33 jobs in Cisco

An entry level opportunity for an enthusiastic Customer Operations Specialist to join a high impact Supply Chain team.
**What You'll Do**
Are you passionate about operational excellence and delivering world-class customer experiences? Cisco's Service Supply Chain is looking for a Customer Operations Specialist to join our Customer Delivery Excellence team.
In this role, you will be at the heart of our mission to keep the world connected. You will play a critical part in our 24x7 global operation, ensuring that when our customers face network issues, they receive the hardware support they need, exactly when they need it. You will collaborate with internal stakeholders, logistical teams and field engineering teams to drive efficiency and customer satisfaction.
**Key Responsibilities and activities include / What You'll Do**
As a Customer Operations Specialist, your daily impact will include:
+ **Operational Excellence:** Identify and highlight key trends in operational metrics to drive team visibility and performance.
+ **Collaboration:** Partner with internal teams to resolve operational issues and implement project improvement methods.
+ **Reporting & Analysis:** Run tailored operational reports to meet diverse business requirements and identify root causes for customer escalations.
+ **Escalation Management:** Resolve non-complex escalations and order management queries, providing on-call support when necessary.
+ **Subject Matter Expertise:** Act as a go-to expert for Order Management tools, processes, and contact center activities.
+ **Strategic Support:** Assist management in preparing executive summaries for performance reviews and Service of the Day (SOTD) updates.
+ **Continuous Improvement:** Coordinate cross-functional activities to drive improvements in customer satisfaction metrics.
**Who You Are**
You are a detail-oriented professional who thrives in a fast-paced, global environment. You possess:
+ Strong analytical skills with the ability to translate data into actionable insights.
+ A collaborative mindset, comfortable working across different functions and time zones.
+ A commitment to process improvement and a desire to become an expert in supply chain tools and workflows.
+ Excellent communication skills, capable of supporting both internal stakeholders and management with clear, concise reporting.
+ A proactive approach to problem-solving, especially regarding customer escalations and order management.
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

**Meet the Team**
The Cisco Customer Experience (CX) organization is one of Cisco's fastest-growing teams, with a clear purpose: helping customers get real, lasting value from their Cisco investments. We work at the crossroads of technical knowledge and business understanding, partnering with customers to improve how they operate and achieve outcomes that matter to them. The Customer Success Specialist (CSS) team is a collaborative group of technical advisors who bring deep product knowledge and a genuine curiosity about customer success. We work side-by-side with customers to guide them, not from the sidelines. We are part of a global community that shares adoption approaches and learning across three areas of focus: Networking, Security, and Cloud & AI Infrastructure. If you enjoy working through sophisticated technical challenges, contributing to how Cisco's products improve over time, and collaborating with curious, knowledgeable colleagues, this team is a great fit.
**Your Impact**
This is a critical customer-facing role with strategic executive presence and deep technical capability. It lives at the intersection of pre-sales, renewals, product management, engineering, and technical issues.
In this role, you will:
+ Define and lead strategic, complex adoption frameworks within and across architectures, championing the integration of AI methodologies to drive scalable customer adoption.
+ Deliver and continuously evolve advanced enablement programs for global, high-complexity customers, ensuring alignment across functions and solving enterprise-wide challenges.
+ Serve as a strategic advisor to senior customer leaders, influencing long-term technology strategies, investment decisions, and Cisco's broader customer success approach.
+ Orchestrate cross-functional execution of technical adoption plans, aligning Cisco resources, partner capabilities, and customer priorities to achieve measurable business outcomes.
+ Apply deep understanding of business landscapes, strategies, and competitors to implement AI-driven solutions for high-stakes accounts.
+ Facilitate executive-level engagements, aligning telemetry and KPIs to business results and instituting regular reviews that tie technology usage to customer outcomes.
+ Advise internal teams on best practices and frameworks for high-impact, repeatable engagements, packaging reusable blueprints and championing the adoption of emerging technologies.
