6 Management jobs in Gosford

We like to lead from the front. So, we're looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You'll champion our 'one team' approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions
A little taste of your day-to-day:
Every day is different at IHG, but you'll mostly be:
- Leading the way - managing guest experiences, team performance and hotel operations
- Prioritising workload and ensuring your team deliver authentic, memorable experiences
- Developing your team's skills to drive results that positively impact on hotel performance
- Having authentic conversations with guests to resolve issues, queries or concerns
- Being first point of contact for any critical emergency situations
What We need from you:
● Minimum Diploma or equivalent, some college preferred
● 2 years' front desk/guest service leader experience
● Must be fluent in spoken and written English
● Other languages may be preferred
● Basic mathematics skills
● Excellent communication, problem solving, reasoning and motivational skills
● Long periods of standing in the front desk areas and occasional lifting of heavy items
● Working knowledge of hotel property management systems like Opera beneficial
● Willingness to work evenings and weekends
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

We like to lead from the front. So, we're looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You'll champion our 'one team' approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions
A little taste of your day-to-day:
Every day is different at IHG, but you'll mostly be:
- Leading the way - managing guest experiences, team performance and hotel operations
- Prioritising workload and ensuring your team deliver authentic, memorable experiences
- Developing your team's skills to drive results that positively impact on hotel performance
- Having authentic conversations with guests to resolve issues, queries or concerns
- Being first point of contact for any critical emergency situations
What We need from you:
● Minimum Diploma or equivalent, some college preferred
● 2 years' front desk/guest service leader experience
● Must be fluent in spoken and written English
● Other languages may be preferred
● Basic mathematics skills
● Excellent communication, problem solving, reasoning and motivational skills
● Long periods of standing in the front desk areas and occasional lifting of heavy items
● Working knowledge of hotel property management systems like Opera beneficial
● Willingness to work evenings and weekends
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Your day to day:**
**Financial**
· Prepare and execute the end of day procedures.
· Perform back up and roll the day over to the next day.
· Identify and correct any discrepancies in charges posted to guest folios and conference accounts.
· Maintains intimate knowledge of departmental standards and procedures
· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
· Maintains cashier float and ensures accurate daily report of all money received.
· Ensure all hotel floats, Keys are logged in and out, are correct at end of shift
· Reconcile guest charges with departmental accounts
· Balance all credit card transactions
· Balance cashiers accounts
**Guest Experience**
· Champions the winning ways culture within the hotel to ensure our people are consistently delivering positive guest experiences
· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
· Responsible and attends to guest's request at all times
· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
· Attends to guest's complaints, inquiries and requests, referees problems to Assistant Night Manager/ Night Manager if he/she unable to assist
· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
In the absence of other hotel departments provide a variety of guest services including but not restricted to Room Service, Housekeeping, Maintenance, Reception and Reservations
**People**
· Attends training courses as required
· Adheres to personal grooming and hygiene standards
· Establishes and maintains effective employee working relationships
· Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
Ensure your team are properly trained on systems, security, service and quality standards
**People**
· Attends training courses as required
· Adheres to personal grooming and hygiene standards
· Establishes and maintains effective employee working relationships
· Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
Ensure your team are properly trained on systems, security, service and quality standards
What we need from you
· Bachelor's degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 2 years of Front Office/Guest Service experience including management experience.
· Communication skills - guest will need to come to you with concerns as well as compliments, so you'll be easy to talk to
· Your problem solving skills will turn issues into opportunities so every guests leaves with great memories
· Compliant - you'll be above minimum age required and hold RSA Certification & Full NSW Drivers Licence
· Strong - sometimes you'll need to lift, push, and pull big objects up to 23kgs.
· Fluency in English - extra language skills would be great, but not essential
· Strong organisational skills, work within deadlines and prioritise effectively
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Event Cinemas is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT:

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About Event Cinemas:

Event Cinemas set itself apart with a world of entertainment experiences under one roof. We set the global standard for premium cinema and with every interaction, we aim to leave a memorable mark, always evolving to keep things fresh and provide a welcoming and playful atmosphere. We're all about the customer experience, going that extra mile, every time. If you too are a customer service superstar, then we want to hear from you! And loving movies is a big bonus! 

