38 Hotel Management jobs in Australia

**Additional Information**
**Job Number** 25102960
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**COMPANY**
Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure.
We are excited to announce an opportunity for a **Guest Services Agent** to join our dedicated team at The Westin and Four Points by Sheraton Brisbane
**Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global? team and **become** the best version of you.
**Role Overview:**
As the **Guest Services Agent,** you will be a dynamic team member who is responsible for delivering exceptional guest experiences by performing a variety of front desk and guest service duties. This role ensures smooth day-to-day operations of the Front Office, including handling check-ins and check-outs, managing reservations, addressing guest inquiries, and resolving any service-related concerns promptly. As the first point of contact for guests, the Front Office Generalist embodies professionalism, hospitality, and a commitment to maintaining the highest standards of service to create a welcoming and memorable stay.
**Key Responsibilities:**
+ You will anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.
+ Manage all aspects of the front office department, tending to the guests and exceeding their expectations.
+ Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
+ Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
+ Drive loyalty through our loyalty programs and guest experiences
**About You:**
+ Experience with OPERA property management system or similar
+ Have at least 2 year experience preferably within a high volume environment
+ Opera experience preferred however not required
+ Outstanding relationship building skills
+ Excellent customer service experience
+ Confidence and skills to up sell and promote our venues
+ Passion for the Hospitality Industry
+ Learn, think and grow and continue to evolve in your role
**Benefits**
+ The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International
+ Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
+ Discounts on food & beverage across all our hotels
+ Recognition programs to keep you motivated
+ Wellbeing & mindfulness programs to ensure you stay healthy
+ Employee Assistance Program
+ 'Great places to work' certified
Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency
_Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global?team, and **become** the best version of you.

**Description:**
**Care Connects Us**
At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.
Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
**About Park Hyatt Melbourne:**
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.
**Benefits of working with us:**
+ Leading global hotel brand with career advancement opportunities
+ Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
+ Complimentary duty meals whilst on shift
+ Discounted food & beverage and park club health & day spa treatments
+ Discounted onsite car parking
+ Employee assistance program - benefit from free, immediate and confidential support for any work, health or life concern
+ Generous paid time off and holiday policies including paid parental leave and wellbeing leave
+ 10% discount with NIB Health insurance
**About the role:**
As the Communications Officer, you will be responsible for ensuring the highest standards of customer service are met by efficiently handling hotel calls with an excellent and consistent level of service. Working amongst a team of 6, you will support the Front Office Manager in the day to day operations as well as supporting the team to achieve our purpose.
**Some of the responsibilities include:**
+ Handle internal and external phone calls, relaying messages with proficiency
+ Operating and controlling the telephone switchboard
+ Handle guest enquiries and requests and to have a thorough knowledge of Melbourne and its surrounding areas
+ Receiving Room Service orders and promptly relaying with the Room Service Kitchen and team.
+ Ensure smooth and efficient operation of the Front Office on a day to day basis including cleanliness
+ Assist in maintaining a high level of security for guests, staff and hotel property
+ Ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance and presentation and to instigate appropriate action when necessary
**Qualifications:**
+ Previous work experience in a similar fast-paced hotel operations or reservations environment
+ Exceptional interpersonal, communication and time management skills with a strong ability to multi-task
+ Superior customer service skills along with excellent service resolution skills
+ The capability of working both autonomously and as part of a team
+ The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
+ The flexibility to work on a rotating 24/ roster, including public holidays
Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed
**Primary Location:** AU-VI-Melbourne
**Organization:** Park Hyatt Melbourne
**Job Level:** Part-time
**Job:** Guest Services
**Req ID:** MEL003324
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Additional Information**
**Job Number** 25117378
**Job Category** Rooms & Guest Services Operations
**Location** Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia, 5000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
As Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Services Manager, opportunity awaits.
