Account Executive, Financial Services - Sydney

Sydney, New South Wales Microsoft Corporation

Posted 14 days ago

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If you are passionate about working at the intersection of business and technology to transform the insurance indsutry across Australia & New Zealand - this is the role for you.
As an Account Executive in Microsoft Financial Services division, you will work with our largest insurance customers to use world leading technology to drive business transformation and the way we experience insurance during our moments that matter. This opportunity will allow you to work at the forefront of AI technology and build and deliver strategic partnerships that result in transformation of the way we experience insurance.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Oversee complex accounts, leading planning and prioritization to ensure the right responses to evolving customer needs.
+ Build trust with customer executives by shaping long-term, mutually beneficial digital transformation strategies in partnership with key internal stakeholders.
+ Lead extended virtual teams and industry experts, applying best-in-class sales and communication techniques to influence and deliver outcomes.
+ Translate technical features into clear business impact and measurable outcomes that accelerate customers' digital transformation.
+ Develop compelling value propositions and tailored business plans that drive business outcomes, while identifying opportunities for upselling and cross-selling.
+ Stay ahead of market and industry trends by proactively engaging with a network of experts and maintaining deep competitive insight.
+ Act as a trusted advisor by understanding, documenting, and aligning solutions with the customer's strategic goals.
+ Drive AI-led transformation programs that deliver measurable results through strategic partnerships.
+ Build and manage a qualified, insight-driven pipeline through deep customer engagement.
+ Lead a connected Microsoft account team to deliver customer-aligned growth, amplifying impact through success stories that inspire and scale.
**Qualifications**
**Minimum Experience**
+ 6 years+ experience enterprise sales experience or consulting experience, driving digital transformation.
+ Demonstrated ability to lead and orchestrate cross-functional virtual teams to deliver business outcomes.
+ Established track record as a trusted advisor to senior executives, with strong relationship-building and stakeholder management skills.
**Preferred Experience**
+ Bachelor's Degree in Business, Technology, or related field
+ Background working with or within the Financial Services industry with relevant experience in consulting or technology.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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Legal Content Lead - Financial Services Regulatory Compliance

Sydney, New South Wales RELX INC

Posted 23 days ago

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About the Role
At LexisNexis Regulatory Compliance, we're not just interpreting the law; we're transforming how organisations understand and meet their obligations through technology-driven innovation, legal expertise, and forward-looking regulatory insight.
We're looking for a legally qualified professional with a passion for the financial services sector, and an eye for detail and clarity, to lead the development of high-impact regulatory content. In this role, you'll sit at the intersection of law, innovation, and industry insight, shaping how some of Australia's largest businesses navigate an increasingly complex regulatory environment.
You'll take charge of developing, curating, and refining content within our Financial Services portfolio, ensuring it's current, practical, and tailored to meet the evolving needs of customers. You'll work closely with authors, compliance officers, consultants, and internal stakeholders across sales, marketing, and editorial.
This is an exceptional opportunity for a legally trained professional with a passion for content, regulation, and innovation to drive thought leadership, influence industry best practice, and help businesses stay compliant with confidence. If you have prior background in areas related to Financial Services, Banking, Insurance, Legal or corporate compliance, we would love to hear from you!
Reporting to the Pacific Content Manager, this is a permanent full-time remote role, with access to central CBD offices in Sydney, Melbourne, and Brisbane.
Responsibilities
+ Portfolio Ownership: Manage the content lifecycle for assigned regulatory modules-strategy, development, commissioning, restructuring, and decommissioning.
+ Thought Leadership: Stay ahead of legislative reform, case law, compliance trends, and sector developments.
+ Customer-Centric Development: Gather insights directly from customers (pre and post-sales) to shape content that is practical, relevant, and tailored for different industries.
+ Stakeholder Engagement: Cultivate and manage relationships with external contributors such as specialist lawyers, consultants, regulators, and professional bodies.
+ Sales & Marketing Enablement: Partner with internal teams to define product value propositions, support go-to-market plans, deliver training, and contribute to client presentations.
+ Revenue & Strategy: Support budgeting and revenue growth initiatives through new content proposals and adjacent market expansion.
+ Project Delivery: Drive authoring projects from initiation to delivery, ensuring quality and compliance standards are consistently met.
Requirements
+ University law degree or equivalent - legal and compliance education and experience preferred
+ 3+ years post-qualification experience (PQE), ideally in financial services, banking, insurance or legal/corporate compliance.
+ Demonstrated legal drafting and editing skills.
+ Strong understanding of how compliance content is used across legal and non-legal industries.
+ Prior experience in content/product development, publishing, or legal technology is desirable.
+ Strategic thinking with strong commercial acumen.
+ Excellent communication, stakeholder management, and project delivery skills.
+ Comfort working cross-functionally with marketing, finance, and sales teams.
+ Advanced proficiency in Microsoft Word, Excel, and PowerPoint.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous Wellbeing initiatives, Paid Parental leaves, Volunteering leaves, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the business:
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
If you're passionate about regulatory content and thrive in a fast-paced, collaborative environment, we want to hear from you!
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
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Customer Service Representative