+ Oversee highly complex lab environments for strategic demonstrations, mentoring others in advanced configurations and troubleshooting.
+ Lead and unify global customer success initiatives, standardizing processes across regions and promoting customer-focused improvements at regional and industry events.
+ Mentor senior and emerging talent, coaching on transformation and large-scale change management, and representing Cisco as an inspiring leader at major forums.
**Minimum Qualifications**
+ Typically requires a Bachelor's degree in a relevant field with 12+ years of related experience, a Master's degree with 8+ years of related experience, or equivalent related work experience.
+ Expert-level (e.g., CCIE) or equivalent relevant certification expected.
+ Deep technical expertise in VPN technologies, including Remote Access VPN (RAVPN).
+ Deep technical expertise in Secure Cloud environments.
+ Deep technical expertise in Identity and Access Management (IDP, SSO, MFA, etc.).
+ Deep technical expertise in current and emerging security frameworks (Zero Trust Network Access, CASB, DLP, Remote Browser Isolation).
+ Deep technical expertise in DNS and DNS Security.
**Preferred Qualifications**
+ Extensive experience leading global, complex customer adoption and enablement programs, including executive-level engagements.
+ Proven expertise in developing and executing AI-driven adoption strategies and frameworks for enterprise customers.
+ Strong track record of influencing senior customer leaders and driving business outcomes through customer success initiatives.
+ Demonstrated ability to unify and standardize customer success practices across regions and architectures.
+ Recognized thought leadership through mentorship, industry event participation, and contributions to best practices and innovation in customer success.
+ Industry "gold standard" cybersecurity credentials (CISSP, CISM, CISA, CRISC, etc.).
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

**Meet the Team**
The Cisco Customer Experience (CX) organization is one of Cisco's fastest-growing teams, with a clear purpose: helping customers get real, lasting value from their Cisco investments. We work at the crossroads of technical knowledge and business understanding, partnering with customers to improve how they operate and achieve outcomes that matter to them. The Customer Success Specialist (CSS) team is a collaborative group of technical advisors who bring deep product knowledge and a genuine curiosity about customer success. We work side-by-side with customers to guide them, not from the sidelines. We are part of a global community that shares adoption approaches and learning across three areas of focus: Networking, Security, and Cloud & AI Infrastructure. If you enjoy working through sophisticated technical challenges, contributing to how Cisco's products improve over time, and collaborating with curious, knowledgeable colleagues, this team is a great fit.
**Your Impact**
This is a critical customer-facing role with strategic executive presence and deep technical capability. It lives at the intersection of pre-sales, renewals, product management, engineering, and technical issues.
In this role, you will:
+ Define and lead strategic, complex adoption frameworks within and across architectures, championing the integration of AI methodologies to drive scalable customer adoption.
+ Deliver and continuously evolve advanced enablement programs for global, high-complexity customers, ensuring alignment across functions and solving enterprise-wide challenges.
+ Serve as a strategic advisor to senior customer leaders, influencing long-term technology strategies, investment decisions, and Cisco's broader customer success approach.
+ Orchestrate cross-functional execution of technical adoption plans, aligning Cisco resources, partner capabilities, and customer priorities to achieve measurable business outcomes.
+ Apply deep understanding of business landscapes, strategies, and competitors to implement AI-driven solutions for high-stakes accounts.
+ Facilitate executive-level engagements, aligning telemetry and KPIs to business results and instituting regular reviews that tie technology usage to customer outcomes.
+ Advise internal teams on best practices and frameworks for high-impact, repeatable engagements, packaging reusable blueprints and championing the adoption of emerging technologies.
+ Oversee highly complex lab environments for strategic demonstrations, mentoring others in advanced configurations and troubleshooting.
+ Lead and unify global customer success initiatives, standardizing processes across regions and promoting customer-focused improvements at regional and industry events.
+ Mentor senior and emerging talent, coaching on transformation and large-scale change management, and representing Cisco as an inspiring leader at major forums.
