293 Service jobs in Australia

Customer Service Representative

Macquarie Park, New South Wales BD (Becton, Dickinson and Company)

Posted 7 days ago

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**Job Description Summary**
Join our dedicated Customer Service team, where prioritizing our customers is at the heart of what we do!
**Job Description**
We are **the makers of possible**
BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Job Description Summary**
The Customer Service Representative will deliver customer service to internal and external customer's, provide administrative support and perform general administration activities as part of the Customer Service Team. The successful candidate will provide a high quality, responsive Customer Service (inbound) interface with BD's existing customer base, including dealers/distributors and medical customers. You will also process customer claims for credit and request for return of goods in a timely and efficient manner.
This is a great opportunity for a recent Graduate who is looking for an opportunity to grow a career with a global medical device technology business and have completed a degree program in **Commerce, Biomedical Engineering** or **Supply Chain** and you want a platform to help you grow, this is the opportunity for you.
**Responsibilities:**
+ Answering customer enquiries relating to product information, pricing, stock availability and order shipment tracking.
+ Processing of customer orders and sample requests.
+ Processing and co-ordination of customer claims, including credits and returns, working closely with Sales and Marketing and Warehouse associates to ensure thorough investigation and processes have been followed.
+ Use of Salesforce for case management and customer contacts
+ Proactively support Business areas, act as primary point of contact for Sales and Marketing Associates for Customer Service and Order Management related activities.
+ Participate in Business meetings, sharing relevant customer and departmental information.
+ Attend periodic product/system/strategy training. Continually challenge BD customer service procedures to ensure they are supporting our customer needs and recommend such changes to the Customer Service Manager.
+ Achievement of set Key Performance Indicators relating to accuracy of Customer Service and customer order processing Adhere to the requirements of the Quality Management System as maintained by BD Australia.
**Knowledge and Experience:**
+ Recent graduate with a degree is **Commerce, Biomedical Engineering, Supply Chain** or another related field.
+ Experience in a fast-paced customer service environment, ideally within the healthcare or FMCG industry.
+ Excellent customer service and interpersonal skills - a strong negotiator, with proven ability to resolve conflict.
+ Good communication and presentation skills (both on the telephone and in person).
+ Appreciation of Customer Service impact on existing and new business relationships.
+ Superior time management skills.
+ Active Listener.
+ Pro-active, dedicated but also flexible.
+ Attention to detail in processes and systems.
+ Organised, disciplined, and committed.
+ An ability to work autonomously within a team.
+ Innovative/effective problem-solving skills.
+ SAP and/or JD Edwards experience preferable
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
AUS Sydney - North Ryde
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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Customer Service Representative

Heidelberg Heights, Victoria Valmont Industries, Inc.

Posted 11 days ago

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Job Description

Cnr Waterdale Road & Vernon Ave Heidelberg Heights Victoria 3081
**About Us**
At Valmont, we create vital infrastructure that helps keep our roadways safer, connects communities and enables a more resilient and reliable power grid. Our work in renewable energy helps generate cleaner, more sustainable power. And we increase agricultural productivity by helping growers produce more with less. In short, our work makes life better.
**HR Products,** a Valmont Company, has grown into one of Australia's largest wholesale irrigation distributors with an extensive dealer network across the country. Manufacturing, imports and distributes quality automatic irrigation equipment for agricultural, golf course, sports turf, landscape and home watering systems throughout Australia.
**How you will contribute**
We are currently seeking a highly motivated Customer Service Representative to join our HR Products division in Heidelberg Heights on a full-time basis.
Reporting to the State Manager, you will be responsible for maintaining relationships and provide exceptional Customer Service to internal & external customers.
+ Working within the Customer Service Team to assist in processing of RFQ to Order release stages.
+ Maintain relationships with customers/ potential customers to ensure customer satisfaction and future business opportunities
+ Work with Internal stakeholders to provide support
+ Answer customer queries regarding pricing, turnaround and technical information.
+ Enter, maintain and review customer pricing and customer database.
+ Contribute as an active member of the business by generating ideas and opportunities, identifying risks and helping resolve business issues and problems.
**About you**
We are looking for someone who is passionate about all things customer service and delivering an exceptional experience for our internal and external customers, nurturing client relationships, and ensuring efficient order management.
This individual will need to have a hard-working attitude and be passionate about developing their capabilities within this space. You will also have a demonstrated ability using Microsoft Office suites and thrive in a fast paced environments.
**Why Valmont Industries?**
+ _Rewards & Benefits_ - Valmont Australia employees enjoy access to exclusive company benefits that including Discounted Private Health Insurance, Competitive Novated Lease options (remove for wage roles) and staff discounts on range of retail products.
+ _Global Opportunity -_ We have 87 facilities and do business in over 100 countries. That's how Valmont can offer opportunities that are as vast as the planet itself.
+ _Culture -_ Valmont employees spanning generations have benefitted from our commitment to work/life balance and a family-first operating philosophy.
**To apply,** please include your resume and cover letter in your application.
When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. Our products and services make a difference. Join us, and **BUILD YOUR WORLD.**
_All successful applicants will be required to undergo pre-employment checks including a medical._
_Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law._
Valmont is here to modernize vital infrastructure and increase agricultural productivity, sustainably and reliably. We galvanize steel to last a century with minimal environmental impact. We modernize irrigation to feed a growing population by utilizing the latest technology. We harden the electrical grid to enable the delivery of reliable power to millions of homes around the world. And we help make communities everywhere safer, cleaner and more connected through our smart infrastructure technology.
Valmont serves two primary markets - agriculture and infrastructure - and seven diverse product lines: Utility, Lighting and Transportation, Telecom, Solar, Coatings, Irrigation and Ag Tech. We manufacture products in 85 facilities spread across six continents, and we do business in 100 different countries.
That's what Valmont does. We conserve resources and improve life, finding ways to make innovation and technology beneficial in the real world.
+ That's the value we add.
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Customer Service Representative

