3 Crm Specialist jobs in Australia
Customer Success Relationship Manager
New South Wales, New South Wales
Fortive Corporation
Posted 24 days ago
Job Viewed
Job Description
**Our Mission**
At Industrial Scientific, we are committed to ending workplace deaths by 2050. We hire smart, motivated people and give them the tools and support to make a meaningful impact. Our Customer Success Relationship Managers are key to achieving this vision through proactive engagement with customers, ensuring safety, and expanding the use of our life-saving technologies.
**Role Overview**
The Customer Success Relationship Manager will be responsible for driving revenue growth by maintaining and expanding our subscription-based gas detection fleet management program-iNet®-across APAC. This includes nurturing long-term customer relationships, preventing iNet churn, identifying upsell opportunities, and providing strategic technical solutions that ensure safety and compliance in hazardous environments.
Core tasks include: preventing subscription cancellations, solving product issues related to application or quality, ensuring successful delivery and deployment of safety solutions, and supporting the commercial team to grow the business. Success is measured by KPIs such as churn rate, issue resolution time, deployment success rate, and revenue growth from upsells/expansions.
You'll act as a trusted advisor, blending technical expertise with sales acumen to connect customer needs to our cloud-connected, real-time safety solutions. Daily workflows involve a mix of virtual and in-person activities, such as technical diagnostics, installations, troubleshooting, training sessions, and performance follow-ups, all aimed at proactive issue resolution and business growth. If you have experience as a service engineer or on-site support specialist for hardware/equipment (e.g., gas detectors, sensors, or industrial systems), this is your opportunity to advance into a business-oriented role-leveraging your fieldwork skills to drive renewals, expansions, and customer success. This is a full-time position based on a 40-hour work week, with up to 50% travel for site visits and flexibility for remote work.
**Key Responsibilities**
**Customer Engagement and Growth:**
+ Prevent subscription cancellations by proactively monitoring customer satisfaction, addressing pain points early, and fostering loyalty through regular check-ins, value demonstrations, and personalized retention strategies-directly supporting churn prevention KPIs.
+ Identify and pursue upsell/cross-sell opportunities for devices, services, analytics tools, and enhancements, aligning with customer objectives to expand adoption and revenue, while collaborating with the commercial team to support business growth initiatives.
**Technical Support and Solutions:**
+ Solve product issues caused by application or quality factors through root cause analysis, diagnostics, and corrective actions-using tools like diagnostic software, remote monitoring, and on-site inspections to resolve problems efficiently, minimize downtime, and recommend improvements for long-term reliability.
+ Ensure successful delivery and deployment of safety solutions by leading installations, commissioning, and optimizations of iNet systems (e.g., docking stations, gas monitors, and cloud-based tools), including site visits for setup verification, data connectivity testing, and initial performance assessments to confirm compliance and functionality.
+ Offer data-driven consultations, helping customers interpret usage insights and recommend best practices for safety, compliance, and operational improvements-incorporating daily follow-ups on quality or performance issues, such as analyzing equipment logs, tracking defect trends, and implementing preventive measures.
**Training and Enablement:**
+ Deliver training to customers, end-users, and channel partners on gas detection principles, software platforms, hardware usage, and iNet processes to promote successful adoption and best practices-conducting virtual sessions (e.g., webinars or online demos) or in-person workshops as part of daily/weekly routines, including developing customized content and assessing post-training effectiveness to drive ongoing usage and support deployment success.
**Partner and Internal Collaboration:**
+ Support channel partners (e.g., fulfillment centers and distributors) by reviewing performance, leading corrective/preventive actions, and ensuring operational standards for inventory, stock levels, and service quality-through regular virtual check-ins, joint troubleshooting sessions, and collaborative audits.
+ Collaborate with cross-functional teams (e.g., sales, product management, engineering, service, and product performance) to relay customer feedback, contribute to product roadmaps, defect tracking, and continuous improvements-participating in daily stand-ups, weekly meetings, or ad-hoc projects to align on issue resolutions, share insights from field diagnostics, and support commercial growth efforts.
+ Partner with sales for technical support during proposals, demonstrations, and post-installation guidance to facilitate business expansion, including co-developing solutions based on real-time customer data.
**Additional Duties:**
+ Manage assigned projects (e.g., process improvements like Kaizen) and adapt to other responsibilities as needed in a dynamic environment, such as documenting daily support interactions in tracking systems for trend analysis and reporting.
