15 Hotel Managers jobs in Australia
Guest Services Manager
Gold Coast, Queensland
Marriott
Posted 9 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia, 4217VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Leading Guest Services Teams**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Celebrates successes and publicly recognizes the contributions of team members.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
**Maintaining Guest Services and Front Desk Goals**
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Strives to improve service performance.
- Provides immediate assistance to guests as requested.
- Ensures employees understand customer service expectations and parameters.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
**Implementing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Manages payroll administration.
**Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Participates in employee progressive discipline procedures.
- Uses all available on the job training tools for employees.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Supervises on-going training initiatives and conducts training when appropriate.
- Participates in the employee performance appraisal process, providing feedback as needed.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains high visibility in public areas during peak times.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Performs Front Desk duties in high demand times.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia, 4217VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Leading Guest Services Teams**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Celebrates successes and publicly recognizes the contributions of team members.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
**Maintaining Guest Services and Front Desk Goals**
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Strives to improve service performance.
- Provides immediate assistance to guests as requested.
- Ensures employees understand customer service expectations and parameters.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
**Implementing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Manages payroll administration.
**Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Participates in employee progressive discipline procedures.
- Uses all available on the job training tools for employees.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Supervises on-going training initiatives and conducts training when appropriate.
- Participates in the employee performance appraisal process, providing feedback as needed.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains high visibility in public areas during peak times.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Performs Front Desk duties in high demand times.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
0
Guest Services Manager
Sydney, New South Wales
Marriott
Posted 16 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
At Pier One Sydney Harbour, every guest interaction is an opportunity to create a lasting moment. We're looking for a **Guest Services Manager** who's warm, confident, and passionate about delivering exceptional hospitality. If you thrive in dynamic environments and love being at the heart of guest experiences, this is your moment.
**About the Role**
As **Guest Services Manager** , you'll be the face of the property leading daily operations, resolving guest concerns, and ensuring every interaction reflects our commitment to excellence. You'll manage lobby flow, support front desk operations, and act as a key liaison between guests and departments. Your leadership will shape the guest journey from arrival to departure.
**Key Responsibilities**
+ Lead and inspire the front office and guest services team
+ Resolve guest issues with empathy, urgency, and professionalism
+ Maintain high visibility in public areas during peak times
+ Collaborate across departments to ensure seamless operations
+ Monitor service standards and coach team members for continuous improvement
+ Support payroll, scheduling, and administrative processes
+ Implement guest recognition programs and service recovery plans
+ Conduct training and support team development
+ Uphold property policies and ensure fair, consistent application
+ Assist with front desk duties during high-demand periods
+ Respond to emergencies and follow safety protocols
**About You**
+ Experience in guest services, front desk, or hospitality operations
+ Strong leadership and communication skills
+ Calm under pressure with a solutions-focused mindset
+ Passionate about creating memorable guest experiences
+ Flexible availability including weekends and holidays
+ Familiar with hotel systems, budgets, and service standards
+ NSW RSA certification and full working rights in Australia
**Why You'll Love It Here**
+ Be part of a team that values individuality and service excellence
+ Enjoy complimentary meals, coffee, and uniform care
+ Access exclusive hotel and travel discounts for you and your loved ones
+ Grow your career with world-class training and development programs
+ Thrive in a supportive, inclusive workplace culture
+ Participate in our Employee Assistance Program and referral incentive
**Ready to lead with heart and hospitality?**
Apply now and help us create unforgettable guest moments at Pier One Sydney Harbour!
_We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity._
_Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at_
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
At Pier One Sydney Harbour, every guest interaction is an opportunity to create a lasting moment. We're looking for a **Guest Services Manager** who's warm, confident, and passionate about delivering exceptional hospitality. If you thrive in dynamic environments and love being at the heart of guest experiences, this is your moment.
**About the Role**
As **Guest Services Manager** , you'll be the face of the property leading daily operations, resolving guest concerns, and ensuring every interaction reflects our commitment to excellence. You'll manage lobby flow, support front desk operations, and act as a key liaison between guests and departments. Your leadership will shape the guest journey from arrival to departure.