Royal Park, South Australia Valmont Industries, Inc.

Posted 11 days ago

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Job Description

Cnr Wilson & Frederick Road Royal Park South Australia 5014
**About Us**
At Valmont, we create vital infrastructure that helps keep our roadways safer, connects communities and enables a more resilient and reliable power grid. Our work in renewable energy helps generate cleaner, more sustainable power. And we increase agricultural productivity by helping growers produce more with less. In short, our work makes life better.
**HR Products,** a Valmont Company, has grown into one of Australia's largest wholesale irrigation distributors with an extensive dealer network across the country. Manufacturing, imports and distributes quality automatic irrigation equipment for agricultural, golf course, sports turf, landscape and home watering systems throughout Australia.
**How you will contribute**
We are currently seeking a highly motivated Customer Service Representative to join our HR Products division in Royal Park on a full-time basis. Reporting to the State Manager, you will be responsible for maintaining relationships and provide exceptional Customer Service to internal & external customers.
+ Working within Customer Service Team, processing of RFQ to Order release stages.
+ Liaise with internal departments such as manufacturing, logistics and finance to ensure seamless order processing and fulfilment.
+ Maintain relationships with customers/ potential customers to ensure customer satisfaction and future business opportunities
+ Collaboration with external sales team, providing comprehensive support
+ Answers customer queries regarding pricing, turnaround and technical information.
+ Enters, maintains and reviews customer pricing and customer database, ensuring interactions and inquiries are documented and reported in Phocas / QAD / CRM portal.
+ Contribute as an active member of the Business by generating ideas and opportunities, identifying risks and helping resolve business issues and problems.
**About you**
+ Demonstrated experience in a sales, account management or customer service role
+ Excellent communication skills, with the ability to defuse situations and provide effective solutions to customers and internal team
+ Knowledge of QAD and Phocas, along with CRM software and procedure
+ Ability to thrive in fast paced environments, with a hard-working attitude and a passion for developing their capabilities within this space
+ Demonstrated ability using Microsoft Office suites
+ Customer-centric approach, with the ability to nurture client relationships and ensure efficient order management
**Why Valmont Industries?**
+ _Rewards & Benefits_ - Valmont Australia employees enjoy access to exclusive company benefits that including Discounted Private Health Insurance, Competitive Novated Lease options (remove for wage roles) and staff discounts on range of retail products.
+ _Global Opportunity -_ We have 87 facilities and do business in over 100 countries. That's how Valmont can offer opportunities that are as vast as the planet itself.
+ _Culture -_ Valmont employees spanning generations have benefitted from our commitment to work/life balance and a family-first operating philosophy.
**To apply,** please include your resume and cover letter in your application.
When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. Our products and services make a difference. Join us, and **BUILD YOUR WORLD.**
_All successful applicants will be required to undergo pre-employment checks including a medical._
_Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law._
Valmont is here to modernize vital infrastructure and increase agricultural productivity, sustainably and reliably. We galvanize steel to last a century with minimal environmental impact. We modernize irrigation to feed a growing population by utilizing the latest technology. We harden the electrical grid to enable the delivery of reliable power to millions of homes around the world. And we help make communities everywhere safer, cleaner and more connected through our smart infrastructure technology.
Valmont serves two primary markets - agriculture and infrastructure - and seven diverse product lines: Utility, Lighting and Transportation, Telecom, Solar, Coatings, Irrigation and Ag Tech. We manufacture products in 85 facilities spread across six continents, and we do business in 100 different countries.
That's what Valmont does. We conserve resources and improve life, finding ways to make innovation and technology beneficial in the real world.
+ That's the value we add.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Gold Coast, Queensland Concentrix

