37 Guest Services Manager jobs in Australia

EOI: Guest Relations
Job ID

Posted
13-Feb-2025
Role type
Part-time
Areas of Interest
Facilities Management
Location(s)
Perth - Western Australia - Australia
+ **Join CBRE a global leader in Commercial Real Estate**
+ **Work Your Way - Part time opportunity**
+ **Perth | Land of the Whadjuk Nyoongar people**
We are looking for someone who is after part time work in the corporate sector to join our Work Your Way community to work with a renowned, prestigious financial institution.
It's your dedication to customer service, exceptional work ethic and strong people skills, that give you everything you need to deliver an amazing guest experience in the workplace.
**The Opportunity:**
+ Be the heart of the workplace and first point of engagement with customers
+ Elevate the customer experience through managing all guest arrivals and lobby hosting for a seamless arrival experience
+ Co-ordinate same day catering, audio visual and equipment requirements requested
+ Management of workspace, ensure operational standards are maintained and improved
+ Regain work-life balance with this part time opportunity: 7-day fortnight roster
**Our ideal person:**
+ Charismatic and empathetic individual who embodies the values of the company
+ Service-centric professional who is energetic, positive and confident
+ Approachable and skilled in building genuine rapport and fostering positive relationships
+ Is able to think quickly on their feet and problem solve
+ Works effectively in a team environment
+ Has intermediate skills in Microsoft Office Packages - Word, Excel, Outlook
+ Previous room booking, concierge, reception and/or coordination experience in a corporate reception, five star hotel or premium services environment is highly regarded
**What's in it for you?**
+ Earn money while making invaluable industry connections
+ Gain hands-on experience while working for one of our top financial clients
+ Rewarding career development opportunities across CBRE with free training and ongoing professional support
+ Being part of global leader who is dedicated to recognising and rewarding our employees in-line with the Company's RISE Values
Join our Community of Flexible Workers
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued and heard. Because when you belong, we all succeed.
Our roles are full of opportunity, experience, and collaboration. If you haven't followed a traditional journey to get where you are, that's okay. We value all types of experience- the diversity and variety is what makes us unique.
Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
We look forward to hearing from you!
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia, 2000VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
Our Guest Relations Officer takes the initiative and delivers a wide range of services to make sure that guests thoroughly enjoy their experience. Whether setting up the buffet, clearing tables, communicating with the kitchen, welcoming, interacting and serving guests, or cleaning work areas and supplies, the Guest Relations Officer makes transactions feel like part of the experience.
**What we ask of you:**
+ A genuinely warm & welcoming demeanour
+ Personable communication skills
+ Energising motivation - it's infectious - no job is too big or too small
+ A passion for the industry, a want to be the best in service
+ Food & Beverage experience
+ **New South Wales Responsible Service of Alcohol**
+ Australian Working Rights
+ Ensure uniform and personal appearance are clean and professional
+ Respond to special requests from guests with unique needs
+ Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assets
+ Speak with others using clear and professional language; answer telephones using appropriate etiquette
+ Develop and maintain positive working relationships with others; support team to reach common goals
+ Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
+ Stand, sit, or walk for an extended period of time or for an entire work shift
+ Move, lift, carry, push, pull, and place objects weighing less than or equal to 10-15kg without assistance. Perform other reasonable job duties as requested by Supervisors
**POSITION SUMMARY**
+ Completing the opening preparation and pack-down duties to ensure that the Executive Lounge is prepared for service
+ Warmly and graciously greet all guests upon arrival and bid guests farewell upon departure
+ Answer incoming phone calls to the Executive Lounge
+ Alert the kitchen if food/beverage needs to be replenished and promptly refill food/beverage items
+ Complete food and beverage requisition for the next day's delivery
+ Restock, refill and clear counters and tables at the end of every shift
+ Maintain a positive inter-departmental relationship through the hotel and with outside vendors
+ Abide by NSW Responsible Service of Alcohol when serving alcohol to guests
+ Serving each guest on a one-to-one basis with utmost courtesy
+ Inspecting and maintaining overall cleanliness and appearance of the Executive Lounge, including temperature, lighting, and music
+ Quickly clear dirty table settings and sanitize for the next seating
+ Communicate VIP arrivals to designated personnel for escort and delivery of amenities, deliver food & beverage amenities to guests' room daily as instructed
**Perks, Rewards, Motivations**
+ Team-spirited co-workers
+ Encouraging leadership
+ Discounted room rates on hotels worldwide
+ Discount on food and beverages at participating Marriott International hotels worldwide
+ Recognition programs to keep you motivated
+ Wellbeing & mindfulness programs to ensure you stay healthy
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**About Hilton Melbourne Little Queen Street**
Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This newly opened hotel is located in the heart of the CBD, and features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces.
