4 Executive Events jobs in Australia

**About Us**
IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The InterContinental Hayman Island Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. We pride ourselves on a diverse and family-friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.
**What is the job?**
As Events Executive, you will provide support to the Meeting & Events Services team ensuring all duties are executed efficiently and maintaining balanced support. You will maintain flexibility to perform other duties and projects as required and as directed by the Event Manager as deemed necessary to support Hotel's overall business objectives.
**Your day to day**
+ Manage the customer journey from the point of enquiry and update relevant systems, in accordance with InterContinental Standard Operating Procedures and the hotel's Sales and Marketing strategy.
+ Support the team with site inspections, client entertainment, familiarisation, client signage, menu preparation and other events that form part of the sales and marketing plan requirements which includes but not restricted to checking guestrooms, function rooms and/or food & beverage outlets prior to site inspection and conducting site inspections where appropriate.
+ Support Weddings & Social in qualification of phone inquiries, email inquiries, proposals and contracting, as well as accepting and organising any product from clients for use in their events.
+ Assist clients with menu planning, food and beverage coordination, event planning, theming, audio visual, entertainment, detailed itineraries including pre and post, group blocks and all aspects as required.
+ Plan and conduct pre-event, daily de-brief, and post event meetings with clients; assist and help manage all aspects of their event.
+ Maintain a visible presence during functions to ensure service delivery
+ Communicate client requirements and other relevant information to all departments to ensure their expectations are exceeded
+ Promote teamwork and quality service through daily communication and coordination with other departments as well as with stakeholders across IHG
+ Support of new team members within the team by assisting with their on-boarding programme.
+ Have a clear and up to date understanding of the hotel product including facilities, packages and loyalty programs.
+ Embrace the IHG Vision, Winning Ways, Purpose, Brands, and overarching IHG Way of Sales and ways of working
**What we need from you**
+ Meticulous attention to detail, planning and execution
+ Problem solving, reasoning, motivating, organisational abilities
+ Strong interpersonal skills both written and verbal
+ Ability to manage multiple tasks and conflicting deadlines
+ Strong presentation, commercial and communication skills
+ Strong influencer and persuader
+ Flexible work approach
+ You
**What we offer**
+ World class colleague facilities including excellent **subsidised village accommodation** with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
+ An exciting and ever-changing **colleague activities calendar** filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
+ Extensive **career development** opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training and optional courses.
+ IHG Australia's **myBenefits** program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & **myPerks** platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand's most popular retailers.
**How to Apply**
Please visit Careers - InterContinental Hayman Island ( for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ's.
We also invite you to learn more by following our social channels: Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers
**We are proud to be IHG and we know you will be too.**
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Description
Would you like the opportunity for the work you do every day to have an impact on a global scale? To work in close knit and supportive team and advocating for the very best for your customers? Read on.
ABOUT US
The Escalation and Event Management (E2M) team, part of the Amazon Web Services (AWS) Support organisation, is dedicated to managing critical escalations, customer facing communications, and handling large-scale customer impacting events. E2M's purpose is to drive operational excellence and improvements to the overall customer support experience.
Amazon has built a reputation for excellence with a mission to be the earth's most customer-centric company. A company that customers from around the world will recognise, value, and trust, for our broad selection of products and services and the convenience they provide. AWS continues in that tradition, leading the world in cloud technologies.
Amazon offers the flexibility to work in office or from home. Employees will be required to reside within a commutable distance of the office they are assigned to. Employees working from home are encouraged to work with their teams to attend an office from time to time for team building, significant training, or other occasional events that may take place.
ABOUT YOU
E2M is looking for people who are detailed, analytical thinkers as well as creative problem solvers, with a strong bias for action. You are someone who is not constrained by the notion of "how things are usually done". You are equally comfortable operating in the minute detail, and coordinating our efforts at the forty thousand foot view.
You confidently act as an advocate of behalf of AWS customers, maintaining composure and leadership in some very dynamic and high pressure situations. You are excited about owning critical infrastructure services, those that serve global customers, 24x7 and relish the opportunity to work on technical initiatives that drive continuous improvement in the Support experience of those customers. All this while collaborating with some of the smartest people in the industry!
Ultimately you are passionate about technology and demonstrate a strong desire to learn more and do more with AWS.
ABOUT THE ROLE
As part of the E2M 'Event Management' team, we work to identify widespread and or systemic customer facing problems for Amazon Web Services. We are responsible for monitoring internal tools to identify customers impacting issues. When a issue is identified, we ensure the appropriate business and technology leaders, and their teams, are engaged to drive the restoration of disrupted AWS services and act as an advocate of the customer to both report on and manage the customer experience. Because of our unique role as Escalation Engineers, we have limitless exposure to all things AWS, including numerous leading edge technologies.
Key job responsibilities
Every day will bring new and exciting opportunities that include:
Providing critical incident response/management (including leading calls with internal/external participants) for customer's critical workloads and AWS Service Teams
Provide concise and timely communication on developing and progressing issues to AWS Support customers, as well as internal stakeholders
Work to improve important metrics such as 'mean time to engagement' and 'mean time to communication' for all incident types
Facilitate Root Cause Analysis and Post Event Reviews after each event to minimise recurrence
Work with key stakeholders across AWS as advocates on behalf of customers to drive improvements in their AWS experience and develop mechanisms that support and improve E2M's ability to deliver on that objective
Analyse data trends on internal tickets, customer contacts, social media, and network and infrastructure monitoring to identify potential issues
Build a broad understanding of AWS architecture and service inter-dependencies
Design, build, or collaborate on solutions using automation and self-repair rather than relying on human intervention
About the team
The Escalation and Event Management (E2M) team, part of the Amazon Web Services (AWS) Support organisation, is dedicated to managing critical escalations, customer facing communications, and handling large-scale customer impacting events. E2M's purpose is to drive operational excellence and improvements to the overall customer support experience.
