1,002 Management jobs in Australia

**? ? ? ? ? ? ? ? ? ? ? .**
Fortune Global 500? ? ? ? ? ? ? ? . ? ? ? ?, ? ? ?, ? ? ? ? ? ? ? ? ? ? . UPS? ? ? ? ? ? ? ? ? ? . ? ?, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? .
**? ?:**
**Main Purpose:**
To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.
**Main Duties and Responsibilities**
+ Develop excellent working relationships and communicate courteously with the customer to influence the achievement and maintenance of service performance and encourage new business with existing clients.
+ Advisecustomer latest booking times and documentation required. Booking and processing shipment requests within Marken's internal database and generating and verifying shipping documentation.
+ Manage and mentor any Customer Service agent direct reports ensuring ompliance within day to day activities.
+ Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
+ Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies and procedures.
+ Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
+ Manage and find resolution with any internal/external client reported complaints, closing out assigned CAPAs in an efficient and time critical manner. Escalating as and when necessary to the Branch Manager and Regional Director.
+ Working with all departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
+ Attend meetings with the client as deemed necessary to discuss account status and relevant service issues and concerns.
+ To be commercially aware, dealing with internal and external customers to increase business profitability.
+ To ensure a good level of understanding and knowledge of the Marken organization, products and services, ensuring that customer queries can be dealt with accurately and appropriately.
+ To build and maintain strong relationships with all internal departments and work as part of a team.
+ Contributing to development and implementation of global and regional regulatory functions for clinical trial supplies.
+ The ability to evaluate and understand the process for the distribution of Clinical Trial Supplies from the approval to ship process to final delivery.
+ Proactively track and trace shipments, monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames delegating as and monitoring activity as necessary.
+ Identify weak shipping routes in terms of service expectation and profitability.
+ Presto Champion for Branch (if applicable).
**Requirements:**
+ Experience of Courier or Freight Industry
+ Understanding of Aviation/Airline Networks desired
+ PC/System Literate
+ Ability to deal with enquiresand day to day issues.
+ Working with key decision makers
+ Able to influence others to ensure business targets are met
+ Working within a busy environment
+ Excellent communication skills
+ Excellent problem solving and prioritization skills essential
+ Excellent teamwork skills
+ Flexibility in working hours required
+ Weekend coverage, ability to handle shift work required in Customer Services
**? ?:**
?
UPS? ?, ? ? ? ? ? ? ? ? ? .

**?,?**
?«?»? 500 ? ?,?,?,? ? UPS ?,? ?,?
**?:**
**Main Purpose:**
To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.
**Main Duties and Responsibilities**
+ Develop excellent working relationships and communicate courteously with the customer to influence the achievement and maintenance of service performance and encourage new business with existing clients.
+ Advisecustomer latest booking times and documentation required. Booking and processing shipment requests within Marken's internal database and generating and verifying shipping documentation.
+ Manage and mentor any Customer Service agent direct reports ensuring ompliance within day to day activities.
+ Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
+ Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies and procedures.
+ Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
+ Manage and find resolution with any internal/external client reported complaints, closing out assigned CAPAs in an efficient and time critical manner. Escalating as and when necessary to the Branch Manager and Regional Director.
+ Working with all departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
+ Attend meetings with the client as deemed necessary to discuss account status and relevant service issues and concerns.
+ To be commercially aware, dealing with internal and external customers to increase business profitability.
+ To ensure a good level of understanding and knowledge of the Marken organization, products and services, ensuring that customer queries can be dealt with accurately and appropriately.
+ To build and maintain strong relationships with all internal departments and work as part of a team.
+ Contributing to development and implementation of global and regional regulatory functions for clinical trial supplies.
+ The ability to evaluate and understand the process for the distribution of Clinical Trial Supplies from the approval to ship process to final delivery.
+ Proactively track and trace shipments, monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames delegating as and monitoring activity as necessary.
+ Identify weak shipping routes in terms of service expectation and profitability.
+ Presto Champion for Branch (if applicable).
**Requirements:**
+ Experience of Courier or Freight Industry
+ Understanding of Aviation/Airline Networks desired
+ PC/System Literate
+ Ability to deal with enquiresand day to day issues.
