41 Client Service jobs in Australia

**About Us**
At Cargill, we're challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a 'zero harm' safety culture.
With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It's an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at Purpose and Impact**
As a Customer Support Specialist, you will play a key role in driving commercial success by proactively engaging with grower and broker customers to identify commercial opportunities, generate leads, and support our grain purchasing activities. You will initiate outbound calls, build lasting customer relationships, and collaborate closely with our Territory Managers to grow market presence. In addition to your business development efforts, you will provide exceptional service by managing multi-channel inbound inquiries leveraging your strong communication and problem-solving skills to ensure high levels of customer satisfaction.
**Key Accountabilities**
+ Proactive Customer Engagement: Initiate outbound calls to grower customers to identify grain marketing opportunities, generate leads, support purchasing decisions and collect feedback.
+ Sales Support: Assist in executing grain purchases and facilitate smooth transactions between growers and acquirers.
+ Relationship Building: Develop and maintain strong, trust-based relationships with customers to encourage repeat business and long-term loyalty.
+ Inbound & Digital Support: Respond to inbound calls, emails, and portal inquiries with professionalism and efficiency, ensuring high levels of customer satisfaction.
+ Field Team Collaboration: Work closely with Territory Managers to coordinate customer outreach, share insights, and support regional sales strategies.
+ Customer Education: Guide users through our digital platform, helping them navigate listings, offers, and transactions.
+ Lead Generation: Identify and qualify new business opportunities through proactive outreach and customer conversations.
+ Issue Resolution: Troubleshoot and resolve customer issues promptly, escalating where necessary to ensure timely solutions.
+ Perform other duties as required
**Qualifications**
**Required**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum of two years of related work experience
+ Excellent Communication and presentation skills
+ Able to build and maintain strong relationships
+ Strong analytical, project management and problem-solving skills
+ Ability to work independently and as part of a team
+ Confident and articulate phone communications skills
**Preferred**
+ Broad knowledge of Australian grains industry and regional locations
+ Computer literate and Microsoft Office proficient
+ Knowledge of Sales Cloud CRM
+ Innovation mindset
**We Offer**
+ In return to your experience, we offer:
+ A competitive remuneration package including performance incentive plan
+ Autonomy and scope for career development
+ The opportunity to work with some of the most talented people in the industry and inspiring leaders
+ A supportive working culture and an inclusive team environment
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
**_Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality._**

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
**The Role**
This role focuses on improving customer experience from sales to after-sales support. It supports the sales team by handling customer enquiries, assigning tasks, and ensuring quick, professional responses. The role also helps build team knowledge and improve processes to deliver better service.
**Key Responsibilities:**
+ Lead and mentor a team of customer support professionals to ensure exceptional service delivery.
+ Triages, handles and direct enquiries from customers via phone, email, and website.
+ Prepare quotes, enter sales orders, and purchase orders, complete paperwork and advise production and distribution team or urgent or special orders.
+ Support the sales team by ensuring customer inquiries, orders, and concerns are handled promptly and effectively.
+ Design, implement, and continuously improve standardised business processes to enhance the customer experience.
+ Promote a culture of continuous improvement and customer satisfaction.
+ Ensure operational efficiency through effective systems, reporting, and team engagement.
**Skills and Experience:**
+ Proven experience in a team leadership role within a customer service or support environment.
+ Previous experience in the Water Industry or demonstrated mechanical aptitude.
+ Tertiary qualifications in Engineering or a related STEAM discipline (Science, Technology, Engineering, Arts, Mathematics).
+ 3-5 years experience in an Engineering or Sales role is highly desirable.
+ Strong passion for process improvement and delivering exceptional customer service.
+ Proficient in ERP and CRM systems; SAP experience is preferable.
+ Safety- and compliance-focused, with a strong understanding of industry standards.
+ Solid people management skills, with the ability to lead, support, and develop team members effectively.
**Benefits:**
+ Training and Career Development
+ Company Bonus Program
+ Subsidised Health Insurance for you and your immediate family
+ Gym Membership discounts and other wellbeing benefits
+ Company funded Income Protection.
+ Opportunity to make a difference and become part of Xylems volunteer program "Watermark".
