22 Incident Response jobs in Australia

Description
Amazon is looking for a qualified Security Engineer to join our innovative, high energy Security Incident Response Team (SIRT) in Sydney.
SIRT Security Engineers respond to security events, conduct analysis of threats and intrusion attempts, and provide security services to safeguard highly sensitive data.
They work hands-on with detection systems and vulnerability analysis tools to respond to potential threats to Amazon systems. Security Engineers are unique individuals prepared to relentlessly resolve security issues by gathering and analyzing event data and conducting root-cause analysis.
With your technical expertise, you will be solving security challenges at scale, working to protect the applications powering the most sophisticated e-commerce platform ever built.
We value broad and deep technical knowledge, specifically in the fields of forensics, malware analysis, network security, application security, cryptography, and security intelligence.
Key job responsibilities
- Responding to security incidents, and coordinating a cohesive response involving multiple teams across Amazon.
- Providing security engineering solutions and support during customer-facing incidents, proactively considering the prevention of similar incidents from occurring in the future.
- Assisting in the development of pragmatic solutions that achieve business requirements while maintaining an acceptable level of risk.
- Identifying and recommending solutions that improve or expand Amazon's incident response capabilities.
- Working alongside Security Engineers to improve security, and to reduce and quickly address risk.
- Evaluating the impact of current security trends, advisories, publications, and coordinating response as necessary across affected teams.
- Keeping your knowledge and skills current with the rapidly changing threat landscape.
- Participating in a follow-the-sun on-call rotation.
About the team
Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Inclusive Team Culture
In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training and Career growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- BS in Computer Science, Information Security and 1+ years of post graduate (non- internship) related professional experience or 3+ years of related professional experience.
- Proficient in one or more scripting languages (E.g: Python, Perl, Bash, PowerShell, etc.).
- Experience with common security monitoring, log analysis and forensic tools.
- Able to perform DFIR and provide incident command at all stages (identification, containment, eradication, recovery, etc) while coordinating with various teams and providing reporting to leadership.
Preferred Qualifications
- Technical depth in one or more specialties including: application security, infrastructure security, digital forensics, malware analysis, threat hunting or some combination thereof.
- Experience working as part of a Computer Security Incident Response Team (CSIRT)
- Familiarity/experience with AWS services and security concepts.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Amazon is looking for a qualified Security Engineer to join our innovative Security Incident Response Team (SIRT) in Sydney.
SIRT Security Engineers respond to security events, conduct analysis of threats and intrusion attempts, and provide security services to safeguard highly sensitive data.
They work hands-on with detection systems and vulnerability analysis tools to respond to potential threats to Amazon systems. Security Engineers are unique individuals prepared to relentlessly resolve security issues by gathering and analyzing event data and conducting root-cause analysis.
With your technical expertise, you will be solving security challenges at scale, working to protect the applications powering the most sophisticated e-commerce platform ever built.
We value broad and deep technical knowledge, specifically in the fields of forensics, malware analysis, network security, application security, cryptography, and security intelligence.
Key job responsibilities
- Responding to security incidents, and coordinating a cohesive response involving multiple teams across Amazon.
- Providing security engineering solutions and support during customer-facing incidents, proactively considering the prevention of similar incidents from occurring in the future.
- Assisting in the development of pragmatic solutions that achieve business requirements while maintaining an acceptable level of risk.
- Identifying and recommending solutions that improve or expand Amazon's incident response capabilities.
- Working alongside Security Engineers to improve security, and to reduce and quickly address risk.
- Evaluating the impact of current security trends, advisories, publications, and coordinating response as necessary across affected teams.
- Keeping your knowledge and skills current with the rapidly changing threat landscape.
- Participating in a follow-the-sun on-call rotation.
About the team
Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Inclusive Team Culture
In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training and Career growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- BS in Computer Science, Information Security and 1+ years of post graduate (non- internship) related professional experience or 3+ years of related professional experience.
- Proficient in one or more scripting languages (E.g: Python, Perl, Bash, PowerShell, etc.).
- Experience with common security monitoring, log analysis and forensic tools.
- Able to perform DFIR and provide incident command at all stages (identification, containment, eradication, recovery, etc) while coordinating with various teams and providing reporting to leadership.
Preferred Qualifications
- Technical depth in one or more specialties including: application security, infrastructure security, digital forensics, malware analysis, threat hunting or some combination thereof.
- Experience working as part of a Computer Security Incident Response Team (CSIRT)
- Familiarity/experience with AWS services and security concepts.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
As a System Development Engineer on the team you will build tooling to automate the detection and resolution of issues within AWS and Amazon infrastructure. You will also spend a portion of your time of your time directing the resolution of high visibility incidents by leading conference calls and remote teams. Using data learned from those incidents you will drive further improvements into our automation, tooling, and processes so that the next event is shorter or avoided entirely. You will participate on project teams to expand use of our tooling to additional areas across Amazon. If you're looking for a supportive team with great growth potential and an opportunity to make a huge impact, this is the team to join.
