48 Specialist Support jobs in Australia

Job Title:
Member Support Specialist
Job Description
**Join Our Expanding Team - Over 20 New Roles!**
We're excited to announce that our Australian Super team is growing rapidly due to our thriving business. We are looking for passionate customer experience professionals eager to support one of the nation's leading superannuation funds.
As we expand, leadership and support roles will become available, offering you opportunities for development and career growth. Whether you have call centre experience or are new to the field, we value your enthusiasm and dedication. We provide comprehensive training and the tools you need to succeed.
If you're ready to grow with us and make a significant impact, we want to hear from you!
**What You'll Do:**
+ Customer Support: Handle inbound calls and deliver clear, helpful support with online support, super accumulation, withdrawals, pension, investments, and employer contributions.
+ Problem Solving: Use internal systems to address enquiries and resolve issues.
+ Security and Compliance: Maintain the security of customer information and adhere to compliance protocols.
+ Guidance: Direct customers to additional resources when necessary
**Why You'll Love Working With Us:**
+ Comprehensive Training: Bring your customer service skills, and we'll equip you with everything else you need.
+ Flexible Start Dates: Start your journey with us at your convenience, with various intake dates available throughout June and July.
+ Work-Life Balance: Enjoy a Monday to Friday schedule with rotating shifts between 7 am and 8 pm.
+ Competitive Compensation: Earn $53,688 per year, plus superannuation and performance incentives.
+ Inspiring Workspace: Work from our modern office at 7 Tomlins Street, South Townsville, with beautiful scenic views.
+ Flexible Roles: Choose from full-time and part-time positions.
+ Career Growth: 80% of our frontline leaders on this account began in this role, providing clear pathways for advancement.
+ Supportive Culture: Join a team with regular social events, a relaxed dress code, and programs focused on employee wellbeing.
**What We're Looking For:**
+ Communication Skills: Friendly, professional demeanour in all interactions.
+ Multitasking Ability: Comfortable navigating multiple systems simultaneously.
+ Composure: Remain calm and focused in high-pressure situations.
+ Positive Attitude: Eager to learn and grow within the role.
+ Team Player: Strong individual accountability and a collaborative mindset.
**Ready to Apply?**
If you're looking for a stable, rewarding role where you can build real skills and grow your career, apply today, and see where a career at Concentrix can take you!
_Applicants must be at least 18 years old and have full working rights in Australia, with the ability to complete background, police, and credit checks._
Location:
AUS Townsville - River Quays, Level 6, 7 Tomlins Street
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Be an essential element to a brighter future.
We work together to transform essential resources into critical ingredients for mobility, energy, connectivity and health. Join our values-led organization committed to building a more resilient world with people and planet in mind. Our core values ( are the foundation that make us successful for ourselves, our customers and the planet.
**Job Description**
Kemerton is hiring a Production Support Specialist. This position is located on site at the Kemerton site.
**What You Will Do**
+ Have ownership for the administration of OSiPI on site for production.
+ Develop & build standardized OSiPi screens for each production area of the site to enable standardized operating philosophies.
+ Assist with Operations Excellence implementation within the Production areas.
+ Establish and maintain systems to track and report on overall equipment effectiveness.
+ Establish and maintain systems to raise, execute and implement resulting actions from RCA's related to Safety, Quality, Reliability and Production incidents.
+ Implement production related improvement projects.
+ Develop and maintain production reports.
+ Support end-of-the-month reporting by developing and maintaining production accounting systems.
+ Assist with developing key competencies for operators in the production departments.
+ Support all Area Production Coordinators for activities and any shutdown outage requirements.
+ Support the Production Team in all initiatives in the development of achieving good operational practices.
+ Support the procedural document development in the Production teams
+ Support, develop and implement production initiatives to improve production performance.
+ Collaborate with the maintenance and production teams to institute aligned focus.
**What You Bring**
**Required:**
+ Seven (7) + years' relevant experience in a production environment within a chemical manufacturing environment
+ Experience in chemical processing operations with respect to safety, environmental and responsible operations requirements, regulations and legislation
+ Excellent technical understanding and articulation, coupled with strong influencing capability.
