276 Optus jobs in Australia

Customer Service

Welshpool, Victoria Wabtec Corporation

Posted 3 days ago

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Job Description

It's not just about your career or job title. It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
**What are we offering you?**
+ Permanent full-time position with competitive remuneration
+ Rewards & Recognition Program
+ Discounted health insurance with Medibank
+ Lifestyle discounts with Woolworths, Coles, Avis, Quest, Accor Hotels etc
+ Access to our Employee Assistance Program
**Who will you be working with?** You will be working liaising with the sales team, customers, the engineering and quality departments as well as the production team. You will be reporting to the Customer Service Manager.
**Where is the position located?** This is a Permanent Full-time position at Welshpool, WA
**What will your typical day look like?**
+ The Customer Service Officer is required to assist the sales team to identify heat exchangers, utilizing equipment makes and models, OEM part numbers, and dimensional sketches whilst liaising with engineering to confirm sizing and performance.
+ You will be responsible for calculating pricing and generating quotations for all heat exchangers, parts, and services.
+ Process all purchase orders and conduct in house sales.
+ A large part of the role is to manage customer queries and complaints.
+ Customer Service is required to price and quote all parts utilizing software and stock control sheets.
+ Attends Lean and other meetings as required. Is required to collaborate with team members during meetings.
+ To observe safe work practices and follow safety procedures.
+ To implement process improvement projects and system audits within agreed time frames.
**What do we want to know about you?**
+ Sales experience, the in Industrial sector
+ Strong stakeholder experience; Liaising with customers, processing orders is a large part of our workload.
+ Sound mechanical knowledge/aptitude
+ Knowledge of the imperial measurement system
+ Intermediate computer skills
+ High attention to detail with the ability to cope well under pressure.
+ The ability to work unsupervised.
+ Good verbal and written communication skills.
+ Able to work in a multicultural team environment.
+ Commitment to safety in the workplace.
+ Able to pass a random drug & alcohol, fitness for work assessment.
"We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant"
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
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Customer Service

3004 Melbourne, Victoria SIXT Australia

Posted today

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permanent
Company Description

At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip – something to look forward to! We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage – Das Ist Good. As part of the NRMA family, a trusted member-owned brand, we provide SIXT Star Service, ensuring every move is a memorable experience.

Job Description

SIXT Australia is on the lookout for SIXT Sales Superstars!

Are you talented in customer service and sales? At SIXT, you can showcase your strengths. You'll ensure customer satisfaction, manage our fleet of vehicles, and take on various tasks at the branch. Enjoy our expansive range of employee benefits and maximise your earning potential with our generous incentive program. Everything you need to know about our vehicles, you'll learn with us!

Join our dynamic team as a Casual Rental Sales Agent at Melbourne City .

Double your base pay and more with uncapped sales bonuses!

YOUR ROLE

  • You are the first point of contact for our customers, friendly, professional and passionate about sales and service.
  • You handle rental agreements and customer inquiries with an organised and service-oriented approach and always with a smile
  • Make every customer count, every time, by tailoring offers based on our wide variety of available products and fleet
  • Efficiently manage bookings and customer data via our tech platforms with accuracy and care for detail and security
  • Champion SIXT Australia’s values and approach to our premium service standards, compliance and operating protocols

YOUR SKILLS

  • Sales Expertise: You love sales and are passionate about providing premium standard of service
  • Communication & Teamwork: You lead every interaction with your team and customers with excellence, energy and engagement in mind. You proactively seek new opportunities to elevate you and your team’s performance.
  • Time management & Adaptability: You are adaptable and resilient in a dynamic, fast-paced environment.
  • Systems Proficiency & Attention to detail: You have strong computer literacy skills with a strong focus on detail, data and integrity.

The successful candidate may be required to work Monday to Sunday including school holidays, weekends, and public holidays. Please note that for this role, you will need a current provisional or full driver's licence.