+ Working with key decision makers
+ Able to influence others to ensure business targets are met
+ Working within a busy environment
+ Excellent communication skills
+ Excellent problem solving and prioritization skills essential
+ Excellent teamwork skills
+ Flexibility in working hours required
+ Weekend coverage, ability to handle shift work required in Customer Services
**?:**
?
UPS ?

**?**
Fortune Global 500 ? ? ?UPS ? ?
**?:**
**Main Purpose:**
To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.
**Main Duties and Responsibilities**
+ Develop excellent working relationships and communicate courteously with the customer to influence the achievement and maintenance of service performance and encourage new business with existing clients.
+ Advisecustomer latest booking times and documentation required. Booking and processing shipment requests within Marken's internal database and generating and verifying shipping documentation.
+ Manage and mentor any Customer Service agent direct reports ensuring ompliance within day to day activities.
+ Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
+ Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies and procedures.
+ Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
+ Manage and find resolution with any internal/external client reported complaints, closing out assigned CAPAs in an efficient and time critical manner. Escalating as and when necessary to the Branch Manager and Regional Director.
+ Working with all departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
+ Attend meetings with the client as deemed necessary to discuss account status and relevant service issues and concerns.
+ To be commercially aware, dealing with internal and external customers to increase business profitability.
+ To ensure a good level of understanding and knowledge of the Marken organization, products and services, ensuring that customer queries can be dealt with accurately and appropriately.
+ To build and maintain strong relationships with all internal departments and work as part of a team.
+ Contributing to development and implementation of global and regional regulatory functions for clinical trial supplies.
+ The ability to evaluate and understand the process for the distribution of Clinical Trial Supplies from the approval to ship process to final delivery.
+ Proactively track and trace shipments, monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames delegating as and monitoring activity as necessary.
+ Identify weak shipping routes in terms of service expectation and profitability.
+ Presto Champion for Branch (if applicable).
**Requirements:**
+ Experience of Courier or Freight Industry
+ Understanding of Aviation/Airline Networks desired
+ PC/System Literate
+ Ability to deal with enquiresand day to day issues.
+ Working with key decision makers
+ Able to influence others to ensure business targets are met
+ Working within a busy environment
+ Excellent communication skills
+ Excellent problem solving and prioritization skills essential
+ Excellent teamwork skills
+ Flexibility in working hours required
+ Weekend coverage, ability to handle shift work required in Customer Services
**?:**
?
UPS?

**? ?**
? ? ? Fortune Global 500 ? ? ? ? ? ? UPS ? ? ?/? ?
**?:**
**Main Purpose:**
To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.
**Main Duties and Responsibilities**
+ Develop excellent working relationships and communicate courteously with the customer to influence the achievement and maintenance of service performance and encourage new business with existing clients.
+ Advisecustomer latest booking times and documentation required. Booking and processing shipment requests within Marken's internal database and generating and verifying shipping documentation.
+ Manage and mentor any Customer Service agent direct reports ensuring ompliance within day to day activities.
+ Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
+ Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies and procedures.
+ Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
+ Manage and find resolution with any internal/external client reported complaints, closing out assigned CAPAs in an efficient and time critical manner. Escalating as and when necessary to the Branch Manager and Regional Director.
+ Working with all departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
+ Attend meetings with the client as deemed necessary to discuss account status and relevant service issues and concerns.
+ To be commercially aware, dealing with internal and external customers to increase business profitability.
+ To ensure a good level of understanding and knowledge of the Marken organization, products and services, ensuring that customer queries can be dealt with accurately and appropriately.
+ To build and maintain strong relationships with all internal departments and work as part of a team.
+ Contributing to development and implementation of global and regional regulatory functions for clinical trial supplies.
+ The ability to evaluate and understand the process for the distribution of Clinical Trial Supplies from the approval to ship process to final delivery.
+ Proactively track and trace shipments, monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames delegating as and monitoring activity as necessary.
+ Identify weak shipping routes in terms of service expectation and profitability.
+ Presto Champion for Branch (if applicable).
**Requirements:**
+ Experience of Courier or Freight Industry
+ Understanding of Aviation/Airline Networks desired
+ PC/System Literate
+ Ability to deal with enquiresand day to day issues.
+ Working with key decision makers
+ Able to influence others to ensure business targets are met
+ Working within a busy environment
+ Excellent communication skills
+ Excellent problem solving and prioritization skills essential
+ Excellent teamwork skills
+ Flexibility in working hours required
+ Weekend coverage, ability to handle shift work required in Customer Services
**?:**
?
UPS ? ? ?

**Tru?c khi b?n n?p don xin vi?c, hãy ch?n tùy ch?n ngôn ng? c?a b?n t? các tùy ch?n có s?n ? trên cùng bên ph?i c?a trang này.**
Khám phá co h?i ti?p theo c?a b?n t?i t? ch?c Fortune Global 500. Hình dung các kh? nang d?i m?i, tr?i nghi?m van hóa b? ích c?a chúng tôi và làm vi?c v?i các nhóm d?y tài nang giúp b?n tr? nên t?t hon m?i ngày. Chúng tôi hi?u nh?ng gì c?n thi?t d? d?n d?t UPS trong tuong lai - nh?ng ngu?i có kh? nang k?t h?p d?c dáo gi?a nang l?c v?i ni?m dam mê. N?u b?n có t? ch?t và kh? nang lãnh d?o b?n thân ho?c nhóm, s? có nh?ng vai trò s?n sàng d? b?n trau d?i k? nang và dua b?n lên m?t t?m cao m?i.
**Mô t? công vi?c:**
**Main Purpose:**
To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.
**Main Duties and Responsibilities**
+ Develop excellent working relationships and communicate courteously with the customer to influence the achievement and maintenance of service performance and encourage new business with existing clients.
+ Advisecustomer latest booking times and documentation required. Booking and processing shipment requests within Marken's internal database and generating and verifying shipping documentation.
+ Manage and mentor any Customer Service agent direct reports ensuring ompliance within day to day activities.
+ Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
+ Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies and procedures.
+ Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
+ Manage and find resolution with any internal/external client reported complaints, closing out assigned CAPAs in an efficient and time critical manner. Escalating as and when necessary to the Branch Manager and Regional Director.
+ Working with all departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
+ Attend meetings with the client as deemed necessary to discuss account status and relevant service issues and concerns.
+ To be commercially aware, dealing with internal and external customers to increase business profitability.
+ To ensure a good level of understanding and knowledge of the Marken organization, products and services, ensuring that customer queries can be dealt with accurately and appropriately.
+ To build and maintain strong relationships with all internal departments and work as part of a team.
+ Contributing to development and implementation of global and regional regulatory functions for clinical trial supplies.
+ The ability to evaluate and understand the process for the distribution of Clinical Trial Supplies from the approval to ship process to final delivery.
+ Proactively track and trace shipments, monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames delegating as and monitoring activity as necessary.
+ Identify weak shipping routes in terms of service expectation and profitability.
+ Presto Champion for Branch (if applicable).
**Requirements:**
+ Experience of Courier or Freight Industry
+ Understanding of Aviation/Airline Networks desired
+ PC/System Literate
+ Ability to deal with enquiresand day to day issues.
+ Working with key decision makers
+ Able to influence others to ensure business targets are met
+ Working within a busy environment
+ Excellent communication skills
+ Excellent problem solving and prioritization skills essential
+ Excellent teamwork skills
+ Flexibility in working hours required
+ Weekend coverage, ability to handle shift work required in Customer Services
**Lo?i nhân viên:**
Lâu dài
UPS cam k?t cung c?p m?t noi làm vi?c không có tình tr?ng phân bi?t d?i x?, qu?y r?i và tr? thù.

**Maintenance Manager - Perth**
Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members - now and in the future, beginning day one. Your success is our success.
**Description**
**JOB SUMMARY:**
Manages the preparation for and accomplishment of airframe, engine and avionics systems maintenance. Oversees line service functions such as fueling, towing, washing, etc. Ensures all activities are compliant with the Service Center Quality System in accordance with the Quality System Manual.
**JOB RESPONSIBILITIES:**
I. Responsible for the performance of maintenance and related services by Line and Base Maintenance, Aircraft and Avionics Maintenance Technicians, and ensuring that their work meets the technical quality standards.
II. Oversees the dispensing of fuel, towing, and positioning of aircraft and the accomplishment of various Line and Base Maintenance functions.