Posted 11 days ago

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Job Title:
Customer Service Representative
Job Description
This role involves answering inbound calls in relation to general enquires for credit/debit card. The primary responsibilities include providing support, answering questions, and resolving issues that may arise with clients' accounts or services. which could range from account discrepancies to technical difficulties with online banking platforms.
**Elevate Your Career with Concentrix!**
**About the Role:**
Step into your future with Concentrix as a **Customer Service Representative** . Be the trusted voice our banking customers depend on for exceptional service and support, helping resolve enquiries and contributing to our team's success.
**What You'll Be Doing:**
+ Handle inbound calls with professionalism, providing solutions for credit/debit card queries.
+ Listen actively, understand customer needs, and deliver tailored solutions.
+ Offer accurate information about our banking procedures and products.
+ Resolve issues efficiently and escalate complex situations as necessary.
+ Maintain detailed records of interactions and participate in continuous improvement initiatives.
**Why Concentrix?**
+ **Start date:** 25th of August 2025
+ **Competitive Compensation:** Earn $28.12 per hour + 12% Super and up to $130 performance-based incentives.
+ **Comprehensive Training:** Enjoy 2 weeks of paid, full-time classroom training to set you up for success.
+ **Flexible Work Options:** Choose between full-time and part-time schedules, with availability across weekdays and Saturdays.
+ **Career Growth:** Benefit from opportunities for career development in financial services.
+ **Inclusive Culture:** Join a diverse workplace with generous leave and flexible arrangements.
+ **Exclusive Benefits:** Access banking discounts and promotions after 6 months, with free parking and public transport access.
**What We're Looking For:**
+ Excellent communication and interpersonal skills.
+ Strong problem-solving abilities and a desire to help others.
+ Proficiency with computer systems, with a readiness to learn.
+ Previous customer service or call center experience is a plus.
+ Flexibility to work varied shifts, including weekends and public holidays.
**About Us:**
Concentrix Services Pty Ltd is a leader in delivering exceptional customer experiences. Partnering with over 2,000 clients, including more than 155 Fortune Global 500 brands, we operate in 70+ countries and speak over 150 languages. We invest in our greatest asset-our people-by nurturing career growth and fostering a culture of integrity and collaboration.
Join our dynamic and dedicated team today and make a real impact in customer service. **Apply now** to embark on this exciting journey with Concentrix!
Applicants must be at least 18 years of age with full working rights in Australia and pass a police and pre-employment check.
Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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Customer Service Representative

Alice Springs, Northern Territory Amentum

Posted 11 days ago

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Job Description

As a Member of the Support Services Centre team you will report to the Customer Service Team Lead. Your responsibilities will include, managing all the customer service enquiries and requests, requests can vary from resource reservations to work orders relating to maintenance requests or general knowledge of Alice Springs. You will also be responsible for working with the SSC Planning and Scheduling team to create SAP work order notifications, close out work orders, and monitor SAP and Manage Engine dashboards.
**ESSENTIAL RESPONSIBILITIES**
+ Manage site office operations including room and phone payments, Wi-Fi passwords, online accounts and locker assignments.
+ Work Order administration management including close outs and scanning.
+ Site office and accommodation room reservations and allocations.
+ Manage Engine customer requests including work order requests and conference room bookings.
+ Customer enquiries from walk ins, phone calls and emails.
+ SAP work order creation and management assisting the SSC planning and scheduling team in support of O&M and other department operations.
+ General reporting as required.
+ Manage portal content and uploads for SSC department.
+ Ensure compliance with all site environmental health and safety requirements.
+ Any other reasonable duties as requested.
**QUALIFICATIONS**
**Minimum Essential**
+ Experience with SAP
+ Computer software and application knowledge
+ Working with minimal supervision and experience
+ Working as part of a dedicated team
+ Demonstrated communication and interpersonal skills
+ Administrative skills
**Desirable**
+ Diploma/Degree in Business Admin or equivalent
+ Administrator level SAP experience
+ Records management experience
+ Capability to develop innovative solutions
+ Experience writing and developing policies and procedures
**TICKETS AND LICENCES**
**Minimum Essential**
+ Drivers License
**EXPERIENCE AND SKILLS - Minimum Essential**
+ 2 to 3 years' - working in a similar role
For further information contact
**Applicants will be required to undertake pre-employment checks which include referee checks, criminal History checks, a pre-employment medical assessment and drug test.**
**Applicants must be Australian citizens who are able obtain and retain the appropriate level of security clearance and medical clearance, applicable to each role.**
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans ( and Labor Laws Posters ( .
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Customer Service Representative