About the Role :

We are on the hunt for an experienced management professional to assist the General Manager in bringing our vision, purpose and values to life in the role of Assistant Manager . From shaking cocktails in Gold Class, to popping popcorn, delivering outstanding customer experiences will be at the forefront of everything you do! You will empower and coach our team to deliver success by leading from the front and helping our teams be the best they can be.

 
Assistant Manager Key Accountabilities : 
 

Operational Responsibility for Cinema

• Assist in monitoring and enhancing customer service activities at the location.  
• Assist the General Manager in controlling day-to-day operations in accordance with current policies, procedures, and legal compliance.  
• Assist the General Manager in ensuring location presentation and cleanliness is to company standards including all front of house and back of house areas. 
• Facilitating the coordination of repairs and maintenance, ensuring adherence to approved processes and obtaining necessary approvals from key stakeholders. 

Overall Leadership and Team Management

• Provide support and assistance to the Duty Manager and team members. 
• Collaborate with the General Manager to facilitate the recruitment, induction, and training of team members, aligning with the current training processes. 
• Assist the General Manager in the Performance Management of Cinema Employees – coach, counsel, appraise.  
• Assist the General Manager in motivating all team members to exceed company service level standards.  

Revenue and Financial Responsibility for Cinema 

• Support the General Manager to meet revenue budgets for the location.  
• Analyse Operating Statements and daily performance reports, proactively identifying areas for improvement and promptly taking corrective action to align with evolving business needs.  
• Support the General Manager to control profitability of the location through management of all KPIs. 
• Authorise and process recommended inventory orders on a weekly basis or as needed.  
• Assist the General Manager to regularly review business and sales opportunities to seek new revenue streams and income. 

 Customer Service 

• Assist the General Manager to ensure employees are focused on exceeding customer expectations for cinema experience.  
• Review customer feedback and identify patterns, trends, and initiate actions to improve customer satisfaction and retention.

 Sales and Promotional Opportunities 

• Support the General Manager to drive revenue streams and look for opportunities to maximise assets and sales revenue. 
   
   

Skills and Experience 

These are the desired skills and experience for this role:

• 1-3 years’ supervisory experience in a retail, food service or hospitality/ leisure environment involving shift work.  
• Previous experience with sales figures preferred. 
• Experience in achieving sales targets. 
• Above average level computer literacy. 
• Senior First Aid Certification. 
• Food Supervisors Certification. 
• RSA (Relevant to state/territory requirements)  
• RMLV (Relevant to state/territory requirements). 
• Approved Manager Licence (Relevant to state/territory requirements). 

Behavioural Capabilities 
The following are the mindsets and behaviours required for this role:

• Team Oriented: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.  
• Customer Focused: Dedicated towards delivering excellence in customer sentiment. 
• Committed to operational excellence and continuous improvement and innovation: An ambassador for innovation and improvement to be more effective and efficient within operations of the business. 
• Strong interpersonal skills and relationship building skills: People focused with a strong ability to build favourable relationships with people from a broad range of backgrounds. 
• Sound commercial acumen: Understand opportunities to reduce costs or grow revenue to maximise profitability across the business. 
• Effective communication skills, both oral and written: An ability to communicate clearly with anyone, across a variety of diverse backgrounds. 
• Self-Motivated: Use initiative to drive the goals and needs of the business.  
• Ability to lead and coach team members: Be passionate and committed to developing team members, empowering them to reach their full potential.  
• Attention to detail and ability to plan: Have a strong attention to detail as well as a demonstrated ability to plan and execute a variety of different tasks. 
• Flexibility and Adaptability: Acts with agility, maintaining a dynamic approach to suit the changing needs of the business.  

Benefits & Perks 

• Incredible team member discounts from your first day on-the-job. 
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more. 
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. 
• Awesome winter and summer savings and discounts at Thredbo. 
• Rapid career growth opportunities through our EVT network. 
• Local community involvement, volunteering and charitable giving.  
• Australia and NZ’s largest and most diverse experiences company

Join Event Cinemas and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day. 

Uniting Nareen Gardens located in Bateau Bay is seeking a Full-time Care/Deputy Service Manager to join our team!

