50 Service Delivery jobs in Australia

**Lead a team that makes personalised healthcare possible.**
As the **Manager of our Stryker iD Service Centre** , you'll lead a passionate, high-performing team of Design Engineers in a fast-paced, evolving environment. **No technical background required** -just a deep passion for people leadership and driving performance through culture, collaboration, and purpose.
This role is perfect for someone in customer solutions or customer service management looking to take the next step into leading a more technical, high impact team!
**About Stryker's Custom Implants Division**
Stryker's Custom Implants division specialises in delivering patient-specific solutions with a strong focus on craniomaxillofacial (CMF) reconstruction. We partner closely with surgeons to design and manufacture custom implants tailored to each patient's unique anatomy-often in complex, high-stakes cases involving trauma, tumour resection, or congenital conditions. It's a fast-paced, purpose-driven environment where clinical precision meets cutting-edge innovation to restore form, function, and quality of life.
**What You'll Do**
+ Coach, support, and inspire a diverse team of team leads and specialists to achieve their best
+ Build a culture of high performance, trust, accountability, and development
+ Translate global strategy into local action across ANZ, bringing clarity and focus
+ Connect with internal partners in manufacturing, sales, operations, R&D, and marketing
+ Ensure on-time service delivery and customer excellence across regions
**Who You Are**
**Required**
+ A proven people manager (3+ years) with a passion for culture, coaching, and performance.
+ Strong communicator and collaborator who brings out the best in cross-functional teams.
+ A strategic thinker who can set clear direction and empower their team to deliver.
+ Comfortable in complex, dynamic environments-structured yet flexible in your approach.
+ Experience in customer-focused, service-led environments (industry background not essential).
**Preferred**
+ Bachelor's degree in related field (Science, Engineering, Design, Business)
**Why Join Us?**
+ **Make a difference:** Lead a team that delivers life-changing medical solutions to patients
+ **Be part of something bigger:** Join a global med-tech leader with a strong local presence and mission to make healthcare better
+ **Grow your career:** Access development programs, global leadership exposure, and stretch opportunities
+ **Enjoy real flexibility:** Blend office-based collaboration with remote working, plus occasional regional travel
+ **Get great benefits:** Competitive salary, bonus, wellbeing initiatives, lifestyle perks, and more from day one
**At Stryker, leadership isn't about titles - it's about impact.**
If you're ready to empower a high-performing team and lead with purpose, we'd love to hear from you.
**Apply now to shape the future of personalised healthcare in APAC.**
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Urgent requirement of  EL2 Technical Service Delivery Manager - Contract  - Canberra RequirementsMinimum 3 + years knowledge and experience implementing the Australian Signals Directorate (ASD) Essential Eight and the applicable Information Security Manual controls to achieve Maturity Level One in a complex ICT Environment, and/or Significant knowledge and experience implementing the Microsoft 365 product suite or similar digital transformation projects in a complex ICT Environment.Minimum 3 + years' experience and knowledge in delivering Cyber Security and assurance projects, including managing project scope, schedule, budget constraints and providing support to clear issues blocking delivery Weighted Criteria : Experience working with and influencing internal and external stakeholders and partners to minimise the organisation change impact in order to successfully implement Cyber Security mitigations.Proven track record in leading technical teams and managing cross-disciplinary technical programs, from project definition to product delivery/demonstration. Department : Services Australia Estimated start date : Wednesday, 01 May 2024 Initial contract duration :  30 June 2025 Extension term :  12 Months Number of extensions : 02 Location of work : ACT, NSW, QLD, SA, VIC Security clearance : Must have Negative Vetting Level 1 Working arrangements : Canberra -the work is to be performed at the department premises. Adelaide-Brisbane-Melbourne-the work is to be performed at the department premises. Some remote working arrangements may be considered Email: 

Service Operations Manager – Medically Supervised Injecting Centre (MSIC)

4-5 days per week (flexible) | Permanent | Gadigal Land, Kings Cross, Sydney

Closing date for all applications Sunday, November 16th 2025

This isn’t just another job.

It’s the chance to manage and support the incredible people who deliver one of Australia’s most unique and life-changing health services. First and foremost, this is a people manager role – guiding, developing, and standing alongside the team who provide compassionate, frontline care where it’s needed most.

At MSIC, lives are saved every day, a judgment-free space is created, and respectful, practical healthcare is put into action.