**Performance Metrics and KPIs:**
+ Achieve targets related to core tasks, including: low churn rates (e.g., subscription retention above 95%), timely resolution of application/quality issues, high engagement and customer satisfaction, and contributions to business growth (e.g., upsell revenue targets).
**Required Qualifications (Non-Negotiable):**
+ 3-5 years of experience in a customer-facing role such as service engineering, on-site support, sales engineering, or technical support for industrial instrumentation (e.g., mining, oil & gas, chemicals, or safety systems)-transferable skills from hardware/equipment backgrounds are highly valued, including hands-on experience with installations, commissioning, diagnostics, and issue resolution to support core tasks like deployment success and quality problem-solving.
+ Proven success in preventing churn, growing accounts through upsell/cross-sell, and delivering high customer satisfaction in quota-driven or fast-paced environments, with a track record of meeting KPIs like retention rates and revenue growth.
+ Strong technical aptitude in instrumentation, wireless technology, cloud-based solutions, or industrial safety systems, with advanced analytical/problem-solving skills for technical diagnostics (e.g., using diagnostic tools, software, and data analysis to identify and resolve issues efficiently, including application/quality-related problems).
+ Proficiency in providing virtual technical support (e.g., remote troubleshooting via video, email, or CRM tools) and in-person support (e.g., on-site repairs, installations, and verifications), with the ability to adapt methods based on customer needs and urgency to ensure successful deployments and issue resolutions.
+ Demonstrated ability to work collaboratively with cross-functional teams, including coordinating with sales, engineering, product, and service groups to drive resolutions, share insights, and contribute to team projects-requiring strong interpersonal skills for effective communication, alignment on core tasks like business growth support, and KPI achievement.
+ Excellent verbal and written communication skills, with the ability to tailor messages to diverse audiences (e.g., technicians to executives) and influence stakeholders.
+ Ability to work independently, prioritize workloads, and self-direct learning for new products/applications, while managing a mix of virtual and field-based tasks.
+ Willingness to travel up to 50% based on customer and business needs, with a valid driver's license.
+ Fluency in English (written and spoken) and comfort working remotely.
+ After onboarding: Thorough understanding of Industrial Scientific products, applications, services, bug/defect tracking, and iNet offerings (training provided).
+ Bachelor's degree in Engineering, Science, or a related technical field, or equivalent work experience.
**Preferred Qualifications:**
+ Experience with detectors, portable industry devices, handheld equipment, or wireless hardware.
+ Familiarity with after-sales service, project management, or partner training.
+ Demonstrated sales acumen in a technical context.
**Why Join Us?**
+ Be part of a purpose-driven organization saving lives every day.
+ Work in a dynamic and innovative environment with industry-leading technology.
+ Career development and internal mobility opportunities across the region.
+ Flexible work environment with autonomy and trust.
**Fortive Corporation Overview**
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
**About Industrial Scientific**
Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Bonus or Equity**
This position is also eligible for bonus as part of the total compensation package.
This position is also eligible for bonus as part of the total compensation package.
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
At Industrial Scientific, we are committed to ending workplace deaths by 2050. We hire smart, motivated people and give them the tools and support to make a meaningful impact. Our Customer Success Relationship Managers are key to achieving this vision through proactive engagement with customers, ensuring safety, and expanding the use of our life-saving technologies.
**Role Overview**
The Customer Success Relationship Manager will be responsible for driving revenue growth by maintaining and expanding our subscription-based gas detection fleet management program-iNet®-across APAC. This includes nurturing long-term customer relationships, preventing iNet churn, identifying upsell opportunities, and providing strategic technical solutions that ensure safety and compliance in hazardous environments.
Core tasks include: preventing subscription cancellations, solving product issues related to application or quality, ensuring successful delivery and deployment of safety solutions, and supporting the commercial team to grow the business. Success is measured by KPIs such as churn rate, issue resolution time, deployment success rate, and revenue growth from upsells/expansions.
You'll act as a trusted advisor, blending technical expertise with sales acumen to connect customer needs to our cloud-connected, real-time safety solutions. Daily workflows involve a mix of virtual and in-person activities, such as technical diagnostics, installations, troubleshooting, training sessions, and performance follow-ups, all aimed at proactive issue resolution and business growth. If you have experience as a service engineer or on-site support specialist for hardware/equipment (e.g., gas detectors, sensors, or industrial systems), this is your opportunity to advance into a business-oriented role-leveraging your fieldwork skills to drive renewals, expansions, and customer success. This is a full-time position based on a 40-hour work week, with up to 50% travel for site visits and flexibility for remote work.