**Minimum Qualifications**
+ Typically requires a Bachelor's degree in a relevant field with 12+ years of related experience, a Master's degree with 8+ years of related experience, or equivalent related work experience.
+ Expert-level (e.g., CCIE) or equivalent relevant certification expected.
+ Deep technical expertise in VPN technologies, including Remote Access VPN (RAVPN).
+ Deep technical expertise in Secure Cloud environments.
+ Deep technical expertise in Identity and Access Management (IDP, SSO, MFA, etc.).
+ Deep technical expertise in current and emerging security frameworks (Zero Trust Network Access, CASB, DLP, Remote Browser Isolation).
+ Deep technical expertise in DNS and DNS Security.
**Preferred Qualifications**
+ Extensive experience leading global, complex customer adoption and enablement programs, including executive-level engagements.
+ Proven expertise in developing and executing AI-driven adoption strategies and frameworks for enterprise customers.
+ Strong track record of influencing senior customer leaders and driving business outcomes through customer success initiatives.
+ Demonstrated ability to unify and standardize customer success practices across regions and architectures.
+ Recognized thought leadership through mentorship, industry event participation, and contributions to best practices and innovation in customer success.
+ Industry "gold standard" cybersecurity credentials (CISSP, CISM, CISA, CRISC, etc.).
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

**Meet the Team:**
Join the dynamic Cisco Australia & New Zealand (ANZ) communications team, part of the broader Asia Pacific Japan & Greater China (APJC) communications team. We are at the forefront of the digital disruption narrative, actively shaping conversations and thought leadership around the transformative power of Cisco technology. Become an integral part of a high-impact team dedicated to amplifying Cisco as the critical infrastructure for the AI era.
For more than 40 years, Cisco has securely connected the world. With its industry leading AI-powered solutions and services, Cisco enables its customers, partners and communities to unlock innovation, enhance productivity and strengthen digital resilience. With purpose at its core, Cisco remains committed to powering an inclusive future for all.
**Your Impact:**
As the Communications Manager for ANZ, you will be instrumental in leading and executing strategic communication initiatives within a fast-paced, multifaceted and matrixed environment. A key focus will be to translate business priorities and innovative technologies into compelling and engaging narratives that resonate across ANZ audiences. This is a fantastic opportunity to collaborate closely with the Communications Lead for ANZ, significantly contributing to the shaping of our external reputation and driving world-class communication outcomes with impact.
**Key Responsibilities:**
+ **Strategic Communication Development & Execution:** Design and implement integrated internal and external communication strategies that are aligned with ANZ business objectives and global communications priorities.
+ **Narrative Crafting & Storytelling:** Translate complex technical concepts into compelling, accessible, and impactful narratives for key stakeholders and audiences including employees, media, customers and partners.
+ **Content & Campaign Creation:** Develop a wide range of content and communication campaigns including thought leadership, key messaging, presentations, blogs, social media content, and media pitches.
+ **Performance Measurement & Reporting:** Oversee measurement frameworks to track the effectiveness of communication campaigns and report on business impact and outcomes to regional stakeholders.
+ **Reputation Management** : Proactively identify and mitigate potential reputational risks through the development and execution of crisis communication strategies.
**Minimum Qualifications:**
+ A Bachelor's degree in Communications, Journalism, Marketing, or a closely related field.
+ A minimum of 8 years of progressive professional experience in corporate communications, public relations agencies, or media-related businesses.
+ Exceptional editorial acumen and writing skills, with a proven ability to distil complex ideas into clear, concise, and actionable copy.
+ Proven experience leveraging a variety of digital communication platforms (ie. Sharepoint, Eloqua, Adobe Express) and tools to achieve communication objectives.
+ Demonstrated proficiency in utilising AI tools to reimagine processes, optimise workflows, and drive enhanced communication outcomes.
**Preferred Qualifications:**
+ A strong track record of influencing and collaborating effectively with senior stakeholders across a large, matrixed organisation.
+ Strong existing network of media relationships within the Australia/New Zealand market.