After many years of extraordinary service, our much-loved Operations Manager is moving on. We are now searching for someone equally remarkable to step into this pivotal role and help shape the future of the Medically Supervised Injecting Centre (MSIC).

You’ll ideally commence in February 2026, with generous handover support to ensure a smooth transition; however, for the right person, we have the flexibility to bring the start date forward.

Why MSIC matters

MSIC was the first supervised injecting facility in the Southern Hemisphere. Since opening its doors in 2001, thousands of overdoses have been safely managed, countless lives saved, and tens of thousands of referrals made to health and social services.

But MSIC is more than a service. It’s a sanctuary – a place where people who inject drugs are treated with dignity, humanity, and respect. It’s proof that harm reduction works. And it’s where your leadership, supporting those at the frontline, can change lives on a daily basis.

About the role

As Service Operations Manager, you’ll be at the heart of this work. Leading MSIC’s senior team and working alongside our Medical Director, you’ll ensure the centre runs smoothly, safely, and with unwavering commitment to harm reduction.

This role is a people leader position. You’ll guide, support, and empower the teams who provide vital frontline services, ensuring they have the resources, capability, and confidence to deliver exceptional care. Alongside this, you’ll blend operational leadership with strategy, advocacy, and community engagement – overseeing daily operations while contributing to the bigger picture, shaping how MSIC evolves and how Uniting’s Communities Directorate responds to emerging health and social issues.

What you’ll do

• Lead with compassion, creating a safe, inclusive, and high-performing workplace.
• Ensure our services reflect the highest professional and clinical standards – always guided by harm reduction values.
• Inspire and support a multidisciplinary team to deliver extraordinary care to people who inject drugs.
• Engage with government, health partners, community, and NSW Police to strengthen MSIC’s impact and reputation.
• Drive innovation, continuous improvement, and new opportunities for funding and service development.
• Represent MSIC proudly as a leader in public health, harm reduction, and social justice.

Who we’re looking for

You’re an experienced leader with a heart for people and supporting leaders so they can support their own teams of frontline workers. You’re driven by the belief that everyone deserves dignity and care – no matter their circumstances. You thrive in complex, fast-moving environments, can balance operational detail with long-term vision, and you aren’t afraid to take a stand on what’s right.

If you’ve held responsible people leader positions and if harm reduction speaks to your values, then this role could be life-changing for you – just as you’ll change the lives of others.

You are strongly encouraged to contact MSIC directly on and arrange a visit before you apply. Please ask for Marianne Jauncey or Miranda St Hill.

How to apply

We’d love to hear from you. Please include a cover letter that tells us why this role speaks to you and what draws you to work with Uniting and MSIC.

For further information regarding the recruitment process, please contact Louise Massie on or via .