+ A demonstrated ability to manage conflicting priorities while maintaining key stakeholder interests and relationships.
+ Exposure to and a strong understanding of production monitoring and reporting programs for plant performance and reliability.
**Preferred:**
+ Diploma level qualification in Engineering or Business highly desirable
**Benefits of Joining Albemarle**
+ Competitive compensation
+ Comprehensive benefits package
+ A diverse array of resources to support you professionally and personally.
We are partners to one another in pioneering new ways to be better for ourselves, our teams, and our communities. When you join Albemarle, you become our most essential element and you can anticipate competitive compensation, a comprehensive benefits package, and resources that foster your well-being and fuel your personal growth. Help us shape the future, build with purpose and grow together.

**Requistion ID** : 80624
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
**Bringing out the best in people**
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us.
Working at Dentsply Sirona you are able to:
**Develop faster** - with our commitment to the best professional development.
**Perform better** - as part of a high-performance, empowering culture.
**Shape an industry** - with a market leader that continues to drive innovation.
**Make a difference** -by helping improve oral health worldwide.
**What We Are Looking For** **- Scope of Role**
We are looking for an experienced and talented Technical Support Specialist that will be responsible for delivering both customer service and advanced technical support to internal and external stakeholders for Dentsply Sirona's SureSmile Software. Key responsibilities include providing guidance on case planning, software navigation, and related processes via email and telephone.
Given the lean structure of the team, the role requires flexibility and the ability to operate across a broad range of functions. Additionally, as this position supports time zones across the APAC region and operates within a global organization, there is an expectation of availability outside standard business hours.
**What Will You Do** **- Responsibilities for Employment**
§ Manages all order- and software-related queries from all SureSmile customers
§ Repsonds to calls and/or emails by gathering requested information, creating cases and following or escalate case to resolution
§ Supports software intergratios and exports of STL/DICOM Files
§ Handles end to end management of multiple projects and customer issues
§ Records all order- or software-related queries and follow/escalate to resolution
§ Works as part of a broader customer support team, providing back up and support and sharing responsibility for completion of tasks as required
§ Collaborates across departments including Customer Support, Shipping, Supply Chain , User Maintenance, Manufacturing, and Digital Lab, Field Support Team
§ Documents of all pertinent end-user identification information, including name, practice, contact information and nature of problem or issue
§ Issues escalations, when needed, to appropriate person or department
§ Communicates regularly with manager and customer to keep interested parties updated and informed about status and ultimate resolution of issue
§ Processes orders/changes according to the established department policies and procedures
§ Informs customer of unit pricing, shipment dates, anticipated delays and any additional information including addressing customer billing questions
§ Tracks orders and deliveries to check overdue dispatches and delivery status
§ Manages data updates and shipment files to ensure the work trail and delivery rescheduling
§ Manages return of goods with the shipping and IT department, and ensure correct customs documentation
§ Monitors open and unconfirmed orders; reviews open physical or digital lab orders, resolving open or unconfirmed orders in the ERP or Manufacturing Web Manager
§ Tracks inventory for all VPro, Dr and Patient Kit Orders in the ERP system and communicates with the warehouse
§ Develops and refines processes and procedures to support continuous improvement
§ Maintains confidentiality of patient information
§ Adheres to all health and safety procedures and policies to ensure a safe working environment
§ Complies with company and departmental policies and administrative requirements.
