English & Japanese Bilingual Customer Advisor **Fully Remote**

We are recruiting for a temporary Customer Service Assistant to speak both Japanese and English.

**This position is fully remote anywhere in the UK**

Main Purpose of role:

• Responding to English and Japanese emails, answering English and Japanese calls,
• Dealing with customer quires on our system and translating replies from English to Japanese and Japanese to English.
• To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and Japanese.
• You will be communicating directly with customers on the phone, by email, social media and live web chat.

The Multilingual Consultant will report into the Japanese Team Leader.

You should have:

• A natural ability to communicate and empathise
• A confident and professional manner
• A real willingness to help a customer with their challenge
• The desire to have fun at work!

Salary:            £13.50 per hour, 40 hours per week.

Location: Main Office is in Ringwood, Hampshire.

Hours:                                      40 paid hours per week.

Shifts:                              Rota hours: Monday-Friday 1am-9am

Benefits:

• IIP Accredited Employer
• great working culture of fun and sociable team environment
• 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
• Pension Scheme with Standard Life
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Recommend a friend scheme paid reward of £1000
• Apprenticeships qualifications and career flight path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards