45 Operations Manager jobs in Australia

Operations Manager
Job ID
220495
Posted
15-May-2025
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Melbourne - Victoria - Australia
**Maternity cover fixed term contract - 9 months - opportunity to be extended or offer alternative role within CBRE for strong performer.**
**Dedicated to a key high profile corporate client - Financial services industry.**
**Role based in Melbourne CBRE - Collins Street**
CBRE is the world's leading and largest commercial real estate services and investment firm; a growing and visionary organisation, comprised of the best and brightest professionals. We are invested in the development and unique needs of our diverse employees and strive to create an inclusive environment that allows our employee to bring their full selves to work.
Global Workspace Solutions, also known as GWS, develop individualised facilities management success plans for each of our clients.
**As a Operations Manager, here is a snapshot of your day:**
+ Lead a team of direct reports across facilities, reception and events
+ Ensure service consistency and quality through continual process improvement
+ Oversee all building systems and maintenance activities with external contractors and technicians
+ Lead minor project coordination (e.g. churn, small fit outs), space resets, furniture and cable management and supply inventory.
+ Act as primary escalation point for emergency and operational issues.
+ Oversee premium front of house and guest experience services
+ Provide oversight of all corporate events, coordinating with events manager to ensure flawless execution
+ Manage operational budgets, billing, and reporting in line with CBRE
+ Identify costs savings opportunities whilst maintaining high services standards.
**To be successful in this role, you will need to possess:**
+ Minimum of 5 years experience in front of house, workplace services, facilities management or hospitality.
+ Proven team leadership experience
+ Strong communication, stakeholder engagement and highly professional
+ Experience in high level corporate environment is highly regarded
+ Strong financial acumen, including budgeting, forecasting and reporting.
**What's in it for you?**
People are the foundation upon which our success is built. Our company is diverse and so are the opportunities for professional and career development. Our people are free to expand their skills and knowledge to drive their careers and reach their full potential.
We value flexibility and our people work in ways that meet their work/life commitments and support their wellbeing, development and performance. Our people benefit from a range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.
**Can we inspire you to join us?**
At CBRE, our unwavering commitment to diversity, equity & inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, & heard. Because when you belong, we all succeed.
We look forward to hearing from you.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Description
At Amazon, we are always looking for highly passionate, driven, and customer-obsessed leaders who thrive in fast-paced environments and love tackling complex challenges. Our Operations Managers are the backbone of Amazon Logistics (AMZL), ensuring that every package moves efficiently through our network and reaches our customers on time, every time.
This isn't just an operations role-it's an opportunity to lead, innovate, and make a real impact on the
way we deliver smiles to millions of customers. If you are someone who loves problem-solving, driving
continuous improvement, and leading high-performing teams, this is the role for you!
The Operations Manager (OM) is a critical leadership role responsible for overseeing daily logistics
operations, driving process improvements, ensuring safety and compliance, and leading teams to meet
Amazon's customer promise.
As an OM, you'll be directly responsible for supervising a team of Shift Managers and their direct reports meanwhile, you will report to the Site Lead of your Delivery Station.
Key job responsibilities
Key job responsibilities
- Manage and develop a team of Shift Managers and their direct reports.
- Proxy duties for the Site Lead.
- Review the operational forecast and determine productivity requirements the delivery station.
- Support all safety programs to ensure a safe work environment for all associates and Delivery
service providers.
- Proactively identify and lead process improvement initiatives and Lean tools.
- Analyze shift performance against relevant business objectives, and put in place actions to improve our operational excellence.
- Manage resource (manpower) plan and oversee shifts patterns managed by direct reports
including hours booking and staff holiday management.
A day in the life
A day in the life
You will be an inspiring leader within our Delivery Stations, where you will work to continuously improve
the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately,
and cost-effectively as possible. Along with your peers, you'll ensure that all workflows run smoothly
and that customer expectations are met.
About the team
Amazon Logistics (AMZL) handles 'last mile' delivery duties in partnership with third-party distribution
businesses. We utilize creative thinking and continuous improvement initiatives to get millions of
physical products into the hands of our customers. Our goal is to make our customers' delivery
experience as smooth as possible while focusing on continuous improvement.