**About the role**
Leading the way with your passion for hospitality and customer service you will be responsible for mentoring and coaching the team of Front Office Guest Service Agents. You will also manage the shift, ensuring check-in, check-out and related services are provided to guests with exceptional service. Reporting to the Front Office Manager, you will enjoy working as part of a team in a fast-paced environment, on a rotating shift basis. Your daily duties will include:
+ Assisting the Front Office Manager with the management and support of daily Front Office Operations
+ Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded
+ Handle guest requests, inquiries and complaints promptly
+ Handle any management issues or emergencies that arise, record and resolve as necessary
+ Assisting with Maintenance and Housekeeping related concerns outside business hours
+ Assisting with Reservations quality checks and inventory management
+ Maximise sales revenues through up-selling and marketing programs within the department
+ Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
**What are we looking for?**
+ A minimum of 1 year experience in a leadership front office role in a similar sized hotel
+ Fluent in English and able to communicate professionally with guests and team members, both in person and over the telephone
+ Excellent leadership, inter-personal, training and development skills
+ A passion for delivering exceptional guest experiences
+ Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
+ Well-presented, organised and calm personality
+ High level of IT skills, including Excel and Word
**Hilton Employee Benefits**
+ Worldwide travel discounts at unbelievable rates for you and your friends and family!
+ 25% off Food & Beverage in the hotels.
+ Free dry cleaning for your uniform
+ Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
+ A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing
+ Team Member Recognition Programs, including monthly celebrations and quarterly team events.
+ Hilton's 2030 corporate social responsibility goals, volunteering and community engagement opportunities.
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BKR8_
**EOE/AA/Disabled/Veterans**

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**AUTHENTICALLY YOU**
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
**CURATING ORIGINALITY TAKES TALENT**
W Sydney is now casting for charismatic and guest centric individuals to be our **Guest Relations Manager** for our Welcome Department. Reporting to the Executive Assistant Manager of Rooms, this integral role ensures guests have a positive and memorable experience by addressing their needs, resolving complaints, and personalizing their stay. This role will coordinate with other departments, promote services, gather feedback, and build guest loyalty to enhance overall satisfaction and encourage repeat visits. Key responsibilities will include, but are not limited to;
+ Ensure our team of Welcome Ambassadors maintain a strong and welcoming presence in the lobby and guest-facing areas, proactively engaging with guests to create meaningful connections
+ Ensure guests are welcome upon arrival, ensuring a seamless and personalized check-in experience
+ Curate and oversee the ambiance and guest experience in the lobby and the Living Room
+ Manage guest inquiries and requests before, during, and after their stay with promptness, professionalism, and discretion
+ Monitor guest satisfaction channels and collaborate with the Quality Manager to implement Guest Voice Action Plans that enhance Intent to Recommend, Elite Appreciation, and Staff Service scores
+ Support hotel activations, events, and brand moments that enhance guest engagement and reflect the property's luxury lifestyle positioning
**REQUIREMENTS**
+ Previous experience in Front Desk/Front Office/Guest Services leadership role, within a luxury hotel
+ Knowledge of procedures and policies for check-in/check-out, pre-arrival planning, property based systems (Opera) and room inventory management
+ Attention to detail and excellent oral & written communication skills
+ Commitment to delivering personalised, anticipatory, and emotionally engaging guest experiences
+ Ability to work on weekends/public holidays based on operational/business requirements
+ Works effectively with cross-functional teams to ensure seamless guest experiences and operational excellence
**BENEFITS**
+ Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
+ The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
+ Discounts on food & beverage across all our hotels
+ Recognition programs to keep you motivated
+ Wellbeing & mindfulness programs to ensure you stay healthy
+ Employee Assistance Program
+ 'Great Places to Work' certified
**MI RECOGNITION**
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
**MI CAREERS SOCIAL MEDIA ACCOUNTS**
Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram
**CTA TO LEARN MORE**
Visit whotels.com/careers to learn more about our workplace culture and career opportunities.