III. Plans, recommends and administers staffing, equipment and facility resources of Line and Base Maintenance, Avionics (B2) and Aircraft Maintenance Engineers (B1) within the Service Center by preparing cost budgets, requisitions, personnel administrative documents and various reports.
IV. Responsible for the overall operating efficiencies of the maintenance department including Labor Utilization and Billing Efficiency.
V. Develops, recommends and implements a variety of work method improvements by observing service work, evaluating techniques, and soliciting recommendations.
VI. Assists the Scheduler/Planner and/or Sales Supervisor in preparing cost estimates and quotations for service work by researching labor and material requirements for specific tasks. Ensures service sales proposals to customers are accurate, competitive and compatible with the financial objectives of the Company.
VII. Responsible for ensuring that Hazardous Materials Handling Standards are met and personal safety equipment is used where required. Ensures employees adhere to all safety and environmental policies and procedures.
VIII. Reviews customer account status prior to and during maintenance visits to ensure accuracy prior to aircraft departure. Responds to questions concerning any work performed and resolves billing issues.
IX. Responsible for on-time delivery of customer aircraft and maintaining appropriate statistics to measure, monitor, and improve shop performance.
X. Ensuring that the shops and spaces his personnel use are maintained in a clean and orderly manner.
XI. Ensuring that pertinent technical data and material provided to this repair station are being utilized for the maintenance work performed.
XII. Ensuring the maintenance of all shop equipment and tools in a serviceable condition.
XIII. Initiating purchase requisitions and making recommendations concerning stocking levels of parts affecting the maintenance process.
XIV. Responsible for shop loss control, including measuring, monitoring and implementing scrap and shop loss reduction programs to minimize such expenses.
XV. Implementing corrective action resulting from the quality/safety/environmental compliance monitoring.
XVI. Reviews customer critiques and evaluations of all services provided, and ensures that the results of such maintenance visit evaluations are shared with the responsible Line and Base Maintenance, Avionics and Maintenance Crews. Ensures that a summary of the combined results of all customer evaluations is periodically shared with all subordinate employees.
XVII. Compliance with all applicable 14 CFR Parts and manufacturers recommendations
XVIII. Reports to the General Manager quarterly on the performance of the Quality System and purposes of review and as a basis for improvement of the Quality System
**Qualifications**
**EDUCATION/ EXPERIENCE:**
* Bachelor's degree in Business, Aviation Management, or related field.
* Minimum 8 years of relative aviation experience, preferably in an aftermarket repair/maintenance environment preferred.
**QUALIFICATIONS:**
* CAAS and or A&P, CASA license highly preferred
* Pilot's license preferred.
* Strong written and verbal communication
* Ability to work in a team environment and collaborate to achieve desired goals and results
* Ability to identify and maintain a high degree of confidentially, when necessary.
* Strong work ethic and sense of urgency, with the ability to manage competing demands and frequent changes in the work environment, while managing time effectively to meet deadlines
**The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.**
**Recruiting Company:** Textron Aviation
**Primary Location:** Australia-Perth
**Job Function:** Flight Operations
**Schedule:** Full-time
**Job Level:** Manager with Direct Reports
**Job Type:** Standard
**Shift:** First Shift
**Job Posting:** 05/27/2025, 7:02:59 PM
**Job Number:** 332771

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The **Principal Engagement Manager** acts as an authority on ServiceNow Expert Services project methodology and best practices, demonstrating the ability to tailor the approach to meet need of the client while preserving a structured process, all with the goal of accelerating adoption and driving customer business outcomes. The Engagement Manager will work with ServiceNow Sales, Solution Consulting, Partners, ServiceNow Services Sellers and others to qualify, manage and close expert services opportunities. The Engagement Manager will work on the largest digital transformation opportunities with our most strategic customers.
**What you get to do in this role**
+ Support pre-sales activities like conducting sales presentations, leading scoping discussions/workshops with a focus on methodology and approach, estimating consulting engagement efforts in partnership with Services Account Executives (SAE), Solution Sales Executives/Consultants, Sales Account Executives, Solution Architects, and Partner Sales Organizations.
+ Build credibility/trust with core Customer account teams to ensure they engage with the Customer Excellence Group (CEG) early in the deal lifecycle and so they are comfortable with CEG leading pursuits and working with the customer on stand-alone Services deals.