+ Demonstrated experience in managing external agency partners and departmental budgets.
+ A strategic mindset coupled with a demonstrated ability to challenge the status quo and champion innovative communication approaches.
+ Experience working in a cross-functional team environment, and an outcome focused team player.
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

**Meet the Team**
The Cisco Customer Experience (CX) organization is one of Cisco's fastest-growing teams, with a clear purpose: helping customers get real, lasting value from their Cisco investments. We work at the crossroads of technical knowledge and business understanding, partnering with customers to improve how they operate and achieve outcomes that matter to them. The Customer Success Specialist (CSS) team is a collaborative group of technical advisors who bring deep product knowledge and a genuine curiosity about customer success. We work side-by-side with customers to guide them, not from the sidelines. We are part of a global community that shares adoption approaches and learning across three areas of focus: Networking, Security, and Cloud & AI Infrastructure. If you enjoy working through sophisticated technical challenges, contributing to how Cisco's products improve over time, and collaborating with curious, knowledgeable colleagues, this team is a great fit.
**Your Impact**
This is a critical customer-facing role with strategic executive presence and deep technical capability. It lives at the intersection of pre-sales, renewals, product management, engineering, and technical issues.
In this role, you will:
+ Define and lead strategic, complex adoption frameworks within and across architectures, championing the integration of AI methodologies to drive scalable customer adoption.
+ Deliver and continuously evolve advanced enablement programs for global, high-complexity customers, ensuring alignment across functions and solving enterprise-wide challenges.
+ Serve as a strategic advisor to senior customer leaders, influencing long-term technology strategies, investment decisions, and Cisco's broader customer success approach.
+ Orchestrate cross-functional execution of technical adoption plans, aligning Cisco resources, partner capabilities, and customer priorities to achieve measurable business outcomes.
+ Apply deep understanding of business landscapes, strategies, and competitors to implement AI-driven solutions for high-stakes accounts.
+ Facilitate executive-level engagements, aligning telemetry and KPIs to business results and instituting regular reviews that tie technology usage to customer outcomes.
+ Advise internal teams on best practices and frameworks for high-impact, repeatable engagements, packaging reusable blueprints and championing the adoption of emerging technologies.
+ Oversee highly complex lab environments for strategic demonstrations, mentoring others in advanced configurations and troubleshooting.
+ Lead and unify global customer success initiatives, standardizing processes across regions and promoting customer-focused improvements at regional and industry events.
+ Mentor senior and emerging talent, coaching on transformation and large-scale change management, and representing Cisco as an inspiring leader at major forums.
**Minimum Qualifications**
+ Typically requires a Bachelor's degree in a relevant field with 12+ years of related experience, a Master's degree with 8+ years of related experience, or equivalent related work experience.
+ Expert-level (e.g., CCIE) or equivalent relevant certification expected.
+ Deep technical expertise in VPN technologies, including Remote Access VPN (RAVPN).
+ Deep technical expertise in Secure Cloud environments.
+ Deep technical expertise in Identity and Access Management (IDP, SSO, MFA, etc.).
+ Deep technical expertise in current and emerging security frameworks (Zero Trust Network Access, CASB, DLP, Remote Browser Isolation).
+ Deep technical expertise in DNS and DNS Security.
**Preferred Qualifications**
+ Extensive experience leading global, complex customer adoption and enablement programs, including executive-level engagements.
+ Proven expertise in developing and executing AI-driven adoption strategies and frameworks for enterprise customers.
+ Strong track record of influencing senior customer leaders and driving business outcomes through customer success initiatives.
+ Demonstrated ability to unify and standardize customer success practices across regions and architectures.
+ Recognized thought leadership through mentorship, industry event participation, and contributions to best practices and innovation in customer success.
+ Industry "gold standard" cybersecurity credentials (CISSP, CISM, CISA, CRISC, etc.).
