152 Customerservice jobs in Australia
Customer Care Consultant
Posted 18 days ago
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Job Description
Customer Care Consultant
Job Description
**Step Into a Role That Makes a Difference - Concentrix Robina Is Hiring!**
+ **Start date:** 3rd of November 2025
+ **Hours:** Monday to Friday, 7AM-7PM (rotating roster, daylight savings applies)
+ **Training:** 4 weeks of paid, hands-on training to set you up for success
+ **Pay:** $28.12/hr + 12% super + penalty rates ($62,232 per annum)
+ **Location:** Full-time/Part-time onsite at our buzzing **Robina delivery centre** (right next to Robina Town Centre!)
Be the friendly voice and guiding hand for members of a leading superannuation fund. You'll deliver personalised support across multiple channels-starting with voice and potentially expanding to digital platforms like web messaging, apps, social media, and email.
**Key Details:**
+ Be the first point of contact for customer service and account support
+ Understand customer needs and deliver tailored solutions
+ Navigate systems and knowledge bases to resolve enquiries
+ Handle sensitive information with confidentiality and care
**Who are you?**
+ Passion for customer service and strong communication skills
+ Empathy and emotional intelligence
+ Tech-savvy and confident using multiple systems
+ Goal-oriented and adaptable in a fast-paced environment
+ Contact centre experience is a bonus-but not essential!
**What's in it for you?**
+ Permanent employment with career growth opportunities
+ Free parking & easy public transport access
+ Exclusive discounts with top brands
+ Supportive team culture & recognition programs
+ Free Employee Assistance Program (EAP) for you and your family
+ An exciting role in an award-winning workplace
**APPLY NOW!** _and embark on a rewarding career journey with us at Concentrix!_
_*Applicants must be at least 18 years of age, have full working rights in Australia and ability to complete background and police checks._
_Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions._
Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements:
English
Time Type:
Full time
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Customer Care Representative
Posted 5 days ago
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Job Description
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Thermo Fisher Scientific Inc. is the world leader in serving science, our Mission being: to enable our customers to make the world healthier, cleaner and safer. Our team of more than 120,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands.
We share a common set of values - Integrity, Intensity, Innovation and Involvement, with Diversity and Inclusion standing alongside our 4I's. Our Values are not just something we do but are who we are! These are woven into the fabric of our culture and are vital to the success of our organization. We collaborate as a team to speed up research efforts, overcome scientific hurdles, advance technology, and support individuals seeking medical assistance.
**Job Title:** Customer Care Representative
**Reports to:** Customer Care Team Leader
**Position Location:** Scoresby
**Position Summary:**
You will provide outstanding support to our customers and clients, primarily through placing and reviewing orders, and responding efficiently and effectively to their enquiries. You will need to demonstrate a high level of courteous and efficient service while giving to business development and growth in sales.
**Key Responsibilities:**
+ Deliver and maintain unparalleled service, working with all departments to accelerate the customer experience.
+ Process orders accurately and help to drive customers towards our digital platform for additional speed to information.
+ Record all activity within the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.
+ Prepare Return Authorisation and credits for processing and ensure that they are within company guidelines.
+ Proactive communication of key opportunities, sensitivities or issues internally including forwarding leads to sales for qualification
+ Communicate effectively with customers and employees partnering for excellent results.
+ Think on your feet and be prepared to use your initiative to find solutions.
+ Ensure compliance with processes around regulated activities.
+ Follow the company's quality systems ISO 9001 and operating procedures.
+ Maintain a professional and positive demeanor whilst being committed to the values of Integrity, Intensity, Innovation and Involvement
+ Involvement to identify and define problem areas for improvement.
+ Follow OHS policies and procedures and ensure a safe and healthy workplace environment.
**Skills and Experience:**
+ Minimum of 1 year in a dedicated customer service role
+ Excellent digital literacy, the ability to learn new concepts and packages as the need arises.
+ Ability to remain professional and composed when presented with complicated circumstances.
+ Strong results focus and with attention to detail.
+ Excellent interpersonal and communication skills with ability to build to achieve results.
+ Outstanding organizational skills and a curiosity about effectively prioritizing tasks.
+ Be able to work optimally (and in good humor!) in a fast-paced environment ensuring all tasks are performed to completion and on time.
