What Unilever Jobs are in Australia?

Who are we?
On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé , and Continental.
We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world's first purposeful brand, Sunlight Soap more than 100 years ago, and it's at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.
A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There's no better time to join our team!
Job Summary
The Grocery Execution Manager is responsible for driving in-store excellence and delivering sustainable growth across key grocery customers including Woolworths, Coles, and Metcash. This role leads the execution of Unilever's Perfect Store strategy, ensuring strong performance across revenue, market share, and key customer metrics, while partnering closely with retailers to unlock growth opportunities. A core focus is leading the NSW & VIC field team to consistently deliver high-quality execution in store and achieve business targets.In addition, the role is a critical people leadership position, coaching and developing Territory Business Managers, embedding a strong safety culture, and fostering an inclusive, high-performing team environment. Success in this role requires commercial acumen, strong customer relationship skills, data-driven decision-making, and the ability to influence and negotiate effectively to deliver win-win outcomes for both Unilever and its retail partners
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
+ Drive RSV growth, Market Winning Share and budgets for their customers and categories.
+ Lead execution of the Perfect Store plan delivering profitable and sustainable retailer, business and market growth for all customers.
+ Lead the NSW & VIC grocery execution team in executing the grocery strategy in-store delivering key targets in relation to Perfect Store as well as Turnover in key MSOs across all categories.
+ Coach and develop Territory Business Managers.
+ Embed a culture of Safety across the NSW & VIC team.
+ Deliver range reviews in key MSOs working in collaboration with the grocery team.
WHAT YOU NEED TO SUCCEED
Experiences & Qualifications
+ 3+ years FMCG experience
+ Full driver's license
Skills
+ Selling - ability to increase top line growth by influencing customers to implement Unilever initiatives bigger and faster.
+ Negotiation - understands negotiation approaches and how to drive improved commercial outcomes at the customer, category and Unilever level.
+ Is data literate, able to analyse data to make better decisions and identify new trends that impact the customer, category and Unilever.
+ Customer Relationship - deeply understands the needs of retailers and the channel, and how to collaborate with them.
+ Executional Excellence - delivers flawless execution of key business drivers and growth by executing Perfect Store and other priorities.
Leadership
+ You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.
+ You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.
+ Critical Unilever Behaviors
+ TALENT ENABLER - we create safe spaces for honest conversations and enable personal growth.
+ OUTCOME OWNER: We face facts and take accountability for results.
+ NIMBLE LEARNER: We constantly learn and experiment to drive performance.
+ CONSUMER LOVE: We get on the frontline - deeply understanding our consumers
+ MARKET MAKER: We are market makers - driving category growth with our customers.
+ OUTCOME OWNER: We face facts and take accountability for results.
What awaits you at Unilever?
The core of Unilever's culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.
This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.
This is a great opportunity to work within an iconic and global organization. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!
Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.
This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities.
At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.
Job Category: Customer Development
Job Type: Full time
Industry:

Who are we?
On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, and Continental.
We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world's first purposeful brand, Sunlight Soap more than 100 years ago, and it's at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.
A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There's no better time to join our team!
Main Job Purpose
We are looking for a Process Engineer to join our North Rocks factory. Process Engineers are required to support Manufacturing teams by focusing on elimination of losses and waste on the production line including, but not limited to, minor stoppage reduction, change over time reduction, elimination of RPM waste; other non-value-added reduction activities and support of digital related projects.
It is a critical role for developing our factory to a World Class standard: zero defects, zero waste and zero losses. The successful candidate will extensively apply the full range of Autonomous Maintenance and Focused improvement methods and tools including Centrelines (CL); Clean, Inspect & Lubricate (CIL's); Standard Work Instructions (SWI); Tagging; Root Cause Analysis (RCA) and Kaizens; Plan, Do, Check, Act (PDCA); Single Minute Exchange of Dies (SMED) and 5S.
Key KPIs would be based on reduction of waste and unplanned downtime including Waste %, Minor Stops, Process Upsets, Material Quality/Availability and Changeovers in the Department.
