70 Client Support jobs in Australia

**THE FUTURE IS WHAT WE MAKE IT.**
**Maintenance Co-Ordinator (Help Desk Operator) AM roster**
**Frankston - Victoria**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You** .
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and thrive in an environment that rewards and celebrates achievements.
**Join Us and Make an Impact.**
We have a fantastic opportunity for a **Maintenance Co-Ordinator** within our BA team based on site at Frankston Hospital and be a part of the redevelopment project in Victoria and is responsible for ensuring that the Hard FM Services are delivered in a way that complies with contractual requirements, legislative / statutory requirements and industry best practice.
This role requires effective communication with relevant Honeywell staff and sub-contractors, as well as the Hospital operator and their stakeholders to ensure tasks recorded and allocated efficiently, and maintenance (either reactive or planned) occurs in accordance with given requirements.
**This position operates on an AM roster (6:30 AM - 2:30 PM); please apply only if you are available to work these hours** .
**Key Responsibilities:**
- In conjunction with the Building Services Manager and their team, the Building Services Coordinator (Facility Concierge) delivers a comprehensive reactive maintenance service to minimise outages, unreliability and impacts to the Facility.
- Accurately and efficiently records issues and events within the Computerised Maintenance Management System (CMMS) ensuring that contractually required data and processes are captured and followed at all times
- Manage the CMMS and helpdesk operations on a day to day basis ensuring that the services are delivered in a timely, compliant manner, and to the highest standard.
- Develop and maintain strong working relationships with key contract stakeholders, subcontractors and end users. Ensure communication is two way and all requests are responded to promptly and within required time frames
**Key Experience & Capabilities:**
- Trade or Tertiary qualifications in Engineering
- Experience within dynamic, high pressure environment
- Minimum 5 to 10 years experience in a highly complex building services environment
- Financial Acumen
- Ability to understand, interpret and comply with contracts and contractual requirements
- Hazard and risk assessments
- Australian standards - building / commercial maintenance
- Australian and state based HSE legislation and compliance
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: youtube.com/watch?v=CG-rmG0eKLk
Discover More
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
We are proud to be recognised as a great place to work for women by WORK180. Visit our WORK180 page to learn more about our commitment to creating a supportive and inclusive workplace for all. work180.com/en-au/for-women/employer/honeywell
Honeywell is a proud advocate of the LGBTQ+ community, and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee network, we encourage members of the LGBTQ+ community to apply to join our team of future shapers.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement.
If a disability prevents you from applying for a job through our website, email No other requests will be acknowledged.
**Copyright © 2025 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

**THE FUTURE IS WHAT WE MAKE IT.**
**Maintenance Co-Ordinator (Help Desk Operator) PM roster**
**Frankston - Victoria**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You** .
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and thrive in an environment that rewards and celebrates achievements.
**Join Us and Make an Impact.**
We have a fantastic opportunity for a **Maintenance Co-Ordinator** within our BA team based on site at Frankston Hospital and be a part of the redevelopment project in Victoria and is responsible for ensuring that the Hard FM Services are delivered in a way that complies with contractual requirements, legislative / statutory requirements and industry best practice.
This role requires effective communication with relevant Honeywell staff and sub-contractors, as well as the Hospital operator and their stakeholders to ensure tasks recorded and allocated efficiently, and maintenance (either reactive or planned) occurs in accordance with given requirements.
**This position operates on an PM roster (12PM - 8PM); please apply only if you are available to work these hours** .
**Key Responsibilities**
- In conjunction with the Building Services Manager and their team, the Building Services Coordinator (Facility Concierge) delivers a comprehensive reactive maintenance service to minimise outages, unreliability and impacts to the Facility.
- Accurately and efficiently records issues and events within the Computerised Maintenance Management System (CMMS) ensuring that contractually required data and processes are captured and followed at all times
- Manage the CMMS and helpdesk operations on a day-to-day basis ensuring that the services are delivered in a timely, compliant manner, and to the highest standard.