+ A great teammate who collaborates effectively with all internal customers
+ Intermediate level competence in Microsoft Office Suite applications, Excel, Work and Outlook. Experience with Salesforce.com (CRM) helpful
+ University degree (preferred Science or business) and or related experience would also be helpful.
**Frequent Contacts:**
+ **External:** Diverse industry Customer base and Transportation Companies
+ **Internal:** Our Customer Service Colleagues! Sales & Marketing; Finance team; Logistics & Supply Chain; eComm and IT; Quality, legal and compliance functions
**Other Job Requirements:**
+ Some public holiday and out of hours work may be required. Possibility for on call work supporting this critical industry.
Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Join us and you'll discover meaningful work that positively impacts on a global scale, helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, ensuring our food is safe or helping find cures for cancer. We provide a diverse and inclusive culture and the resources needed to achieve individual career goals.
#StartYourStory at Thermo Fisher Scientific!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Customer Care Consultant
Posted today
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Job Description
We're on the lookout for multiple Customer Care Consultants to join our Contact Centre on a Full-Time or Part-time basis who understand that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities.
Day in the life of a Customer Care Consultant
Be a Customer Champion: You'll be the friendly voice and helpful hand for our older Australians, their families & carers - by assisting them in accessing different types of care packages & services available - you will be making a meaningful difference.
Solve with Empathy: Tackle challenges with compassion and find supportive solutions that leave customers feeling heard & valued.
Team Up for Success: Collaborate with your colleagues to share insights, celebrate wins (Who doesn't love Pizza Fridays!); embrace an innovation mindset to create meaningful customer experiences
Learn and Grow: Dive into continuous learning opportunities to hone your skills. Lay your roots, grow your career!
Your skills to pay the bills
A natural communicator with excellent verbal and written skills
Someone who thrives in a fast-paced environment and can juggle multiple tasks with ease
A positive attitude and a genuine desire to help others
Problem-solving prowess and the ability to think on your feet
Proficiency with technology and ability to navigate across multiple platforms and software
Previous customer service experience is a bonus, but a fantastic attitude and eagerness to learn are essential!
Think you've got the right attitude but not all the experience? No problem. We believe in hiring for potential & passion, not just experience. If you're a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed!
The must-haves
Full work rights to work within Australia
A National Police clearance - satisfactory requirements to be met
Availability to work rotating shifts Monday to Friday between 7:00 am to10:00 pm; & Saturday 9:00am - 4:00pm
At Probe CX, we embrace flexibility. Talk to us about how this role can be flexible for you.
What's in it for you?
Enjoy financial & non-financial incentives - We celebrate & reward our team members as part of our high-performance culture.
Career Growth - We move at pace, so do our team members when it comes to career progression & development. This is a differentiator - with a global footprint, internal career pathways are a lived reality.
Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life-both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service.
Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.
Employee Referral Program - we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus.
About Probe CX
Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.
How to Apply?
Click on 'Apply Now'. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We're happy to accommodate.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!
All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders.
Customer Care Consultant
Posted today
Job Viewed
Job Description
We're on the lookout for multiple Customer Care Consultants to join our newly refurbished Contact Centre on a Full-Time or Part-Time basis who understand that every interaction can make a real difference in a person’s life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities.
Day in the life of a Customer Care Consultant
Be a Customer Champion: You'll be the friendly voice and helpful hand for our older Australians, their families & carers - by assisting them in accessing different types of care packages & services available - you will be making a meaningful difference.
Solve with Empathy: Tackle challenges with compassion and find supportive solutions that leave customers feeling heard & valued.
Team Up for Success: Collaborate with your colleagues to share insights, celebrate wins (Who doesn’t love Pizza Fridays!); embrace an innovation mindset to create meaningful customer experiences
Learn and Grow: Dive into continuous learning opportunities to hone your skills. Lay your roots, grow your career!
Your skills to pay the bills
A natural communicator with excellent verbal and written skills
Someone who thrives in a fast-paced environment and can juggle multiple tasks with ease
A positive attitude and a genuine desire to help others
Problem-solving prowess and the ability to think on your feet
Proficiency with technology and ability to navigate across multiple platforms and software
Previous customer service experience is a bonus, but a fantastic attitude and eagerness to learn are essential!