There are two sides to what we do. Our 'under the roof' (UTR) associates process millions of products
for dispatch to our delivery teams. Meanwhile, our 'on the road' (OTR) people ensure the safe and
timely delivery of packages to our customers
Basic Qualifications
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
We're seeking expressions of interest for an Operations Manager to join our Fulfillment Operations team at the MEL8 site.
As an Operations Manager, you'll deliver inspiring, inclusive leadership for the teams you supervise. But at the same time, you don't shy away from getting involved whenever necessary.
You'll be directly responsible for supervising a team of Area Managers and their direct reports: meanwhile, you will report to the Site Lead of MEL8. The quality of your leadership is key to achievement in this role: you'll motivate and inspire your teams to do their best work, while planning schedules and activities that balance their needs with that of the business.
Another key aspect of your role will be to coordinate on numerous process improvement projects, with the aim of streamlining all activities, both for yourself and the team members you supervise. The ideas, innovation and leaps out of the status quo that you come up with could very well be rolled out across the Amazon network: this immense opportunity is yours for the taking.
Key job responsibilities:
- Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site,
- Become a subject matter expert on specific, larger-scale processes and activities within FCs,
- In your inventory control and systems environment, you'll handle timely data collection, updating operations metrics on an hourly basis,
- You'll aim to achieve productivity targets, reduce cost per unit, eliminate errors and ensure a high-quality customer experience,
- Work closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels,
- Implement process change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon Operations network.
Basic Qualifications
- Minimum 6 months experience in role,
- Previous experience in leading large, diverse teams,
- Experience in employee and performance management experience
- Excellent communication skills, both verbal and written,
- Proven experience in a similar, innovative logistics, distribution or manufacturing environment,
- Proven ability in establishing and carry out root cause analysis, and then extract and analyse the data you generate.
Preferred Qualifications
- Completed Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field,
- Experience with performance metrics, process improvement and Lean techniques,
- Demonstrated problem solving skills and analytical skills,
- Experience with a contingent workforce during peak seasons,
- Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**About Cognizant**
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.
**The role**
**Responsibilities**
In this role your responsibilities will include but not be limited to:
· Revenue and margin forecasting processes, including limited data entry/reporting
· Maintenance and update of resource planning models, including tracking of key metrics and providing advice to business on necessary improvements
· Provide key support to Sales Operations inputs, reporting and maintenance
· Build out and maintenance of AU country balanced scorecard and play a role in APJ reporting and BI initiatives.
· Build out of AU/NZ level reporting and analysis and support for commercial teams
· Program management of operational improvement initiatives, notably margin improvement
· Support for establishment of dashboarding initiatives
· Contribution to requirements and testing of group system initiatives (eg. UPLF, SO process)
· End to end process review and improvement
· Support for business where quantitative/analytical capability is required
· Modelling of new business initiatives
· Play a key role in AU and APJ Operations projects, where required provide reporting, oversee governance etc
· Assist in the building of knowledge management across Operations functions and provide support to associated areas with their operational cadence and governance.
· Assist in the design and development of an Operations Continuous Improvement program for AU and then across APJ
**Experience**
To be successful in this role, you will have
+ Proven experience as SM Operations or relevant role
+ Understanding of business functions such as HR, Finance, Delivery, etc.
+ Demonstrable competency in Sales Operations, strategic planning and business development
+ Sound knowledge of data analysis and performance/operation metrics
+ Aptitude in decision-making and problem-solving
+ Experience of implementing and running large scale reporting
+ Sound knowledge of Workforce planning practices, metrics etc
+ Experience in Project Management (planning, stakeholder management, governance, reporting)
+ Skills in developing and maintaining BI and Reporting tools
+ Experience of performance reporting and incentive schemes
+ Experience in professional services (IT, Consulting)
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

The Role
Weatherford is seeking an experienced **Operations Manager** based in Brisbane, Queensland for our Wireline Products division to ensure the delivery of consistent and superior service, safety, quality, and technical support while maximizing operational efficiency and minimizing costs. This role reports to the Regional Operations Manager.
