81 Customer Service Representatives jobs in Australia

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**Job Description:**
**Client Services Consultant - VMware by Broadcom Professional Services**
**Location:** **Canberra, ACT**
**The VMware by Broadcom Professional Services team is seeking an experienced** **Client Services Consultant** **to join our dynamic team. In this role, you'll collaborate with clients, sales, and technical teams to drive business transformation through our Strategic accounts focusing on VMware Cloud Foundation (VCF) consumption and adoption. You'll actively lead strategic customer engagement, account planning, territory reviews, forecasting, and deal-specific discussions to help clients achieve their business and technology objectives.**
**Your foundation in technical knowledge and your ability to articulate enterprise transformation will be key to helping clients realize the full potential of VMware by Broadcom solutions. Expertise in Business Development, value-based selling and relationship management will be essential in ensuring successful engagements.**
**What You'll Do:**
+ **Grow existing and net new business through Customer Discovery Sessions in partnership with pre-sales architects and consultants.**
+ **Create multi year Strategic account plans with a focus on growth**
+ **Engage and Lead account strategy sessions, identifying opportunities for expanding VCF solutions within key target accounts.**
+ **Design, Outline and Present technology journeys and high-level project strategies for client adoption.**
+ **Collaborate with Account Directors, Pre-Sales and Solution Architects to maximise project value and customer success.**
+ **Consistently meet or exceed assigned sales and revenue targets.**
+ **Develop and manage Statements of Work (SOWs), ensuring accurate project scope and resource alignment.**
+ **Negotiate project rates, legal terms, and SOWs with Customers.**
+ **Provide accurate booking forecasts and monitor the progress of engagements.**
+ **Work closely with your local Services Delivery Manager to ensure the correct delivery resources are assigned to each engagement.**
**Key Skills and Experience:**
+ **Strong technical foundation with the ability to translate complex solutions into clear, client-friendly communication.**
+ **Proven experience in selling enterprise transformation projects and delivering successful outcomes.**
+ **Expertise in forecasting, and consulting sales cycles.**
+ **Ability to collaborate effectively with cross-functional teams, including sales, technical, and services leadership.**
**Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.**
**If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.**
Welcome! Thank you for your interest in Broadcom!
We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions.
For more information please visit our video library ( and check out our Connected by Broadcom ( series.
Follow us on Linked In Broadcom Inc ( .

Paramount is a global media and entertainment organisation with some of the best known and loved brands in the world. In Australia, we deliver premium content on any screen, anytime, anywhere, via an enhanced viewing ecosystem.
We pride ourselves on creating content that gets people talking. What’s more, you can watch and stream for free all these great shows (and more) on 10 as well as 10 Drama, 10 Comedy and Nickelodeon, and a vast array of Free Ad-Supported Streaming TV, known as FAST channels, as well as our subscription video on demand service, Paramount+.

We now have a permanent full-time role available in our Sydney office for a Client Services Analyst to support our critical help-desk function.

Enough about us! What you’ll do as a Client Services Analyst:
The purpose of this role is to provide reactive and proactive incident resolution and service request management for technology applications, software, hardware and network systems, including user administration. This role works within a team environment supporting a dynamic and fast-paced media business.

Functions will also include:

Provide accurate Incident resolution and Service Request management, within established SLA time frames, meeting or exceeding user requirements and expectations.
Manage Incidents and Service Requests effectively; ensuring information is captured in the appropriate Management System for future reference and analysis.
Liaise with internal support teams, both local and international, and external service providers as required to resolve Incidents and complete Service Requests, to ensure compliance with SLAs.
Facilitate the acquisition and installation of hardware and software for users required by the business.
Contribute and document Client Services related knowledge to the internal wiki and assist in knowledge transfer across the team.
Securely maintain the IT Operational and physical environments in line with corporate security policies, standards and work practices.


What are we looking for in a Client Services Analyst? What’s important?