**Position Summary:**
+ Responsible for the effective and seamless operation of the Club Lounge
+ Collaborate with key managers to ensure guest requests are achieved
+ Utilise extensive knowledge of the front office and food and beverage standards to engage and inspire guests
+ Plan, develop and conduct training to ensure the team maintains a clean area at all times, setting the pace in the industry
+ Be the main point of contact for all external & internal clients for the Club Lounge
+ Build and strengthen relationships with existing and new customers to enable future bookings
+ Lead the Club Lounge team with all operational tasks and strategies
+ Plan and execute team building activities so associates feel valued for their contributions
+ Be a dynamic and thoughtful leader by empowering and supporting your team
+ Ensure you and the team uphold all company policies and procedures whilst demonstrating the Marriott core values
**About You:**
+ Experience with OPERA property management system or similar
+ An up-to-date RSA
+ Relevant experience in a similar managerial role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
**Our Benefits:**
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
? Kicking off truly memorable guest experiences with the warmest of welcomes
? Acknowledging IHG Rewards Club members and returning guests in person or over the phone
? Taking, managing, and receiving payments for guest bookings
? Making the check-in and check-out process feel swift and seamless
? Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
? Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations
What We need from you:
? Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
? Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
? Fluency in the local language - extra language skills would be great, but not essential
? Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®? we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn®? family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Additional Information**
**Job Number** 25126586
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Job Summary**
As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Front Office Manager, we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
You will lead the daily operations of the Front Office, with a focus on the Front Desk and Service Experience. This hands-on role plays a key part in delivering seamless arrivals and departures, elevating guest satisfaction, and supporting the overall financial success of the department. You'll collaborate closely with leaders and team members alike to ensure exceptional service delivery, foster team engagement, and uphold the highest standards of luxury hospitality.
**Candidate Profile**
+ Prior Front Office management experience in a 5-star luxury hotel.
+ Experience with Marriott International systems and standards is highly regarded.
+ Proficient in Opera Property Management System (PMS).
+ Strong problem-solving and decision-making skills.
+ Excellent communication and empathy when engaging with guests and team members.
+ Ability to provide clear, constructive feedback to enhance team performance.
+ Well-developed organizational and time management skills.
+ Demonstrates integrity and professionalism while fostering a collaborative team environment.
+ Driver's License is required.
**Core Work Activities**
**Maintaining Guest Services and Front Desk Goals**
+ Oversees daily operations, ensuring service excellence and adherence to brand standards.
+ Develops and implements plans to prioritize and organize workload to meet service and operational goals.
+ Responds to guest concerns, resolves conflicts, and handles complaints in a timely and professional manner.
+ Manages staffing levels to meet business needs while supporting operational and financial objectives.
+ Ensures regular and effective communication within the team, promoting alignment with business goals and recognition of high performance.
+ Understands and drives the department's contribution to overall hotel financial performance, actively working to achieve or exceed targets.
**Supporting Management of the Front Desk Team**
+ Demonstrates strong interpersonal and communication skills to lead, influence, and inspire team members.
+ Promotes sound business decision-making, acts with integrity, and leads by example in daily operations.
+ Fosters a culture of mutual trust, respect, and cooperation within the team.
+ Acts as a role model, consistently demonstrating professional behavior and high service standards.
+ Oversees daily operations and is capable of performing team member duties when required.
+ Maintains open and collaborative relationships with staff and encourages the same within the team.
+ Oversees all Front Office areas in the absence of the Front of House Manager.
**Ensuring Exceptional Customer Service**
+ Delivers service that exceeds guest expectations, focusing on satisfaction and loyalty.
+ Anticipates guest needs and provides guidance, feedback, and coaching to the team to ensure service excellence.
+ Addresses and resolves guest complaints promptly and professionally.
+ Acts as a positive ambassador for guest relations and service standards.
+ Empowers team members to take initiative and deliver outstanding customer service.
+ Monitors team interactions and provide constructive feedback for improvement.
+ Engages directly with guests to gather feedback on service levels and overall satisfaction.
+ Reinforces service expectations through regular communication and departmental meetings.
+ Continuously seeks opportunities to improve the guest experience.
**Managing Projects and Policies**
+ Implements and communicates the property's guest recognition and service programs.
+ Trains the team on adherence to credit policies and procedures to minimize financial risk.
+ Supervises same-day room selling procedures to optimize revenue and occupancy.
+ Oversees daily shift operations, ensuring compliance with brand standards, policies, and procedures.
+ Ensures consistent and fair application of property policies, including proper documentation and adherence to disciplinary procedures aligned with Standard and Local Operating Procedures (SOPs and LSOPs).
+ Supports and upholds the Peer Review Process.
**Supporting Human Resource Activities**
+ Supports the growth and development of team members through coaching, mentoring, and skills training.
+ Encourages open communication, regularly seeking employee feedback and acting on concerns.
+ Addresses employee satisfaction issues in collaboration with department leadership and Human Resources.
+ Assists in recruitment, interviewing, and selection of candidates with the appropriate skills and fit.
+ Facilitates onboarding and departmental orientation programs to ensure new team members are set up for success.
+ Participates in and supports progressive discipline processes as required.
**Additional Responsibilities**
+ Communicates effectively with peers, subordinates, and supervisors via phone, email, and in person.
+ Analyzes operational data to identify solutions and drive continuous improvement.