Sydney, New South Wales Abbott

Posted today

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**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of.
+ Amazing health and wellness benefits and perks.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works out of our Sydney location in the Cardiac Rhythm Management business. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
As the Customer Service Representative,ANZ you'll be liaising with customers, finance, distribution, marketing, supply chain, and sales/commercial departments to facilitate the timely and efficient fulfilment of products and services to customers in an order to cash environment.
**What You'll Do**
+ Process purchase orders, stock requests & capital orders.
+ Manage customer service email boxes
+ Manage backorders and open orders on a daily/weekly basis as required
+ Manage case bookings, process shipment and return orders and reconcile kit inventory.
+ Identify and assess customers' needs to achieve satisfaction.
+ Answer customer telephone enquiries, orders, service needs and complaints and log customer feedback.
+ Organise product returns and credits.
+ Work with 3PL teams for the completion of product shipment and returns.
+ Log PR events
+ Create and maintain customer accounts.
+ Extend patient and physician accounts through collaborations with the Product team.
+ Support month-end, quarter end and year end activities.
+ Participate and support system implementations and other related projects as required.
+ Participate and support audit activities as required.
+ Update or notify changes in SOPs/work instructions as required.
**Required Qualifications and Experience**
+ At least 2 years experience in Customer Service in a sales environment
+ Intermediate proficiency in MS Outlook and Excel
+ Strong phone contact handling skills and active listening
**Preferred Qualifications**
+ Working knowledge of ERP and CRM systems, experience with SAP desirable.
+ Intermediate knowledge of Microsoft suite (Word, powerpoint, Excel)
+ Product based customer service experience
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
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Representative, Customer Service

Sydney, New South Wales CommScope, Inc.

Posted 2 days ago

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Representative, Customer Service
Req ID: 79548
Location:
Sydney, New South Wales, Australia, 2065
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
Due to our continued growth and customer demand, we are hiring a Customer Service Representative who will be based in Sydney Australia. The Customer Service Representative (CSR) is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, as well as CRM process and procedures. The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover). This may include, but is not limited to, generating quotations and price response, order processing, managing shipment schedules, expediting shipments, tracking, finding and proposing alternative materials where necessary.
**How You'll Help U** **s Connect the World**
+ Pre-order - prepare sales quotation using SAP system and/or pricing tool, performing lead-time check and liaising with other functional teams to ensure customer's enquiries are responded
+ Work closely with Customers and Sales Team to develop a better understanding of our products and services in meeting customer needs.
+ Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
+ Order Management - Process purchase orders, sample request and/or approved return request and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications etc.)
+ Identify items with shipment schedule falling out of general lead-time and expedite pro-actively with Planners
+ Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterm of sale
+ Setup regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-back and discuss/resolve any open issue or concern
+ Process rebates claims and stock returns approved by Product Line Management
+ Support quality and warranty process where required
+ Participate actively in on-going product, process, systems and business skills training;
+ Provide support and back-up assistance to peers
+ Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time
**Required Qualifications and Experience for Consideration**
+ Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment.
+ Knowledge or experience with SAP system preferred.
+ Excellent communication skills and with good telephone etiquette.
+ A pleasant personality with a passion for service excellence.
+ A strong team player who can adapt to fast paced and dynamic environment.
**What Happens After You Apply**
Learn how to prepare yourself for the next steps in our hiring process by visiting CommScope:**
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.come connect to your future at CommScope. CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at You can also learn more about CommScope's accommodation process and EEO policy at Segment:** Customer Service Representative, ERP, SAP, Network, Customer Service, Technology
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Manager - Customer Service