Ideally 2 years of experience working in an IT service/help desk role
Relevant tertiary or industry certified qualifications
A strong customer service and work ethic
Excellent analytical and problem-solving skillsVery effective verbal and written communication skills
Sound knowledge of Microsoft Office and media applications such as Adobe Creative Suite
Experience supporting both Windows and Mac desktop environments
Experience in using IT Service desk incident management processes, ticketing systems
Active Directory and Desktop Remote Management tools highly advantageous
Experience working in broadcast media would highly desirable


Paramount embraces differences and we welcome applications from people of all backgrounds regardless of factors such as race, colour, sex, language, religion, political or other opinion, national or social origin, property or birth. These grounds also include age, nationality, marital status, disability, place of residence and sexual orientation.
We’re honoured to have been named on Diversity Council Australia’s annual list of Inclusive Employers in 2023-24 and 2024-25. This acknowledgement highlights our commitment to creating a diverse and inclusive workplace where all employees feel valued and supported.
Paramount acknowledges Aboriginal and Torres Strait Islander peoples as Australia's original storytellers and the first peoples of the lands where we create, broadcast and connect. We pay our respects to their timeless stories that continue to shape Country and culture.

Reasonable adjustments Paramount recognises that everyone is unique, and you might require some adjustments to ensure you have the best opportunity to apply and be considered for this position. If we can make some adjustments to our recruitment/interview process to help set you up for success please contact us at Adjustments include but are not limited to; alternative application methods, interview setups, physical requirements, guidance for trans or gender diverse applicants, specific interview availability times.

**Coordinator Customer Support - Melbourne**
Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members - now and in the future, beginning day one. Your success is our success.
**Description**
**Job Summary:**
This customer facing position is the primary point of contact for owners, operators and maintenance personnel requesting support for Textron Aviation aircraft. Support requests will include, but are not limited to, technical parts questions, quote, procurement, and ordering of spare parts. Works with other Textron Aviation organizations/functional areas to develop and maintain a relationship with current and prospective Customers. **Job Responsibilities:**
* May be responsible for additional TAPD activities during off-shift coverage to include vendor expedites, factory expedites, and various other aspects of the business by coordinating closely with those TAPD areas upon their return.
* After hours monitoring of customer accounts for PAR status. Perform release verification per accounting flow chart.
* Help setup freight forwarder for international customers with customer account team.
* Responsible for training and guiding Sales Coordinators
* Coordinates tie-in between 1st shift and off shift coordinators to ensure AOG orders are being monitor and meeting shipping timeline.
* Review current training programs and process and work to improve and streamline process
* Provide daily activity report to the managers.
* Communicate/collaborate with the customer to identify and prioritize training needs.
* Provide quality standards training to employees.
* Identify and initiate training resulting from workmanship related issues.
**Qualifications**
**Education and Experience:**
* Requires high school education or equivalent plus general knowledge of aircraft parts and blueprint reading.
* 5 years of relative aftermarket, customer service, or manufacturing experience required.
* Aircraft experience is beneficial.
* SAP experience preferred. **Qualifications:**
* Ability to read, understand and analyze illustrated parts catalogs, overhaul manuals, and aircraft engine manuals.
* Must have a working knowledge of US export/import regulations and trade agreements. _The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified._
**Recruiting Company:** Textron Aviation
**Primary Location:** Australia-Victoria-Melbourne
**Job Function:** Product Support
**Schedule:** Full-time
**Job Level:** Individual Contributor
**Job Type:** Standard
**Shift:** First Shift
**Job Posting:** 05/06/2025, 10:42:36 PM
**Job Number:** 332282