+ Keeps leadership and team members informed with timely updates and relevant information.
+ Performs all Front Desk duties as needed, including running shifts and supporting during peak times.
+ Actively participates in team meetings, ensuring consistent communication of departmental goals and priorities.
**Our Benefits**
+ Exclusive Discounts - Enjoy special rates on dining, spa, and hotel stays across all Marriott International properties for you, your family, and friends.
+ Life With the Works - Embrace flexibility with our lifestyle-focused program, offering adaptable working hours and locations, sabbatical leave to pursue your passions, and paid leave during your birthday month.
+ Learn and Grow - Take your career to new heights with globally recognised training programs, continuous development opportunities, and limitless career paths within Marriott International.
+ Wellbeing First - We genuinely care for our associates through our Employee Assistance Program, supporting your physical, emotional, and financial wellbeing.
+ Refer & Earn - Love where you work? Invite your friends and be rewarded through our Employee Referral Incentive program.
+ Be Part of Something Bigger - Join the largest hotel network in the world, committed to diversity, inclusion, and equality for all.
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Description:**
Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower.
We channel this strength into our vision for evolving the future of hospitality.
We create a culture of warmth, empathy and respect, so we can build connections, celebrate success and create inclusive environments, together.
We are looking for a leader who places care at the center of their leadership, and is able to assist the Director of Rooms in delivering Hyatt's brand promise to our guests and colleagues.
**The Role**
In this key leadership role within the Rooms Division, you willensure the smooth, efficient and profitable operation of the Front Office department, achieving maximum sales, yield and guest satisfaction.
The role is responsible for Front Office operations including the Communications Team, Front Desk, Night Audit and our Regency Club. Working and partnering with other Hotel Departments will see you succeed in this role and ensure we maximize every opportunity to exceed our guest expectations.
**Role requirements:**
- Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
- Select, train, supervise, schedule, develop, and counsel employees according to policies and procedures.
- Work with our Groups Operations Manager to coordinate the arrival and departure of all tour and organised groups.
- Analyse guest satisfaction data and develop and implement plans to achieve established goals and targets.
**Our successful applicant will also;**
Have outstanding communication, presentation and problem solving skills
Have advanced Opera knowledge
Be an effective leader of people
Have previous experience in payroll management and rostering
Have a minimum of two years Front Office Management experience in a large hotel environment (400 rooms)
Thrive working in a fast paced environment where no two days are the same
Flexible availability to work rotating shifts, including weekends, evenings, and holidays
Applicants with Full working rights will be considered. A Police Check may be required.
**Benefits for working with Hyatt Include:**
Complimentary accommodation after 90 days of service (T&Cs apply)
Generous discounted accommodation worldwide within Hyatt
Discounted accommodation for associates as well as friend and family
Reward and recognition programs
Learning and development opportunities
Dry cleaning and discounted city parking
The opportunity to join an international group with endless career opportunities
**Primary Location:** Australia
**Organization:** Hyatt Regency Sydney
**Job Level:** Full-time
**Job:** Hotel Operations
**Req ID:** AUS009564
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a Front Office Manager to take ownership of delivering exceptional experiences - managing the guest experience from arrival to departure.
In our hotel, you'll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate, you'll feel at home and excel at Crowne Plaza Adelaide.
**A little taste of your day-to-day:**
+ Manage and supervise the front office operations including reception, concierge and night audit
+ Lead, coach and mentor your front office team, fostering a strong service culture and high-performance
+ Manage guest concerns and apply effective problem-solving to deliver positive outcomes
+ Engage with guests to build relationships and remedy any concerns
+ Champion the performance of key metrics, that have a positive impact on guest experiences, problem handling and guest loyalty
+ Collaborate and link all hotel departments to ensure operational efficiency and guest satisfaction
+ Manage departmental costs, including payroll. Support revenue generation opportunities
+ Maintain procedures for security of monies, credit and financial transactions, and guest security
+ Conducting routine inspections of the hotel public areas and taking immediate actions to correct any deficiencies
+ Taking the lead and being the first responder in any critical emergency situations
**What we need from you:**
+ Min 5 years of Front Office experience including min 2 years of leadership experience
+ Bachelor's degree or equivalent in Hotel Management/Business Administration
+ Demonstrated experience in hotel Front Office/Rooms division, including management experience
+ Excellent communication, problem solving, reasoning and motivational skills
+ Strong attention to detail, financial acumen and sense of ownership when identifying issues and solutions
+ Computer literacy, including familiarity with PMS software and Microsoft Suite
+ Resilience, with the proven ability to manage a crisis
+ Flexibility - Available to work across a 24/7 operation as required
+ Compliance - must hold a South Australian Responsible Persons Badge and First Aid Certificate, with the ability to maintain
**What you can expect from us:**
Let's #GoFurtherTogether and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
You'll be rewarded for your hard work with a range of benefits that support you throughout your IHG career journey, including:
+ Access to dry cleaning/laundry of your business attire
+ Proactive paid wellbeing days
+ Paid birthday leave
+ Enhanced parental leave
+ Some of the best discounts across our IHG Hotels & Resorts for accommodation and food & beverage
+ A massive discounts platform for all your favourite brands and retailers - to help your salary go further
Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**How You'll Shine**
At Club Wyndham Mission Beach the Front Office Manager is responsible for ensuring the efficient day to day operation onsite. Duties include, but are not limited to:
**WHAT YOU WILL BE DOING** :
+ **Lead** and **mentor** the front office team to provide **outstanding customer service.**
+ Handle guest inquiries, and special requests with efficiency and professionalism engaging in effective service recovery when required.