Alice Springs, Northern Territory Amentum

Posted 11 days ago

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Job Description

As a Member of the Support Services Centre team you will report to the Customer Service Team Lead. Your responsibilities will include, managing all the customer service enquiries and requests, requests can vary from resource reservations to work orders relating to maintenance requests or general knowledge of Alice Springs. You will also be responsible for working with the SSC Planning and Scheduling team to create SAP work order notifications, close out work orders, and monitor SAP and Manage Engine dashboards.
**ESSENTIAL RESPONSIBILITIES**
+ Manage site office operations including room and phone payments, Wi-Fi passwords, online accounts and locker assignments.
+ Work Order administration management including close outs and scanning.
+ Site office and accommodation room reservations and allocations.
+ Manage Engine customer requests including work order requests and conference room bookings.
+ Customer enquiries from walk ins, phone calls and emails.
+ SAP work order creation and management assisting the SSC planning and scheduling team in support of O&M and other department operations.
+ General reporting as required.
+ Manage portal content and uploads for SSC department.
+ Ensure compliance with all site environmental health and safety requirements.
+ Any other reasonable duties as requested.
**QUALIFICATIONS**
**Minimum Essential**
+ Experience with SAP
+ Computer software and application knowledge
+ Working with minimal supervision and experience
+ Working as part of a dedicated team
+ Demonstrated communication and interpersonal skills
+ Administrative skills
+ **Active TS/SCI with Polygraph Clearance** ( **No exceptions-only cleared candidates will be considered.** )
**Desirable**
+ Diploma/Degree in Business Admin or equivalent
+ Administrator level SAP experience
+ Records management experience
+ Capability to develop innovative solutions
+ Experience writing and developing policies and procedures
**TICKETS AND LICENCES**
**Minimum Essential**
+ Drivers License
**EXPERIENCE AND SKILLS - Minimum Essential**
+ 2 to 3 years' - working in a similar role
For further information contact
**Applicants will be required to undertake pre-employment checks which include referee checks, criminal History checks, a pre-employment medical assessment and drug test.**
**Applicants must be an USA citizen who have a TS/SCI with Polygraph and can retain the appropriate level of security clearance and medical clearance, applicable to each role.**
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans ( and Labor Laws Posters ( .
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Customer Service Representative

2060 Waverton, New South Wales Advertising Industry Careers

Posted today

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Job Description

Company DescriptionDrive is Nine’s brand appealing to the automotive enthusiast. Working with our industry leaders you will help us achieve our vision, to shape the future of automotive in Australia by providing authoritative reviews, detailed comparisons, and innovative commerce solutions.2025 is an exciting year to be part of the Drive Marketplace team. Drive Marketplace is on a sharp growth trajectory with a vision to become Australia’s No.2 Automotive Marketplace in Australia. The expanding Drive Marketplace team has an ambitious, forward-thinking and highly collaborative culture, with a shared passion for the automotive industry. As the on-the-ground human faces of the Drive brand within the National Drive Dealer Network, genuine partnerships and a healthy dose of hard work and fun sit at the core of the team’s success to date.Job DescriptionThis exciting new position is crucial for enhancing customer and dealer experiences within our rapidly expanding Drive Marketplace, helping Australians discover the joy of finding and buying their next car. You'll be instrumental in ensuring timely interactions and proactively supporting dealers to meet their sales goals.Day to day you will:Boost customer satisfaction and dealer retention by maintaining a high NPS score through exceptional service and follow-up.Deliver prompt first responses and effectively qualify leads, ensuring timely allocation to Drive dealer partners and managing follow-up surveys.Ensure data accuracy in all customer interactions and prepare timely dealer performance reports.Efficiently resolve issues by identifying and escalating problems, aiming to reduce repeat customer contacts.Stay informed on Drive Marketplace platform changes, product updates, and market trends to provide expert guidance to consumers and dealers.QualificationsWhat you'll bring:1-2 years of customer service/success experience, ideally in digital advertising, e-commerce, or automotive.Strong communication skills with a customer-first approach.Proficiency in CRM platforms like Salesforce.A knack for data analysis to support client goals.Excellent organisational skills and the ability to multitask effectively.Comfort working independently and collaboratively with various teams.Additional InformationNine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands. Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones.Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We’re evolving and we need people like you to bring new ideas, innovate and make your mark.How we workAt Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team. More info at Nine Careers.Our Commitment to Diversity and Inclusion:We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.
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Field Service Representative