Key Responsibilities:
+ Eliminate Waste and Loss according to the UMS (Unilever Manufacturing System) prioritization process using BPCD (Business priority and cost deployment), FI, AM and PM pillar tools and methodologies. Lead prioritization of losses and recommend focus areas for the department
+ Directly responsible for AM and FI pillars in the department
+ Run to Standard (R2S) implementation: (Data collection and analysis, Prioritization of losses, Problem solving, SMED, AM activities definition and machine settings (Centerlines or Process parameters definition)
+ Train line crews on technical standards and restoration of basic conditions (Stability sustainability);
+ Upskilling the line crews in AM and FI tools to ensure we are equipped with the right ability
+ Adhere to and follow Good Manufacturing Practice (GMP) hygiene standards
+ Support Safety, Hygiene, GMP and Quality initiatives in the department
+ Drive 5S standards
What you'll need to succeed
+ Experience in FMCG manufacturing undertaking the duties of a Process or Reliability Engineering for minimum 2 years, working with and training/coaching line crews
+ Unilever Manufacturing System/World Class Manufacturing (UMS/WCM) or similar lean/TPM methodologies including RCA and FI
+ Business acumen and financial tools, understanding of the Master plan, factory priorities and how manufacturing performance of the site correlates with its finance KPIs and Business Groups (BGs) targets achievement
+ Engineering degreed preferably. Potentially this is a development role for a technician, technical operator or leading hand with a good understanding of R2S/Manex methodologies and strong leadership/coaching skills.
What awaits you at Unilever?
The core of Unilever's culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.
This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.
This is a great opportunity to work within an iconic and global organization. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.
Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!
Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.
This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities.
At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.
Job Category: Supply Chain
Job Type: Full time
Industry:

Who we are?
On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, and Continental.
We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world's first purposeful brand, Sunlight Soap more than 100 years ago, and it's at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.
A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There's no better time to join our team!
Job Description Overview
We are looking for a commercially minded and highly capable finance leader to support the Tatura Factory and Foods Business Unit. This role offers the opportunity to lead performance, influence strategic decisions, and partner closely with operational and cross-functional teams to drive value, governance, and profitable growth. As a key member of the ANZ Finance team, you will play an important role in shaping business performance while helping simplify processes and strengthen stewardship across the broader finance agenda.
Main Responsibilities
+ Lead finance performance management, governance, planning, and accountability for the Tatura Factory.
+ Own the end-to-end Supply Chain Finance agenda for the Tatura Factory and Foods Business Unit, supporting value creation and profitable growth.
+ Provide clear analysis, commercial insight, and performance recommendations to the Foods Business Unit Leadership Team, Tatura Factory Leadership Team, and ANZ Finance team.
+ Partner with Production, Engineering, Procurement, and R&D to support innovation, savings delivery, capital investment, and strategic projects.
+ Contribute as a key member of the ANZ Finance team, supporting the broader finance agenda, stewardship, and continuous improvement
What You'll Bring
+ Previous experience in a Supply Chain Finance role and strong SAP capability would be advantageous.
+ Strong business partnering capability, with the ability to influence and build trusted relationships across a wide range of stakeholders.
+ Excellent analytical and problem-solving skills, with the ability to turn data into clear insight and action.
+ Experience in performance management, financial governance, and driving accountability for results.
+ Strong communication skills and confidence working cross-functionally in a dynamic, fast-paced environment.
+ Strategic thinking, curiosity, and the ability to manage competing priorities while continuously improving ways of working.
Key Skills
+ Trusted Business Partner - Ability to build relationships with a wide range of people
+ Analytical Capability identifying actions and insights
+ Performance Management and holding others to account
+ Experience of working in a changing environment, building processes
+ Leading and building Teams
Key Competencies
+ Firm & self-confident
+ Bias for Speed, Accuracy & Action
+ Strategic thinker - connect the dots
+ Eye for detail
+ Customer Focus
Other critical characteristics
+ High levels of drive & determination to deliver tangible results improvement
+ Excellent communication and relationship building skills
+ Ability to work with cross functional team environment
+ Ability to manage competing priorities
+ Excellent analytical and problem-solving skills
Location and Travel
This role requires the successful candidate to be based within reasonable proximity to the Tatura factory site. Ad hoc travel to Sydney will also be required from time to time.
Why Join Us?