+ Coordinate guest arrivals and departures, ensuring seamless room allocations.
+ Collaborate with housekeeping & maintenance services to ensure requests are actioned efficiently.
+ Manage reservations, including group bookings, with precision and attention to detail.
+ Participate in management meetings and stay updated on industry trends and best practices.
+ Hand on role leading the team by example
? **YOUR EXPERIENCE AND SKILLS INCLUDE:**
+ **Previous front office experience** with a proven track record of delivering exceptional customer service.
+ Strong work ethics, flexibility, and a **supportive attitude** towards team members.
+ **Self-motivation** and ability to **thrive in a fast-paced environment.**
+ **Adaptability** and **initiative** to quickly adjust to changing processes and demands.
+ Excellent computer skills, including proficiency in Microsoft Office, especially Excel.
+ Availability to **work a rotating roster** of weekdays, weekends, evenings and public holidays.
+ Numerical proficiency and a strong focus on providing **top-notch customer service** .
**WHAT IS IN IT FOR YOU:**
+ **Fun** and rewarding work **environment**
+ Fantastic **career and training opportunities**
+ Enjoy a personalised reward & recognition program
+ Thrive in an **engaging** and **collaborative** team environment where your brilliance is celebrated.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**Go Where No Two Days Are The Same**
At Travel + Leisure Co., we are vacation connoisseurs. Come join the fun of putting the world on vacation. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Manly team as the **Front Office Manager?** today!
**How You'll Shine**
To actively contribute to this global company's vision to put the world on vacation, as a Front Office Manager you are responsible for ensuring the efficient day to day operation of the Reception desk including greeting and registering of owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise.
You will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service.
**How You'll Be Rewarded**
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
+ **$** **76,515.00** **per annum + superannuation**
+ **Full time position**
+ Subsidised Private Health Insurance
+ Discounts with our Corporate Partners: Fisher & Paykel, HSBC, Goodlife Health Clubs, Harvey Norman
+ Discounted Hotel and Resort stays globally
**What You'll Bring**
To be considered for this great opportunity it is essential that you have the following skills and attributes:
+ Management of the hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service.
+ Effective supervision of all reservations, guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer and quality focused.
+ Full utilisation of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.
+ Supervision of lobby services, ensuring guest arrivals and departures are as efficient as possible.
+ Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
+ Operation of an effective night audit function, receivables and reporting. Accuracy and attention to detail of this daily function being paramount while maintaining customer focus.
+ Preparation of Front Office recurring reports, commenting on key performance indicators.
+ Support Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
+ Support Maintenance to ensure room standards, public areas, resort assets are maintained while meeting productivity goals.
+ Ensure public areas are clean and well presented with regular monitoring. Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
+ Adherence to WHS and Compliance procedures and policies
**About You**
+ Work experience as a Front Office Manager or similar role within a hotel environment.
+ Self-motivated with genuine passion for hospitality and guest experience
+ Experience supervising, training and motivating staff
+ Confident in creating rosters and adhering to wage control
+ Confident interpreting and generating reports as well as reviewing daily occupancies to ensure smooth operations
+ Well presented with an eye for detail and strong organisational skills
+ Calm and professional demeanor in all instances, confident in conflict resolution and complaint handling
+ Solid Rooms Division knowledge
+ Excellent time management and communication skills including rapport building between internal and external stakeholders
+ Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management
+ Ability to work unsupervised
+ Flexibility to work on a rotating roster including weekends and public holidays
+ Undergo regular training
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.