Key Responsibilities
+ Deliver exceptional field operations management with focus on customer satisfaction and service quality excellence.
+ Lead and motivate field operations teams through coaching, mentoring, and performance management.
+ Ensure optimal resource utilization and manage budgetary requirements to meet financial goals.
+ Maintain the highest standards of Health, Safety, Environment, Quality, and Reliability (QHSSE) across all operations.
+ Conduct regular customer Service Quality Review meetings and monitor competitor activities.
+ Lead continuous improvement initiatives and participate in recruitment of high-performing teams.
+ Foster a culture of accountability, trust, and open communication across the organization.
Qualifications
+ 10+ years of oil and gas industry experience with mandatory Wireline operations experience.
+ 5+ years of operations management and people leadership experience.
+ Strong leadership and management skills with ability to balance competing priorities.
+ Proven track record in building and maintaining strong internal and external relationships.
+ Experience in business management, budget control, and financial responsibility.
+ Demonstrated focus on customer service delivery with extensive knowledge of oilfield equipment and services.
+ Safety leadership experience with commitment to QHSSE excellence.
+ Ability to work in office environment with 10-20% travel requirements and international mobility.
+ Weatherford offers competitive compensation, career growth opportunities, and a dynamic work environment with a global team of professionals.
_Please note only shortlisted candidates will be contacted._
#LI-CP1

**Seeking: Producer of Perfect Vibes at Parmelia Hilton Perth**
Nestled in the heart of Perth, Parmelia Hilton invites guests to enjoy urban sophistication and a gateway to the city's best attractions, including Elizabeth Quay, Kings Park, and vibrant cultural landmarks. Our on-site brasserie, Samuels on Mill, offers a refined dining experience celebrating Western Australian produce from land and sea, open daily from morning to night.
Beyond dining, Parmelia Hilton boasts 308 luxurious rooms, including 10 suites, an Executive Lounge, a heated outdoor pool, a fitness centre, and an extensive events floor. Ideal for business or leisure, Parmelia Hilton Perth blends comfort, style, and convenience in an iconic city setting.
**Welcome to A World of Opportunities**
Why do we enjoy working here? This is more than just a workplace.
Here you have the opportunity to develop and discover yourself as much professionally as you do as a person. We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.
**A World of Rewards**
+ **Personal Development** programmes are designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
+ **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ( **Team Member Travel Program:** discounted hotel nights from $70 per night around the world with GO HILTON!
+ **25% off Food and Beverages** (subject to individual outlets)
+ **Smart uniform provided** andlaundered
+ **Complimentary fresh and healthy** **meals** when on-duty catering
+ **Team Member Referral Program -** offered at a rate of $100 per successful referral
+ **Modern and inclusive** Team Member areas
+ **Recognition** non-stop all year long!
**Responsibilities:**
+ Run the show, wow the guests, keep costs in check, staff up, and stick to the brand standard
+ Awareness of trends and proposing ideas to build the range and quality of our services
+ Boost guest happiness and keep the good vibes flowing with everyone
+ Keep the team sharp, tackle performance issues, build and lead the Events Team
+ Always ready to jump in and help other departments when needed!
**About You:**
+ Hold a full working right in Australia with prior experience in event operations
+ Hold or be eligible to hold a current Approved Manager's Card
+ Strong knowledge of the hotel/leisure/service sector
+ Record of success in Events, specifically the ability to deliver profit, control costs, and build customer loyalty
+ Exceptional communication and leadership skills to build a winning team
+ Ideally based in the Perth Metropolitan Area
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Event Operations experience in a managerial position in a hotel/Events Centre or similar
+ Degree or diploma in Hotel Management or equivalent
+ Passion for delivering exceptional levels of guest service
**WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!**
**H** ospitality **I** ntegrity **L** eadership **T** eamwork **O** wnership **N** ow
**Job:** _Sales_
**Title:** _Conference & Event Operations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BR64_
**EOE/AA/Disabled/Veterans**

Description
Join our team and play a pivotal role in launching and expanding our External Fulfillment program in Australia. You will be at the forefront of building partnerships, influencing stakeholders, and driving the success of our sellers in a dynamic and high-pressure environment.
