What Technology Firms Jobs are in Australia?

Senior Site Reliability Engineer, Enterprise Cloud Platforms, Global Technology, Australia
Sydney, Australia
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.**
Acknowledge ( a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
We are seeking Senior Site Reliability Engineers (SREs) to design, build, and maintain Bank of America's cutting-edge AWS Platform.
This role offers the opportunity to work with wide range of technologies and build a unique system-integration skillset which only comes with seamlessly integrating highly complex, disparate services in a hybrid cloud environment, and the chance to be a part of a fun, smart, hardworking, global team that is growing.
Our team fosters a high-quality engineering culture, a customer focused mindset, and builds for scale. We'll give you room to innovate and present folks with the opportunity to have a significant impact on the evolution of the current and next generation cloud platforms for one of the largest financial institutions globally.
**Responsibilities:**
As part of this team, you will collaborate with a diverse set of developers, engineers, and architects to deliver infrastructure, policy, observability, and security as code. You will be empowered to eliminate operational toil and to identify and design platform improvements. You will be expected to define and measure service health using SLIs and SLOs, participate in a global support model, and help evolve our highly scalable enterprise platform. highly scalable enterprise platform.
**Required Skills:**
+ 10 years of experience in either SRE, software development, or infrastructure engineering
+ Extensive hands-on experience designing and operating, highly automated, production-grade cloud platforms on a major cloud service provider (Amazon Web Services highly preferred).
+ A deep understanding of Site Reliability Engineering principles and practices
+ Proven hands-on experience in creating complex infrastructure automation using Python, Java/JavaScript, Terraform, or Ansible
+ Strong experience with monitoring tools such as Grafana, Prometheus, and Dynatrace, as well as AWS native tools.
+ Advanced proficiency in implementing a GitOps model with tools such as Terraform and CodePipeline.
+ Strong, foundational understanding of containerization technologies (such as EC2, ECS, EKS), Linux OSs, Networking, and CLIs including shell scripting
+ A proven ability to work independently with minimal supervision within a global team with competing priorities.
+ Excellent interpersonal and organizational communication skills are a must.
**Desired Skills:**
+ Experience working with a complex controls environment and/or experience with implementing AWS tools and services like ControlTower, GuardDuty, Control Policies and Permission Boundaries.
+ Experience working with a complex IAM infrastructure, including Active Directory AWS Identity Center, PingIdentity, Okta, or other SSO solutions.
+ Advanced knowledge of networking (firewalls, DNS, Load Balancing, Proxies, etc.)
+ Experience in implementing, monitoring, and maintaining Bedrock, SageMaker, or other AI platforms.
+ Experience in implementing, monitoring, and maintaining a highly scalable and resilient enterprise platforms on GCP, Azure, or other Cloud service Provider using native services related to compute, storage, networking, security, and observability.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your **"Know your Rights ( "** poster.
**View the LA County Fair Chance Ordinance ( .**
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Job Description

Location: Melbourne, VIC, Australia
Experience: 10+ Years
Eligibility: Australian Citizens & Permanent Residents (PR) only. No sponsorship available.

We are looking for an experienced Enterprise Data Architect to lead the design, governance, and evolution of enterprise data platforms. This strategic role will define the organization's data architecture roadmap, ensuring scalable, secure, and future-ready solutions that enable analytics, AI, and business transformation.

Key Responsibilities

• Define and maintain enterprise data architecture, standards, and governance frameworks.
• Lead architecture across Snowflake and modern cloud data platforms.
• Design scalable data lakes, lakehouses, analytics, and enterprise integration solutions.
• Establish best practices for data governance, security, metadata, MDM, data quality, and lineage.
• Architect enterprise integration using REST APIs, Kafka, Azure Data Factory, Event Hub, and ETL/ELT frameworks.
• Enable enterprise reporting, self-service analytics, AI, and machine learning initiatives.
• Collaborate with Enterprise Architecture, Data Engineering, Security, and Business teams to deliver strategic data solutions.