§ Performs other duties as assigned or as needed
**Who You Are** **- Qualifications**
**Education** : High School Diploma or GED equivalent required; or relevant degree
**Years and Type of Experience** :
§ A minimim of 2 years of experience working in a Customer Support and/or Technical Support environment preferred
§ Dental knowledge and/or experience, preferrably in Orthodontics is a plus
§ Dental certification and/or training a plus
§
**Key Skills, Knowledge & Capabilities:**
§ Proficient in Microsoft Office Suite, browser-based software, basic computer hardware
§ Proficient in Internet and Email Applications
§ Knowledge of CRM systems
§ Knowledge of technical support software, such as, AX, SAP & Salesforce and SmartSolve
§ Ability to manage difficult or emotional customer situations in a timely and professional manner
§ Ability to educate or coach customers via telephone, in person, or in a classroom setting
§ Ability to provide technical assistance via TeamViewer for screen sharing and troubleshooting
§ Ability to handle multiple projects simultaneously with w high degree of professionalism and prioritization
§ Strong communication, collaboration, analytical and leadership skills
§ Strong problem assessment, analytical, decision-making, and problem-solving skills
§ Strong customer service and interpersonal skills, including rapport-building, listening and questioning
§ Excellent verbal, written and communication skills
§ Ability to build productive relationships in a global environment
§ Excellent troubleshooting skills
§ Strong documentation skills
§ Multilingual (read, speak, and write) a plus
§ Availability to work 1st, 2nd, 3rd or variable shift
**How We Lead the DS Way** **- Key Leadership Behaviors**
§ Actively articulates and promotes Dentsply Sirona's vision, mission and values.
§ Advocates on behalf of the customer.
§ Promotes high performance, innovation and continual improvement.
§ Consistently meets Company standards, ethics and compliance requirements.
§ Clear and effective communication with stake holders, which span across multiple levels, socio-geographic areas and functional expertise.
**Physical Requirements**
**Professional Physical Demands:**
While performing the duties of this job, the employee is frequently required to sit, stand, speak, use hands, reach with hands and arms, see listen and type. May need to lift up to 25 pounds.
**Environmental Requirements**
**Professional Work environment:**
Work primarily performed in an office environment. The noise level is usually moderate with limited temperature fluctuations. May require travel using different forms of transportation.
Dentsply Sirona is an EEO employer committed to fairness, diversity and respect. As such, Dentsply Sirona will respond to requests for Reasonable Adjustments from applicants with disabilities.
We encourage applications from all members of the community, including people from indigenous and culturally diverse backgrounds. All successful applicants must be eligible to work in Australia and New Zealand.
We look forward to receiving your application.
For more information about Dentsply Sirona, please go to note Dentsply Sirona operates a direct sourcing model so please no agency introductions.

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE's Companies that Care. Lucid's solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.
Lucid Software's Customer Operations team helps the countless users who rely on Lucid understand how to use our product, and we use the incoming user data to improve the health of these products. We're an operational team that uses both direct support interactions as well as scalable solutions to engage with our global consumers.
As a Billing Support Specialist, you will work closely with various functions within Lucid to surface user issues, to help make our products better, and to streamline our internal operations. You will own the relationship between Lucid Software billing and our users. You will master solving complex billing related issues for individual users by taking personal initiative as well as working cross-functionally to address and solve user pain points in the subscription process. If you are passionate about making a difference in people's lives and providing exceptional service to our millions of customers around the world, then we would love to meet you!
**Responsibilities:**
+ Investigate and process customer requests for cancellation and refunds over email
+ Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments
+ Develop and maintain product and billing expertise and work closely with other team members to resolve user issues in a timely manner.
+ Develop a deep understanding of changing product offerings and account types and implement these changes into our billing processes
+ Develop an understanding of our customers' business objectives and align Lucid's strategies to support and achieve those objectives. Identify and monitor key user operational metrics focused on retention to help drive improvements to our product and support offerings
+ Continually work with accounts to support ongoing successful adoption of key Lucid products and features
+ Develop and execute data-driven recommendations at scale
+ Manage technical issues by investigating and troubleshooting problems, recognizing patterns, escalating billing issues, managing issues workflow and proactively identifying consumer needs.
+ Innovate processes and systems to drive improvements to our billing support offering-- recognize opportunities for improvement and take the initiative to implement solutions.
+ Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
**Requirements:**
+ Bachelor's degree with strong academic performance
+ 0-2 years of experience, preferably in a client-facing role
+ Able to think strategically and tackle open-ended problems
+ Detail-oriented, organized, and a good team player
+ A strong sense of personal ownership and responsibility
+ Strong communication skills, both written and verbal, with the ability to explain complex subjects to non-technical people
+ Empathy and a passion for problem solving
+ Bias towards finding solutions rather than dismissing ideas Ability to thrive in a fast-paced, dynamic environment
+ Additional language skills are a plus (ES, FR, JA, PT, DE)
+ Eligible to work in Australia
**Preferred Qualifications:**
+ Technical aptitude and passion to become a subject matter expert in the Lucid Suite and related domains
+ Desire to learn--you'll often be answering questions that have never been answered before, which requires a high level of intellectual curiosity and an eagerness to dive into new problems, domains, tools, and techniques
#LI-MK1
We welcome diversity at Lucid and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. We honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, our employees and our products. Lucid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email:

The Application Support Specialist's primary function is to analyze, evaluate, modify, test and implement site-wide information systems as well as support the Operating System. They will respond to user and systems problems and prepare application system specifications. In addition, identify, plan, implement and coordinate system upgrades, enhancements or maintenance. Reports directly to the Deputy or Functional Area Manager.
**_Applicants must be Australian Citizen who can obtain the appropriate level of security clearance._**
**ESSENTIAL RESPONSIBILITIES**
- Provide first and second level end-user support on a wide range of systems, including business applications, internet/intranet and web-based applications.
- Maintain and configure virtual servers and hardware, Cisco Call managers, VoIP phones and user accounts.
- Maintains accurate inventory of all IT equipment including networks configurations and drawings.
- Resolve user hardware and software problems with printers, laptops and desktop PCs.
- Sets up computers with software, security patches, email accounts, security and network connection settings.
- Provide technical support for Microsoft Windows 2012/Win7 and Linux operating systems.
- Correct system network problems and coordinate corrective action with third party vendors where applicable.
- Support remote access issues with FTP, RDP or VPN. Document Information Technology procedures and generates manuals for custom applications
- Contacts and follows up with Information Technology vendors and consultants
- Provides low-level support for minor internal application requirements, e.g. Microsoft Access, PHP, JSP, SQL.
- Research and negotiate pricing to make Information Technology purchases with multiple vendors
- Ensure, promote, and maintain health and safety practices/compliances at site and within the workplace.
- Any other reasonable duties as requested
**QUALIFICATIONS**
- Year 12 completion
- Comp TIA Security + Certification
- Formal qualifications in Computer Science or Information Technology
- Equivalent demonstrated experience (Field: Relevant or related discipline)
- MCSE/MCSA, Redhat Linux Certification
- Network + Certification
- ITIL Foundations Certificate
- VMWare Certification
- Equivalent demonstrated experience
**TICKETS AND LICENCES**
**Minimum Essential**
- Drivers License
- CPR
- White Card
- Confined Space
- Working at Heights
- Forklift License
- Elevated Work Platform
- First Aid
**EXPERIENCE AND SKILLS**
- 3 years' experience
- Strong communication skills and the ability to engage with varied stakeholders
- Experience with MS Officer operating system, VMWare, and Linux Operating Systems
- Understanding of TCP/IP and networks
- Knowledge of HTML, xHTML, CSS, MySQL, PHP, JSP, Oracle helpful
- End-user support skills
**WORK ENVIRONMENT, PHYSICAL DEMANDS, AND MENTAL DEMANDS**
- Typical office environment with no unusual hazards, occasional lifting to 10kgs, kneeling, standing and walking, routinely sitting and constant use of speech/hearing abilities for communication, constant mental alertness, and must be able to work under deadlines.
- The employee is frequently required to walk, sit, use hands to handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to stand.
**SECURITY CLEARANCE REQUIREMENT**
It is a condition of employment that employees obtain and retain the appropriate level of security clearance and medical clearance applicable to each role. The employee will require a Top-Secret Positive Vetting (TSPV) Department of Defence Security Clearance (Australian) .
**STATEMENT OF WORK REQUIREMENTS**
All personnel assigned shall be:
- At least 18 years of age.