**Apply Now** to become part of a loyal, hardworking team and join us on our journey to solve water!
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Aviation Customer Support Representative (CSR) Manager
**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.
**Reference number**
CSRM
**Job details**
**Domain**
Performance and Support
**Job field / Job profile**
Customer services and support - Customer support & services management (CSSM)
**Job title**
Aviation Customer Support Representative (CSR) Manager
**Employment type**
Permanent
**Professional category**
Professional, Engineer & Manager
**Part time / Full time**
Full-time
**Job description**
Are you passionate about delivering exceptional customer experiences and leading high-performing teams? As CSR Manager at Safran Helicopter Engines Australia, you'll mentor and guide a team of Customer Support Representatives to provide top-notch service while supporting sales of spare parts, tooling, accessories, and services across the region. This is your chance to make a real impact in a global aerospace leader and help shape a customer-focused culture.
Key Responsibilities
In this role, you will lead and empower the Customer Support Representative team, ensuring outstanding service delivery, strong customer relationships, and smooth operational performance while supporting Safran's sales and business objectives. Your main responsibilities will include:
- Lead and mentor the Customer Support Representative (CSR) team, driving results and overall team performance
- Support Commercial Managers in achieving both individual and collective performance objectives
- Manage and support Safran HE Australia's external communications and messaging
- Assist in achieving assigned OEM financial and strategic objectives
- Support new contract agreements with customers and contribute to tender preparation, ensuring quality, content, and adherence to schedules and pricing
- Build and maintain strong Customer & Supplier Management (C&SM) relationships to maximise influence and business growth
- Foster an entrepreneurial culture, promoting process improvement and a high-performance mindset
- Lead Maintenance Centre activities, including forecasting, performance monitoring, and target equipment turn times
- Oversee MRO site performance, including quoting, delivery, and operational efficiency
- Ensure supply performance meets expectations for standard exchanges
- Monitor, manage, and report on customer satisfaction levels
- Deliver customer solutions and services for Safran products
- Monitor and report on Front Office and Customer Support KPIs, including invoicing and satisfaction progress
- Work closely with CSR, Commercial Managers, and Field Representatives to determine the best course of action for Safran and the customer, ensuring mutually beneficial outcomes
- Manage CRM inputs and data integrity, conduct KPI gap analysis, and implement action plans
- Improve and create procedures to support operational efficiency and use KPIs to align site strategy
Skills & Qualifications
- Tertiary qualifications in Management, Business, or Engineering, or equivalent relevant experience
- Postgraduate or master's qualification in Business Administration, Accounting, Commerce, Economics, or Finance is desirable but not essential
- Project management training or certification is advantageous
- Proven experience leading a Customer Service team in an aviation environment
- At least 4 years' experience as an Aviation Customer Service Representative, with a strong understanding of OEM methods and procedures preferred
**Candidate skills & requirements**
Our Ideal Candidate
- Strong interpersonal skills, with the ability to build and maintain positive relationships locally and globally
- Experience working with SAP or similar systems, including new sales, repairs, exchanges, and report building
- Proficiency in Power BI and advanced Microsoft Excel skills, including Macros
- Demonstrated experience in the spare parts industry and working within contractual obligations
- Ability to understand and interpret technical or non-technical customer requirements, providing solutions that meet both customer and company needs
- Strong administrative and organisational skills, with a proven ability to track jobs and documentation through the system
- Commitment to following up enquiries until a satisfactory resolution is achieved for both the customer and Safran
- Proactive, self-motivated professional with a commitment to high standards and ongoing development
- Highly organised and logical, able to prioritise and follow through with persistence to achieve results
- Strong attention to detail and a focus on delivering exceptional customer satisfaction
- Strategic thinker with commercial acumen, able to identify business opportunities and act as a trusted advisor
- Decisive, self-starting, and entrepreneurial, capable of taking initiative in a dynamic environment
- Experienced mentor who coaches and encourages colleagues, fostering teamwork and confidence
- Committed to continuous improvement and contributing positively to a team-oriented organisation
- Adaptable and flexible, able to manage competing priorities and respond effectively to challenges
- Strong problem-solving skills, able to analyse complex situations and implement practical solutions
- Energetic and resilient, maintaining motivation and focus in a constantly changing environment
To Apply
All applications should include a covering letter and up to date CV and be submitted to the attention of Human Resources quoting reference number CSRM0925.
To submit your application on our website it is best to use a desktop. If you have any issues submitting your application please contact Jessica on .
