Customer Service Specialist

Unleash Your Bold: Be Part of Cargo Crew's Global Uniform Movement

Ditch the drab, embrace the vibrant! Cargo Crew isn't your typical uniform factory. We're rebels, dreamers, and doers shaking up the industry with innovative, ethical designs that make brands and their teams cheer. We obsess over crafting modern uniforms people love to wear, and we're seeking passionate souls to join our crew and fuel our global mission.

The Role

As our Customer Service Champion, you'll be the star of our client experience. Build authentic, long-lasting relationships that unlock opportunities and maximize client success.

Your Daily Heroics [Building new and existing relationships]

Be the first impression: Answer inbound inquiries (delegate some when needed) and go beyond just answering questions. Understand client needs and respond thoughtfully.

Spot and nurture new opportunities: Find, cultivate, and qualify new clients, expanding existing partnerships or referring larger ones to the manager. Understand key players and decision-making processes.

Deep dive into client needs: Analyze client requirements and their industry (with support if needed).

Craft winning proposals: Draft ideas showcasing Cargo Crew's value, benefits for clients, stakeholders, and potential service models. Get internal advice on styling and pricing.

Present with confidence: Lead client presentations where possible (with support if needed) and aim to convert opportunities into actual business.

Master the paperwork: For smaller clients, handle document completion and signing. For larger ones, support the manager with contract negotiations and ensure all agreements are signed and maintained.

What awaits you?

Join Cargo Crew and collaborate with a vibrant team, driving growth in a creative, design-led brand that impacts the Corporate, Hospitality, and Events scene. Work from our stunning HQ in Melbourne's Northern Suburbs, featuring a showroom, production site, and warehouse.  

Build a lasting career with endless growth opportunities, all while enjoying a positive, high-energy, and fun work environment. Plus, embrace the flexibility of our hybrid work model - the perfect blend of in-person collaboration and remote freedom. 

Who are you?

Are you a B2B or D2C sales or service superstar who thrives on building relationships? Do you have an eye for style and a passion for making clients rave? We need someone who can sell with confidence, build trust like a champ, and communicate like a dream (written and verbal, of course). You'll need a keen eye for detail, top-notch organization, and a client-first mindset that aligns with our values. Bonus points for fashion or uniform industry experience, and a passion for exceeding expectations in everything you do. Think you're the missing piece of our crew? 

Why Cargo Crew?

Thriving workplace: Imagine a creative hub buzzing with inspiration and new challenges every day. That's Cargo Crew. Bring your authentic self, and watch your career flourish.

Ethical Impact: Our core mission? Empowering brands through ethically-made uniforms that resonate with everyone. Join us in making a positive difference!

Global reach: With uniforms in over 80 countries and worn by 45,000+ crews, we're a force to be reckoned with. And we're not stopping anytime soon.

Collaborative spirit: Innovation thrives when we work together. We value openness, perseverance, and passion, fostering a united front from team to clients to partners.

Sound exciting? We bet it does! Don't worry about checking every box (just the crucial ones). If this resonates with you, let's chat!

#CargoCrew #GlobalUniformRevolution #JoinTheCrew