What Customer Facing Role Jobs are in Australia?

Account Strategist, Engage, Google Customer Solutions (English)
_corporate_fare_ Google _place_ Sydney NSW, Australia
**Early**
Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.
_info_outline_
XApplicants must have rights to work in Australia.
At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants. Please see ourReconciliation Action Plan ( for more information.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 2 years of experience in sales, business development, advertising, account management, marketing, or consulting.
+ Ability to communicate in English fluently to engage with clients in the region.
**Preferred qualifications:**
+ Master's degree in a business related field.
+ 2 years of experience working in a complex, matrixed organization.
+ 1 year of experience managing digital marketing and advertising campaigns, projects, and relationships with customers or agencies.
**About the job**
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We're made up of multiple teams, building Google's Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.
**Responsibilities**
+ Engage and influence key customer stakeholders by leading strategic meetings to uncover marketing goals and Key Performance Indicators, translating them into campaign strategies.
+ Drive exceptional campaign results, quantify business impact, and demonstrate value to customers, maintaining account hygiene.
+ Build and pitch data-driven solutions to maximize customer value through Google's advertising solutions, manage objections, and ultimately achieve sales growth goals.
+ Analyze campaign data, ensuring performance is tracked, and delivering results aligned with customer objectives.
+ Monitor performance data to extract key insights, identifying and cultivating qualified promotional opportunities to drive future customer growth and build pipeline.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
Career development with an international company where you can grow the career you dream of .
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands - including PediaSure®, Ensure®, Glucerna® - to help get the nutrients they need to live their healthiest life.
**Purpose of the role**
**This is a one year contract**
**Achieve share, sales and profit objectives in line with the overall business and brand priorities** by:
+ Defining and leading the strategy and execution of customer/category/in store marketing plans (including distribution, planogram, display, pricing, promotion, category story) to maximize physical availabilities, visibility, consideration, conversion and loyalty.
+ Building strong partnerships with retailers and creating mutually beneficial agreement to drive brand and category value.
+ Gaining insights into category trend, competitor activities and shopper behavior, and monitoring performance of our activities.
+ Leading Go to Market Strategy and Execution of NPDs
+ Improving sales and marketing collaboration, communication and alignment. Be the voice of marketing to sales and the voice of sales to marketing
+ Improving demand planning process by providing supply with latest sales data and forecasting to minimize risk of expiry and reduce out of stock.
+ Owns GTM and RTM (In-store Execution , Key Business Drivers, Sales Fundamental design , NKAM KPIs , rebates approval and analysis, Cust Marketing budget )
+ Channel/customer capacity & sales planning process for local and export
+ Pricing & promotion strategy - design principles & implementation, to drive consistency across brand & channel (Local and Export)
+ On shelf Communication plan , 3rd Part Sales Force Management including KPIs , distribution KPIs and Performance
+ IQVIA data understanding and analysis
**Responsibilities:**
+ Analysis and Insight development
+ Pharmacy Retailers engagement
+ Define and execute the in store and shopper marketing plans
+ Lead Go To Market for NPDs
+ CMM/Sales Strategy Operationalization
+ 3rd Party Sales force Management
**Required Qualifications:**
+ Trade Marketing/ Category/ Shopper marketing experience in the Australian retail pharmacy channel or grocery channel within OTC/Fast Moving Consumer Good (FMCG) , exposure to export channel
+ Proven track record of success in all respects of selling techniques, interpreting/analysing data, developing trade strategy (Distribution, Promotion, Pricing, In store) and category story.
**Essential Criteria**
+ Ability to influence and create relationships with customers
+ Strong financial acumen: Comfortable with numbers, able to calculate ROI and create P&L.
+ Excellent cross functional leadership ability and outstanding communication skills.
+ Proven track record of delivering results.
+ Strategic outlook: ability to manage a portfolio of products over time to achieve strategic goals.
+ Ability to develop sales strategy and communicate product and business value in line with customer needs.
+ Show ability to understand consumer and shopper behaviors and insights.
+ Handon expertise MS excel, analytics , ppt and essential tools
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Role Description**
In this high-impact role, you will be responsible for driving new logo acquisition and expanding NetApp's presence across a defined territory. As a senior individual contributor, you will focus on identifying, engaging, and winning new enterprise customers, servicing existing customers, building a robust pipeline, and converting opportunities into long-term strategic relationships.