We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.
Key job responsibilities
- Drive the resolution of large scale customer impacting issues as part of a team rotation, including some weekends and holidays
- Design, build, and enhance incident detection and management tools
- Participate in Agile sprints to evolve business processes and technologies
- Create and review documentation; design new standard operating procedures
- Identify and troubleshoot recurring platform issues and own projects to drive improvements
- Mentor peers in your areas of technical and operational strength
A day in the life
AWS Incident Response is at the heart of the high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by providing large scale event and incident management. Our automated tooling quickly identifies the cause of an issue and helps mitigate its impact, and much of our engineer time is spent on projects to improve the tooling and automation. We also provide manual incident management for AWS and other Amazon groups, directing the resolution of an issue with service teams, and diving deep into those events to drive improvements to the tooling. It's an exciting time to join our team as we are rapidly growing and expanding our offerings.
About the team
About AWS
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- Experience in automating, deploying, and supporting large-scale infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix
- Experience with CI/CD pipelines build processes
Preferred Qualifications
- Experience with distributed systems at scale
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
AWS is looking for a passionate Security Engineer, Incident Response who can lead the response to security issues across the largest cloud provider in the world. You must thrive in high-pressure situations, and think like both an attacker and defender, while working through the entire incident response lifecycle. You'll be working in a global team environment where clear and accurate communication, documentation, and collaboration on security issues is critical.
In this role you'll be conducting security monitoring and response activities for the Amazon internal network. We value broad and deep technical knowledge, specifically in the fields of operating system security, network security, cryptography, software security, malware analysis, forensics, security operations, incident response, detection and hunting, and emergent security intelligence. We don't expect you to be an expert in all of the domains mentioned, but we do expect you to be excited to learn about them!
Basic Qualifications
- BS degree in Computer Science, Computer Engineering, Electrical Engineering or equivalent related field. Alternatively, equivalent cyber security experience or certifications (GIAC etc).
- 5+ years of demonstrated experience with a focus in areas such as systems, network, and/or application security.
- 3+ years experience on a Security team, especially experience coordinating responses to security incidents.
- Proficiency with a programming or scripting language.
Preferred Qualifications
- 5+ years experience working in incident response, security operations, security automation tooling, hunting, or threat intelligence.
- Familiarity with malware analysis, forensics, SOAR, SIEM platforms, or detection engineering and hunting. Demonstrable subject matter expertise in any of these domains a plus.
- Proficiency across a variety of Operating Systems (MS Windows, Linux, MacOS).
- Experience with Amazon Web Services.
- Meets/exceeds Amazon's leadership principles requirements for this role.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
ABOUT US
Amazon has built a reputation for excellence with a mission to be the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
The AWS Incident Detection and Response team is part of the Enhanced Support Services (ES2) organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm.
ABOUT YOU
Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level - with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.
Finally, you are passionate about technology with a desire to learn more and do more with AWS.
ABOUT THE ROLE
AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.
Key job responsibilities
Every day will bring new and exciting challenges that include elements of:
* Drive the resolution of large scale customer impacting incidents as part of a team rotation
* Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.
* Provide critical incident response/management (including leading calls with internal/external participants) for customer's critical workloads
* Contribute to Problem Records for customers
* Conduct continuous real-time proactive monitoring of customer metrics
* Prioritize, manage, and own emerging and developing customer issues from start to finish
* Monitor and manage communications during high impact events via relevant channels
* Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
* Lead projects and remote teams to drive operational improvements
* Create and review documentation; design/influence new standard operating procedures
* Identify and troubleshoot recurring platform issues and own projects to drive improvements
* Mentor peers in your areas of technical and operational strength
* Perform other duties as required by the organisation
Please note that while this role is open to applicants in Sydney or Melbourne, as a follow-the-sun organisation, IMEs work the core hours of 9am-5pm AEST regardless of location. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays.
About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
About AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 3+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications
- 5+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role.
- Bachelor's degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or a related field (or 6+ years of relevant work experience)
- Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
Preferred Qualifications
- Industry specific accredited certification(s) such as the AWS Associate level certifications
- Knowledge of ITIL/Lean Processes
- Ability to work in ambiguous environments
- Demonstrated critical thinking and logical problem solving skills
- Experience driving collaborative projects from conception to delivery
- Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies
- Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The AWS Incident Detection and Response team is part of the Enhanced Support Services (ES2) organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm.
ABOUT YOU
Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level - with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.
Finally, you are passionate about technology with a desire to learn more and do more with AWS.
ABOUT THE ROLE
AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.