**About Stryker**
Stryker is a global leader in medical technology, driven by a mission to make healthcare better. We design and deliver innovative solutions that improve patient outcomes across the world-and we back our people with the tools, trust, and support to thrive.
**Why this role**
Are you ready to take your **customer service skills** into a more meaningful industry? In this hands-on support role, you'll work behind the scenes to keep our demo and field service operations running smoothly.
You'll collaborate with sales, service, and engineering teams to coordinate repairs, manage demo bookings, and help solve real-world challenges that directly impact patient care.
This role is perfect for someone with **strong customer-facing experience** who knows how to **manage competing priorities and navigate tricky conversations** -whether you've gained that in healthcare, trades, hospitality, logistics, retail, or beyond.
**What you'll do**
+ Be the go-to person for demo and service support across Australia and New Zealand
+ Respond to enquiries from hospital staff, sales reps, and engineers via phone and email
+ Coordinate demo kit deliveries, service bookings, repairs, and part orders
+ Manage scheduling and job prioritisation for our field and treatment service teams
+ Track inventory and ensure equipment is clean, functional, and available
+ Troubleshoot issues and communicate clearly-even when things get tough
+ Maintain accurate records and support continuous improvement of systems and workflows
**Who you are - Required**
+ 2+ years in a customer-facing or stakeholder-facing role
+ Confident managing difficult conversations or high-pressure situations
+ Strong written and verbal communication skills
+ Highly organised, detail-focused, and comfortable juggling multiple priorities
+ Hold full working rights in Australia and available for full-time onsite work
**Preferred**
+ Experience in medical devices, service coordination, engineering, or logistics
+ A degree in biomedical engineering, science, healthcare, or a related field
+ Background supporting field-based or technical teams
**Why join Stryker**
+ Career development and internal mobility pathways
+ Health, wellness, and insurance benefits from day one
+ Paid parental leave, volunteer days, and generous leave options
+ Onsite gym and a high-performing, supportive culture
**Apply now**
We hire for talent-not just industry experience. If you're driven, people-focused, and ready to make a difference, apply today.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

