertise

• Minimum 1 year personal injury claims experience or over 2 years claims management experience in an alternative setting
• A good understanding of the needs and perspectives of people with chronic injury within a legislated environment.
• Critical reasoning skills to ensure a high degree of integrity in the decision-making processes.
• Good communication skills – ability to build rapport and communicate complex information and create and nurture effective working relationships with all stakeholders including chairing case conferences.
• Ability to set clear expectations and engage in difficult conversations with clients and stakeholders in a clear and empathetic manner.
• Experience managing a caseload utilising a case management system/software
• Capability to work in a dynamic environment.

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted

• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.

(MM1)@Zimmermann, Samantha have added this to address feedback.

Peninsula Plus

An opportunity exists to join the Peninsula Plus Team. We have an incredible culture and support each individual at Pen Plus to feel inspired, excited and connected to our work.

We are located on the Mornington Peninsula and have three amazing clinics: Mornington, Frankston and Dromana.

Our Team comprises Speech Pathologists, Occupational Therapists, Psychologists, Psychotherapists, Allied Health Assistants, Specialists and a customer service team of 10. This cooperative and multidisciplinary environment provides varied professional experiences. You will work in a highly supportive environment with a fabulous team of professionals.

Our Customer Service team are responsible for dynamic communication and organisation of support systems that enable our therapists to give their best to their clients and ensure they have a seamless experience.

Our front-of-house team is our clients' first point of contact and represents the face of Pen Plus. We are looking for a warm, friendly and personable professional who is highly organised, efficient and a multi-tasking superstar with the ability to prioritise tasks to meet competing deadlines - and who is still happy to stop to give the children stickers and stamps and share a quick chat with parents.

The ideal candidate will have:

• Strong interpersonal skills and emotional intelligence.
• Exceptional communication skills demonstrated by professional, confident and effective communication with clients, referrers and team members.
• Able to work productively within a team environment and ability to communicate with a diverse range of people whilst remaining professional and polite
• Evidence of an advanced ability to prioritise, manage deadlines, work well under pressure, organize effective processes and be accountable for process outcomes
• Knowledge and experience of Medicare claiming and an understanding of the hardware and software that supports these systems
• Strong IT/computer skills with proven proficiency using practice management software. We are predominantly a paper-free practice, so the successful applicant must be able to work efficiently with information technology.
• Experience in medical reception/equivalent environment.

If you seek a long-term position where you can feel valued and make a difference in people’s lives, we look forward to hearing from you.

Required

• Current Working with Children Check
• National Police Check
• NDIS Worker Screening Check

Only short-listed applicants will be contacted.

All applicants must include a cover letter specifying their work availability (days and hours).

Full-time hours are preferred, but Part-time will be considered.

See our Website for more information.

Job Description – Customer Service Associate

We are looking for a friendly, reliable, and customer-focused individual to join our team as a Customer Service Associate . In this role, you will be the first point of contact for customers, helping to answer their questions, resolve issues, and ensure a positive experience.

This is a great opportunity for someone who enjoys helping others, is a strong communicator, and wants to grow their career in a supportive team environment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat
• Provide accurate information about products or services
• Handle customer complaints with patience and professionalism
• Process orders, forms, and requests efficiently
• Follow up to ensure customer satisfaction
• Work closely with other departments to resolve customer concerns

What We Are Looking For:

• Strong communication and listening skills
• A positive attitude and willingness to help others
• Basic computer skills and ability to learn new systems quickly
• Ability to multitask and stay calm under pressure
• Previous experience in customer service is a bonus but not required

Why Join Us:

• Supportive and friendly team
• Training provided for the right candidate
• Opportunity for career growth
• Flexible working options (remote or office-based depending on location)

If you enjoy solving problems, talking to people, and want to be part of a growing company, we encourage you to apply today.

Customer Service Assistant – Role Description

A Customer Service Assistant plays a vital role in supporting the daily operations of a business by providing excellent service to customers and ensuring their needs are met efficiently and professionally. This role involves interacting with customers through various channels, including in-person, phone, and email, while handling inquiries, complaints, and requests with a positive and solution-focused attitude.

As a Customer Service Assistant, you will help plan and organize customer interactions, take the lead in resolving common issues, and manage tasks effectively to ensure a smooth customer experience. The role requires strong communication skills, a proactive mindset, and the ability to stay calm under pressure. You will be responsible for maintaining accurate records, following up on customer concerns, and working closely with team members and supervisors to improve service quality.

Although no prior experience is necessary, full training will be provided to help you develop the skills and confidence needed for success. This position is ideal for individuals who are eager to learn and grow within a team environment and who enjoy helping others.