**DIVERSITY AND INCLUSION STATEMENT**
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**About Us**
IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The  **InterContinental Hayman Great Barrier Reef** will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.
**About the role**
The Guest Relations Manager is responsible for leading Guest Relations at the Resort, delivering outstanding service and personalise experiences of each guest. This includes overseeing VIP and loyalty program guests, handling escalated guest concerns and ensuring smooth communication between departments to enhance the overall guest journey. This position requires strategic planning, a hands on approach to guest service and a proactive attitude in maintaining and exceeding guest satisfaction scores.
Position title: Guest Relations Manager
Salary range: $87,000 - $92,000 per annum, not inclusive of superannuation.
**Your day to day**
In this role, your day-to-day will involve leading the Guest Relations team to deliver outstanding, personalised service from check-in to check-out. You'll handle VIP guest communications and experiences, resolve any issues promptly, and collaborate with other departments to ensure seamless service. Daily tasks include mentoring team members, managing rosters, monitoring budgets, and identifying upselling opportunities. You'll also ensure compliance with safety standards, support community and sustainability initiatives, and stay informed about local offerings to provide tailored recommendations to guests.
**What we need from you**
The ideal candidate will bring exceptional communication and interpersonal skills, with the ability to build genuine connections with guests and colleagues. Experience in guest relations within a luxury hotel, strong leadership capabilities, and effective problem-solving are essential. Fluency in English, proficiency in hotel systems, and flexibility to work varied shifts will help ensure success, tertiary education (degree or diploma level) in Hotel Management or related field is highly desirable.
**What we offer**
World class Staff Facilities including excellent Subsidised Accommodation with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields. An exciting and ever-changing Staff Activities Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more. Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses. IHG Australia's myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & Perkbox platform with an extensive list of lifestyle and retail discounts redeemable across a multitude of businesses across the world. 
Please visit InterContinental Hayman Island's Careers Page for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ's.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

It's not just about your career or job title. It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
**What are we offering you?**
+ Permanent full-time position with competitive remuneration
+ Rewards & Recognition Program
+ Discounted health insurance with Medibank
+ Lifestyle discounts with Woolworths, Coles, Avis, Quest, Accor Hotels etc
+ Access to our Employee Assistance Program
**Who will you be working with?** You will be working liaising with the sales team, customers, the engineering and quality departments as well as the production team. You will be reporting to the Customer Service Manager.
**Where is the position located?** This is a Permanent Full-time position at Welshpool, WA
**What will your typical day look like?**
+ The Customer Service Officer is required to assist the sales team to identify heat exchangers, utilizing equipment makes and models, OEM part numbers, and dimensional sketches whilst liaising with engineering to confirm sizing and performance.
+ You will be responsible for calculating pricing and generating quotations for all heat exchangers, parts, and services.
+ Process all purchase orders and conduct in house sales.
+ A large part of the role is to manage customer queries and complaints.
+ Customer Service is required to price and quote all parts utilizing software and stock control sheets.
+ Attends Lean and other meetings as required. Is required to collaborate with team members during meetings.
+ To observe safe work practices and follow safety procedures.
+ To implement process improvement projects and system audits within agreed time frames.
**What do we want to know about you?**
+ Sales experience, the in Industrial sector
+ Strong stakeholder experience; Liaising with customers, processing orders is a large part of our workload.
+ Sound mechanical knowledge/aptitude
+ Knowledge of the imperial measurement system
+ Intermediate computer skills
+ High attention to detail with the ability to cope well under pressure.
+ The ability to work unsupervised.
+ Good verbal and written communication skills.
+ Able to work in a multicultural team environment.
+ Commitment to safety in the workplace.
+ Able to pass a random drug & alcohol, fitness for work assessment.
"We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant"
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.