At Unilever, 94% of our employees at the Tatura factory would recommend us to friends and family. Here's why:
+ On-site Support: Access to a social worker, and soft tissue clinic offering physiotherapy services
+ Financial Rewards: pay reviews, and generous service awards
+ Supplementary Sick Leave and Insurance Coverage: Ability to apply for additional paid sick leave for up to 76 calendar days, and salary continuance insurance for up to 2 years
+ Inclusive Culture: Support for gender affirmation, interchangeable leave, career breaks, and domestic and family violence leave
+ Flexible Work: Flexible working policy and 16 weeks of paid parental leave
+ Product Perks: Company parcels packed with Unilever products each month
+ Recognition Programs: Peer reward and recognition initiatives.
+ Exclusive Discounts: Deals with top brands like Dell, Apple, Headspace, HSBC Bank, AON Insurance, Bupa, Dermalogica, and more
+ Career Development: Access to training through Degreed, Udemy, LinkedIn Learning, and study support.
This is more than a job-it's a chance to be part of a team that values innovation, safety, and continuous improvement. You'll work in a collaborative environment where your ideas matter and your contributions make a real impact. You will also enjoy an attractive remuneration package that reflects your skills and impact.
If you're ready to take on the challenge and thrive in an environment where high performance meets flexibility and career progression, apply today!
Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.
This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities.
At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.
Job Category: Finance
Job Type: Full time
Industry:

Who are we?
On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé , and Continental.
We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world's first purposeful brand, Sunlight Soap more than 100 years ago, and it's at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.
A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There's no better time to join our team!
Key Responsibilities:
+ Act Maintain training matrix, competency records, and audit-ready documentation to ensure compliance
+ Identify capability gaps and develop training plans aligned to site operational objectives and compliance requirements
+ Coordinate end-to-end training logistics, including scheduling, delivery, onboarding, and induction programs
+ Partner with the Global Factory Training Team to implement and embed standardised training frameworks and processes
+ Administer the Learning Management System (LMS), including course assignment, enrolment, tracking, and digital content rollout
+ Act as the sit Subject Matter Expert for Unilever training systems, providing guidance and support to stakeholders.
+ Monitor mandatory training completion, identify gaps, and escalate non-compliance risks
+ Prepare training reports and provide visibility on completion rates, compliance status, and capability gaps
+ Act as the key point of contact for training queries and partner with stakeholders, SMEs, and leaders
+ Coordinate external training providers and manage training budget
+ Evaluate training effectiveness and recommend continuous improvements
+ Support site recognition program administration
Experiences & Qualifications:
+ Strong organisational skills.
+ Proficient with MS Office applications
+ Proficient use of AI and AI Agents
+ Certificate IV Training & Assessment
Any other critical personal characteristics:
+ Ability to work under pressure.
+ Ability to work autonomously.
+ Ability to prioritise and ensure delivery to a high standard.
+ Results-driven, process-oriented, organisational skills.
+ Strong stakeholder skills (rapport building/influencing).
This role will evolve as we advance our digital capabilities. Responsibilities may be adjusted to leverage new technologies, optimise processes, and support the successful deployment of digital learning and workforce management systems.
What awaits you at Unilever?
The core of Unilever's culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.
This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.
This is a great opportunity to work within an iconic and global organization. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.
Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!
Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.
This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities.
At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.
Job Category: Human Resources
Job Type: Full time
Industry:

JOB TITLE: FACTORY HR BUSINESS PARTNER, TATURA
LOCATION: TATURA, AUSTRALIA
JOB PURPOSE
As a key member of the site leadership team, the HR Business Partner plays a pivotal role in shaping and executing the site's strategic direction. This includes delivering high-impact HR leadership and advisory services to both management and employees, driving cultural transformation, and serving as a critical liaison with Head Office functions to ensure alignment with global and local people strategies.
KEY RESPONSIBILITIES
Strategy
+ Partner with site leadership to foster a high-performance culture
+ Partner with site leadership to design and deliver HR site priorities
+ Deliver HR processes and policies that align with site-specific business goals.
+ Deliver HR projects that align with the Factory Master Plan and global initiatives.
Performance
+ Validate workforce metrics and data for the site.
+ Facilitate site recruitment and onboarding activities
+ Provide comprehensive HR support to all site leaders and employees.