Think you've got the right attitude but not all the experience? No problem. We believe in hiring for potential & passion, not just experience. If you're a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed!
The must-haves
Full work rights to work within Australia
A National Police clearance - satisfactory requirements to be met
Availability to work rotating shifts Monday to Friday between 8:00 am to 8:00 pm; & Saturday 10am - 4pm
At Probe CX, we embrace flexibility. Talk to us about how this role can be flexible for you.
What’s in it for you?
Enjoy financial & non-financial incentives - We celebrate & reward our team members as part of our high-performance culture.
Career Growth - We move at pace, so do our team members when it comes to career progression & development. This is a differentiator - with a global footprint, internal career pathways are a lived reality.
Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service.
Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.
Employee Referral Program - we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus.
About Probe CX
Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.
How to Apply?
Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!
All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders.
Customer Care Representative
Posted today
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Job Description
Who is Audika?
Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we’re committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high-quality care to thousands of clients every day.
The Opportunity – Bring Your Contact Centre Experience to Life
We’re looking for part-time experienced contact centre professionals to join our high-performing Customer Care team in Adelaide . If you’re passionate about meaningful conversations, thrive in a contact centre environment, and want to make a real difference in people’s lives, this role is for you.
As a Customer Care Representative, you’ll be the first point of contact for clients across Australia and New Zealand. You’ll use your proven contact centre skills to engage with new and existing clients, support clinic operations, and deliver exceptional customer service with every interaction.
Your day-to-day responsibilities will include:
- Making outbound calls as part of promotional campaigns (e.g. hearing tests, hearing aid trials, adjustments)
- Handling a high volume of inbound calls from clients with empathy, accuracy, and professionalism
- Booking and managing clinic appointments using our CRM and internal systems
- Following up on leads generated from direct marketing and rebooking lapsed clients
- Accurately updating client records and ensuring all information is documented
- Meeting and exceeding contact centre KPIs (calls per hour, bookings, quality scores)
We strongly welcome applicants with previous contact centre or phone-based experience , ideally from healthcare, insurance, financial services, telecommunications, or similar sectors.
The ideal candidate will:
- Be an excellent communicator who can adapt their style to each client’s needs
- Have strong experience working in fast-paced, target-driven contact centre environments
- Be highly proficient with CRM platforms and confident navigating multiple systems
- Demonstrate strong organisational skills and attention to detail
- Thrive in a team-focused, customer-first culture
- Be motivated by KPIs and take pride in achieving individual and team goals
- A structured onboarding and training program with ongoing coaching
- Monthly and quarterly incentives based on performance
- A collaborative, inclusive, and fun workplace culture
- Access to MyRewards – exclusive discounts and wellness benefits
- Career growth opportunities within a purpose-led global organisation
At Audika, we:
- Create trust through care and accountability
- Work as a team , supporting each other’s success
- Embrace a can-do attitude and a passion for service
- Drive innovation to improve client outcomes
Make a Difference with Every Call
Join us in transforming lives through hearing care—starting with the power of your voice on the other end of the line.
#LI-ALOB #audika_Australia
Customer Care Consultant
Posted today
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Job Description
Our Member Care Consultants are instrumental in managing the member experience for HCF Members to ensure that they always receive a personal and exceptional service. Working within a contact centre to clear targets, you will be responsible for providing outstanding service to our members and to promote HCF products and services over the phone.
You will:
- Engage with members within our quality guidelines with emphasis on empathy and uncommon care
- Communicate effectively to identify and meet member needs with a strong focus on 'First Contact Resolution'
- Resolve any concerns in a seamless customer experience including the appropriate handling of customers in vulnerable circumstances
- Identify and investigate member pain points or complaints
- Manage expectations and aim to provide best possible outcomes for your members
- Commit to upskilling in the future based off needs of the business
Contact Centre hours of operation are Monday to Friday 8am to 8pm and Saturday 9am to 1pm.
We are seeking candidates who can start on Monday 10 November 2025 for training.
During training, you are required to work in the office for the first four months from start date. Training is full time for a period of three months in the office. After training, you will transition to a hybrid working model (currently a minimum of two days a week in the office).
