11 Commonwealth Bank jobs in Sydney
Client Executive, Financial Services - World Wide Technology (Australia)
Posted 25 days ago
Job Viewed
Job Description
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organisations. Through its Advanced Technology Centre, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualise, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognised 13 years in a row by _Fortune_ and _Great Place to Work®_ for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
We are looking for a Client Executive to join our Australia team.
What will you be doing?
The Client Executive's role is to develop and lead WWT's relationship with one or more strategic enterprise customers.
This role will involve establishing relationships at senior levels within your customer(s). You will be responsible for effectively selling WWT's advanced suite of solutions, services and capabilities across all levels of the customer, supported by an extended team of highly skilled individuals. You will also focus on driving the Strategic Account Planning and Execution. The role may require both domestic and international travel.
Responsibilities:
+ Lead the mission for WWT as an Executive Level sales professional for one or more strategic customers, by providing leadership to a team of sales professionals.
+ Drive sales achievement through a customer-centric approach to your business.
+ Provide accurate forecasting and execution on calculated areas within your account; assist team members with deal qualification and strategy to promote sales.
+ Expert-level strategic account planning, plan execution and competitive market positioning of WWT to ensure alignment of current and future business opportunities.
+ Work with various WWT team members, Technical Leadership and Directors on business solutions which will both enhance WWT's role with our customer as well as drive profitability.
+ Engage our company "Subject Matter Experts" to create integrated solutions that address customers' complex problems.
+ Ability to drive high-level to expert-level strategy meetings with complex and advanced designs.
Qualifications:
+ 7-12+ years' sales experience in a relevant industry and 7-10+ years of experience managing/leading a book of significant business.
+ Candidates must have a successful track record in sales.
+ Proven large account management with multiple business streams, cross-functional team utilisation and developing innovative business solutions solving complex business challenges for a customer. Proven P&L management experience is a plus.
+ Executive-level customer experience and current relationships are essential for success.
+ Experience with consultative services sales approach and/or disruptive technology is highly desired.
+ Understanding the diverse selling motions of Australian enterprise; including contracts and programmes and an ability to creatively identify traditional and non-traditional paths to market.
+ Outstanding communication and financial skills required.
+ Leadership experience a plus.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
+ Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program
+ Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
+ Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
#LI-BL1
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call and ask for Human Resources.
Customer Service Representative
Posted 9 days ago
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Job Description
**About Us. We're Here to Move the World Forward.**
Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.
**HR Products,** a Valmont Company, has grown into one of Australia's largest wholesale irrigation distributors with an extensive dealer network across the country. Manufacturing, imports and distributes quality automatic irrigation equipment for agricultural, golf course, sports turf, landscape and home watering systems throughout Australia.
**The Impact You'll Make**
We are currently seeking a highly motivated Customer Service Representative to join our HR Products division in Wetherill Park NSW on a full-time basis. Reporting to the State Manager, you will be responsible for maintaining relationships and provide exceptional Customer Service to internal & external customers.
+ Working within the Customer Service Team to assist in processing of RFQ to Order release stages.
+ Maintain relationships with customers/ potential customers to ensure customer satisfaction and future business opportunities
+ Working with Internal stakeholders to provide support
+ Answers customer queries regarding pricing, turnaround and technical information.
+ Enters, maintains and reviews customer pricing and customer database.
+ Contribute as an active member of the Business by generating ideas and opportunities, identifying risks and helping resolve business issues and problems.
**What You'll Bring**
We are looking for someone who is passionate about all things customer service and delivering an exceptional experience for our internal and external customers, nurturing client relationships, and ensuring efficient order management.
This individual will need to have a hard-working attitude and be passionate about developing their capabilities within this space. You will also have a demonstrated ability using Microsoft Office suites and thrive in a fast paced environments.