**Job Description**
The Service Operations Intern supports the Dealer Training and Brand Quality teams within the GM Aftersales organization by assisting with the general administration and management of programs, policies and processes fundamental to the operation of these functions. The role directly supports vehicle quality improvement processes, and Dealer Sales and Technical Training programs across all GM products sold within Australia and New Zealand.
**Brand Quality:**
+ Support the review of Technical Assistance Centre (TAC) Cases and Field Product Reports (FPRs) to discover emerging vehicle issues
+ Using multiple data sources such as Quality Data Analytics Platform (QDAP), TrackerGART, Global Warranty (GWM), compile and analyse warranty trend information to assist with issue identification & definition activities, and to measure/analyse the success of service solutions
+ Assist with the management of the Aftersales Top Issues List (TIL) and monitor progress of open issues using the global Problem Resolution Tracking System (PRTS)
+ Assist with the management of quality and problem resolution forums with homerooms and suppliers, including the Right Hand Drive (RHD) remanufacturing process, for products sold under the GM Specialty Vehicles (GMSV) and Cadillac brands
+ Assist with the operation of Captured Test Fleet (CTF) programs
+ Assist with the management and resolution of Vehicle Exchange (VEX) vehicles
+ Assist the TAC Team with data and reports that define top issues and general team performance vs KPI's
**Dealer Training:**
+ Assist the training academy teams preparation and delivery of events such as drive days and the Technicians Guild Program
+ Liaise with stakeholders to source vehicles in a timely manner for training purposes and support the management of the training fleet
+ Process travel subsidy claim requests and dealer payments through the Sundry Billing Request Form (SBRF) system
+ Submit dealer Learning Management System (LMS) license fees (quarterly) and GMSV dealer training subscriptions to Conduent
+ Raise and manage the Training Academy purchase orders and invoice approvals through SAP
+ Support the publication of dealer facing bulletins through Global Connect
**Knowledge:**
+ Experience using Microsoft Excel and Power point essential, Power BI highly regarded
+ Flexible attitude to work assignments and a willingness to take on a diverse range of tasks
+ Knowledge of and aptitude relating to data collection / statistics
+ Some knowledge of automotive business processes and customer expectations highly regarded
+ Knowledge of vehicle mechanical and electrical systems advantageous (not required)
**Skills:**
+ Good computer literacy
+ Problem solving
+ Ability to plan, prioritize and manage/follow up tasks
+ Good negotiating skills
+ Capable of building rapport and relationships across multiple business functions
**Experience/Education:**
+ Currently studying, qualifications in Business, Engineering, Science or similar discipline
**Competencies:**
+ Drive for Results
+ Initiative
+ Problem Solving
+ Enthusiastic and Positive Attitude
+ Organisational skills
**Quality Accountability** :
All employees of GM are assigned the responsibility and authority to:
+ Ensure that you comply with your obligations under the Australian Consumer Law and the GM Australia Consumer Compliance Policy and its associated procedures. In particular, you are responsible for applying the requirements of the Australian Consumer Law within operational processes working with other parts of the GM Australia business and dealerships, in addition to interactions with customers, dealers and any escalated customer issues.
+ Process conforming products/services to the next stage of processing or to the customer after having been trained and authorised to carry out the process in accordance with relevant procedures, standardised operation sheets or job instructions and/or having completed all documentation and tests.
+ Place a temporary hold on any process that is non-conforming to normal specification/standards. Employees must immediately refer the non-conformance to the Supervisor in charge, for approval to continue or initiate corrective action.
+ Comply with GM health and safety policies and procedures including the use of safety equipment provided so as to protect their own health, safety and welfare and to avoid adversely affecting the health and safety of any other person.
+ Ensure that environmental issues arising from their activities are managed according to legal requirements, the Environmental Policy and procedures and good management practices.
+ Refer any environmental issue/s arising from their activities immediately to the Supervisor in charge for approval to either continue or initiate corrective action.
+ Ensure that all work area process changes with a significant environmental aspect are controlled.
+ Ensure that you comply with your obligations under the Australian Consumer Law and the GM Consumer Compliance Policy and its associated procedures. In particular, you are responsible for applying the requirements of the Australian Consumer Law within operational processes working with other parts of the GMSV business and dealerships, in addition to interactions with customers, dealers and any escalated customer issues.
NOTE: An environmental aspect is regarded as an element of the organisations activities, products or services that has the potential to impact on the environment.
**Diversity:**
All employees of GM are required to support GM's Diversity programs, and to abide by its Equal Employment Opportunity, Harassment and Bullying policies and procedures at all times while acting within their capacity as an employee or while acting on behalf of or with GM.
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Company DescriptionNine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands. Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones.Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We’re evolving and we need people like you to bring new ideas, innovate and make your mark.Job DescriptionData, Product and Tech Enterprise plays a pivotal role in the digital value chain, empowering Nine’s future with enterprise products and platforms that deliver user centred data, technology and insights.The Delivery Manager for Commercial Growth is a dedicated role that enables and drives the successful end-to-end delivery of commercial projects and product features across Nine. This role is crucial for managing the planning, execution and support of growth initiatives ensuring they are delivered efficiently, meet user needs, and maximise commercial value for Nine.What you’ll do:Drive continuous value delivery across the Commercial Growth and Finance Reporting portfolio.Manage and facilitate Agile ceremonies, ensuring process discipline.Develop adaptable plans and actively manage team flow and pace.Proactively resolve complex inter-team and cross-departmental dependencies.Track and report on portfolio feature progress and status.Facilitate end-to-end delivery of features and projects, removing obstacles.Coach and mentor squads and teams to foster a growth mindset and solve challenges.QualificationsWhat you’ll bring:Proven experience in proactively managing delivery flow, risks, and impediments to maintain momentum.Demonstrated experience in Agile methodologies (Scrum, Kanban) and their practical application.Understanding of the SDLC (Software Development Life Cycle).Proficient with Agile project and collaboration management tools (e.g., JIRA, DevOps, MIRO).Relevant Agile certifications.Desirable:Experience in the media industry and large-scale data platforms.Additional InformationHow we workAt Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team. Our employee benefits include:18 weeks paid parental leave with no distinction between primary and secondary carers.Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks.Digital newspaper subscription to our mastheads.Annual gift voucher for Stan subscription.More info at Nine Careers.Our Commitment to Diversity and Inclusion:We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.