Experience in sales in retail, dealership, technology, insurance or real estate is preferable, however not essential.

WHAT WE OFFER

  • Hourly base rate from $29.70 per hour, plus casual and penalty shift loadings 
  • Access to uncapped bonuses for top-tier sales and service performance
  • Progressive flexibility and well-being benefits to balance all of life's priorities
  • Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
  • Employee referral program where you may be eligible for a referral bonus of up to $2,000
  • Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Please be advised the role will be referred to internally as Customer Experience Agent.

We’re for inclusion, diversity, and representing the customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Ready to rev up your career and be the driving force behind going the extra kilometers with our customers? We can't wait to see your application! Apply now or visit our careers site to find out more. Join Team Orange today!

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Customer Service

3199 Frankston, Victoria peninsula plus

Posted today

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Job Description

permanent

Peninsula Plus


An opportunity exists to join the Peninsula Plus Team. We have an incredible culture and support each individual at Pen Plus to feel inspired, excited and connected to our work.

We are located on the Mornington Peninsula and have three amazing clinics: Mornington, Frankston and Dromana.

Our Team comprises Speech Pathologists, Occupational Therapists, Psychologists, Psychotherapists, Allied Health Assistants, Specialists and a customer service team of 10. This cooperative and multidisciplinary environment provides varied professional experiences. You will work in a highly supportive environment with a fabulous team of professionals.

Our Customer Service team are responsible for dynamic communication and organisation of support systems that enable our therapists to give their best to their clients and ensure they have a seamless experience.

Our front-of-house team is our clients' first point of contact and represents the face of Pen Plus. We are looking for a warm, friendly and personable professional who is highly organised, efficient and a multi-tasking superstar with the ability to prioritise tasks to meet competing deadlines - and who is still happy to stop to give the children stickers and stamps and share a quick chat with parents.

The ideal candidate will have:

  • Strong interpersonal skills and emotional intelligence.
  • Exceptional communication skills demonstrated by professional, confident and effective communication with clients, referrers and team members.
  • Able to work productively within a team environment and ability to communicate with a diverse range of people whilst remaining professional and polite
  • Evidence of an advanced ability to prioritise, manage deadlines, work well under pressure, organize effective processes and be accountable for process outcomes
  • Knowledge and experience of Medicare claiming and an understanding of the hardware and software that supports these systems
  • Strong IT/computer skills with proven proficiency using practice management software. We are predominantly a paper-free practice, so the successful applicant must be able to work efficiently with information technology.
  • Experience in medical reception/equivalent environment.

If you seek a long-term position where you can feel valued and make a difference in people’s lives, we look forward to hearing from you.

Required

  • Current Working with Children Check
  • National Police Check
  • NDIS Worker Screening Check

Only short-listed applicants will be contacted.

All applicants must include a cover letter specifying their work availability (days and hours).

Full-time hours are preferred, but Part-time will be considered.

See our Website for more information.

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customer service associate

Premium Job
Remote $180 - $300 per hour Commonwealth Bank of Australia (CBA)

Posted 2 days ago

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Full time Permanent

Job Description – Customer Service Associate

We are looking for a friendly, reliable, and customer-focused individual to join our team as a Customer Service Associate . In this role, you will be the first point of contact for customers, helping to answer their questions, resolve issues, and ensure a positive experience.

This is a great opportunity for someone who enjoys helping others, is a strong communicator, and wants to grow their career in a supportive team environment.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat
  • Provide accurate information about products or services
  • Handle customer complaints with patience and professionalism
  • Process orders, forms, and requests efficiently
  • Follow up to ensure customer satisfaction
  • Work closely with other departments to resolve customer concerns

What We Are Looking For:

  • Strong communication and listening skills
  • A positive attitude and willingness to help others
  • Basic computer skills and ability to learn new systems quickly
  • Ability to multitask and stay calm under pressure
  • Previous experience in customer service is a bonus but not required

Why Join Us:

  • Supportive and friendly team
  • Training provided for the right candidate
  • Opportunity for career growth
  • Flexible working options (remote or office-based depending on location)

If you enjoy solving problems, talking to people, and want to be part of a growing company, we encourage you to apply today.