External Fulfilment (EF) team is seeking highly motivated Operations Manager for launching and expanding EF program in Australia. The successful candidate will be responsible for supporting our carriers and selling partners interactions, and expansion of the program. This will be a diverse and highly visible role requiring a strong aptitude for building partnerships with and influencing a wide range of stakeholders at every level of the business. You will establish yourself as a Subject Matter Expert (SME) in a fast moving, ambiguous and high-pressure environment, relentlessly advocating for our sellers with partners who have multiple competing priorities.
Interfacing with the Tech, Retail, Supply Chain, Transportation and Operations team, you will contribute to the development of customer-centric fulfillment.
The role includes interfacing with the Third Party Carriers and being the main POC for all internal teams such as Transportation, Retail and Supply Chain. The main tasks will be management, control and direction for the carrier operations. The main objective is to continuously improve the level of service that the carriers provides to our customers
___
There are also a great range of benefits that make Amazon a great place to work, including our popular Dogs At Work program which has been proven to lower stress and boost morale and is now running successfully in our corporate offices around Australia.
Our commuter benefits scheme allows employees to save on the cost of getting to and from work while Amazon also offers subsidized health insurance for employees and their dependents on top of salary continuance (income protection), and life insurance.
Amazon has all kinds of jobs for all kinds of people, and prides itself on hiring individuals with all types of background and experiences and celebrates diversity of leadership and thought as a key component in its mission to create the most customer-centric company in the world.
This position requires full-time in-office presence 5 days per week at our CBD location.
Key job responsibilities
- Manage and control performance, cost and capacity of Logistics provider
- Monitor and analyze customer experience and delivery performance, maintain and develop KPIs and SLAs with 3PL
- Contribute and lead expansion projects within the Australia External Fulfillment to support business and selection growth
- Scope, develop and implement end to end technical/business solutions for new EF nodes
- Own the performance of the EF nodes and responsible for success of sellers on boarded in EF programs.
- Work with our transportation team to identify opportunities to launch new carriers, and manage performance of our integrated carriers
- Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders
- Ensure for each integration that requirements and resources both internal / external are available to deliver success
- Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across various Amazon's teams
- Support and manage critical relations with external partners from the initial phase of the project to its execution and train them to the required Amazon processes
- Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and hands-on project and operations management
- Strong focus on quantitative data working with large datasets and able to use the appropriate software for this scale
- Willingness to travel to EF sites
A day in the life
In this role, you will be instrumental in shaping the future of our fulfillment operations. You will work closely with various teams, including Tech, Retail, Supply Chain, Transportation, and Operations, to develop customer-centric solutions. Your day will involve leading expansion projects, implementing technical and business solutions, and ensuring the success of our sellers. You will also engage with external partners, manage carrier relationships, and contribute to process improvements and cost optimization initiatives.
About the team
Our External Fulfillment team is dedicated to providing exceptional service to our sellers and customers. We are a collaborative and innovative group, committed to driving growth and enhancing the customer experience. By joining our team, you will have the opportunity to work with talented professionals, contribute to meaningful projects, and be part of a supportive and inclusive environment.
Learn More about Amazon Australia ( Qualifications
- Bachelor's degree
- 5+ years of experience in operations, retail and/or consulting, with a history of owning/ driving results
Preferred Qualifications
- Strong data analysis skills with experience in SQL, Visual Basic, and Power BI
- Demonstrated ability to interpret complex data and draw actionable business insights
- Proven track record of successful project delivery within scope, time, and budget
- Exceptional problem-solving capabilities with attention to detail
- Outstanding communication skills with ability to influence stakeholders at all levels
- Experience managing multiple priorities while maintaining high quality standards
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Are you a technical professional interested in joining an elite team and learning the skills necessary to maintain one of the world's largest information system infrastructures? If so, we are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management, strong technical understanding, and the drive to take AWS Data Centre Operations to the next level.
We are looking for a people manager who can collaborate, lead, and mentor a team of skilled Data centre Technicians with a variety of skills. You will be responsible for Data centre operations with a focus on continuous improvement to ensure we continue to deliver the highest level of service to our customers.