-
Training will be Monday to Friday from 8:45am to 5pm - Training will be facilitated in our Parramatta contact centre
- Once training is complete, you will transition to your team on either a fixed or rotational roster.
Someone who possess a positive, enthusiastic and collaborative work ethic. We pride ourselves on maintaining a positive, fun, and collaborative working culture whilst ensuring we provide our members a professional and efficient service.
To be successful you will demonstrate:
- Outstanding verbal and written communication skills
- An interest and understanding of private health insurance
- Previous experience in sales or promotion of products and services
- Solutions focused with a positive and resilient outlook
- Ability to take ownership of KPIs and commitment to meeting set targets
- Comfortable with set KPIs and targets
- Strong work ethic, taking pride in each and every phone call
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Culture & Benefits
Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
- 50% subsidy on HCF hospital and/or extras cover
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity. Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
Customer Care Consultant - Trade Store - Canning Vale WA
Posted today
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Job Description
We're on the lookout for a full time Customer Care Consultant to join our vibrant Trade Store team in Canning Vale WA!
If you’re passionate about delivering outstanding customer service and thrive in a dynamic, hands-on environment, this could be the perfect opportunity for you. No two days are the same, and you’ll be part of a supportive, close-knit team that values growth and development.
What You’ll Be Doing
Providing face-to-face customer service, handling enquiries, sourcing parts, and managing backorder ETAsPerforming warehousing tasks including picking, packing, and stock put-awaysReplenishing stock and conducting regular stock takesProcessing purchases via cash, card, or accountMaintaining showroom displays and rotating stockKeeping the counter and packing areas clean, organised, and efficient
We offer an outstanding training program to set you up for success from day one. If you don't have all the skills yet - we will train you!
What You’ll Bring
Experience in customer service within a trade store or retail environmentA customer-first mindset and strong interpersonal skillsConfidence using Microsoft Word and ExcelClear written and verbal communicationA curious, growth-oriented attitudeStrong problem-solving skills and the ability to work independentlyExcellent time management and a proactive approach to seeking support when needed
Why You’ll Love Working With Us
Permanent salary, incentives, and a generous Team Member Discount CardOngoing learning and development opportunitiesMonday to Friday schedule — enjoy your weekends!Refer a Friend Program — earn up to $2,000 per referralOption to purchase up to 4 weeks of additional annual leaveTeam events and celebrationsDiscounts from over 300 corporate partnersGenerous Wesfarmers annual share plansAttractive parental leave policyFree onsite parking and more!
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
OUR STORY
Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.
With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.
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Vet Expert (Customer Care) (full-time or part-time)
Posted today
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Who are we?
Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.
As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first - one bowl at a time.
Today, we are proud to share we’ve served 50 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.
Currently, we have a team of 250+ pet-obsessed people and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.
To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.
Are you ready to shake things up and give pets the life they deserve? Come join our pack!
Our Mission
The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards - prioritising treating symptoms instead of addressing the root cause. That’s where we come in.
At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.
We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.
Our mission is to increase the lifespan of dogs and cats.
Responsibilities
- Support Customer Care health escalations in veterinarian capacity, working with our Vet Nurse team
- Maintain Customer Care knowledge base around product, nutrition and health topics
- Support training of Vet Nurses and broader Customer Care team around product, nutrition and health topics
- Collaborate cross-functionally with other departments on health and nutrition topics
- Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company's mission
Requirements
- Doctor of Veterinary Medicine (DVM) degree or equivalent
- 2+ years of veterinary experience
- Exceptional customer service skills - helpful & positive attitude and always looking to go above and beyond for customers
- Well-versed verbal and written communication skills with strong English and grammar
- Proficient in using a computer, touch typing and able to learn new tools / systems
- Organised with high attention to detail
- Willingness to learn new topics, such as dog nutrition and wellness
- Resilient, high sense of ownership and comfortable with a fast paced environment
- Must love pets
Benefits
- Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!
- Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.
- Work for a sustainability focused company - we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices.
- Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
- Up to 18 weeks of paid parental leave top-up.
- Wellbeing assistance and tools to take care of your mental and physical wellbeing so you can do your best work.
- Hybrid working - 3 days per week in office. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne. Onsite days are required during your onboarding.
- Pupper parent support to care for your furry friends - flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
We are committed to building inclusive and diverse teams
Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion.