Company Details

Commonwealth Bank of Australia (CBA) is one of Australia’s leading providers of integrated financial services, including retail, business and institutional banking, funds management, superannuation, insurance, investment, and sharebroking products. With a strong heritage dating back to 1911, CBA is committed to building a brighter future for all Australians. We serve over 15 million customers and operate one of the largest branch and ATM networks in the country. Through innovation and technology, we’re shaping the future of banking by delivering simple, secure, and responsive experiences. At the heart of everything we do are our people. We foster a diverse, inclusive, and high-performing culture where everyone can thrive. Whether you're just starting your career or looking to take the next step, CBA offers unmatched opportunities for growth, learning, and making a meaningful impact.
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Customer Service Representative

Premium Job
2000 Sydney $45 - $60 per hour HSBC Holdings plc

Posted 2 days ago

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Job Description

Part Time Contract

Customer Service Assistant – Role Description

A Customer Service Assistant plays a vital role in supporting the daily operations of a business by providing excellent service to customers and ensuring their needs are met efficiently and professionally. This role involves interacting with customers through various channels, including in-person, phone, and email, while handling inquiries, complaints, and requests with a positive and solution-focused attitude.

As a Customer Service Assistant, you will help plan and organize customer interactions, take the lead in resolving common issues, and manage tasks effectively to ensure a smooth customer experience. The role requires strong communication skills, a proactive mindset, and the ability to stay calm under pressure. You will be responsible for maintaining accurate records, following up on customer concerns, and working closely with team members and supervisors to improve service quality.

Although no prior experience is necessary, full training will be provided to help you develop the skills and confidence needed for success. This position is ideal for individuals who are eager to learn and grow within a team environment and who enjoy helping others.

Requirements

  • No previous experience necessary; full training will be provided
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and a customer-oriented mindset
  • Ability to multitask and perform well under pressure
  • Flexible availability, including evenings and weekends
  • Willingness to learn and grow in a team environment

This is a great opportunity for someone looking to build a career in customer service and gain valuable experience in a supportive and fast-paced setting. Your contributions will make a real impact on customer satisfaction and the overall success of the team.

Company Details

HSBC Holdings plc is one of the world’s largest banking and financial services organizations, serving more than 40 million customers across 60+ countries and territories. Headquartered in London at 8 Canada Square, HSBC operates through global businesses including Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. Founded in 1865, HSBC has a strong heritage and a solid reputation for financial stability, innovation, and customer focus. The company is committed to helping individuals, businesses, and institutions thrive by offering a wide range of services, from everyday banking to complex international finance solutions. HSBC is also leading the way in sustainable finance, digital banking transformation, and inclusion across its global workforce. With a presence in key markets worldwide, HSBC is uniquely positioned to connect customers to global opportunities while maintaining strong local knowledge and expertise.
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Customer Service Representative

Premium Job
Remote $3100 - $4700 per month Kelly Services Australia Pty Ltd

Posted 4 days ago

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Job Description

Full time Permanent
Job Sector:

Customer Service / Charity & Voluntary

Main Job Description:

Join Our Team as a Customer Service Assistant!

Are you passionate about helping people and delivering exceptional service? We’re looking for a dedicated Customer Service Assistant to join our friendly and supportive team in Australia.

In this role, you’ll be the first point of contact for clients and donors, ensuring every interaction is positive, professional, and meaningful. You’ll assist with inquiries, provide accurate information, and help maintain smooth daily operations within our organization.