Sydney, New South Wales Stryker

Posted 15 days ago

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We're hiring a **Customer Service Manager** to lead a high-performing team delivering critical support to our customers across ANZ. Based in Sydney, Brisbane, or Melbourne, you'll oversee three Team Leaders and a large frontline team focused on transaction processing-including open orders and related operations.
You'll bring strategic oversight, fresh thinking, and operational excellence to a fast-paced, high-volume environment. This is a career-defining opportunity for a people-first leader who thrives on process improvement, loves solving problems, and can inspire teams through clarity and purpose.
**What you'll do**
**Lead a large-scale team** - manage and coach 3 Team Leaders with a combined team of 25+ across core customer transactions.
**Drive operational improvement** - challenge current processes, streamline service delivery, and lead change initiatives.
**Balance strategy and action** - guide team direction while jumping in on big issues and supporting day-to-day leadership.
**Collaborate cross-functionally** - work closely with Sales, PMO, Distribution Centre, Kit Room, and Ops to drive outcomes.
**Grow into future leadership** - work closely with senior leaders and position yourself for broader leadership opportunities.
**Oversee third-party operations** - manage vendor relationships, including offshore processing support.
**Who you are**
**Experienced in high-volume service** - background in industries like insurance, finance, or call centers where urgency and accuracy are critical.
**A strategic thinker** - able to step back and improve how things work across teams and systems.
**A culture builder** - known for creating engaged, high-performing teams that love what they do.
**Change-ready and resilient** - comfortable leading transformation, gaining buy-in, and navigating complexity.
**An excellent communicator** - able to manage stakeholder expectations, lead through influence, and bring people on the journey.
**Why join us?**
**Create real impact** - support life-changing surgeries by keeping customer operations running smoothly.
**Advance your career** - step into a key leadership role with clear pathways for progression.
**Lead transformation** - improve service, boost efficiency, and shape the future of our customer experience.
**Thrive in a purpose-driven team** - join a passionate group that values people, performance, and making a difference.
**Enjoy flexibility and support** - hybrid-friendly culture, professional development, and meaningful benefits from day one.
**Sound like you? Apply today and take the next step in your leadership journey.**
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
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Customer Service Representative - Drive

2060 Waverton, New South Wales Nine

Posted 13 days ago

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This is a Customer Service Representative - Drive role with Nine based in McMahons Point, NSW, AU
== Nine ==

Role Seniority - graduate, junior

More about the Customer Service Representative - Drive role at Nine

Customer Service Representative

52 Victoria St, McMahons Point NSW 2060, Australia

Full-time

Company Description

Drive is Nine’s brand appealing to the automotive enthusiast. Working with our industry leaders you will help us achieve our vision, to shape the future of automotive in Australia by providing authoritative reviews, detailed comparisons, and innovative commerce solutions.

2025 is an exciting year to be part of the Drive Marketplace team. Drive Marketplace is on a sharp growth trajectory with a vision to become Australia’s No.2 Automotive Marketplace in Australia.  

The expanding Drive Marketplace team has an ambitious, forward-thinking and highly collaborative culture, with a shared passion for the automotive industry. As the on-the-ground human faces of the Drive brand within the National Drive Dealer Network, genuine partnerships and a healthy dose of hard work and fun sit at the core of the team’s success to date.