SAFRAN is proud to be an equal opportunity employer. We value the skills, experience, and personal qualities of all our people and select candidates based on merit. We do not discriminate on the basis of age, gender, gender identity, sexual orientation, race, ethnicity, nationality, religion, disability, or any other characteristic protected by law. Candidates must currently have the legal right to work in Australia to be eligible to apply for this position. Please note all final applicants for this position will be asked to complete a national police check.
**Job location**
**Job location**
Oceania, Australia, New South Wales
**City (-ies)**
Wackett Street, Bankstown Aerodrome, Sydney, Canterbury-Bankstown Council, Nouvelle Galles du Sud, 2
**Applicant criteria**
**Minimum education level achieved**
Certificate / Diploma / Advanced Diploma
**Minimum experience level required**
More than 3 years

Description
At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes, by designing our own hardware, enabling it with powerful software, and tying it all together in the cloud.
We are seeking a Sr. Network Support Specialist to provide exceptional customer support (via phone, email, and chat) on wireless networks enabled by eero devices. You should be comfortable working in a technical support environment, curious to learn about eero support processes and tools, committed to doing the best for your team, and intrinsically driven to help customers.
Knowledge of computer networking, along with WiFi and telecommunications, is advantageous but not essential. We provide comprehensive training on all technical aspects of the role, including WiFi fundamentals, networking concepts, and eero-specific tools. This role will be working out of our office in Sydney, Australia providing an opportunity to work with an amazing team of intelligent, motivated, and supportive colleagues and be part of a growing global company that offers a range of career opportunities.
Key job responsibilities
As a Sr. Network Support Specialist, you will:
- Provide advanced technical support to customers and Tier 1 colleagues via phone, email, or chat
- Configure network devices, including routers, switches, firewalls, and wireless access points
- Troubleshoot complex network issues, such as routing, switching, and firewall problems - alongside the devices connecting to them
- Thoroughly document all support interactions and their resolutions
- Identify and escalate complex issues to higher tier support teams
- Provide guidance, mentoring, and on-the-job training to help junior team members continuously learn and improve
A day in the life
As a Sr. Network Support Specialist, you will take part in the day to day delivery of support provided to eero customers across the globe. You'll serve as the escalation point of contact for customers and Tier 1 Network Support Specialists, seeking resolutions for technical and account related inquiries that require more in-depth problem-solving and may be time-sensitive. You will work directly with CS Engineering teams when issues are large, critical, or complex.
Basic Qualifications
- Minimum of 2 years customer facing support experience with a minimum of 12 months in a technical support capacity
- Experience Delivering courteous and efficient support to both external customers and internal colleagues
- Ability to identify and troubleshoot technical issues efficiently and logically
- Ability to Leverage data and analytics to solve problems effectively
- Ability to effectively tailor your communication style and content of technical information, both verbally and in writing, to the needs and understanding level of your audience
- Willingness for continuous learning that includes networking certifications during provided company time (e.g., CompTIA Network +)
Preferred Qualifications
- Understanding of TCP/IP protocol suite and network infrastructure components (routers, switches), network operations (manage switching, VLANs, ACLs, Management access etc.), and troubleshooting methodologies using the OSI Model.
- Certified Wireless Network Administrator (CWNA) certification (training provided)
- Cisco Certified Network Associate (CCNA) (training provided)
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Job Description Summary**
Due to an internal promotion we are looking to add an experienced leader to lead our corporate accounts team across ANZ, based in Sydney.
**Job Description**
We are **the makers of possible**
BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Job Description Summary**
The Associate Director, Corporate Account Management acts as the representation of BD with customers and the industry in Australia and as a Senior Manager for the local team. The primary responsibility is to contribute to Business Growth, through effective direct management of two other CAM and the coaching of the NSW and WA State managers (dotted lined reporting to this role), identify synergies cross Businesses and leverage relationship with key customers' stakeholders to progress Business opportunities.
**Key Responsibilities:**
+ Deliver revenue and gross profit targets across assigned strategic accounts (e.g., Healthscope, HSV, Royal Melbourne, Royal Women's, Northern, Eastern, Epworth, SAN, COBL).
+ Coach and support CAMs and State Managers in progressing business opportunities, identifying BD cross-business synergies, and removing barriers to success.
+ Develop and implement strategic plans to mitigate business risks and capitalize on opportunities arising from healthcare reforms and evolving procurement models.
+ Build and maintain strong relationships with key stakeholders at all levels, acting as the primary account owner to ensure customer needs are met and expectations exceeded.