**Key Responsibilities**
**Customer Engagement and Growth:**
+ Prevent subscription cancellations by proactively monitoring customer satisfaction, addressing pain points early, and fostering loyalty through regular check-ins, value demonstrations, and personalized retention strategies-directly supporting churn prevention KPIs.
+ Identify and pursue upsell/cross-sell opportunities for devices, services, analytics tools, and enhancements, aligning with customer objectives to expand adoption and revenue, while collaborating with the commercial team to support business growth initiatives.
**Technical Support and Solutions:**
+ Solve product issues caused by application or quality factors through root cause analysis, diagnostics, and corrective actions-using tools like diagnostic software, remote monitoring, and on-site inspections to resolve problems efficiently, minimize downtime, and recommend improvements for long-term reliability.
+ Ensure successful delivery and deployment of safety solutions by leading installations, commissioning, and optimizations of iNet systems (e.g., docking stations, gas monitors, and cloud-based tools), including site visits for setup verification, data connectivity testing, and initial performance assessments to confirm compliance and functionality.
+ Offer data-driven consultations, helping customers interpret usage insights and recommend best practices for safety, compliance, and operational improvements-incorporating daily follow-ups on quality or performance issues, such as analyzing equipment logs, tracking defect trends, and implementing preventive measures.
**Training and Enablement:**
+ Deliver training to customers, end-users, and channel partners on gas detection principles, software platforms, hardware usage, and iNet processes to promote successful adoption and best practices-conducting virtual sessions (e.g., webinars or online demos) or in-person workshops as part of daily/weekly routines, including developing customized content and assessing post-training effectiveness to drive ongoing usage and support deployment success.
**Partner and Internal Collaboration:**
+ Support channel partners (e.g., fulfillment centers and distributors) by reviewing performance, leading corrective/preventive actions, and ensuring operational standards for inventory, stock levels, and service quality-through regular virtual check-ins, joint troubleshooting sessions, and collaborative audits.
+ Collaborate with cross-functional teams (e.g., sales, product management, engineering, service, and product performance) to relay customer feedback, contribute to product roadmaps, defect tracking, and continuous improvements-participating in daily stand-ups, weekly meetings, or ad-hoc projects to align on issue resolutions, share insights from field diagnostics, and support commercial growth efforts.
+ Partner with sales for technical support during proposals, demonstrations, and post-installation guidance to facilitate business expansion, including co-developing solutions based on real-time customer data.
**Additional Duties:**
+ Manage assigned projects (e.g., process improvements like Kaizen) and adapt to other responsibilities as needed in a dynamic environment, such as documenting daily support interactions in tracking systems for trend analysis and reporting.
**Performance Metrics and KPIs:**
+ Achieve targets related to core tasks, including: low churn rates (e.g., subscription retention above 95%), timely resolution of application/quality issues, high engagement and customer satisfaction, and contributions to business growth (e.g., upsell revenue targets).
**Required Qualifications (Non-Negotiable):**
+ 3-5 years of experience in a customer-facing role such as service engineering, on-site support, sales engineering, or technical support for industrial instrumentation (e.g., mining, oil & gas, chemicals, or safety systems)-transferable skills from hardware/equipment backgrounds are highly valued, including hands-on experience with installations, commissioning, diagnostics, and issue resolution to support core tasks like deployment success and quality problem-solving.
+ Proven success in preventing churn, growing accounts through upsell/cross-sell, and delivering high customer satisfaction in quota-driven or fast-paced environments, with a track record of meeting KPIs like retention rates and revenue growth.
+ Strong technical aptitude in instrumentation, wireless technology, cloud-based solutions, or industrial safety systems, with advanced analytical/problem-solving skills for technical diagnostics (e.g., using diagnostic tools, software, and data analysis to identify and resolve issues efficiently, including application/quality-related problems).
+ Proficiency in providing virtual technical support (e.g., remote troubleshooting via video, email, or CRM tools) and in-person support (e.g., on-site repairs, installations, and verifications), with the ability to adapt methods based on customer needs and urgency to ensure successful deployments and issue resolutions.
+ Demonstrated ability to work collaboratively with cross-functional teams, including coordinating with sales, engineering, product, and service groups to drive resolutions, share insights, and contribute to team projects-requiring strong interpersonal skills for effective communication, alignment on core tasks like business growth support, and KPI achievement.