Key Responsibilities:

  • Respond promptly to customer and donor inquiries via phone, email, or chat.
  • Provide accurate information about our services and initiatives.
  • Handle client feedback with professionalism and empathy.
  • Support administrative and coordination tasks as required.
  • Work collaboratively with team members to ensure excellent service delivery.

Requirements:

  • Strong communication and interpersonal skills.
  • Excellent attention to detail and problem-solving abilities.
  • Ability to multitask and priorities effectively in a fast-paced environment.
  • Basic computer literacy (Microsoft Office, CRM systems).
  • Previous experience in customer service, sales, or administration is an advantage.

What We Offer:
Supportive and inclusive team environment.
Flexible work options (remote or hybrid available).
Opportunities for growth and professional development.
Meaningful work that contributes to a positive social impact.

If you’re enthusiastic, motivated, and eager to make a difference — we’d love to hear from you!

Company Details

Kelly Services Australia Pty Ltd is a leading workforce solutions provider with a strong presence across Australia. We specialize in connecting skilled professionals with top employers in a wide range of industries, including business support, IT, engineering, science, education, and industrial sectors. As a trusted staffing and recruitment agency, we offer tailored hiring solutions, contract and temporary staffing, permanent placement, and talent advisory services. With decades of experience and a global reach, Kelly Services is committed to helping businesses grow by finding the right talent and empowering job seekers to build meaningful careers. We pride ourselves on our values of integrity, innovation, and partnership, and are passionate about delivering exceptional service to both clients and candidates.
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Customer Service Representative

Premium Job
3000 Melbourne $2500 - $3500 per month Freelancer

Posted 5 days ago

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Job Description

Full time Permanent

Job Title: Customer Service & Helpdesk Representative

Job Overview:
We are looking for a motivated and enthusiastic individual to join our dynamic team as a Customer Service & Helpdesk Representative. In this role, you will be the first point of contact for our customers, helping to provide top-notch service, resolve inquiries efficiently, and ensure a seamless customer experience. If you are a problem-solver who enjoys helping people, we would love to hear from you.

Key Responsibilities:

  • Handle incoming customer inquiries via phone, email, or chat in a professional and timely manner
  • Provide accurate information regarding products, services, orders, and policies
  • Troubleshoot customer issues and provide practical solutions
  • Escalate complex issues to the relevant department when necessary
  • Maintain detailed and accurate records of customer interactions
  • Follow up on customer interactions to ensure satisfaction
  • Meet or exceed individual and team performance targets
  • Continuously improve service quality by identifying customer needs and suggesting improvements
  • Stay updated on product knowledge and system changes through regular training

Key Skills and Qualities:

  • Strong communication skills, both verbal and written
  • Excellent problem-solving and critical thinking abilities
  • Patience and empathy when dealing with customer concerns
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong attention to detail and accuracy
  • Positive attitude and a team-player mindset
  • Willingness to learn and adapt to new technologies

Preferred Experience and Education:

  • Previous experience in customer service, helpdesk support, or a related field is preferred
  • Basic computer literacy and familiarity with CRM or helpdesk software
  • High school diploma or equivalent (a degree is a plus)
  • Multilingual skills are an advantage but not required

Why Join Us?

  • Be part of a supportive, friendly, and inclusive work environment
  • Ongoing training and development opportunities
  • Clear path for growth and career advancement
  • Competitive salary and performance-based incentives
  • Make a real difference in the customer journey

If you are passionate about delivering exceptional service and want to grow within a company that values your contributions, apply now and take the first step towards an exciting new career!

Company Details

Freelancer.com is one of the world's largest freelancing and crowdsourcing platforms, connecting businesses and individuals with freelancers from around the world. We provide a wide range of services, including web development, graphic design, writing, marketing, and more. Our mission is to make it easy for businesses to find skilled talent while giving freelancers the flexibility to work on projects they are passionate about. With millions of users across the globe, we’re proud to empower a diverse community of professionals to collaborate and achieve success. Join us and become part of a global team working remotely to create innovative solutions and drive business growth.
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Customer Service Representative

Premium Job
2914 Amaroo $26 - $41 per hour BHP Group

Posted 6 days ago

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Full time Permanent
Job Description

We are seeking a dedicated and customer-focused Customer Service Representative to join our team in a hybrid role. This position is ideal for individuals with strong communication skills and a passion for helping others. You will be the first point of contact for our customers, providing support and ensuring a high-quality customer experience.