Join a _Fortune_ 1000 company that respects hard work, honours diversity and invests in our employees as we focus on creating the world of tomorrow, today. _We are the modern workforce_ . Are you ready to move the world forward? **Apply now.**
_All successful applicants will be required to undergo pre-employment checks including a medical._
_Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law._
Valmont is here to modernize vital infrastructure and increase agricultural productivity, sustainably and reliably. We galvanize steel to last a century with minimal environmental impact. We modernize irrigation to feed a growing population by utilizing the latest technology. We harden the electrical grid to enable the delivery of reliable power to millions of homes around the world. And we help make communities everywhere safer, cleaner and more connected through our smart infrastructure technology.
Valmont serves two primary markets - agriculture and infrastructure - and seven diverse product lines: Utility, Lighting and Transportation, Telecom, Solar, Coatings, Irrigation and Ag Tech. We manufacture products in 85 facilities spread across six continents, and we do business in 100 different countries.
That's what Valmont does. We conserve resources and improve life, finding ways to make innovation and technology beneficial in the real world.
+ That's the value we add.
Manager - Customer Service
Posted 25 days ago
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Job Description
You'll bring strategic oversight, fresh thinking, and operational excellence to a fast-paced, high-volume environment. This is a career-defining opportunity for a people-first leader who thrives on process improvement, loves solving problems, and can inspire teams through clarity and purpose.
**What you'll do**
**Lead a large-scale team** - manage and coach 3 Team Leaders with a combined team of 25+ across core customer transactions.
**Drive operational improvement** - challenge current processes, streamline service delivery, and lead change initiatives.
**Balance strategy and action** - guide team direction while jumping in on big issues and supporting day-to-day leadership.
**Collaborate cross-functionally** - work closely with Sales, PMO, Distribution Centre, Kit Room, and Ops to drive outcomes.
**Grow into future leadership** - work closely with senior leaders and position yourself for broader leadership opportunities.
**Oversee third-party operations** - manage vendor relationships, including offshore processing support.
**Who you are**
**Experienced in high-volume service** - background in industries like insurance, finance, or call centers where urgency and accuracy are critical.
**A strategic thinker** - able to step back and improve how things work across teams and systems.
**A culture builder** - known for creating engaged, high-performing teams that love what they do.
**Change-ready and resilient** - comfortable leading transformation, gaining buy-in, and navigating complexity.
**An excellent communicator** - able to manage stakeholder expectations, lead through influence, and bring people on the journey.
**Why join us?**
**Create real impact** - support life-changing surgeries by keeping customer operations running smoothly.
**Advance your career** - step into a key leadership role with clear pathways for progression.
**Lead transformation** - improve service, boost efficiency, and shape the future of our customer experience.
**Thrive in a purpose-driven team** - join a passionate group that values people, performance, and making a difference.
**Enjoy flexibility and support** - hybrid-friendly culture, professional development, and meaningful benefits from day one.
**Sound like you? Apply today and take the next step in your leadership journey.**
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Customer Service Representative
Posted 25 days ago
Job Viewed
Job Description
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of.
+ Amazing health and wellness benefits and perks.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works out of our Sydney location in the Cardiac Rhythm Management business. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
As the Customer Service Representative,ANZ you'll be liaising with customers, finance, distribution, marketing, supply chain, and sales/commercial departments to facilitate the timely and efficient fulfilment of products and services to customers in an order to cash environment.
**What You'll Do**
+ Process purchase orders, stock requests & capital orders.
+ Manage customer service email boxes
+ Manage backorders and open orders on a daily/weekly basis as required
+ Manage case bookings, process shipment and return orders and reconcile kit inventory.
+ Identify and assess customers' needs to achieve satisfaction.
+ Answer customer telephone enquiries, orders, service needs and complaints and log customer feedback.
+ Organise product returns and credits.
+ Work with 3PL teams for the completion of product shipment and returns.
+ Log PR events
+ Create and maintain customer accounts.
+ Extend patient and physician accounts through collaborations with the Product team.
