6 Engagement jobs in Australia
Client Engagement Manager
Mulgrave, Victoria
ADP
Posted 7 days ago
Job Viewed
Job Description
**Client Engagement Manager (ADP Lyric HCM)**
**Position Title:** Client Engagement Manager (ADP Lyric HCM)
**Reporting Line:** Client Engagement Team Manager (ADP Lyric HCM)
**Position Purpose:** To provide high-quality support to clients of ADP and participate in associated payroll operational activities.
**Key Responsibilities:**
+ Support clients via omnichannel on product, system, legislation troubleshooting, and escalations as required: o System and technical support o General enquiries o Legislation support including month-end and year-end requirements o Report building & reconciling all aspects of payroll
+ Process payrolls and provide support to all clients for month-end and year-end requirements including STP and Pay Date filings, including performing the data entry where required as per ADP Lyric HCM Service Manual and client-specific contracts
+ Act as Payroll consultant to our clients, know their business payroll policies and support them for smooth processing by engaging with the client from their kick-off with ADP
+ Work on support and escalation tickets daily and provide a status update report on tickets actioned at the end of the day. Oversee client-escalated tickets through triage and resolution. Follow up with internal teams with appropriate updates and ensure tickets are updated and closed promptly within SLAs. Ability to estimate and escalate where required.
+ Maintain internal knowledge base and external documentation including workarounds and issues impacting the processing of payroll. All client's process SOPs are required to be up-to-date in line with the evolving system and the payroll checklist.
+ Build and manage client relationships with regular touch points and monthly proactive meetings by being their single point of contact from ADP.
+ Own the testing of release manifests and features development within the agreed timelines; document the testing and drive it by collaborating with the Development team and other stakeholders, building workarounds where required.
+ Support the parallel activities for the Implementation clients to ensure quicker go-lives, where required.
+ Work with internal teams and clients to identify, build and refine payroll best practice processes.
+ Identify and recommend continuous system and process improvements.
+ Investigate and resolve client escalations on time.
+ Manage client expectations in a rapidly changing environment.
+ Manage and deliver ongoing client education related to client queries and/or escalations.
+ Contribute towards process documentation and perform User Acceptance Testing of new system features as required.
+ Contribute to client experience measures (Retention and Net Promotor Score) and business-related performance goals.
+ Tasks and responsibilities may be reviewed and updated following ADP Lyric HCM Payroll phases.
+ Performs other related duties as assigned.
+ Meet the KPIs as assigned on timeliness and accuracy of payrolls; tickets and testing (UAT & features).
**Experience:**
+ Minimum 3+ years of Customer Service experience -- via multiple channels (self-service, phone, live chat support)
+ Strong knowledge of payroll practices and operations is essential
+ Comprehensive understanding of current Australian and New Zealand payroll legislation
+ Demonstrated ability to investigate issues and find solutions
+ Strong analytical and problem-solving experience
+ Advanced computer skills including Microsoft Word and Excel
**Certifications / Qualifications:**
Tertiary qualifications (Cert IV / Diploma/Degree within Business / Administration) is highly desirable).
Relevant experience may be accepted and will be considered in place of formal qualifications.
**Skills:**
+ Effective Communication
+ Time Management
+ Process Improvement
+ Stakeholder Management Risk & Compliance Management
+ Change Management
+ Ability to work independently or as part of a team
+ Attention to Detail
+ Creative Design Thinking
**Key Stakeholders:**
ADP Clients
EPS
Relationship Management
Implementation Consultants
Technical Support Consultants
APAC CoE (GPT - Product Development)
**Acknowledgement:**
Manager Signature Date
Associate Signature Date
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
**Position Title:** Client Engagement Manager (ADP Lyric HCM)
**Reporting Line:** Client Engagement Team Manager (ADP Lyric HCM)
**Position Purpose:** To provide high-quality support to clients of ADP and participate in associated payroll operational activities.