Key Responsibilities:

  • Handle inbound and outbound customer enquiries via phone, email, and live chat
  • Provide accurate information about products, services, and company policies
  • Resolve customer issues in a timely and professional manner
  • Process orders, returns, and data updates
  • Maintain detailed records of customer interactions using internal systems
  • Collaborate with other departments to ensure smooth resolution of queries
  • Meet performance targets and contribute to a positive team environment

Skills and Experience:

  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Basic computer literacy and ability to navigate CRM software
  • Ability to multitask and manage time effectively in a fast-paced environment
  • Previous customer service or administrative experience is an advantage
  • Ability to remain calm under pressure and handle difficult conversations professionally

Education Requirements:

  • Year 12 Certificate or equivalent required
  • Additional training or certifications in customer service or administration are a plus

Work Environment:

  • Hybrid work model with a mix of in-office and remote work
  • Supportive team culture with ongoing training and development opportunities
  • Flexible work arrangements may be available

Company Details

We are committed to doing the right thing. Learn more about our policies, standards, systems and processes that help us do this. BHP is committed to playing our role in building a better world. We seek to do so responsibly and sustainably while continuing to create value for our shareholders and the broader community.
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Customer Service Specialist

Concentrix

Posted today

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Job Title:
Customer Service Specialist
Job Description
Join a respected Federal Government department that plays a key role in shaping Australia's financial wellbeing.
Want to step into something new? Take the leap and commence with Concentrix in this 100% work from home role, delivering services on behalf of a high visibility Federal Government Agency.
Enjoy rewarding work by providing critical inbound voice services to everyday Australians just like you. Join a quickly growing account with huge opportunities for career growth and development.
**Who is Concentrix?**
We are a Global Leader in customer service excellence and represent our partners and clients closely to deliver amazing customer service. We work behind the scenes, representing many of the brands and organisations you know and love! We strongly believe in investing in the future and in promoting from within and as a part of our team, you will have access to career pathways and ongoing development - putting you first and giving you tools for success! We pride ourselves on a culture rich in diversity, openness, and integrity.
**Key Role Details**
+ Hourly rate of $26.70 + Super + Incentives
+ Operational Hours: National Service Delivery 7:00am - 7:00pm (AEST) (Monday - Friday)
+ Full-time only
+ Location: Work from Home - Every minute you're working, you're earning!
+ Initial equipment collection required
+ Successful applicants must be able to collect IT equipment from: Adelaide, Brisbane, Melbourne, Parramatta, and Perth
+ **Register now for future Intakes!**
**Who are you?**
+ Must be an **Australian Citizen** and at least **18 years of age**
+ Must have minimum **5** **0** **Mbps download** and **20** **Mbps upload** for home office
+ Passionate about customer service
+ Eager to work towards goals and targets
+ Confident and capable in using computers and systems
+ Existing experience within a contact centre environment - highly desirable!
+ Exceptional communication and interpersonal skills
**What's in it for you?**
+ Rotating roster - No weekend work!
+ A diverse and inclusive work environment
+ Comprehensive paid training to get you up to speed
+ Development and career progression opportunities
+ Structured support system to help you thrive in a work from home environment
+ Concentrix calendar of engagement events
If you are excited to take on a new challenge and be part of a growing team that will help create game-changing journeys for employees and customers, **APPLY NOW!**
***Applicants must pass a police check and other pre-employment checks, including a government clearance check***
_Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history._
Location:
AUS Work-at-Home South Australia
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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