302 Client Service jobs in Australia

Client Services Coordinator – The Cassidy Crew
Warragul, VIC | Full-time - Hybrid.

The Cassidy Crew is a values-driven, NDIS-registered disability and community services provider supporting people to live meaningful, independent, and connected lives. We are seeking a Client Services Coordinator to join our growing team and play a pivotal role in ensuring smooth service delivery, rostering, and client care.

In this role, you will:

• Coordinate staff rosters, forward planning, and shift coverage, ensuring accurate and timely schedules with zero double-ups or errors.

• Manage day-to-day client service operations, including responding to client and staff enquiries, incident follow-ups, and proactive communication.

• Oversee service schedules, compliance with NDIS standards, and accurate record-keeping, including staff/client profiles, shift notes, and incident documentation.

• Support client onboarding, staff introductions, and training compliance to ensure continuity of care and high satisfaction.

• Monitor KPIs across rostering, client satisfaction, compliance, and continuous improvement, contributing to high-quality and sustainable service outcomes.

• Please note: This role description is not exhaustive and responsibilities may evolve to meet the needs of our clients, team, and organisation.

You will be supported by our Managing Director and Operations Manager, and work closely with a collaborative admin and client services team.

About you
You are organised, detail-oriented, and thrive in a busy, people-focused environment. You bring excellent communication skills, confidence in client and staff liaison, and the ability to manage competing priorities. Previous experience in rostering, client coordination, or NDIS service environments is highly regarded.

We would love for you to have

• Experience in a similar administration/ coordination role.

• Knowledge of rostering processes and compliance standards.

• Strong administration and Microsoft Office skills.

• Current Police Check, Working With Children Check, and NDIS Worker Screening.

• First Aid Certificate.

Why join The Cassidy Crew?

At The Cassidy Crew, we’re not just a service provider — we’re a team committed to making a difference in the lives of people with disability and their families. When you join us, you’ll benefit from:

• Purpose-driven work – contribute to empowering clients to live meaningful, independent, and connected lives.

• Supportive leadership – work closely with a hands-on Managing Director and Operations Manager who value collaboration and open communication.

• Professional growth – gain exposure to rostering, compliance, client management, and service planning within an NDIS-registered organisation.

• Positive team culture – be part of a values-led team that supports each other and celebrates achievements.

• Impact and variety – no two days are the same; you’ll play a key role in shaping service delivery and improving outcomes for clients.

• Flexibility and adaptability – opportunities to take on evolving responsibilities as our organisation continues to grow.

Are you looking to kickstart your career in financial services? Loan Market Glen Waverley is seeking a motivated and detail-oriented Client Service Officer to join our team. This is a fantastic entry-level opportunity with full training provided and the potential to earn significant performance bonuses.

• Following up with customers to complete their fact find and file invite

• Sending approval letters to customers once their loans are approved

• Monitoring incoming emails for lender queries and logging them accordingly

• Following up with customers to return signed loan documents

• Providing polite and professional phone support

• Previous customer service experience, preferably in a corporate or professional environment

• Bachelor’s degree in Business, Economics, Finance, or a related field

• Basic understanding of email systems (training on Gmail will be provided)

• Polite, professional, and customer-focused over the phone

• Permanent, full-time office-based role (for data security reasons)

• Full training provided by an experienced broker

• Supported by an established client service team and an additional broker – lots of people to learn from

• No prior industry experience required

• Competitive salary of $55,000–$0,000 inc. super

• Generous performance-based bonuses ranging from 5,000–$3 ,000 per year

• Supportive and professional team environment

Hours: Monday–Friday, full time, office based

Apply today and grow your career with Loan Market Glen Waverley.

Job no:
Work type: Full time
Location: Perth CBD, Inner & Western Suburbs
Categories: Home Care Professional

Are you passionate about delivering exceptional customer service and making a difference in the lives of older Australians? Join Amana Living as a Client Service Manager (CSM) and be the first point of contact for our clients, ensuring they receive the highest level of care and support to continue living independently in their own homes.