- Develop and maintain strong working relationships with key contract stakeholders, subcontractors and end users. Ensure communication is two way and all requests are responded to promptly and within required time frames
**Key Experience & Capabilities:**
- Trade or Tertiary qualifications in Engineering
- Experience within dynamic, high pressure environment
- Minimum 5 to 10 years experience in a highly complex building services environment
- Financial Acumen
- Ability to understand, interpret and comply with contracts and contractual requirements
- Hazard and risk assessments
- Australian standards - building / commercial maintenance
- Australian and state based HSE legislation and compliance
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: youtube.com/watch?v=CG-rmG0eKLk
Discover More
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
We are proud to be recognised as a great place to work for women by WORK180. Visit our WORK180 page to learn more about our commitment to creating a supportive and inclusive workplace for all. work180.com/en-au/for-women/employer/honeywell
Honeywell is a proud advocate of the LGBTQ+ community, and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee network, we encourage members of the LGBTQ+ community to apply to join our team of future shapers.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement.
If a disability prevents you from applying for a job through our website, email No other requests will be acknowledged.
**Copyright © 2025 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

**Job Description Summary**
Due to an internal promotion we are looking to add an experienced leader to lead our corporate accounts team across ANZ, based in Sydney.
**Job Description**
We are **the makers of possible**
BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Job Description Summary**
The Associate Director, Corporate Account Management acts as the representation of BD with customers and the industry in Australia and as a Senior Manager for the local team. The primary responsibility is to contribute to Business Growth, through effective direct management of two other CAM and the coaching of the NSW and WA State managers (dotted lined reporting to this role), identify synergies cross Businesses and leverage relationship with key customers' stakeholders to progress Business opportunities.
**Key Responsibilities:**
+ Deliver revenue and gross profit targets across assigned strategic accounts (e.g., Healthscope, HSV, Royal Melbourne, Royal Women's, Northern, Eastern, Epworth, SAN, COBL).
+ Coach and support CAMs and State Managers in progressing business opportunities, identifying BD cross-business synergies, and removing barriers to success.
+ Develop and implement strategic plans to mitigate business risks and capitalize on opportunities arising from healthcare reforms and evolving procurement models.
+ Build and maintain strong relationships with key stakeholders at all levels, acting as the primary account owner to ensure customer needs are met and expectations exceeded.
+ Support contract development, collaborating with BD business units to align on account-specific objectives and create integrated offerings that maximize BD's portfolio value and drive profitability and market share.
+ Lead regular business review meetings with customers to ensure alignment with their evolving needs and expectations.
+ Ensure compliance with BD's legal and corporate standards in all contracts and tenders.
+ Collaborate cross-functionally with Marketing, Sales Management, Customer Service, Inventory Control, and Finance, and actively participate in relevant business unit meetings.
+ Lead monthly team meetings with CAMs and State Managers, and provide key updates to the ANZ Leadership Team.
+ Ensure timely submission of reports as required by BD senior management.
+ Maintain accurate records of business activities and growth initiatives in SFDC.
+ Spend approximately 50% of time in the field, engaging directly with customers and teams.
+ Ensure alignment with BD's core values, and compliance with relevant legislation, ethical standards, and corporate policies.
+ Adhere to the Quality Management System requirements as maintained by BD Australia & New Zealand.
**Skills, Knowledge & Experience required:**
+ Proven sales leadership with 7 - 10 years' experience in sales management in a similar sized healthcare organisation.
+ Tertiary qualifications in Business, Marketing and/or a related field essential (MBA would be preferred)
+ An excellent understanding of the Australian Public and Private hospital system and the key issues of the healthcare industry.
+ Extensive experience in healthcare sales in both the public and private sector.
+ Ability to research, analyse, interpret, and maximise the use of market intelligence
+ Demonstrated ability to effectively present information; ability to respond to queries in a clear and concise manner.
+ Proven ability to create a vision and inspire others to achieve it.
+ Strong sales skills in technical and solution-based selling.
+ Exceptional negotiation skills and business acumen
+ Experience with CRM program management an advantage.
+ Strong project management skills
+ Experience of working cross functionally and collaboratively in an international organisation.