+ Excellent verbal and written communication skills, with the ability to tailor messages to diverse audiences (e.g., technicians to executives) and influence stakeholders.
+ Ability to work independently, prioritize workloads, and self-direct learning for new products/applications, while managing a mix of virtual and field-based tasks.
+ Willingness to travel up to 50% based on customer and business needs, with a valid driver's license.
+ Fluency in English (written and spoken) and comfort working remotely.
+ After onboarding: Thorough understanding of Industrial Scientific products, applications, services, bug/defect tracking, and iNet offerings (training provided).
+ Bachelor's degree in Engineering, Science, or a related technical field, or equivalent work experience.
**Preferred Qualifications:**
+ Experience with detectors, portable industry devices, handheld equipment, or wireless hardware.
+ Familiarity with after-sales service, project management, or partner training.
+ Demonstrated sales acumen in a technical context.
**Why Join Us?**
+ Be part of a purpose-driven organization saving lives every day.
+ Work in a dynamic and innovative environment with industry-leading technology.
+ Career development and internal mobility opportunities across the region.
+ Flexible work environment with autonomy and trust.
**Fortive Corporation Overview**
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
**About Industrial Scientific**
Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Bonus or Equity**
This position is also eligible for bonus as part of the total compensation package.
This position is also eligible for bonus as part of the total compensation package.
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
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Customer Technology Advisor (Data & AI)
Sydney, New South Wales
Kyndryl
Posted 24 days ago
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Join our dynamic team as a Customer Technology Advisor and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in your field, you will be at the forefront of revolutionizing technology solutions for our valued customers. Working hand in hand with our Kyndryl Consult Partners and customer partners, you will leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations.
In this role, you won't just be another advisor; you will be a trusted ally and visionary, delivering unique and differentiated value to our customers. Through captivating show-and-tell methods such as engaging demos and compelling presentations, you will showcase our credibility and eminence in the industry, leaving a lasting impression on potential customers.
As a vital member of our team, you will support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales & Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners. With your extensive technical knowledge and mastery of the practice-specific domain, you will bring together the breadth of Kyndryl's expertise to develop profitable deals that drive our success.
Your dedication to continuous improvement and your passion for our practice will shine through as you showcase your end-to-end knowledge of the domain you align with, as well as the associated subdomains. Your technical prowess, backed by your external certifications, will establish you as a true authority in your field.
As a Customer Technology Advisor, you will possess strong technical and business acumen, allowing you to provide value driven solutions within the practice services domain(s). Your exceptional customer facing skills, combined with your articulate communication style and interpersonal finesse, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer.
As a strategic thinker, you will identify the intricate business and technical requirements of our customers, leveraging the vast capabilities of Kyndryl to generate winning cross-practice solutions. Your ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes will clearly demonstrate the tangible value our offerings bring to our customers, leaving them eager to partner with us.
In addition to your technical expertise, you will also take the lead in coordinating the entire pre-sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices. Your collaboration with internal and external stakeholders will generate winning responses and create optimal technical solutions. Moreover, you will actively build and nurture relationships with our external alliance partners, fostering a collaborative environment where joint solutions are co-created.
Join our team of forward thinking, tech-savvy professionals and embark on a journey of innovation, growth, and fulfillment. As a Customer Technology Advisor, you will not only shape the future of technology solutions but also make a meaningful impact on the success of our customers and Kyndryl as a whole.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required experience and skill:**
+ Minimum of 5 years of Data and AI Consulting experience, or other relevant experience in the AI & Analytics domains.
+ A proven track record of building and maintaining client relationships with tangible experience collaborating with stakeholders to identify new Data and AI opportunities, and build proposals and pitch materials to position Kyndryl as a trusted partner for Data and AI transformations.
+ Experience in designing and implementing solutions, services and operating models, preferably on Cloud Computing technologies, with a focus on Data and AI solutions.
+ Experience working with cross-functional teams and partners to develop/ enhance and package AI offerings and assets for customer-facing discussions
+ Understanding of AI technologies, including machine learning, deep learning, and generative AI techniques (such as generative adversarial networks (GANs), variational autoencoders (VAEs), etc.)
+ Knowledge in cloud Data and AI platforms such as Azure, AWS, Databricks or Google Cloud.
+ Experience with Data Governance and Data Management technologies: Metadata Management, Master Data Management, Data Quality Management, Data Lineage and Data Privacy.