**Key Responsibilities:**
+ Support clients via omnichannel on product, system, legislation troubleshooting, and escalations as required: o System and technical support o General enquiries o Legislation support including month-end and year-end requirements o Report building & reconciling all aspects of payroll
+ Process payrolls and provide support to all clients for month-end and year-end requirements including STP and Pay Date filings, including performing the data entry where required as per ADP Lyric HCM Service Manual and client-specific contracts
+ Act as Payroll consultant to our clients, know their business payroll policies and support them for smooth processing by engaging with the client from their kick-off with ADP
+ Work on support and escalation tickets daily and provide a status update report on tickets actioned at the end of the day. Oversee client-escalated tickets through triage and resolution. Follow up with internal teams with appropriate updates and ensure tickets are updated and closed promptly within SLAs. Ability to estimate and escalate where required.
+ Maintain internal knowledge base and external documentation including workarounds and issues impacting the processing of payroll. All client's process SOPs are required to be up-to-date in line with the evolving system and the payroll checklist.
+ Build and manage client relationships with regular touch points and monthly proactive meetings by being their single point of contact from ADP.
+ Own the testing of release manifests and features development within the agreed timelines; document the testing and drive it by collaborating with the Development team and other stakeholders, building workarounds where required.
+ Support the parallel activities for the Implementation clients to ensure quicker go-lives, where required.
+ Work with internal teams and clients to identify, build and refine payroll best practice processes.
+ Identify and recommend continuous system and process improvements.
+ Investigate and resolve client escalations on time.
+ Manage client expectations in a rapidly changing environment.
+ Manage and deliver ongoing client education related to client queries and/or escalations.
+ Contribute towards process documentation and perform User Acceptance Testing of new system features as required.
+ Contribute to client experience measures (Retention and Net Promotor Score) and business-related performance goals.
+ Tasks and responsibilities may be reviewed and updated following ADP Lyric HCM Payroll phases.
+ Performs other related duties as assigned.
+ Meet the KPIs as assigned on timeliness and accuracy of payrolls; tickets and testing (UAT & features).
**Experience:**
+ Minimum 3+ years of Customer Service experience -- via multiple channels (self-service, phone, live chat support)
+ Strong knowledge of payroll practices and operations is essential
+ Comprehensive understanding of current Australian and New Zealand payroll legislation
+ Demonstrated ability to investigate issues and find solutions
+ Strong analytical and problem-solving experience
+ Advanced computer skills including Microsoft Word and Excel
**Certifications / Qualifications:**
Tertiary qualifications (Cert IV / Diploma/Degree within Business / Administration) is highly desirable).
Relevant experience may be accepted and will be considered in place of formal qualifications.
**Skills:**
+ Effective Communication
+ Time Management
+ Process Improvement
+ Stakeholder Management Risk & Compliance Management
+ Change Management
+ Ability to work independently or as part of a team
+ Attention to Detail
+ Creative Design Thinking
**Key Stakeholders:**
ADP Clients
EPS
Relationship Management
Implementation Consultants
Technical Support Consultants
APAC CoE (GPT - Product Development)
**Acknowledgement:**
Manager Signature Date
Associate Signature Date
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
This advertiser has chosen not to accept applicants from your region.
0
Senior Engagement Manager
Sydney, New South Wales
Qualtrics
Posted 13 days ago
Job Viewed
Job Description
At Qualtrics, we create software that the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won't have to look to find growth opportunities- they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
**Engagement Manager**
**Why We Have This Role**
We're looking for a seasoned Enterprise Engagement Manager to lead the service delivery of large, complex Experience Management Implementation programs that drive meaningful business outcomes for our clients. This role is critical in bridging sales, product, and engineering to ensure strategic enterprise deals come to life and grow post-sale. You'll work closely with executive stakeholders and internal teams across multiple geographies to deliver seamless, innovative customer experiences that fuel long-term partnerships and company growth.
**How You'll Find Success**
+ Expertly manage complex, multi-phase enterprise programs with cross-functional stakeholders.
+ Confidently communicate at the executive level and lead escalations when necessary.
+ Proactively identify and mitigate client risks throughout the engagement lifecycle.
+ Coach and mentor junior team members, sharing best practices and driving continuous improvement.
+ Champion collaboration across global teams and manage partner ecosystems effectively.
+ Contribute to sales cycle support, stepping in as a trusted advisor to both clients and internal teams.
+ Influence product direction by partnering closely with Product and Engineering teams.
**How You'll Grow**
+ Expand your leadership skills by managing large portfolios and mentoring multiple team members.
+ Deepen your technical expertise in CX/EX platforms and enterprise program management.
