4 Management jobs in Gosford
Assistant Manager - Terrigal Beach House
Terrigal, New South Wales
IHG
Posted 23 days ago
Job Viewed
Job Description
Terrigal Beach House is situated on the ground floor of Crowne Plaza Terrigal Pacific with sweeping views of the beach offering the ultimate alfresco dining experience to locals and visitors. As Assistant Manager at Terrigal Beach House, you'll work closely with the Venue Manager to oversee all aspects of the food and beverage operations. From crafting creative cocktails to managing inventory and training staff, you will be responsible for ensuring quality service and standards are maintained to deliver a memorable guest experience.
Your day to day:
+ Assisting in the day-to-day management of the venue, including staff supervision, inventory management, and customer service.
+ Training and mentoring team members to deliver exceptional service and maintain high standards.
+ Assisting with rostering, payroll, and other administrative tasks to ensure smooth operations.
+ Collaborating with the Venue Manager to develop and implement strategies to drive sales, increase profitability, and enhance the overall guest experience.
+ Handling customer enquiries and feedback in a professional and courteous manner, striving to exceed expectations at every opportunity.
What we need from you:
+ Previous experience in a supervisory or leadership role within the hospitality industry, preferably in a pub or similar establishment.
+ Strong leadership and communication skills, with the ability to motivate and inspire a diverse team.
+ A passion for delivering outstanding customer service and creating memorable experiences for guests.
+ Excellent organisational and problem-solving abilities, with a keen eye for detail.
+ Flexibility to work evenings, weekends, and holidays as required.
+ Compliant - you will need to have your RSA, RGA and first aid certificates
Benefits:
+ Opportunities for career advancement.
+ A supportive and collaborative work environment where your ideas and contributions are valued.
+ Staff discounts on food and beverages, as well as other perks and benefits.
+ Ongoing training and development opportunities to enhance your skills and knowledge.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Your day to day:
+ Assisting in the day-to-day management of the venue, including staff supervision, inventory management, and customer service.
+ Training and mentoring team members to deliver exceptional service and maintain high standards.
+ Assisting with rostering, payroll, and other administrative tasks to ensure smooth operations.
+ Collaborating with the Venue Manager to develop and implement strategies to drive sales, increase profitability, and enhance the overall guest experience.
+ Handling customer enquiries and feedback in a professional and courteous manner, striving to exceed expectations at every opportunity.
What we need from you:
+ Previous experience in a supervisory or leadership role within the hospitality industry, preferably in a pub or similar establishment.
+ Strong leadership and communication skills, with the ability to motivate and inspire a diverse team.
+ A passion for delivering outstanding customer service and creating memorable experiences for guests.
+ Excellent organisational and problem-solving abilities, with a keen eye for detail.
+ Flexibility to work evenings, weekends, and holidays as required.
+ Compliant - you will need to have your RSA, RGA and first aid certificates
Benefits:
+ Opportunities for career advancement.
+ A supportive and collaborative work environment where your ideas and contributions are valued.
+ Staff discounts on food and beverages, as well as other perks and benefits.
+ Ongoing training and development opportunities to enhance your skills and knowledge.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
0
Duty Manager
Terrigal, New South Wales
IHG
Posted 23 days ago
Job Viewed
Job Description
We like to lead from the front. So, we're looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You'll champion our 'one team' approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions
A little taste of your day-to-day:
Every day is different at IHG, but you'll mostly be:
- Leading the way - managing guest experiences, team performance and hotel operations
- Prioritising workload and ensuring your team deliver authentic, memorable experiences
- Developing your team's skills to drive results that positively impact on hotel performance
- Having authentic conversations with guests to resolve issues, queries or concerns
- Being first point of contact for any critical emergency situations
What We need from you:
● Minimum Diploma or equivalent, some college preferred
● 2 years' front desk/guest service leader experience
● Must be fluent in spoken and written English
● Other languages may be preferred
● Basic mathematics skills
● Excellent communication, problem solving, reasoning and motivational skills
● Long periods of standing in the front desk areas and occasional lifting of heavy items
● Working knowledge of hotel property management systems like Opera beneficial
● Willingness to work evenings and weekends
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
A little taste of your day-to-day:
Every day is different at IHG, but you'll mostly be:
- Leading the way - managing guest experiences, team performance and hotel operations
- Prioritising workload and ensuring your team deliver authentic, memorable experiences
- Developing your team's skills to drive results that positively impact on hotel performance
- Having authentic conversations with guests to resolve issues, queries or concerns
- Being first point of contact for any critical emergency situations
What We need from you:
● Minimum Diploma or equivalent, some college preferred
● 2 years' front desk/guest service leader experience
● Must be fluent in spoken and written English
● Other languages may be preferred
● Basic mathematics skills
● Excellent communication, problem solving, reasoning and motivational skills
● Long periods of standing in the front desk areas and occasional lifting of heavy items
● Working knowledge of hotel property management systems like Opera beneficial
● Willingness to work evenings and weekends
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
1
Duty Manager
Terrigal, New South Wales
IHG
Posted 23 days ago
Job Viewed
Job Description
We like to lead from the front. So, we're looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You'll champion our 'one team' approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions
A little taste of your day-to-day:
Every day is different at IHG, but you'll mostly be:
- Leading the way - managing guest experiences, team performance and hotel operations
- Prioritising workload and ensuring your team deliver authentic, memorable experiences
- Developing your team's skills to drive results that positively impact on hotel performance
- Having authentic conversations with guests to resolve issues, queries or concerns
- Being first point of contact for any critical emergency situations
What We need from you:
● Minimum Diploma or equivalent, some college preferred
● 2 years' front desk/guest service leader experience