+ Drive continuous improvement through coaching and feedback.
+ Act in the capacity of Business Integrity Officer for the site.
Industrial Relations
+ Manage complex workplace issues, including grievances, investigations, and disciplinary actions, with professionalism and compliance.
+ Facilitate site Enterprise Agreement (EA) negotiations.
+ Key liaison with union representatives.
+ Monitor and address legal compliance across Fair Work legislation, Equal Employment Opportunity (EEO) and employment contracts.
+ Build positive, transparent relationships with union and employee representatives, fostering mutual trust and proactive issue resolution.
+ Provide expert advice on the interpretation and application of the EA, Fair Work legislation, and site policies.
+ Support audits as required.
Payroll, Systems & Compliance
+ Oversee end-to-end payroll accuracy and compliance for EBA employees, including audit of pay classifications, backpay, and allowances.
+ Support compliance with Global requirements.
Other
+ Oversee the training budget and structured training activities for the site.
+ Oversee the health and well-being budget and facilitate associated activities for the site.
+ Coordinate site wellbeing campaigns, recognition events, and engagement activities.
QUALIFICATIONS AND EXPERIENCES:
Mandatory:
+ Tertiary qualifications in any related field.
+ Previous HR generalist or business partner experience.
+ Strong understanding of employment legislation and compliance requirements.
+ Excellent communication skills across all levels of the organisation.
+ Strong MS Office experience.
+ Satisfactory National Police Check.
Desirable
+ Previous experience working in a factory environment.
ARE YOU INTERESTED?
Please apply online and add your updated resume. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application if shortlisted.
There's more to Unilever than the role. Discover our people, culture, and everyday life on our Life at Unilever: is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.
This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities.
At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.
Job Category: Human Resources
Job Type: Full time
Industry:

JOB TITLE: KEY ACCOUNT MANAGER - NSW AND ACT
LOCATION: SYDNEY, AUSTRALIA
ABOUT FOOD SOLUTIONS ( UFS )
Act like a founder, be part of a Winning team, accelerate your growth, stay ahead of the curve, enjoy the journey: JOIN UFS
Unilever Food Solutions ( UFS ) is the the 2nd largest Business Unit of Unilever, is one of the 3 Power brands of the Foods Business Group, and a global market leader in Food Service. We are an independent Global Business Unit that operates in over 76 countries, generating ~3 Billion in Turnover, and employing ~4000 employees. We have a unique B2B business model focused on serving chefs and our purpose is to free them to love what they do.
We at UFS have a bold and clear ambition and strategy in place to reach 5bn by 2030 with accretive profitability, by being the best solution provider to our 5 million operators. We plan to do this via a product first focus on superiority, by becoming the leader in AI powered Customer experience and by nurturing a Winning culture. We have had a history of delivering with excellence and resilient performance in the past few years. We also strive to stay 3 steps ahead in the industry. For example, our Future Menus Report identifies emerging culinary trends, making us a trendsetter for inspiring innovative solutions for chefs worldwide.
We have a culture of caring deeply not just for our business but also for our people. We foster an entrepreneurial culture built on speed, simplicity, trust, and a deep hunger to grow. Our people thrive on their roles being empowered and end to end - across all functions. We also invest heavily in building future skills and leaders. Our People agenda of Accelerate-Grow-Thrive consistently helps us lead in employee engagement, with Univoice scores exceeding Unilever scores across all dimensions and being one of the most engaged teams at Unilever.
Here, you will continuously learn, unlearn, and relearn, challenging yourself to accelerate your development in an end-to-end business and in end-to-end roles.If you're dreaming of contributing to Unilever's 2nd largest Business unit, a fast-growing business, where you're empowered so you can play to win and thrive as part of One Team with One Goal, then come and join us!
BUSINESS CONTEXT AND MAIN PURPOSE OF THE JOBDevelop and grow National/Key Accounts in line with Unilever Food solutions financial and product growth plans.
+ Manage current relationships to Retain and Grow via penetration of more SKU's and increased usage.
+ Profile and develop new business opportunities with chain operators in targeted channels CPU's, aged care, caterers, pubs & clubs and cafes.