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

**Meet the Team:**
Join the dynamic Cisco Australia & New Zealand (ANZ) communications team, part of the broader Asia Pacific Japan & Greater China (APJC) communications team. We are at the forefront of the digital disruption narrative, actively shaping conversations and thought leadership around the transformative power of Cisco technology. Become an integral part of a high-impact team dedicated to amplifying Cisco as the critical infrastructure for the AI era.
For more than 40 years, Cisco has securely connected the world. With its industry leading AI-powered solutions and services, Cisco enables its customers, partners and communities to unlock innovation, enhance productivity and strengthen digital resilience. With purpose at its core, Cisco remains committed to powering an inclusive future for all.
**Your Impact:**
As the Communications Manager for ANZ, you will be instrumental in leading and executing strategic communication initiatives within a fast-paced, multifaceted and matrixed environment. A key focus will be to translate business priorities and innovative technologies into compelling and engaging narratives that resonate across ANZ audiences. This is a fantastic opportunity to collaborate closely with the Communications Lead for ANZ, significantly contributing to the shaping of our external reputation and driving world-class communication outcomes with impact.
**Key Responsibilities:**
+ **Strategic Communication Development & Execution:** Design and implement integrated internal and external communication strategies that are aligned with ANZ business objectives and global communications priorities.
+ **Narrative Crafting & Storytelling:** Translate complex technical concepts into compelling, accessible, and impactful narratives for key stakeholders and audiences including employees, media, customers and partners.
+ **Content & Campaign Creation:** Develop a wide range of content and communication campaigns including thought leadership, key messaging, presentations, blogs, social media content, and media pitches.
+ **Performance Measurement & Reporting:** Oversee measurement frameworks to track the effectiveness of communication campaigns and report on business impact and outcomes to regional stakeholders.
+ **Reputation Management** : Proactively identify and mitigate potential reputational risks through the development and execution of crisis communication strategies.
**Minimum Qualifications:**
+ A Bachelor's degree in Communications, Journalism, Marketing, or a closely related field.
+ A minimum of 8 years of progressive professional experience in corporate communications, public relations agencies, or media-related businesses.
+ Exceptional editorial acumen and writing skills, with a proven ability to distil complex ideas into clear, concise, and actionable copy.
+ Proven experience leveraging a variety of digital communication platforms (ie. Sharepoint, Eloqua, Adobe Express) and tools to achieve communication objectives.
+ Demonstrated proficiency in utilising AI tools to reimagine processes, optimise workflows, and drive enhanced communication outcomes.
**Preferred Qualifications:**
+ A strong track record of influencing and collaborating effectively with senior stakeholders across a large, matrixed organisation.
+ Strong existing network of media relationships within the Australia/New Zealand market.
+ Demonstrated experience in managing external agency partners and departmental budgets.
+ A strategic mindset coupled with a demonstrated ability to challenge the status quo and champion innovative communication approaches.
+ Experience working in a cross-functional team environment, and an outcome focused team player.
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

**Meet the Team**
The Cisco Customer Experience (CX) organization is one of Cisco's fastest-growing teams, with a clear purpose: helping customers get real, lasting value from their Cisco investments. We work at the crossroads of technical knowledge and business understanding, partnering with customers to improve how they operate and achieve outcomes that matter to them. The Customer Success Specialist (CSS) team is a collaborative group of technical advisors who bring deep product knowledge and a genuine curiosity about customer success. We work side-by-side with customers to guide them, not from the sidelines. We are part of a global community that shares adoption approaches and learning across three areas of focus: Networking, Security, and Cloud & AI Infrastructure. If you enjoy working through sophisticated technical challenges, contributing to how Cisco's products improve over time, and collaborating with curious, knowledgeable colleagues, this team is a great fit.
**Your Impact**
This is a critical customer-facing role with strategic executive presence and deep technical capability. It lives at the intersection of pre-sales, renewals, product management, engineering, and technical issues.
In this role, you will:
+ Define and lead strategic, complex adoption frameworks within and across architectures, championing the integration of AI methodologies to drive scalable customer adoption.