+ Support month-end, quarter end and year end activities.
+ Participate and support system implementations and other related projects as required.
+ Participate and support audit activities as required.
+ Update or notify changes in SOPs/work instructions as required.
**Required Qualifications and Experience**
+ At least 2 years experience in Customer Service in a sales environment
+ Intermediate proficiency in MS Outlook and Excel
+ Strong phone contact handling skills and active listening
**Preferred Qualifications**
+ Working knowledge of ERP and CRM systems, experience with SAP desirable.
+ Intermediate knowledge of Microsoft suite (Word, powerpoint, Excel)
+ Product based customer service experience
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Customer Service Manager
Posted 5 days ago
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Job Description
Customer Service Manager
Permanent, Full-Time | Marsden Street, Parramatta | Hybrid Work Model
Be the strategic connector who brings people, insights, and purpose together.
At Uniting , we’re creating a more inclusive, compassionate society — and our Customer Directorate plays a vital role in making that vision real. We’re now seeking a Customer Service Manager who combines exceptional stakeholder engagement with sharp strategic and analytical capability to support our Customer Service Delivery (CSD) team.
This is a dynamic and collaborative environment where ideas are shared, people are supported, and everyone works together to deliver a positive experience for our customers.
About the Role
As Customer Service Manager , you’ll be a trusted conduit between leadership, the CSD team, and the wider organisation — ensuring our plans, data, and operations work in harmony. You’ll oversee planning, budgeting, and performance reporting while driving continuous improvement and delivering insights that inform decision-making.
You’ll:
- Contribute to the directorate’s strategic business plan and ensure delivery aligns with Uniting’s goals.
- Partner with leaders to translate business strategies into practical actions that enhance customer and client experiences.
- Track, forecast, and analyse operational performance and identify opportunities for automation and process improvement.
- Support sales and customer service functions through data insights and efficient front-funnel processes.
- Take ownership of SharePoint, reporting dashboards, analytics, and the maintenance of systems and modules.
- Monitor customer feedback and complaints, identifying trends and improvement opportunities.
- Measure and report on customer satisfaction and service performance using human-centred design approaches.
- Support the Head of Customer Service Delivery in building a strong, connected, and high-performing team that serves as the single point of entry to Uniting.
- Advocate for consistent messaging and service practices aligned with Uniting’s brand and customer promise.
- Lead continuous improvement initiatives that enhance the customer journey across the organisation.
About You
You’re a natural collaborator who enjoys bringing structure, clarity, and data-driven insight to complex environments. You thrive on connecting people and information to make things happen — calmly and positively.
You’ll bring:
- Bachelor qualification in a relevant business field, or equivalent experience.
- Demonstrated experience in customer experience, service delivery, or stakeholder engagement.
- Strong skills in data analytics, reporting, and business planning.
- Confidence in digital systems, automation, and process improvement.
- Excellent communication and relationship management skills — you build trust quickly and influence effectively.
- A calm, organised, and solutions-focused approach, even in fast-paced situations.
- A genuine passion for social impact and improving the experience of those we serve.
Even better if you have:
- Postgraduate qualifications in a management field.
- Knowledge of human-centred design or customer insight methodologies.
Why Uniting?
At Uniting, you’ll find a team that genuinely cares — about each other, our communities, and the difference we make. We offer:
Join a team where data meets heart, and where your strategic thinking can help shape a better experience for every customer.
Apply now to take your next step with purpose. Enquiries are welcome, please email Louise Massie at
Uniting contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care.
Our purpose is to inspire people, enliven communities, and confront injustice.
We provide support for people through all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability.
We acknowledge the Sovereignty of First Nations people over the lands of Australia and are committed to meaningful change so that First Nations people are strong, thriving, and self-determining.
Uniting is a Child Safe Organisation, committed to the safety, well-being, and inclusion of children and young people. We are proud of the diversity of our people and always welcome everyone, exactly as they are.