Please note that while this role is open to applicants in Sydney & Melbourne, as a follow-the-sun organisation, IMEs work the core hours of 9:00 AM - 5:00 PM AEST (11:00 AM - 7:00 PM NZST) regardless of location. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays.
Key job responsibilities
Every day will bring new and exciting challenges that include elements of:
* Drive the resolution of large scale customer impacting incidents as part of a team rotation
* Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.
* Provide critical incident response/management (including leading calls with internal/external participants) for customer's critical workloads
* Contribute to Problem Records for customers
* Conduct continuous real-time proactive monitoring of customer metrics
* Prioritize, manage, and own emerging and developing customer issues from start to finish
* Monitor and manage communications during high impact events via relevant channels
* Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
* Lead projects and teams to drive operational improvements
* Create and review documentation; design/influence new standard operating procedures
* Identify and troubleshoot recurring platform issues and own projects to drive improvements
* Mentor peers in your areas of technical and operational strength
* Perform other duties as required by the organization
About the team
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 3+ years of network and operating system support experience
- Bachelor's degree
- Knowledge of distributed computing environments
- Experience with AWS services and/or other cloud offerings
Preferred Qualifications
- Industry specific accredited certification(s) such as the AWS Associate level certifications
- Familiarity with Cloud services with a focus on high availability and fault tolerant design
- Experience with data manipulation and/or automation using Python, JavaScript or shell scripting
- Ability to work in ambiguous environments and drive collaborative projects from conception to delivery
- Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Are you passionate about driving change? AWS Enhanced Support Services (ES2) team is hiring a passionate, results-oriented Technical Program Manager (TPM) who will own programs to improve our critical incident management processes and technology which support the AWS Incident Detection and Response service.
As a TPM in ES2, you will lead various programs, partner with Engineers, product managers, and business leaders to define, manage, and eliminate operational inefficiencies and risks within our service. These items can manifest as process defects, tooling/product opportunities, blind spots, system bottlenecks, or capacity constraints.
The TPM will review operational outputs to prioritize actions which improve incident management capabilities and customer experience. This is accomplished by partnering with product, operations engineers/managers, and development teams to improve existing mechanisms or build new ones. You will develop and drive high-level strategic initiatives but will also be willing to roll up your sleeves, dive in, and get the job done.
Key job responsibilities
The right candidate is passionate about driving mission-critical programs with an ability to take large, complex problems/projects and break them down into manageable components. The ability to navigate ambiguity, operate with high judgement and analyze ever-changing customer trends will be required. TPMs influence without authority and will be key to your success.
Everyday brings new and exciting challenges which include:
- Own and define the delivery and direction of various Incident Management and Customer Enablement programs.
- Work closely with internal stakeholders to insure that inefficiencies are well defined and measured.
- Identify trends within our operational processes and technology which may change our product's roadmap.
- Advocate for internal stakeholders and customers by representing their voice.
- Work with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence.
- Assist in the design and build of solutions that use automation, self-repair, and Generative AI rather than relying on human intervention.
- Other duties as required by the organization, including occasional out of hours support
A day in the life
A successful candidate will be highly analytical, resourceful, customer-focused, team oriented, and will have an ability to work independently under time constraints to meet deadlines. The TPM will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. The leader may have formal training and/or background in Kepner Tregoe, 5 Why's, Six Sigma, ITIL, Agile SCRUM.
About the team
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
The Enhanced Support Services (ES2) team is part of the broader AWS Support organization and is dedicated to managing customer impacting incidents, and critical escalations.
In this role, you will be immersed within ES2, E2M, AWS Support Leadership and our stakeholders in AWS Service Teams. You'll find coworkers who are eager to team up, collaborate, and solve problems together. You will also work directly with senior leadership within AWS acting as the "voice of the customer" helping teams better balance and understand the needs of our customers.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred Qualifications
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Description**
We're a 'Family Friendly' certified workplace - we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
We have an exciting opportunity for a Junior Cyber Security Analyst to join our 24/7 Security Operations Centre shift team. In this role you will perform crucial, high value and comprehensive cybersecurity services to support and protect our personnel and systems in the Australian Defence Force. You will be working with our deployed Defence personal in a rapidly maturing environment where you can make a real difference and influence the future. The shift cycle is over 12-hour blocks, when cycling off shift you will enjoy 4 or 5 days off before starting 4 or 5 on cycle with combination of days then nights
You will be an integral member of the Managed Detection and Response shift team, responsibilities including monitoring a number of networks for anomalies, events and alerts and performing basic triage. Depending on the issue you may manage the event end to end, mentored or coached by the Senior Security Operations Analysts on shift at the time or escalate as appropriate.
Some of the unique benefits of joining our team as a Junior Security Operations Analyst are:
+ Investigate issues through to resolution or escalate as required.
+ Collaborate on process improvements with supportive management focused on enhancing your work life.
