13 Hotel Managers jobs in Australia

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia, 6000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Guest Services Manager**
We are looking for an excellent Guest Services Manager on Duty to rise with us and empower the better you!
**Our Company**
Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,500 properties, you'll find us in your neighborhood and in more than 142 countries and territories across the globe. Learn about our 31 hotel brands at Find Your World.
**Our Brand**
The more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you're given a choice, not just to get up, but to rise.
**Rise with Westin Perth**
The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location.
**You will be:**
+ Attending as the property Manager on Duty and overseeing all property operations, ensuring that the highest levels of hospitality and service are provided.
+ Representing property management in resolving any guest related situation.
+ Leading Front Office Teams
+ Maintaining Guest Services and Front Desk Goals
+ Ensuring Exceptional Customer Service
+ Implementing Projects and Policies
+ Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
+ Support with Rostering and Training of the Front Office department
+ Focusing on Guest Voice
**Qualifications & experience:**
+ Experience in daily operations of a hotel
+ Current WA RSA essential for this role
+ Current Drivers Licence, manual preferred
+ Hospitality experience is essential
+ Must be well organised, efficient and have excellent people skills
+ Leadership experience
**You are / have:**
+ Friendly, confident, vibrant and professional personality
+ Previous hotel experience in the guest services, front desk highly regarded
+ Full Time Australian working rights
+ Exceptional communicator and guest orientated persona
+ Excellent Computer and Office 365 knowledge
**Life. With the Works.**
Offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including:
+ Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all 30 Marriott Brands
+ Flexible work options
+ Hotel perks like accommodation and food & beverage discounts
+ Enhanced superannuation
+ Travel & stay benefits including eligibility into our Bonvoy loyalty program
+ Incentive, recognition, and wellbeing programs
+ Excellent career growth and learning opportunities
+ Access to EAP services
We look forward to reviewing your applications!
Only successful candidate will be contacted.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Are you excited to work and create epic moments for guests at our multi-award-winning venues?**
Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!
**About the Hotel - W Melbourne**
W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia's cultural capital and providing the back-lane entrance keys to what's New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city's history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.
**About the Team - Whatever/Whenever**
Friendly, unscripted, real and connected, the Whatever/Whenever service team assist in making any request a reality. Our Whatever/Whenever Talent will know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.
**Why Choose W Melbourne?**
+ **Competitive Salary and Reviews:** Benefit from a competitive salary with an annual salary review every July.
+ **Mentor/Buddy Program:** Benefit from our mentor/buddy program and thrive in a diverse, collaborative environment where we set you up for success.
+ **Career Advancement:** Grow your career with Marriott International, with opportunities for interstate and global transfers through internal channels.
+ **Prime Location:** Work in Melbourne CBD, conveniently close to public transport and public parking spaces.
+ **Birthday Perks:** Celebrate your birthday with a paid day off because we value our rockstars - YOU!
+ **Exclusive Discounts:** Enjoy 35% off food and beverages at W Melbourne, plus global room night discounts from Marriott International for you and your loved ones.
+ **Community Engagement:** Participate in W Melbourne's Take Care initiatives and contribute to meaningful community service projects.
+ **Award-Winning Workplace:** Be part of our success, working at a Certified Great Place to Work, with accolades including a Two Hatted Restaurant, Best Deluxe Restaurant, Award-Winning Event Spaces, and Award-Winning Bar Design.
+ **Employee Referral Bonus:** Take advantage of our employee referral bonus and enjoy working alongside your tribe.
**What We Expect of You**
+ A proactive and upbeat demeanour that inspires excellence.
+ Keen to take on new challenges and grow within your career.
+ Embody a polished professionalism with an audacious approach to creativity; and a playful individual who is passionate in creating memorable guest experiences.
**A Glance at What You Will Do**
+ Answer, record, and process all guest requests, or concerns via telephone, email, chat, and mobile communication devices
+ Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
+ Receive, record, and relay messages accurately
+ Log all guest requests or issues into computer, contact appropriate individual or department (e.g. bellperson, housekeeping) and follow up with guests to ensure their request has been resolved to their satisfaction
+ Provide information to guests about room features, property amenities, and local areas of interest
+ May process room service orders, answer questions on menu selection, and record transactions in point-of-sale system
+ Assist guests with accessing internet and guestroom entertainment
_W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you._
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Description:**
**Care Connects Us**
At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.
Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
**About Park Hyatt Melbourne:**
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.