Amazon has built a reputation for excellence with a mission to be the earth's most customer-centric company. A company that customers from around the world will recognise, value, and trust, for our broad selection of products and services and the convenience they provide. AWS continues in that tradition, leading the world in cloud technologies.
Amazon offers the flexibility to work in office or from home. Employees will be required to reside within a commutable distance of the office they are assigned to. Employees working from home are encouraged to work with their teams to attend an office from time to time for team building, significant training, or other occasional events that may take place.
Basic Qualifications
- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems, or experience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools)
Preferred Qualifications
- Bachelor's degree in computer science or equivalent
- Industry specific certification(s) such as the AWS Solutions Architect Associate Certification or higher and 1+ years Incident or Problem Management experience for either on-prem or Cloud based infrastructure.
- Familiarity operating or designing distributed architectures with the ability to correlate system behaviours based on known inter-dependencies along with experience in creation and usage of JavaScript, Powershell, and/or BASH scripting.
- Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders, including recommendations, to facilitate real-time decision making.
- Excellent written and oral English communication skills.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Would you like the opportunity for the work you do every day to have an impact on a global scale? To work in close knit and supportive team and advocating for the very best for your customers? Read on.
ABOUT US
The Escalation and Event Management (E2M) team, part of the Amazon Web Services (AWS) Support organisation, is dedicated to managing critical escalations, customer facing communications, and handling large-scale customer impacting events. E2M's purpose is to drive operational excellence and improvements to the overall customer support experience.
Amazon has built a reputation for excellence with a mission to be the earth's most customer-centric company. A company that customers from around the world will recognise, value, and trust, for our broad selection of products and services and the convenience they provide. AWS continues in that tradition, leading the world in cloud technologies.
Amazon offers the flexibility to work in office or from home. Employees will be required to reside within a commutable distance of the office they are assigned to. Employees working from home are encouraged to work with their teams to attend an office from time to time for team building, significant training, or other occasional events that may take place.
ABOUT YOU
E2M is looking for people who are detailed, analytical thinkers as well as creative problem solvers, with a strong bias for action. You are someone who is not constrained by the notion of "how things are usually done". You are equally comfortable operating in the minute detail, and coordinating our efforts at the forty thousand foot view.
You confidently act as an advocate of behalf of AWS customers, maintaining composure and leadership in some very dynamic and high pressure situations. You are excited about owning critical infrastructure services, those that serve global customers, 24x7 and relish the opportunity to work on technical initiatives that drive continuous improvement in the Support experience of those customers. All this while collaborating with some of the smartest people in the industry!
Ultimately you are passionate about technology and demonstrate a strong desire to learn more and do more with AWS.
ABOUT THE ROLE
As part of the E2M 'Event Management' team, we work to identify widespread and or systemic customer facing problems for Amazon Web Services. We are responsible for monitoring internal tools to identify customers impacting issues. When a issue is identified, we ensure the appropriate business and technology leaders, and their teams, are engaged to drive the restoration of disrupted AWS services and act as an advocate of the customer to both report on and manage the customer experience. Because of our unique role as Escalation Engineers, we have limitless exposure to all things AWS, including numerous leading edge technologies.
Key job responsibilities
Every day will bring new and exciting opportunities that include:
Providing critical incident response/management (including leading calls with internal/external participants) for customer's critical workloads and AWS Service Teams
Provide concise and timely communication on developing and progressing issues to AWS Support customers, as well as internal stakeholders
Work to improve important metrics such as 'mean time to engagement' and 'mean time to communication' for all incident types
Facilitate Root Cause Analysis and Post Event Reviews after each event to minimise recurrence
Work with key stakeholders across AWS as advocates on behalf of customers to drive improvements in their AWS experience and develop mechanisms that support and improve E2M's ability to deliver on that objective
Analyse data trends on internal tickets, customer contacts, social media, and network and infrastructure monitoring to identify potential issues
Build a broad understanding of AWS architecture and service inter-dependencies
Design, build, or collaborate on solutions using automation and self-repair rather than relying on human intervention
About the team
The Escalation and Event Management (E2M) team, part of the Amazon Web Services (AWS) Support organisation, is dedicated to managing critical escalations, customer facing communications, and handling large-scale customer impacting events. E2M's purpose is to drive operational excellence and improvements to the overall customer support experience.
Amazon has built a reputation for excellence with a mission to be the earth's most customer-centric company. A company that customers from around the world will recognise, value, and trust, for our broad selection of products and services and the convenience they provide. AWS continues in that tradition, leading the world in cloud technologies.
Amazon offers the flexibility to work in office or from home. Employees will be required to reside within a commutable distance of the office they are assigned to. Employees working from home are encouraged to work with their teams to attend an office from time to time for team building, significant training, or other occasional events that may take place.
Basic Qualifications
- 3+ years of network and operating system support experience
- 3+ years of technical support experience
- 3+ years of information security and compliance experience
- 4+ years of distributed systems experience
Preferred Qualifications
- Knowledge of distributed computing environments
- Knowledge of security best practices
- Experience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools)
- Incident Management
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.