+ Support contract development, collaborating with BD business units to align on account-specific objectives and create integrated offerings that maximize BD's portfolio value and drive profitability and market share.
+ Lead regular business review meetings with customers to ensure alignment with their evolving needs and expectations.
+ Ensure compliance with BD's legal and corporate standards in all contracts and tenders.
+ Collaborate cross-functionally with Marketing, Sales Management, Customer Service, Inventory Control, and Finance, and actively participate in relevant business unit meetings.
+ Lead monthly team meetings with CAMs and State Managers, and provide key updates to the ANZ Leadership Team.
+ Ensure timely submission of reports as required by BD senior management.
+ Maintain accurate records of business activities and growth initiatives in SFDC.
+ Spend approximately 50% of time in the field, engaging directly with customers and teams.
+ Ensure alignment with BD's core values, and compliance with relevant legislation, ethical standards, and corporate policies.
+ Adhere to the Quality Management System requirements as maintained by BD Australia & New Zealand.
**Skills, Knowledge & Experience required:**
+ Proven sales leadership with 7 - 10 years' experience in sales management in a similar sized healthcare organisation.
+ Tertiary qualifications in Business, Marketing and/or a related field essential (MBA would be preferred)
+ An excellent understanding of the Australian Public and Private hospital system and the key issues of the healthcare industry.
+ Extensive experience in healthcare sales in both the public and private sector.
+ Ability to research, analyse, interpret, and maximise the use of market intelligence
+ Demonstrated ability to effectively present information; ability to respond to queries in a clear and concise manner.
+ Proven ability to create a vision and inspire others to achieve it.
+ Strong sales skills in technical and solution-based selling.
+ Exceptional negotiation skills and business acumen
+ Experience with CRM program management an advantage.
+ Strong project management skills
+ Experience of working cross functionally and collaboratively in an international organisation.
+ Proven track record of developing individuals and promoting a high-performance culture.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
AUS Sydney - North Ryde
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**About the Role:**
**Grade Level (for internal use):**
13
**The Team:**
The Buy-Side Account Management Team is a dynamic, client-centric group dedicated to expanding and deepening relationships across diverse asset-owner and asset-manager clients. Our team values collaboration, innovation, and mentorship, working closely with Sales Specialists, Product, Customer Success, and Legal teams to deliver comprehensive, tailored solutions that drive client success and business growth.
**Responsibilities and Impact:**
We are seeking a highly driven and strategic **Divisional Account Manager** to lead a team of account managers focused on buy-side clients across the Pacific region. This pivotal role blends team leadership, client relationship management, commercial execution, and go-to-market strategy to accelerate growth and client impact.
+ Develop and nurture strong client relationships to achieve revenue targets and meet strategic account objectives across diverse portfolios.
+ Build and execute comprehensive account strategies that identify opportunities for growth and expansion. This includes adopting a structured approach to tracking activity, ensuring pipeline accuracy, and forecasting results effectively.
+ Play a vital role in mentoring members of the account management team, sharing your expertise and fostering a a collaborative, client-centric culture grounded in accountability, innovation, and continuous professional growth.
+ Build and maintain a knowledge of current industry and economic events impacting our clients and the relevance of our products, be seen as the market expert amongst your peers and clients. Your ability to understand the nuances of our clients' business will be essential.
+ Represent S&P Global in key client meetings, industry events, and executive briefings, providing market insights that inform product development and go-to-market strategies.
**What We're Looking For:**
+ Proven experience (6+ years) in account management, sales, or commercial leadership roles within financial services, preferably engaging with capital markets or buy-side clients.
+ Strong understanding of financial workflows and the ability to communicate complex solutions clearly and persuasively.
+ Exceptional communication, negotiation, and presentation skills with confidence engaging clients virtually and in-person. Effective influencer with strong interpersonal skills.
+ Bachelor's or master's degree in a relevant discipline and proficiency in CRM tools (e.g., Salesforce) and Microsoft Office.
+ Client-first mindset with strong relationship-building and partnership skills.
+ Strategic thinker with a growth mindset balancing short- and long-term goals.
+ Collaborative team player who thrives in a cross-functional environment.
+ Creative problem-solver adept at diagnosing challenges and tailoring solutions.
+ Experience leading and mentoring teams, fostering engagement and professional development.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.2 - Middle Professional Tier II (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Sydney, New South Wales, Australia