Company DescriptionNine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands. Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones.Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We’re evolving and we need people like you to bring new ideas, innovate and make your mark.Job DescriptionAs a Delivery Manager, you are accountable for team performance and fostering a highly motivated and collaborative environment. Your core focus is to ensure the team delivers value by proactively removing obstacles and championing continuous improvement. You will also coach and mentor individuals in applying appropriate Agile and Lean tools and techniques.What You'll DoDelivery Momentum: Plan, manage flow/pace, tackle risks, and visualize progress (metrics).Agile Practices: Implement and coordinate effective team-level practices; champion agility.Culture: Foster experimentation, rapid iteration, and ownership; promote an Agile mindset.End-to-End: Facilitate lifecycle stages, streamline processes, and ensure user-centric, data-informed outcomes.Coaching: Guide teams/individuals (using strong listening) to explore problems with a growth mindsetQualificationsWhat You'll Bring:Expert Leadership: Proven ability to lead, coach, and empower cross-functional Agile teams to build and ship high-quality digital products and services.Agile Mastery: Strong command and practical application of Agile and Lean principles (e.g., Scrum, Kanban, LeSS, etc.).Delivery Flow Management: Proactive experience in identifying, managing, and mitigating delivery flow, risks, and impediments to maintain consistent team momentum.Stakeholder Acumen: Exceptional communication, collaboration, and stakeholder management skills, bridging the gap between technical, product, and business teams.Bonus Points:Experience with subscription-based products/services or digital personalization/identity solutions is a significant plus.Additional InformationHow we workAt Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team. Our employee benefits include:18 weeks paid parental leave with no distinction between primary and secondary carers.Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks.Digital newspaper subscription to our mastheads.Annual gift voucher for Stan subscription.More info at Nine Careers.Our Commitment to Diversity and Inclusion:We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.

**Date Posted:**

**Country:**
Australia
**Location:**
LOC7011 : 12/14 Activity Crescent Molendinar, QLD, 4214 Australia
At Otis, it's our people that make us different. Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.
Come and join OTIS today and be part of TIME 2025 World's Best Employers!
**About You**
We are looking for an experienced **Service Manager.**
This permanent role will be based in our **Gold Coast** office, and you will report to the Senior Manager, Service Sales.
You will ensure the safety and well-being of employees and customers, including specialized field-based supervision, management, and coaching of a Service Field team responsible for the Service, Maintenance, and Repair of equipment in the Otis portfolio of clients in Queensland.
**Your Key Responsibilities**
+ Manage and direct all Service and Repair Field employees.
+ Identification and delivery of Safety and Field related coaching and training as relevant to individual employees and teams, to ensure achievement/exceeding of KPIs and business objectives.
+ On a roster basis, stand by as Duty Supervisor to assist night call mechanics and dispatch emergency service parts interstate, when necessary. This includes attending the site as necessary in the event of a serious and escalated issue.
+ Maintain and promote effective team-oriented and collaborative working relationships internally and externally (including with other Service Managers, Service Project Managers, customers, and Government Inspectors).
+ Responsible and accountable for ensuring that procedures and methods used in delivering customer/company outcomes are carried out in accordance with business and legislative requirements and meet customer expectations.
+ Partner with the relevant Sales Team employees to meet and exceed customer expectations.
+ Validating the quality of service/maintenance/repair through annual surveys/audits and delivering outcomes of audit findings to promote continuous improvement.
+ Take on additional Units and/or Service Manager territory as required to manage peaks in workload across the Branch (i.e., during role vacancies and annual leave periods).
**What you will need to be successful**
+ Have qualifications or trade certifications within the Engineering or related field. An Electrical license would be an added advantage.
+ Hold a Supervisory certificate such as Front-Line Leadership with a minimum of 5 years as a tradesperson within the Lift industry (preferred)
+ Have a valid driver's license.
+ Minimum 5 years of experience supervising and managing teams in a construction, service, or trades environment.
+ Strong customer focus, teamwork, and time management abilities.
+ Has strong business acumen, is adaptable, and results-oriented.
+ Sound knowledge of computer systems for functional hardware and software.
+ Excellent written and verbal communication skills.
+ Has the ability to liaise and influence all stakeholders within the organization.
**Apply today to join us and build what's next.**
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. 
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