Uniting is one of the largest and most trusted not-for-profit providers of aged care in Australia. Each year, we support around 10,000 people to stay independent in their homes and communities across NSW and the ACT. We actively advocate for the right of every senior to age in comfort and dignity, wherever and however they live. We value diversity and always welcome everyone, exactly as they are.

About the Role:

Our Deputy Service Managers are core to the Uniting team and live and breathe Inspired Care. As a professional, working within a care team that includes workers from a range of disciplines, this role is central to guiding the delivery of our person-centred approach that enhances the wellbeing of our consumers and help them achieve their goals and build resilience. Deputy Service Managers embody the Uniting person-centred care approach which aims to celebrate our consumers as unique individuals and works to enhance their unique physical, psychological, social and spiritual wellbeing.

This is a Permanant Full-time position based at our Nareen Gardens facility, located in Bateau Bay NSW.

Your Key Accountabilities:

• Provide consistent and visible leadership in WH&S behaviours and actions within the team and department
• Ensure there is a safe working environment, and that staff are properly trained to be able to work in a safe manner
• Work closely with the Senior Leadership Team to translate business and strategic objectives into targets, tactical plans and action steps which team members can effectively implement
• Ensure team members have the necessary resources and capability to deliver high quality work.
• Regularly assess team member performance, sets objectives and establishes active development plans
• Understand industry trends and commercial implications and demonstrate knowledge of the impact department advice has on the other Directorates in Uniting
• Contribute to the development and evaluation of changes and improvements to the services provided by the department/team and ensure that changes support the viability of Uniting.
• Confidently establish and maintain a safe and supportive working environment that is inclusive of all staff through celebrating their nationality, cultural background, LGBTI status, abilities, gender and age.
• Financial Management, Operational Processes, Consumer Management
• Monitor unplanned leave and shift variations to make sure there is stability for consumers and follow-up on inconsistencies
• Participate in return-to-work programs for your team members, so that appropriate action is taken to facilitate safe, timely and durable return to work outcomes
• Your attention to personal safety and risk management will contribute to a safe workplace
• Model the values of the Uniting Church by respecting and valuing the inherent dignity and uniqueness of each person, celebrating diversity, and passionately pursuing social justice and inclusion

Qualifications, Experience & Skills:

• Current registration with AHPRA
• Ideally experience in a care manager or service manager/deputy service manager role in aged or community care but if you have extensive experience in Social Services, Management or Human Services and have worked within a similar role, we’d love to hear from you too.
• Insight into the changes occurring within aged care sector
• Great communication and customer service skills and the ability to get along easily with others
• A gift for working collaboratively with a team and confident flying solo
• Confident in giving and receiving feedback
• Able to problem solve, negotiate, mediate, and resolve conflict
• Great understanding of Work Health and Safety principles and risk management practices

Even better!

• Degree /Diploma or higher in the relevant field of study
• Postgraduate qualifications in aged care, health service management or similar
• Certification from Case Management Society (CMSA).

Benefits for you!

• Training & Development: Hands-on training, development, and mentoring with a leading provider.

• Positive Impact: Join an organisation that positively impacts clients and the community.
• Salary Packaging: Not-for-profit salary packaging up to $18,550 tax-free entitlements.
• Wellbeing programs: including free 24/7 confidential counselling services for you and your family via Telus Health
• Employee Retail Discounts: Exclusive discounts at major retailers (e.g.: Coles, Ampol, Samsung, NRMA, JB Hi-Fi, Harvey Norman, Avis, Qantas
• Referral Program: Earn a $500 gift voucher each time you refer a new employee who stays for 2 months.
• Fitness Passport: Access to 865+ gyms, pools, and fitness centres across NSW and ACT for less than a standard gym membership.
• Private Health Insurance: Access to affordable private Health Insurance for yourself or family.

Click here to find learn more about our great benefits : Benefits of working at Uniting

Pre-employment Checks:

Employment with Uniting is subject to satisfactory background checks which include a National Police Check and Reference Check.

Ready to Join Us ?
When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.

We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting leaders and employees work together to create a culture that is safe, inclusive, and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative, and bold.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Uniting is proud to be an Equal Employment Opportunity employer. Uniting supports an inclusive approach in the workplace.

We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

Uniting is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation or national origin.