+ General knowledge of Data Intelligence tools: ETL / ESB / EAI / Pipeline / Databases / data virtualization and visualization tools such as Power BI, Tableau, Qlik, Grafana, QuickSight, Looker or similar.
+ Experience in designing and delivering solutions for large-scale data platforms using relevant approaches (DataLake, Lakehouse, Data Mesh, Cloud Scale Analytics, etc.), which fully meet customer needs
+ Knowledge of Cloud architectures and components such as: Data Factory, Databricks, Big Query Google, Azure Data Lake Storage, Azure Fabric, Mongo DB, CosmosDB, SQL DWH/Synapse/SQL Azure, Oracle Cloud Infrastructure and Amazon Web Services (EMR, S3, Redshift, Glue, MSK, Lambda)
+ Database knowledge: NoSQL (MongoDB, Cassandra, HBase), Relational (Oracle, MySQL, PostgreSQL, SQL ), Data Warehousing (Amazon Redshift, Google BigQuery, Snowflake)
**Qualifications:**
+ Bachelor's degree in computer science, data science, engineering, or a related field is a plus.
+ Proven experience in pre-sales or design solution Data and AI consulting services.
+ Strong ability to design solutions for Data and AI projects.
+ Agility and experience to quickly understand the functional business challenges associated with Data and AI
+ Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-experts audiences.
+ Ability to work collaboratively in a dynamic, team-oriented environment.
+ Adaptability, creativity, and agility in the face of changing technological and client environments.
+ Knowledge in building partnerships (Software vendors, Consulting firms, or IT services companies).
+ Experience with customers Data and AI supplier approval process.
+ Strong problem-solving skills and a customer-centric mindset.
+ Willingness to travel as required.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Join our dynamic team as a Customer Technology Advisor and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in your field, you will be at the forefront of revolutionizing technology solutions for our valued customers. Working hand in hand with our Kyndryl Consult Partners and customer partners, you will leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations.
In this role, you won't just be another advisor; you will be a trusted ally and visionary, delivering unique and differentiated value to our customers. Through captivating show-and-tell methods such as engaging demos and compelling presentations, you will showcase our credibility and eminence in the industry, leaving a lasting impression on potential customers.
As a vital member of our team, you will support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales & Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners. With your extensive technical knowledge and mastery of the practice-specific domain, you will bring together the breadth of Kyndryl's expertise to develop profitable deals that drive our success.
Your dedication to continuous improvement and your passion for our practice will shine through as you showcase your end-to-end knowledge of the domain you align with, as well as the associated subdomains. Your technical prowess, backed by your external certifications, will establish you as a true authority in your field.
As a Customer Technology Advisor, you will possess strong technical and business acumen, allowing you to provide value driven solutions within the practice services domain(s). Your exceptional customer facing skills, combined with your articulate communication style and interpersonal finesse, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer.
As a strategic thinker, you will identify the intricate business and technical requirements of our customers, leveraging the vast capabilities of Kyndryl to generate winning cross-practice solutions. Your ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes will clearly demonstrate the tangible value our offerings bring to our customers, leaving them eager to partner with us.
In addition to your technical expertise, you will also take the lead in coordinating the entire pre-sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices. Your collaboration with internal and external stakeholders will generate winning responses and create optimal technical solutions. Moreover, you will actively build and nurture relationships with our external alliance partners, fostering a collaborative environment where joint solutions are co-created.
Join our team of forward thinking, tech-savvy professionals and embark on a journey of innovation, growth, and fulfillment. As a Customer Technology Advisor, you will not only shape the future of technology solutions but also make a meaningful impact on the success of our customers and Kyndryl as a whole.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required experience and skill:**
+ Minimum of 5 years of Data and AI Consulting experience, or other relevant experience in the AI & Analytics domains.
+ A proven track record of building and maintaining client relationships with tangible experience collaborating with stakeholders to identify new Data and AI opportunities, and build proposals and pitch materials to position Kyndryl as a trusted partner for Data and AI transformations.
+ Experience in designing and implementing solutions, services and operating models, preferably on Cloud Computing technologies, with a focus on Data and AI solutions.
+ Experience working with cross-functional teams and partners to develop/ enhance and package AI offerings and assets for customer-facing discussions
+ Understanding of AI technologies, including machine learning, deep learning, and generative AI techniques (such as generative adversarial networks (GANs), variational autoencoders (VAEs), etc.)
+ Knowledge in cloud Data and AI platforms such as Azure, AWS, Databricks or Google Cloud.