**DESCRIPTION**
Our culture believes in **_POWERING YOUR POTENTIAL_** . We provide global opportunities to develop your career, make your community a better place, and work with today's most innovative thinkers to solve the world's toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what **_#LifeAtCummins_** is all about.
Reporting to the Branch Manager, the Service Manager, supports the Tamworth operations team in providing best in class service for our ever expanding and loyal customer base of Automotive, mining, power generation and agricultural customers within the New England Northwest. This role is considered a strategic position, managing the 40+ strong Tamworth Service Department in its day-to-day operations as well as maintaining strong relationships with our strategic customer base. s:
Responsibilities:
+ **Supervise and Coordinate:** Manage Service Technicians and/or Service Team Leaders, including coordinating and scheduling their work and ensuring alignment with repair plans.
+ **Quality and Productivity Monitoring:** Monitor Technician productivity and repair quality, providing coaching and feedback to foster professional growth.
+ **Technical Support:** Provide first-level support to Service Technicians, escalating technical issues when necessary.
+ **Logistics Management:** Oversee service logistics, ensuring efficient and safe use of materials, equipment, and personnel.
+ **Quote and Documentation Management:** Develop or review quotes for accuracy, update customers on repair status, and manage service documentation.
+ **Continuous Improvement:** Engage in continuous improvement activities to enhance processes and meet changing customer expectations.
+ To be successful in this role you will need the following:
+ **Relevant Experience:** Intermediate-level experience in a technical field with demonstrated team leadership skills.
+ **Educational Requirements:** College, university, or equivalent degree in a relevant discipline or equivalent relevant experience.
+ **Technical Skills:** Proficiency in diagnosing and troubleshooting mechanical and electronic issues, using electronic service tools, and managing service documentation.
+ **Customer Focus:** Strong ability to build and maintain customer relationships and handle conflicts effectively.
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ **Relevant Experience:** Intermediate-level experience in a technical field with demonstrated team leadership skills.
+ **Background:** You would ideally come with trade qualification and background from the Mechanical Industry - on / off highway, mining, agriculture, heavy diesel or light vehicle
+ **Technical Skills:** Proficiency in diagnosing and troubleshooting mechanical and electronic issues, using electronic service tools, and managing service documentation.
+ **Customer Focus:** Strong ability to build and maintain customer relationships and handle conflicts effectively.
+ **Financial Acumen:** Understanding and application of financial indicators for better business decision-making
**QUALIFICATIONS**
.
**Job** Service
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Exempt - Experienced
**ReqID**
**Relocation Package** No