You will own the end-to-end sales motion from territory planning and prospecting through to deal closure and initial land. Working closely with partners, marketing, and pre-sales teams to accelerate pipeline generation and revenue growth.
Success in this role requires a true hunter mentality, strong sales discipline, accurate forecasting, and the ability to influence C-level stakeholders while navigating complex enterprise buying environments.
**Key Responsibilities**
+ **Drive New Logo Acquisition**
+ Identify, prospect, and acquire new enterprise customers within your assigned territory
+ Build and execute a targeted acquisition strategy to penetrate whitespace accounts and industries
+ Create and convert high-quality pipeline aligned with growth targets
+ **Own the Full Sales Cycle**
+ Lead all aspects of the sales process-cold outreach, qualification, solution positioning, proposal, and closure
+ Drive urgency and momentum across complex sales cycles to consistently close high-value deals
+ **Pipeline Management & Forecasting**
+ Build and maintain a healthy, predictable pipeline with strong conversion ratios
+ Deliver accurate weekly/monthly/quarterly forecasts aligned to revenue targets
+ Apply disciplined opportunity management and pipeline hygiene
+ **Territory & Account Planning**
+ Develop and execute strategic territory and prospecting plans to maximise coverage and opportunity creation
+ Prioritise high-value accounts and buying centres to accelerate acquisition
+ **Executive Engagement**
+ Build relationships with C-level and senior stakeholders in target accounts
+ Position NetApp as a strategic partner by aligning solutions to business outcomes
**Critical Skills for Success**
+ **Proven Hunter Sales Experience (8+ years)**
+ Strong track record in new logo acquisition and greenfield sales within enterprise accounts
+ Demonstrated success in building pipeline from scratch and consistently exceeding targets
+ **Sales Discipline & Forecasting Excellence**
+ Expertise in pipeline generation, management, and accurate forecasting
+ Strong operational rigor with CRM tools and sales methodologies
+ **Enterprise Technology Expertise**
+ Knowledge of hybrid cloud, storage, and enterprise IT solutions, with the ability to translate technical capabilities into business value
+ **Complex Deal Execution**
+ Skilled at navigating multi-stakeholder sales environments, procurement processes, and long sales cycles
+ **Executive Presence**
+ Ability to confidently engage and influence C-suite decision-makers
+ Build credibility quickly in new accounts
+ **Commercial & Negotiation Strength**
+ Strong negotiation skills with the ability to structure win-win outcomes
+ Results-oriented with a focus on closing
**Personal Characteristics**
+ **Hunter Mindset** - highly driven, competitive, and energised by winning new business
+ **Resilient & Persistent** - thrives in high-rejection environments with the ability to maintain momentum
+ **Data-Driven & Disciplined** - uses metrics and insights to manage pipeline and forecast effectively
+ **Action-Oriented** - proactive, fast-moving, and focused on execution
+ **Customer-Centric Storyteller** - able to articulate compelling value propositions to new audiences
+ **Collaborative Leader** - works effectively across internal teams and partner ecosystems to win deals

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
**Why You'll Thrive at NetApp**
At NetApp, you won't wait for the perfect moment-you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
**Our culture**
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed-they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
**Submitting an Application**
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
**AI Disclosure**
For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support-rather than replace-human decision-making.

Title:
End User Compute Engineer
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Learn more about KBR in Australia
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
Mission and Scope
This opportunity is located in Canberra.
The End User Compute (EUC) Engineer is responsible for the support, maintenance, and continuous improvement of endpoint and server environments across client ICT systems. This role ensures that users have secure, reliable, and performant access to computing resources by managing endpoint configurations, server infrastructure, application packaging and patch compliance.
Operating under the direction of the Service Delivery Manager (SDM), the EUC Engineer works closely with both infrastructure and service delivery teams to support platforms such as MECM, WSUS and MDT. This position involves hands-on support, advanced troubleshooting, system optimisation and adherence to best practices in user device management and standard operating environment (SOE) design.
Responsibilities
The key responsibilities of the role will include, but are not limited to:
Service Operations
+ Provide day-to-day sustainment of EUC platform services.
+ Monitor and maintain endpoint performance, patch compliance, and availability.
+ Administer EUC services across several government networks with varying sizes and classifications.
+ Respond to and resolve incidents and service requests.
+ Work within SHIs and in alignment with SOW-defined service boundaries.
Incident & Change Management
+ Act as a primary escalation point for complex EUC-related incidents and problems.
+ Conduct root cause analysis for recurring issues and implement corrective actions.
