311 Service jobs in Australia
Guest Service Agent

Posted 6 days ago
Job Viewed
Job Description
This role would suit a candidate with previous experience working in the hotel or hospitality industry.
**Your day to day**
_Following are some ideal day to day activities but not limited to_
+ Help guests - you'll be happy to help if someone needs a toothbrush or directions for example.
+ Look smart - wear your uniform with pride and adhere to hotel grooming policy.
+ Regularly communicate with the team and other departments in order to maintain good relations & improve team engagement.
+ Champion the arrival experience of the hotel, greet all guests and offer appropriate greetings and ensure to recognize regular guests and IHG Rewards Club members
+ Handle guests' complaints and provide service recovery when applicable. Refer problems to the Duty Manager when assistance is required.
+ Process check in/ check-out functions, including general cashiering and processing of guest accounts.
+ Be knowledge about hotel and surroundings to be able to make thoughtful recommendations to our guests.
+ Use other safety, emergency equipment, plant materials tools and substances provided in the workplace as directed or as required in safety procedures.
+ Be knowledgeable on products we are selling - rooms, packages, car parking etc.
+ Understand the hotel product offering to be able to effectively explain to guests.
**What we need from you**
+ Excellent personal presentation and positive energy.
+ Proven skills in guest relations, problem solving and time management; and ideally have a working knowledge of hotel property management systems such as Opera. ?
+ The ideal?candidate will also have?similar Front Office / Reception experience in?a luxury environment?focused on attentive guest service.
+ Team Player - working across all Departments to deliver Great Hotels Guest Love
+ Attention to detail - creating amazing guest service moments with the team
+ Flexibility - working, weekends and public holidays are all part of the job
+ Have the legal right to work in Australia?
+ The ability to work AM and PM shifts, including on weekends and public holidays?
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:
+ Paid Birthday Leave
+ Hotel Perks like accommodation and Food & Beverage discounts
+ Enhanced parental leave
+ Proactive health days and flexible work options
+ Your career journey will be supported through our lifelong development program
+ IHG Career Milestone celebrations
+ Transfer of entitlements as you move and grow with IHG
+ Access to our discount retail platform that makes your pay go even further
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives?
We are proud to be IHG and we know that you will be too #Gofurthertogeher?
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Guest Service Agent

Posted 6 days ago
Job Viewed
Job Description
As a Guest Service Agent, you will be responsible for providing exceptional customer service to hotel guests during their stay. You will handle all guest interactions with professionalism and courtesy, ensuring their needs are met and their concerns addressed promptly.
Every day is different, but you'll mostly be:
+ Kicking off truly memorable guest experiences with the warmest of welcomes
+ Acknowledging IHG Rewards Club members and returning guests in person or over the phone
+ Taking, managing, and receiving payments for guest bookings
+ Making the check-in and check-out process feel swift and seamless
+ Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
+ Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations
What We need from you:
+ Communication skills - guests will need to come to you with concerns as well as compliments.
+ Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
+ Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills
+ Previous Front Office experience preferred.
+ Experience working with Opera preferred, but not essential.
WHAT YOU CAN EXPECT FROM US:
+ We give our people everything they need to succeed. You'll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey including:
+ Complimentary membership to our hotel Gym: Fit Collective
+ Paid birthday leave and proactive health days
+ Free dry cleaning
+ Popular hotel perks and discounts on our partner platform, and some of the best employee discounts across our IHG Hotels
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We promote a culture of trust, support, and acceptance.
Some come join us!
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Guest Service Agent

Posted 6 days ago
Job Viewed
Job Description
**About Hilton Melbourne Little Queen Street**
Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.
**About the role**
As a Guest Service Agent, you will have a visible passion for hospitality and delivering exceptional customer service. You will be part of the Front Office Team which is the main connection between ours guest and the hotel. Our Guest Service Agents are instrumental in ensuring our guests enjoy their stay. They are responsible for:
+ Welcoming all Guests and fulfilling the check-in process for Guests and group arrivals
+ Complete the check-out process for departing guests using the hotel systems
+ Manage, effectively and efficiently, Guest requests, inquiries, and complaints
+ Proactively find ways to delight and excite our guests to ensure their stay in memorable
+ Maintain current knowledge of hotel products, services and special promotional offers, as well as daily VIP movements and special events
+ Maximize sales revenues through up-selling and marketing programs
+ Perform general incoming communication duties, including answering telephone calls and responding to emails.
**What are we looking for?**
+ Have a friendly, bubbly and positive demeanour
+ Work calmly and efficiently under pressure with a keen eye for detail
+ Have excellent personal presentation and communication skills.
+ Exude a passion for delivering exceptional levels of customer service
+ Adapt to learning new computer systems with ease
+ It would be advantageous if you have:
- Proven ability in problem resolution
- Previous experience in Front Office/Concierge within a hotel
- Valid Australian Drivers License
**What will it be like to work for Hilton?**
At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past four years we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute and in 2024 Hilton ranked #2 across all industries. You can also look forward to receiving:
+ Worldwide travel discounts at unbelievable rates for you and your friends and family!
+ Competitive wages
+ Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
+ A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0BKR7_
**EOE/AA/Disabled/Veterans**
Overnight Guest Service Agent
Posted 4 days ago
Job Viewed
Job Description
**Job Number** 25115760
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as an **Overnight Guest Service Agent,** we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
**Please note that this role required valid working rights in Australia as well as a Driver's License to be considered.**
Position Summary:
+ Join our Ladies and Gentlemen and support the Front Office team with general operational tasks including Front Desk, Guest Experience and Concierge/Porter services.
+ Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
+ Operate telephone switchboard and respond to all guest enquiries, going above and beyond with each guest experience
+ Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
+ Check guest in and out using OPERA systems
+ Conduct security checks across property
+ Assist driving and parking cars when necessary
+ Deliver bags and luggage's of guest movements during the overnight period
+ Build and strengthen relationships with existing and new guests collaborating other departments, exhibiting our legendary service and enabling future bookings
+ Complete reservation administration tasks and offer general support to the team
+ Make and update room reservation. Assign rooms according to guest requests and preferences whenever possible
+ Support the overarching Rooms Division operations when appropriate and needed including Front Desk, Service Experience, Concierge/Bell & Club Operations
About You:
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar role
+ Driver's License is a requirement for the role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
+ Attention to detail in all aspects of work
+ Strong written and verbal communication skills
+ Prior luxury hotel experience would be preferable
Our Benefits:
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Service Agent / Associate

Posted 6 days ago
Job Viewed
Job Description
**What will I be doing?**
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
+ Achieve positive outcomes from Guest queries in a timely and efficient manner
+ Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
+ Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
+ Demonstrate a high level of customer service at all times
+ Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
+ Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
+ Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
+ Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Follow company brand standards
+ Assist other departments, as necessary
**What are we looking for?**
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in a customer-focused industry
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Calm, efficient, and organized with great attention to detail
+ Ability to multi-task while maintaining a positive attitude when working with a Guest
+ Professional manner with an emphasis on hospitality and guest service
+ Ability to work on your own and as part of a team
+ Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in cash handling
+ Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
+ Conflict resolution experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent / Associate_
**Location:** _null_
**Requisition ID:** _HOT0BQ7Y_
**EOE/AA/Disabled/Veterans**
Guest Service Agent (Casual)

Posted 6 days ago
Job Viewed
Job Description
Nestled in the vibrant cultural, dining, and entertainment scene in the heart of Perth, DoubleTree By Hilton Perth Northbridge extends a warm welcome with its signature cookie upon arrival. Strategically located near key attractions like Yagan Square and the Western Australian Museum, the hotel offers easy access to Perth's local treasures.
With 206 stylish guest rooms featuring modern amenities and picturesque city views, guests can unwind by the rooftop swimming pool or stay active at the 24-hour fitness centre. Indulge in delicious grill items, tapas, and cocktails at James St Bar Kitchen, ensuring a memorable stay with seamless relaxation and convenience.
**Welcome to A World of Opportunities**
Why do we enjoy working here? This is more than just a workplace.
Here you have the opportunity to develop and discover yourself as much professionally as you do as a person. We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.
**A World of Rewards**
+ **Grow your Career** your next position could be as a Team Leader or Supervisor.
+ **Personal Development** programmes are designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
+ **Smart uniform provided** andlaundered
+ **Complimentary fresh and healthy** **meals** when on-duty catering
+ **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ( )
+ **Team Member Travel Program:** discounted hotel nights from $70 per night around the world with GO HILTON!
+ **25% off Food and Beverages** (subject to individual outlets)
+ **Modern and inclusive** Team Members' areas
+ **Recognition** non-stop all year long!
**Responsibilities**
+ **Crafting Memorable Moments: The magic of guest relations and exceptional customer service!**
+ **A Brand Ambassador**
+ **Mastering the art of auditing and database wizardry, complete with record-keeping magic!**
+ **Ensuring peace of mind through vigilant safety and security measures**
+ **Swiftly addressing guest inquiries and special requests with tailored solutions**
**About You:**
+ Proven track record in a comparable position with flexibleweekend and overnight availability
+ Have full Australian working rights (at least 6 months) and reside in the Perth Metropolitan Area
+ Confident and bubbly personality, with an aptitude for hospitable service, leadership, teamwork, and patience
+ Strong English writing, reading and speaking communication, with a bonus for those who are multilingual
+ Tech-Savvy Precision and Confidentiality: Mastering technology with a keen eye for detail and data security
**WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!**
**H** ospitality **I** ntegrity **L** eadership **T** eamwork **O** wnership **N** ow
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent (Casual)_
**Location:** _null_
**Requisition ID:** _HOT0BR12_
**EOE/AA/Disabled/Veterans**
Overnight Guest Service Agent

Posted 6 days ago
Job Viewed
Job Description
Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.
**About the role**
As an Overnight Guest Service Agent, you will review financial reports, investigate anomalies, reporting any discrepancies to the Front Office Manager, Night Manager and Finance team. You will also review daily revenues against guest receipts and reports and investigates any anomalies. This role also includes hotel reception duties, including guest service, check-in/out of guest and assisting with guest enquiries. Specifically, the role will include:
+ Greet guests upon arrival and check them in/out of the hotel, ensuring all paperwork is completed accurately
+ Balance daily revenue and expense transactions, including cashier's checks, credit cards, debit cards, and other forms of payment
+ Assist with night audit duties, such as reconciling accounts receivable, posting charges, and verifying accuracy of billing information
+ Assist the manager on duty in emergency situations
**What are we looking for?**
+ Previous experience in a customer service role. Hotel or accounting experience will be highly regarded.
+ A passion for delivering exceptional guest experiences
+ Pride in ensuring the accuracy of work and actively encourages the same standard from Team Members
+ Computer literate, with intermediate to advanced knowledge of Microsoft Excel
+ Able to work on a rotating roster
+ Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
+ Well-presented, organised and calm personality
**What will it be like to work for Hilton?**
At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past four years we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute and in 2024 Hilton ranked #2 across all industries. You can also look forward to receiving:
+ Worldwide travel discounts at unbelievable rates for you and your friends and family!
+ Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
+ A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Overnight Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0BOLZ_
**EOE/AA/Disabled/Veterans**
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Guest Service Agent (Casual)

Posted 6 days ago
Job Viewed
Job Description
Situated in a prime position on the edge of the stunning Swan River, the hotel adjoins Barrack Square and the Elizabeth Quay precinct. The 229-room hotel boasts stunning panoramic river and city skyline views. This stylish full-service hotel is home to Reel Kitchen, 18 Knots Rooftop Bar, and picturesque banquet facilities.
DoubleTree by Hilton Perth Waterfront has been awarded the prestigious Australian Hotel Association of Western Australia's (AHA WA), Superior Accommodation Award in 2021 and 2023 with Reel Kitchen awarded the Contemporary Cuisine Award from AHA WA in 2023.
**Welcome to A World of Opportunities**
Why do we enjoy working here? This is more than just a workplace.
Here you have the opportunity to develop and discover yourself as much professionally as you do as a person. We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.
**A World of Rewards**
+ Smart uniform provided andlaundered
+ Complimentary fresh and healthy **meals** when on-duty catering
+ Grow your Career your next position could be as a Team Leader or Supervisor.
+ Personal Development programmes are designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
+ A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON!
+ 25% off Food and Beverages (subject to individual outlets)
+ Modern and inclusive Team Members' areas
+ Recognition non-stop all year long!
**Responsibilities**
+ Crafting Memorable Moments: The magic of guest relations and exceptional customer service!
+ A Brand Ambassador
+ Mastering the art of auditing and database wizardry, complete with record-keeping magic!
+ Ensuring peace of mind through vigilant safety and security measures
+ Swiftly addressing guest inquiries and special requests with tailored solutions
**About You:**
+ Proven track record in a comparable position with flexible weekend and overnight availability
+ Have full Australian working rights with no hours restrictions (at least 2 years) and reside in the Perth Metropolitan Area
+ Confident and bubbly personality, with an aptitude for hospitable service, leadership, teamwork, and patience
+ Strong English writing, reading and speaking communication, with a bonus for those who are multilingual
+ Tech-Savvy Precision and Confidentiality: Mastering technology with a keen eye for detail and data security
+ A problem-solver and have the zest to make things right for our team and our guests
**WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!**
Hospitality Integrity Leadership Teamwork Ownership Now
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent (Casual)_
**Location:** _null_
**Requisition ID:** _HOT0BRO4_
**EOE/AA/Disabled/Veterans**
Guest Service Agent (Casual)
Posted 19 days ago
Job Viewed
Job Description
The Old Clare is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.
About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
About Ode Hotels:
Ode Hotels are stories to stay in. The kind of places that are part of something bigger. That’s the beauty of old buildings: they beckon you to read between their lines. Stained glass has a colourful past. Sandstone traced is nature’s braille. As time goes by, community and culture leave their indentations, and guests leave wanting to come back. Preservers of place, and forever open to possibility, Ode Hotels are spaces that hold space.
About The Old Clare:
A darling of the Ode anthology, The Old Clare Hotel is a classic you’ll never want to put down. She knows the area like the back of her hand, turning neighbours into friends and tourists into locals. Here, community and creativity run deep, and true to Clare’s humble beginnings, her down to earth nature is disarmingly friendly. Stretching across two iconic heritage-listed buildings, The Old Clare Hotel is wise beyond her years, curated with the curious in mind.
About the Role:
At The Old Clare, we're not just about checking guests in - we're about welcoming them into a world of memorable moments. Our Front Office team is searching for a Guest Service Agent who can elevate our guest experiences with new ideas, boundless enthusiasm, and a passion for creating unforgettable stays.
As a Guest Service Agent, you will be the first smile our guests see and the lasting impressions they take with them. Your role is to ensure every guest feels welcomed home, and you will make their time with us remarkable by offering thoughtful, attentive services. Here is how you will help us achieve that:
- Represent the face of the hotel, offering a warm welcome to every guest who walks through the doors.
- Follow best practices in all procedures and policies, ensuring seamless service at every touchpoint and committing to the hotels high standards.
- Embrace challenges with a smile and proactive approach, always finding ways to make our guests experiences even better.
- Work closely with the entire team, from Front Office to Housekeeping, Management, Sales, and beyond. Ensuring every detail of our guest's stay is flawless.
- Always be aware and on alert of Workplace Health & Safety and hotel security practices to keep both guests and staff feeling safe and cared for.
About you:
- Previous experience in a similar role is highly regarded.
- Excellent communication and interpersonal skills.
Benefits & Perks:
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Join Ode Hotels and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.
Guest Service Agent - Front Office
Posted 6 days ago
Job Viewed
Job Description
**Job Number** 25115196
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia, 2000VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
At the heart of local communities, Sheraton brings people together-both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Guest Services Agent because together, we are better. Start your career at Sheraton, where you don't just work - you belong.
Position Summary:
+ Support your Guest Services team with general operational tasks
+ Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
+ Assign rooms according to guest requests and preferences whenever possible
+ Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
+ Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
+ Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
About You:
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
Our Benefits:
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.