**Job Description Summary**
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
**Job Description**
At GE Vernova, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It's about making infrastructure more intelligent and advancing the industries critical to the world we live in.
The **Customer Support Delivery Manager** is a senior leader with specific deep expertise in customer relations, domain knowledge in electrical utilities, support process and technical software. This role is responsible for providing critical business operational leadership for strategic regional Vendor support delivery and performance. The manager works cross functionally at GEV to ensure delivery of high-quality support and long-term customer success. The primary responsibilities include developing and driving action plans to accelerate Vendor issue resolution, maintaining vendor-to-customer communications, and advocating for the customer to ensure the successful operation of GEV support with Vendor(s).
The **Customer Support Delivery Manager** shall ensure that the Vendor is delivering the best possible support services, coordinating with the regional support leadership, TAMs, and cross functional stakeholders in commercial, sales and service delivery functions, including partner and vendor community, during the operation life of the GEV deployed solutions.
Serving as a primary point of contact between GEV Support and the Vendor, managing performance and support delivery to enable and facilitate collaborative engagement aligned with customer and GEV Vendor SLA and SLOs. The successful candidate will be expected to engage directly in strategic Vendor reviews, oversee operational Vendor performance delivery, drive and own process improvement initiatives, and work with the wider team to identify solutions that meet critical contractual SLAs.
**Essential Responsibilities:**
+ Primary point of contact for GEV - Vendor support delivery across the region, enabling escalation and wider cross functional engagement, full lifecycle into and out of Vendor to GEV teams
+ Supporting the Vendor in managing daily priorities and providing leadership across product, services and support functions to ensure customer success with OneGEV. Focused on delivering exceptional customer success in collaboration with identified Vendor.
+ Vendor reviews to ensure consistency of service delivery, performance, quality commitment and critical acceptance criteria is met
+ Contribution to M&S proposals, especially concerning the analysis of customer requirements with the Vendor and the validation of quotations from the Vendor
**Operational Expertise, Quality Delivery & Process Improvement, including** :
+ Vendor delivery metrics: On time delivery, Backlog and span for support issues
+ Manage complex technical analysis, leading RCA across Vendor and cross functional teams, involvement in customer relations for matters related to the Vendor capabilities and performance
+ Proactively identifying & delivering Vendor/GEV process improvements, managing Vendor requests & questions linked to GEV processes & tools
+ Leadership and collaboration with technical expertise within Vendor community, Services & Engineering to ensure M&S commitments are met, assessing resources & skills needs and driving demand planning with the Vendor
+ Ensure consistent application of M&S process, collaborating within region to drive consistent repeatable best practice and where possible, to influence global alignment
+ Partner with product and engineering segment leads to align support policies with Product Lifecycle Policies
+ Promote GEV values and integrity to all levels in the organization, champion for the Support function
+ Commercial Support
+ Bid (ITO) into Software Support Interface: contributing to complex proposals
+ Enforcement of ITO_OTR handoff points
**Basic Qualifications:**
+ Minimum of 2 years working with utility customers to support mission critical systems
+ Bachelor's degree from an accredited university or college; preferred Computer Science or in "STEM" Majors (Science, Technology, Engineering and Math)
+ Strong background in Support Service delivery with emphasis on vendor management and/or customer facing strategic leadership
+ Customer orientated delivery leader with a sense of urgency delivering service, excellent vendor management skills, managing interactions to establish credibility and trust at senior level
+ Strong and proven experience of working in a matrix organization
+ Demonstrated record of delivering support, services or managing vendor in utility domain
+ Excellent oral and written communication skills and mastery of PPT, Excel, word
+ Ability to simplify complex issues, drive for creative and effective solutions
+ Good management skills and proven team leadership ability
**Desired Characteristics:**
+ Demonstrate strategic level skills in collaborating with different stakeholders, influencing decisions and an ability to take strategic view
+ Identify and address inefficient processes
+ Appraise and articulate the value of what is most important to the customer and how GEV products and/or services can meet those needs as part of Vendor strategy
+ Addresses all customer concerns/issues in a timely and satisfactory fashion
+ External customer focus understanding business processes within Vendor framework
As GE Vernova is a global organization, working across different time zones, and monitoring, reading and responding to contact outside normal working hours can be expected.
**Additional Information**
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Description
At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes, by designing our own hardware, enabling it with powerful software, and tying it all together in the cloud.
We are seeking a Sr. Network Support Specialist to provide exceptional customer support (via phone, email, and chat) on wireless networks enabled by eero devices. You should be comfortable working in a technical support environment, curious to learn about eero support processes and tools, committed to doing the best for your team, and intrinsically driven to help customers.
Knowledge of computer networking, along with WiFi and telecommunications, is advantageous but not essential. We provide comprehensive training on all technical aspects of the role, including WiFi fundamentals, networking concepts, and eero-specific tools. This role will be working out of our office in Sydney, Australia providing an opportunity to work with an amazing team of intelligent, motivated, and supportive colleagues and be part of a growing global company that offers a range of career opportunities.
Key job responsibilities
As a Sr. Network Support Specialist, you will:
- Provide advanced technical support to customers and Tier 1 colleagues via phone, email, or chat
- Configure network devices, including routers, switches, firewalls, and wireless access points
- Troubleshoot complex network issues, such as routing, switching, and firewall problems - alongside the devices connecting to them
- Thoroughly document all support interactions and their resolutions
- Identify and escalate complex issues to higher tier support teams
- Provide guidance, mentoring, and on-the-job training to help junior team members continuously learn and improve
A day in the life
As a Sr. Network Support Specialist, you will take part in the day to day delivery of support provided to eero customers across the globe. You'll serve as the escalation point of contact for customers and Tier 1 Network Support Specialists, seeking resolutions for technical and account related inquiries that require more in-depth problem-solving and may be time-sensitive. You will work directly with CS Engineering teams when issues are large, critical, or complex.
Basic Qualifications
- Minimum of 2 years customer facing support experience with a minimum of 12 months in a technical support capacity
- Experience Delivering courteous and efficient support to both external customers and internal colleagues
- Ability to identify and troubleshoot technical issues efficiently and logically
- Ability to Leverage data and analytics to solve problems effectively
- Ability to effectively tailor your communication style and content of technical information, both verbally and in writing, to the needs and understanding level of your audience
- Willingness for continuous learning that includes networking certifications during provided company time (e.g., CompTIA Network +)
Preferred Qualifications
- Understanding of TCP/IP protocol suite and network infrastructure components (routers, switches), network operations (manage switching, VLANs, ACLs, Management access etc.), and troubleshooting methodologies using the OSI Model.
- Certified Wireless Network Administrator (CWNA) certification (training provided)
- Cisco Certified Network Associate (CCNA) (training provided)
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Customer Service Coordinator (Invoicing Support) - Melbourne**
Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members - now and in the future, beginning day one. Your success is our success.
**Description**
**Job Summary:**
We are seeking a detail-oriented Customer Service Coordinator (invoicing support) to assist the Customer Service Managers and upcoming iMRO (Integrated Maintenance, Repair and Overhaul) transition in a dynamic general aviation environment. This role is a 12-month contract and involves customer invoicing, providing administrative support, and ensuring smooth coordination between departments to enhance customer satisfaction and operational efficiency. **Job Responsibilities:**
* Assist Customer Service Managers with daily administrative tasks and customer interactions.
* Coordinate communication between internal departments and external customer regarding service updates, invoice status, maintenance schedules, and warranty programs.
* Maintain and update customer records, work orders and service documentation and support the preparation of reports and other customer related documents.
* Generate, review and process customer invoices accurately and in a timely manner.
* Ensure accurate recording of labor, parts and other costs associated with aircraft maintenance services by working closely with the CSM and Maintenance Manager.
* Work closely with the finance department to resolve any discrepancies related to billing and payments
* Communicate with customers regarding invoice details, payment terms, and account status
* Monitor outstanding invoices and follow up on overdue payments when necessary
* Support the Customer Service Manager in upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer.
* Responsible for participating in the Service Center safety culture.
**Qualifications**
**Qualifications:**
* Minimum 2 years in customer service, administrative support, or invoicing, preferably in aviation.
* Familiarity with iMRO or aviation maintenance software is a plus.
* Experience with customer invoicing, accounts receivable, or financial documentation
* Ability to collaborate across different departments to support seamless customer service and maintenance operations
* Proactive approach to resolving customer inquiries and operational challenges
* Excellent written and verbal communication
* Possesses good organization and time management skills
* Attention to detail, goal oriented
* Ability to prioritize and manage time sensitive responsibilities
**Recruiting Company:** Textron Aviation
**Primary Location:** Australia-Melbourne
**Other Locations:** Australia
**Job Function:** Product Support
**Schedule:** Full-time
**Job Level:** Individual Contributor
**Job Type:** Standard
**Shift:** First Shift
**Job Posting:** 06/05/2025, 8:48:05 PM
**Job Number:** 331121