+ Proven track record of developing individuals and promoting a high-performance culture.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
AUS Sydney - North Ryde
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
NBCUniversal Australia earned a Great Place to Work certification as a result of our dynamic, inclusive and resilient culture. Here you can live your passion.
NBCUniversal is a leader in providing entertainment programming to the US and international marketplaces. The Universal Pictures Home Entertainment division is responsible for the global distribution of NBCU's film and TV content across various home entertainment platforms. As an intern, you'll be at the heart of our mission to grow the transactional digital business (Electronic Sell-through and Transactional Video on Demand) across Australia and New Zealand. You'll collaborate with top-tier digital platforms like Amazon Prime Video, Apple TV, Google, and Foxtel, building relationships and driving strategies that maximise revenue and impact.
+ Supporting Account Management team in day-to-day management of all key platforms
+ Supporting team on film and TV price promotions including building title submissions, loading pricing into studio systems and client specific platforms or forms, and promotional store checks
+ Conducting digital store checks ensuring accurate and timely setup, pricing, placement and use of assets of all film and TV releases
+ Maintaining up-to-date new release trackers for all key platforms
+ Collating platform coverage support deck for all key film and TV releases and promotions
+ Assisting with creation and sell in of presentations for upcoming film and TV releases
+ Monitoring competitor and industry changes that affect sales performance, both directly and indirectly, and researching current entertainment market trends
+ Capturing minutes and actions from account and internal meetings as required
+ Copywriting for the International Distribution newsletter
+ Event & screening coordination support, including direct contact with key account contacts as required
+ Other ad hoc coordination tasks for Account Management team as required
Basic Requirements
+ Proficient in MS Excel (i.e. knowledge of Pivot Tables and VLOOKUPs is desirable but not definitive), PowerPoint, Outlook, OneNote, Word.
+ Excellent attention to detail.
+ Well organised with great prioritisation skills.
+ Be a good communicator with an analytical mind and a desire to learn.
+ A passion for Film & TV and an interest in understanding global and local entertainment industry landscapes.
+ This part time role requires a 9-month commitment, from February 2026 - November 2026
+ You also MUST include a cover letter stating the month and year you graduate, why you would like to work for NBCUniversal, and what you feel you can bring to the role. This is an integral of the application process
Desired Characteristic
+ Actively completing a business/commerce, media/communications, marketing, or similar degree in the 2026 year.
+ Australian citizen or permanent resident
Visa sponsorship is not available for this position
Please note that future visa sponsorship at NBCUniversal is rarely available for post-graduate employment opportunities.
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to

**About the Role:**
**Grade Level (for internal use):**
13
**The Team:**
The Buy-Side Account Management Team is a dynamic, client-centric group dedicated to expanding and deepening relationships across diverse asset-owner and asset-manager clients. Our team values collaboration, innovation, and mentorship, working closely with Sales Specialists, Product, Customer Success, and Legal teams to deliver comprehensive, tailored solutions that drive client success and business growth.
**Responsibilities and Impact:**
We are seeking a highly driven and strategic **Divisional Account Manager** to lead a team of account managers focused on buy-side clients across the Pacific region. This pivotal role blends team leadership, client relationship management, commercial execution, and go-to-market strategy to accelerate growth and client impact.
+ Develop and nurture strong client relationships to achieve revenue targets and meet strategic account objectives across diverse portfolios.
+ Build and execute comprehensive account strategies that identify opportunities for growth and expansion. This includes adopting a structured approach to tracking activity, ensuring pipeline accuracy, and forecasting results effectively.
+ Play a vital role in mentoring members of the account management team, sharing your expertise and fostering a a collaborative, client-centric culture grounded in accountability, innovation, and continuous professional growth.
+ Build and maintain a knowledge of current industry and economic events impacting our clients and the relevance of our products, be seen as the market expert amongst your peers and clients. Your ability to understand the nuances of our clients' business will be essential.
+ Represent S&P Global in key client meetings, industry events, and executive briefings, providing market insights that inform product development and go-to-market strategies.