- Able to fluently read, write and speak English
**EHS REQUIREMENT**
All Amentum personnel are responsible for understanding and complying with all site environmental, health and safety requirements. While Amentum is responsible for providing a safe workplace and is responsible for ensuring compliance with requirements of the EHS Handbook, each person is responsible for:
- Completing work tasks in a safe manner
- Reporting any unsafe acts or conditions to their supervisor and/or PMO/EHS Manager
- Continuous adherence to the environmental, health and safety procedures outlined in the EHS Handbook during the performance of their work
- Red-Carding a Job - Employee right and responsibility to "STOP WORK" if a job is unsafe or possess a danger to the environment
**QUALITY REQUIREMENT**
Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Program and carry out job activities in compliance with the Quality System documents and customer contracts. Each employee must read and understand their Quality Management and Customer Satisfaction responsibilities.
**PROCEDURE COMPLIANCE**
Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to their job.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters ( .

**Creating Peace of Mind by Pioneering Safety and Security**
_At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._
**The Position**
Reporting into the National Sales Manager - Commercial your primary focus will be in optimizing the Commercial Sales operations by managing administrative tasks and engaging directly with our customers.
**Your responsibilities will include:**
? Undertaking administrative and office duties to allow the sales team to focus on their customer relationships
? Act as the CRM champion by managing and optimizing CRM tools to develop best practices and ensuring data integrity and accuracy
? Maintain regular contact with customers to track project progress, provide updates and gather feedback
? Provide support to the sales team and customers during the sales process, including detailed project tracking and management
**What will make you succeed in this role?**
? Minimum 3 years demonstrated experience in a customer or sales support role
? Proficient with Microsoft office applications (Word, Excel, Outlook, PowerPoint)
? Product and industry knowledge within the building industry is advantageous
**What's in it for you?**
? Join a growing, global company with a network of resources and infrastructure
? Work with collaborative teams and supportive leadership
? Great opportunities for learning and development
? Access to employee programs which focus on wellbeing, engagement and training.
**We Celebrate Who We Are!**
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team ( ) .
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer ( Policy
**We are Allegion.**
A team of experts.
United under a common desire;
Protect today innovate for tomorrow.
And never settle for the status quo.
We believe in anticipating opportunities
by sharpening our skills
and finding new answers
through collaboration.
We believe in a safer, more secure world.
We believe in providing peace of mind.
We believe in being true to ourselves and to those
who trust-in our protection.
We are many. We are one.
**We are Allegion.**

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
Join our Surgical Robotics team as a Senior Robotic Clinical Support Specialist and support the clinical engagement and utilization of the Hugo Robotic Assisted Surgery System in Adelaide, South Australia. In this role, you will support the system installed at Calvary Adelaide Hospital by managing the overall robotic program and driving surgeon engagement and system utilization. Additionally, you will support the local team in raising awareness and expanding our surgeon base in key opportunities by promoting the Hugo RAS System.
At Medtronic, we believe that patients around the world deserve access to quality care and improved outcomes. Surgical Robotics will expand global access to care and reduce surgical variability through portfolio or robotic and analytics solutions.
Reporting to the Robotic Clinical Specialist (RCS) Manager for Surgical Robotics ANZ, you will work closely with internal and external stakeholders to support the utilization of the Hugo RAS system.
**Responsibilities may include the following and other duties may be assigned:**
+ Supporting product launch and installation activities
+ Working closely with Medtronic Field Service Engineers and hospital staff to support the robotic program
+ Working with RCS Manager to develop and maintain an inventory plan for robotic procedures
+ Training hospital staff to clean and sterilize reusable robotic instruments
+ Working with RCS manager to develop, coordinate, and execute surgeon and OR team training plans
+ Deliver the Hugo RAS Customer Training Program
+ Working with internal stakeholders to arrange proctored cases as needed
+ Maintaining ongoing Hugo RAS system coaching and continuous improvement initiatives
+ Tracking milestones to showcase the value delivered by the Hugo RAS program
+ Supporting the local team in raising awareness for robotic surgery in the hospital
+ Supporting clinical engagement in key opportunities
+ Supporting technology adoption by attending non-Hugo RAS system cases with target surgeons
+ Data management and reporting
+ Supporting the broader RST and core surgical teams in clinical engagement activities
**Required Knowledge and Experience:**
+ Bachelor's degree
+ Demonstrable experience in clinical setting or capital equipment sales
+ Operating Room knowledge or experience
+ Demonstrated ability to operate from idea generation, strategy development through detailed implementation and results delivery
+ Experience in change management
+ Willingness to travel depending on project needs; occasional weekend work as needed
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position?