+ Experience with Data Governance and Data Management technologies: Metadata Management, Master Data Management, Data Quality Management, Data Lineage and Data Privacy.
+ General knowledge of Data Intelligence tools: ETL / ESB / EAI / Pipeline / Databases / data virtualization and visualization tools such as Power BI, Tableau, Qlik, Grafana, QuickSight, Looker or similar.
+ Experience in designing and delivering solutions for large-scale data platforms using relevant approaches (DataLake, Lakehouse, Data Mesh, Cloud Scale Analytics, etc.), which fully meet customer needs
+ Knowledge of Cloud architectures and components such as: Data Factory, Databricks, Big Query Google, Azure Data Lake Storage, Azure Fabric, Mongo DB, CosmosDB, SQL DWH/Synapse/SQL Azure, Oracle Cloud Infrastructure and Amazon Web Services (EMR, S3, Redshift, Glue, MSK, Lambda)
+ Database knowledge: NoSQL (MongoDB, Cassandra, HBase), Relational (Oracle, MySQL, PostgreSQL, SQL ), Data Warehousing (Amazon Redshift, Google BigQuery, Snowflake)
**Qualifications:**
+ Bachelor's degree in computer science, data science, engineering, or a related field is a plus.
+ Proven experience in pre-sales or design solution Data and AI consulting services.
+ Strong ability to design solutions for Data and AI projects.
+ Agility and experience to quickly understand the functional business challenges associated with Data and AI
+ Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-experts audiences.
+ Ability to work collaboratively in a dynamic, team-oriented environment.
+ Adaptability, creativity, and agility in the face of changing technological and client environments.
+ Knowledge in building partnerships (Software vendors, Consulting firms, or IT services companies).
+ Experience with customers Data and AI supplier approval process.
+ Strong problem-solving skills and a customer-centric mindset.
+ Willingness to travel as required.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
1
Data Technology Lead, Large Customer Sales
Sydney, New South Wales
Google
Posted 1 day ago
Job Viewed
Job Description
At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role.
**Preferred qualifications:**
+ 1 year of experience managing digital marketing and advertising campaigns, projects, and relationships with customers or agencies.
+ Experience in working with Google products (e.g., Google Ads, DV360, Campaign Manager, Google Analytics, Ads Data Hub or Google Cloud) or similar competing products.
+ Experience working with sales and cross-functional teams and influence key senior stakeholders (internally and externally) across all levels.
+ Familiarity with Big data and data warehouses (e.g., demand-side platforms (DSPs), customer data platforms (CDPs), and data management platforms (DMPs), targeting, etc.) as well as tag management systems and web analytics.
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.
**Responsibilities:**
+ Build and manage relationships with clients, and develop an understanding of their business challenges, marketing objectives, and success metrics.
+ Work proactively and cooperatively with internal and external stakeholders to ensure workflows and projects are completed on time to a high standard.
+ Plan for, and achieve, business growth goals, through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives.
+ Develop forward thinking, data-driven analyses and consultative recommendations that align with customer goals, and quantify high-impact opportunities with clear recommendations to present to customers.
+ Build an in-depth knowledge of how Google Advertising products work and can be used to help meet a wide range of marketing objectives.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role.
**Preferred qualifications:**
+ 1 year of experience managing digital marketing and advertising campaigns, projects, and relationships with customers or agencies.
+ Experience in working with Google products (e.g., Google Ads, DV360, Campaign Manager, Google Analytics, Ads Data Hub or Google Cloud) or similar competing products.
+ Experience working with sales and cross-functional teams and influence key senior stakeholders (internally and externally) across all levels.
+ Familiarity with Big data and data warehouses (e.g., demand-side platforms (DSPs), customer data platforms (CDPs), and data management platforms (DMPs), targeting, etc.) as well as tag management systems and web analytics.
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.
**Responsibilities:**
+ Build and manage relationships with clients, and develop an understanding of their business challenges, marketing objectives, and success metrics.
+ Work proactively and cooperatively with internal and external stakeholders to ensure workflows and projects are completed on time to a high standard.
+ Plan for, and achieve, business growth goals, through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives.
+ Develop forward thinking, data-driven analyses and consultative recommendations that align with customer goals, and quantify high-impact opportunities with clear recommendations to present to customers.
+ Build an in-depth knowledge of how Google Advertising products work and can be used to help meet a wide range of marketing objectives.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
This advertiser has chosen not to accept applicants from your region.
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