+ Plan, test and implement changes in accordance with established change management processes.
+ Participate in change advisory board (CAB) meetings where required, ensuring EUC-related changes are risk-assessed and documented.
+ Ensure changes are rolled out with minimal user disruption and in line with service level expectations.
SOE & Endpoint Management
+ Maintain and enhance Standard Operating Environment (SOE) images for desktops and servers using tools such as MDT and SCCM.
+ Manage and deploy operating system updates, security patches and configuration baselines.
+ Ensure consistent application of group policies and compliance with configuration standards.
Application Packaging & Deployment
+ Package, test, and deploy applications to endpoints and servers using SCCM and/or Tanium.
+ Manage application updates, version control, and compatibility with the SOE.
+ Liaise with application owners and business stakeholders to ensure successful packaging and deployment of new applications.
User File Storage & Profile Management
+ Support enterprise user file storage solutions and ensure availability and recoverability of user data.
+ Implement and maintain profile management and redirection solutions.
+ Support migration and consolidation of user data during SOE refreshes or system transitions.
Incident Response & Crisis Management
+ Act as an escalation point for technical ICT incident, working closely with internal teams and external partners to restore services quickly and effectively.
+ Participate in post-incident reviews to analyse root causes and implement preventive measures.
Qualifications, Skills and Experience
Essential:
+ 3+ years' experience in an EUC, Desktop Engineering or Systems Administration role.
+ Demonstrated experience supporting:
+ Citrix Virtual Apps and Desktops (or equivalent VDI platforms).
+ Endpoint management via SCCM, Tanium or similar platforms.
+ SOE development and management with MDT or other imaging tools.
+ Proven experience with application packaging, deployment and lifecycle management.
+ Strong understanding of patch management, user file storage solutions and folder redirection.
+ Working knowledge of Active Directory, Group Policy, Windows 10/11 desktop operating systems.
+ NV1 Security clearance (with the ability to upgrade to NV2).
+ ITIL V3/4 Foundation Certification.
Desirable:
+ Certifications in Microsoft technologies (MD-102, MS-101), Citrix (CCA-V or higher) or Tanium.
+ Working knowledge of Linux OS (RHEL 7/8/9).
+ Experience with PowerShell scripting for automation of EUC tasks.
+ Background supporting secure or classified environments with compliance requirements.
+ Experience in environments with high-volume or enterprise endpoint deployments.
Soft Skills:
+ Strong analytical and troubleshooting skills, particularly in diagnosing user environment issues.
+ Excellent communication and documentation abilities.
+ Customer-centric mindset with a focus on delivering a seamless end user experience.
+ Ability to manage competing priorities and support multiple environments simultaneously.
+ Strong teamwork, adaptability and willingness to continuously learn new tools and technologies.
Benefits of KBR
+ A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

**Description**
+ We're a 'Family Friendly' certified workplace - we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
We're looking for a motivated and customer-focused End User Analyst to support our customer base by delivering high quality, user facing IT support.
Working as part of the wider End User Support team, you'll play an important role in responding to incidents and service requests in a high paced and user-focused environment. This role is well suited to someone who enjoys hands on support, working directly with users, and contributing to a positive support experience across multiple channels.
You'll provide frontline assistance through Tech Bar walk ups, call handling, meeting room support, and site wide desk visits. With guidance from senior team members, you'll follow established processes, build technical capability, and contribute to consistently meeting service levels in a fast-paced support environment.
**Key Responsibilities**
+ Provide first‑ and second‑level support across user‑facing IT services, including Service Desk triage, call support, walk‑up Tech Bar assistance, meeting room and AV support, and desk‑side visits across site.
+ Respond to incidents and service requests, ensuring issues are logged accurately, prioritised appropriately, and resolved or escalated within agreed SLAs.
+ Support end‑user devices and technologies, including Windows desktops and laptops, mobile devices, Microsoft 365 applications, and standard peripherals.
+ Assist with endpoint setup activities such as device builds, user onboarding, basic provisioning, patching support, and troubleshooting under guidance from senior analysts.
+ Contribute to asset lifecycle and ITSM processes, including device deployment, asset tagging, CMDB updates, and equipment decommissioning.
+ Maintain and contribute to service documentation, knowledge base articles, and standard operating procedures to support continuous improvement and shift‑left initiatives.
**About You and What You'll Bring**
+ Previous experience in a Service Desk, Desktop Support, or End User Support role, with exposure to high‑volume incident and request environments.