**Job Description Summary**
The Delivery Manager is a pivotal part of the services organization, who owns the project's Delivery Model and is the Technical Leader on the Project. The Delivery Manager cultivates relationships with a portfolio of customers in both pre-sales and project delivery phases and provides objective advice and assistance on the strategy, structure, management and operations of a customer organization, in support of identified business purposes and objectives.
The Delivery Manager provides technical leadership in pre-sales and delivery phases to clients, cross-functional GE Vernova teams and key suppliers to identify and define client business outcomes and continues to manage those relationships to ensure outcomes are met within project constraints. You will play a key leadership role in defining, implementing and maintaining the internal Project Engineering team's best practices and delivery standards across existing and new opportunities.
Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.
**Job Description**
**Roles and Responsibilities**
+ Share responsibility with the Project Manager (PM) through close coordination for scope management, schedule, risk management, and quality management.
+ Accountable for the end-to-end software delivery to meet the schedule, cost and quality commitments.
+ Project Execution control: Build effective Work Breakdown Structures (WBS) as well as accurately track, update, and report task activity progress. Manage project team and activities to drive project deliverables
+ Communicate effectively with Project Manager, Customer, Project team (APAC and global), DevOps on project and technical items such as project status, risks and mitigation, scope, and issues
+ Trigger and validate engineering Gate Reviews (Requirements, Design, Factory Testing Readiness, Site Acceptance Readiness) within GE and the customer
+ Utilize software delivery performance measurement tools and indicators (e.g.Smartsheets)
+ Deploy GE Vernova GridOS and Performance solutions to client environments.
+ Fluent in full stack development, backend services, middleware, and presentation layer including UI/UX needs in order to deliver custom integrated solutions to our clients.
+ Collaborate with our Service Engineering development lead during the development cycle to ensure all custom deliverables meet defined needs and standards and are on time and budget.
+ Respond to all client inquiries, bugs, and product ideas for in-flight projects and file tickets for the Product team.
+ Lead the simulation of project scenarios utilising combinations of solutions, configuration, and input data.
+ Perform use case and client specific testing runs and lead factory and site acceptance testing.
+ Automate solution processes and complete workflows using existing API documentation.
+ Analyse and assess data and results of project activities and tasks.
+ Hands-On experience, with certification a plus, in deploying solution to the AWS cloud (GE's and / or the clients).
+ Report on project outcomes and present findings to project partners and stakeholders.
+ Utilize GE Vernova Product knowledge and expertise to drive excellence in execution through continuous improvement, change management (costs base reduction, lead time reduction, productivity improvement, quality improvement, etc)
+ Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customers
+ Good understanding of DevOps concepts, such as automated builds, automated deployments and automated tests, to lead customers and apply those concepts to your daily deliverables
+ Validate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans. Work with Project Manager to communicate with customer.
+ Assist in the tendering process for project proposals or CRs working with the Customer Engagement team/resource managers to validate scope and estimates as well as reviewing each proposal with the customer.
+ Ensure a smooth transfer to maintenance at project end
+ Engage in Customer management activities with Project Manager
+ Work with Project Manager to report or resolve any process non-conformances in a timely manner
Additional Responsibilities:
+ Technical Leadership of the delivery and implementation of large complex solutions
+ Analyze, define and prioritize Business and Functional requirements and processes and propose technical solutions to meet the business issues and close inefficiency gaps
+ Responsibility for the Business requirements through the entire lifecycle of the project from definition, implementation, test and delivery
+ Create and maintain relationships with key decision makers, stakeholders and 3rd Parties
+ Participate & lead technical requirements workshops
+ Write and present technical proposals and presentations
+ Ability to take ownership of issues and get them resolved using self-driven initiative
**Required Qualifications**
+ Bachelor's or Master degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university or college experience.
+ You have strong electricity industry knowledge, with 2+ years relevant work experience.
+ You will bring strong analysis skills including requirements elicitation and management skills.
+ You understand how to trace a requirement to a design specification and the test plans / cases.
+ You are comfortable automating processes and utilizing or building scripting solutions to support product solutions.
+ You bring software development experience and a strong understanding of the SDLC and integrating custom solutions into a product, in our case the GE Vernova GridOS and Performance products.
+ You are highly familiar with emerging energy industry trends and implications on utility clients in the area of DER management, distribution planning, IT, SCADA and asset management with a strong background in analysis
**Desired Characteristics**
Teamwork.
+ You are a natural collaborator and demonstrate a "we before me" attitude.
Problem Solving.
+ You can quickly understand and analyze various approaches and processes and are able to configure solutions to client needs given existing product functionality. You have the ability to drill down to the details, obtaining the right level of specificity for your team. You can creatively solve complex problems.
Communication.
+ Strong written and verbal communication style. Can effectively share complex technical topics with various levels of audience.
Growth Mindset.
+ You are deeply curious and love to ask questions. You're a lifelong learner.
Client Focus.
+ You enjoy being in front of clients, listening to their needs. You are deeply focused on ensuring their success. You can create powerful user stories detailing the needs of your clients.
Innovation.
+ A genuine interest in new tools and technology. You learn new software quickly without extensive documentation or hand holding.
Nice to have:
+ Master's degree.
+ AWS Certification.
+ TOGAF Certification
+ DevOps hands on experience.
+ Cybersecurity hands on experience.
+ Familiarity with cloud-based solutions and deployment activities (Azure and / or GCP)
+ Utility integration experience (E.g. GIS, SCADA, ADMS, OT, OMS etc.)
+ Experience with power system analysis software (egOpenDSS, CYME, Powerfactory, Synergi etc.)
As GE Vernova is a global organization, working across different time zones, and monitoring, reading and responding to contact outside normal working hours can be expected.
As GE Vernova is a global organization, working across different time zones, and monitoring, reading and responding to contact outside normal working hours can be expected.
**Additional Information**
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.