**Customer Service Coordinator (Invoicing Support) - Melbourne**
Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members - now and in the future, beginning day one. Your success is our success.
**Description**
**Job Summary:**
We are seeking a detail-oriented Customer Service Coordinator (invoicing support) to assist the Customer Service Managers and upcoming iMRO (Integrated Maintenance, Repair and Overhaul) transition in a dynamic general aviation environment. This role is a 12-month contract and involves customer invoicing, providing administrative support, and ensuring smooth coordination between departments to enhance customer satisfaction and operational efficiency. **Job Responsibilities:**
* Assist Customer Service Managers with daily administrative tasks and customer interactions.
* Coordinate communication between internal departments and external customer regarding service updates, invoice status, maintenance schedules, and warranty programs.
* Maintain and update customer records, work orders and service documentation and support the preparation of reports and other customer related documents.
* Generate, review and process customer invoices accurately and in a timely manner.
* Ensure accurate recording of labor, parts and other costs associated with aircraft maintenance services by working closely with the CSM and Maintenance Manager.
* Work closely with the finance department to resolve any discrepancies related to billing and payments
* Communicate with customers regarding invoice details, payment terms, and account status
* Monitor outstanding invoices and follow up on overdue payments when necessary
* Support the Customer Service Manager in upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer.
* Responsible for participating in the Service Center safety culture.
**Qualifications**
**Qualifications:**
* Minimum 2 years in customer service, administrative support, or invoicing, preferably in aviation.
* Familiarity with iMRO or aviation maintenance software is a plus.
* Experience with customer invoicing, accounts receivable, or financial documentation
* Ability to collaborate across different departments to support seamless customer service and maintenance operations
* Proactive approach to resolving customer inquiries and operational challenges
* Excellent written and verbal communication
* Possesses good organization and time management skills
* Attention to detail, goal oriented
* Ability to prioritize and manage time sensitive responsibilities
**Recruiting Company:** Textron Aviation
**Primary Location:** Australia-Melbourne
**Other Locations:** Australia
**Job Function:** Product Support
**Schedule:** Full-time
**Job Level:** Individual Contributor
**Job Type:** Standard
**Shift:** First Shift
**Job Posting:** 06/05/2025, 8:48:05 PM
**Job Number:** 331121