Required Skills

• 10+ years' experience in Enterprise Data Architecture or Solution Architecture.
• Extensive expertise in Snowflake architecture, governance, security, performance tuning, Snowpark, Streams & Tasks, and cost optimisation.
• Strong experience with Microsoft Fabric, Azure Synapse, Azure Data Factory, Azure Data Lake, Databricks, SQL Server , and modern Lakehouse architectures.
• Expertise in Data Mesh, Data Fabric, Data Governance, Data Quality, Metadata Management, MDM, and Data Lineage .
• Experience designing enterprise integration using REST APIs, Kafka, Azure Integration Services, and Event-Driven Architecture .
• Strong knowledge of Dimensional Modelling, Data Vault, Kimball Methodology , and enterprise data modelling.
• Experience with Azure Cloud, Infrastructure as Code (IaC), CI/CD, and DevOps practices.

Desirable

• Microsoft Purview or similar data governance tools.
• Experience with AI-ready data platforms and enterprise analytics.
• Background in large enterprise or regulated environments.

#J-18808-Ljbffr

Job Description

Contract Type: Full-time, Permanent

Location: Cambridge, UK

Visa Sponsorship available

Closing date for applications: Monday 17th August 2026 at 1pm (UK time).

Join Nu Quantum - Shaping the Future of Technology

Nu Quantum is at the forefront of quantum computing and advanced technology, driven by innovation, diversity, and a commitment to excellence. We’re creating an environment where brilliant minds from all backgrounds collaborate to push the boundaries of what’s possible.

Founded to commercialise research generated over the last decade at the Cavendish Laboratory, Nu Quantum is on a mission to shape the future of quantum information systems.

We’re working on exciting technology that will improve the utility and accelerate the time-to-market of quantum computing systems. We integrate novel quantum photonic technology to form an efficient and scalable quantum networking infrastructure in partnership with world-leading companies and academic groups.

About the role

We are seeking a talented and motivated Optics Engineer (at Associate or Mid Level, depending on experience) to join our team. In this role, you will design, develop, optimise the low noise optical system used to lock optical microcavities to stable lasers. You will work in a highly collaborative, multidisciplinary environment alongside experts in nanofabrication, electronics, mechanical engineering, and software. Primary responsibilities would lie in one of the following areas:

• Design and implementation of tabletop optics experiments for Pound-Drever-Hall optical cavity locking
• Design, build and automate optical setups for the assembly and characterisation of microcavities

You will work in a highly collaborative, multidisciplinary environment alongside experts in nanofabrication, electronics, mechanical engineering, and software.

Responsibilities - What You\'ll be doing

• Contribute to the design and execution of advanced optical experiments and system builds.
• Design and implement system automation to improve efficiency, repeatability, and control in optical experiments.
• Align and optimise free-space and fibre-based optical setups to achieve precise performance targets.
• Obtain experimental results, perform detailed data analysis, and draw clear, actionable conclusions.
• Document experimental procedures, results, and lessons learned to ensure reproducibility.
• Communicate complex technical information clearly through high-quality written reports and presentations to both technical and non-technical stakeholders.
• Collaborate closely with nanofabrication, electronics, mechanical, and software engineering teams to develop and execute integrated test and development plans.

Your skills, qualifications and experience

Essential

• MSc or PhD in Physics, Optical Engineering, or a related field, or equivalent practical experience.
• Proven experience in optical system design and simulations
• Hands-on experience with building bespoke benchtop optics setups, including free-space and fibre-based optics.
• Hands-on experience of laser diodes (e.g. FP lasers, DFB lasers, DBR lasers, etc.) and optical detectors such as silicon (Si) or indium gallium arsenide (InGaAs) photodiodes.
• Experience with instrumentation and data analysis using Python or Matlab
• Strong data management and record-keeping skills to support reproducible and collaborative workflows.
• Proven ability to troubleshoot and resolve complex technical lab problems.
• Proactive and natural problem solver with a ‘can do’ attitude.
• Excellent communication skills (verbal and written).

Desirable (nice to have but not required)

Industry or postgraduate experience in two or more of the following areas:

• Code version control and collaboration through a platform such as git
• Noise analysis and minimisation in optical or electronic systems
• Experience with optical simulation software packages such as Lumerical or Zemax/Optalix is desirable
• Experience with multiphysics simulation packages such as Comsol
• Fibre splicing
• Knowledge of Pound-Drever-Hall locking technique
• Hands-on experience working with optical cavities

Why work with us?