Team Leader - Customer Service
Posted 25 days ago
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Job Description
We are looking for a **Customer Service Leader** who can lead a high performing team for our Virtual (Email/Admin) function to drive process improvements and outstanding service to customers. T **his is a role for someone who leads with a solutions-focused mindset, embraces challenges, and loves coaching, mentoring and developing.**
**What You'll Do**
+ **Lead, Develop & Inspire** - Manage and mentor a high-performing customer service team of 6, fostering a positive and results-driven culture.
+ **Drive Process Improvements** - Implement strategies to enhance operational efficiency, audit compliance, and service delivery.
+ **Manage Stakeholder Relationships** - Work closely with internal and external stakeholders and customers.
+ **Oversee Operational Reporting** - drive quality and compliance, maximise productivity, utilise new technologies and ensure accuracy and timely of requests.
+ **Balance Priorities & Competing Demands** - Effectively manage workloads, team performance, and strategic objectives simultaneously.
**Who We're Looking For**
**Required:**
+ Minimum of 5 years in a customer-facing role, with at least 2+ years experience managing a high performing team to success.
+ Strong understanding of customer service operations and impact in the medical device industry.
+ Full working rights in Australia.
**Preferred:**
+ Track record of proven process improvement by identifying inefficiencies, implements smarter workflows, and enhances business performance.
+ Confidently handles difficult conversations with internal and external stakeholders while maintaining professionalism and fostering productive relationships.
+ Embraces challenges, seeks out learning opportunities, and remains agile in a dynamic business environment.
+ Thrives under pressure, balancing competing priorities with a proactive and optimistic mindset.
+ Proficiency in JDE, Power BI, and advanced Excel (SQL experience is a plus).
**Why Join Us?**
+ **Be a Leader Who Makes a Difference** - Guide a customer service team that plays a key role in improving patient outcomes.
+ **Challenge Yourself & Grow** - Handle complex stakeholder management and navigate tough conversations with confidence.
+ **Drive Process Improvement** - Take ownership of systems, reporting, and operational efficiency to enhance business performance.
+ **Work from Anywhere** - Enjoy the flexibility of remote or hybrid work, while still leading a high-impact team.
+ **Competitive Salary & Benefits** - Paid parental leave, career development programs, financial incentives, and wellness perks.
**If you're interested in applying to the role, can you please write a few lines at the top of your CV answering "Why you would like to join Stryker as a Team Leader - Customer Service?"**
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Optical Dispenser – Customer Service Champion
Posted 21 days ago
Job Viewed
Job Description
Smart Vision Optometry - Mosman and Bondi Beach
An amazing opportunity to be part of a growing boutique optometry practices located in Sydney's Bondi Beach and Mosman.
Smart Vision Optometry are a global leader in vision wellness programs and sought after high-end fashion eyewear.
No previous optical experience necessary.
RequirementsAbout you
You are a passionate retail professional with exceptional attention to detail and an effervescent personality. You value authenticity and joy in all that you do with a nurturing and supportive nature, along with:
Retail and leadership experienceExcellent communication skillsWell groomedAbility to travel between our Mosman and Bondi Beach practicesMulti-tasking and prioritising abilitiesSocial media and online marketing skillsDedicated to ensuring presentation of both practice and team to reflect our superb customer serviceMust be an Australian Permanent residentSkills and Attributes
The ability to build on and improve contact with our patient baseFront office administration including phone answering and appointment bookingOverseeing all internal and external communications for the practicesAn interest in fashion and styleOptical dispensing qualifications will be highly regardedWhat makes us unique
No late nights or SundaysFlexibility with full-time or part-time availableWe encourage taking the time to provide personalised service rather than pressure sales targetsCreative marketing strategies of social media, window displays and in store eventsOur practices provide a unique, boutique specialty experience allowing you to broaden your niche skillsetWhat we expect from you
Be willing and available to greet patients and visitors in a bright, friendly manner and promptly attend to their needs.Efficiently make and follow-up appointment bookings with patients.Enjoy delivering exceptional patient service over the phone and face-to-face that will delight at every moment of choice.Have an affinity to work with kids and families and WOW them with Vision Care and service.Can upsell & close sales of frames, lenses, sunglasses, and other optical products to browsers and convert those looking to be valued patients.Be a team player and assist other members when required and work with other practices in the group.Be willing to attend training courses when required.Finally, your vision reflects Smart Vision's ability to transform people's lives and see their eyes light up with excitement. It is important for you to believe in our unique methods and proven wellness treatment programs that we provide our patients.