**What We're Looking For:**
+ Proven experience (6+ years) in account management, sales, or commercial leadership roles within financial services, preferably engaging with capital markets or buy-side clients.
+ Strong understanding of financial workflows and the ability to communicate complex solutions clearly and persuasively.
+ Exceptional communication, negotiation, and presentation skills with confidence engaging clients virtually and in-person. Effective influencer with strong interpersonal skills.
+ Bachelor's or master's degree in a relevant discipline and proficiency in CRM tools (e.g., Salesforce) and Microsoft Office.
+ Client-first mindset with strong relationship-building and partnership skills.
+ Strategic thinker with a growth mindset balancing short- and long-term goals.
+ Collaborative team player who thrives in a cross-functional environment.
+ Creative problem-solver adept at diagnosing challenges and tailoring solutions.
+ Experience leading and mentoring teams, fostering engagement and professional development.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.2 - Middle Professional Tier II (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Sydney, New South Wales, Australia

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role**
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
**Qualifications and technical skills that will lead to success**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 0-2+ years customer facing technical support experience
+ Ability to troubleshoot difficult technical issues with ease and complexity
+ Ability to read basic Java/JavaScript code
+ Personal commitment to quality and customer service
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
The Technical Support Lead supervises and manages the activities of Second Line IT Desktop Support staff, overseeing operational effectiveness, identifying and addressing trends and issues, and providing strategic direction. This role involves evaluating and developing support policies and procedures, providing guidance to support staff, and supporting management in decision-making processes.
Responsibilities
+ Lead, supervise, and monitor the corporate technical support team, ensuring rapid resolution of operating issues, minimizing downtime, and maintaining service levels.
+ Develop and oversee technical documentation and standard operating procedures.
+ Regularly assess and update operating procedures based on evolving business needs.
+ Conduct detailed analyses of technical support performance, identifying trends, problems, and improvement opportunities, and reporting findings to management.
+ Provide advanced troubleshooting and problem resolution for IT infrastructure, hardware, software, telecommunications, and business applications.
+ Collaborate with other support teams to escalate and resolve complex issues.
+ Address internal and external user inquiries regarding hardware and software problems, providing expert guidance for resolution.
+ Participate in resource planning, technology rollouts, and special projects.
+ Identify opportunities to develop proactive solutions to improve the End User Experience.
+ Provide technical support for events such as trade shows, including equipment setup and configuration.
+ Execute management responsibilities, including hiring, training, performance appraisals, and staff development.
+ Foster a culture of accountability, continuous improvement, innovation, and proactive communication within the support team.
Requirements
+ 7+ years of IT support experience.
+ Bachelor's degree in Engineering, Computer Science, or equivalent experience.
+ Expertise in configuring and setting up workstations and laptops.
+ Advanced technical writing, documentation, and SOP development skills.
+ Proven ability to troubleshoot complex hardware, software, and infrastructure issues.
+ Proficiency in identifying when operational procedures require updating or revising.
+ Strong leadership and people management abilities, including delegation, prioritization, and performance management.
+ Excellent organizational, project planning, and change management skills.
+ Exceptional problem-solving skills, capable of guiding teams through complex technical diagnostics and issue resolution.
+ Superior written and verbal communication, interpersonal, and customer service skills, able to engage effectively with all organizational levels.
+ Ability to travel occasionally (less than 25%).
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Title:
Technical Support Specialist
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity:
The Technical Support Specialist is responsible for delivering responsive, effective, and professional technical support to internal users across desktop applications, hardware, and systems. Operating under the general direction of the IT Support Manager, this role acts as a key contact for end-user support and plays a crucial role in restoring service availability, system usability, and user productivity.
The Technical Support Specialist will respond to incidents, troubleshoot system and application-related issues, and liaise with network and development teams to resolve more complex problems. This position requires a strong customer service mindset, broad technical knowledge, and the ability to analyse and resolve issues using standard processes and procedures, while continuing to build technical depth and capability.
Responsibilities
Service Operations
+ Provide day-to-day support for desktop applications, end-user devices, and standard operating environments.
+ Monitor, log, and track user queries related to transactions, procedures, and system status.