+ Be a strong evangelist of the ServiceNow value proposition aligned to customers objectives.
+ Develop deep understanding of customer requirements and translate to a high level solution, scope, approach, effort.
+ Grow deal size by becoming a Trusted Advisor for the customer and manage alignment with their strategy.
+ Provide continuity during the pre-sales process through engagement delivery.
+ Assisting with the writing of SoWs with a strong focus on pre-requisites and risk management.
+ Gain customer approval of the SoW scope and services description through multiple walk-throughs.
+ Engage with internal delivery resources to request specialist scoping support where required.
+ Bridge between the delivery approach and technical scope and architecture.
+ Build project roadmaps (e.g. phasing) aligned to customers capabilities and business objectives.
+ Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
+ Align delivery and Impact teams for scoped projects. Drive further license and services revenue by picking up gaps and further opportunities within the customer.
+ Support project initiation and planning activities to ensure seamless transition to delivery and that the agreed methodology and approach is respected through sales to delivery.
+ Become a part of the extended project governance team and attend check points and governance meetings.
+ Attend post-delivery reviews and project close out and ensure feedback is captured to refine and improve scoping.
+ Interlock with existing customer engaged teams, where present, to further understand where opportunities exist.
+ Enable and mentor other members of the ServiceNow delivery team and partner ecosystem.
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry.
+ 12+ years delivery management experience as part of a professional services organization, including 5+ years experience in delivery within the ServiceNow ecosystem.
+ Familiarity with ITIL, agile delivery methodologies, or broader digital transformation delivery frameworks. Knowledge and experience with Now Create is preferred.
+ Ability to identify key risks and dependencies when establishing plans for a customers business transformation.
+ The ability to build strong relationships internally and externally, ensuring proper engagement with core teams and customers.
+ Ability to talk to customers in their language, around their industry, and at the appropriate level across Executive, Business and Technical stakeholders.
+ Experience of creating and presenting complex, multi technology transformation programs while creating the link to the business value proposition.
+ The ability to manage complex customer pursuits and invest time and resources appropriately.
+ Ability to navigate tough conversations and challenging meetings with internal and external customers.
+ Strong focus on ownership and execution against deadlines while managing multiple opportunities at a time.
+ Strong commercial acumen - familiarity with deal shaping, pricing models, and contract considerations.
+ Up to 20% travel annually, driven by customer needs and internal meetings.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The **Principal Engagement Manager** acts as an authority on ServiceNow Expert Services project methodology and best practices, demonstrating the ability to tailor the approach to meet need of the client while preserving a structured process, all with the goal of accelerating adoption and driving customer business outcomes. The Engagement Manager will work with ServiceNow Sales, Solution Consulting, Partners, ServiceNow Services Sellers and others to qualify, manage and close expert services opportunities. The Engagement Manager will work on the largest digital transformation opportunities with our most strategic customers.
**What you get to do in this role**
+ Support pre-sales activities like conducting sales presentations, leading scoping discussions/workshops with a focus on methodology and approach, estimating consulting engagement efforts in partnership with Services Account Executives (SAE), Solution Sales Executives/Consultants, Sales Account Executives, Solution Architects, and Partner Sales Organizations.
+ Build credibility/trust with core Customer account teams to ensure they engage with the Customer Excellence Group (CEG) early in the deal lifecycle and so they are comfortable with CEG leading pursuits and working with the customer on stand-alone Services deals.
+ Be a strong evangelist of the ServiceNow value proposition aligned to customers objectives.
+ Develop deep understanding of customer requirements and translate to a high level solution, scope, approach, effort.
+ Grow deal size by becoming a Trusted Advisor for the customer and manage alignment with their strategy.
+ Provide continuity during the pre-sales process through engagement delivery.
+ Assisting with the writing of SoWs with a strong focus on pre-requisites and risk management.
+ Gain customer approval of the SoW scope and services description through multiple walk-throughs.
+ Engage with internal delivery resources to request specialist scoping support where required.
+ Bridge between the delivery approach and technical scope and architecture.
+ Build project roadmaps (e.g. phasing) aligned to customers capabilities and business objectives.
+ Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
+ Align delivery and Impact teams for scoped projects. Drive further license and services revenue by picking up gaps and further opportunities within the customer.
+ Support project initiation and planning activities to ensure seamless transition to delivery and that the agreed methodology and approach is respected through sales to delivery.
+ Become a part of the extended project governance team and attend check points and governance meetings.
+ Attend post-delivery reviews and project close out and ensure feedback is captured to refine and improve scoping.
+ Interlock with existing customer engaged teams, where present, to further understand where opportunities exist.
+ Enable and mentor other members of the ServiceNow delivery team and partner ecosystem.
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry.
+ 12+ years delivery management experience as part of a professional services organization, including 5+ years experience in delivery within the ServiceNow ecosystem.
+ Familiarity with ITIL, agile delivery methodologies, or broader digital transformation delivery frameworks. Knowledge and experience with Now Create is preferred.
+ Ability to identify key risks and dependencies when establishing plans for a customers business transformation.
+ The ability to build strong relationships internally and externally, ensuring proper engagement with core teams and customers.
+ Ability to talk to customers in their language, around their industry, and at the appropriate level across Executive, Business and Technical stakeholders.
+ Experience of creating and presenting complex, multi technology transformation programs while creating the link to the business value proposition.
+ The ability to manage complex customer pursuits and invest time and resources appropriately.
+ Ability to navigate tough conversations and challenging meetings with internal and external customers.
+ Strong focus on ownership and execution against deadlines while managing multiple opportunities at a time.
+ Strong commercial acumen - familiarity with deal shaping, pricing models, and contract considerations.
+ Up to 20% travel annually, driven by customer needs and internal meetings.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**Requisition ID: 285909**
+ **Relocation Authorized: None**
+ **Telework Type: Part-Time Telework**
+ **Work Location: Perth, WA**
# Extraordinary teams building inspiring projects:
Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.
Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.
Core to Bechtel is our Vision, Values and Commitments . They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report .
# Project Overview:
Supporting multiple projects which includes the design, procurement, installation, and commissioning of balanced machines including associated structural, mechanical, electrical and communications services.
The Projects also include the design and construction of associated off-board scope including bulk earthworks, civil infrastructure, structural works and electrical upgrades to support the functionally safe operation of the new balanced machines.
# Job Summary:
As the Prime Contracts Manager across multiple projects, you will be working in our Perth office supporting multiple Project Managers with the management of the commercial relationship with our clients involving the implementation of a prime contract management program, administration procedures and the development and delivery of training where you will also be responsible for to help achieve the success, scope, scale and complexity of our projects, Bechtel requires effective and innovative commercial management.
We are looking for a talented and disciplined individual, interested and experienced in implementing strategies for contractual compliance and addressing commercial challenges as our project progress.
_"This position is designated as part-time telework per our global telework policy and may require at least three days of in-person attendance per week at the assigned office or project. Weekly in-person schedules will be determined by the individual and their supervisor, in consultation with functional or project leadership"._
# Major Responsibilities:
+ Managing contract compliance with a focus on identifying and mitigating project risks and delivering positive project outcomes.
+ Ensure management of the contract complies with Bechtel's internal practices and requirements including in relation to performance against the agreed baseline, risk management and change management.
+ Participate in project related meetings and work closely with other functional departments, including Construction, Engineering, Procurement, Project Controls and Startup and Commissioning to identify and operationalise opportunities for improved project performance.
+ Facilitate resolution of contractual and commercial issues (including liaising with internal Bechtel stakeholders) as they arise.
+ Support the development and delivery of ongoing project training on a variety of commercial matters.
# Education and Experience Requirements:
+ Requires bachelor's degree (or international equivalent) and 10-13 years of relevant experience or 14-17 years of relevant work experience
# Required Knowledge and Skills:
+ You are a natural leader with the ability to successfully partner across various functions and projects to influence effective commercial management.
+ Using your strong commercial acumen, you will select appropriate and innovative methods, techniques and evaluation criteria for solving issues and obtaining outstanding results.
+ Prioritising customer centricity - both internally and externally - is key to resolving commercial challenges while preserving strong relationships.
# Total Rewards/Benefits:
For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards
# Diverse teams build the extraordinary:
As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.
We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.
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**_Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to_** ** **