Customer Care Consultant

Full Job Description

• Ability to work from home  with no mandated minimum days in the office once training completed
• No weekend or public holiday work. Shifts  Monday to Friday rostered between 8am-6pm
• No call centre experience necessary and no selling required

We are looking for  Full-time, Permanent Part-time and Casual  people at heart who enjoy solving problems.

As a leading water utility, Yarra Valley Water is committed to building and developing your career. This is not just talk, some of our most senior leaders started in our call centre. Our Customer Care Consultants are provided with an initial 4 weeks of onsite training to set you up right. Our culture fosters an inclusive, collaborative work environment and provides the ongoing training & development opportunities, flexibility and support that lead to high levels of achievement and personal satisfaction.

Want to know what we are all about. Hear from our own staff on video  HERE

The role of a Customer Care Consultant:
Our Consultants provide exceptional customer service to our customers via phone, email, live chat and SMS, primarily relating to billing enquiries (don't worry, there is no sales component to this role!).

About you:

• Desire to make a difference in the lives of people you interact with, and to provide that rare level of care and customer service that meets everybody’s needs
• Enjoy an opportunity to solve problems
• Experience in an industry that has a strong sense of customer service like Retail, Hospitality, Travel or more
• Able to adapt, show resilience and work proactively and independently
• Ability to explain complex information to diverse audiences both verbally and in writing
• Computer savvy and able to use multiple software platforms at the same time

What’s in it for you?

• Salary - we reward you as you learn, based on your performance! The starting salary is $55,031.35 + 11.5% super, which then increases to $58,197.36 upon completion of 6-month probation, with a final increase to $61,359.22 at your 1 year anniversary.
• Salary increases, up to 2 salary increases occur after your first year.
• $650 Work from Home Allowance when you complete your training
• No set mandated days in the office – rather organisational moments that matter where the commute is worth it as we are deliberately connecting onsite when its meaningful and better in person (on average a day a fortnight). 
• We are dedicated to building & developing your career - ongoing coaching & training will be provided to assist you in your development with a view to long term career opportunities across the business – the sky is the limit!
• Onsite free parking, and subsidised bistro in the heart of Mitcham (short walk to shops, restaurants, and train station).
• Supportive, friendly team environment within a vibrant culture focused on encouraging and achieving.
• 14 weeks paid parental leave, paid team community volunteering days, gender affirmation leave and sorry business days.

Commencing on  Monday 17 th June 2024, a comprehensive training program will be provided over 4 weeks on site in Mitcham.

Work from home flexibility will be offered after training. Customer Care is open from 8am to 6pm Monday to Friday , the standard working hours are up to 7.6 hours per shift, which will be rostered on a rotational basis.

Please contact us via email   if you have any questions about becoming a Customer Care Consultant.

How to apply
Submit your resume and we will just ask you a few more questions to understand you a bit more.

Please note that this ad may be closed prior to the closing date if application volumes are exceeded.

We welcome applications from everyone, including Aboriginal and/or Torres Strait Islander peoples, people with Disability, mature age and young job seekers, members of the LGBTI+ community, and people from all cultural backgrounds .  If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please contact us via email 

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position. This may also include a Police Check or AusCheck, where an offer will be subject to a satisfactory outcome of these checks.