About the Role

As a Client Service Manager, you will build and maintain strong relationships with clients and their families, ensuring they receive the best possible service and support. You will oversee all aspects of service delivery, working closely with internal teams to meet each client’s individual needs.

Key Responsibilities

• Act as the primary contact for clients and their families, providing accurate and timely information about available services.
• Manage and document client feedback, ensuring concerns are addressed in line with Amana Living’s Feedback Policy & Procedure.
• Conduct regular wellness visits, client contacts, and annual reviews to optimise care and support.
• Develop care plans aligned with ACAT/NSAF assessments and client goals, working collaboratively with clinical and allied health teams.
• Ensure care plans are reviewed and updated at least annually or as care needs change.
• Manage client budgets effectively, ensuring appropriate service delivery while preventing deficits or surpluses.
• Maintain accurate budget planners, updating them as services or funding levels change.
• Conduct face-to-face visits and client contact as per current procedure

About You

You are an empathetic and customer-focused professional who thrives in a dynamic environment. Your ability to provide exceptional service and coordinate resources effectively will ensure clients receive the best possible support.

Essential Requirements

• Evidence of COVID-19 and current Flu vaccinations.
• Ability to obtain a National Police Clearance (within 6 months validity).
• Successful completion of pre-employment health checks and reference checks.
• Valid Class C driver’s licence.
• Reliable vehicle with full comprehensive car insurance.
• Desirable: Certificate IV in Community Service Coordination, Enrolled Nurse (EN) or Registered Nurse (RN) qualification.
• Willingness to complete a 5-day (paid) induction at the Amana Living Training Institute (ALTI) in Rivervale

Why Join us?

• Competitive Remuneration & Benefits
• Salary Packaging
• School Holidays Childcare Assistance
• Discounted Health Insurance

At Amana Living , we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community.

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia-specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.

Advertised: 05 Sep 2025 W. Australia Standard Time
Applications close: Open until filled
Position Description

Who is Audika?

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

We are looking for an organised and customer centric individual to be a Clinic Co-Ordinator at Audika Kalgoorlie Clinic on full-time basis (Monday to Friday, 8.30am-4.30pm)! If you are interested in helping our clients improve their hearing and quality of life, keep on reading! This is the role for you.

This is a pivotal role in each clinic that contributes to clinic performance and enhances our customers’ experience. We are looking for a compassionate, process oriented and purpose-driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing.

You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients.

You will learn about all our products, services, our competitive advantages, and government funding programs. With all these knowledge, skills, and tools you will expertly apply tailored client-specific sales strategies ensuring they get best possible solutions.

• Previous sales, administration or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
• Experience working with an older demographic, preferred
• Strong interpersonal communication skills and empathy for clients to support their hearing journey
• Higher School Certificate (HSC) or TAFE Qualification
• Advanced computer skills

• Permanent Full Time role in an established global organisation
• Performance incentives
• Supportive hearing care team
• Professional development through clear career path and professional training
• MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia
• Online Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
• Employee Assistance Program
• Birthday and Christmas gifts

Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.

We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.

We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.

We create trust! We are Team-players! We create innovative solutions! We apply a can-do attitude in everything we do.

• Perform phlebotomy with precision and care.
• Label and dispatch specimens efficiently.
• Maintain pathology stock like a pro.
• Coordinate and book appointments for corporate and private clients, ensuring compliance with KPIs, booking targets and contracted program inclusions.
• Perform general office administration tasks, including invoicing and record keeping.
• Handle phone calls and emails and respond to client inquiries with a warm inviting manner.
• Act as a liaison between clients, doctors, and other healthcare professionals.
• Organise and manage the filing and screening of medical records.
• Monitor and facilitate the timely completion of client medical reports.
• Support the Manager with various tasks as needed.

