General Manager - Operations

Full Job Description

This leading D2C eCommerce business is looking to hire  a distinguished General Manager  to steer and manage online retail and warehouse operations for this leading lifestyle brand.

This role is not just a job; it’s a journey—an adventure in driving operational excellence and delivering unparalleled customer experiences in the digital realm.

What You’ll Do:

• Lead with Vision : Guide a dedicated team of marketers, designers, and eCommerce experts.
• Craft Exceptional Experiences : Shape the customer journey from first click to final checkout.
• Master Inventory Dynamics : Keep product offerings fresh and availability seamless.
• Maintain P&L and balance sheet - cashflow management and forecasting.
• Streamline Logistics : Ensure every order arrives on time and every return is hassle-free.
• Drive with Data : Leverage analytics to propel us forward and keep us ahead.
• Maintain Digital Excellence : Collaborate with tech teams to ensure  platform is second to none.
• Build Strong Partnerships : Manage vendor relationships with savvy and finesse.
• Uphold Our Standards : Be the guardian of compliance in a fast-paced digital marketplace.

Who You Are:

• An experienced professional with at least 5 years in business operations within an online business.
• A leader with the charisma to inspire and the strategic mind to innovate.
• Skilled in eCommerce platforms, inventory systems, supply chain and warehouse, marketing and analytics tools.
• An exceptional communicator, problem-solver, and project manager.
• A passionate advocate for luxury / lifestyle brands and a champion of the customer experience.

Ready to embark on this exciting journey hit apply and share a cover letter outlining your achievements.

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