+ Receive training and career growth support from a dedicated Mentor within the team.
+ Potential future secondments into other functional areas of the team, with transfer opportunities into GRC, Engineering, Threat Hunt, Intelligence, and Vulnerability Management.
+ Training plans and a budget to develop your skills, keep up with industry standards, and achieve relevant certifications.
**_Please note, this role will operate as part of a 24/7 SOC and successful candidates will need to be willing to work shift work on-site in Canberra._**
**What You'll Bring to Make An Impact**
+ Demonstrated interest in Cyber Security Operations with industry or tertiary certifications/qualifications.
+ Basic to intermediate skills in SIEM operation (ideally with Splunk) and ability to follow a chain of events across multiple searches to create inferences and facts.
+ Strong critical thinking skills to question unknowns and find solutions when answers aren't easily found.
+ Proactive in identifying issues and developing solutions through automation, technology, or process improvements.
+ Understanding of security controls (HIPS, NIPS, EDR, whitelisting, firewalls, proxies) and medium-level incident response skills, with 1-2 years of cyber security or IT operational experience.
Don't worry if you don't tick all the boxes - if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
_This role does require the successful applicant to be an Australian Citizen and hold an NV-2 security clearance._
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - virtual/ face to face interview & background checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00159870
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
As a Senior Security Operations Consultant you will help Australian clients strengthen their security operations by designing, implementing, and improving their SOC capabilities. You will be responsible for leveraging industry-leading **SIEM solutions** such as **Splunk** , **Sentinel** , **Cortex** , or other security monitoring tools. Your key focus will be on enabling **advanced threat detection** , improving incident response workflows, and ensuring that SOC teams are properly trained and supported.
You will be responsible for guiding clients on meeting compliance and regulatory requirements on security detection and response capabilities. This role requires deep expertise in Australian industry-specific requirements for **government agencies, financial institutions** , and critical infrastructure sectors.
Collaboration will be your forte, as you work closely with clients to understand their unique security requirements and assess their current security posture. Armed with this knowledge, you'll provide expert guidance and recommendations on the best security practices, risk management strategies, and robust security policies that will fortify their defenses.
You won't stop at providing advice; you'll roll up your sleeves and get hands-on. Designing and implementing security controls, policies, and procedures will be your playground. You'll work alongside cross-functional teams to deploy state-of-the-art technologies, including firewalls, intrusion detection/prevention systems, access controls, and encryption technologies, ensuring a comprehensive security framework.
The thrill of uncovering vulnerabilities and risks is what motivates you. Armed with your extensive knowledge, you'll conduct thorough security assessments, leaving no stone unturned in identifying potential security breaches. Your findings will serve as the foundation for meticulous security audits and reviews, ensuring adherence to policies and procedures. Your reports and findings will be the catalyst for management decisions and actions.
In the fast-paced world of cybersecurity, staying ahead of the game is crucial. That's why you'll continuously immerse yourself in the latest security threats, technologies, and best practices. Your recommendations will drive enhancements to the organization's security posture, ensuring it remains at the cutting edge of defense.
Your influence won't be limited to systems alone. You'll lend your expertise to the design and review of IT infrastructure, systems, and applications, ensuring they are secure by design from inception.
Not only will you make an impact within our organization, but you'll also collaborate with customers and vendors on security assessments, audits, and due diligence activities. Your knowledge and experience will be instrumental in shaping secure collaborations and partnerships.
Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions - so, if you're a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you! Apply today to join our team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology.
Your Future at Kyndryl
As a Security Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Skills:**
· Expertise in **SIEM** tools such as **Splunk** , **Sentinel** , **Cortex** , or other security monitoring tools.
· Strong knowledge of **Australian cybersecurity regulations** such as **Essential Eight** , **ASD's Strategies to Mitigate Cyber Security Incidents** , and **ACSC Cyber Threat Reports** .
· Experience in designing and implementing **SOC** processes, including incident detection, response, and recovery.
· Familiarity with **Australian Data Breach Notification (NDB)** scheme and **incident response protocols** .
· Strong understanding of **advanced threat detection** techniques such as **behavioral analytics** , **AI/ML-driven threat hunting** , and **threat intelligence feeds** .
· Experience in leading and mentoring SOC teams, ensuring continuous improvement in detection and response capabilities.
**Required Experience:**
· 8-10 years of experience in security operations, with a focus on **SOC** management and **incident response** .
· Proven experience working in **Australian market** with specific knowledge of **ACSC** guidelines and **Australian regulatory requirements** .
· Experience working in highly regulated industries (e.g., **banking, critical infrastructure, government** ).
· Certifications such as **CISSP** , **SANS GIAC** , and **SOC certifications** (e.g., CSIRT, GSEC) are highly desirable.
+ Australian Citizen with the ability to obtain AGSVA security clearance.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.