MAIN ACCOUNTABILITIES
+ Effective Planning of CTM (Chain Targeting Model) and W&R (Win & Retain) Plans.
+ Develop, agree and implementing business development strategies, regular client business reviews, price negotiations and overall account management.
+ Effectively manage Local/National Account trading terms and monitor growth plans.
+ Develop and co-ordinate product promotional initiatives to grow Local/National Account business.
+ Where appropriate, develop and manage customised solutions and concepts.
+ Ensure all the management reports for measuring and reporting business performance are integrated, accurate, reliable and on time.
+ Provide financial and non-financial information to facilitate timely and accurate decisions making on business operations.
+ Undertake necessary activity with customers and distributors including trade shows, demonstrations, product launch events etc.
KEY INTERFACES
+ Internal - works closely with internal business teams on customer solutions; including chef development manager, marketing and R&D. Close link to sales team to ensure effective and efficient implementation of Local/National Account activity
+ External - customers, suppliers etc, particularly active members in the local foods/foodservice industry.
CRITICAL SUCCESS FACTORS FOR THE JOBKey Skills
+ Passion for Growth - to demonstrate vision to reach outstanding growth levels, results driven.
+ Break through thinking - Apply insight and trends for business development.
+ Leadership and team commitment - to demonstrate high effectiveness in team leadership.
+ Develop self and others - Strong interpersonal skills.
+ Seizing the future - Take decisive action to create business improvements.
+ Strong written and oral communication skills
+ Moderate - Advanced Microsoft Office Skills
+ Analysing and Interpreting data
+ Data Driven Decision Making - use data to direct thinking and action.
Relevant Experiences
+ Trade qualification or University graduate preferably
+ 5-7 years' experience in sales, preferably as Key/National Account Manager
+ Broad knowledge in foodservice and catering business
WHAT AWAITS YOU AT UNILEVER?
The core of Unilever's culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.
This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.
This is a great opportunity to work within an iconic and global organization. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.
Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact
Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.
This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities. Interested in learning more, check out our Reconciliation Action Plan and Workplace Adjustment Policy on the Unilever webpage.
At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.
Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.
This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities.
At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.
Job Category: Customer Development
Job Type: Full time
Industry:

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
In this role, you will be responsible for supporting our Global Account Managers and Managing Directors in overseeing Iron Mountain's largest, high-profile, and most complex global customers. You will act as a strategic partner, delivering best-in-class, "white-glove" service while ensuring customer priorities align with our evolving digital and physical solutions. Your mission is to drive customer loyalty and retention by navigating a dynamic global environment to solve problems and uncover new opportunities.
You will join an elite team dedicated to sharpening customer focus and pushing relationships to the next level. Here, you will bring your expertise to a fast-paced, global workforce that thrives on proactive problem-solving and a customer-centric approach.
**What You'll Do**
**In this role, you will:**
+ Drive Global Account Strategy: Collaborate on the development and execution of global strategies to strengthen customer loyalty, uncovering new opportunities for cross-selling and upselling through detailed responses to Requests for Proposals (RFP) and Statements of Work (SOW).
+ Manage Operational Excellence: Lead day-to-day account support activities, including issue resolution, inventory transfers, and billing investigations, while ensuring all customer agreements and Service Level Agreements (SLA) are executed with 100% accuracy.
+ Cultivate Strategic Relationships: Build and maintain strong partnerships with key customer contacts through recurring calls and Quarterly Business Reviews (QBR), advocating for both internal and external teams to ensure an optimal customer experience.
**What You'll Bring**
**The ideal candidate will have:**
+ 8+ years of experience managing large, complex customer relationships, specifically at a global scale.
+ Strong Sales and Operational Acumen: A proactive, self-starter mindset with a proven track record of overachieving targets, managing bad debt, and supporting contract negotiations.
+ Expertise in Iron Mountain Solutions: A deep understanding of our organizational hierarchy and product portfolio to effectively advise customers on their digital and business evolution.
+ Exceptional Communication Skills: Proficiency in Salesforce Dot Com (SFDC) for activity tracking and forecasting, with a strong presence and the interpersonal skills to navigate all levels of a global matrixed organization.
+ Academic Background: A Bachelor's Degree or equivalent professional experience is required.