+ Deliver and continuously evolve advanced enablement programs for global, high-complexity customers, ensuring alignment across functions and solving enterprise-wide challenges.
+ Serve as a strategic advisor to senior customer leaders, influencing long-term technology strategies, investment decisions, and Cisco's broader customer success approach.
+ Orchestrate cross-functional execution of technical adoption plans, aligning Cisco resources, partner capabilities, and customer priorities to achieve measurable business outcomes.
+ Apply deep understanding of business landscapes, strategies, and competitors to implement AI-driven solutions for high-stakes accounts.
+ Facilitate executive-level engagements, aligning telemetry and KPIs to business results and instituting regular reviews that tie technology usage to customer outcomes.
+ Advise internal teams on best practices and frameworks for high-impact, repeatable engagements, packaging reusable blueprints and championing the adoption of emerging technologies.
+ Oversee highly complex lab environments for strategic demonstrations, mentoring others in advanced configurations and troubleshooting.
+ Lead and unify global customer success initiatives, standardizing processes across regions and promoting customer-focused improvements at regional and industry events.
+ Mentor senior and emerging talent, coaching on transformation and large-scale change management, and representing Cisco as an inspiring leader at major forums.
**Minimum Qualifications**
+ Typically requires a Bachelor's degree in a relevant field with 12+ years of related experience, a Master's degree with 8+ years of related experience, or equivalent related work experience.
+ Expert-level (e.g., CCIE) or equivalent relevant certification expected.
+ Deep technical expertise in VPN technologies, including Remote Access VPN (RAVPN).
+ Deep technical expertise in Secure Cloud environments.
+ Deep technical expertise in Identity and Access Management (IDP, SSO, MFA, etc.).
+ Deep technical expertise in current and emerging security frameworks (Zero Trust Network Access, CASB, DLP, Remote Browser Isolation).
+ Deep technical expertise in DNS and DNS Security.
**Preferred Qualifications**
+ Extensive experience leading global, complex customer adoption and enablement programs, including executive-level engagements.
+ Proven expertise in developing and executing AI-driven adoption strategies and frameworks for enterprise customers.
+ Strong track record of influencing senior customer leaders and driving business outcomes through customer success initiatives.
+ Demonstrated ability to unify and standardize customer success practices across regions and architectures.
+ Recognized thought leadership through mentorship, industry event participation, and contributions to best practices and innovation in customer success.
+ Industry "gold standard" cybersecurity credentials (CISSP, CISM, CISA, CRISC, etc.).
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

**Meet the Team**
As a **Customer Experience Customer Success Technical Leader** , you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform.
Are you up for the challenge?
Responsibilities:
+ Highly skilled and aligned to Splunk Security license products, such as Enterprise Security (ES), security applications like Splunk User Behavior Analytics (UBA), and/or SOAR (Security Orchestration, Automation, and Response).
+ Aligned to a specific Area to strategically support the Customer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect motions.
+ Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization. Activities include, but not limited to:
+ Onboarding & Enablement - deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones.
+ Health Review & Remediation - audit usage, indexes, data models, assets/identities, dashboards, correlation searches, notable events, frameworks, etc. and remediate identified issues.
+ Security Use Case Activation - planning & development of detections/analytics (e.g. identify MITRE ATT&CK coverage gaps, integrate/normalize data, drive CIM compliance, write custom SPL, etc.).
+ Feature/Framework/Product Activation (e.g. Risk Base-Alerting, Threat Intel, Threat Hunt, UBA/UEBA, SOAR/Automation, etc.).
+ Proactively engaging Customer Success Executives and Solution Architects on Security-related adoption/use case work opportunity.
+ Proactively engaging Technical Success Engineers on health-related work opportunity related to Security products.
+ Scoping the level of effort and developing a technical action plan to address the technical situation based on your assessment.
+ Proactively engage Area aligned CS/SE Management to ensure priority focus alignment and address risk accounts/area themes.