+ Enhance your strategic influence by working closely with executive sponsors and product leadership.
+ Build a stronger global mindset through collaboration with diverse teams and partners.
+ Grow your sales acumen with hands-on experience supporting pre-sales and strategic deal cycles.
**Things You'll Do**
+ Lead the planning, execution, and delivery of enterprise programs valued from $250K to over $.5M ARR, ensuring alignment with client business objectives.
+ Support sales efforts by contributing to RFP responses, proposal creation, and client presentations to secure large strategic deals.
+ Act as the primary point of contact for clients, building trusted advisor relationships with C-suite and director-level stakeholders.
+ Partner with Product and Engineering to influence roadmap decisions based on client needs and technical feasibility.
+ Identify, escalate, and resolve risks proactively to maintain client satisfaction and program success.
+ Mentor and coach junior Engagement Managers, fostering a high-performing, collaborative team culture.
**What We're Looking For On Your Resume**
+ 10+ years proven experience managing complex enterprise programs, ideally involving multi-phase and multi-geography projects.
+ Demonstrated success supporting large sales cycles and collaborating cross-functionally with sales, product, and engineering teams.
+ Experience building and maintaining C-level client relationships and delivering high-stakes presentations.
+ Track record of proactive risk management and strategic problem-solving on large accounts.
+ Experience mentoring or coaching team members and driving team-wide initiatives.
+ Deep familiarity with CX/EX platforms or equivalent enterprise software is highly desirable.
**What You Should Know About This Team**
+ We operate as a dynamic, cross-functional unit partnering closely with Sales, Product, Engineering, and Customer Success globally.
+ Our team is committed to career growth, offering mentorship and leadership opportunities.
+ We champion a culture of accountability, collaboration, and continuous learning.
+ You'll have the opportunity to work on high-impact, strategic programs with some of the industry's largest enterprises.
+ We value open communication and foster an inclusive environment where everyone's voice is heard.
**Our Team's Favourite Perks and Benefits**
+ A comprehensive total rewards package consisting of base, incentives and generous benefits.
+ Private health insurance - top of the range coverage for medical and extras.
+ 2,800 Annual Experience Bonus - we want to facilitate some great experiences for our employees!
+ Experience Leave - additional 5 days a year to take for experiences!
+ 425 Quarterly Wellness Stipend - we take care of your physical and mental wellbeing with a fantastic reimbursement program.
+ Commuter allowance - we take care of your public transport expenses to the office!
+ Hybrid working environment
+ Catered lunches in our North Sydney office. We also have a well-stocked kitchen full of snacks, drinks and other goodies.
**The Qualtrics Hybrid Work Model:** Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organisational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
_Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic._
_?Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act ( , Equal Opportunity Employment ( , Employee Polygraph Protection Act ( is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know._
_Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit._
When you join one of our teams, you'll be part of a nimble group that's empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won't have to look to find growth opportunities- they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
**Engagement Manager**
**Why We Have This Role**
We're looking for a seasoned Enterprise Engagement Manager to lead the service delivery of large, complex Experience Management Implementation programs that drive meaningful business outcomes for our clients. This role is critical in bridging sales, product, and engineering to ensure strategic enterprise deals come to life and grow post-sale. You'll work closely with executive stakeholders and internal teams across multiple geographies to deliver seamless, innovative customer experiences that fuel long-term partnerships and company growth.
**How You'll Find Success**
+ Expertly manage complex, multi-phase enterprise programs with cross-functional stakeholders.
+ Confidently communicate at the executive level and lead escalations when necessary.
+ Proactively identify and mitigate client risks throughout the engagement lifecycle.
+ Coach and mentor junior team members, sharing best practices and driving continuous improvement.
+ Champion collaboration across global teams and manage partner ecosystems effectively.
+ Contribute to sales cycle support, stepping in as a trusted advisor to both clients and internal teams.
+ Influence product direction by partnering closely with Product and Engineering teams.
**How You'll Grow**
+ Expand your leadership skills by managing large portfolios and mentoring multiple team members.
+ Deepen your technical expertise in CX/EX platforms and enterprise program management.
+ Enhance your strategic influence by working closely with executive sponsors and product leadership.
+ Build a stronger global mindset through collaboration with diverse teams and partners.
+ Grow your sales acumen with hands-on experience supporting pre-sales and strategic deal cycles.