+ Working knowledge of Windows 10/11, Microsoft 365 applications, laptops, desktops, mobile devices, and basic networking concepts.
+ Experience using an ITSM tool (such as Neurons, Cherwell or ServiceNow) for incident, request, and asset management, with an understanding of SLAs and customer service principles.
+ Strong communication and interpersonal skills, with the ability to engage confidently with users in person, over the phone, and via remote support tools.
+ A proactive and customer‑first mindset, with a willingness to learn, follow processes, and grow technical capability within a supportive team environment.
_This role does require the successful applicant to be an Australian Citizen and hold a or be able to obtain an NV1 level security clearance._
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - virtual / face to face interview & background checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
**About Leidos**
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit .
**Pay and Benefits**
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at .
**Securing Your Data**
Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission ( .
**Commitment to Non-Discrimination**
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

**Who We Are**
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
Are you ready to take on an exciting challenge as a Customer Partner with Kyndryl? We're looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability.
In this role, you'll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives.
But this position is about more than just maintaining the status quo. As a Customer Partner, you'll be at the forefront of driving proactive account growth. You'll focus on not only selling new offerings but also minimizing erosion in renewals, ensuring that our largest accounts continue to
flourish and thrive.
You won't just be a cog in the machine; you'll be a strategic mastermind responsible for developing and executing cutting-edge account strategies. Your expertise will lead to the successful growth and retention of Kyndryl's most valuable accounts. With your sharp eye for identifying and qualifying new opportunities, you'll build relationships with key decision-makers and deliver tailor-made solutions that cater to the unique needs of each customer.
Collaboration is key, and as a Customer Partner, you'll work closely with other sales team members to ensure a seamless account management process. Together, you'll execute every aspect flawlessly, from the initial prospecting stage to closing deals and beyond.
Not only will you lead one or more Portfolio or Strategic accounts, but you'll also be the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities. By building a strong go-to-market pipeline with our partners, you'll join forces to pursue and conquer new deals, taking Kyndryl to unprecedented heights.
You're not just an expert in our industry-you're an expert in the industry. With your deep knowledge of external best practices, you understand how they can impact our customers. By staying ahead of the curve, you'll continuously provide innovative solutions that position Kyndryl as a leader in the market.
As an owner of the account P&L, you'll take charge of customer satisfaction, ensuring that our clients are not only happy but also successful. Integrity is at the core of everything you do, and you'll go above and beyond to ensure account compliance and maintain a stellar reputation.
If you're ready to embark on an exhilarating journey with Kyndryl, where your skills, expertise, and creativity will shape the future of account management - then we can't wait to meet you.
Join our team and let's make remarkable things happen together.
**Your Future at Kyndryl**
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base
or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
- Experience running account P&L
- Deep knowledge of business and technology trends and industry best practices
- Experience managing sales process end-to-end
- Proven experience with revenue growth, cost, profitability, trends, and risks - Open minded and empathetic approach in relationships with customers
**Being You**
The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
**What You Can Expect**
Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
In this role, you will be responsible for supporting our Global Account Managers and Managing Directors in overseeing Iron Mountain's largest, high-profile, and most complex global customers. You will act as a strategic partner, delivering best-in-class, "white-glove" service while ensuring customer priorities align with our evolving digital and physical solutions. Your mission is to drive customer loyalty and retention by navigating a dynamic global environment to solve problems and uncover new opportunities.
You will join an elite team dedicated to sharpening customer focus and pushing relationships to the next level. Here, you will bring your expertise to a fast-paced, global workforce that thrives on proactive problem-solving and a customer-centric approach.
**What You'll Do**
**In this role, you will:**
+ Drive Global Account Strategy: Collaborate on the development and execution of global strategies to strengthen customer loyalty, uncovering new opportunities for cross-selling and upselling through detailed responses to Requests for Proposals (RFP) and Statements of Work (SOW).
+ Manage Operational Excellence: Lead day-to-day account support activities, including issue resolution, inventory transfers, and billing investigations, while ensuring all customer agreements and Service Level Agreements (SLA) are executed with 100% accuracy.
+ Cultivate Strategic Relationships: Build and maintain strong partnerships with key customer contacts through recurring calls and Quarterly Business Reviews (QBR), advocating for both internal and external teams to ensure an optimal customer experience.
**What You'll Bring**
**The ideal candidate will have:**
+ 8+ years of experience managing large, complex customer relationships, specifically at a global scale.