● Must be fluent in spoken and written English
● Other languages may be preferred
● Basic mathematics skills
● Excellent communication, problem solving, reasoning and motivational skills
● Long periods of standing in the front desk areas and occasional lifting of heavy items
● Working knowledge of hotel property management systems like Opera beneficial
● Willingness to work evenings and weekends
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
A little taste of your day-to-day:
Every day is different at IHG, but you'll mostly be:
- Leading the way - managing guest experiences, team performance and hotel operations
- Prioritising workload and ensuring your team deliver authentic, memorable experiences
- Developing your team's skills to drive results that positively impact on hotel performance
- Having authentic conversations with guests to resolve issues, queries or concerns
- Being first point of contact for any critical emergency situations
What We need from you:
● Minimum Diploma or equivalent, some college preferred
● 2 years' front desk/guest service leader experience
● Must be fluent in spoken and written English
● Other languages may be preferred
● Basic mathematics skills
● Excellent communication, problem solving, reasoning and motivational skills
● Long periods of standing in the front desk areas and occasional lifting of heavy items
● Working knowledge of hotel property management systems like Opera beneficial
● Willingness to work evenings and weekends
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
2
Assistant Night Manager - Part Time
Terrigal, New South Wales
IHG
Posted 23 days ago
Job Viewed
Job Description
**Your day to day:**
**Financial**
· Prepare and execute the end of day procedures.
· Perform back up and roll the day over to the next day.
· Identify and correct any discrepancies in charges posted to guest folios and conference accounts.
· Maintains intimate knowledge of departmental standards and procedures
· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
· Maintains cashier float and ensures accurate daily report of all money received.
· Ensure all hotel floats, Keys are logged in and out, are correct at end of shift
· Reconcile guest charges with departmental accounts
· Balance all credit card transactions
· Balance cashiers accounts
**Guest Experience**
· Champions the winning ways culture within the hotel to ensure our people are consistently delivering positive guest experiences
· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
· Responsible and attends to guest's request at all times
· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
· Attends to guest's complaints, inquiries and requests, referees problems to Assistant Night Manager/ Night Manager if he/she unable to assist
· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
In the absence of other hotel departments provide a variety of guest services including but not restricted to Room Service, Housekeeping, Maintenance, Reception and Reservations
**People**
· Attends training courses as required
· Adheres to personal grooming and hygiene standards
· Establishes and maintains effective employee working relationships
· Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
Ensure your team are properly trained on systems, security, service and quality standards
**People**
· Attends training courses as required
· Adheres to personal grooming and hygiene standards
· Establishes and maintains effective employee working relationships
· Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
Ensure your team are properly trained on systems, security, service and quality standards
What we need from you
· Bachelor's degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 2 years of Front Office/Guest Service experience including management experience.
· Communication skills - guest will need to come to you with concerns as well as compliments, so you'll be easy to talk to
· Your problem solving skills will turn issues into opportunities so every guests leaves with great memories
· Compliant - you'll be above minimum age required and hold RSA Certification & Full NSW Drivers Licence
· Strong - sometimes you'll need to lift, push, and pull big objects up to 23kgs.
· Fluency in English - extra language skills would be great, but not essential
· Strong organisational skills, work within deadlines and prioritise effectively
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
**Financial**
· Prepare and execute the end of day procedures.
· Perform back up and roll the day over to the next day.
· Identify and correct any discrepancies in charges posted to guest folios and conference accounts.
· Maintains intimate knowledge of departmental standards and procedures
· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
· Maintains cashier float and ensures accurate daily report of all money received.
· Ensure all hotel floats, Keys are logged in and out, are correct at end of shift
· Reconcile guest charges with departmental accounts
· Balance all credit card transactions
· Balance cashiers accounts
**Guest Experience**
· Champions the winning ways culture within the hotel to ensure our people are consistently delivering positive guest experiences
· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
· Responsible and attends to guest's request at all times
· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
· Attends to guest's complaints, inquiries and requests, referees problems to Assistant Night Manager/ Night Manager if he/she unable to assist
· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
In the absence of other hotel departments provide a variety of guest services including but not restricted to Room Service, Housekeeping, Maintenance, Reception and Reservations
**People**
· Attends training courses as required
· Adheres to personal grooming and hygiene standards
· Establishes and maintains effective employee working relationships
· Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
Ensure your team are properly trained on systems, security, service and quality standards
**People**
· Attends training courses as required
· Adheres to personal grooming and hygiene standards
· Establishes and maintains effective employee working relationships
· Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
Ensure your team are properly trained on systems, security, service and quality standards
What we need from you
· Bachelor's degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 2 years of Front Office/Guest Service experience including management experience.
· Communication skills - guest will need to come to you with concerns as well as compliments, so you'll be easy to talk to
· Your problem solving skills will turn issues into opportunities so every guests leaves with great memories
· Compliant - you'll be above minimum age required and hold RSA Certification & Full NSW Drivers Licence
· Strong - sometimes you'll need to lift, push, and pull big objects up to 23kgs.
· Fluency in English - extra language skills would be great, but not essential
· Strong organisational skills, work within deadlines and prioritise effectively
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
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