Requirements

• No previous experience necessary; full training will be provided
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a customer-oriented mindset
• Ability to multitask and perform well under pressure
• Flexible availability, including evenings and weekends
• Willingness to learn and grow in a team environment

This is a great opportunity for someone looking to build a career in customer service and gain valuable experience in a supportive and fast-paced setting. Your contributions will make a real impact on customer satisfaction and the overall success of the team.

Customer Service / Charity & Voluntary

Join Our Team as a Customer Service Assistant!

Are you passionate about helping people and delivering exceptional service? We’re looking for a dedicated Customer Service Assistant to join our friendly and supportive team in Australia.

In this role, you’ll be the first point of contact for clients and donors, ensuring every interaction is positive, professional, and meaningful. You’ll assist with inquiries, provide accurate information, and help maintain smooth daily operations within our organization.

Key Responsibilities:

• Respond promptly to customer and donor inquiries via phone, email, or chat.
• Provide accurate information about our services and initiatives.
• Handle client feedback with professionalism and empathy.
• Support administrative and coordination tasks as required.
• Work collaboratively with team members to ensure excellent service delivery.

Requirements:

• Strong communication and interpersonal skills.
• Excellent attention to detail and problem-solving abilities.
• Ability to multitask and priorities effectively in a fast-paced environment.
• Basic computer literacy (Microsoft Office, CRM systems).
• Previous experience in customer service, sales, or administration is an advantage.

What We Offer:
Supportive and inclusive team environment.
Flexible work options (remote or hybrid available).
Opportunities for growth and professional development.
Meaningful work that contributes to a positive social impact.

If you’re enthusiastic, motivated, and eager to make a difference — we’d love to hear from you!

Job Title: Customer Service & Helpdesk Representative

Job Overview:
We are looking for a motivated and enthusiastic individual to join our dynamic team as a Customer Service & Helpdesk Representative. In this role, you will be the first point of contact for our customers, helping to provide top-notch service, resolve inquiries efficiently, and ensure a seamless customer experience. If you are a problem-solver who enjoys helping people, we would love to hear from you.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, or chat in a professional and timely manner
• Provide accurate information regarding products, services, orders, and policies
• Troubleshoot customer issues and provide practical solutions
• Escalate complex issues to the relevant department when necessary
• Maintain detailed and accurate records of customer interactions
• Follow up on customer interactions to ensure satisfaction
• Meet or exceed individual and team performance targets
• Continuously improve service quality by identifying customer needs and suggesting improvements
• Stay updated on product knowledge and system changes through regular training

Key Skills and Qualities:

• Strong communication skills, both verbal and written
• Excellent problem-solving and critical thinking abilities
• Patience and empathy when dealing with customer concerns
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and accuracy
• Positive attitude and a team-player mindset
• Willingness to learn and adapt to new technologies

Preferred Experience and Education:

• Previous experience in customer service, helpdesk support, or a related field is preferred
• Basic computer literacy and familiarity with CRM or helpdesk software
• High school diploma or equivalent (a degree is a plus)
• Multilingual skills are an advantage but not required

Why Join Us?

• Be part of a supportive, friendly, and inclusive work environment
• Ongoing training and development opportunities
• Clear path for growth and career advancement
• Competitive salary and performance-based incentives
• Make a real difference in the customer journey

If you are passionate about delivering exceptional service and want to grow within a company that values your contributions, apply now and take the first step towards an exciting new career!

We are seeking a dedicated and customer-focused Customer Service Representative to join our team in a hybrid role. This position is ideal for individuals with strong communication skills and a passion for helping others. You will be the first point of contact for our customers, providing support and ensuring a high-quality customer experience.

Key Responsibilities:

• Handle inbound and outbound customer enquiries via phone, email, and live chat
• Provide accurate information about products, services, and company policies
• Resolve customer issues in a timely and professional manner
• Process orders, returns, and data updates
• Maintain detailed records of customer interactions using internal systems
• Collaborate with other departments to ensure smooth resolution of queries
• Meet performance targets and contribute to a positive team environment

Skills and Experience:

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Basic computer literacy and ability to navigate CRM software
• Ability to multitask and manage time effectively in a fast-paced environment
• Previous customer service or administrative experience is an advantage
• Ability to remain calm under pressure and handle difficult conversations professionally

Education Requirements:

• Year 12 Certificate or equivalent required
• Additional training or certifications in customer service or administration are a plus

Work Environment:

• Hybrid work model with a mix of in-office and remote work
• Supportive team culture with ongoing training and development opportunities
• Flexible work arrangements may be available