+ Strong Sales and Operational Acumen: A proactive, self-starter mindset with a proven track record of overachieving targets, managing bad debt, and supporting contract negotiations.
+ Expertise in Iron Mountain Solutions: A deep understanding of our organizational hierarchy and product portfolio to effectively advise customers on their digital and business evolution.
+ Exceptional Communication Skills: Proficiency in Salesforce Dot Com (SFDC) for activity tracking and forecasting, with a strong presence and the interpersonal skills to navigate all levels of a global matrixed organization.
+ Academic Background: A Bachelor's Degree or equivalent professional experience is required.
**What We Offer**
+ Competitive compensation and rewards aligned with your high-level account management expertise.
+ Comprehensive health, wellness, and retirement plans to support your total well-being.
+ A dynamic work environment where you are empowered to work independently while remaining a key team player.
+ Paid time off and holiday allowances to support work-life balance.
+ Opportunities for global travel (up to 40%) to engage directly with our top-tier customers.
**Call to Action**
Are you ready to deliver world-class service to the world's most influential companies?
Category: Sales
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J

**Meet the Team**
**Join Cisco's Customer Experience (CX) team and be a part of an exciting transformation! We're reshaping our CX Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, focus on value creation for customers across the whole portfolio of products, software, and services. You will help customers maximize the value of their Cisco technology investments. Your role will be crucial in encouraging deep trust and building lasting links with our customers.**
**By joining us, you'll work in a dynamic and innovative environment that values simplicity and customer centricity and work to foster a coordinated, outcome-driven approach to customer engagement. Ensure that every interaction is aligned with the customer's needs and accelerates their ability to realize outcomes effectively.**
**We celebrate diversity and believe that varied perspectives drive innovation and excellence. You'll collaborate with cross-functional teams focused on technology service delivery and software adoption leveraging data-driven insights to create a seamless customer experience.**
**Be part of a high-energy team that prioritizes innovation, empowerment, diversity, and growth. Together, we'll set new industry standards and redefine the future of customer experience. If you're passionate about making a difference and eager to be at the forefront of CX innovation, here is the place for you!**
**Your Impact**
**As the Director - Customer Experience, you will be the leader of a team with Customer Experience Principals/Managers (CXM), Customer Success Managers (CSMs), and Customer Program Manager (CPM) resources. You will play a pivotal role in working with customers via your team to drive adoption, leading the CX services business and drive the growth of our business. You will take end to end ownership including revenue and P&L for your customer segment team.**
**You will be the executive contact for customers that your team are aligned to and will support your team to develop strategies that will enable success. You will be responsible for ensuring the delivery of outcomes the customer is expecting from the Cisco Portfolio.**
**You will support CX teams to engage with both executives and technical partners within the customer to ensure the execution of:**
*** Adoption of software, services and value realization leading to successful renewal and growth.**
*** Mitigation of renewal risk throughout customer journey and in alignment with Renewals teams.**
*** Strong executive and technical influence with customers and understanding their business challenges and objectives.**
*** Advocate for the customer within Cisco across functions (e.g. Business Units, Finance, Sales) where vital.**
*** Accountable services revenue, margin and software adoption KPIs across the customers within your segment portfolio.**
*** Support teams to build and execute Technical Adoption Plans in partnership with CSS that align with customer goals.**
*** Align Delivery, Partner, Architecture, and Customer Success functions to support your customers' portfolio adoption and usage.**
*** Stay up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide expert mentorship to customers and team members.**
**You will model leadership and accountability through achieving financial and customer satisfaction targets for the accounts in your stewardship. You will support your team in proactively taking accountability for achievement in their accounts. You will be a strategic thinker, helping your team align their actions with broader business objectives. You will model making decisions based on data insights that consider positive long-term impact. You will foster a collaborative team environment, build trust, and ensure teams work optimally together. You will use your strong communication skills to empower teams and influence stakeholders.**
**Who You'll Work With**
**In this role, you will be the leader of a team with Customer Experience Principals/Managers (CXM), Customer Success Managers (CSMs), and Customer Program Manager (CPM) resources. You will provide executive stakeholder management of Customer Technical and Operational Leaders and Executives. You will collaborate with CX teams and Partners to drive value realization. You will collaborate with Sales, Renewals, the SDA team, and Deal Acceleration teams to assist in driving ARR and services growth.