+ Strategic case-based delivery, up to 90 days of assistance, which is requested by internal Area aligned account teams or management. This typically involves providing customers with high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for Splunk Enterprise Security, UBA/UEBA, and/or SOAR.
**Customer Experience Customer Success Technical Leader** , you will:
+ Be passionate about customers and deliver impactful solutions.
+ Address organizations' complex technical challenges, proactively identifying and resolving issues before they impact the customer.
+ Be a self-motivated Splunk expert eager to learn and adapt in a dynamic environment.
+ Guide account team members and customers on optimal use of the Splunk Enterprise Security, UBA/UEBA, and/or SOAR. Provide recommendations for improving customer's technical health.
+ Deliver strategic, case-based technical consulting (up to 90 days).
+ Collaborate with internal resources and customer-facing teams to manage customer needs.
+ Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems.
+ Execute consultative conversations with decision makers to diagnose and establish the potential value of solving business issues, change or expand existing solution requirements based on your discovery/assessment, and provide broader based recommendations to help customers accelerate their product initiatives, optimize cost, and maximize performance.
+ Gain agreement with account team members and customer decision-makers on the tangible value of proposed solutions.
+ Deliver customer onboarding enablement-based workshops and achieve success milestones.
+ Contribute to practice KPIs through process and collateral improvements, tool development, and implementation.
**Minimum Qualifications**
+ Deep technical knowledge of Splunk Enterprise Security (ES) configuration, administration, and development, including expertise in Assets and Identities, Threat Intelligence, Notable Events, Adaptive Response, and Risk-based Analytics.
+ Data Management: Experience with integrating and normalising data from diverse sources. Understanding of the Common Information Model (CIM) and experience with data onboarding, including forwarding architecture and technical add-ons.
+ Strong command of Search Processing Language (SPL); experience developing and optimizing correlation and risk-based alerting rules.
**Preferred Qualifications**
+ **Additional Security Products/Applications:** Expertise in UBA/UEBA and/or SOAR.
+ **Cybersecurity Domain:** Solid foundation in security operations, forensics, threat hunting, insider threats, and compliance.
+ **Cybersecurity Frameworks:** Solid foundation in NIST CSF, CIS, HIPAA, PCI DSS
+ **Industry Standard Security Certifications:** GIAC, CISSP, OSCP or equivalent
+ **Infrastructure:** Understanding of enterprise architecture across on-premise and Cloud environments (AWS, Azure, GCP).
+ **Splunk Certifications/Accreditations:** ES Implementation Accreditation and/or SOAR consultant I & II
**Soft Skills**
+ Trusted technical advisor with the ability to manage assigned tickets and Area aligned priorities. Engages in "out of the box" thinking to resolve problems
+ Relationship Management - Establish technical credibility with a wide range of internal and customer contacts with the ability to "read" the internal/customer contact and adapt behavior / approach
+ Conflict Resolution - Ability to engage in escalation management
+ Influencing/Negotiating - Ability to influence peers, Splunk leadership and customers. Ability to manage highly complex/distributed IT environments and/or accounts that demand a high level of negotiation and conflict resolution abilities
+ Problem/Need Identification - Demonstrates a deep comprehension of Area management, account team and/or customer's business strategy, business objectives & challenges, success criteria/how customer measures success, and training needs. Analyzes trends to predict changes that may impact customer's long-term business goals
+ Mentor/Team Player - Possesses ability to take on mentorship roles as identified by management team. Identifies, defines, and leads Priorities to Improve to help team reach its goals
+ Communication: Excellent written and oral communication skills. Active listening and objective consideration of others' opinions.
+ Strong customer-facing skills to instill confidence and guide towards resolution.
+ Ability to balance multiple account teams, customers and competing priorities effectively.
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

**Meet the Team**
As a **Customer Experience Customer Success Technical Leader,** you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform.
Are you up for the challenge?
Responsibilities:
+ Highly skilled and aligned to Splunk's Core licensed product, such as Enterprise and Cloud.