If you can already see yourself as a part of our growing team apply now!Application Pro Tip:
If you are super keen to get to the head of the list, please send a short video taken on your phone of you selling yourself and telling us why we should hire you above all others. BenefitsThe right candidate shall expect:
A full-time equivalent package up to $115k is achievable after trial period and certain KPI's are achieved;
Fully funded 12 month Dispensing course (if required); and
Fully trained career opportunity.
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Optical Dispenser – Customer Service Champion
Posted 21 days ago
Job Viewed
Job Description
Smart Vision Optometry - Bondi Beach, Mosman or both!
An amazing opportunity to be part of a growing boutique optometry practices located in Sydney's Bondi Beach and Mosman.
Smart Vision Optometry are a global leader in vision wellness programs and sought after high-end fashion eyewear.
No previous optical experience necessary.
RequirementsAbout you
You are a passionate retail professional with exceptional attention to detail and an effervescent personality. You value authenticity and joy in all that you do with a nurturing and supportive nature, along with:
Retail and leadership experienceExcellent communication skillsWell groomedAbility to travel between our Bondi and Mosman practicesMulti-tasking and prioritising abilitiesSocial media and online marketing skillsDedicated to ensuring presentation of both practice and team to reflect our superb customer serviceMust be an Australian Permanent residentSkills and Attributes
The ability to build on and improve contact with our patient baseFront office administration including phone answering and appointment bookingOverseeing all internal and external communications for the practicesAn interest in fashion and styleOptical dispensing qualifications will be highly regardedWhat makes us unique
No late nights or SundaysFlexibility with full-time or part-time availableWe encourage taking the time to provide personalised service rather than pressure sales targetsCreative marketing strategies of social media, window displays and in store eventsOur practices provide a unique, boutique specialty experience allowing you to broaden your niche skillsetWhat we expect from you
Be willing and available to greet patients and visitors in a bright, friendly manner and promptly attend to their needs.Efficiently make and follow-up appointment bookings with patients.Enjoy delivering exceptional patient service over the phone and face-to-face that will delight at every moment of choice.Have an affinity to work with kids and families and WOW them with Vision Care and service.Can upsell & close sales of frames, lenses, sunglasses, and other optical products to browsers and convert those looking to be valued patients.Be a team player and assist other members when required and work with other practices in the group.Be willing to attend training courses when required.Finally, your vision reflects Smart Vision's ability to transform people's lives and see their eyes light up with excitement. It is important for you to believe in our unique methods and proven wellness treatment programs that we provide our patients.
If you can already see yourself as a part of our growing team apply now!
Application Pro Tip:
If you are super keen to get to the head of the list, please send a short video taken on your phone of you selling yourself and telling us why we should hire you above all others. BenefitsThe right candidate shall expect:
A full-time equivalent package up to $115k is achievable after trial period and certain KPI's are achieved;
Fully funded 12 month Dispensing course (if required); and
Fully trained career opportunity.
Customer Service Officer - Call Centre
Posted 6 days ago
Job Viewed
Job Description
Customer Service Officer - Call Centre - Full-time permanent role - Parramatta CBD as a base location.
3 days working from the office and 2 days working from home after full training is completed.