**
**Who You Are**
**Bachelor's degree in engineering, Computer Science, Business, or related field preferred; advanced degree or industry certifications are a plus.**
**Possess 15 + years of experience and solid understanding of Cisco technologies and architectures across Networking, Security, Collaboration, Cloud, Automation, Observability, and Software/Subscription business models.**
**Good understanding of Service Provider industry trends, digital transformation, cloud networking, AI-driven operations, and managed services across ANZ/APJC markets. You are a strategic problem solver with a strong background in customer success and technology adoption.**
**You possess excellent communication and relationship-building skills, enabling you to develop and build partnerships with our customers, your team and cross-functional leaders.**
**You're confident delivering financial KPIs and making strategic investment decisions. You have a demonstrated understanding of software and service adoption, mitigating renewal risks, and improve customer dedication.**
**You have a deep understanding of Cisco, our technology, and the industry landscape, while representing Cisco at executive levels with our customers.**
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

**Meet the Team**
The Cisco Customer Experience (CX) organization is one of Cisco's fastest-growing teams, with a clear purpose: helping customers get real, lasting value from their Cisco investments. We work at the crossroads of technical knowledge and business understanding, partnering with customers to improve how they operate and achieve outcomes that matter to them. The Customer Success Specialist (CSS) team is a collaborative group of technical advisors who bring deep product knowledge and a genuine curiosity about customer success. We work side-by-side with customers to guide them, not from the sidelines. We are part of a global community that shares adoption approaches and learning across three areas of focus: Networking, Security, and Cloud & AI Infrastructure. If you enjoy working through sophisticated technical challenges, contributing to how Cisco's products improve over time, and collaborating with curious, knowledgeable colleagues, this team is a great fit.
**Your Impact**
This is a critical customer-facing role with strategic executive presence and deep technical capability. It lives at the intersection of pre-sales, renewals, product management, engineering, and technical issues.
In this role, you will:
+ Define and lead strategic, complex adoption frameworks within and across architectures, championing the integration of AI methodologies to drive scalable customer adoption.
+ Deliver and continuously evolve advanced enablement programs for global, high-complexity customers, ensuring alignment across functions and solving enterprise-wide challenges.
+ Serve as a strategic advisor to senior customer leaders, influencing long-term technology strategies, investment decisions, and Cisco's broader customer success approach.
+ Orchestrate cross-functional execution of technical adoption plans, aligning Cisco resources, partner capabilities, and customer priorities to achieve measurable business outcomes.
+ Apply deep understanding of business landscapes, strategies, and competitors to implement AI-driven solutions for high-stakes accounts.
+ Facilitate executive-level engagements, aligning telemetry and KPIs to business results and instituting regular reviews that tie technology usage to customer outcomes.
+ Advise internal teams on best practices and frameworks for high-impact, repeatable engagements, packaging reusable blueprints and championing the adoption of emerging technologies.
+ Oversee highly complex lab environments for strategic demonstrations, mentoring others in advanced configurations and troubleshooting.
+ Lead and unify global customer success initiatives, standardizing processes across regions and promoting customer-focused improvements at regional and industry events.
+ Mentor senior and emerging talent, coaching on transformation and large-scale change management, and representing Cisco as an inspiring leader at major forums.
**Minimum Qualifications**
+ Typically requires a Bachelor's degree in a relevant field with 12+ years of related experience, a Master's degree with 8+ years of related experience, or equivalent related work experience.
+ Expert-level (e.g., CCIE) or equivalent relevant certification expected.
+ Deep technical expertise in VPN technologies, including Remote Access VPN (RAVPN).
+ Deep technical expertise in Secure Cloud environments.
+ Deep technical expertise in Identity and Access Management (IDP, SSO, MFA, etc.).
+ Deep technical expertise in current and emerging security frameworks (Zero Trust Network Access, CASB, DLP, Remote Browser Isolation).
+ Deep technical expertise in DNS and DNS Security.
**Preferred Qualifications**
+ Extensive experience leading global, complex customer adoption and enablement programs, including executive-level engagements.
+ Proven expertise in developing and executing AI-driven adoption strategies and frameworks for enterprise customers.
+ Strong track record of influencing senior customer leaders and driving business outcomes through customer success initiatives.
+ Demonstrated ability to unify and standardize customer success practices across regions and architectures.
+ Recognized thought leadership through mentorship, industry event participation, and contributions to best practices and innovation in customer success.
+ Industry "gold standard" cybersecurity credentials (CISSP, CISM, CISA, CRISC, etc.).
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.