Amberley, Queensland Northrop Grumman

Posted 5 days ago

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Job Description

AUSTRALIAN CITIZENSHIP REQUIRED FOR THIS POSITION: Yes
RELOCATION ASSISTANCE: No relocation assistance available
CLEARANCE TYPE: AU- Secret (NV1)
TRAVEL: Yes, 10% of the Time
**Description**
Northrop Grumman Australia provides the Royal Australian Air Force (RAAF) with through-life support for its fleet of **KC30-A** Multi-role Tanker Transport (MRTT) aircraft-a derivative of the Airbus A330-200. The platform is a trusted and proven asset, and the program is continually growing in capability and expertise.
**Your Role:**
As our Field Services Representative, you will provide timely, expert maintenance and troubleshooting advice on KC-30A airframe, engine, avionics and AAR Systems. You will also be responsible for:
+ Provide technical advice during scheduled and unscheduled maintenance and troubleshooting
+ Provide Deep Maintenance Support as the Field Service Representative
+ Provide technical and engineering guidance to the Commonweath withina short time frame
+ Be available to deploy at short notice both nationally and internationally for short and long-term deployments
**About you**
As an experienced Field Services Representative, you will understand:
+ Current human factors training
+ A330 or KC-30A Maintenance or Flight Line experience
+ Current CASA or DASA License
_Desirable but not essential:_
+ CAMM2 Operating Experience
**What we Offer:**
We have built our benefits to help you define your possible.
+ 18 weeks paid parental leave
+ Flexible Working Options including - Hybrid Working, 9-day Fortnights, Volunteer leave, Varying start and Finish times to suit your family needs.
+ 2 Weeks Paid Reservist leave
+ Health, Wellbeing and Generous Employee discount programs
+ Additional purchased annual and salary packaging option
+ Ongoing career progression opportunities- leadership development, education support, ongoing career growth through internal movement
**Who we are:**
At Northrop Grumman Australia, we have been defining possible for the ADF for over 20 years. Our commitment to safeguarding Australia's future by delivering pioneering technology is only matched by our commitment to building a great place to work and supporting each other.
**Everyone Matters:**
Wherever you are in your career, we have a range of policies and initiatives in place to help you define possible based on your individual needs. A variety of initiatives support STEM education, veterans, communities and the environment. And our thriving Employee Resource Groups also enable our people to share common interest in such areas as veterans, gender and young professionals.
What's Your Possible?
_As a Defence security clearance is_ _required_ _for this role, you must be an Australian Citizen. International Traffic in Arms Regulations (ITAR) are applicable, as such your_ _nationality may be a factor in_ _determining_ _your suitability for this role. You will also need to satisfy police checks and employment screening verifi_ _cation_
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Guest Service Representative

Melbourne, Victoria Marriott

Posted 11 days ago

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Job Description

**Additional Information** Guest Service Representative
**Job Number** 25122779
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. ?We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
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Service Advisor

Wetherill Park, New South Wales Cummins Inc.

Posted today

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Job Description

**DESCRIPTION**
**You will make an impact in the following ways:**
+ Document customer inquiry information within appropriate Cummins systems
+ Quote repair using the Cummins Operating System.
+ Provide prompt assistance to customers through various media - Multi-Skill/Multi-channel support (Chat/Email/Phone)
+ Resolve non-routine customer issues through understanding Cummins processes, systems and practices
+ Invoice all jobs for the Field Service and Power Gen departments upon completion of repairs.
+ Submit all types of Warranty Claims, including Goodwill.
+ Determining applicable coverages, account availability and payment terms
+ Escalate complex issues, providing documentation through process
+ Contribute ideas and suggestions on how the existing processes can be made more customer centric or efficient
+ Ad hoc participation in projects and pilot programs as they come up
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ Service and Parts programs experience
+ Strong written and verbal communication skills
+ Good understanding of both the Quickserve process and experience with Warranty processing
+ HHP/HD knowledge
+ Understanding of Service Dept processes
+ Personal commitment to HSE and leading an interdependent safety culture
+ Ability to manage external & internal key stake holders
**QUALIFICATIONS**
**_At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law._**
**Additional Information:**
+ Full Time / 38 Hours per week
+ Competitive Hourly Rate
+ Overtime as required - Penalty rates paid for all work above 38 hours
+ _Standard Shift: Mon-Fri 07:00 - 15:00_
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Office
**ReqID** 2417972
**Relocation Package** No
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