Are you passionate about delivering outstanding customer service in a call centre environment and working collaboratively within a dynamic team? Uniting is seeking a dedicated Customer Service Officer to join our team. In this role, you will facilitate and deliver exceptional customer service via the phone while coordinating enquiries and supporting administrative activities effectively.
As the Customer Service Officer, your responsibilities will include:
- Handling enquiries from potential and existing clients, their representatives, employees, and other service providers confidentially and promptly.
- Monitoring the organisation’s social media posts to ensure timely responses to queries and appropriate handling of content.
- Analysing, prioritising, and resolving issues where possible and escalating unresolved issues to the appropriate person.
- Identifying and escalating high-risk enquiries to suitably skilled team members.
- Complying with all relevant legislation, organisational policies, and procedures.
- Completing reports, correspondence, filing, and other administrative tasks as required.
- Participating in audits and continuous improvement activities to identify and reduce client incidents and unsafe work practices.
- Contributing to the generation of new ideas and identifying opportunities to improve work efficiency.
- Building and maintaining collaborative and positive relationships with all clients, colleagues, volunteers, and other professionals.
- Providing accurate information to internal and external clients, including timely follow-up on queries and complaints.
- Developing cooperative, professional working relationships with clients, family members, employees, and relevant external parties.
- Identifying client characteristics that require specialised communication assistance and resources.
- Modeling effective internal communications and collaborative working relationships with team members.
- Communicating effectively via various digital methods, including phone, email, video conferencing, and instant messaging.
- Contributing to a cohesive and harmonious team environment by respecting each other’s ideas, integrity, and abilities.
- Maintaining skills and knowledge related to the role through regular attendance at employee meetings and supervision/support meetings.
- Supporting new or less experienced employees by sharing knowledge and demonstrating high standards of work practices and ethics.
Qualifications
- No formal qualifications are required; however, this role would suit someone who is looking for that next step in their customer service career. You will have excellent communication skills, the ability to relate to the caller and their enquiries in a professional, articulate, and empathetic manner. This role would suit someone
Experience, skills, and attributes
- Typically, 2-3 or more years of experience in customer service or client relations.
- Excellent written and verbal communication skills.
- Organised, systematic, thorough, accurate, and disciplined.
- Experience in providing innovative ideas to solve problems.
- Skills in navigating a complex organisation, forging relationships, and managing through influence.
- Developing cooperative, professional working relationships with clients, family members, employees, and relevant external parties.
- Identifying client characteristics that require specialised communication assistance and resources.
- Modeling effective internal communications and collaborative working relationships with team members.
Even better
- Experience working within a call centre environment
- Certificate III in Aged, Children’s, or Community Services.
- Knowledge of organisational values and service offerings.
- Previous experience in the Human Services Industry (Children, Ageing, or Health) is advantageous.
Join us and make a difference!
If you are a motivated individual with a passion for customer service and a commitment to excellence, we encourage you to apply for the Customer Service Officer position at Uniting. Together, we can make a positive impact on the lives of those we serve.
What We Offer You
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Flexible work hours for work-life balance.
- Affordable access to Fitness Passport— discounted gym memberships to support your best life."
- A supportive, inclusive, and collaborative work environment.
- Opportunities for professional growth.
- Purchase of additional leave.
How to apply: Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt.
PLEASE NOTE: Direct Applications cannot be accepted in any form other than through the job advertisement platform. This ensures accurate tracking of your application.
Uniting contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care. Our purpose is to inspire people, enliven communities, and confront injustice.
We provide support for people through all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability.
We acknowledge the Sovereignty of First Nations people over the lands of Australia and are committed to meaningful change so that First Nations people are strong, thriving, and self-determining.
Uniting is a Child Safe Organisation, committed to the safety, well-being, and inclusion of children and young people. We are proud of the diversity of our people and always welcome everyone, exactly as they are.