Job Description

This exciting new position is crucial for enhancing customer and dealer experiences within our rapidly expanding Drive Marketplace, helping Australians discover the joy of finding and buying their next car. You'll be instrumental in ensuring timely interactions and proactively supporting dealers to meet their sales goals.

Day to day you will:

  • Boost customer satisfaction and dealer retention by maintaining a high NPS score through exceptional service and follow-up.

  • Deliver prompt first responses and effectively qualify leads, ensuring timely allocation to Drive dealer partners and managing follow-up surveys.

  • Ensure data accuracy in all customer interactions and prepare timely dealer performance reports.

  • Efficiently resolve issues by identifying and escalating problems, aiming to reduce repeat customer contacts.

  • Stay informed on Drive Marketplace platform changes, product updates, and market trends to provide expert guidance to consumers and dealers.

Qualifications

What you'll bring:

  • 1-2 years of customer service/success experience, ideally in digital advertising, e-commerce, or automotive.

  • Strong communication skills with a customer-first approach.

  • Proficiency in CRM platforms like Salesforce.

  • A knack for data analysis to support client goals.

  • Excellent organisational skills and the ability to multitask effectively.

  • Comfort working independently and collaboratively with various teams.

Additional information

Nine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands. 

Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones.

Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We’re evolving and we need people like you to bring new ideas, innovate and make your mark.

How we work

At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team. 

More info at Nine Careers.

Our Commitment to Diversity and Inclusion:

We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.




Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Nine team will be there to support your growth.

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Team Leader - Customer Service

Sydney, New South Wales Stryker

Posted 23 days ago

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Job Description

Are you a dynamic leader who thrives in a fast-paced environment? Do you have a passion for delivering exceptional customer service while making a difference through your work? If so, this is the perfect opportunity for you!
We are looking for a **Customer Service Leader** who can lead a high performing team for our Virtual (Email/Admin) function to drive process improvements and outstanding service to customers. T **his is a role for someone who leads with a solutions-focused mindset, embraces challenges, and loves coaching, mentoring and developing.**
**What You'll Do**
+ **Lead, Develop & Inspire** - Manage and mentor a high-performing customer service team of 6, fostering a positive and results-driven culture.
+ **Drive Process Improvements** - Implement strategies to enhance operational efficiency, audit compliance, and service delivery.
+ **Manage Stakeholder Relationships** - Work closely with internal and external stakeholders and customers.
+ **Oversee Operational Reporting** - drive quality and compliance, maximise productivity, utilise new technologies and ensure accuracy and timely of requests.
+ **Balance Priorities & Competing Demands** - Effectively manage workloads, team performance, and strategic objectives simultaneously.
**Who We're Looking For**
**Required:**
+ Minimum of 5 years in a customer-facing role, with at least 2+ years experience managing a high performing team to success.
+ Strong understanding of customer service operations and impact in the medical device industry.
+ Full working rights in Australia.
**Preferred:**
+ Track record of proven process improvement by identifying inefficiencies, implements smarter workflows, and enhances business performance.
+ Confidently handles difficult conversations with internal and external stakeholders while maintaining professionalism and fostering productive relationships.
+ Embraces challenges, seeks out learning opportunities, and remains agile in a dynamic business environment.
+ Thrives under pressure, balancing competing priorities with a proactive and optimistic mindset.
+ Proficiency in JDE, Power BI, and advanced Excel (SQL experience is a plus).
**Why Join Us?**
+ **Be a Leader Who Makes a Difference** - Guide a customer service team that plays a key role in improving patient outcomes.
+ **Challenge Yourself & Grow** - Handle complex stakeholder management and navigate tough conversations with confidence.
+ **Drive Process Improvement** - Take ownership of systems, reporting, and operational efficiency to enhance business performance.
+ **Work from Anywhere** - Enjoy the flexibility of remote or hybrid work, while still leading a high-impact team.
+ **Competitive Salary & Benefits** - Paid parental leave, career development programs, financial incentives, and wellness perks.
**If you're interested in applying to the role, can you please write a few lines at the top of your CV answering "Why you would like to join Stryker as a Team Leader - Customer Service?"**
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
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Customer Service Representative - Patient Support

2000 Sydney, New South Wales Admission

Posted 13 days ago

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This is a Customer Service Representative - Patient Support role with Admission based in Sydney, NSW, AU
== Admission ==

Role Seniority - junior

More about the Customer Service Representative - Patient Support role at Admission

Customer Service Representative - Patient Support Casual Position | 3-Month Contract | In-Office

The Role Join our health tech team as a Customer Service Representative, providing essential support to patients preparing for admission. This is a casual, inbound-focused role where you'll be the reassuring voice patients hear when they have questions or concerns about their upcoming procedures.

Key Responsibilities

  • Handle inbound patient calls regarding pre-admission queries and concerns

  • Guide patients through preparation requirements and documentation

  • Maintain accurate patient records in our healthcare system

  • Coordinate with clinical teams to ensure smooth patient transitions

  • Provide empathetic support while maintaining strict confidentiality

What You'll Need

  • Strong communication skills and natural empathy

  • Attention to detail and ability to multitask

  • Comfortable with computer systems and learning new software

  • Understanding of confidentiality requirements

What We Offer

  • Competitive casual hourly rate

  • Comprehensive training and ongoing support

  • Opportunity to make a real difference in patient care

Contract Details 3-month initial contract with potential for extension. In-office position.




Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Admission team will be there to support your growth.

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Customer Service Officer - Call Centre

Parramatta, New South Wales Uniting

Posted 3 days ago

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full time permanent

Customer Service Officer - Call Centre - Full-time permanent role - Parramatta CBD as a base location.

3 days working from the office and 2 days working from home after full training is completed.

Are you passionate about delivering outstanding customer service in a call centre environment and working collaboratively within a dynamic team? Uniting is seeking a dedicated Customer Service Officer to join our team. In this role, you will facilitate and deliver exceptional customer service via the phone while coordinating enquiries and supporting administrative activities effectively.

As the Customer Service Officer, your responsibilities will include:

  • Handling enquiries from potential and existing clients, their representatives, employees, and other service providers confidentially and promptly.
  • Monitoring the organisation’s social media posts to ensure timely responses to queries and appropriate handling of content.
  • Analysing, prioritising, and resolving issues where possible and escalating unresolved issues to the appropriate person.
  • Identifying and escalating high-risk enquiries to suitably skilled team members.
  • Complying with all relevant legislation, organisational policies, and procedures.
  • Completing reports, correspondence, filing, and other administrative tasks as required.
  • Participating in audits and continuous improvement activities to identify and reduce client incidents and unsafe work practices.
  • Contributing to the generation of new ideas and identifying opportunities to improve work efficiency.
  • Building and maintaining collaborative and positive relationships with all clients, colleagues, volunteers, and other professionals.
  • Providing accurate information to internal and external clients, including timely follow-up on queries and complaints.
  • Developing cooperative, professional working relationships with clients, family members, employees, and relevant external parties.
  • Identifying client characteristics that require specialised communication assistance and resources.
  • Modeling effective internal communications and collaborative working relationships with team members.
  • Communicating effectively via various digital methods, including phone, email, video conferencing, and instant messaging.
  • Contributing to a cohesive and harmonious team environment by respecting each other’s ideas, integrity, and abilities.
  • Maintaining skills and knowledge related to the role through regular attendance at employee meetings and supervision/support meetings.
  • Supporting new or less experienced employees by sharing knowledge and demonstrating high standards of work practices and ethics.

Qualifications

  • No formal qualifications are required; however, this role would suit someone who is looking for that next step in their customer service career. You will have excellent communication skills, the ability to relate to the caller and their enquiries in a professional, articulate, and empathetic manner. This role would suit someone

Experience, skills, and attributes

  • Typically, 2-3 or more years of experience in customer service or client relations.
  • Excellent written and verbal communication skills.
  • Organised, systematic, thorough, accurate, and disciplined.
  • Experience in providing innovative ideas to solve problems.
  • Skills in navigating a complex organisation, forging relationships, and managing through influence.
  • Developing cooperative, professional working relationships with clients, family members, employees, and relevant external parties.
  • Identifying client characteristics that require specialised communication assistance and resources.
  • Modeling effective internal communications and collaborative working relationships with team members.