+ Respond to service requests and incidents in a timely and professional manner, in line with service level agreements.
+ Escalate more complex issues to the appropriate internal teams (e.g., network services or application developers) for resolution.
+ Maintain system access, user accounts, and standard configurations as per organisational policies.
+ Assist in the setup and deployment of new hardware and software for end-users.
Incident & Problem Management
+ Analyse and troubleshoot technical issues using standard procedures and tools.
+ Identify recurring problems and contribute to root cause analysis and long-term resolutions.
+ Document incidents, support steps, and outcomes in ticketing systems and knowledge bases.
+ Support improvement of support services by sharing insights, trends, and suggestions with the wider team.
Maintenance & Continuous Improvement
+ Assist with system and application updates, patching, and configuration changes.
+ Contribute to continuous improvement of support processes and user experience.
+ Provide input to internal documentation, user guides, and training materials.
Collaboration & Communication
+ Work collaboratively with internal support and technical teams to ensure effective issue resolution and service delivery.
+ Communicate clearly with users of varying technical skill levels, ensuring they feel supported and informed.
+ Provide informal mentoring and guidance to junior team members as needed.
Qualifications, Skills and Experience
Essential
+ Experience supporting end users in a corporate IT environment, including desktop hardware, operating systems, and standard applications.
+ Strong communication and interpersonal skills with a focus on customer service.
+ Proven ability to diagnose and troubleshoot technical issues related to desktops, applications, and user accounts.
+ Working knowledge of Microsoft Windows OS, Office 365 suite, and basic networking principles (TCP/IP, DNS, DHCP).
+ Ability to follow standard operating procedures and escalate appropriately.
+ Completion of an undergraduate degree in a relevant field or equivalent work experience (minimum 2+ years).
Desirable
+ ITIL v3/v4 Foundation Certification.
+ Experience using ITSM tools such as ServiceNow, Remedy, or similar.
+ Familiarity with Active Directory, remote support tools, and mobile device management.
+ Exposure to working in secure or classified environments (e.g., Defence or Government).
+ NV1 or Baseline Security Clearance, or the ability to obtain one.
Benefits of KBR
+ A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
**Required:**
+ Proven track record of working with Exchange architecture and Exchange Online, showcasing in-depth knowledge and hands-on experience.
+ Deep understanding of Exchange architecture and Exchange Online, demonstrating the ability to troubleshoot and resolve complex issues efficiently.
+ Extensive experience in administering Exchange Server 2016 and 2019, ensuring their smooth operation and optimal performance.
+ Proficiency in Windows Server 2016 and 2019 concepts and administration, managing underlying infrastructure for Exchange environments effectively.
+ Design, administration, and/or support experience with Exchange On-Premise and Exchange Online environments, demonstrating a strong grasp of their intricacies.
+ Experience in executing migrations from Exchange On-Premise to Exchange Online, minimizing downtime and ensuring a seamless transition.
+ Working Knowledge and how they relate to clients, connectivity, security and management of Exchange Environments:
+ Azure AD identity, authentication, and conditional access, leveraging Azure AD
+ M365 security and compliance/Purview technologies (eDiscovery, DLP, ATP, OCAS, etc.),
+ Networking (HTTP, DNS, TCP/IP) and web server
+ Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.
+ Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams and end-users.
+ Ability to work on weekends
**Optional (Experience in one or more of these areas desirable)**
+ Debugging and scripting skills with PowerShell and Graph API
+ Utilizing scripting to automate tasks and streamline Exchange administration.
Soft skills:
1. Fast learner and willing to learn new technologies.2. Cross-team collaborations & team work.3. Customer handling experience.4. Strong communication skills - Fluent oral & written English5. Effective, polished interactions with customers to gather information.6. Demonstrable troubleshooting skills7. Logical and Critical thinking.8. Passion for technology and customer support
_This position requires flexibility in working shift based on the business needs. This role is targeted at greater supporting our customers in the New Zealand time zone (7am - 3.30pm AU), and the working shift may vary depending on the operational demand._
_This may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm._
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .