88 Consultant jobs in Sydney

Associate Managing Consultant, Advisors & Consulting Services, Strategy & Transformation

St Leonards, New South Wales Mastercard

Posted 26 days ago

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Job Description

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant, Advisors & Consulting Services, Strategy & Transformation
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client's overall strategy, performance, and operations.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: and Responsibilities
Client Impact
· Manage deliverable development and workstreams on projects across a range of industries and problem statements
· Contribute to and/or develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
· Manage working relationship with client managers, and act as trusted and reliable partner
Team Collaboration & Culture
· Develop sound business recommendations and deliver effective client presentations
· Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems, synthesize analyses into relevant findings, and create impactful storylines
· Lead team and external meetings, and lead or co-lead project management
· Contribute to the firm's intellectual capital and solution development
· Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants
Qualifications
Basic qualifications
· Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
· Experience managing clients or internal stakeholders
· Logical, structured thinking, and affinity for numerical analysis
· Advanced Word, Excel, and PowerPoint skills
· Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
· Ability to communicate effectively in English and the local office language (if applicable)
· Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
Preferred qualifications
· Experience managing tasks or workstreams in a collaborative team environment with third parties
· Experience coaching junior delivery consultants
· Relevant industry expertise
· MBA or master's degree with relevant specialization (not required)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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Product Manager/Associate Managing Consultant, Program Management, Advisors & Consulting Services

St Leonards, New South Wales Mastercard

Posted 26 days ago

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Job Description

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Product Manager/Associate Managing Consultant, Program Management, Advisors & Consulting Services
We are seeking a dynamic and experienced Product Manager to join our team. You will play a key role in shaping and delivering innovative financial products that meet evolving customer needs and regulatory standards for one of our key clients. Hybrid work is applicable to this position.
All about the Role
Make an Impact as a Product Manager - Associate Managing Consultant, Advisors Program Management.
Advisors Program Management is an execution-oriented client-facing competency that applies proven, accredited skills and domain experience to partner with clients and help them drive measurable value by:
- Developing new products and strategies and ensuring smooth and efficient delivery to market.
- Strengthening client's internal skills, knowledge and experience in critical areas.
- Successfully implementing complex technology assets and delivering the most challenging transformation programs to create the new business as usual.
- Transforming client processes and optimizing their management practices.
All About You
To be successful in this role, you should have:
- Experience in product strategy & roadmap as well as customer centric development
- Strong understanding of customer journeys and ability to craft compelling value propositions in the card and credit domain is highly desirable.
- Formally trained in a range of project management and change management methodologies and techniques; accredited in one or more recognized PM/PMO/ Change/Service management methodologies is an advantage
- Bring interesting & relevant industry perspectives, insights and ideas to key stakeholders in the client organization.
- Strong analytical skills with confidence using data to drive actionable insights
- Proven problem-solving skills coupled with confidence in making data-driven decisions
- Advanced ability to drive outcomes and execute on a roadmap of initiatives
All About Your Education & Skills
- Bachelor's degree or equivalent qualification. Advanced degree or MBA preferred
- 4-6 years of Product Management experience
- Exposure specifically in payments and/or retail banking or merchants and/or consultancies.
- Comfortable with significant client interaction and interest in building relationships
- Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
- Advanced Word, Excel, and PowerPoint skills required, knowledge of Project Management tools preferred
- Professional accreditation such as Project Management Professional (PMP) desirable
- Willingness to travel
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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Business Process Consultant

Sydney, New South Wales Cognizant

Posted 26 days ago

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**Position Summary:**
· The Sr. Analyst role is crucial for driving the success of our projects in the Cards & Payments and Asset & Wealth Management domains.
With a focus on Requirements Gathering, BPC - Business Planning & Consolidation the candidate will work in a hybrid model, collaborating with teams to ensure seamless ServiceNow project execution.
This role requires a blend of technical expertise and domain knowledge to deliver impactful solutions.
**Mandatory Skills:**
· Ability to provide business insight and consult clients in a complex and cross functional environment, preferably in ServiceNow tools and products
· Proficiency in gathering and documenting functional and non-functional business requirements
· Strong stakeholder engagement and ability to bridge the gap between technical terms and business users.
· Experience working in Agile/Scrum environments (writing epics, user stories, sprint planning, UAT coordination)
· Strong documentation skills - Business and Functional requirement documents, test scripts and training material.
**Duties and Responsibilities:**
· Act as the primary liaison between business stakeholders and the ServiceNow technical team to gather, analyze and document requirements
· Translate business needs into functional requirements, user stories and acceptance criteria for ServiceNow solutions.
· Perform gap analysis between existing processes and ServiceNow functionality to recommend improvements.
· Develop and maintain documentation (including BRD's, process flows, user guides to name a few)
· Lead and coordinate user acceptance testing, defect management, and ensure solutions meet business needs.
· Work closely with project managers to support end-to-end project delivery, including scope, timeline and risk management.
**Salary Range** : >$100,000
**Date of Posting:** 17/ September /2025
**Next Steps:** If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
#LI-CTSAPAC
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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Sales Consultant

Homebush, New South Wales PVH Corp.

Posted 6 days ago

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Job Description

**Design Your Future at PVH**
Sales Consultant
**Why PVH?**
+ Clothing Allowance
+ Generous employee discounts on all brands (Calvin Klein, Tommy Hilfiger & Van Heusen)
+ Recruitment Referral Bonus
+ Access to Employee Assistance program
+ Corporate discount with Medibank
+ Free membership to Headspace meditation app
+ Annual Flu Shot voucher
+ Strong focus on Corporate Responsibility
+ Inclusive, diverse, and equal opportunity employer
+ Training, development, and career opportunities
+ Paid Parental Leave as per Company Policy
We are looking for a **Full-Time** Sales Consultant to join our **CALVIN KLEIN** team at **HOMEBUSH DFO.**
**About You**
+ Previous customer service experience
+ Excellent communication skills
+ Vibrant, energetic and authentic with a positive "can do" attitude
+ Ability to multi-task in a fast-paced environment
+ Impeccable grooming and personal presentation
**About The Company**
PVH is one of the world's largest and most admired fashion companies, connecting with consumers in over 40 countries. Our global iconic brands include Calvin Klein, TOMMY HILFIGER and our Heritage Brands. Our 140-year history is built on the strength of our brands, our team and our commitment to drive fashion forward for good. That's the Power of Us. That's the Power of PVH.
_We thank all applicants in advance as only successful applicants will be contacted for an interview._
_PVH is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to inclusion and diversity._
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.
This advertiser has chosen not to accept applicants from your region.

Sales Consultant

Castle Hill, New South Wales PVH Corp.

Posted 6 days ago

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Job Description

**Design Your Future at PVH**
Sales Consultant
**Why PVH?**
+ Clothing Allowance
+ Generous employee discounts on all brands (Calvin Klein, Tommy Hilfiger & Van Heusen)
+ Recruitment Referral Bonus
+ Access to Employee Assistance program
+ Corporate discount with Medibank
+ Annual Flu Shot voucher
+ Strong focus on Corporate Responsibility
+ Inclusive, diverse, and equal opportunity employer
+ Training, development, and career opportunities
+ Paid Parental Leave as per Company Policy
We are looking for **Casual** **Sales Consultants** to join our new **TOMMY HILFIGER STORE** team at **CASTLE TOWERS, SHOPPING CENTRE.**
**Store Opening November 2025**
**About You**
+ Excellent communication skills
+ Vibrant, energetic and authentic with a positive "can do" attitude
+ Ability to multi-task in a fast-paced environment
+ Impeccable grooming and personal presentation
**About The Company**
PVH is one of the world's largest and most admired fashion companies, connecting with consumers in over 40 countries. Our global iconic brands include Calvin Klein, TOMMY HILFIGER and our Heritage Brands. Our 140-year history is built on the strength of our brands, our team and our commitment to drive fashion forward for good. That's the Power of Us. That's the Power of PVH.
_PVH is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to inclusion and diversity._
_We thank all applicants in advance as only successful applicants will be contacted for an interview._
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.
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Cybersecurity Consultant

Chatswood, New South Wales Dell Technologies

Posted 10 days ago

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Job Description

Today, every organization needs to be digital, powered by data, running in a multi-cloud world, ready to take on anything. Our Consulting team assesses customer's strategic, organizational and business challenges and uses in-depth industry knowledge to offer technical solutions that apply to future business environment and operational objectives to help our Dell Technologies gain market share and increase efficiency.
Join us to do the best work of your career and make a profound social impact as a **Cybersecurity Consultant** on our Consulting Team in Chatswood.
**What you'll achieve**
As a Cybersecurity Consultant, you will provide technical and consultative guidance for solutions opportunities on a range of complex engagements and deliver technical architectural design, strategies and solutions for engagements.
**You will:**
+ Assess customers' strategic goals and business requirements to deliver appropriate technical solutions.
+ Engage in all aspects of customer projects, including technical design, implementation, customisation, integration, and change management.
+ Work closely with both internal teams and clients to facilitate seamless project execution and handover.
+ Offer expertise during pre- and post-sales processes and manage complex, multi-stream projects to boost operational efficiency and grow market share.
**Take the first step towards your dream career**
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
**Essential Requirements**
+ 8-12 years of related experience
+ AGSVA security clearance
+ Experience in cyber incident assessment and response
+ Experienced in enterprise-level solution architecture and design
+ Customer-facing experience across various organizational levels
+ Experience with Enterprise level Compute, storage & data protection solutions
**Desirable Requirements**
+ IRAP Certified
+ CISSP Certified
+ Experience with BIA & ADA
**Who we are**
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
ell Technologies is committed to an inclusive and accessible workplace. If you require any accommodations regarding your application, interviewing or the hiring process, please do not hesitate to contact our Talent Acquisition team at or fill out the form here ( . A member of our Talent Acquisition team will get back to you.
**Job ID:** R
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Sales Consultant

Manly, New South Wales Travel + Leisure Co.

Posted 17 days ago

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Job Description

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**How You'll Shine**
As a Sales Consultant, you will be:
+ Engaging with our customers to help them get on vacation!
+ Be passionate about vacations and travel
+ Confidently present out new exclusive and exciting packages to our existing owners. This is a simple, non-intrusive or complicated sales process where you are bound to have lots of fun!
+ Driven, dedicated and committed with a 'whatever it takes attitude
+ Be rewarded for your success in a worldwide, industry-leading organisation
+ Motivated to secure a long-term career, not just a job!
**How You'll Be Rewarded**
Build your career with an international value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
+ Base Salary + Attractive Commissions
+ Paid Company onboarding
+ Discounted Hotel and Resort stays globally
+ Subsidised Private Health Insurance
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
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Recoveries Consultant

Sydney, New South Wales Sedgwick

Posted 26 days ago

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Job Description

**The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.**
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Recoveries Consultant
We are expanding our Recoveries function and are seeking an experienced Recoveries Consultant to join our Motor claims Team. With exciting plans to uplift our recoveries capability, this role will suit someone who is outcome driven, thrives on achieving results, and wants to be part a team committed to delivering industry leading recovery outcomes.
**_What are my accountabilities?_**
+ Proactively manage a portfolio of motor claims recoveries, ensuring all files are progresses efficiently and in line with company and client expectations
+ Actively identify and pursue recovery prospects across insurers, third parties, and their representatives
+ Build and maintain effective working relationships with stakeholders
+ Work towards set recovery and performance targets, providing updates on progress and highlighting opportunities for process improvements
+ Ensure all recovery activities comply with legislative, regulatory, and company standards while maintaining accurate documentation and system records
+ Deliver a professional and empathetic approach when dealing with customers and stakeholders
**_About you_** :
+ Proven Recoveries expertise, with a track record of achieving results
+ Property recovery experience would be highly regarded, but not essential
+ Confidence to hit the ground running, take ownership, and make decisions
+ Skilled negotiator who knows how to get the best outcome while keeping relationships professional
+ Resilience, focus, and an ability to manage a fast-moving, high volume portfolio
+ Exceptional written and verbal communication skills
+ Demonstrated organisational and time management skills and
+ The ability to work independently and within a team
**Caring Culture**
It's at the heart of everything we do, and we show we care by living our core values: Empathy, Accountability, Inclusion, Collaboration, and Growth. By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Sedgwick is an equal opportunity employer, recognized by the Diversity Council of Australia. We're committed to fair and accessible recruitment. If you need special accommodations, please let us know when applying.
If you are successful in joining our team, you will be required to complete reference checks, mandatory background checks, including a police check and work rights.
**Why Sedgwick?**
Sedgwick is the global leader in claims administration, loss adjusting, benefits administration, and product recall. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.
Every day, our colleagues are working to make the world better. They're helping people recover after an injury or illness. They're assisting with damage from a natural disaster. They're even giving back to others in their spare time, championing over 500 charities in communities around the world, and counting.
Whether you're in loss adjusting, claims, customer service, nursing, engineering, IT or another specialty, there's a place for you here to be a force for good.
**Some of the Benefits of working with us are:**
+ Hybrid working arrangement.
+ Sedgwick Australia University - access to more than 15,000 courses on demand and opportunities to continue formal education
+ +0.5% on top of Superannuation Guarantee
+ Domestic and International Career Pathways
+ Sedgwick Colleague Resource Groups - international, cross-functional, colleague-led groups aimed at fostering an inclusive workplace
Sedgwick is an Equal Opportunity Employer.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**
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Sales Consultant

Chatswood, New South Wales PVH Corp.

Posted 26 days ago

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Job Description

**Design Your Future at PVH**
Sales Consultant
**Why PVH?**
+ Clothing Allowance
+ Generous employee discounts on all brands (Calvin Klein, Tommy Hilfiger & Van Heusen)
+ Recruitment Referral Bonus
+ Access to Employee Assistance program
+ Corporate discount with Medibank
+ Annual Flu Shot voucher
+ Strong focus on Corporate Responsibility
+ Inclusive, diverse, and equal opportunity employer
+ Training, development, and career opportunities
+ Paid Parental Leave as per Company Policy
We are looking for **Casual** Sales Consultants to join our New **TOMMY HILFIGER** and **CALVIN KLEIN** stores opening in CHATSWOOD CHACE **October 2025.**
**About You**
+ Excellent communication skills
+ Vibrant, energetic and authentic with a positive "can do" attitude
+ Ability to multi-task in a fast-paced environment
+ Impeccable grooming and personal presentation
**About The Company**
PVH is one of the world's largest and most admired fashion companies, connecting with consumers in over 40 countries. Our global iconic brands include Calvin Klein, TOMMY HILFIGER and our Heritage Brands. Our 140-year history is built on the strength of our brands, our team and our commitment to drive fashion forward for good. That's the Power of Us. That's the Power of PVH.
_PVH is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to inclusion and diversity._
_We thank all applicants in advance as only successful applicants will be contacted for an interview._
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.
This advertiser has chosen not to accept applicants from your region.

Senior Technical Consultant

Sydney, New South Wales ServiceNow, Inc.

Posted 1 day ago

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Job Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**The Team:**
The Customer Excellence Group (CEG) is ServiceNow's internal professional services organisation. The CEG team at ServiceNow works with customers to help them achieve their business outcomes by providing proven practice guidance and technical expertise. As part of the CEG Expert Services Delivery team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to realise the value of their ServiceNow investment, while making ServiceNow the best buying decision they've ever made.
**The Role:**
This Senior Technical Consultant is part of the Platform, Data and AI team in APAC (Asia Pacific) and will have the opportunity to work with our biggest customers throughout the region.
This Senior Technical Consultant - Platform, Data and AI role is functional and technical expert consulting with customers on implementing a ServiceNow Platform, Data and AI solutions - all with the goal of accelerating adoption and driving customer business outcomes.
The role requires the person to be laser-focused on solving for the most relevant customer challenges, consulting with customers on implementation solution designs and configuring the ServiceNow Platform, Data and AI products aligned to best practices
The ideal candidate for this role will be passionate about AI and application design and development with deep product expertise, thrives in complex technical challenges, and be capable at leading both design and build activities across a cross-functional set of stakeholders (Customers, Partners, and less experienced team members).
**What you get to do in this role:**
+ Drive innovative business and digital transformation solutions with our customers
+ Be a Lead member for one or more streams in large customer projects and focused of deliveringsubstantive customer outcomes.
+ Collaborate with cross-functional teams, including sales and product development, to ensure the successful deployment of ServiceNow's Generative AI and Platform, solutions.
+ Design
+ You will bring gravitas to customer meetings and workshops and be able to identify customer use cases, requirements and other relevant inputs for the overall success of the deployment.
+ Run customer design workshops across Generative AI, Platform, App Engine, and Workflow Data Fabric solutions.
+ Use your excellent communication skills to lead all the technical aspects of project delivery and solution delivery including presenting technical and business concepts to a variety of stakeholders.
+ Architect and develop of solutions that consider long term technical architecture, process design and ServiceNow technical standards.
+ Lead Platform wide process definition, re-engineering, improvement, and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
+ Providing technical advice and thought-leadership to customers on how to best utilize ServiceNow's GenAI and Platform technologies to achieve their business objectives
+ Translate business and user requirements and technology constraints into solution concepts that are meaningful, easy to use, and engaging
+ Writing detailed user stories, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
+ Creating solution design documents for complex solutions (e.g. custom Applications, Agentic Workflows, Integration patterns)
+ Build
+ You will be a key member of our expert team and will configure custom AI, Applications, Workflows and UI and use your customer centric interpersonal skills to work in culturally diverse, matrixed project teams.
+ Prepare customer-facing technical deliverables and responsible for quality of configured/developed solution
+ Configure/develop custom solutions across Now Assist skills, AI Agents, UI Builder/Workspaces, portal, automation and complex integrations components on the platform
+ Provide oversight and unit testing of partner resources' development
+ Presales
+ Provide services pre-sales support by conducting implementation solution presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives and Solution Consultants.
+ Innovation
+ You will have the opportunity to contribute your innovation ideas for best practices, service offerings, and implementation methodology to the wider global team in CEG as well as our GenAI and Platform product teams.
+ Contribute thought leadership and point-of-view documents, white papers, community postsand other documentation to make information about ServiceNow's GenAI and Platform capabilities more accessible to the broader ServiceNow organization, customers, and partners
+ Stay up-to-date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve ServiceNow's Service offerings and collateral
+ You will use your passion for leadership and knowledge sharing to guide and mentor both colleagues, customers and our delivery partners in configuration best practices for ServiceNow AI and Platform products
+ Up to 25% travel annually, driven by customer needs and internal meetings
**To be successful in this role you have:**
+ At least 7 years of configuration/development experience in ServiceNow platform across highly-capabletechnologies - inclusive of Now Assist, Virtual Agent, AI Search, custom applications, integrations, portals and UI Builder workspaces
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
+ Interacts well with both technical and non-technical customers, attains relevant technical and business requirements and designs comprehensive solutions
+ Strong aptitude toward communicating complex business and technical concepts using visualisation and modelling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams
+ Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success
+ Customer-focused mindset and commitment to delivering high-quality results
+ Creative and analytical mindset with strong problem-solving skills
+ Curious about new technology, proactive and a self-starter
+ Ability to work effectively in a fast-paced, dynamic environment
+ Excellent communication and collaboration skills
+ Proven team player and team builder
+ Familiarity with Agile methodologies and experience working in an Agile environment
+ Strong Technical skills:
+ Artificial Intelligence, Machine Learning, or Data Science
+ Strong in JavaScript, HTML, and libraries/frameworks such as AngularJS, and components-based solutions like Angular 2+ or React
+ LDAP, VPN, SSL, SAML/SSO, REST/SOAP and other widespread enterprise technologies
+ Experience and understanding of Object-Oriented Design, responsive design
+ Data management, database design, and database concepts
+ Working knowledge of the components in a web applications stack and working with SaaS technologies
+ ServiceNow Certifications (required):
+ Certified System Administrator (CSA)
+ Certified Application Developer (CAD)
+ Certified Implementation Specialist (CIS) in one other ServiceNow product (e.g. CSM, ITOM, SecOps, ITSM)
+ Core Platform micro-certifications - Integration Hub, Virtual Agent, AI Search Flow Designer, UI Builder, Service Portal, Mobile)
+ Desired ServiceNow Certifications (required or must achieve within the first 180 days):
+ Certified Technical Architect
+ Delivery Accreditation - AI Agents
+ Delivery Accreditation - Now Assist for Creator, Now Assist for Creator
+ Must be able to travel up to 25% annually, where required
+ Must be able to accommodate adjusted working hours to support customers across APAC region.
_If you do not meet all the above qualifications, but still think you have something to offer this team, please apply! Candidates with lesser experience will be considered for appropriate roles._
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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