Senior Systems Administrator

Full Job Description

Justice and Attorney-General (Organisation site )
Reform & Support Services; Queensland Courts Service; Courts and Tribunals; Brisbane

As Senior Systems Administrator in the Recording and Application Services team, you will be responsible for providing dedicated technical support of the ServiceNow platform to Courts and Tribunals Queensland.

As part of the Support team, the role of the Senior Systems Administrator will be to work closely with the business area subject matters experts and development team to provide operational support of the QTranscripts application as well as support of forms and workflows in the separate corporate ServiceNow instance. This involves working with managed service providers and both internal and external clients.

Job details

Position status

Position status Fixed Term Temporary

Position type

Position type Flexible full-time

Occupational group

Occupational group IT & Telecommunications

Classification

Classification AO6

Workplace Location

Job ad reference

Job ad reference QLD/560302/24

Closing date 09-May-2024

Yearly salary

Yearly salary $110216 - $117693

Fortnightly salary

Fortnightly salary $4224.60 - $4511.20

Job duration

Job duration Until 30 June 2025 with possible extension

QTranscripts is a Service Operations Platform built on ServiceNow which provides a customer ordering portal and backend workflow management for internal staff and external service providers to support the production and delivery of court transcripts.

Responsibilities include:

• Provide support, maintenance and incident response for the ServiceNow platform including dealing with complicated system matters with thorough investigation and diagnosis of incidents and undertaking remedial action within agreed service level targets.
• Configure/install/monitor/support/manage the ServiceNow platform by applying sound technical expertise.
• Analyse, advise, recommend and plan maintenance upgrades or enhancements to the ServiceNow platform.
• Support daily data extract/transform/load (ETL) process and underlying technology services.
• Liaise with the relevant internal and external stakeholders on matters relating to troubleshooting and upgrade information, including other departmental support teams and key business owners.
• Undertake the development and maintenance of procedures and guidelines to ensure continuous improvement of recording and transcription technology operations.
• Provide and maintain timely, client focused problem and service management for Recording and Transcription Platform services in line with broader CTS service management standards.
• Maintain knowledge of current trends, industry and technology directions and product road maps for ServiceNow administration.
• Provide timely feedback to clients and management regarding the status of problems and service requests to ensure that agreed service levels and client service standards are achieved.
• Research problems and resolve issues to ensure reliability and availability of services.

Applications to remain current for 12 months.

Job Ad Reference: QLD/560302/24

Closing Date: Thursday, 9th May 2024

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .

Please ensure you download all attachments and follow the instructions on how to apply.

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We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.

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