**Key Responsibilities**
+ Lead and inspire the front office and guest services team
+ Resolve guest issues with empathy, urgency, and professionalism
+ Maintain high visibility in public areas during peak times
+ Collaborate across departments to ensure seamless operations
+ Monitor service standards and coach team members for continuous improvement
+ Support payroll, scheduling, and administrative processes
+ Implement guest recognition programs and service recovery plans
+ Conduct training and support team development
+ Uphold property policies and ensure fair, consistent application
+ Assist with front desk duties during high-demand periods
+ Respond to emergencies and follow safety protocols
**About You**
+ Experience in guest services, front desk, or hospitality operations
+ Strong leadership and communication skills
+ Calm under pressure with a solutions-focused mindset
+ Passionate about creating memorable guest experiences
+ Flexible availability including weekends and holidays
+ Familiar with hotel systems, budgets, and service standards
+ NSW RSA certification and full working rights in Australia
**Why You'll Love It Here**
+ Be part of a team that values individuality and service excellence
+ Enjoy complimentary meals, coffee, and uniform care
+ Access exclusive hotel and travel discounts for you and your loved ones
+ Grow your career with world-class training and development programs
+ Thrive in a supportive, inclusive workplace culture
+ Participate in our Employee Assistance Program and referral incentive
**Ready to lead with heart and hospitality?**
Apply now and help us create unforgettable guest moments at Pier One Sydney Harbour!
_We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity._
_Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at_
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
1
Guest Services Officer - Bell Desk
Melbourne, Victoria
Hyatt
Posted 3 days ago
Job Viewed
Job Description
**Description:**
**Care Connects Us**
At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.
Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
**About Park Hyatt Melbourne:**
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.
**Benefits of working with us:**
+ Leading global hotel brand with career advancement opportunities
+ Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
+ Complimentary duty meals whilst on shift
+ Discounted food & beverage and park club health & day spa treatments
+ Discounted onsite car parking
+ Employee assistance program - benefit from free, immediate and confidential support for any work, health or life concern
+ Generous paid time off and holiday policies including paid parental leave and wellbeing leave
+ 10% discount with NIB Health insurance
**About the Role**
As the GSO/Porter, you will be responsible for the smooth and efficient running of the Bell Desk department by promptly assisting guests entering and leaving the hotel, whilst providing an excellent and consistent level of service. Working in a team of 12, you will support the Bell Desk Assistant Manager in the day to day operations as well as supporting the team to achieve our purpose.
**Some of the responsibilities include:**
+ Meet and greet all guests arriving and departing the hotel in a friendly and helpful manner
+ Verify arrival and departure details and arrange luggage handling, storage, security and transportation and other services requested by guests
+ Safely valet park vehicles into the car park
+ Handling guest enquires and requests and being familiar with Melbourne and its surroundings
+ Promptly taking guest luggage efficiently to and from the guestrooms
+ Assist Concierge with basic functions
**Qualifications:**
+ Full Australian driver's license with the ability to operate both manual and automatic vehicles (International driver's license may be considered)
+ Previous work experience in a similar fast-paced hotel operations environment
+ Exceptional interpersonal and communication skills along with the ability to confidentially interact with guests
+ Excellent time management skills with the ability to multi-task
+ The ability to work autonomously and as part of a team
+ The ability to work under pressure and possess great attention to detail
+ An ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
+ The flexibility to work on a rotating 24/7 roster, including public holidays
Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed
**Primary Location:** AU-VI-Melbourne
**Organization:** Park Hyatt Melbourne
**Job Level:** On-call/Casual
**Job:** Guest Service Operations
**Req ID:** MEL
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
**Care Connects Us**
At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.
Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
**About Park Hyatt Melbourne:**
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.
**Benefits of working with us:**
+ Leading global hotel brand with career advancement opportunities
+ Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
+ Complimentary duty meals whilst on shift
+ Discounted food & beverage and park club health & day spa treatments
+ Discounted onsite car parking
+ Employee assistance program - benefit from free, immediate and confidential support for any work, health or life concern
+ Generous paid time off and holiday policies including paid parental leave and wellbeing leave
+ 10% discount with NIB Health insurance
**About the Role**
As the GSO/Porter, you will be responsible for the smooth and efficient running of the Bell Desk department by promptly assisting guests entering and leaving the hotel, whilst providing an excellent and consistent level of service. Working in a team of 12, you will support the Bell Desk Assistant Manager in the day to day operations as well as supporting the team to achieve our purpose.
**Some of the responsibilities include:**
+ Meet and greet all guests arriving and departing the hotel in a friendly and helpful manner
+ Verify arrival and departure details and arrange luggage handling, storage, security and transportation and other services requested by guests
+ Safely valet park vehicles into the car park
+ Handling guest enquires and requests and being familiar with Melbourne and its surroundings
+ Promptly taking guest luggage efficiently to and from the guestrooms
+ Assist Concierge with basic functions
**Qualifications:**
+ Full Australian driver's license with the ability to operate both manual and automatic vehicles (International driver's license may be considered)
+ Previous work experience in a similar fast-paced hotel operations environment
+ Exceptional interpersonal and communication skills along with the ability to confidentially interact with guests
+ Excellent time management skills with the ability to multi-task
+ The ability to work autonomously and as part of a team
+ The ability to work under pressure and possess great attention to detail
+ An ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
+ The flexibility to work on a rotating 24/7 roster, including public holidays
Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed
**Primary Location:** AU-VI-Melbourne
**Organization:** Park Hyatt Melbourne
**Job Level:** On-call/Casual
**Job:** Guest Service Operations
**Req ID:** MEL
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
This advertiser has chosen not to accept applicants from your region.
2
Guest Services Agent - Part Time
Adelaide, South Australia
Marriott
Posted 9 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia, 5000VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
As Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Services Agent, opportunity awaits.
**Position Summary:**
+ Assist guests arriving and departing the hotel through the check in and departure process
+ Handle general enquiries, engage and inspire guests through each guest experience
+ Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
+ Support your front office team in general operational tasks
+ Take guest reservations and perform cash handling & credit card responsibilities
+ Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
**About You:**
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
**Our Benefits:**
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia, 5000VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
As Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Services Agent, opportunity awaits.
**Position Summary:**
+ Assist guests arriving and departing the hotel through the check in and departure process
+ Handle general enquiries, engage and inspire guests through each guest experience
+ Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
+ Support your front office team in general operational tasks
+ Take guest reservations and perform cash handling & credit card responsibilities
+ Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
**About You:**
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
**Our Benefits:**
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
3
Guest Services - Regency Club Team Leader
Sydney, New South Wales
Hyatt
Posted today
Job Viewed
Job Description
**Description:**
At Hyatt, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.
We are on the lookout for a Part Time Team Leader to join our esteemed Regency Club team - (maximum hours available)
As Australia's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.
**Benefits for working with Hyatt Include:**
+ After 90 days of service, 6-12 complimentary nights of accommodation per year to use across Hyatt Hotels globally (T&Cs)
+ Generous discounted accommodation worldwide for associates as well as friends and family
+ Reward and recognition programs
+ Learning and development opportunities
+ Fully laundered uniform
+ Discounted city parking
+ The opportunity to join an international group with endless career opportunities
**The Role:**
Located on the 11th floor overlooking the beautiful views of the Darling Harbour and offering the highest grade of comfort and convenience for our valued guests. We are seeking a passionate and enthusiastic Team Leader to effectively monitor the operation of the Regency Club, while providing support and guidance to fellow associates to ensure a successful and effective operation.
As a Team Leader you will assist the Regency Assistant Manager with all aspects of departmental operations. You will conduct your duties in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained
**Responsibilities include:**
+ Maintain guest satisfaction through checking arrivals list and guest history to identify guest details through ensuring that all information is accurate and up to date.
+ Ensure all guest check-ins and check-outs are performed according to Hyatt standards & co-ordinate cashier and concierge duties.
+ Handle guest enquiries in a courteous and efficient manner, quickly following up on any guest complaints and issues, reporting to the relevant department if required.
+ Ensure the smooth and efficient operation of the Regency Club lounge on a day-to-day basis including cleanliness, requisitioning, replenishments and staffing.
**Our ideal candidate will possess:**
+ Experience in a 5-star hotel or premium environment, in a similar role
+ Experience with la carte service - exposure to Opera highly advantageous
+ Being enthusiastic, thoughtful, and personable
+ Outgoing and inclusive personality
+ Hands on leadership style, with ability to support and motivate team
+ Efficient problem-solving skills
+ Full Australian Working Rights and ability to work a 7-day rotating roster
+ A current RSA
Be part of the hospitality evolution. Join Hyatt
**Primary Location:** AU-NS-Sydney
**Organization:** Hyatt Regency Sydney
**Job Level:** Part-time
**Job:** Guest Service Operations
**Req ID:** SYD
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
At Hyatt, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.
We are on the lookout for a Part Time Team Leader to join our esteemed Regency Club team - (maximum hours available)
As Australia's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.
**Benefits for working with Hyatt Include:**
+ After 90 days of service, 6-12 complimentary nights of accommodation per year to use across Hyatt Hotels globally (T&Cs)
+ Generous discounted accommodation worldwide for associates as well as friends and family
+ Reward and recognition programs
+ Learning and development opportunities
+ Fully laundered uniform
+ Discounted city parking
+ The opportunity to join an international group with endless career opportunities
**The Role:**
Located on the 11th floor overlooking the beautiful views of the Darling Harbour and offering the highest grade of comfort and convenience for our valued guests. We are seeking a passionate and enthusiastic Team Leader to effectively monitor the operation of the Regency Club, while providing support and guidance to fellow associates to ensure a successful and effective operation.
As a Team Leader you will assist the Regency Assistant Manager with all aspects of departmental operations. You will conduct your duties in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained
**Responsibilities include:**
+ Maintain guest satisfaction through checking arrivals list and guest history to identify guest details through ensuring that all information is accurate and up to date.
+ Ensure all guest check-ins and check-outs are performed according to Hyatt standards & co-ordinate cashier and concierge duties.
+ Handle guest enquiries in a courteous and efficient manner, quickly following up on any guest complaints and issues, reporting to the relevant department if required.
+ Ensure the smooth and efficient operation of the Regency Club lounge on a day-to-day basis including cleanliness, requisitioning, replenishments and staffing.
**Our ideal candidate will possess:**
+ Experience in a 5-star hotel or premium environment, in a similar role
+ Experience with la carte service - exposure to Opera highly advantageous
+ Being enthusiastic, thoughtful, and personable
+ Outgoing and inclusive personality
+ Hands on leadership style, with ability to support and motivate team
+ Efficient problem-solving skills
+ Full Australian Working Rights and ability to work a 7-day rotating roster
+ A current RSA
Be part of the hospitality evolution. Join Hyatt
**Primary Location:** AU-NS-Sydney
**Organization:** Hyatt Regency Sydney
**Job Level:** Part-time
**Job:** Guest Service Operations
**Req ID:** SYD
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
This advertiser has chosen not to accept applicants from your region.
4
Guest Services Agent - Holiday Inn Dandenong
Dandenong, Victoria
IHG
Posted 16 days ago
Job Viewed
Job Description
First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
● Kicking off truly memorable guest experiences with the warmest of welcomes
● Acknowledging IHG Rewards Club members and returning guests in person or over the phone
● Taking, managing, and receiving payments for guest bookings
● Making the check-in and check-out process feel swift and seamless
● Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
● Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations
What We need from you:
● Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
● Fluency in the local language - extra language skills would be great, but not essential
● Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn®️ family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
● Kicking off truly memorable guest experiences with the warmest of welcomes
● Acknowledging IHG Rewards Club members and returning guests in person or over the phone
● Taking, managing, and receiving payments for guest bookings
● Making the check-in and check-out process feel swift and seamless
● Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
● Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations
What We need from you:
● Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
● Fluency in the local language - extra language skills would be great, but not essential
● Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn®️ family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
5
Hotel Manager
West Perth, Western Australia
Travel + Leisure Co.
Posted 16 days ago
Job Viewed
Job Description
**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
_Lead. Inspire. Elevate._
Are you ready to take the helm of an elegant **21-room boutique hotel** with a vibrant café and an amazing, passionate team? **Club Wyndham Perth - The Boutique Outram Hotel** is seeking a dynamic, hands-on **Hotel Manager** to drive service excellence and take this gem to the next level. This position suits a current Front Office or Food & Beverage Manager looking for the next step in their career.
**About Us**
Nestled just a stone's throw from Perth's buzzing CBD, relaxing Kings Park and the tranquil Swan River, **The Boutique Outram Hotel** is an urban sanctuary. Whether our guests are staying for one night or a little longer, they retreat to stylishly appointed rooms and enjoy the warmth of true hospitality.
**T** **he Opportunity**
We're looking for an energetic, motivated leader who thrives in boutique environments. As Hotel Manager, you will:
+ Oversee daily operations across the hotel and café
+ Lead and inspire an amazing team to deliver unforgettable guest experiences
+ Drive revenue and occupancy while maintaining the charm and intimacy of a boutique property
+ Be hands-on - this is not a desk-only role! You'll be on the floor, with the team and with our guests.
**About You**
+ You're a people-focused leader with boutique hotel or F&B experience
+ You're commercially savvy and understand how to balance service and profitability
+ You love rolling up your sleeves to make sure every guest leaves delighted
+ You have an eye for detail and a flair for creating memorable moments
**Why Join Us?**
+ A rare chance to lead one of Perth's most stylish boutique hotels
+ Autonomy to make your mark and grow the business
+ Support from one of the world's leading hospitality brands - **Travel + Leisure Co.**
+ Work with a close-knit, passionate team in a beautiful location
**Location**
Club Wyndham Perth - where city life meets calm retreat.
**Ready to Elevate This Boutique Beauty?**
Apply now to take charge of this boutique masterpiece and create an experience our guests will rave about.
A strong candidate has been identified for this position.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
_Lead. Inspire. Elevate._
Are you ready to take the helm of an elegant **21-room boutique hotel** with a vibrant café and an amazing, passionate team? **Club Wyndham Perth - The Boutique Outram Hotel** is seeking a dynamic, hands-on **Hotel Manager** to drive service excellence and take this gem to the next level. This position suits a current Front Office or Food & Beverage Manager looking for the next step in their career.
**About Us**
Nestled just a stone's throw from Perth's buzzing CBD, relaxing Kings Park and the tranquil Swan River, **The Boutique Outram Hotel** is an urban sanctuary. Whether our guests are staying for one night or a little longer, they retreat to stylishly appointed rooms and enjoy the warmth of true hospitality.
**T** **he Opportunity**
We're looking for an energetic, motivated leader who thrives in boutique environments. As Hotel Manager, you will:
+ Oversee daily operations across the hotel and café
+ Lead and inspire an amazing team to deliver unforgettable guest experiences
+ Drive revenue and occupancy while maintaining the charm and intimacy of a boutique property
+ Be hands-on - this is not a desk-only role! You'll be on the floor, with the team and with our guests.
**About You**
+ You're a people-focused leader with boutique hotel or F&B experience
+ You're commercially savvy and understand how to balance service and profitability
+ You love rolling up your sleeves to make sure every guest leaves delighted
+ You have an eye for detail and a flair for creating memorable moments
**Why Join Us?**
+ A rare chance to lead one of Perth's most stylish boutique hotels
+ Autonomy to make your mark and grow the business
+ Support from one of the world's leading hospitality brands - **Travel + Leisure Co.**
+ Work with a close-knit, passionate team in a beautiful location
**Location**
Club Wyndham Perth - where city life meets calm retreat.
**Ready to Elevate This Boutique Beauty?**
Apply now to take charge of this boutique masterpiece and create an experience our guests will rave about.
A strong candidate has been identified for this position.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Hotel managers Jobs in Australia !
6
Assistant Hotel Manager
Margaret River, Western Australia
Travel + Leisure Co.
Posted 11 days ago
Job Viewed
Job Description
**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**GO CHANGE THE FUTURE**
At Accor Vacation Club., you'll be part of a team that believes change can lead to exciting new destinations! We are seeking a dynamic and motivated Assistant Hotel Manager to join our team in Basildene. This is a fantastic 'hands on' opportunity for an professional with proven operational knowledge and experience as well as the ability to effectively interact with and service guests.
**How You'll Be Rewarded**
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
+ Professional development funding
+ Discounted hotel stays across Australia, Fiji, New Zealand
+ Subsidised private health cover upon successful completion of probation
+ Birthday leave!
**How You'll Shine**
To be successful in this role, you will have:
+ You will be a Customer Experience superstar with a passion for creating personalised and memorable holiday experiences for our Club owners and guests through meaningful conversations
+ Proven experience in leading and engaging a driven team to provide an optimal Customer Experience in a resort environment
+ Operational knowledge and experience in all hotel departments with a strong focus on rooms divisions
+ Ability to build strong relationships with key internal and external stakeholders
+ Eye for detail and an analytical mind
+ Ability to assist in developing budgets and make sound decisions to ensure the hotel operates efficiently
+ Effective leadership, organisational and interpersonal communication skills
+ An open door policy with the ability to train, coach, counsel and develop employees
+ Ability to work a flexible schedule, including nights, weekends, public and school holidays
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**GO CHANGE THE FUTURE**
At Accor Vacation Club., you'll be part of a team that believes change can lead to exciting new destinations! We are seeking a dynamic and motivated Assistant Hotel Manager to join our team in Basildene. This is a fantastic 'hands on' opportunity for an professional with proven operational knowledge and experience as well as the ability to effectively interact with and service guests.
**How You'll Be Rewarded**
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
+ Professional development funding
+ Discounted hotel stays across Australia, Fiji, New Zealand
+ Subsidised private health cover upon successful completion of probation
+ Birthday leave!
**How You'll Shine**
To be successful in this role, you will have:
+ You will be a Customer Experience superstar with a passion for creating personalised and memorable holiday experiences for our Club owners and guests through meaningful conversations
+ Proven experience in leading and engaging a driven team to provide an optimal Customer Experience in a resort environment
+ Operational knowledge and experience in all hotel departments with a strong focus on rooms divisions
+ Ability to build strong relationships with key internal and external stakeholders
+ Eye for detail and an analytical mind
+ Ability to assist in developing budgets and make sound decisions to ensure the hotel operates efficiently
+ Effective leadership, organisational and interpersonal communication skills
+ An open door policy with the ability to train, coach, counsel and develop employees
+ Ability to work a flexible schedule, including nights, weekends, public and school holidays
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
This advertiser has chosen not to accept applicants from your region.
7
Four Points By Sheraton Brisbane Hotel Manager
Brisbane, Queensland
Marriott
Posted today
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Property Leadership
**Location** The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**COMPANY**
Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure.
**Our Brand**
Four Points by Sheraton Brisbane welcomes you to 4.5-star comfort, outstanding service and an ideal downtown location in Brisbane, Australia. Our hotel on Mary Street, Brisbane sits near many of the top attractions in the city's CBD, including Queen Street Mall, South Bank, Brisbane Botanic Gardens and the Treasury Casino. Stop by our hotels restaurant, the Eatery, for seasonal fare, and plan smart meetings using our versatile venues, modern AV and personalized catering. Whether you're visiting our city for work or play, love your stay at Four Points by Sheraton Brisbane.
We are excited to announce an opportunity for a **Hotel Manager** to join our dedicated team at Four Points by Sheraton Brisbane
**Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam and **become** the best version of you.
**Role Overview:**
As the **Hotel Manager,** you will provide the leadership expertise that ensures the effective and efficient operation of the hotel, including the achievement of stated operational goals and profitability objectives. Participate in total hotel management as a member of the hotel Executive Committee. Strive towards exceeding the expectations of our customers, owners and shareholders. Build, maintain and strengthen business relationships with establishment owners and represent the establishment and Marriott International, at local, national and international forums.
**Key Responsibilities:**
+ Align plans with business strategy; understand short- and long-term impact of business decisions
+ Demonstrate knowledge of and educate others about how one's work aligns with the overall business/brand strategy, and ultimately shareholder value
+ Collect and analyse data to make customer focused business decisions; ensure associates understand and exceed customer expectations
+ Understand the meaning and implications of key internal and external financial indicators; manage overall financial performance; use sound financial analysis to evaluate strategic and investment options
+ Add value through revenue growth and operational efficiency through process improvement; understand and focus on the key drivers of sales, associate and customer satisfaction, profitability, and quality
+ Monitor achievement of departmental goals and objectives.
+ Monitor the efficient and effective utilisation of the departmental resources.
+ Provide direction on Sales and Marketing strategies, tourism issues and economic/political/social issues.
+ Oversee the preparation and management of Hotel and departmental budgets.
+ Analyse department financial performance reports.
+ Actively participate in sales presentations, property tours and customer meetings.
+ Coordinate capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage or deterioration.
**About You:**
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar managerial role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
**Benefits**
+ The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International
+ Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
+ Discretionary Bonus Plan
+ Discounts on food & beverage across all our hotels
+ Recognition programs to keep you motivated
+ Wellbeing & mindfulness programs to ensure you stay healthy
+ Employee Assistance Program
+ 'Great places to work' certified
Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency
_Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws_
_We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity_
_Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at_
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
**Job Number**
**Job Category** Property Leadership
**Location** The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**COMPANY**
Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure.
**Our Brand**
Four Points by Sheraton Brisbane welcomes you to 4.5-star comfort, outstanding service and an ideal downtown location in Brisbane, Australia. Our hotel on Mary Street, Brisbane sits near many of the top attractions in the city's CBD, including Queen Street Mall, South Bank, Brisbane Botanic Gardens and the Treasury Casino. Stop by our hotels restaurant, the Eatery, for seasonal fare, and plan smart meetings using our versatile venues, modern AV and personalized catering. Whether you're visiting our city for work or play, love your stay at Four Points by Sheraton Brisbane.
We are excited to announce an opportunity for a **Hotel Manager** to join our dedicated team at Four Points by Sheraton Brisbane
**Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam and **become** the best version of you.
**Role Overview:**
As the **Hotel Manager,** you will provide the leadership expertise that ensures the effective and efficient operation of the hotel, including the achievement of stated operational goals and profitability objectives. Participate in total hotel management as a member of the hotel Executive Committee. Strive towards exceeding the expectations of our customers, owners and shareholders. Build, maintain and strengthen business relationships with establishment owners and represent the establishment and Marriott International, at local, national and international forums.
**Key Responsibilities:**
+ Align plans with business strategy; understand short- and long-term impact of business decisions
+ Demonstrate knowledge of and educate others about how one's work aligns with the overall business/brand strategy, and ultimately shareholder value
+ Collect and analyse data to make customer focused business decisions; ensure associates understand and exceed customer expectations
+ Understand the meaning and implications of key internal and external financial indicators; manage overall financial performance; use sound financial analysis to evaluate strategic and investment options
+ Add value through revenue growth and operational efficiency through process improvement; understand and focus on the key drivers of sales, associate and customer satisfaction, profitability, and quality
+ Monitor achievement of departmental goals and objectives.
+ Monitor the efficient and effective utilisation of the departmental resources.
+ Provide direction on Sales and Marketing strategies, tourism issues and economic/political/social issues.
+ Oversee the preparation and management of Hotel and departmental budgets.
+ Analyse department financial performance reports.
+ Actively participate in sales presentations, property tours and customer meetings.
+ Coordinate capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage or deterioration.
**About You:**
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar managerial role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
**Benefits**
+ The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International
+ Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
+ Discretionary Bonus Plan
+ Discounts on food & beverage across all our hotels
+ Recognition programs to keep you motivated
+ Wellbeing & mindfulness programs to ensure you stay healthy
+ Employee Assistance Program
+ 'Great places to work' certified
Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency
_Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws_
_We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity_
_Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at_
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
8
Hotel Duty Manager
Sydney, New South Wales
IHG
Posted 3 days ago
Job Viewed
Job Description
We lead from the front. We're seeking a Full Time Duty Manager who holds themselves to the highest standards - from guest satisfaction to team productivity. You'll champion our 'one team' approach, ensuring you and your team handle every guest query, complaint, or suggestion with efficiency and care.
**What You'll Do**
+ Lead the Front Office team to deliver effortless check-ins and memorable stays.
+ Motivate, mentor, and develop team members, creating a high-energy and positive workplace.
+ Collaborate across departments to maintain exceptional service standards.
+ Oversee daily hotel operations - from financial transactions to staffing and guest relations.
+ Resolve guest concerns with professionalism, turning challenges into opportunities.
+ Act as the first point of contact during critical emergency situations.
**What We're Looking For**
+ Minimum 2 years' supervisory experience in hotels or hospitality.
+ Strong leadership, communication, and problem-solving skills.
+ Flexibility to work nights, weekends, and public holidays.
+ Valid NSW RSA Competency Card, First Aid Certification, and Driver's License.
+ Experience with hotel property management systems (Opera highly regarded).
+ A collaborative leader who inspires and promotes a culture of excellence.
+ Ability to stand for extended periods and occasionally lift heavy items.
**Why Join Us?**
+ Be part of a globally recognised brand that champions True Hospitality.
+ Enjoy competitive pay, full uniform, duty meals and paid birthday leave.
+ Global hotel and travel discounts
+ Training, development, and career growth opportunities
+ An inclusive, welcoming culture where you can be yourself
+ Convenient location - just a 5-minute walk from Town Hall station
At Crowne Plaza Sydney Darling Harbour, we celebrate diversity and inclusion. We welcome applications from all backgrounds, believing that a diverse team drives innovation and success.
Ready to take the next step in your hospitality career? Apply today and be part of something exceptional!
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
**What You'll Do**
+ Lead the Front Office team to deliver effortless check-ins and memorable stays.
+ Motivate, mentor, and develop team members, creating a high-energy and positive workplace.
+ Collaborate across departments to maintain exceptional service standards.
+ Oversee daily hotel operations - from financial transactions to staffing and guest relations.
+ Resolve guest concerns with professionalism, turning challenges into opportunities.
+ Act as the first point of contact during critical emergency situations.
**What We're Looking For**
+ Minimum 2 years' supervisory experience in hotels or hospitality.
+ Strong leadership, communication, and problem-solving skills.
+ Flexibility to work nights, weekends, and public holidays.
+ Valid NSW RSA Competency Card, First Aid Certification, and Driver's License.
+ Experience with hotel property management systems (Opera highly regarded).
+ A collaborative leader who inspires and promotes a culture of excellence.
+ Ability to stand for extended periods and occasionally lift heavy items.
**Why Join Us?**
+ Be part of a globally recognised brand that champions True Hospitality.
+ Enjoy competitive pay, full uniform, duty meals and paid birthday leave.
+ Global hotel and travel discounts
+ Training, development, and career growth opportunities
+ An inclusive, welcoming culture where you can be yourself
+ Convenient location - just a 5-minute walk from Town Hall station
At Crowne Plaza Sydney Darling Harbour, we celebrate diversity and inclusion. We welcome applications from all backgrounds, believing that a diverse team drives innovation and success.
Ready to take the next step in your hospitality career? Apply today and be part of something exceptional!
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
9