At Nu Quantum, we celebrate diversity and are committed to creating an inclusive workplace where people of all identities, orientations, backgrounds, and experiences are empowered. We value diverse perspectives as a source of creativity and innovation and encourage applications from all backgrounds, including those from underrepresented and marginalised communities. Joining Nu Quantum means joining a team where you can grow professionally and be part of an inspiring mission to shape the future of technology.

Benefits

• Flexible working options
• Group DIS cover (4 x salary)
• 1 month paid Sabbatical after 4 years of service
• Generous Employee Referral Scheme
• Private Medical and Dental Cover (With Vitality and Bupa)
• On-site gym membership
• Cycle scheme
• Refreshments, including fruit and beverages, are available in the office
• 28 days annual leave, including a 3-day company shutdown period + Public Holidays in England and Wales
• Option to purchase up to 5 days holiday per year
• Enhanced paid family leave policies
• Access to the Cambridge Botanical Gardens

#J-18808-Ljbffr

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
NTT DATA is looking for an Enterprise Gen AI Solutions Architect to deliver projects across AI transformation initiatives within top organisations in Australia.
The Enterprise Generative AI Architect serves as the ultimate technical authority for autonomous and agentic intelligence across the organization. This strategic leader defines reference architectures, assesses organizational readiness for Agentic AI, and builds secure, highly observable multi-agent ecosystems that bridge corporate data with advanced cognitive computing.
**Key Responsibilities**
+ **Agentic Ecosystem Design:** Architect large-scale multi-agent environments, defining patterns for agent orchestration, task delegation, context management, and cross-agent communication.
+ **Reference Architecture Definition:** Standardize frameworks for multi-agent orchestration, tool usage, short/long-term memory state management, guardrails, and human-in-the-loop validation.
+ **Strategic Roadmap Construction:** Evaluate complex client environments for Agentic AI readiness, identify structural gaps, and synthesize pragmatic business transformation roadmaps.
+ **Enterprise Infrastructure & Governance:** Engineer enterprise-grade cloud architectures across AWS, Azure, and GCP featuring deep observability, automated evaluation pipelines, robust monitoring, and cloud cost governance.
+ **Responsible AI & Risk Mitigation:** Architect foundational Responsible AI frameworks for agentic systems, delineating decision boundaries, accountability chains, bias mitigation protocols, and data provenance tracking.
+ **Integration Layer Architecture:** Design the enterprise integration fabrics-utilizing REST/APIs, event-driven architectures, Model Context Protocol (MCP), and bespoke connectors-to link autonomous agents to core business systems.
+ **Knowledge Layer Optimization:** Design distributed vector architectures, embedding pipelines, advanced indexing strategies, and RAG policies to grant autonomous agents access to enterprise knowledge bases at scale.
+ **Technical Authority & Governance:** Set global architectural standards, coordinate initiatives across DevOps, Security, and business stakeholders, and mentor senior engineering talent.
**Required Technical Skills & Qualifications**
+ Strong experience designing and implementing Generative AI solutions using Large Language Models (LLMs) such as Gemini, GPT, Claude, and open-source models.
+ Expertise in Retrieval-Augmented Generation (RAG), AI agents, prompt engineering, embeddings, vector search, and enterprise search architectures.
+ Deep understanding of enterprise AI solution patterns, including conversational AI, knowledge management, document intelligence, automation, and agentic workflows.
+ Experience integrating GenAI solutions with enterprise platforms
+ Proficiency in Python, SQL, API integration, microservices, containerisation, and Infrastructure as Code (Terraform preferred).
+ Hands-on experience with Google Cloud Platform will be well regarded.
**Some of our Benefits**
NTT DATA is a Global and Australian Top Employer, and holds Family Friendly Workplace accreditation. We believe in bringing out the best in you by providing an environment and flexibility that enables you to thrive at work and at home.
As part of the NTT DATA family, here is a small sample of the benefits you will enjoy:
+ Flexible and hybrid working
+ Leave options that allow you to contribute to your community, study, or just take time to recharge.
+ A parental leave policy that supports parents and carers.
+ Income protection insurance
+ A comprehensive wellbeing program and associated benefits
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