**Things You'll Do**
+ Lead the planning, execution, and delivery of enterprise programs valued from $250K to over $.5M ARR, ensuring alignment with client business objectives.
+ Support sales efforts by contributing to RFP responses, proposal creation, and client presentations to secure large strategic deals.
+ Act as the primary point of contact for clients, building trusted advisor relationships with C-suite and director-level stakeholders.
+ Partner with Product and Engineering to influence roadmap decisions based on client needs and technical feasibility.
+ Identify, escalate, and resolve risks proactively to maintain client satisfaction and program success.
+ Mentor and coach junior Engagement Managers, fostering a high-performing, collaborative team culture.
**What We're Looking For On Your Resume**
+ 10+ years proven experience managing complex enterprise programs, ideally involving multi-phase and multi-geography projects.
+ Demonstrated success supporting large sales cycles and collaborating cross-functionally with sales, product, and engineering teams.
+ Experience building and maintaining C-level client relationships and delivering high-stakes presentations.
+ Track record of proactive risk management and strategic problem-solving on large accounts.
+ Experience mentoring or coaching team members and driving team-wide initiatives.
+ Deep familiarity with CX/EX platforms or equivalent enterprise software is highly desirable.
**What You Should Know About This Team**
+ We operate as a dynamic, cross-functional unit partnering closely with Sales, Product, Engineering, and Customer Success globally.
+ Our team is committed to career growth, offering mentorship and leadership opportunities.
+ We champion a culture of accountability, collaboration, and continuous learning.
+ You'll have the opportunity to work on high-impact, strategic programs with some of the industry's largest enterprises.
+ We value open communication and foster an inclusive environment where everyone's voice is heard.
**Our Team's Favourite Perks and Benefits**
+ A comprehensive total rewards package consisting of base, incentives and generous benefits.
+ Private health insurance - top of the range coverage for medical and extras.
+ 2,800 Annual Experience Bonus - we want to facilitate some great experiences for our employees!
+ Experience Leave - additional 5 days a year to take for experiences!
+ 425 Quarterly Wellness Stipend - we take care of your physical and mental wellbeing with a fantastic reimbursement program.
+ Commuter allowance - we take care of your public transport expenses to the office!
+ Hybrid working environment
+ Catered lunches in our North Sydney office. We also have a well-stocked kitchen full of snacks, drinks and other goodies.
**The Qualtrics Hybrid Work Model:** Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organisational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
_Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic._
_?Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act ( , Equal Opportunity Employment ( , Employee Polygraph Protection Act ( is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know._
_Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit._
This advertiser has chosen not to accept applicants from your region.
1
Engagement of GIS and DMS Specialist
0800 Darwin, Northern Territory
PowerData Group Consulting
Posted 1 day ago
Job Viewed
Job Description
Location: Darwin, AustraliaEmployment Type: Contract – 12 months (with possible 12-month extension)Eligibility: Open to all candidates with a valid Australian working visa About the Role We are seeking an experienced GIS and DMS Specialist to join our team for a 12-month engagement, with the possibility of a further 12-month extension. This role will support the successful delivery of key projects including Geospatial Information Systems (GIS) , Utility Network (UN) model implementations , Common Information Model (CIM) integration , and Advanced Distribution Management Systems (ADMS) initiatives.
Key Responsibilities
Project manage CIM and DMS workstreams from initiation to delivery
Develop essential project artefacts, including project plans, risk registers, and communication plans
Lead procurement activities, including RFT development , vendor evaluation, and contract onboarding
Manage stakeholder requirements gathering and produce functional and non-functional specifications
Provide governance reporting and ensure project compliance
Contribute to the preparation of business cases to support strategic decision-making
Skills & Experience
Proven expertise in GIS and DMS projects
Strong background in CIM integration and Utility Network model implementations
Demonstrated experience in project management within IT or engineering domains
Proficiency in preparing procurement documentation (RFT, vendor selection, onboarding)
Excellent stakeholder engagement and communication skills
Ability to produce clear project documentation and governance report
Contract DetailsTerm: 12 months, with an option to extend for an additional 12 months
Location: Darwin, NT (on-site work may be required)
Visa Requirement: Must hold a valid Australian working visa
How to Apply If you are a motivated GIS and DMS professional seeking a long-term project opportunity in Darwin, we would love to hear from you. Please submit your CV detailing your relevant experience.
