Customer Care Consultant

Full Job Description

About your new employer

West Recruitment is currently partnering with a large and progressive business who are globally listed and have offices based across NSW. This well-rounded role will allow you to utilise both your technical skills and commercial acumen to take your career to the next level.

About your new job

Due to continued growth, an opportunity has become available for a professional and experience Customer Service Provider. Your tasks will include but not be limited to –
•Manage and deliver the intake and deregistration of customers
•Conducting care calls and wellness checks to customers who have life support mechanisms in their homes to certify their safety and well-being during power outages
•Ensuring customer satisfaction with every call
•Conduct quality insurance of internal processes to ensure we are meeting all regulatory requirements
•Develop and maintain communications to be shared via all communication channels
•Record and respond to customer complaints pertaining to life support processes
•Prepare and provide input to weekly, monthly, and ad-hoc reports as directed
•Attending external forums representing the company

About you
•Previous experience in a high-paced customer service role
•Always display a customer focused mindset and able to deliver empathetic service regardless of circumstances
•Able to think outside the square demonstrating an agile approach to work
•Experience working with multiple systems and resources
•Manage competing priorities to achieve effective, efficient and productive customer service
•Manage change and be adaptable to a changing business environment, including the introduction of new procedures, systems, and regulatory policy
•Be able to complete a medical and police check

What’s in it for you?
•A Permanent opportunity with a highly regarded corporation
•A HIGHLY competitive salary
•A great opportunity to develop, learn and grow your skills
•Car parking for all staff
•Soon to be moving to a state-of-the-art office in Parramatta

If this opportunity sounds right for you please click the Apply Now button and an experienced consultant may call you to discuss further.

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