Radiology Clinical Coordinator (3393)

The Radiology Clinical Coordinator plays a crucial role in the efficient operation of the Radiology Department

This role involves:
•    This position involves managing and coordinating inquiries received from various sources, including switchboard, referring and enquiring clinicians/patient navigators and other stakeholders.
•    The Radiology Clinical Coordinator is a key position with responsibility for managing the flow of information within the department, ensuring that inquiries are promptly and accurately addressed by directing them to the appropriate personnel, including radiologists, the administrative team, or the radiographers.
•    The Radiology Clinical Coordinator will escalate any delays to enquiries or concerns to the Medical Operations Manager or the Medical Director of Cancer Imaging.
•    This role requires strong organisational skills, excellent communication, and the ability to work effectively in a fast-paced healthcare environment.
•    This position involves working with the Radiology Information System (Karisma), Picture Archiving and Communication System (PACS) and Epic (Electronic Medical Record) to help facilitate enquiries.
•    Inquiry Management:
-Receive inquiries via phone, email, EPIC secure chat and in person from either switchboard, referring clinicians (within Peter Mac or from our Parkville Precinct Partners) or other staff members.
-Ensure inquiries are documented and tracked for resolution with appropriate follow up time.
-Provide initial information and assistance to enquiries whenever possible.
•    Coordination and Distribution of enquiries:
-Effectively distribute inquiries to; the appropriate radiologist according to the departmental roster with, where-ever possible, matching radiologist skillset and the enquiry, the administrative (if bookings related), nursing or radiographer team.
-Prioritise and schedule inquiries based on urgency and departmental guidelines.
-Maintain clear communication channels to ensure prompt responses and resolution.
•    Work with the administrative team to assist with appointment scheduling
-Assist referring clinicians and work alongside with the administration team in scheduling scans for patients, coordinating with relevant staff to ensure optimal scheduling efficiency.
•   Collaboration:
-Work closely with radiologists, radiographers, nursing and administrative team, Medical Operation Manager and the Medical Director of Cancer Imaging to facilitate the seamless operation of enquiries for the Radiology Department

Quality and Improvement:
•    Assists the Medical Operations Manager and the Medical Director of Cancer Imaging to undertake required quality initiatives, audits, risk management according to the NSQHS Standards.
•    Assists with conducting or supporting clinical audit activities required by the Cancer Imaging Executive team
•  Assists the Cancer Imaging Executive team with the coordination of policy development and review
•    Assists with staff education and training, quality improvement and risk management.
•   Assists the Medical Director of Cancer Imaging and Medical Operations Manager on achieving Key Performance Indicators related to the Medical Staff of Cancer Imaging.

The Radiology Clinical Coordinator is a vital part of the Radiology Department, ensuring that enquires are handled efficiently within an appropriate timeframe. This role demands a dedicated and proactive individual who can contribute to the overall success of the department and provide essential support to patients and healthcare professionals.

Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025

HS Grade 4

Immunisation Category B