Key job responsibilities
The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organisational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centres, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Centre Space. This team works in an environment that operates 24/7.
DCO Managers are front-line leaders that ensure all aspects of our hardware and network systems are operational within our Data Centre sites. You will guide a team of technical professionals to support this endeavor, along with frequent engagement of the following activities:
* Prioritize and assign trouble tickets to data centre technicians and operators, and routinely reviewing the ticket queue for large events and address accordingly.
* Guide, train, and educate data operations technicians on the best practices related to all service owner issues
* Manage and deliver mid-size projects
* Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
* Manage a diverse team of data technicians with varying skills
* Maintain the on-call schedule coordinating absence and vacations
* Recruit and train data technicians to ensure appropriate staffing levels
* Write and deliver performance reviews for staff
* Constantly improving all our processes and procedures. We believe there is nothing we cannot improve!
* Assisting & managing relationships with external vendors & contractors.
* Ensuring we adhere to and exceed local Health & Safety standards in all our Data centres.
* Creating and maintaining metrics of all aspects of our Data centres and utilising those metrics to drive positive improvements.
* Assisting in implementing service methodologies that include incident management, problem management, change management, capacity management.
Hold or be able to attain an Australian Government Security Vetting Agency clearance (see the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 4+ years people management experience with direct reports in an IT related field
- 4+ years experience in managing IT systems
- In-depth knowledge and understanding of change concepts, problem and incident management
Preferred Qualifications
- Bachelor's degree in an IT-related field or equivalent professional or military experience
- Project Management experience
- Linux/UNIX certification and/or administration experience.
- Hardware architectures knowledge and troubleshooting experience.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Are you a technical professional interested in joining an elite team and learning the skills necessary to maintain one of the world's largest information system infrastructures? If so, we are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management, strong technical understanding, and the drive to take AWS Data Centre Operations to the next level.
We are looking for a people manager who can collaborate, lead, and mentor a team of skilled Data centre Technicians with a variety of skills. You will be responsible for Data centre operations with a focus on continuous improvement to ensure we continue to deliver the highest level of service to our customers.
The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organisational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centres, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Centre Space. This team works in an environment that operates 24/7.
A day in the life
DCO Managers are front-line leaders that ensure all aspects of our hardware and network systems are operational within our Data Centre sites. You will guide a team of technical professionals to support this endeavor, along with frequent engagement of the following activities:
* Prioritize and assign trouble tickets to data centre technicians and operators, and routinely reviewing the ticket queue for large events and address accordingly.
* Guide, train, and educate data operations technicians on the best practices related to all service owner issues
* Manage and deliver mid-size projects
* Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
* Manage a diverse team of data technicians with varying skills
* Maintain the on-call schedule coordinating absence and vacations
* Recruit and train data technicians to ensure appropriate staffing levels
* Write and deliver performance reviews for staff
* Constantly improving all our processes and procedures. We believe there is nothing we cannot improve!
* Assisting & managing relationships with external vendors & contractors.
* Ensuring we adhere to and exceed local Health & Safety standards in all our Data centres.
* Creating and maintaining metrics of all aspects of our Data centres and utilising those metrics to drive positive improvements.
* Assisting in implementing service methodologies that include incident management, problem management, change management, capacity management.
Hold or be able to attain an Australian Government Security Vetting Agency clearance (see the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are experiencing rapid growth, therefore your onboarding will be dynamic in nature, where you will gain diverse experience working in new and established AWS data centre's. These future Amazonians will rotate through various AWS locations to complete training as part of their onboarding to prepare for deployment in a data centre region. This training will be completed over a duration of 6-12 months. Once training is completed, individuals will be relocated to the permanent location.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
* 4+ years people management experience with direct reports in an IT related field
* 4+ years experience in managing IT systems
* In-depth knowledge and understanding of change concepts, problem and incident management
Preferred Qualifications
* Bachelor's degree in an IT-related field or equivalent professional or military experience
* Project Management experience
* Linux/UNIX certification and/or administration experience.
* Hardware architectures knowledge and troubleshooting experience.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.