Even better

  • Experience working within a call centre environment
  • Certificate III in Aged, Children’s, or Community Services.
  • Knowledge of organisational values and service offerings.
  • Previous experience in the Human Services Industry (Children, Ageing, or Health) is advantageous.
p>Join us and make a difference!

If you are a motivated individual with a passion for customer service and a commitment to excellence, we encourage you to apply for the Customer Service Officer position at Uniting. Together, we can make a positive impact on the lives of those we serve.

What We Offer You

  • A rewarding career with a leading human services organisation.
  • Up to $18,550 NFP salary packaging available.
  • Access to our U rewards program with exclusive discounts.
  • Flexible work hours for work-life balance.
  • Affordable access to Fitness Passport— discounted gym memberships to support your best life."
  • A supportive, inclusive, and collaborative work environment.
  • Opportunities for professional growth.
  • Purchase of additional leave.
p>How to apply: Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt.

PLEASE NOTE: Direct Applications cannot be accepted in any form other than through the job advertisement platform. This ensures accurate tracking of your application.

Uniting contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care. Our purpose is to inspire people, enliven communities, and confront injustice.

We provide support for people through all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability.

We acknowledge the Sovereignty of First Nations people over the lands of Australia and are committed to meaningful change so that First Nations people are strong, thriving, and self-determining.

Uniting is a Child Safe Organisation, committed to the safety, well-being, and inclusion of children and young people. We are proud of the diversity of our people and always welcome everyone, exactly as they are.

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Associate, Infrastructure, Global Investment Banking, Australia

Sydney, New South Wales Bank of America

Posted 16 days ago

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Associate, Infrastructure, Global Investment Banking, Australia
Sydney, Australia
**To proceed with your application, you must be at least 18 years of age.**
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Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Our Business**
Global Investment Banking focuses on building long-term relationships with large corporations, financial sponsors / infrastructure funds, as well as emerging disruptive growth companies. We have cultivated a 'best in class' reputation by providing strong advisory expertise and capitalizing on powerful M&A, equity and debt (including leverage finance) product expertise to deliver integrated financial solutions.
The Infrastructure franchise provides strategic advisory and financing services to corporate clients, financial sponsors / infrastructure funds, as well as emerging disruptive growth companies. The team has been executing high profile transactions including advising TPG Telecom of the divestment of their fibre network to Vocus, Neoen on the sale of their Victorian portfolio to HMC, QIC/Future Fund/AGL on the acquisition of Tilt Renewables, Elliot Capital Partners on the divestment of Elliot Green Power, Brookfield's acquisition of Ausnet and TPG Telecom's divestment of mobile tower assets.
**Job Description**
+ Ability to operate as client/ project / deal team lead/team member, leading/supporting client relationships, driving the work product and transaction processes
+ Participate in the execution of M&A transactions and equity and debt financing
+ Perform in-depth financial, valuation, due diligence and industry analysis
+ Lead marketing presentations and live deal material
+ Participate in or lead client meetings
+ Generate ideas and opportunities for new and existing clients, across the sector
+ Train and mentor junior bankers (analysts) as they develop core investment banking skill sets
+ Work with teams consisting of professionals drawn from across the business, including other bankers within your group, experts in other areas of the firm and colleagues from around the globe
**Requirements:**
+ Investment Banking experience ideally in Infrastructure and M&A
+ Outstanding academic achievement
+ A bachelor's degree plus 4+ years of investment banking, corporate finance, M&A, modelling/valuation or consulting experience
+ Effective verbal and written communication skills
+ Ability to train and develop juniors
**Disclaimer:**
Apart from Bank of America, National Association, Australian Branch, none of Bank of America's legal entities are Authorized Deposit-taking Institutions authorized under the Banking Act 1959 of Australia nor regulated by the Australian Prudential Regulation Authority
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
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