**What We Offer**
+ Competitive compensation and rewards aligned with your high-level account management expertise.
+ Comprehensive health, wellness, and retirement plans to support your total well-being.
+ A dynamic work environment where you are empowered to work independently while remaining a key team player.
+ Paid time off and holiday allowances to support work-life balance.
+ Opportunities for global travel (up to 40%) to engage directly with our top-tier customers.
**Call to Action**
Are you ready to deliver world-class service to the world's most influential companies?
Category: Sales
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
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**Requisition:** J

**Meet the Team**
**Join Cisco's Customer Experience (CX) team and be a part of an exciting transformation! We're reshaping our CX Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, focus on value creation for customers across the whole portfolio of products, software, and services. You will help customers maximize the value of their Cisco technology investments. Your role will be crucial in encouraging deep trust and building lasting links with our customers.**
**By joining us, you'll work in a dynamic and innovative environment that values simplicity and customer centricity and work to foster a coordinated, outcome-driven approach to customer engagement. Ensure that every interaction is aligned with the customer's needs and accelerates their ability to realize outcomes effectively.**
**We celebrate diversity and believe that varied perspectives drive innovation and excellence. You'll collaborate with cross-functional teams focused on technology service delivery and software adoption leveraging data-driven insights to create a seamless customer experience.**
**Be part of a high-energy team that prioritizes innovation, empowerment, diversity, and growth. Together, we'll set new industry standards and redefine the future of customer experience. If you're passionate about making a difference and eager to be at the forefront of CX innovation, here is the place for you!**
**Your Impact**
**As the Director - Customer Experience, you will be the leader of a team with Customer Experience Principals/Managers (CXM), Customer Success Managers (CSMs), and Customer Program Manager (CPM) resources. You will play a pivotal role in working with customers via your team to drive adoption, leading the CX services business and drive the growth of our business. You will take end to end ownership including revenue and P&L for your customer segment team.**
**You will be the executive contact for customers that your team are aligned to and will support your team to develop strategies that will enable success. You will be responsible for ensuring the delivery of outcomes the customer is expecting from the Cisco Portfolio.**
**You will support CX teams to engage with both executives and technical partners within the customer to ensure the execution of:**
*** Adoption of software, services and value realization leading to successful renewal and growth.**
*** Mitigation of renewal risk throughout customer journey and in alignment with Renewals teams.**
*** Strong executive and technical influence with customers and understanding their business challenges and objectives.**
*** Advocate for the customer within Cisco across functions (e.g. Business Units, Finance, Sales) where vital.**
*** Accountable services revenue, margin and software adoption KPIs across the customers within your segment portfolio.**
*** Support teams to build and execute Technical Adoption Plans in partnership with CSS that align with customer goals.**
*** Align Delivery, Partner, Architecture, and Customer Success functions to support your customers' portfolio adoption and usage.**
*** Stay up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide expert mentorship to customers and team members.**
**You will model leadership and accountability through achieving financial and customer satisfaction targets for the accounts in your stewardship. You will support your team in proactively taking accountability for achievement in their accounts. You will be a strategic thinker, helping your team align their actions with broader business objectives. You will model making decisions based on data insights that consider positive long-term impact. You will foster a collaborative team environment, build trust, and ensure teams work optimally together. You will use your strong communication skills to empower teams and influence stakeholders.**
**Who You'll Work With**
**In this role, you will be the leader of a team with Customer Experience Principals/Managers (CXM), Customer Success Managers (CSMs), and Customer Program Manager (CPM) resources. You will provide executive stakeholder management of Customer Technical and Operational Leaders and Executives. You will collaborate with CX teams and Partners to drive value realization. You will collaborate with Sales, Renewals, the SDA team, and Deal Acceleration teams to assist in driving ARR and services growth.**
**Who You Are**
**Bachelor's degree in engineering, Computer Science, Business, or related field preferred; advanced degree or industry certifications are a plus.**
**Possess 15 + years of experience and solid understanding of Cisco technologies and architectures across Networking, Security, Collaboration, Cloud, Automation, Observability, and Software/Subscription business models.**
**Good understanding of Service Provider industry trends, digital transformation, cloud networking, AI-driven operations, and managed services across ANZ/APJC markets. You are a strategic problem solver with a strong background in customer success and technology adoption.**
**You possess excellent communication and relationship-building skills, enabling you to develop and build partnerships with our customers, your team and cross-functional leaders.**
**You're confident delivering financial KPIs and making strategic investment decisions. You have a demonstrated understanding of software and service adoption, mitigating renewal risks, and improve customer dedication.**
**You have a deep understanding of Cisco, our technology, and the industry landscape, while representing Cisco at executive levels with our customers.**
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

**Role Overview**
We are seeking a highly experienced Solution Architect with 15+ years of experience in designing, transforming, and modernizing Business Support Systems (BSS) within telecom environments.The role demands strong expertise in customer account management, billing and transaction processing, legacy application modernization, and end-to-end BSS architecture, with exposure to large-scale telecom transformation programs.
