Client Support Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About the Role

We are seeking driven, energetic and customer centric individuals to join our Client Support Team! We support both new and existing Ezidebit customers with a range of enquires and are a pivotal part of our customer’s journey.

Working with a small team, in an open planned office environment, you’ll deliver outstanding customer service experiences, with an emphasis on customer loyalty. 

Your key responsibilities will include:

• Managing and actioning incoming calls, chats and emails from business to business customers in a timely and effective manner;
• Responding, investigating and resolving questions and queries from clients;
• Maintaining client data and ensuring its integrity;
• Identifying issues and trends that are affecting our clients and escalating appropriately to ensure timely resolution.

About You

Our ideal team members both enjoy, and have experience in, the customer service space. This may be through face-to-face channels, such as retail, or over the phone, live chats, or emails. You enjoy working with people, both as customers, and within a tight knit team who create experiences our customers tell others about.

You are motivated by learnings and new challenges in and a looking for a role that can set you on a range of career paths. 

Ideally, you’ll being:  

• Experience in a customer focused position;
• Strong communication skills (written & verbal) with the ability to work with a wide range of people;
• Understanding of a quick moving environment;
• High attention to detail and the desire to learn new technology and systems;
• Ability to think outside of the box and solve problems quickly and effectively.

About Us

Global Payments Inc. (NYSE:GPN) is a world leader in payment technology solutions, delivering innovative services to our customers globally. Within our Global Payments network we have two of Australia’s most successful FinTech Companies, Ezidebit  and eWAY. 

Ezidebit  is a fast growing Financial & Technology Company supporting businesses with direct debt payments. 

To Apply 

Apply now with a resume outlining how your skills and experience makes you the right person for this role. 

Please note: recruitment for this position will commence immediately. Interviews will occur as applications are received.

We respectfully ask that no recruitment agencies contact us in regards to this position.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.