**Benefits of working with us:**
+ Leading global hotel brand with career advancement opportunities
+ Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
+ Complimentary duty meals whilst on shift
+ Discounted food & beverage and park club health & day spa treatments
+ Discounted onsite car parking
+ Employee assistance program - benefit from free, immediate and confidential support for any work, health or life concern
+ Generous paid time off and holiday policies including paid parental leave and wellbeing leave
+ 10% discount with NIB Health insurance
**About the Role**
As the GSO/Porter, you will be responsible for the smooth and efficient running of the Bell Desk department by promptly assisting guests entering and leaving the hotel, whilst providing an excellent and consistent level of service. Working in a team of 12, you will support the Bell Desk Assistant Manager in the day to day operations as well as supporting the team to achieve our purpose.
**Some of the responsibilities include:**
+ Meet and greet all guests arriving and departing the hotel in a friendly and helpful manner
+ Verify arrival and departure details and arrange luggage handling, storage, security and transportation and other services requested by guests
+ Safely valet park vehicles into the car park
+ Handling guest enquires and requests and being familiar with Melbourne and its surroundings
+ Promptly taking guest luggage efficiently to and from the guestrooms
+ Assist Concierge with basic functions
**Qualifications:**
+ Full Australian driver's license with the ability to operate both manual and automatic vehicles (International driver's license may be considered)
+ Previous work experience in a similar fast-paced hotel operations environment
+ Exceptional interpersonal and communication skills along with the ability to confidentially interact with guests
+ Excellent time management skills with the ability to multi-task
+ The ability to work autonomously and as part of a team
+ The ability to work under pressure and possess great attention to detail
+ An ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
+ The flexibility to work on a rotating 24/7 roster, including public holidays
Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed
**Primary Location:** AU-VI-Melbourne
**Organization:** Park Hyatt Melbourne
**Job Level:** On-call/Casual
**Job:** Guest Service Operations
**Req ID:** MEL
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
● Kicking off truly memorable guest experiences with the warmest of welcomes
● Acknowledging IHG Rewards Club members and returning guests in person or over the phone
● Taking, managing, and receiving payments for guest bookings
● Making the check-in and check-out process feel swift and seamless
● Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
● Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations
What We need from you:
● Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
● Fluency in the local language - extra language skills would be great, but not essential
● Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn®️ family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Description:**
At Hyatt, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.
We are on the lookout for a Part Time Team Leader to join our esteemed Regency Club team - (maximum hours available)
As Australia's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.
**Benefits for working with Hyatt Include:**
+ After 90 days of service, 6-12 complimentary nights of accommodation per year to use across Hyatt Hotels globally (T&Cs)
+ Generous discounted accommodation worldwide for associates as well as friends and family
+ Reward and recognition programs
+ Learning and development opportunities
+ Fully laundered uniform
+ Discounted city parking
+ The opportunity to join an international group with endless career opportunities
**The Role:**
Located on the 11th floor overlooking the beautiful views of the Darling Harbour and offering the highest grade of comfort and convenience for our valued guests. We are seeking a passionate and enthusiastic Team Leader to effectively monitor the operation of the Regency Club, while providing support and guidance to fellow associates to ensure a successful and effective operation.
As a Team Leader you will assist the Regency Assistant Manager with all aspects of departmental operations. You will conduct your duties in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained
**Responsibilities include:**
+ Maintain guest satisfaction through checking arrivals list and guest history to identify guest details through ensuring that all information is accurate and up to date.
+ Ensure all guest check-ins and check-outs are performed according to Hyatt standards & co-ordinate cashier and concierge duties.
+ Handle guest enquiries in a courteous and efficient manner, quickly following up on any guest complaints and issues, reporting to the relevant department if required.
+ Ensure the smooth and efficient operation of the Regency Club lounge on a day-to-day basis including cleanliness, requisitioning, replenishments and staffing.
**Our ideal candidate will possess:**
+ Experience in a 5-star hotel or premium environment, in a similar role
+ Experience with la carte service - exposure to Opera highly advantageous
+ Being enthusiastic, thoughtful, and personable
+ Outgoing and inclusive personality
+ Hands on leadership style, with ability to support and motivate team
+ Efficient problem-solving skills
+ Full Australian Working Rights and ability to work a 7-day rotating roster
+ A current RSA
Be part of the hospitality evolution. Join Hyatt
**Primary Location:** AU-NS-Sydney
**Organization:** Hyatt Regency Sydney
**Job Level:** Part-time
**Job:** Guest Service Operations
**Req ID:** SYD
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Additional Information**
**Job Number**
**Job Category** Property Leadership
**Location** The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**COMPANY**
Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure.
**Our Brand**
Four Points by Sheraton Brisbane welcomes you to 4.5-star comfort, outstanding service and an ideal downtown location in Brisbane, Australia. Our hotel on Mary Street, Brisbane sits near many of the top attractions in the city's CBD, including Queen Street Mall, South Bank, Brisbane Botanic Gardens and the Treasury Casino. Stop by our hotels restaurant, the Eatery, for seasonal fare, and plan smart meetings using our versatile venues, modern AV and personalized catering. Whether you're visiting our city for work or play, love your stay at Four Points by Sheraton Brisbane.
We are excited to announce an opportunity for a **Hotel Manager** to join our dedicated team at Four Points by Sheraton Brisbane
**Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam and **become** the best version of you.
**Role Overview:**
As the **Hotel Manager,** you will provide the leadership expertise that ensures the effective and efficient operation of the hotel, including the achievement of stated operational goals and profitability objectives. Participate in total hotel management as a member of the hotel Executive Committee. Strive towards exceeding the expectations of our customers, owners and shareholders. Build, maintain and strengthen business relationships with establishment owners and represent the establishment and Marriott International, at local, national and international forums.
**Key Responsibilities:**
+ Align plans with business strategy; understand short- and long-term impact of business decisions
+ Demonstrate knowledge of and educate others about how one's work aligns with the overall business/brand strategy, and ultimately shareholder value
+ Collect and analyse data to make customer focused business decisions; ensure associates understand and exceed customer expectations
+ Understand the meaning and implications of key internal and external financial indicators; manage overall financial performance; use sound financial analysis to evaluate strategic and investment options
+ Add value through revenue growth and operational efficiency through process improvement; understand and focus on the key drivers of sales, associate and customer satisfaction, profitability, and quality
+ Monitor achievement of departmental goals and objectives.
+ Monitor the efficient and effective utilisation of the departmental resources.
+ Provide direction on Sales and Marketing strategies, tourism issues and economic/political/social issues.
+ Oversee the preparation and management of Hotel and departmental budgets.
+ Analyse department financial performance reports.
+ Actively participate in sales presentations, property tours and customer meetings.
+ Coordinate capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage or deterioration.
**About You:**
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar managerial role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
**Benefits**
+ The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International
+ Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
+ Discretionary Bonus Plan
+ Discounts on food & beverage across all our hotels
+ Recognition programs to keep you motivated
+ Wellbeing & mindfulness programs to ensure you stay healthy
+ Employee Assistance Program
+ 'Great places to work' certified
Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency
_Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws_
_We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity_
_Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at_
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

We lead from the front. We're seeking a Full Time Duty Manager who holds themselves to the highest standards - from guest satisfaction to team productivity. You'll champion our 'one team' approach, ensuring you and your team handle every guest query, complaint, or suggestion with efficiency and care.
**What You'll Do**
+ Lead the Front Office team to deliver effortless check-ins and memorable stays.
+ Motivate, mentor, and develop team members, creating a high-energy and positive workplace.
+ Collaborate across departments to maintain exceptional service standards.
+ Oversee daily hotel operations - from financial transactions to staffing and guest relations.
+ Resolve guest concerns with professionalism, turning challenges into opportunities.
+ Act as the first point of contact during critical emergency situations.
**What We're Looking For**
+ Minimum 2 years' supervisory experience in hotels or hospitality.
+ Strong leadership, communication, and problem-solving skills.
+ Flexibility to work nights, weekends, and public holidays.
+ Valid NSW RSA Competency Card, First Aid Certification, and Driver's License.
+ Experience with hotel property management systems (Opera highly regarded).
+ A collaborative leader who inspires and promotes a culture of excellence.
+ Ability to stand for extended periods and occasionally lift heavy items.
**Why Join Us?**
+ Be part of a globally recognised brand that champions True Hospitality.
+ Enjoy competitive pay, full uniform, duty meals and paid birthday leave.
+ Global hotel and travel discounts
+ Training, development, and career growth opportunities
+ An inclusive, welcoming culture where you can be yourself
+ Convenient location - just a 5-minute walk from Town Hall station
At Crowne Plaza Sydney Darling Harbour, we celebrate diversity and inclusion. We welcome applications from all backgrounds, believing that a diverse team drives innovation and success.
Ready to take the next step in your hospitality career? Apply today and be part of something exceptional!
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Voco Hotel Surfers Paradise is on the lookout for its next guest service focused Duty Manager (DM).
Are you an experienced hotel DM looking for a new challenge, or a senior Guest Service Agent ready to take the next career step?
At voco, Surfers Paradise, hospitality is a career. We believe in the art of hosting, where every detail matters.
**Job Summary:** As Duty Manager, you will play a key role in ensuring our guests have a seamless stay. You will assist in managing the front office area and attend to guest requests. You will have sound computer skills, like a challenge and thrive on problem solving.
This isn't just a job; it's an opportunity to shape something special from the ground up.
**Responsibilities:**
+ Be a brand ambassador for voco, Surfers Paradise
+ Ensure compliance with safety and regulatory standards are maintained
+ Oversee reception and at times night audit, and maintain accurate hotel accounts and reports
+ Liaise with all hotel departments to solve challenges and strive for guest satisfaction.
**Skills & Experience:**
+ Minimum 1 year of experience in a similar role within hospitality.
+ Proficiency in hotel property management systems (Opera would be an advantage)
+ Strong attention to detail
+ Exceptional communication skills, both written and verbal
+ QLD RSA/RSG certificates (or ability to obtain)
+ Full Australian work rights
This role offers not just a job but a chance to grow with a globally respected hotel brand.
Come and join a passionate team of hospitality professionals dedicated to delivering exceptional guest experiences.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

_This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_ .
_By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ .
**About Us**
As **Portfolio General Manager** based at Crowne Plaza Sydney Airport, you will put your heart into your two key IHG Hotels & Resorts properties - **Crowne Plaza Sydney Airport and Crowne Plaza Sydney Macquarie Park** **(changing from Franchised to** **Managed** **Hotels in December 2025).** You think about every aspect, from how to build a brilliant team to boosting sales and revenues. Brand standards, marketing, guest satisfaction: they'll all receive your attention. The result? An extraordinary world of comfort that guests remember forever.
Smart, inspirational leadership is a huge part of your role. You'll bring together a diverse team, expertly developing them. With your people skills and enthusiasm, you'll pass on your passion for excellence, encouraging every colleague to achieve their personal best.
Meanwhile, you'll be keeping track of figures and looking for ways to increase revenue. That means analysing financials, forecasting budgets and leading capital plans. You'll also look at the hotel's carbon footprint and take steps to reduce it. You'll care deeply about your hotel - but also the environment. Your interest will extend to the local community and you'll build links within your area. Always the hub of the hotel, you'll be hands-on and trusted.
Crowne Plaza Sydney Airport is perfectly positioned just minutes from Sydney Airport terminals and combines convenience with comfort, catering to business and leisure travellers alike. The hotel offers 252 modern, newly refurbished guest rooms, versatile meeting and event spaces and a range of food and beverage options designed for travellers on the go. With a strong mix of transient, corporate, and airline business, the property is a key player in Sydney's airport hotel market, known for its service excellence and contemporary facilities.
Crowne Plaza Sydney Macquarie Park is located in the heart of one of Sydney's fastest-growing business and technology hubs and is the preferred choice for corporate travellers and conference guests. The hotel features 196 spacious, modern accommodation options as well as flexible meeting and event spaces. Its prime location near major multinational headquarters, Macquarie University, and key transport links positions the property as a leading destination for both short- and long-stay guests.
**Your day to day**
**A little taste of your day-to-day:**
**As General Manager, you will oversee daily operations, ensuring an unforgettable guest experience and a high performing team. While no two days are the same, you will:**
+ **Establish performance and development goals for head of departments, and provide mentoring, coaching and regular feedback to enhance performance.**
+ **Maintain compliance with all required brand and service standards - collaborating with colleagues to exceed guest expectations.**
+ **Build relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities.**
+ **Lead capital plans and asset management initiatives, including working with owners to maintain or improve property's market leadership position.**
+ **Analyse financials to drive revenues, future profitability and maximum return on investment.**
+ **Ensure a safe and secure environment for guests, colleagues and hotel assets while ensuring the hotel complies with health, safety, and regulatory standards.**
+ **Develop programmes and initiatives to increase team engagement and achieve against performance/hotel metrics.**
**What we need from you**
**What we need from you:**
+ **Five to ten years' prior hotel management experience preferably across multiple properties.**
+ **Must speak fluent English.**
+ **Strong commercial acumen and a proven track record in driving financial and operational performance, ideally with solid understanding of local markets.**
+ **Expertise in stakeholder management, fostering key partnerships within the business and local community.**
+ **Capacity to build and lead a high-performing and engaged team and commitment to developing and coaching colleagues.**
+ **Financial acumen and experience with budgeting, forecasting, and P&L management.**
+ **Expertise across all aspects of hotel operations, revenue management, and customer and brand service standards.**
+ **Unrestricted Australian working rights.**
**What we offer**
**What you can expect from us:**
**We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts, and some of the best training in the business.**
**Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.**
**IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.**
**So, join us and you'll become part of our ever-growing global family.**
**Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.**
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.