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting?is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
Join our Surgical Robotics team as a Senior Robotic Clinical Support Specialist and support the clinical engagement and utilization of the Hugo Robotic Assisted Surgery System in Queensland. In this role, you will support the system installations by helping to train surgical teams and maintaining the overall robotic program at your account. Additionally, you will support the local team in raising awareness and expanding our surgeon base by promoting the Hugo RAS System.
At Medtronic, we believe that patients around the world deserve access to quality care and improved outcomes. Surgical Robotics will expand global access to care and reduce surgical variability through portfolio or robotic and analytics solutions.
Reporting to the Robotic Clinical Specialist (RCS) Manager for Surgical Robotics ANZ, you will work closely with internal and external stakeholders to support the utilization of the Hugo RAS system.
**Responsibilities may include the following and other duties may be assigned:**
+ Supporting installation activities
+ Working closely with Medtronic Field Service Engineers and hospital staff to prepare the operating room for the Medtronic robot
+ Working with RCS Manager to develop an inventory plan for robotic procedures
+ Training hospital staff to clean and sterilise reusable robotic instruments
+ Working with RCS manager to develop, coordinate, and execute surgeon and OR team training plans
+ Supporting local customer training team to deliver the Hugo RAS Customer Training Program
+ Working with internal stakeholders to arrange proctored cases as needed
+ Maintaining ongoing Hugo RAS system coaching and continuous improvement initiatives
+ Tracking milestones to showcase the value delivered by the Hugo RAS program
+ Supporting the local team in raising awareness for robotic surgery in the hospital
+ Supporting clinical engagement in key opportunities
+ Supporting technology adoption by attending non-Hugo RAS system cases with target surgeons
+ Data management and reporting
**Required Knowledge and Experience:**
+ Bachelor's degree
+ Demonstrable experience in clinical setting or capital equipment sales
+ Operating Room knowledge or experience
+ Demonstrated ability to operate from idea generation, strategy development through detailed implementation and results delivery
+ Experience in change management
+ Willingness to travel depending on project needs; occasional weekend work as needed
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position?
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting?is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email

**Company Overview**
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
**Position Summary**
As Application Support Specialist you will deliver comprehensive high-quality support on UKG's SMB (Small/Medium Business) software and hardware products. You will deliver high quality support utilising outstanding customer service skills and techniques that promote customer satisfaction and retention, providing end user support for the Workforce Ready Time and Labor, Human Resources and Payroll modules.
**Responsibilities include:**
+ Help Desk support of assigned cases including outbound call backs, e-mails and internal support tickets
+ Strong ability to research problems independently and identify root cause of issues using problem determination skills
+ Use of knowledge and experience to resolve difficult problems submitted by end-users while making use of debugging skills and problem-solving abilities
+ Timely, accurate, and complete responses to inquiries
+ Consistently and effectively communicating with management to make sure issues are escalated and resolved
+ Ability to work both independently and as a part of a team
**Qualifications and Experience:**
+ The right person for this position will have domain knowledge in one or all of the following areas: Payroll, Time and Labour/Employee Scheduling, HR or Benefits.
+ 1-5 years of experience using Time & Attendance, Payroll and/or Human Resource applications or related experience
+ Strong troubleshooting skills
+ Exceptional organisational, time-management and planning skills with a strong attention to detail needed
+ Excellent written, oral communication, listening and telephone skills
+ Strong computer skills with a proficiency of Web and Microsoft Office Suite
+ Previous help desk experience is desired
+ Degree qualification in related field preferred
**Where we're going**
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.