Administration Support Officer/Receptionist

Full Job Description

Right at Home has a mission to ‘improve the quality of life for those we serve’. We do this by choosing the Right People, to deliver the Right Services with the Right Approach. To continue this unwavering standard of quality care, we look for people who build our culture, who are sensitive and adaptable to clients’ different personalities, cultural backgrounds, and home dynamics, and who align with our values of flexibility, approachability, accountability, collaboration and integrity.

The foundation of becoming a successful Right at Home care worker is a deep passion for people and a commitment to providing high-quality care. In return, Right at Home provides flexibility and work security and a sense of belonging to a local, and national team. Right at Home values and supports your contribution and focuses on your career development with mentoring by experienced nurses and care managers, ongoing training, and continuous support with care manager supervision. Competitive pay, career development, a reward and recognition program and a world class team connection portal called ‘Right About You! ’ which includes a wellbeing and discounts program are all part of the advantages of working for Right at Home.

Right About You! is our new employee communication, recognition, wellbeing, benefits and discounts program. The program connects, recognises and supports Right at Home people wherever and whenever we work. The program brings to life our Values and Culture with the use of eCards to recognise employees and peers doing great work. A key benefit of Right About You! is to help our caregivers save money everyday, with discounts at over 400 Australian and international retailers. The best part? ALL of the discount offers can be used in conjunction with any sale prices or promotions offered by the retailer - so our caregivers save even more on things like groceries, petrol, clothing, entertainment, gadgets, appliances, travel and much more!

If spending is not their thing, our caregivers click through to our wellbeing portal for tips and tricks on how to maintain a healthy balance in their life. If they are looking for some midweek meal inspiration, needing help winding down at the end of a busy day, or just looking for simple ways to move more, there are loads of videos, recipes, articles, tools and tips to support their physical, financial and mental wellbeing. Or, they click on our news stream to connect and keep up to date with their local office team mates or send them a ‘high five’ for something they did well.

As part of Right at Home’s RightPeople , we have ensured that whatever makes our caregivers tick, Right About You! has it covered.

Right at Home is Australia’s leading quality home care provider, caring for seniors, adults living with a disability and adults recovering from a hospital stay. There’s nothing more important than providing care for those in need, and Right at Home offers careers for Certificate III Companion Care Level Caregivers right through to Registered Nurses who provide complex medical support to our clients.

In these trying times, we want to help and support you and your career. We want to provide you with the opportunity to serve a community who needs you right now. Right at Home stands prepared to equip you with the right training and support so you can help our most vulnerable community members, making a real difference to them while growing and thriving as a person. As a Right at Home caregiver, our mission of ‘improving the quality of life for those we serve’ becomes your mission, too.

If our values align with yours, and you would like to experience the benefits of working for Right at Home, don’t waste another moment. Search for a job near you by clicking on the search button below. You can search by state, by selecting a Right at Home Office near you, or by selecting a job category.

Right at Home is one of the leading providers of qualityin-home care in Australia. Our mission is to improve the quality of life for those we serve ensuring the Right Care, Right at Home. We support people living with complex and post-operative care needs, dementia and cognitive decline, seniors, adults, and People living with a disability including NDIS participants. Our services help clients to remain safe and independent in their own home. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility.

About the Role

This fulltime role is open to applicants keen to work with our community of aged and persons with disabilities, providing administrative support to the coordination team.

This position is Permanent Part Time 3 days a week Monday, Tuesday and Wednesday 9:00 am to 5:00pm

The role includes monitoring staff compliance documents taking inbound and making outbound calls. Excellent Customer Service and communication skills are essential, including a friendly and positive approach with client interactions. The purpose of this role is to provide reception and administrative duties and as the first person of contact for clients and participants this role is to represent the organisation in the first instance and to create a warm and welcoming atmosphere paired with knowledge about the organisation to assist with enquiries.

Key Responsibilities/Main Duties

Reception
● Answer the phone and direct calls within the
organisation
● Sending, receiving and distributing mail
● Liaising with visitors and external providers
● Maintanence of office (Cleanliness)
● Purchasing and organising all stationary office
supplies
● Purchasing and organising all staff amenities
● Sending and collecting post
● Binding, laminating, printing, copying and
scanning
● Disinfecting to ensure we are complying with
Covid-19 Hygiene standards

Administration

● Filing
● Assisting with accounts
● Administrative Support (General)

Benefits and perks

• A diverse group of people in a great team environment, who share knowledge, pursue growth and a desire for excellence.
• Opportunity for further training and professional development
• Wellbeing and Rewards benefits
• The role will be covering the Southwest of Victoria (Warrnambool is primary location)

Skills and experience

• Prior experience in the healthcare, aged care or disability sector is desirable
• Strong administration skills with prior experience in dealing with clients
• Excellent verbal and written communication skills
• Ability to work autonomously and within a team
• Excellent computer literacy including the use of Microsoft Office Programs
• Excellent communication and phone skills with the ability to liaise and consult with a wide range of clients, health professionals and team members

All applicants will be required to provide copies the following documents

Valid National Police Check within 12 months

Working Rights in Australia for Full Time Employment

Current Driver's License

To apply, please provide an updated Resume along with a brief covering letter giving an overview of your skills and experience relevant to the requirements of the role.