**Key Responsibilities**
-Lead end-to-end solution architecture across Telecom BSS domains including Customer Account Management, Billing, Transaction Processing, Payments, and Revenue Management.
-Define and drive BSS transformation and modernization strategy, including migration from legacy systems to next-generation digital architecture.
-Perform legacy application assessment, dependency analysis, remediation planning, and decommissioning for large-scale telecom ecosystems.
-Architect scalable solutions for customer account lifecycle management, including account hierarchy, customer onboarding, account servicing, and customer data integration.
-Design robust billing and transaction processing architecture covering charging, invoicing, payment processing, settlements, dunning, collections, and revenue assurance.
-Design integration architecture across BSS, OSS, finance, and third-party systems using API-led, event-driven, and microservices-based approaches.
-Lead E2E solution design and blueprinting aligned with Forum standards such as eTOM, ODA, and Open APIs.
-Conduct business process modeling, gap analysis, and solution design for telecom modernization and transformation initiatives.
-Collaborate with business and technology stakeholders to improve customer experience, account operations, and transaction efficiency across BSS platforms.
-Drive Agile-based delivery, ensuring alignment between architecture, business outcomes, and implementation teams.
**Mandatory Skills & Expertise**
**Domain Expertise**
-Strong experience across Telecom BSS stack with emphasis on Customer Account Management, Billing, Transaction Processing, Payments, Revenue Management, and Order-to-Cash processes.
-Deep understanding of telecom value chains including Lead-to-Order, Order-to-Cash, Usage-to-Pay, and customer account lifecycle management.
-Exposure to B2B, B2C, wholesale, prepaid, and postpaid telecom business models.
**Billing & Transaction Processing Expertise**
-Hands-on experience in billing transformations and migrations, including charging, invoicing, payment processing, reconciliation, settlements, dunning, collections, and revenue assurance.
-Strong understanding of transaction processing flows for telecom products and services, including high-volume, business-critical financial transactions.
-Experience with billing platforms such as BSCS or similar enterprise billing solutions.
**Legacy Modernization**
-Proven experience in legacy application rationalization, remediation, and decommissioning across telecom BSS environments.
-Experience in modernization initiatives involving microservices, API-led integration, and migration to cloud-ready or modular target architectures.
-Strong understanding of dependency analysis, transition planning, and coexistence architecture between legacy and modern platforms.
**Architecture & Integration**
-Strong knowledge of TM Forum frameworks such as ODA, eTOM, and Open APIs.
-Experience in solution and integration architecture using SOA, microservices, REST/SOAP APIs, ESB, and event-driven design patterns.
-Familiarity with enterprise architecture and process modeling tools such as ARIS, Visio, Lucidchart, or Plant UML.
**Experience & Qualifications**
-15+ years of experience in Telecom IT/BSS domain with strong architecture and transformation exposure.
-Minimum 8+ years of experience in billing, transaction processing, or revenue management systems.
-Proven track record in large-scale telecom transformation and modernization programs.
-Experience working with cross-functional business, operations, and technology stakeholders.
-Preferred certifications: TOGAF, TM Forum, SAFe, or equivalent architecture/agile credentials.
**Key Competencies**
-Strong architecture governance and stakeholder management skills.
-Ability to drive complex telecom modernization programs with business and technical alignment.
-Excellent analytical, problem-solving, and communication skills.
-Focus on building scalable, resilient, and future-ready BSS solutions.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.