This advertiser has chosen not to accept applicants from your region.
2
Snr Engagement Mgr, AWSI, Global Accounts Professional Services
Sydney, New South Wales
Amazon
Posted 5 days ago
Job Viewed
Job Description
Description
At Amazon Web Services (AWS), we're hiring a technical Engagement Manager to lead AWS consultants, partner, and client teams. AWS Engagement Managers seek to understand our customers' needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions. As an Engagement Manager, you will collaborate across roles to understand a customer's mission objectives and define project goals. You will lead project or program teams made up of AWS members, customer Stakeholders/SMEs, and potentially other vendors to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, as well as the client environment. You will identify and mitigate risks to execution.
The Amazon Web Services Industry (AWSI) Professional Services team is a consulting organization that works with our global enterprise customers in various industries to achieve their business outcomes securely and faster in the cloud. Through project-based support, our security consultants work with our customers on innovative solutions that promote cloud technology for the purpose of solving customer business problems faster and for long-term business expansion.
You will guide customers through their cloud journey to transform their business. You will leverage AWS mechanisms to help customers envision strategic goals and requirements. You will use agile delivery methodology to lead project teams consisting of business and technical resources while managing scope, schedule, and cost. You will use your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, escalate when appropriate. You will work to exceed customer expectations by enabling stakeholders capabilities and increasing cloud adoption.
You will deliver business objectives by managing a matrixed team across multi-stream, agile, technical engagements for customers. Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes capturing and validating requirements, developing and managing project governance plans, project schedules, team goals, defining success criteria and project milestones, and budgets.
You will ensure goal alignment across stakeholder groups which may include customers, internal teams, and partners. Create and deliver communication tailored to the audience, ranging from executive level project updates to detailed sprint plans and financial reports.
You will apply judgement and tact to challenge, recommend, and redirect teams as well as manage client expectations during the engagement.
You are a strategic thinker who can demonstrate understanding of requirements, foresee risks, make decisions guided by policies, procedures and a business plan with limited guidance.
You have business and financial acumen to manage the scope, timeline, and budget of each individual project.
You are a strategic business partner to help customers achieve their mission outcomes and help to drive innovation throughout the engagement life cycle through iterative feedback mechanisms.
You are a partner for the AWS Account, Support, and Service teams to convey customer and partner feedback and lessons learned to improve AWS products and service offerings.
This is a customer facing role. You will be required to travel to client locations to deliver professional services as needed.
Key job responsibilities
EXPERTISE
- Experience leveraging project management and development methodologies on enterprise level engagements.
- Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology.
SOLUTIONS
- Lead individuals, teams or multiple groups and play an active role in analyzing project goals, creating a plan to achieve those goals, and then driving the AWS team members, customer stakeholders/SMEs and partners to achieve those goals while understanding the client environment and any limitations to execution.
- Business case development
DELIVERY
- Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets.
- Ability to challenge, recommend and redirect teams as well as manage client expectations during the engagement.
COMMUNICATION
- Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management and project level resources such as SMEs.
TEAMING
- Team player who effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 7+ years of external or internal customer facing, complex and large scale project management experience
- 5+ years of IT platform implementation in a technical and analytical role experience
- 7+ years of experience working in an IT Professional Services or consulting organization supporting Global companies.
- Strong communication and presentation skills.
- Has presented to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject matter experts.
Preferred Qualifications
- PMP-ACP Certification or Scrum Master Certification.
- AWS Experience and Certifications.
- Managed and delivered IT engagements for a large MNCs.
- Bachelor's Degree in STEM.
- MBA or Masters in Computer Science.
- Proven track record of increasing project scope and complexity.
- Possesses a deep knowledge of Agile programs at scale
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
At Amazon Web Services (AWS), we're hiring a technical Engagement Manager to lead AWS consultants, partner, and client teams. AWS Engagement Managers seek to understand our customers' needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions. As an Engagement Manager, you will collaborate across roles to understand a customer's mission objectives and define project goals. You will lead project or program teams made up of AWS members, customer Stakeholders/SMEs, and potentially other vendors to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, as well as the client environment. You will identify and mitigate risks to execution.