We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.
Customer Support Specialist
Posted 25 days ago
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Job Description
At Cargill, we're challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a 'zero harm' safety culture.
With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It's an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at Purpose and Impact**
As a Customer Support Specialist, you will play a key role in driving commercial success by proactively engaging with grower and broker customers to identify commercial opportunities, generate leads, and support our grain purchasing activities. You will initiate outbound calls, build lasting customer relationships, and collaborate closely with our Territory Managers to grow market presence. In addition to your business development efforts, you will provide exceptional service by managing multi-channel inbound inquiries leveraging your strong communication and problem-solving skills to ensure high levels of customer satisfaction.
**Key Accountabilities**
+ Proactive Customer Engagement: Initiate outbound calls to grower customers to identify grain marketing opportunities, generate leads, support purchasing decisions and collect feedback.
+ Sales Support: Assist in executing grain purchases and facilitate smooth transactions between growers and acquirers.
+ Relationship Building: Develop and maintain strong, trust-based relationships with customers to encourage repeat business and long-term loyalty.
+ Inbound & Digital Support: Respond to inbound calls, emails, and portal inquiries with professionalism and efficiency, ensuring high levels of customer satisfaction.
+ Field Team Collaboration: Work closely with Territory Managers to coordinate customer outreach, share insights, and support regional sales strategies.
+ Customer Education: Guide users through our digital platform, helping them navigate listings, offers, and transactions.
+ Lead Generation: Identify and qualify new business opportunities through proactive outreach and customer conversations.
+ Issue Resolution: Troubleshoot and resolve customer issues promptly, escalating where necessary to ensure timely solutions.
+ Perform other duties as required
**Qualifications**
**Required**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum of two years of related work experience
+ Excellent Communication and presentation skills
+ Able to build and maintain strong relationships
+ Strong analytical, project management and problem-solving skills
+ Ability to work independently and as part of a team
+ Confident and articulate phone communications skills
**Preferred**
+ Broad knowledge of Australian grains industry and regional locations
+ Computer literate and Microsoft Office proficient
+ Knowledge of Sales Cloud CRM
+ Innovation mindset
**We Offer**
+ In return to your experience, we offer:
+ A competitive remuneration package including performance incentive plan
+ Autonomy and scope for career development
+ The opportunity to work with some of the most talented people in the industry and inspiring leaders
+ A supportive working culture and an inclusive team environment
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
**_Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality._**
Customer Support Specialist
Posted today
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Job Description
It's all about the … Company!
Our client is a successful, leading Australian-owned manufacturer and distributor of smart sustainable products, delivering quality solutions to both commercial and residential customers across Australia. Their mission is to help households and businesses make the switch to more sustainable solutions. With a strong focus on innovation, quality, and customer experience, they are shaping the future of energy-efficient living with Smart IOT and Apps. This well-established business is experiencing significant growth through product diversification and market expansion, making it an exciting time to join the team.
It's all about the … Job!
This is an exciting role, where you will play a pivotal role supporting the “I nternet O f T hings” (IoT) Manager for enabled smart devices through an App for hot water systems, heat pumps and air conditioning units, ensuring and maintaining customer satisfaction. Your responsibilities will include answering enquiries through calls, emails and tickets, engaging with both internal and external stakeholders to troubleshoot with the team, tracking all the progress and keeping the customers updated. You will enjoy liaising with the teams, learning about the technology and will thrive on the variety, having the opportunity to take ownership of this role. You will be provided with full training and do not need an IT background as this is a Customer Support role. You will be provided an opportunity for your own growth in the role.
It's all about … You!
To be successful, you have 1-3 years' experience in a similar customer support role, and are now looking to grow your career. You have excellent communication skills, have a positive, proactive approach and enjoy sharing your ideas for process improvements. Bring your dynamic nature, problem-solving skills and you're keen to learn about Smart IOT’s! If you have experience with Jira/Zendesk and have a background in the energy-efficient technology or trade industry, this will be a bonus but not essential. In return, you will be provided with an opportunity to take full autonomy of your role, to drive and develop, in beautiful modern offices based on Sydney's Northern Beaches. This role is ideal for someone looking to take their next step in their career!
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Job ID #2389