**Date Posted:**

**Country:**
Australia
**Location:**
AU-NSW-SYDNEY-012 ~ 12 Mars Rd ~ MARS BLDG 8, Lane Cove
**Position Role Type:**
Onsite
**Digital Technology Lead**
+ **A new career opportunity with the world's largest Aerospace and Defense technology company;**
+ **Key role in the APAC regional DT network; overseeing Collins Aerospace Aust. DT operations**
+ **Based with a friendly team at Lane Cove West, NSW with on-site Parking and EV Charging Stations.**
**Who we are .**
At Collins Aerospace (a business of RTX), we are dedicated to working on the toughest challenges in global aerospace and defence. We are working side-by-side with our customers and partners to create, design and deliver solutions that redefine the future of our industry. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever.
**Your role**
Reporting to the Regional DT Delivery Manager, you will be collaborating with functional peers and members of the RTX global DT network; as you work to build a stable and fully functional digital technology environment for our Australian operations.
**Key responsibilities areas include** :
+ Support the implementation, technical support and administration of local infrastructure (network/servers/storage) including installing, testing, maintaining, patching and upgrading of servers, databases, applications and backup solution.
+ Manage vendors, contracts, and internal customer relationships to ensure the service levels required by a high performing business are in place.
+ Assist with the scoping and implementation of application and infrastructure solutions while ensuring that they are supportable, aligned with RTX/Collins Aerospace Digital strategic road maps.
+ Ensure DT Infrastructure and Applications controls are following DT policies and SOX requirements, producing and reviewing various compliance reports on a regular basis.
+ Own and manage DT issues and solutions to completion.
+ Drive the continuous improvement of DT systems/services.
+ Manage the budget and track costs of DT services, hardware and software.
+ Collaborate effectively with Enterprise DT organisation to leverage DT applications and resources to effectively support and deliver solutions.
+ Manage and support local entities DT projects to ensure the business requirements and milestones are met with alignment to RTX/Collins strategic plans.
**Key skills, experience and qualifications:**
+ Bachelor's degree (or equivalent) in Computer Science, ICT, Management Information Systems, or related fields.
+ 10 years of IT related work experience, with at least three years in lead role, coupled with 3 or more years of experience in supporting DELL and VMWARE based servers, as well as local area network infrastructure.
**Experience**
+ managing and maintaining Cloud services and platform
+ managing and maintaining Windows and Linux servers, as well as applications such as SharePoint
+ managing and maintaining Atlassian toolchain such as Jira, Bitbucket/Git, Bamboo and Confluence.
+ managing multi-platform software development and build systems including Windows and Linux.
+ with high availability and clustered servers.
+ with maintenance of product lifecycle management systems such as Windchill
+ with database (MS SQL, PostgreSQL, Oracle etc) administration and maintenance
**Essential Attributes:**
+ Leadership and project management skills with a with strategic and systems thinking.
+ Pro-active with a high energy level and a positive attitude.
+ Sound analytical and problem-solving skills with attention to detail.
+ Strong customer service and communication/interpersonal skills.
+ Able to work with all levels of the organisation and exercise sound judgment and decision-making while balancing priorities.
+ Able to support extended coverage and working outside of normal working hours as part of a global support model.
+ Understanding related infrastructure and software solutions.
+ Able to manage variety of tasks in a fast-paced environment.
+ Self-motivated; work autonomously or within project groups as requried.
**Apply online** via our website , please include your Cover Letter and CV.
Successful candidates must be eligible to obtain and maintain an Australian Government/Defence Security Clearance (NV1 standing); eligibility can be found at This position requires Australian Citizenship and eligibility to be certified compliant with US ITAR technology and related global covenants to meet access requirements for this site-based position.
**We are Collins Aerospace, and we hope you join us for an exciting career in AEROSPACE and DEFENCE.**
Privacy Policy and Terms: Click on this link ( to read the Policy and Terms
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