The Amazon Web Services Industry (AWSI) Professional Services team is a consulting organization that works with our global enterprise customers in various industries to achieve their business outcomes securely and faster in the cloud. Through project-based support, our security consultants work with our customers on innovative solutions that promote cloud technology for the purpose of solving customer business problems faster and for long-term business expansion.
You will guide customers through their cloud journey to transform their business. You will leverage AWS mechanisms to help customers envision strategic goals and requirements. You will use agile delivery methodology to lead project teams consisting of business and technical resources while managing scope, schedule, and cost. You will use your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, escalate when appropriate. You will work to exceed customer expectations by enabling stakeholders capabilities and increasing cloud adoption.
You will deliver business objectives by managing a matrixed team across multi-stream, agile, technical engagements for customers. Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes capturing and validating requirements, developing and managing project governance plans, project schedules, team goals, defining success criteria and project milestones, and budgets.
You will ensure goal alignment across stakeholder groups which may include customers, internal teams, and partners. Create and deliver communication tailored to the audience, ranging from executive level project updates to detailed sprint plans and financial reports.
You will apply judgement and tact to challenge, recommend, and redirect teams as well as manage client expectations during the engagement.
You are a strategic thinker who can demonstrate understanding of requirements, foresee risks, make decisions guided by policies, procedures and a business plan with limited guidance.
You have business and financial acumen to manage the scope, timeline, and budget of each individual project.
You are a strategic business partner to help customers achieve their mission outcomes and help to drive innovation throughout the engagement life cycle through iterative feedback mechanisms.
You are a partner for the AWS Account, Support, and Service teams to convey customer and partner feedback and lessons learned to improve AWS products and service offerings.
This is a customer facing role. You will be required to travel to client locations to deliver professional services as needed.
Key job responsibilities
EXPERTISE
- Experience leveraging project management and development methodologies on enterprise level engagements.
- Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology.
SOLUTIONS
- Lead individuals, teams or multiple groups and play an active role in analyzing project goals, creating a plan to achieve those goals, and then driving the AWS team members, customer stakeholders/SMEs and partners to achieve those goals while understanding the client environment and any limitations to execution.
- Business case development
DELIVERY
- Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets.
- Ability to challenge, recommend and redirect teams as well as manage client expectations during the engagement.
COMMUNICATION
- Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management and project level resources such as SMEs.
TEAMING
- Team player who effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 7+ years of external or internal customer facing, complex and large scale project management experience
- 5+ years of IT platform implementation in a technical and analytical role experience
- 7+ years of experience working in an IT Professional Services or consulting organization supporting Global companies.
- Strong communication and presentation skills.
- Has presented to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject matter experts.
Preferred Qualifications
- PMP-ACP Certification or Scrum Master Certification.
- AWS Experience and Certifications.
- Managed and delivered IT engagements for a large MNCs.
- Bachelor's Degree in STEM.
- MBA or Masters in Computer Science.
- Proven track record of increasing project scope and complexity.
- Possesses a deep knowledge of Agile programs at scale
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
3
Senior Engagement Manager, Day 1 Delivery Excellence (D1D) Excellence
Melbourne, Victoria
Amazon
Posted 5 days ago
Job Viewed
Job Description
Description
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
- Leading and managing complex cloud migration and implementation projects
- Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
- Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
- Distilling customer needs into clear technical requirements and map them to business outcomes
- Decomposing complex technical problems into actionable, deliverable solutions
- Contributing to technical documentation and define documentation standards
About the team
The Day 1 Delivery Excellence (D1D) team drives AWS Professional Services' commitment to flawless execution and customer success. We establish global delivery standards that combine innovation with proven methodologies, transforming customer engagements into extraordinary experiences. Our team works closely with field teams to create resilient processes and clear requirements, ensuring consistent, measurable outcomes. Through continuous improvement and active collaboration, we capture and scale leading practices across the organization, fostering a customer-obsessed culture that defines excellence in cloud service delivery.
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
AWS Global Services
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Basic Qualifications
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- 5+ years experience in cloud computing
- Experience in project management of technical programs
- AWS Cloud Practitioner Certification and at least 1 active industry certification (SAFe, PMI, Scrum Alliance, etc.)
- 5+ years delivering customer engagements in a professional services role
Preferred Qualifications
- AWS experience preferred
- Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
- Strong understanding of AWS services, architectures, and best practices
- Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
- Experience with Agile and project management toolsets (e.g. Jira, Rally, VersionOne, Taiga, Git)
- Experience using Scaled Agile frameworks (e.g. SAFe, LeSS)
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
- Leading and managing complex cloud migration and implementation projects
- Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
- Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
- Distilling customer needs into clear technical requirements and map them to business outcomes
- Decomposing complex technical problems into actionable, deliverable solutions
- Contributing to technical documentation and define documentation standards
About the team
The Day 1 Delivery Excellence (D1D) team drives AWS Professional Services' commitment to flawless execution and customer success. We establish global delivery standards that combine innovation with proven methodologies, transforming customer engagements into extraordinary experiences. Our team works closely with field teams to create resilient processes and clear requirements, ensuring consistent, measurable outcomes. Through continuous improvement and active collaboration, we capture and scale leading practices across the organization, fostering a customer-obsessed culture that defines excellence in cloud service delivery.
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
AWS Global Services
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Basic Qualifications
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- 5+ years experience in cloud computing
- Experience in project management of technical programs
- AWS Cloud Practitioner Certification and at least 1 active industry certification (SAFe, PMI, Scrum Alliance, etc.)
- 5+ years delivering customer engagements in a professional services role
Preferred Qualifications
- AWS experience preferred
- Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
- Strong understanding of AWS services, architectures, and best practices
- Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
- Experience with Agile and project management toolsets (e.g. Jira, Rally, VersionOne, Taiga, Git)
- Experience using Scaled Agile frameworks (e.g. SAFe, LeSS)
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
4
Senior Engagement Manager - Data Analytics & GenAI, Public Sector Professional Services - Data An...
Sydney, New South Wales
Amazon
Posted 13 days ago
Job Viewed
Job Description
Description
The Amazon Web Services Professional Services (ProServe) ANZ business, Data Analytics and GenAI team, is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects.
In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation
Must hold or be able to attain an Australian Government Security Vetting Agency clearance (see job responsibilities
As an experienced professional services program/project manager, you will be responsible for:
- Leading and managing complex cloud migration and implementation projects
- Leveraging your knowledge of AWS to coordinate technical decisions and strategic planning
- Bridging business requirements with technical solutions, facilitating discussions and ensuring alignment with customer business outcomes
- Manage technical teams to distill customer needs into clear technical requirements and map them to business outcomes
- Oversee technical teams to decompose complex technical problems into actionable, deliverable solutions
A day in the life
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
About the team
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global speciality practices, which cover a variety of solutions, technologies, and industries.
Basic Qualifications
- 10+ years of external or internal customer facing, complex and large scale project management experience
- Bachelor's degree, or 10+ years of professional or military experience
- Must hold or be able to attain an Australian Government Security Vetting Agency clearance (see Qualifications
- 10+ years of external or internal customer facing, complex and large scale project management experience
- Bachelor's degree, or 10+ years of professional or military experience
- Must hold or be able to attain an Australian Government Security Vetting Agency clearance (see of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Amazon Web Services Professional Services (ProServe) ANZ business, Data Analytics and GenAI team, is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects.
In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation
Must hold or be able to attain an Australian Government Security Vetting Agency clearance (see job responsibilities
As an experienced professional services program/project manager, you will be responsible for:
- Leading and managing complex cloud migration and implementation projects
- Leveraging your knowledge of AWS to coordinate technical decisions and strategic planning
- Bridging business requirements with technical solutions, facilitating discussions and ensuring alignment with customer business outcomes
- Manage technical teams to distill customer needs into clear technical requirements and map them to business outcomes
- Oversee technical teams to decompose complex technical problems into actionable, deliverable solutions
A day in the life
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
About the team
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global speciality practices, which cover a variety of solutions, technologies, and industries.
Basic Qualifications
- 10+ years of external or internal customer facing, complex and large scale project management experience
- Bachelor's degree, or 10+ years of professional or military experience
- Must hold or be able to attain an Australian Government Security Vetting Agency clearance (see Qualifications
- 10+ years of external or internal customer facing, complex and large scale project management experience
- Bachelor's degree, or 10+ years of professional or military experience
- Must hold or be able to attain an Australian Government Security Vetting Agency clearance (see of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
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