+ Aligned to a specific Area to strategically support the Customer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect motions.
+ Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization. Activities include, but not limited to:
+ Onboarding & Enablement - deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones
+ Proactively engaging Area aligned Technical Success Engineers to review and assess their account's health situation, with an emphasis on accounts that have telemetry risk signals and/or 6 months from renewal date.
+ Proactively engaging Area aligned Solution Engineers/Solution Architects to review and assess accounts with Data Management/Optimization opportunity.
+ Proactively engaging Customer Success Executives on adoption/use case-related work opportunity.
+ Scoping the level of effort and developing a technical action plan to address the technical situation based on your assessment.
+ Proactively engage Area aligned CS/SE Management to ensure priority focus alignment and address risk accounts/area themes.
+ Strategic case-based delivery, up to 90 days of assistance, which is requested by internal Area aligned account teams or management. This typically involves providing customers with high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for Splunk Enterprise/Cloud.
**Customer Experience Customer Success Technical Leader** , you will:
+ Be passionate about customers and deliver impactful solutions.
+ Address organizations' complex technical challenges, proactively identifying and resolving issues before they impact the customer.
+ Be a self-motivated Splunk expert eager to learn and adapt in a dynamic environment.
+ Guide account team members and customers on optimal use of the Splunk Platform. Provide recommendations for a customer's overall technical health.
+ Deliver strategic, case-based technical consulting (up to 90 days).
+ Collaborate with internal resources and customer-facing teams to manage customer needs.
+ Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems.
+ Execute consultative conversations with decision makers to diagnose and establish the potential value of solving business issues, change or expand existing solution requirements based on your discovery/assessment, and provide broader based recommendations to help customers accelerate their product initiatives, optimize cost, and maximize performance.
+ Gain agreement with account team members and customer decision-makers on the tangible value of proposed solutions.
+ Deliver customer onboarding enablement-based workshops and achieve success milestones.
+ Contribute to practice KPIs through process and collateral improvements, tool development, and implementation.
**Minimum Qualifications**
+ Several years of experience administering and using Splunk Core (Enterprise/Cloud).
+ Strong Splunk architecture, data onboarding, and Splunk Core product feature experience.
+ Strong SPL (Search Processing Language) skills are essential.
+ Solid experience in technical consulting or big-data analytics.
**Preferred Qualifications**
+ Strong understanding of common enterprise applications.
+ Statistical and analytical modeling skills are a plus.
+ Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools.
+ Hands-on experience with Splunk product implementation of focus and Splunk Cloud.
+ Experience with cloud migration projects.
+ Mastering Splunk Data Management Techniques training and experience with implementing Splunk Data Management solutions, such as Edge Processor, Ingest Processor, DDAA, Federated Search.
+ Splunk Consultant and Splunk Cloud Administration Certified
**Soft Skills**
+ Trusted technical advisor with the ability to manage assigned tickets and Area aligned priorities. Engages in "out of the box" thinking to resolve problems
+ Relationship Management - Establish technical credibility with a wide range of internal and customer contacts with the ability to "read" the internal/customer contact and adapt behavior / approach
+ Conflict Resolution - Ability to engage in escalation management
+ Influencing/Negotiating - Ability to influence peers, Splunk leadership and customers. Ability to manage highly complex/distributed IT environments and/or accounts that demand a high level of negotiation and conflict resolution abilities
+ Problem/Need Identification - Demonstrates a deep comprehension of Area management, account team and/or customer's business strategy, business objectives & challenges, success criteria/how customer measures success, and training needs. Analyzes trends to predict changes that may impact customer's long-term business goals
+ Mentor/Team Player - Possesses ability to take on mentorship roles as identified by management team. Identifies, defines, and leads Priorities to Improve to help team reach its goals
+ Communication: Excellent written and oral communication skills. Active listening and objective consideration of others' opinions.
+ Strong customer-facing skills to instill confidence and guide towards resolution.
+ Ability to balance multiple account teams, customers and competing priorities effectively.
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.