**Overview**
In the **Microsoft Frontier Company Engineering** team, you won't just build software; you'll deliver real outcomes for some of the world's most complex organizations.
We are a global team of world-class engineers who have been working in a Forward Deployed Engineering (FDE) model for more than a decade, embedding directly within customer teams to solve their toughest challenges, side-by-side, and shipping production-ready solutions in days, not months.
As a **Senior Data Scientist,** you will help transform how organizations use data, developing models, running experiments, and driving evidence-based decisions that have measurable business impact. You'll work in small, multidisciplinary crews alongside engineers, product managers, and domain experts, owning the full lifecycle from data discovery through to deployed solutions.
Our work is powered by AI, applying the mindset and tooling across the entire development lifecycle to move from idea to production in days while maintaining the highest standards of security, quality, and trust.
This role offers the opportunity to:
+ Work with messy, real-world datasets and turn them into scalable, production-ready solutions
+ Run experiments that directly influence business strategy and customer outcomes
+ Collaborate with leading global organizations across industries
+ Apply the latest advancements in AI and data science to solve problems at scale
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ You will acquire the data necessary for your project plan and develop usable data sets for modeling. You'll also update internal best practices for data collection and preparation, and contribute to data integrity conversations with customers.
+ You will evaluate your team's models using metrics tied to genuine business outcomes and recommend improvements as necessary, drive best practices for models, and develop operational models that run at scale. You'll also conduct thorough reviews of data analysis and modeling techniques, and identify and invent new evaluation methods.
+ You will research and maintain a deep knowledge of the industry, including trends and technologies, so that you can identify strategy opportunities and contribute to thought leadership best practices. You'll also write extensible code that spans multiple features, and develop expertise in proper debugging techniques.
+ You will define business, customer, and solution strategy goals, and partner with other teams to identify and explore new opportunities. You'll also apply a customer-oriented focus to understand their needs, and help drive realistic customer expectations.
+ You will embody our culture ( and values ( .
**Qualifications**
**Required/Minimum Qualifications (RQs/MQs)**
+ Doctorate in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 1+ year(s) data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results)
+ OR Master's Degree in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 3+ years data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results)
+ OR Bachelor's Degree in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 5+ years data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results)
+ OR equivalent experience.
+ 2+ years customer-facing, project-delivery experience, professional services, and/or consulting experience.
**Additional or Preferred Qualifications (PQs)**
+ Doctorate in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 3+ years data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results)
+ OR Master's Degree in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 5+ years data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results)
+ OR Bachelor's Degree in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 7+ years data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results
+ OR equivalent experience.
+ Enjoy travel and are comfortable with travel up to 25%
Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world!
At Microsoft, we are seeking people who have a passion for the positive impact technology can have on communities and for making a difference in the world. Within ISE, you will find a wide range of backgrounds, perspectives, personal and cultural experiences which are vital to our success with our customers. It's an informal and flexible work environment and you'll be welcome to work in the way that best enables you to get your job done.
We invest in your health, wellness, and financial future by offering a competitive package including a wide range of benefits built around your personal needs and those close to you.
\#ISEngineering
\#WSS
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (

**Overview**
Are you a hungry & hardworking salesperson that enjoys helping customers achieve business outcomes and collaborating with Partner to amplify business outcomes to achieve our Cloud & AI (Azure) Sales targets? We are expanding our ANZ Partner Soution Sales team and looking for a Seller with high business acumen who can lead, sell & Cosell with our top partner.
The team:
At the Small Medium Business (SMB) Cloud & AI team, we are leading a high-growth, AIpowered global sales team-one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.
Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.
We are looking for a Partner Solution Sales (PSS) Manager to join our Cloud & AI & Platform (CAIP) business in the SMB segment. CAIP spans the workloads at the heart of AI transformation - Azure AI, Fabric and Applied AI, the cloud-native application platform, and the data and app-innovation services that customers build their intelligent applications on.
This is a sales leadership role: your impact is measured by how you multiply the performance of yourself and your partner ecosystem to deliver customer outcomes at scale across the ANZ market.
This role operates in a flexible work environment and may require travel to engage your team and partners.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where
everyone can thrive at work and beyond.
**Responsibilities**
**Collaboration & Co-Sell**
-Collaborates with segment sellers and other internal stakeholders on partner co-selling efforts with portfolio of assigned partners to drive sales pipeline. Develops and executes co-sell strategies that outline activities and expectations that drive Microsoft and partner sales targets. Leads collaboration between internal and external stakeholders to accelerate deal execution, leverage investments, and accelerate sales.
-Tracks cloud solution area co-sell pipeline performance and independently addresses low performance through correction of errors (CoE) efforts. Tracks partner sales capabilities and capacities for sales practice acceleration and growth. Tracks partner incentive utilization and impact on pipeline velocity, and provides recommendations to partner to improve performance. Tracks quarterly forecast to ensure it meets and/or exceeds revenue accountability.
**Partner Engagement**
-Independently works with prioritized solution area-aligned partners to identify new opportunities with customers. Drives the qualified partner pipeline and progress it through the sales cycle. Ensures partner adoption of investment levers to create opportunities and accelerate deal velocity. Encourages partners to identify and share security related opportunities with specialized partners.
-Drives the acceleration of cloud solution area sales practice with partners, with a focus on pipeline, go-to-market (GTM) sales and co-sell execution. Drives a predictable cloud solution area rhythm of business (RoB) and addresses performance issues with partners to ensure delivery of cloud solution area partner targets. Independently collaborates with segment sales teams to ensure co-sell performance with partners through joint execution.
-Shares best practices for co-selling with partners and global peers through community forums, contributes to listening circles and contributes to worldwide learning initiatives as a subject matter expert, including supporting peers with security optimization strategies to strengthen co-sell approaches and knowledge-sharing initiatives. Shares market local solution area business momentum insights and corporate research for customer demand.
**Partner Solution Area Sales Plan**
-Creates joint solution area sales plans in partnership with prioritized partners in their solution area portfolio relevant to customer segment to address customer needs and drive quarterly revenue accountability. Independently identifies, understands, and evaluates partners' cloud solution area sales practice(s), addressing and aligning to security partner targets. Contributes to the strategic alignment with organizational units and overall partner business plans to meet sales objectives. Integrates security considerations into partner alignment processes, guiding the team to establish partner plans with clear positioning of Microsoft Security solutions that complement partner offerings, differentiate Microsoft versus competitive security solutions in the partner portfolio, and help mitigate customer risk.
**Sales Process & Sales Management**
-Independently initiates solution area sales planning with assigned partners and ensures coverage to support targets. Owns a predictable sales pipeline rhythm of business (RoB) with assigned solution area partners. Manages top partner deals and overall partner revenue aligned to solution area.
-Coaches partners on solution play and ensures partners have capability and capacity to deliver the value proposition of the solution play. Facilitates pipeline management meetings and unblocking deals by connecting with Microsoft resources. Develops plans leveraging all of the Microsoft internal resources (e.g., investments, funding) and coaches the partner on how to accelerate their sale process using these tools/resources. Leads business reviews with key partner stakeholders and holds partners accountable for delivery against agreed plan.
Maintains an understanding of, and upholds Microsoft's current compliance processes.
**Qualifications**
Required/minimum qualifications
Bachelor's Degree AND 4+ years experience in core sales, partner sales, industry or solution selling or business development OR equivalent experience with the Cloud & Technology space. Understanding of Cloud & AI technologies & their application to drive customer outcomes is paramount; as you will need to sell & help partner's sales team.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (

**Overview**
Are you looking for a rewarding and impactful career? Do you want to work for a company that is at the forefront of artificial intelligence and innovation? This role offers the opportunity to learn from some of the industry's leading experts and to leverage cutting-edge technologies to create a positive impact in education.
Microsoft's Education Account Team focuses on empowering customers on their AI Transformation journey. This team is responsible for envisioning new possibilities for our customers in Higher Education, delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.
As an Education Account Technology Strategist, you will have the opportunity to design and drive leading edge technology initiatives in partnership with your customers, both supporting your customers' desired business outcomes and achieving Microsoft's business objectives.
Paired with an Education Account Executive, leveraging your large, multi-functional virtual teams across the breadth of the Microsoft product portfolio and the vast catalog of Microsoft Partner offerings, you will build and grow your network of technology executives within your customers and bring industry-relevant solutions to help the customers adopt and embrace AI technologies. With a proven history of innovating technical solutions to achieve customers' business objectives and achieving account growth targets, this role will give you the opportunity to combine your technology and industry knowledge to deliver on AI solutions to accelerate your customers' AI vision and to ultimately become their trusted technology advisor.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Customer AI and Security Strategy Leadership**
+ Document and articulate the customer's business objectives, technology landscape, and AI and Security strategy.
**Technology-Focused Trusted Advisor**
+ Drive Microsoft business growth, including partner co-sell motions and governance around consumption and intent to use.
**Technology Leadership across Solution Areas**
+ Lead AI (including data and migration) and Security conversations across customer stakeholders, showcasing how they align to customer business priorities.
**Industry Expertise**
+ Apply expertise in customer businesses, technology platforms, and industry trends to build AI strategies aligned to business outcomes. Engage customers in constructive dialogue to explore opportunities and new perspectives.
**Synthesizes and combines various business and industry insights**
+ Synthesizes and combines insights from teams, global **proven practices** , experience-based proof points, regional examples, and deep industry expertise (e.g., level 200) related to customers and competitors to conduct forecasting and develop recommendations for account and subsidiary planning.
**Provides Account Thought Leadership**
+ Provides account thought leadership inclusive of information technology (IT), business strategy knowledge, and technology landscape expertise. Shares **proven approaches** internally while enabling and supporting subsidiary resources. Leverages account thought leadership in partnership with account executives to set strategy, drive accountability for outcomes, and lead extended teams.
**Acts as the Customer's Technology Mentor**
+ Acts as the customer's technology mentor by building trusted relationships with business executives and leaders within large-scale or high-impact customer organisations, including technical decision makers (TDMs) and business unit leaders at the C-suite level.
**Qualifications**
**Required Qualifications (RQs)**
Tertiary education qualification in Computer Science, Information Technology, Engineering, Business or related field AND 6+ years technical consulting, technical consultative selling, business consulting, practice building, or related technical/sales experience
OR equivalent experience.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (

Job Description

Job Description

The Custom Agent Service manages the complete agent lifecycle from configuration to execution. Admins set up agents with instructions, knowledge articles, and actions through a UI. A customer ticket triggers execution; the agent plans, acts via real APIs, and resolves the issue. The backend is Python, running on Kubernetes on AWS, and the agent architectures range from single‑pass ReAct loops to our iterative multi‑plan executor. We are onboarding early customers so the work ships to real accounts with real tickets.

What We Need Help WithAgent Execution Core

The planning loop, tool dispatch, memory integration, and error recovery that form the main execution path are core to the service. You will work on the code that decides what the agent does next, improving speed, reliability, and capability. This includes integrating new architectures into production and hardening them for real traffic.

Knowledge Retrieval

Agents retrieve and reason over customer knowledge bases at runtime. The pipeline (embedding, reranking, context assembly) must balance answer quality against latency and token cost across thousands of heterogeneous knowledge bases per deployment.

Actions and Connectors

Agents call Zendesk APIs, third‑party connectors (Shopify, Salesforce, etc.), custom actions from admins, and other agents via A2A. You will ensure reliable retries, timeouts, schema validation, and graceful degradation when connectors fail mid‑execution, and you will build self‑service connector integrations through the Connector SDK.

Production Instrumentation for Model Training

Every agent execution generates a trajectory (reasoning steps, tool calls, outcomes, user feedback). We are building domain‑specialized models, which requires clean and actionable production data. You will instrument the pipeline to capture implicit reward signals such as resolution success, escalation patterns, and user satisfaction to feed the ML training pipeline.

Security and Compliance

PII filtering, audit logging, action versioning, and governance patterns keep agents within admin‑configured bounds. You will work directly with Product Security on security review items as the platform scales.

What We Are Looking For

5+ years of backend engineering with strong Python skills. You have shipped production systems, not just models, and understand the difference between a locally working agent and one that runs across 100,000 accounts. You are comfortable across the full agent stack: LLM APIs, prompt engineering, tool calling, memory management, and evaluation.

Requirements:

• Experience building agent loops from scratch and deciding when a framework is helpful versus obtrusive.
• Design for failure: model timeouts, garbage output, connector failures, and customer latency.
• Deliver production‑ready code, review PRs thoroughly, and communicate status, blockers, and risks clearly.

Tech Stack

• Languages: Python (primary), Go (for platform services)
• Agent Frameworks: Custom iterative architectures, ReAct, integrations with open‑source tooling
• Infrastructure: Kubernetes, Spinnaker, AWS (ECS, S3, ElastiCache)
• Data: Postgres, ElastiCache/Redis (vector + KV), Kafka
• Evaluation: Braintrust (experiment tracking, scoring, CI/CD)
• Protocols: MCP, REST, gRPC

Benefits

Our hybrid work model allows in‑office collaboration in Zendesk offices worldwide while providing remote flexibility for part of the week. We value work‑life balance, continuous learning, and a culture of inclusivity.

Equal Opportunity & Inclusion

Zendesk is an equal‑opportunity employer, and we are proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. Zendesk is an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please contact the HR team. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an email to with your specific accommodation request.

#J-18808-Ljbffr