• 2-5 years of proven experience in a Pathology Collection.
• A passion for delivering exceptional customer service.
• Strong communication skills to effectively interact with clients and professionals.
• Meticulous attention to detail and a proactive attitude.
• Prior office experience, ideally in a professional setting.
• The ability to handle multiple tasks efficiently in a busy environment.
• Immaculate personal presentation.

• Vibrant Team: Be part of a motivated and energetic team at our Melbourne CBD clinic.
• Supportive Environment: Receive training and ongoing support from a fantastic management team.
• Growth Opportunities: Enjoy opportunities to grow, develop, and be rewarded for your achievements.
• Fun Atmosphere: Join a team that knows how to have fun, with regular social events and a positive, upbeat workplace.
• Bonus Perks: Earn bonus payments when you and your team hit your KPIs – we reward hard work!
• Keep Learning: An annual educational allowance to help you keep growing and sharpening your skills.
• Room to Grow: Opportunity to move into other exciting roles as you develop your career with us.

Who is Audika?

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

We are looking for a passionate and dynamic customer service individual, who loves to help people, to be a Clinic Co-Ordinator and flexibly supporting Audika Glenelg and Hawthorn clinics in Adelaide on full-time basis (Monday to Friday 9am to 5pm), no weekends)! If you are interested in helping our clients improve their hearing and quality of life, keep on reading! This is the role for you.

This is a pivotal role in each clinic that contributes to clinic performance and enhances our customers’ experience. We are looking for a compassionate, process oriented and purpose-driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing.

You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients.

You will learn about all our products, services, our competitive advantages, and government funding programs. With all these knowledge, skills, and tools you will expertly apply tailored client-specific sales strategies ensuring they get best possible solutions.

• Previous administration or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health

• Experience working with an older demographic, preferred

• Strong interpersonal communication skills and empathy for clients to support their hearing journey

• Higher School Certificate (HSC) or TAFE Qualification

• Computer literacy skills

• Permanent Full Time role in an established global organisation

• Performance incentives

• Supportive hearing care team

• Professional development through clear career path and professional training

• MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia

• Online Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life

• Employee Assistance Program

• Birthday and Christmas gifts

Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.

We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.

We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.

We create trust! We are Team-players! We create innovative solutions! We apply a can-do attitude in everything we do.

#LI-ALOB #audika_Australia

As a Station Client Service Officer, you will act as the first point of contact to the public requiring assistance whilst also providing support to the frontline officers. The role is located at Logan Central Police Station which is a busy 24hr station. This is a permanent full-time basis role.

Applicants are advised that the current working hours are between 6am and 10pm in at least a two-shift rotational roster (including weekends and public holidays). Shift, weekend and public holiday penalty rates apply. You will assist the Officer in Charge of the police establishment in service delivery to the public and provide broader administrative support within the station by competently carrying out a diverse range of duties aimed at providing professional service to the public.

Your Key Accountabilities

The core capability requirements for this role are:

• Act as the first point of contact to the public requiring assistance in police stations.
• Undertake duties with the minimum of supervision both during and out of normal business hours as required.
• Identify and manage client needs in a timely manner via effective questioning, negotiation, and conflict management in accordance with relevant service policies and procedures.
• Assist members of the public and provide information relating to Queensland Police Service initiatives and services.
• Undertake counter duties including taking and compiling crime reports, offender bail management, and proactively contributing to the development of administrative systems and processes that assist in the running of a station.
• Use of police computer databases, communication and other equipment as required.
• Receive and receipting of property (seized, evidentiary and found) which may include money, drugs, and weapons.
• Receipt money including currency and electronic funds transfer at point of sale (EFTPOS) transactions.

Role Requirements

Mandatory

Other

• The successful applicant will be required to participate in at least a two-shift, 7-day roster. Shift and weekend penalty requirements will apply.

Applications to remain current for 12 months.